Freedom Mobile Outage in Sherwood Park, Alberta

@FreedomMobile @FreedomMobile pathetic customer service for exiting customer. I am on $39 prepaid plan every month with 2 GB of internet. Now freedom has a offer $35 with 11 Gb LTE and Samsung A21 on $0. When I call them they said they cannot do it and then I went to freedom stor

@freedomsupport why does it take so long to get replies in freedom chat? The level of customer service is awful. Maybe we should switch to Shaw mobile. 😡

@freedomsupport is there an outage in Edmonton? My moms bill is not over due/balance is $0. But since 1030pm last night won’t send messages

@freedomsupport unable@to make any 1-800 calls can someone please help

@alliejayne_ @danisu87 @FreedomMobile Hey Allie, if it sucks so bad why are you still with them❓

@freedomsupport I have a wifi calling issue & require assistance. My home router is the powerful Asus RT-AC3200. I recently reset it to factory defaults for other reasons but even before wifi calling didn’t work. Troubleshooting tips please❓

@FreedomMobile No offence but your “actual network area” is absolute crap! Your data plans only cover a small amount outside of the zone. So in reality ur data plans for anyone that doesn’t stay in the small areas which is major cities end up having very little data & get charged for it #crap

Anybody that knows me in real life knows how well I talk about @FreedomMobile, they know how many people I have gotten to switch to their services. No longer. Company doesn't show their customers any customer service at all. I will be switching as soon as I can.

@FreedomMobile I need some technical support from you guys. I’m rather #frustrated at the present time.

@jessebeyerWX @TELUS @freedomsupport I was a customer of theirs for 13 years and the customer service is hands down the worst. I’m shocked I lasted that long with them.

@WoodCoCreative @FreedomMobile Yes they just bumped up my $60 plan to $65 with no warning and when I called they didn’t give a shit

@freedomsupport Today 10am 7 days ago 9am 7 days prior 9am I just got off the phone with a representative and a supervisor and basically you guys can't do anything you guys can't find the stuff I am apparently **** out of luck according to everybody I've spoken to

@freedomsupport yet again another issue somehow my 300$ payment got "lost" you guys we're supposed to call incase you couldn't find it and again no call recieved.

And all #freedommobile can do is hang up within the first thirty seconds of the call.. all I said was hi.. I will show my mother ******* face in person and resolve this bs

@FreedomMobile Not to mention being hung up on 3 times by technical support trying to figure out why my brand new phone from them can't even send a picture or watch YouTube on data. 20GB of unusable data

@FreedomMobile Before being tricked into getting this..note that they do not have 5G capabilities. Hard enough to connect to LTE. Also, just ask them how fast their data speeds are (up and down). They will NEVER give you an answer. If you ask bell, they immediately say 100mbps up and down.

@FreedomMobile Rather unfortunate. I tried to upgrade my phone. Seriously one of the worst experience. I can't understand how a company cannot accept payment from a customer who is willing to pay. I am a customer for the past 5 year's at least and on auto pay. The sales team failed badly

@freedomsupport To be honest I respect the honesty of the worker. I believe you that stores aren’t permitted. I just want the issue to be addressed. I called every store in the GTA. Some stores obeyed the pre list and some didn’t.

@freedomsupport It has already happen which I have proof. And my next message will be to the executive since I have their contact after I been screwed over multiple times this year and even the reps and managers felt so bad. t

Hey @FreedomMobile how’s about when u send someone a new SIM you include a tiny tidbit of info about NEEDING TO GO INTO A STORE TO ACTIVATE IT. Like WTF it’s 2020 #insane #bullshit

@freedomsupport At least 5 times I spoke to you.. only talking without solution. Thanks