Shaw Outage Report in Spruce Grove, Alberta
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Spruce Grove, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Spruce Grove and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (60%)
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TV (17%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (1%)
Live Outage Map Near Spruce Grove, Alberta
The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert, Spruce Grove and Stony Plain.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Wi-fi | |
| Edmonton |
Wi-fi | |
| Edmonton |
Internet | |
| Edmonton |
TV | |
| Edmonton |
Internet | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Spruce Grove, Alberta
Latest outage, problems and issue reports in Spruce Grove and nearby locations:
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maria cristina
(@sandwichdYEG) reported
from
Edmonton, Alberta
@Shawhelp hi there is — is there an outage in my area ?!? Every channel says “not authorized “
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ChazNYEG
(@ChazNyeg) reported
from
Edmonton, Alberta
@ShawInfo you're the WORST COMPANY EVER! no wonder you trail @TELUS and always will!!! Switching internet services in the morning (not before because guess what?!?, your servers are down).
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Nikki
(@nokihu) reported
from
Edmonton, Alberta
@Shawhelp hi. Our wifi is superrrrr slow this last week and we’ve done all the trouble shooting steps. What gives? @theBurlyChef
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A. Duncan
(@ThisIsMeAt52) reported
from
Edmonton, Alberta
@Shawhelp Hello. We seem to have lost several channels. Please help.
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Pradeep Padmanabhan
(@4PillarsEdm) reported
from
Edmonton, Alberta
@Shawhelp I had a rep call today and end the call "what is the point in talking with you". It is an abusive way to talk with an existing customer just because you cannot sell what you want. Where do I complain?
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Donna McKinnon
(@illustratedword) reported
from
Edmonton, Alberta
@Shawhelp Is there an outage in Edmonton? TV and internet not working.
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Cathy Cech
(@425cath) reported
from
Edmonton, Alberta
@danskiu @Shawhelp That was a rough day waiting since 9:15 am for Shaw to fix this. Thank goodness it’s up today.
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David Boles
(@DavidJBoles) reported
from
Edmonton, Alberta
@Crackmacs @ShawInfo Encountering the same issue here in the capital. Just got connection & service back.
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Chris LaBossiere 🚠
(@ChrisLaBossiere) reported
from
Edmonton, Alberta
It’s Battle of Alberta game night & @Shawhelp has inadvertently terminated our TV & Internet services earlier than planned - assuming because of our move? A week without Internet or TV? An experiment where I might measure my BP 4 times a day to see what happens. Up or Down?
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Ronni Gordon
(@Ronni__) reported
from
Edmonton, Alberta
@Shawhelp ....Good Morning. Long time Customer wondering what channels to add to watch all curling happenings?? And why is it not included in my package?? So no sports, can’t cast or stream TSN OR log into my Shaw account to stream to watch??? HELP ME PLEASE
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Shaun Painter
(@TheSirShaun) reported
from
Edmonton, Alberta
@Shawhelp Northside edmonton. Any issues? I can't get my internet up and running. Thanks.
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Guy Lavallee
(@TheRealMovieGuy) reported
from
Edmonton, Alberta
@Shawhelp why is NHL Centre Ice not working!?? I pay for all out of market games, most channels not working, including Jets Leafs game!!
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Lindsay MacDermott
(@LMacDerm) reported
from
Edmonton, Alberta
@Shawhelp I ordered centre ice this afternoon and already it’s not working 🙄 help please!
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Jason Bouwmeester
(@JustAnotherJay) reported
from
Spruce Grove, Alberta
Hey @Shawhelp is TV down in Spruce Grove? Internet is fine as is phone.
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Lindsay MacDermott
(@LMacDerm) reported
from
Edmonton, Alberta
@Shawhelp looking for some help! Services are out at home (nothing listed on area services map for disruption). Send you a DM!
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PapaLeits
(@bruceleiter) reported
from
Edmonton, Alberta
@slimschadey161 It’s @Shawhelp that is the issue as usual. It’s the same on all my channels. Turned the TV off for awhile and just switched back on now to watch Finland/US. Let’s hope
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Floss Bosses
(@yegFlossBosses) reported
from
Edmonton, Alberta
Has anyone else been having issues with @Shawhelp? I’ve been having to reboot my modem everyday. Twice a day sometimes for over a week now.
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Donna McKinnon
(@illustratedword) reported
from
Edmonton, Alberta
@Shawhelp Hey the ‘last watched’ and numerical channel search isn’t working on the remote. Only Guide search and voice command are working. New batteries in remote. Is this a Shaw issue?
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Riyaz Sharan
(@ryzshrn) reported
from
Edmonton, Alberta
I am sitting here at my moms place at her internet speed is disturbingly slow. Called @Shawhelp to ask what gives and I am embarrassed by the plans and customer service offered. Hey @TELUSsupport think you can help my mom out? Looking for basic internet that’s at a decent speed.
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#FreePalestine
(@Harleydadd) reported
from
Spruce Grove, Alberta
Second day in a row with @Shawhelp internet down. I rely on this for work, and at over $100/month, unacceptable.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Chad
(@neubian1) reported
from
Strathcona County, Alberta
@jsbmbaggedmilk @TELUSsupport @Shawhelp Telus never cancelled our service outright, but it took us over 2 weeks to actually get through to someone in the "right department" to get our unreliable service looked at. First time I have ever considered leaving telus
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Harsh 🐶
(@singhHJ39) reported
@jsbmbaggedmilk @Shawhelp @TELUSsupport I honestly switched to Telus because I had those problems with Shaw.
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Karen
(@ksavvy31) reported
@Shawhelp my parents street in coaldale Alberta hasn’t had reliable service since early December. No internet, spotty tv and today their phone went down. No one at Shaw will help.. is there a customer retention team that can escalate and get them fixed? At least 14 homes affected
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Meghann Cant
(@meg_cant) reported
@ShawInfo Internet and landline have been down since the power outage. BC Hydro restored power yesterday morning but still no internet or phone. What's up with that? Makes it difficult to work from home...
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Teeny Tiny Turtle
(@TMRWilson) reported
@Shawhelp we've been 24 hours with no internet or cable yet we've had power since yesterday morning. I know the storm caused a lot of damage but our internet has never been out this long before.
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Karen
(@ksavvy31) reported
@Shawhelp 2/ They have called in multiple times. And have been offered credits. Not a solution. Or a timeline of when it will be fixed. It’s dangerous for them not to have reliable phone or internet service and no help in sight.
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Peter Atwal
(@PeterAtwal) reported
@Shawhelp Any status update yet on this outage, other than the generic reply?
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Paul K Kho
(@PaulKKho) reported
@victorpanlilio @ShawInfo What happen? Did your Internet broke down as well? Mine went offline for twenty four hours. 😲
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Baggedmilk aka Lil Turbo
(@jsbmbaggedmilk) reported
Got a call back from @telussupport’s “the right department” but they also could not help because the “other department” they need to speak to “is not answering.” Another call back scheduled, meanwhile I’ll call @Shawhelp to negotiate.
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Karen
(@ksavvy31) reported
5/ ok.. @Shawhelp it took 3 boxes and transformers to blow up before anyone would attempt to look at it. Shaw repair guy finally showed up. These seniors were without a landline for 4 days. The agents on the phone told ppl to stop calling they can’t help. How awful!