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Freedom Mobile

Freedom Mobile Outage Report in Thorold, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Full Outage Map

Problems in the last 24 hours in Thorold, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thorold, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  • 57% Internet (57%)
  • 31% Phone (31%)
  • 6% Total Blackout (6%)
  • 5% Wi-fi (5%)
  • 1% E-mail (1%)
  • 1% TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Thorold, Ontario

Latest outage, problems and issue reports in Thorold and nearby locations:

  • IAmInderdhot
    Inderpreet Singh (@IAmInderdhot) reported from St. Catharines, Ontario

    I bought samsung s9 plus and samsung galaxy watch i am running from store to link with freedom network the are saying its not able to do can u explain me can i do or not bcz ur customer care told me i can @FreedomMobile. @Samsung @SamsungMobile @SamsungCanada my samsung #1/2

  • TheDiggyShow
    Andrew Dignum (@TheDiggyShow) reported from St. Catharines, Ontario

    @freedomsupport @FreedomMobile Im a freedom customer. I pay 113 (65 for my plan of 10gigs and 35 for my tab boost plus taxes)every month. New customers are paying 65 dollars for unlimited data and 0 dollars for their phone. I have pixel 3 #rippedoff

  • Technoweenie1
    Bryan Biller (@Technoweenie1) reported from Welland, Ontario

    @freedomsupport Another Amber Alert issued that my phone didn't get. This is now 3 in a row! Please fix this.

  • s4shams
    Shams AbuBakr (@s4shams) reported from St. Catharines, Ontario

    @FreedomMobile I want to give feedback regarding your android app. It is soooo slow. Please invest some money on that and improve it. You are a growing company and having a good app is very important now a days.

  • TheDiggyShow
    Andrew Dignum (@TheDiggyShow) reported from St. Catharines, Ontario

    @Rootbrian_ @freedomsupport First time I see a troll supporting a cell phone provider. I guess there is one of everything. None of those troubleshooting issues helped.

  • UntilTheNextTee
    Alexander Toth (@UntilTheNextTee) reported from St. Catharines, Ontario

    "Exchange SIM for better tower coverage... Lose service". Seems like solid marketing. @freedomsupport @FreedomMobile #itrustedyou #mymistake

  • chelseacriddell
    Chelsea (@chelseacriddell) reported from St. Catharines, Ontario

    @FreedomMobile Hi, I’m trying to reach your customer service line but it says to call back within business hours which is 8AM. It is now 8:21AM. I’m calling to inquire about roaming charges as I’m about to cross the border. Please let me know.

  • hollygabel
    Bumbling Tourist (@hollygabel) reported from St. Catharines, Ontario

    @freedomsupport I spoke to an advisor, they changed my pin. He explained that a promotion I was signed up with had expired. We have had the same plan since we started with freedom years ago. We were never told it was a promotion. He said nothing can be done, we just had to pay.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Wandate1
    Atdheu (@Wandate1) reported

    @FreedomMobile I'm with freedom for 9+ years, since it was Wind Mobile, but not happy. On 401 doesn't have network at all, e specially between Windsor and London

  • Bunnuunuu
    Bunny (@Bunnuunuu) reported

    @FreedomMobile wtf? we are literally in the worst part of the pandemic and parents are scared to death.

  • TrevorNose89
    trevor noseworthy (@TrevorNose89) reported

    @FreedomMobile service is garbage. Support is doesn't exist they do nothing don't even answer questions just accuse you of changing settings. That's how it is then I'm leaving and not paying anything more once I've switched

  • sanaullahmirs
    sanaullah mir (@sanaullahmirs) reported

    Me and my wife may be forced to change our provider from @FreedomMobile. Seems to never work when we are on Nationwide network (outside Toronto). Customer service says they cannot know which provider we were registered to when on Nationwide network. Gave us a $5 discount on bill

  • majbourkhaled
    khaled™ | RM (@majbourkhaled) reported

    @FreedomMobile Cheaper plans = bad coverage Cant wait till my contract ends

  • charanjitssuman
    Charanjit Suman (@charanjitssuman) reported

    @freedomsupport We tried everything yet no resolution. She is not able to make any calls, or use internet. She works at night and it’s important that she can at least contact. Don’t you think?

  • Rye_ez
    Rye (@Rye_ez) reported

    @freedomsupport My wife gave birth Monday night and we’re still in the hospital unfortunately, I would really appreciate some extra data added to my account to help us watch videos during these trying times.. #Hopeful

  • Markour_
    Markour (@Markour_) reported

    @FreedomMobile ur company sucks

  • charanjitssuman
    Charanjit Suman (@charanjitssuman) reported

    @freedomsupport I understand, since there was no resolution, this was our last resort. She is active on chat now.

  • charanjitssuman
    Charanjit Suman (@charanjitssuman) reported

    @freedomsupport Instead of telling us how to contact you, which we already did, can you help her get the phone started immediately.