Telus outages and service status in Toronto, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Toronto, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- The most recent signal from this area was received Apr 9, 2:46 AM EDT.
- Internet (62%)
- Wi-fi (15%)
- Phone (15%)
- Total Blackout (8%)
The latest reports from users having issues in Toronto come from postal codes M5A , M4G , M6J , M3M , M6B , M2N , M4V and M2P .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Toronto, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Toronto, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 11: Problems at Telus
Telus is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Toronto, Ontario
The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Internet | 2 days ago |
|
Toronto
|
Wi-fi | 3 days ago |
|
Toronto
|
Internet | 5 days ago |
|
Toronto
|
Internet | 11 days ago |
|
Toronto
|
Internet | 15 days ago |
|
Toronto
|
Phone | 15 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Toronto, Ontario
Latest outage, problems and issue reports in Toronto and nearby locations:
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Nabil Khandaker ๐ง๐ฉ๐จ๐ฆ (@nabil01717) reported from Toronto, OntarioJust spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.
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Trevon (@TrevonKwarteng1) reported from Toronto, Ontarionobody is there to telus like i dont have service
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ShaziGoalie (@ShaziGoalie) reported from Toronto, OntarioI even said no one will call me back. I have never seen such bad controls between departments or any accountability from @adtcanada. This is probably the worst service I have received for a simple request to fulfill my order. Will anyone NOW listen to my concern @TELUS
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Sherry Rezaie, MD (@shaghayegh755) reported from The Beaches, Ontario@TELUSsupport Very disappointed with unacceptably delayed process of PS to PS data migration and the lack of support to provide a safe and practical alternate pathways for the interim EMR use @TELUS I wish I know this before I choose this platform #PSSuiteEMR #patinetsafety
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Tania gupta (@taniagupta1307) reported from Toronto, Ontario@koodo @TELUS is fooling people with hidden charges that you are able to see only once you check your bill and find it to be $200 $190 and when you contact customer care, they will say we understand but won't be able to provide u with clarification #koodo #TELUS #worstconnection
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Algis Akstinas (@AlsoKnownAs_AA) reported from Toronto, Ontario@Mark_Goldberg @TELUS Question: How many of TELUS+Bell shared network cell towers are fiber connected? 96%? More?
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Sarbjit Kaur (@sarbjitkaur1) reported from The Beaches, Ontario@GenWealthCanada @TELUS No way. I'll switch for spite. Have done many times. How do you not match a $5 difference for a loyal customer standing in front of your face, that's ready to do the deal - in this very competitive sector?
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Annette McKinnon (@anetto) reported from Toronto, Ontario@Colin_Hung @HillTimesHealth @dtapscott @TELUS According to the Supreme Court we own the data but not the record which complicates the issue. Disagree with drs who argue that since they own the EMR and they enter the data, they are free to sell it if they chose to. #ThinkDigitalHealth. #MyData
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Kiran Varughese (@kiranjoyv) reported from Vaughan, Ontario@YRP @AMBERAlertONT You spend millions of taxpayer dollars to set up any system to help the community. Not burden it. Its also clear there was no coordination with @TELUS, @Bell, @Rogers, etc when developing the system since same message is delivered different number of times for different providers
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Michael Nugent (@michaelnugent) reported from Toronto, OntarioOh man, someone on Reddit just reminded me of when Telus used to have their MiKE network back in the early 2000s. I remember some of my friends back in high school had those cell phones that had a built-in walkie-talkie. They looked so convenient to have by buzzing your friends.
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Lilithe ๐ฐ ๐๐๐๐ค (๐ข๐ธ๐ฏ๐ฝ๐ท๐ฎ๐ผ๐ผ Guaranteed) (@lilithebowman) reported from Toronto, OntarioI didn't take a picture, as I was in the weird Telus health website at the time & didn't want to crash it. Saw a tiny black mouse just come right up to me on the sidewalk. I stopped there and talked to my endo. It lies down and closes its eyes. ToT I think it ate poison/sumn.
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Elise Davis (she/her) ๐จ๐ฆ (@Elise_ekd) reported from Toronto, Ontario@Noellenarwhal @fordnation @SylviaJonesMPP Tonight I contacted Telus private telemedicine. Iโve been a member since they started. 7+ years ago. There was a 2 to 3 hour wait. Normal wait time has never been more than 30 minutes. This is the goal, for private healthcare to proliferate.
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Joe Pizzoferrato (@JoePizzoferrato) reported from Toronto, Ontario@TELUS I placed an online order for a small business mobility plan 5 days ago and I am now trying to get status(via web and phone chat) and it is so frustrating as agents keep transferring me to different departments. Even though I have a confirmation of my order no one can help!
