Freedom Mobile

Freedom Mobile Outage Report in Thorold, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Thorold, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thorold and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Thorold, Ontario 01/20/2026 08:50

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Thorold, Ontario

Latest outage, problems and issue reports in Thorold and nearby locations:

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported from St. Catharines, Ontario

    @freedomsupport @FreedomMobile Im a freedom customer. I pay 113 (65 for my plan of 10gigs and 35 for my tab boost plus taxes)every month. New customers are paying 65 dollars for unlimited data and 0 dollars for their phone. I have pixel 3 #rippedoff

  • Technoweenie1 Bryan Biller (@Technoweenie1) reported from Welland, Ontario

    @freedomsupport Another Amber Alert issued that my phone didn't get. This is now 3 in a row! Please fix this.

  • IAmInderdhot Inderpreet Singh (@IAmInderdhot) reported from St. Catharines, Ontario

    I bought samsung s9 plus and samsung galaxy watch i am running from store to link with freedom network the are saying its not able to do can u explain me can i do or not bcz ur customer care told me i can @FreedomMobile. @Samsung @SamsungMobile @SamsungCanada my samsung #1/2

  • UntilTheNextTee Alexander Toth (@UntilTheNextTee) reported from St. Catharines, Ontario

    "Exchange SIM for better tower coverage... Lose service". Seems like solid marketing. @freedomsupport @FreedomMobile #itrustedyou #mymistake

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported from St. Catharines, Ontario

    @Rootbrian_ @freedomsupport First time I see a troll supporting a cell phone provider. I guess there is one of everything. None of those troubleshooting issues helped.

  • chelseacriddell Chelsea (@chelseacriddell) reported from St. Catharines, Ontario

    @FreedomMobile Hi, I’m trying to reach your customer service line but it says to call back within business hours which is 8AM. It is now 8:21AM. I’m calling to inquire about roaming charges as I’m about to cross the border. Please let me know.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • MunishaManocha Munisha Manocha (@MunishaManocha) reported

    Posting this on behalf of my parents.. @FreedomMobile has the absolute worst customer service. Mom got a phone that she ended up returning 2 days later but they refuse to remove it from her tab and have been charging since over 7 months. (1)

  • ganjaginga sarah 🍃 // sour tangi 🍊 #ACNH (@ganjaginga) reported

    wait how did @freedommobile apply two plans to one phone? so i’m paying $50 for a 15gb plan and then $25 for another one. wtf

  • iamgroot11 Dallas Groot (@iamgroot11) reported

    @FreedomMobile Is freedom mobiles resolution to get purchased by Rogers?

  • W_fr8s Wayne 🇨🇦🇬🇾🇻🇨 (@W_fr8s) reported

    My frustration level is 100! I am the advocate for the seniors in my life, and I can tell you dealing with corps for their services is disgusting and I am an able-bodied #tech savvy person. How are #seniors supposed to get support? @walmart @FreedomMobile

  • TOMSIMM206 TOM SIMMONDS (@TOMSIMM206) reported

    @freedomsupport I LIVE IN THE NIAGARA REGION, IF I SWITCH TO YOUR SERVICE, CAN I KEEP MY PHONE NUMBER?

  • ohnojen jennifer stephens (@ohnojen) reported

    @FreedomMobile Hey how about you address the customer service and not worry about resolutions. Instead assist customers and then worry about this other stuff. Lots of angry people about service and silly policies

  • nonamemoneyacc . (@nonamemoneyacc) reported

    I confirm the freedom account number with the Koodo rep to make sure it goes through with no problems just to be told by @FreedomMobile we didn’t send the right number. Why do you want my number so bad?

  • spookybish sup? (@spookybish) reported

    @freedomsupport Been there, done that, no help. The instant my “tab” is paid off, I’m gone!

  • Cmhl93 Christine (@Cmhl93) reported

    @freedomsupport For some reason, this week my iPhone 11 is unable to send text messages to android users. Is this something you can help me with?

  • DaveyDaveMoe DaveyDave Moe (@DaveyDaveMoe) reported

    @freedomsupport Hey I'm having account issues, and was hoping you could help