Freedom Mobile Outage Report in Thorold, Ontario
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Thorold, Ontario
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thorold and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (65%)
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Phone (19%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Thorold, Ontario
Latest outage, problems and issue reports in Thorold and nearby locations:
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Alexander Toth
(@UntilTheNextTee) reported
from
St. Catharines, Ontario
"Exchange SIM for better tower coverage... Lose service". Seems like solid marketing. @freedomsupport @FreedomMobile #itrustedyou #mymistake
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Andrew Dignum
(@TheDiggyShow) reported
from
St. Catharines, Ontario
@freedomsupport @FreedomMobile Im a freedom customer. I pay 113 (65 for my plan of 10gigs and 35 for my tab boost plus taxes)every month. New customers are paying 65 dollars for unlimited data and 0 dollars for their phone. I have pixel 3 #rippedoff
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Bryan Biller
(@Technoweenie1) reported
from
Welland, Ontario
@freedomsupport Another Amber Alert issued that my phone didn't get. This is now 3 in a row! Please fix this.
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Chelsea
(@chelseacriddell) reported
from
St. Catharines, Ontario
@FreedomMobile Hi, I’m trying to reach your customer service line but it says to call back within business hours which is 8AM. It is now 8:21AM. I’m calling to inquire about roaming charges as I’m about to cross the border. Please let me know.
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Andrew Dignum
(@TheDiggyShow) reported
from
St. Catharines, Ontario
@Rootbrian_ @freedomsupport First time I see a troll supporting a cell phone provider. I guess there is one of everything. None of those troubleshooting issues helped.
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Bumbling Tourist
(@hollygabel) reported
from
St. Catharines, Ontario
@freedomsupport I spoke to an advisor, they changed my pin. He explained that a promotion I was signed up with had expired. We have had the same plan since we started with freedom years ago. We were never told it was a promotion. He said nothing can be done, we just had to pay.
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Inderpreet Singh
(@IAmInderdhot) reported
from
St. Catharines, Ontario
I bought samsung s9 plus and samsung galaxy watch i am running from store to link with freedom network the are saying its not able to do can u explain me can i do or not bcz ur customer care told me i can @FreedomMobile. @Samsung @SamsungMobile @SamsungCanada my samsung #1/2
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Shams AbuBakr
(@s4shams) reported
from
St. Catharines, Ontario
@FreedomMobile I want to give feedback regarding your android app. It is soooo slow. Please invest some money on that and improve it. You are a growing company and having a good app is very important now a days.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Charanjit Suman
(@charanjitssuman) reported
@freedomsupport She doesn’t have a social media account. I am trying to help her get the resolution.
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Charanjit Suman
(@charanjitssuman) reported
@freedomsupport We tried everything yet no resolution. She is not able to make any calls, or use internet. She works at night and it’s important that she can at least contact. Don’t you think?
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KuljeetKaila
(@KuljeetKaila) reported
Anyone else having cell issues? Can’t dial out? @FreedomMobile
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Charanjit Suman
(@charanjitssuman) reported
@freedomsupport Instead of telling us how to contact you, which we already did, can you help her get the phone started immediately.
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Kim Khan
(@kimkhan) reported
@FreedomMobile I want to break free from their terrible service. Its like a @freedomjail. After the data cap, their support said its 9600 modem speed. Im thinking 1995!!! I don't even think its 9600 as vital toronto covid page would not load. As well as twitter wouldn't load.
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Charanjit Suman
(@charanjitssuman) reported
@FreedomMobile I have a friend In Ontario whose phone is out of service since last 7 days. All bills are paid. Your customer help is helpless! Being contacting them, no resolution. #badcustomerexperience
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C.D.
(@NaijaSweet) reported
@freedomsupport Are you getting complaints about LTE+ service? LTE+ shows on the phone but data is like dial up speed. Also phone going from LTE+ to 4G, back and forth while sitting in the same spot for lengths at a time. Not receiving emails for hours and then getting a bunch all at once...
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ProcessedFoodKills
(@InAStrangeLand) reported
Hey @FreedomMobile - my data speeds have been horrible since August 5th, the start of my new ING cycle. I've tried restarting my phone. Nothing changes. Any help?
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naxmi ⁶𓅓
(@naxmivv) reported
@FreedomMobile Thats IT. Im officially done with freedom mobile. Im moving my support to at&t, who actually gives us service, and I will contribute to their business. I gave you warning after warning but it seems like you just keep taking my internet. Learn how to provide.
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Kim Khan
(@kimkhan) reported
@freedomsupport Your unlimited data is unlimitedly slow after regular data cap. Come on @freedommobile one of your tech said its 9600 modem speed. I remember in 1995 i was doing online banking with IUCU at 9600 speed. OMG you are taking us back to prehistoric era!!!