Shaw Outage Report in Spruce Grove, Alberta
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Problems in the last 24 hours in Spruce Grove, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Spruce Grove and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 31: Problems at Shaw
Shaw is having issues since 02:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
- 
            Internet (65%) 
- 
            Wi-fi (11%) 
- 
            TV (10%) 
- 
            Total Blackout (7%) 
- 
            E-mail (6%) 
- 
            Phone (1%) 
Live Outage Map Near Spruce Grove, Alberta
The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert and Spruce Grove.
| City | Problem Type | Report Time | 
|---|---|---|
| Internet | ||
| Phone | ||
| Wi-fi | ||
| Internet | ||
| Internet | ||
| Phone | 
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Spruce Grove, Alberta
Latest outage, problems and issue reports in Spruce Grove and nearby locations:
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 Chris LaBossiere 
    (@ChrisLaBossiere) reported 
    
        from
            Edmonton, Alberta Chris LaBossiere 
    (@ChrisLaBossiere) reported 
    
        from
            Edmonton, AlbertaAfter waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV can’t solve the buffering. 
- 
                
 Leslie Bush 
    (@lesoteric) reported 
    
        from
            Edmonton, Alberta Leslie Bush 
    (@lesoteric) reported 
    
        from
            Edmonton, Alberta.@Shawhelp thinks that it's reasonable for me to need four visits from a tech to maybe fix their internet. suggestions for solutions include 'find somewhere to use public wifi' and 'we'll keep sending techs until you get tired of asking' 
- 
                
 Dick Richie 
    (@DickRichie14) reported 
    
        from
            Edmonton, Alberta Dick Richie 
    (@DickRichie14) reported 
    
        from
            Edmonton, AlbertaWTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬 
- 
                
 Jason Wiwad 
    (@JasonWiwadBP) reported 
    
        from
            Edmonton, Alberta Jason Wiwad 
    (@JasonWiwadBP) reported 
    
        from
            Edmonton, Alberta@ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience 
- 
                
 Leslie Bush 
    (@lesoteric) reported 
    
        from
            Edmonton, Alberta Leslie Bush 
    (@lesoteric) reported 
    
        from
            Edmonton, Alberta@Shawhelp I've asked repeatedly for service credit and the response is the same as yours. The service has already failed. I think it's time for some free internet. FOURTH SERVICE CALL. 
- 
                
 Leslie Bush 
    (@lesoteric) reported 
    
        from
            Edmonton, Alberta Leslie Bush 
    (@lesoteric) reported 
    
        from
            Edmonton, Albertabeen working from home. my @ShawInfo Internet goes down daily, often multiple times. scheduling my fourth visit from a tech and the CSR suggests that I could use my 'shaw go-wifi' and head to a coffee shop or something. uh, no. that's why I pay for home internet. FOURTH VISIT 
- 
                
 Skyeseeker 
    (@Skyeseeker) reported 
    
        from
            Edmonton, Alberta Skyeseeker 
    (@Skyeseeker) reported 
    
        from
            Edmonton, Alberta@Shawhelp Hi, many cable channels have no signal (are black) at the moment. In downtown Edmonton. 
- 
                
 Cory Clendenning 
    (@CVChomes) reported 
    
        from
            Edmonton, Alberta Cory Clendenning 
    (@CVChomes) reported 
    
        from
            Edmonton, Alberta@Shawhelp ordering...I've moved on and ordered on my laptop..had this issue 2 mths ago and you guys couldn't fix problem after 45 mins on phone with help desk. 
- 
                
 Leslie Bush 
    (@lesoteric) reported 
    
        from
            Edmonton, Alberta Leslie Bush 
    (@lesoteric) reported 
    
        from
            Edmonton, Albertaanother half-day wasted waiting for @Shawhelp to show up and fix ongoing Internet issues. 5+ service calls 4+ new modems 3+ months waiting 2 more hours wasted today with for a tech who never showed up 1 @CCTS_CPRST complaint about to be reopened. 
- 
                
 Dick Richie 
    (@DickRichie14) reported 
    
        from
            Edmonton, Alberta Dick Richie 
    (@DickRichie14) reported 
    
        from
            Edmonton, AlbertaWTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬 
- 
                
 #ThisIsBS 
    (@JKerby_88) reported 
    
        from
            Edmonton, Alberta #ThisIsBS 
    (@JKerby_88) reported 
    
        from
            Edmonton, Alberta@Sportsnet I can’t login via @ShawInfo 
- 
                
 Dave Sawchuk 
    (@davesawchuk) reported 
    
        from
            Edmonton, Alberta Dave Sawchuk 
    (@davesawchuk) reported 
    
        from
            Edmonton, AlbertaI’m starting to panic because I don’t know which @Shawhelp channel has the @EdmontonOilers game on in 15 minutes. 4 channels are playing the baseball game. 4 are playing the football game. SEND HELP. 
- 
                
