Freedom Mobile Outage Report in Thorold, Ontario
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Thorold, Ontario
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thorold and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (68%)
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Phone (15%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Thorold, Ontario
Latest outage, problems and issue reports in Thorold and nearby locations:
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Shams AbuBakr
(@s4shams) reported
from
St. Catharines, Ontario
@FreedomMobile I want to give feedback regarding your android app. It is soooo slow. Please invest some money on that and improve it. You are a growing company and having a good app is very important now a days.
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Chelsea
(@chelseacriddell) reported
from
St. Catharines, Ontario
@FreedomMobile Hi, I’m trying to reach your customer service line but it says to call back within business hours which is 8AM. It is now 8:21AM. I’m calling to inquire about roaming charges as I’m about to cross the border. Please let me know.
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Andrew Dignum
(@TheDiggyShow) reported
from
St. Catharines, Ontario
@Rootbrian_ @freedomsupport First time I see a troll supporting a cell phone provider. I guess there is one of everything. None of those troubleshooting issues helped.
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Andrew Dignum
(@TheDiggyShow) reported
from
St. Catharines, Ontario
@freedomsupport @FreedomMobile Im a freedom customer. I pay 113 (65 for my plan of 10gigs and 35 for my tab boost plus taxes)every month. New customers are paying 65 dollars for unlimited data and 0 dollars for their phone. I have pixel 3 #rippedoff
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Bumbling Tourist
(@hollygabel) reported
from
St. Catharines, Ontario
@freedomsupport I spoke to an advisor, they changed my pin. He explained that a promotion I was signed up with had expired. We have had the same plan since we started with freedom years ago. We were never told it was a promotion. He said nothing can be done, we just had to pay.
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Bryan Biller
(@Technoweenie1) reported
from
Welland, Ontario
@freedomsupport Another Amber Alert issued that my phone didn't get. This is now 3 in a row! Please fix this.
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Alexander Toth
(@UntilTheNextTee) reported
from
St. Catharines, Ontario
"Exchange SIM for better tower coverage... Lose service". Seems like solid marketing. @freedomsupport @FreedomMobile #itrustedyou #mymistake
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Inderpreet Singh
(@IAmInderdhot) reported
from
St. Catharines, Ontario
I bought samsung s9 plus and samsung galaxy watch i am running from store to link with freedom network the are saying its not able to do can u explain me can i do or not bcz ur customer care told me i can @FreedomMobile. @Samsung @SamsungMobile @SamsungCanada my samsung #1/2
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AF Henley
(@AFHenley) reported
from
St. Catharines, Ontario
@freedomsupport Again? Here let me help: you've looked into it and it seems like there's a problem with a tower in my area. You're not sure how quickly it will be fixed but it should be soon and I should let you know if I end up with any additional charges.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Ariel Grumberg
(@arielmg47) reported
@freedomsupport 3 consecutive months of 1 hr. + on phone w/ cust. serv. with multiple hang ups. Escalation granted last mth, 2 levels, apologies, discounts. On +1.5 hr. today 4 hang ups U ARE UNABLE TO PROCESS AN @AmexCanada payment. CONTACT FROM. SR. EXEC. @ FREEDOM PLEASE.
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Amrit Seth
(@amritseth7) reported
@FreedomMobile My friend just got an iPhone 11 with a 45 dollar monthly for 20 gigs. (Unlimited) I pay 96 for the same. How is this fair? Please help.
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Dixita Bhavsar
(@BhavsarDixita) reported
@FreedomMobile took more then $700 from our cards and 7 agents dont know where that money went !!! @FreedomMobile give me an explanation on this. I want my money back. No one is helping us. Took our money and cant help us. They dont have answers. No agent writes notes!!!
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mochi📜
(@fetch_111) reported
@TwitterSupport @FreedomMobile Is it a Twitter issue or the mobile carrier issue that the verification code is not delivered via SMS!? It’s been a month since this issue has come up, and it’s causing a major inconvenience.😢😭
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Big_Smack66
(@BigCanadianMark) reported
Apparently @FreedomMobile outsources their customer service to a company in Egypt now. That was hands down some of the worst customer service.
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Teresa Lu
(@teresa_lu) reported
Dear @FreedomMobile: how is it possible that you have LOST my phone number while porting it from another carrier? Your customer service agents are completely useless.
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Barend Dronkers
(@bpdronkers) reported
Disappointed longtime customer. @FreedomMobile You cannot charge a connection/activation fee for the same existing phone line without first notifying and only after signing a plan upgrade contract. This is not an acceptable business practice. Poor service. #FreedomMobile
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jason napier
(@napoli7676) reported
@freedomsupport Just a friendly reminder your service sucks so bad I've never seen worse I can't even pay my cell phone bill Because you want to send me a verification code But it's not going to my email worst cellphone service I've ever had
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❤️ LOVE FOR ALL ❤️
(@zaheera58383701) reported
@freedomsupport Freedom mobile dealer cheated me and misleading with me and right now customer service are not helping me please be aware all customers about the dealers shop
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Maya Glavin
(@issamayaglavin) reported
@FreedomMobile how do you **** up a payment for a valued customer what is this?