Telus Outage Report in Ajax, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Ajax, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ajax and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 03: Problems at Telus
Telus is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (18%)
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Wi-fi (11%)
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TV (6%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Ajax, Ontario
The most recent Telus outage reports came from the following cities: Toronto, Oshawa, Markham and Scarborough.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Toronto |
Phone | |
| Toronto |
Total Blackout | |
| Oshawa |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Ajax, Ontario
Latest outage, problems and issue reports in Ajax and nearby locations:
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Vipin
(@Vipin39027196) reported
from
Toronto, Ontario
@SamsungCanada @TELUS All lie about phone as i experiensed worst service, all customer representative officer lied that they send new charger within 15 business days. But its been more than a month and no update on status, still saying same while calling back.
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otty
(@OtarineMusic) reported
from
Toronto, Ontario
@lav_sunrise Yeah it seriously sucks. Even if you go third party (I’m with Teksavvy for internet) the service is still distributed by Rogers/Bell/Telus/Shaw.
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Shingai🔥
(@Tjido) reported
from
Whitby, Ontario
Anyone else just experience a complete network outage on mobile and wifi? For a few minutes I was forced to really think about what it would mean if this was some sort of event... #bell #rogers #telus
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Thomas More
(@_tcmore) reported
from
Pickering Village, Ontario
@StayGoulden Bell and Telus basically use the same towers and are relatively good in urban areas with better customer service. Rogers customer service is *** but works better in remote locations like up North. At least that’s what I have found.
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Garrick The DJ
(@GarrickTheDJ) reported
from
Toronto, Ontario
@AstridManson @TELUS @TELUSsupport You too Astrid? Sorry to hear. Hoping “TELUS” resolves this problem soon. There are going to be a lot of frustrated customers out there. #TELUSDown
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Garrick The DJ
(@GarrickTheDJ) reported
from
Toronto, Ontario
Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #Toronto #TELUSDown #TELUS
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RG for Life
(@loganryan44) reported
from
Toronto, Ontario
I understand that companies sell information to third parties but come on @telus, no one has my son’s phone number that he should be getting texts to a local dentist we’ve never gone to asking us to return
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Matthew
(@jmwensley) reported
from
Toronto, Ontario
Hey @TELUS did you know that vehicles are to move to the right and stop to allow emergency vehicles to pass?
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Madushan 🥭goda Jegatheeswaran ☸️🇨🇦 (M.A.J)
(@369ix) reported
from
Toronto, Ontario
@ZAKtalksTECH Yes. I have tested this with a Google Pixel 5 and iPhone 12 Pro. Both didn't any issue with 5G connectivity. Also Telus investigated confirmed that I have 5G and i shouldn't have this 5G connectivity issues. The adviced me to replace the phone.
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Dante Haversham
(@Blooberboy) reported
from
Toronto, Ontario
I signed up for @TELUS a week ago. My first bill is due in 3 days already. I haven’t even received my SIM card yet and @TELUSsupport expects me to pay for 10 days of service. Is this a Scam or a service?
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Debbi Ragogna
(@DebRagogna) reported
from
Toronto, Ontario
Hey @adtcanada @ADT curious to know why you have a 'Contact Us' form on your website? I used it over 2 weeks ago and yet no one has gotten back to me. I won't go into the other bad service I've had since @telus has taken over. #shame
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Peter Muscat
(@Peter_Muscat) reported
from
Toronto, Ontario
Also seeing tweets from people as far away as #Winnipeg saying they have no #Telus service either. #Telusdown
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Dante Haversham
(@Blooberboy) reported
from
Toronto, Ontario
@TELUS I signed up for @TELUS a week ago. My first bill is due in 3 days already. I haven’t even received my SIM card yet and @TELUSsupport expects me to pay for 10 days of service. Is this a Scam or a service?
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Garrick The DJ
(@GarrickTheDJ) reported
from
Toronto, Ontario
Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #TELUSDown #TELUS
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Sharlene🌱🍄🌷🌻
(@sfergs_) reported
from
Markham, Ontario
I’m with Telus but we have Rogers wifi, is the wifi apart of the outage too?