 Horace 
    (@gqkeroppi) reported 
    
        from
            Edmonton, Alberta Horace 
    (@gqkeroppi) reported 
    
        from
            Edmonton, Alberta@Shawhelp I can’t access my TV guide on my gateway portal, and I can’t record any TV programs because of it. Please advise as to when this problem will be resolved as it is very inconvenient 
- 
                
 #ThisIsBS 
    (@JKerby_88) reported 
    
        from
            St. Albert, Alberta #ThisIsBS 
    (@JKerby_88) reported 
    
        from
            St. Albert, Alberta@Shawhelp free range sucks tonight sound keeps cutting off & on why 
- 
                
 ESTATE NEST INC. 
    (@EstateNest) reported 
    
        from
            Edmonton, Alberta ESTATE NEST INC. 
    (@EstateNest) reported 
    
        from
            Edmonton, Alberta@ShawInfo worst service on hold for 2hours :31 minutes thank you to the loyalty department of Shaw @ShawInfo brilliant logo shall be we @shawinfo stand for screwing happiness and waittimes sky ticketing 
- 
                
 Phil 
    (@phil2twit) reported 
    
        from
            Edmonton, Alberta Phil 
    (@phil2twit) reported 
    
        from
            Edmonton, Alberta@ShawInfo Shaw support sucks 
- 
                
 slavo cech 
    (@slav_metalurges) reported 
    
        from
            Edmonton, Alberta slavo cech 
    (@slav_metalurges) reported 
    
        from
            Edmonton, Alberta@Waynthurson @Shawhelp First gen too slow. The phone it is. 
- 
                
 DE 
    (@FlyingFiveCAN) reported 
    
        from
            Edmonton, Alberta DE 
    (@FlyingFiveCAN) reported 
    
        from
            Edmonton, AlbertaChecking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible 
- 
                
 Leslie Bush 
    (@lesoteric) reported 
    
        from
            Edmonton, Alberta Leslie Bush 
    (@lesoteric) reported 
    
        from
            Edmonton, Alberta"hopefully fourth time is a charm!" great service from @Shawhelp 
- 
                
 #ThisIsBS 
    (@JKerby_88) reported 
    
        from
            St. Albert, Alberta #ThisIsBS 
    (@JKerby_88) reported 
    
        from
            St. Albert, Alberta@Shawhelp That sucks I want to watch episode one before episode 2 
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
- 
            
 Kodalith 
    (@Plotnikon) reported Kodalith 
    (@Plotnikon) reported@JimTSF @Shawhelp Oh heck yes. I renewed my plan. And it took 5 attempts for them to actually get the new modem to me. Its a total crap show with them 
- 
            
 user668572 
    (@user668572) reported user668572 
    (@user668572) reported@Shawhelp internet has been down in cougar ridge for over 4 hours! What is going on! 
- 
            
 Bri 
    (@cyberqt) reported Bri 
    (@cyberqt) reported@Shawhelp any updates on outage INC1211652? Been two hours+ since any updates were given 
- 
            
 Marc 
    (@_Rootoo) reported Marc 
    (@_Rootoo) reported@Shawhelp Service is back. It was only down for a few minutes. Not sure what happened. 
- 
            
 Terri-Ann Nolan 
    (@TAnolan28) reported Terri-Ann Nolan 
    (@TAnolan28) reported@Shawhelp is there a current outage in Calgary SW our internet just cut out. Have not done a reset yet. 
- 
            
 Kodalith 
    (@Plotnikon) reported Kodalith 
    (@Plotnikon) reported@Shawhelp @JimTSF Did you seriously just try to "Language ' a customer? Come ON! 
- 
            
 Cory Galloway 
    (@thesimpleg5) reported Cory Galloway 
    (@thesimpleg5) reportedCome on @Shawhelp! You've been down all day (Calgary) with 3 updates that tell us very little. What's going on? 
- 
            
 Evan Lloyd 
    (@EvanLloyd183) reported Evan Lloyd 
    (@EvanLloyd183) reported@Shawhelp Fix the wifi by the end of the night mt 
- 
            
 Doug Hyde 
    (@dougy200) reported Doug Hyde 
    (@dougy200) reported@Shawhelp Good evening. Shaw is currently down in South Surrey BC and I am unable to find out an estimate when service might be resumed. Can you offer any advice? Thanks. 
- 
            
 ***** 
    (@WillyGrant) reported 
    
        from
            Edmonton, Alberta ***** 
    (@WillyGrant) reported 
    
        from
            Edmonton, AlbertaI spend almost two hours on the phone with you @Shawhelp trying to get this fixed. You transfer me four times to different people. No one fixes the issue and then you hang up on me. You need to work on your customer service.