Telus outages and service status in Ajax, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus generated 1 outage signal in the last 24 hours around Ajax, including 1 direct report.
The most common problems reported in this area mention Phone and Wi-fi.
The most recent signal from this area was received Apr 11, 4:17 PM EDT.

Phone (67%)
Wi-fi (33%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Ajax, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ajax, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Ajax	Baseline
Apr 10, 6:00 PM EDT	0	0	0
Apr 10, 6:20 PM EDT	0	0	0
Apr 10, 6:40 PM EDT	0	0	0
Apr 10, 7:00 PM EDT	0	0	0
Apr 10, 7:20 PM EDT	0	0	0
Apr 10, 7:40 PM EDT	0	0	0
Apr 10, 8:00 PM EDT	0	0	0
Apr 10, 8:20 PM EDT	0	0	0
Apr 10, 8:40 PM EDT	0	0	0
Apr 10, 9:00 PM EDT	0	0	0
Apr 10, 9:20 PM EDT	0	0	0
Apr 10, 9:40 PM EDT	0	0	0
Apr 10, 10:00 PM EDT	0	0	0
Apr 10, 10:20 PM EDT	0	0	0
Apr 10, 10:40 PM EDT	0	0	0
Apr 10, 11:00 PM EDT	0	0	0
Apr 10, 11:20 PM EDT	0	0	0
Apr 10, 11:40 PM EDT	0	0	0
Apr 11, 12:00 AM EDT	0	0	0
Apr 11, 12:20 AM EDT	0	0	0
Apr 11, 12:40 AM EDT	0	0	0
Apr 11, 1:00 AM EDT	0	0	0
Apr 11, 1:20 AM EDT	0	0	0
Apr 11, 1:40 AM EDT	0	0	0
Apr 11, 2:00 AM EDT	0	0	0
Apr 11, 2:20 AM EDT	0	0	0
Apr 11, 2:40 AM EDT	0	0	0
Apr 11, 3:00 AM EDT	0	0	0
Apr 11, 3:20 AM EDT	0	0	0
Apr 11, 3:40 AM EDT	0	0	0
Apr 11, 4:00 AM EDT	0	0	0
Apr 11, 4:20 AM EDT	0	0	0
Apr 11, 4:40 AM EDT	0	0	0
Apr 11, 5:00 AM EDT	0	0	0
Apr 11, 5:20 AM EDT	0	0	0
Apr 11, 5:40 AM EDT	0	0	0
Apr 11, 6:00 AM EDT	0	0	0
Apr 11, 6:20 AM EDT	0	0	0
Apr 11, 6:40 AM EDT	0	0	0
Apr 11, 7:00 AM EDT	0	0	0
Apr 11, 7:20 AM EDT	0	0	0
Apr 11, 7:40 AM EDT	0	0	0
Apr 11, 8:00 AM EDT	0	0	0
Apr 11, 8:20 AM EDT	0	0	0
Apr 11, 8:40 AM EDT	0	0	0
Apr 11, 9:00 AM EDT	0	0	0
Apr 11, 9:20 AM EDT	0	0	0
Apr 11, 9:40 AM EDT	0	0	0
Apr 11, 10:00 AM EDT	0	0	0
Apr 11, 10:20 AM EDT	0	0	0
Apr 11, 10:40 AM EDT	0	0	0
Apr 11, 11:00 AM EDT	0	0	0
Apr 11, 11:20 AM EDT	0	0	0
Apr 11, 11:40 AM EDT	0	0	0
Apr 11, 12:00 PM EDT	0	0	0
Apr 11, 12:20 PM EDT	0	0	0
Apr 11, 12:40 PM EDT	0	0	0
Apr 11, 1:00 PM EDT	0	0	0
Apr 11, 1:20 PM EDT	0	0	0
Apr 11, 1:40 PM EDT	0	0	0
Apr 11, 2:00 PM EDT	0	0	0
Apr 11, 2:20 PM EDT	0	0	0
Apr 11, 2:40 PM EDT	0	0	0
Apr 11, 3:00 PM EDT	0	0	0
Apr 11, 3:20 PM EDT	0	0	0
Apr 11, 3:40 PM EDT	0	0	0
Apr 11, 4:00 PM EDT	0	0	0
Apr 11, 4:20 PM EDT	0	0	0
Apr 11, 4:40 PM EDT	0	0	0
Apr 11, 5:00 PM EDT	0	0	0
Apr 11, 5:20 PM EDT	0	0	0
Apr 11, 5:40 PM EDT	0	0	0
Apr 11, 6:00 PM EDT	0	0	0

April 11: Problems at Telus

Telus is having issues since 01:00 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Ajax, Ontario

The most recent Telus outage reports came from the following cities: Scarborough, Pickering, Whitby, and Ajax.