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Jon Areias (@JonAreias) reported from Richmond Hill, Ontario@TELUS horrible customer service experience! I just was speaking to Iris and was on the phone for one hour, all I want to do is extend my contract that expires in 2 Weeks! SHOULD NOT BE THAT DIFFICULT #telus
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Olivia H. โ (@oliviahlho) reported from Centennial Park, OntarioToronto Pearson Airport - not bad... Got that Bell Fibre going on, I approve ! Half the speed of the Telus one at YVR though
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Nabil Khandaker ๐ง๐ฉ๐จ๐ฆ (@nabil01717) reported from Toronto, OntarioJust spoke with my bank. Seems like a lot of people have already reported similar issues. I am wondering how many people are impacted and how much extra money @TELUS took without authorization. Submitted a dispute with my bank.
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miss mamas (@TanashaNality) reported from Toronto, OntarioI pay my iPhone messenger app dussssst. Those notifications are teewww alarming and plentiful. Every day 100 unread messages but itโs just pure access codes, Telus offers and people Iโve let down. WhatsApp is the life for me
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WellWithMelo (@wellwithmelo) reported from Toronto, Ontario@TELUSsupport please explain how it takes 2 weeks to email a return label for a return that shouldโve happened over a month ago? No responses via email. 2 hours on customer service and no refund issued. @CRTCeng can you help here? I think Iโve been scammed by #telus
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Ryan Ali (@ryanali23) reported from Toronto, Ontario@TELUS @TELUSBusiness your customer service agents have become an absolute joke. Putting me on hold without notice, singing on the call, trying to prolong the call for no reason. Do better.
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Brit Alexandria ๐ท (@brxvnd) reported from Toronto, OntarioWorst ๐๐ผ customer ๐๐ผ service ๐๐ผ EVER ๐๐ผ @TELUS #TelusTakesTheCake smh!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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m! (@ntrphl) reportedhow is it that telus internet is still down itโs been over 16 hours
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Joepac17 (@joepac17) reported@TELUS promised a bill credit. Its not applied. 3 calls later. Still no applied. Now I cant get through to solve this. Great service. Remind me why I shouldn't cancel and switch.
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Parmar_Jaininder (@JackMac47644341) reported@w3ndsHere @TELUS @TELUSsupport Yes , it is down for me in Surrey
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MIKE ๐ ๐ ด๐๐๐ ฐ๐ ฒ๐ ด ๐ฃ๐จ (@RealMikeVersace) reported@jodyvance @TELUS @TELUSsupport The most frustrating thing when dealing with customer service is th recording telling you to log in and use the app for your request. Trust me, if the request could be processed through the app/site - I WOULD. YOU THINK I WANT TO WAIT ON HOLD FOR AN HOUR TO SPEAK TO SOMEONE???
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Canadian Oil ๐ฎ๐ฑ (@oilcanadian4) reported@TELUS can go straight to hell. 20 years, an hour on hold, and still nothing. I hate them. Going to @PatriotMobile I would rather pay a bit more then a support @telus who offshores CANADIAN JOBS for PROFIT
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itsmeforsure(DB) (@yesitismeagainz) reported@PhooeysPhosters I love. We are rural and beats telus crap all to hell....
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Janice Chytra (@daisydexter4) reported@janmedo49 Pierre has no real world experience. None. The only real job heโs had was as a telephone customer service rep for Telus. Thatโs it! ๐ณ Heโs not qualified to run Canada. Period.
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Adam Adapted ๐จ๐ฆ (@AdamAdapted) reported@TELUSsupport Hi Telus, yes, as indicated on my reply I did eventually get the issue resolved. Most support employees were lovely to talk to, there was lots of passing my issue to other people, re-explaining the issue over many hours. All good
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Karen Howie (@karenhowie2008) reported@TELUS I keep getting emails from you, including bills, but Iโm not a customer and I canโt find any way of letting you know as I canโt log into your portal. Help!!
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chanduuuuu (@chanduuu_cs) reported@Pirat_Nation In March 2026, Crunchyroll confirmed a major data breach involving approximately 6.8 million users following a cyberattack on a third-party support provider, Telus Digital. The breach occurred when hackers used malware to hijack a support agent's Okta single sign-on account, giving them 24 hours of access to Crunchyrollโs internal systems, including Zendesk, Slack, and Google Workspace. Stolen data primarily consists of customer support ticket records, which include full names, usernames, email addresses, IP addresses, and general geographic locations. In April 2026, cybercriminals offered 2 million of these customer records for sale on a specialized forum, with a single buyer reportedly purchasing a bulk set of 1.2 million records. Security researchers have verified that 1.2 million unique email addresses from this sale are now appearing in data leak databases like Have I Been Pwned. The hackers reportedly demanded a $5 million ransom from Crunchyroll to prevent the release of 100GB of exfiltrated data, though the company has not officially confirmed paying it. Crunchyroll is currently facing class-action lawsuits alleging that the company failed to implement adequate security measures and was not transparent enough with users during the initial discovery. While Crunchyroll maintains that its core user database and full financial systems were not directly breached, the exposure of support ticket history means some users' partial payment info or private messages may be at risk.