Shaw

Shaw Outage Report in Spruce Grove, Alberta

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Spruce Grove, Alberta

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Spruce Grove and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Spruce Grove, Alberta 10/31/2025 14:25

October 31: Problems at Shaw

Shaw is having issues since 02:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (10%)

    TV (10%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Spruce Grove, Alberta

The most recent Shaw outage reports came from the following cities: Edmonton, St. Albert and Spruce Grove.

Loading map, please wait...
City Problem Type Report Time
CanadaEdmonton Internet
CanadaEdmonton Phone
CanadaEdmonton Wi-fi
CanadaEdmonton Internet
CanadaEdmonton Internet
CanadaEdmonton Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Spruce Grove, Alberta

Latest outage, problems and issue reports in Spruce Grove and nearby locations:

  • ChrisLaBossiere Chris LaBossiere (@ChrisLaBossiere) reported from Edmonton, Alberta

    After waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV can’t solve the buffering.

  • lesoteric Leslie Bush (@lesoteric) reported from Edmonton, Alberta

    .@Shawhelp thinks that it's reasonable for me to need four visits from a tech to maybe fix their internet. suggestions for solutions include 'find somewhere to use public wifi' and 'we'll keep sending techs until you get tired of asking'

  • DickRichie14 Dick Richie (@DickRichie14) reported from Edmonton, Alberta

    WTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬

  • JasonWiwadBP Jason Wiwad (@JasonWiwadBP) reported from Edmonton, Alberta

    @ShawInfo might be the worst run company from top to bottom. Online, Retail stores to Support. Who actually uses this company cut my service off before I ever had any went to @TELUS and Blamo wow finally some culture in a business experience

  • lesoteric Leslie Bush (@lesoteric) reported from Edmonton, Alberta

    @Shawhelp I've asked repeatedly for service credit and the response is the same as yours. The service has already failed. I think it's time for some free internet. FOURTH SERVICE CALL.

  • lesoteric Leslie Bush (@lesoteric) reported from Edmonton, Alberta

    been working from home. my @ShawInfo Internet goes down daily, often multiple times. scheduling my fourth visit from a tech and the CSR suggests that I could use my 'shaw go-wifi' and head to a coffee shop or something. uh, no. that's why I pay for home internet. FOURTH VISIT

  • Skyeseeker Skyeseeker (@Skyeseeker) reported from Edmonton, Alberta

    @Shawhelp Hi, many cable channels have no signal (are black) at the moment. In downtown Edmonton.

  • CVChomes Cory Clendenning (@CVChomes) reported from Edmonton, Alberta

    @Shawhelp ordering...I've moved on and ordered on my laptop..had this issue 2 mths ago and you guys couldn't fix problem after 45 mins on phone with help desk.

  • lesoteric Leslie Bush (@lesoteric) reported from Edmonton, Alberta

    another half-day wasted waiting for @Shawhelp to show up and fix ongoing Internet issues. 5+ service calls 4+ new modems 3+ months waiting 2 more hours wasted today with for a tech who never showed up 1 @CCTS_CPRST complaint about to be reopened.

  • DickRichie14 Dick Richie (@DickRichie14) reported from Edmonton, Alberta

    WTF @Shawhelp someone from there calls me with a decent deal for Internet/cable. I’m on the train so I ask them to call my wife instead. They never call. I try and contact you guys when I’m back from vacation and no one has a goddamn clue 🤬

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from Edmonton, Alberta

    @Sportsnet I can’t login via @ShawInfo

  • davesawchuk Dave Sawchuk (@davesawchuk) reported from Edmonton, Alberta

    I’m starting to panic because I don’t know which @Shawhelp channel has the @EdmontonOilers game on in 15 minutes. 4 channels are playing the baseball game. 4 are playing the football game. SEND HELP.

  • gqkeroppi Horace (@gqkeroppi) reported from Edmonton, Alberta

    @Shawhelp I can’t access my TV guide on my gateway portal, and I can’t record any TV programs because of it. Please advise as to when this problem will be resolved as it is very inconvenient

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp free range sucks tonight sound keeps cutting off & on why

  • EstateNest ESTATE NEST INC. (@EstateNest) reported from Edmonton, Alberta

    @ShawInfo worst service on hold for 2hours :31 minutes thank you to the loyalty department of Shaw @ShawInfo brilliant logo shall be we @shawinfo stand for screwing happiness and waittimes sky ticketing

  • phil2twit Phil (@phil2twit) reported from Edmonton, Alberta

    @ShawInfo Shaw support sucks

  • slav_metalurges slavo cech (@slav_metalurges) reported from Edmonton, Alberta

    @Waynthurson @Shawhelp First gen too slow. The phone it is.

  • FlyingFiveCAN DE (@FlyingFiveCAN) reported from Edmonton, Alberta

    Checking out @Shawhelp deals. online says 89/mth yr 1, 129/mth yr 2. my friends comp says 129/mth for 2 yr and the shaw agent is telling me 159/mth for 2 yr. Get your data straight Shaw this is terrible

  • lesoteric Leslie Bush (@lesoteric) reported from Edmonton, Alberta

    "hopefully fourth time is a charm!" great service from @Shawhelp

  • JKerby_88 #ThisIsBS (@JKerby_88) reported from St. Albert, Alberta

    @Shawhelp That sucks I want to watch episode one before episode 2

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • Plotnikon Kodalith (@Plotnikon) reported

    @JimTSF @Shawhelp Oh heck yes. I renewed my plan. And it took 5 attempts for them to actually get the new modem to me. Its a total crap show with them

  • user668572 user668572 (@user668572) reported

    @Shawhelp internet has been down in cougar ridge for over 4 hours! What is going on!

  • cyberqt Bri (@cyberqt) reported

    @Shawhelp any updates on outage INC1211652? Been two hours+ since any updates were given

  • _Rootoo Marc (@_Rootoo) reported

    @Shawhelp Service is back. It was only down for a few minutes. Not sure what happened.

  • TAnolan28 Terri-Ann Nolan (@TAnolan28) reported

    @Shawhelp is there a current outage in Calgary SW our internet just cut out. Have not done a reset yet.

  • Plotnikon Kodalith (@Plotnikon) reported

    @Shawhelp @JimTSF Did you seriously just try to "Language ' a customer? Come ON!

  • thesimpleg5 Cory Galloway (@thesimpleg5) reported

    Come on @Shawhelp! You've been down all day (Calgary) with 3 updates that tell us very little. What's going on?

  • EvanLloyd183 Evan Lloyd (@EvanLloyd183) reported

    @Shawhelp Fix the wifi by the end of the night mt

  • dougy200 Doug Hyde (@dougy200) reported

    @Shawhelp Good evening. Shaw is currently down in South Surrey BC and I am unable to find out an estimate when service might be resumed. Can you offer any advice? Thanks.

  • WillyGrant ***** (@WillyGrant) reported from Edmonton, Alberta

    I spend almost two hours on the phone with you @Shawhelp trying to get this fixed. You transfer me four times to different people. No one fixes the issue and then you hang up on me. You need to work on your customer service.