Freedom Mobile

Freedom Mobile Outage Report in Thorold, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Thorold, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thorold and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Thorold, Ontario 02/10/2026 21:20

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Phone (15%)

    Phone (15%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Thorold, Ontario

Latest outage, problems and issue reports in Thorold and nearby locations:

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported from St. Catharines, Ontario

    @freedomsupport @FreedomMobile Im a freedom customer. I pay 113 (65 for my plan of 10gigs and 35 for my tab boost plus taxes)every month. New customers are paying 65 dollars for unlimited data and 0 dollars for their phone. I have pixel 3 #rippedoff

  • Technoweenie1 Bryan Biller (@Technoweenie1) reported from Welland, Ontario

    @freedomsupport Another Amber Alert issued that my phone didn't get. This is now 3 in a row! Please fix this.

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported from St. Catharines, Ontario

    @Rootbrian_ @freedomsupport First time I see a troll supporting a cell phone provider. I guess there is one of everything. None of those troubleshooting issues helped.

  • chelseacriddell Chelsea (@chelseacriddell) reported from St. Catharines, Ontario

    @FreedomMobile Hi, I’m trying to reach your customer service line but it says to call back within business hours which is 8AM. It is now 8:21AM. I’m calling to inquire about roaming charges as I’m about to cross the border. Please let me know.

  • s4shams Shams AbuBakr (@s4shams) reported from St. Catharines, Ontario

    @FreedomMobile I want to give feedback regarding your android app. It is soooo slow. Please invest some money on that and improve it. You are a growing company and having a good app is very important now a days.

  • hollygabel Bumbling Tourist (@hollygabel) reported from St. Catharines, Ontario

    @freedomsupport I spoke to an advisor, they changed my pin. He explained that a promotion I was signed up with had expired. We have had the same plan since we started with freedom years ago. We were never told it was a promotion. He said nothing can be done, we just had to pay.

  • IAmInderdhot Inderpreet Singh (@IAmInderdhot) reported from St. Catharines, Ontario

    I bought samsung s9 plus and samsung galaxy watch i am running from store to link with freedom network the are saying its not able to do can u explain me can i do or not bcz ur customer care told me i can @FreedomMobile. @Samsung @SamsungMobile @SamsungCanada my samsung #1/2

  • AFHenley AF Henley (@AFHenley) reported from St. Catharines, Ontario

    @freedomsupport Again? Here let me help: you've looked into it and it seems like there's a problem with a tower in my area. You're not sure how quickly it will be fixed but it should be soon and I should let you know if I end up with any additional charges.

  • UntilTheNextTee Alexander Toth (@UntilTheNextTee) reported from St. Catharines, Ontario

    "Exchange SIM for better tower coverage... Lose service". Seems like solid marketing. @freedomsupport @FreedomMobile #itrustedyou #mymistake

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • VelvetDunn4 Velvet Dunn (@VelvetDunn4) reported

    @FreedomMobile Bullshit the iPhone SE is the worst iPhone ever!!! I know I had one. Don’t waste your money here.

  • Asheidkshelfish Bebop Bruh #BLM (@Asheidkshelfish) reported

    @FreedomMobile I tried to set up a plan with you but your local provider here got closed down cos the branch owner didn't pay rent

  • sistermedia Maria Miccoli (@sistermedia) reported

    BEWARE SCAM! @freedommobile employees telling customers to cancel bank payment and give them cc# instead. DO NOT DO THIS!

  • rachieannek Rachel Kennedy (@rachieannek) reported

    @freedomsupport is the issue with duplicate messages being sent that customers were experiencing yesterday resolved

  • AwfulMcbad Awful McBad (@AwfulMcbad) reported

    Just swapped from @FreedomMobile to @Rogers Wireless. It's weird having service at home and being able to use the data that I pay for instead of being told "Page failed to load". Getting text messages in under 6 hours is also nice.

  • user91234567 NK (@user91234567) reported

    @FreedomMobile You guys are the worst. It's been 5 days since I requested to change address of my connection and still no response from you guys. Ref no NGV0424918

  • JustinC99 Justin Cathcart 🎄 (@JustinC99) reported

    @jimbugg @TELUSsupport @FreedomMobile It’s a terrible issue for sure Jim

  • CreatePerhaps Kyle - fully vaccinated (@CreatePerhaps) reported

    .@freedomsupport Hi! A friend has been receiving duplicate texts from me for months. Usually, it's not so bad and its once or twice, but today it's really bad. He sent screenshots so I know he isn't kidding around. I'm with freedom, he isn't. Can you help?

  • pspcfl CL (@pspcfl) reported

    @FreedomMobile No signal for 2 days (ottawa). Please help. Have tried plane mode and off 3 min and turn on …

  • HealingVisionz Geordie GreenHeart - green hearts spread out (@HealingVisionz) reported

    @iPhoneinCanada Now maybe @ShawInfo and @FreedomMobile will support the #cowichanvalley