Shaw

Shaw Outage Report in Stony Plain, Alberta

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Stony Plain, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Stony Plain and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Stony Plain, Alberta 12/17/2025 01:10

December 17: Problems at Shaw

Shaw is having issues since 07:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (63%)

    Internet (63%)

  2. TV (14%)

    TV (14%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Stony Plain, Alberta

Latest outage, problems and issue reports in Stony Plain and nearby locations:

  • JustAnotherJay Jason Bouwmeester (@JustAnotherJay) reported from Spruce Grove, Alberta

    Hey @Shawhelp is TV down in Spruce Grove? Internet is fine as is phone.

  • lana_ban Lana (@lana_ban) reported from Stony Plain, Alberta

    Hey @Shawhelp customer service tech help wait of 7 days when your customers have no phone, internet, cable services is unacceptable! Especially when there’s a minimum of 4 households on the same street with no services since Thursday! Be better @Shawhelp

  • Harleydadd #FreePalestine (@Harleydadd) reported from Spruce Grove, Alberta

    Second day in a row with @Shawhelp internet down. I rely on this for work, and at over $100/month, unacceptable.

  • Harleydadd #FreePalestine (@Harleydadd) reported from Spruce Grove, Alberta

    @Shawhelp internet down again in @citysprucegrove It's almost daily lately

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • tyscona Tyson Turner (@tyscona) reported

    @lilboops1971 @Shawhelp Thanks Carlene, unfortunately this mimics exactly what I was told when I chatted in with them, that all they can do is transfer to my current address. Or pay a 3 month early cancel fee of $285. Since we don’t know if we will be back in under 3 months, not a viable option.

  • gotrockseh1 Gotrockseh (@gotrockseh1) reported from Calgary, Alberta

    @ShawInfo hey is there a service outage in SE Calgary. Phone internet and tv is out?

  • Valomir Tyler (@Valomir) reported

    @ShawInfo hi there, I get a default gateway error almost daily some days multiple times per day. Also, the windows trouble shooter says the connection is broken. I am connecting over wifi on a laptop. It seems that this doesn't happen with my phone on the same wifi. Please advise

  • Sporadic_Ideas Jeremy M (@Sporadic_Ideas) reported

    @Shawhelp Internet issues in Transcona (Winnipeg). I can access pretty much every other website other than getting a connection to work (any MB government site)

  • tyscona Tyson Turner (@tyscona) reported

    Hey @Shawhelp pretty disappointed that after being a customer for years and having a house fire that your company will do zero to help me out. All I wanted was to press pause on my current value plan while I am forced to live somewhere for 2-6 months but was essentially told

  • bourbonbuddy1 Bourbonbuddy1 (@bourbonbuddy1) reported

    @Shawhelp When will the outage in McKenzie Towne be fixed?

  • togonymmot Tomas Nogot (@togonymmot) reported

    @Shawhelp any updates of ETA on restoration of internet connection in winnipeg transcona?? Has been almost an hour without any clear outage cause and time its gonna back up.

  • wishiwazskiing Wishiwazskiing (@wishiwazskiing) reported

    @Shawhelp Now I'm struggling to try and make the device that Shaw made me swap out work. I still have time to change my mind and cancel the new contract ...I might just do that if this is the quality of support.

  • ErinS75744750 Erin S (@ErinS75744750) reported

    @Shawhelp @togonymmot On hold with chat for over an hour with this problem too. Not acceptable.

  • wishiwazskiing Wishiwazskiing (@wishiwazskiing) reported

    @Shawhelp I signed up for two more years, shaw shipped a new device.Everything on the old device worked perfectly but I'm having trouble with the new one.Chatted to tech support and was told sucks to be you, nothing I or anyone else at Shaw can do to help, figure it out yourself.