City	Problem Type	Report Time
Scarborough	Phone	2 hours ago
Pickering	Phone	23 days ago
Whitby	Wi-fi	29 days ago
Ajax	Phone	2 months ago
Whitby	Phone	3 months ago

Nearby cities with recent reports

Scarborough

1 recent signals

2 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Ajax, Ontario

Latest outage, problems and issue reports in Ajax and nearby locations:

Thomas More (@_tcmore) reported 4 minutes ago from Pickering Village, Ontario
@StayGoulden Bell and Telus basically use the same towers and are relatively good in urban areas with better customer service. Rogers customer service is *** but works better in remote locations like up North. At least that’s what I have found.
Limp Brizket (@NickPerovic) reported 5 minutes ago from Pickering Village, Ontario
@StayGoulden I’m with Telus and I’ve never had any issues with them! But yeah, I’ve had the 12 now for almost a month and I dig it
Randy Coleman (@Yeti98_) reported 6 minutes ago from Whitby, Ontario
@BaronDestructo @Bell @koodo @Fidomobile @TELUS @PublicMobile I'm with Public Mobile. No problems at all.
Tracy D (@tracylyn44) reported 16 minutes ago from Oshawa, Ontario
Is anyone having issues with Telus
Jose Alaras (@jalaras) reported 26 minutes ago from Markham, Ontario
@itransstatus We are still having issues and we are not a Telus subscriber. Please check your system again. Our submissions are returning “r, Please try later...”
Tracy D (@tracylyn44) reported 26 minutes ago from Oshawa, Ontario
Bravo @TELUS you just lost 3 lines and a customer of 14 years because YOU are unorganized and can’t get your paperwork right.
Pepper Redcastle (@SherriStocks) reported 31 minutes ago from Whitby, Ontario
@TOareaFan @TELUS @Bell @Rogers Yah. Now instead of making a shit tonne of money, they’re only making a butt load of money!
Shingai🔥 (@Tjido) reported 33 minutes ago from Whitby, Ontario
Anyone else just experience a complete network outage on mobile and wifi? For a few minutes I was forced to really think about what it would mean if this was some sort of event... #bell #rogers #telus
Salti (@SamySalti) reported 37 minutes ago from Markham, Ontario
Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.
Melanie Korach (@melanie_korach) reported 45 minutes ago from Whitby, Ontario
I am a loyal #TELUS customer! #StarfishClub @TELUS
Sharlene🌱🍄🌷🌻 (@sfergs_) reported 46 minutes ago from Markham, Ontario
I’m with Telus but we have Rogers wifi, is the wifi apart of the outage too?
Rajendra Singh (@Rajendra) reported 46 minutes ago from Ajax, Ontario
Switched my cellphone service from @TELUS to @Rogers because Rogers gave me a deal and Telus couldn't.
Tracy D (@tracylyn44) reported 54 minutes ago from Oshawa, Ontario
@TELUS no customer service after 5. Are you kidding me!
DisDadDatDad (@ThatCanadianSOB) reported 55 minutes ago from Oshawa, Ontario
@TELUS is so far the Cheapest deal @rogerrwireless and @Bell both over $170.00 now per month. This is getting #OverPriced #CellPhoneBillsTooHigh wasnt our bills supposedly going down in 2 years. Yet all plans have gone up.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

YYZAV8R (@yyzav8r) reported 9 minutes ago
@TELUS trying to call telus mobility for support and when being transferred to agent I get generic message that offices are closed. It's 734pm eastern, 434pm pacific, how are your offices closed? Is telus bankrupt?
Johal (@Johal6O4) reported 9 minutes ago
@6Nonny @zCallouts telus would never do this
helen yung (@helenyung) reported 11 minutes ago
Hey @telus @TELUSsupport your call centres have messed up our account for 8 months, and now they’ve cancelled our service or locked us out. A million years ago I worked for you guys while I was in school. What happened that your service got so bad?
Jayem 🇨🇦 (@LXXIIpercent) reported 12 minutes ago
Holy ****. The people who answer the phones at @TELUS are ******* retarded & virtually impossible to understand. I ******* hate having to call those tards. Hire some English speaking people with some intelligence so we don't have to scream at them every time we call them 🤬🤦
Shelley Machon (@shelleymachon) reported 12 minutes ago
@TELUS Hard to believe. Minimal competition. Telus has zero customer support.
Harry Sak (@CriticalAnger) reported 12 minutes ago
Good news, Telus was able to put in a cancellation. So, this means that all the scammers cost me was a little time, which I have tons of. **** Indians, worthless street shitters.
RoseAnne Hutchence (@WordsAreCrucial) reported 15 minutes ago
@TELUS @TELUSsupport My telephone bill went up 30% from last month. Service has not improved, I'm receiving NO additional features for this extra cost. Great way to lose a long-time (35 year) client! Thankfully, other service providers offer competitive rates.
Adam Adapted 🇨🇦 (@AdamAdapted) reported 18 minutes ago
@TELUSsupport Hi Telus, yes, as indicated on my reply I did eventually get the issue resolved. Most support employees were lovely to talk to, there was lots of passing my issue to other people, re-explaining the issue over many hours. All good
Adam Adapted 🇨🇦 (@AdamAdapted) reported 18 minutes ago
@TELUSsupport Hi Telus, yes, as indicated on my reply I did eventually get the issue resolved. Most support employees were lovely to talk to, there was lots of passing my issue to other people, re-explaining the issue over many hours. All good
Jaime (@jaimepern) reported 18 minutes ago
Realizing they are exactly the same, who is slightly less awful for home internet/tv, Telus or Rogers? My Telus deal is up so I’m trying to decide what to do but I also need someone to tell me what to do.