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Farrukh Lalani
(@fslalani) reported
from
Toronto, Ontario
@TELUSsupport you did not provide ADT service, left us vulnerable, now we call to cancel you tell us breach of contract? I say you breached it. Cancel our account now! #telus #adt #Security
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Jessica
(@Jessica00469341) reported
from
Toronto, Ontario
@naru2008 @TELUS Im with Fido to i pre ordered the i phone 12 pro in pacific Blue . $60/a-month $0 dollars down Ive been with Fido for a long time plus if you order the phone online you dont have to pay the $45 activation fee Im pretty certain . #iPhone12Pro #needaboost #Feel_Good
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DisDadDatDad
(@ThatCanadianSOB) reported
from
Oshawa, Ontario
@TELUS is so far the Cheapest deal @rogerrwireless and @Bell both over $170.00 now per month. This is getting #OverPriced #CellPhoneBillsTooHigh wasnt our bills supposedly going down in 2 years. Yet all plans have gone up.
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Limp Brizket
(@NickPerovic) reported
from
Pickering Village, Ontario
@StayGoulden I’m with Telus and I’ve never had any issues with them! But yeah, I’ve had the 12 now for almost a month and I dig it
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Garrick The DJ
(@GarrickTheDJ) reported
from
Toronto, Ontario
I can text msg my girlfriend, but when I call her, it goes right to voice mail. Called her twice, same thing happens. Remembering why I never bundled with “Rogers”. Fine with just TV. Content with @TELUS/ @TELUSsupport #rogersoutage #toronto #rogersdown
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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🇨🇦Michael Hewett
(@hewett_michael) reported
@TELUSsupport I’m new to Telus, first bill received and costs more than I signed up for! Not honouring discounts. Spoken to 5 people now, they don’t disagree and getting nowhere. Regretting the move from Bell! Feels like bait and switch at its best! Need help! #TELUSepp
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Creative pun name here...
(@sorcat44) reported
@Zone3Garden @Hallay_10 @AB_MD_WarRoom Why is privatization the only solution you can think of? Name me one example of privatizing an essential service that has made it more affordable? Insurance, electricity, Telus. Introducing a profit motive only drives up costs and reduces services.
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Alex Forsey
(@AlexJForsey) reported
@TELUS Called me and predatorily stole me from my Bell contract saying I wouldn't owe a penny. @Bell_Support charged me $2000 to cancel after only 10 days. Even after saying I have 15 days to cancel. Who am I more mad at?
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MaggieMay 🇨🇦🇪🇺🇮🇪
(@CailinasEirinn) reported
@MgtmMoisan @marcedge1 @TELUS One of the techs (nice guy, I’ll add) blamed the wiring into my building for the problem. Not Telus. 🙄
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Joe
(@treepanda33) reported
@TELUS so you think over a hour and a half is acceptable to wait for help? To be shuffled from one to the next and then forgotten on hold. When customers are loyal you are certainly FAR from loyal back, pathetic customer service, terrible to the core. Still on hold FFS.
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snoopy
(@sdt_1970) reported
@TELUSsupport I bought a phone in Nov. before black Friday & it was shipped and never arrived ...I have tried emailing the telus webstore twice and calling once and can't seem to get anyone to understand that the phone is lost ..I even have an email from Canada post confirming 🙄
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Sarah Mae
(@momerath86) reported
@TELUSsupport I’ve been a Telus mobility customer for almost 20 years, and have never had an issue with reception until I moved to the Half Moon Bay area of Barrhaven, Ottawa, ON this summer. It’s brutal, and I’m tempted to buy out my contract and switch providers. Any insight?
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The Brigand
(@Galactic_George) reported
T-DOGS 21-Dec-22 Top Dog (Hi P/L): $HGU Bad Dog (Lo P/L): $SHOP Dog-House (basement): $BTCC.B Dividends 3.91% Cap Gain/Loss -6.14% Trading Costs -0.68% Split a larger Pan Am Silver lot into two PM names. Sold Enghouse (profit) for Telus (dog/yield).
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ToxicPanda9000_
(@ToxicPanda9000_) reported
@ImaBudtender @TELUS **** That And Legit Scammers
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MODW
(@catlulu11) reported
@ChuckCallesto @TheoFleury14 So. What’s the surprise? Telus has been tracking Canadians phones as requested by govt - for years during the “emergency” without people knowing. Then the House of Commons was asked this year if they could keep doing it.