Freedom Mobile Outage Report in Thorold, Ontario

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Problems in the last 24 hours in Thorold, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thorold and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Internet (68%)

2. 

   Phone (15%)

3. 

   Wi-fi (7%)

4. 

   Total Blackout (5%)

5. 

   E-mail (3%)

6. 

   TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Freedom Mobile Issues Reports Near Thorold, Ontario

Latest outage, problems and issue reports in Thorold and nearby locations:

• Alexander Toth (@UntilTheNextTee) reported 58 minutes ago from St. Catharines, Ontario

  "Exchange SIM for better tower coverage... Lose service". Seems like solid marketing. @freedomsupport @FreedomMobile #itrustedyou #mymistake

• Inderpreet Singh (@IAmInderdhot) reported 58 minutes ago from St. Catharines, Ontario

  I bought samsung s9 plus and samsung galaxy watch i am running from store to link with freedom network the are saying its not able to do can u explain me can i do or not bcz ur customer care told me i can @FreedomMobile. @Samsung @SamsungMobile @SamsungCanada my samsung #1/2

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• Stan Wms (@StanWms) reported 9 minutes ago

  @freedomsupport just offered to port my number to another service when I spoke to their loyalty department about my bill

• GordonTulloch14 (@GTulloch14) reported 9 minutes ago

  @freedomsupport Ok thanks freedom. On a side note, how do I file complaints against staff from the customer service team?

• Frank. (@JF_Viljoen) reported 9 minutes ago

  @FreedomMobile iPhones work on your network now?? Had to switch away mere months ago due to having zero service reliability. In yyc mind you. Rep on the phone said it was a known and old issue

• GordonTulloch14 (@GTulloch14) reported 14 minutes ago

  @freedomsupport Hi freedom. I was advised I would recite a call within 12-24 hours, twice. Which has not happened. And now you say 48 hours. I don’t really want to deal with the customer service team as they have already mishandled my issue 3 times.

• mani brar (@manisukhi) reported 16 minutes ago

  @FreedomMobile Very disappointing , got phone on 24th and not returning today giving silly excuse that phone is pre-ordered. At least should be courteous with the old customer and please don't give wrong excuses. There is no such policy that a customer cannot return pre-ordered device .

• GordonTulloch14 (@GTulloch14) reported 21 minutes ago

  @FreedomMobile hey freedom, I’ve been waiting 4 days for management to call me about an issue with phone. Fancy escalating the issue and getting someone to sort it out? #SortItOut

• BasementAthlete (@BasementAthlete) reported 23 minutes ago

  @FreedomMobile Wouldn't reccommend Freedom to my worst enemy. Has to be the bottom of the barrel for mobile companies in Canada. Service is so hit and miss it's not even funny

• @jenn (@jenn) reported 27 minutes ago

  @freedomsupport Apple has a 0% APR with no money down. I suspect that would be more valuable to your customers who cannot purchase a device outright.

• Nick (@Neek_h) reported 29 minutes ago

  @FreedomMobile I have just had the most unbelievable awful customer experience ordeal over the last hour and 40 minutes. Your processes and systems are disappointing and frustrating for your customers.

• @jenn (@jenn) reported 31 minutes ago

  @freedomsupport I guess I'm not seeing the 0% down on your site. On a basic iPhone 13 Pro, you require a $840.00 pre-payment for the device—even though my account is well over 5 years old with regular payments made.