Shaw Outage Report in Cochrane, Alberta
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Cochrane, Alberta
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Cochrane and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Shaw
Shaw is having issues since 01:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (63%)
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TV (13%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (1%)
Live Outage Map Near Cochrane, Alberta
The most recent Shaw outage reports came from the following cities: Calgary and Cochrane.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Wi-fi | |
| Calgary |
Internet | |
| Calgary |
||
| Calgary |
TV | |
| Calgary |
Internet | |
| Calgary |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Cochrane, Alberta
Latest outage, problems and issue reports in Cochrane and nearby locations:
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Steve
(@perlsteve) reported
from
Calgary, Alberta
@Shawhelp OK seriously - what is going on in Sundance. Disclosure - now. I understand you can't fix it from your desk, but at least tell us what is going on.
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Phil Moir
(@philsadad) reported
from
Calgary, Alberta
@hallofchristian @MLBTV @MLBNetwork @Shawhelp I've done the same with an HD version of NFL network and not even a reply back to say no.
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Linden Banera
(@LBan292) reported
from
Calgary, Alberta
@Shawhelp outage in sundance on February 16th and now tonight February 20th. The update we’ve received has been the same one for the past 6 hours. Figure it out and get this fixed. Customers deserve compensation for this disaster.
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Steve
(@perlsteve) reported
from
Calgary, Alberta
@LBan292 @Shawhelp +1 - This is causing serious issues for remote/WFH folks. I have already sent a DM - updates would be appreciated
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Karen Preddy
(@preddyk2) reported
from
Calgary, Alberta
@Shawhelp Just had a service tech at my house. Said there's a glitch with the new modems and to switch back to the 150 modem
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Ryan Teddy
(@rttombs) reported
from
Calgary, Alberta
@Shawhelp there another outage happening in Sundance. I think this is the fifth time. At least your updates page provides the detail your customers want “We’re working on it”.
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Megan
(@sohotitsart) reported
from
Calgary, Alberta
My @ShawInfo internet connection has been awful lately. Super slow & inconsistent. I’ve phoned tech support twice & am getting tired of it. First guy blamed Twitter & my devices. Second guy agreed that was BS but his “fix” only lasted a couple of days.
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mccree
(@mccree13) reported
from
Calgary, Alberta
@Shawhelp is there an outage in country hills in Calgary. No tv or internet.
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ERIN! at the Disco
(@purpledcake) reported
from
Calgary, Alberta
Good lord @Shawhelp please tell me this internet outage is almost fixed
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Boyd Wiebe
(@Boyd_iDesign) reported
from
Calgary, Alberta
@Shawhelp any further explanation as to why no internet service would be appreciated.
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Michael Kieswetter
(@jiggykies) reported
from
Calgary, Alberta
Alright @HBOCanada ...... fineeeeee ........ take my money !!! I need my @GameOfThrones fix. You now have me as a first time subscriber for the next 2 months. Cheers. 🍻 @ShawInfo #GOT #GameofThrones #yyc @Shawhelp #HBO
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Crystal Jepsen
(@cl_jepsen) reported
from
Calgary, Alberta
@Shawhelp third time this week my internet has been down 😢
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GrinStarr
(@anothersupersta) reported
from
Calgary, Alberta
To little to late. Tired of technical service to house every 6 months because of signal loss. Just cut cord and returning gear saturday. See ya @Shawhelp #yyc
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PjCharlier
(@pjcharlier) reported
from
Calgary, Alberta
@Shawhelp internet and cable down again it DeerRidge!
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Sarah Halprin
(@sarahlhalprin) reported
from
Calgary, Alberta
Holy hell @Shawhelp just had THE worst on phone customer service experience ever. Service is seriously declining for the amount of money I pay.
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Lali M. Garcia
(@MsMolinaGarcia) reported
from
Calgary, Alberta
@Shawhelp It's been ten days now with internet down. Your webpage says issue resolved but it's not. I've called 3 times and they hang up on me. Poor customer service. Extremely disappointed with shaw.
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Ryan Teddy
(@rttombs) reported
from
Calgary, Alberta
@peterhof3 @Shawhelp Everyone impacted by this outage in Sundance should see a prorated bill without having to contact you via DM. I will be waiting eagerly for my next bill to see how Shaw deals with their Sundance clients.
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Kirk W. Syrota
(@kws79) reported
from
Calgary, Alberta
@Shawhelp It's bad enough I've been overpaying for my previous package to the point of bankruptcy before I renegotiated my new 2 year deal, I don't need to be talked down to like a child.
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Steve
(@perlsteve) reported
from
Calgary, Alberta
@Shawhelp Almost 9am, no service updates or replies to DM on the Sundance issue. I understand that if it's a major issue it will take time - this is seriously impacting remote and WFH folks who now need to scramble with little information to go on.
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Kirk W. Syrota
(@kws79) reported
from
Calgary, Alberta
@Shawhelp He helped solve the problem but also treated me like a criminal that refused to listen to the customer. Get your shit together, Shaw.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Canadian Seniors
(@CanadaSeniors) reported
@shawhelp Problem with Internet on the west end of #yeg right now?
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Re_
(@Sunfl2020) reported
@Shawhelp Hi. I tried to get the fibre+300 internet for my home (monthly) yesterday,but when inserted my credit card to finish the purchase, there was an technical issue. Tried to call but nobody was working at that time. Do I need to call Shaw to get the Fibre+300 home internet?
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Sentinel_Dad
(@Sentinel_Dad) reported
@Shawhelp why is the internet down for Rosedale area?
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Daisy Gal
(@Dadadaisygal) reported
from
Victoria, British Columbia
@Shawhelp is there an outage in Victoria currently? If so how long till it’s back up?
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Kim Farwell
(@kafarwell) reported
@Shawhelp It just says loading. I waited for 60 seconds. Should I just hang on?
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Gabby
(@Gabbydiah) reported
Ok @Shawhelp you suck. You say 24 7 but its a bot that auto replies. That isn't 24 7. My moms home phone is down. I want her to turn on her cell if a problem but I can't reach her. Cause ur 24 7 help is a computer that doesn't get her phone isn't working. Tom looking 4 a change
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Daisy
(@GroovieGurlie) reported
@ShawInfo How do I submit a complaint about an agent? (Tracy VF33)
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Erica McGavin
(@EricaMcGavin) reported
@Shawhelp any known issues in the surrey/Cloverdale area?
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Marc
(@YaWhatHeSaid) reported
Shaw just lost my business. Tried to order a new remote. Was told, "It's an accessory...therefore it will cost me $20 + 9. S.H. Good bye @Shawhelp Ordering new service provider tomorrow.
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Odelia
(@HobdenSarah) reported
@Shawhelp my internet is down. Any outages in Surrey BC?