Telus outages and service status in Toronto, Ontario

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map

Telus generated 3 outage signals in the last 24 hours around Toronto, including 3 direct reports.
The most common problems reported in this area mention Internet, Phone, and E-mail.
The most recent signal from this area was received Apr 28, 7:54 AM EDT.

Internet (43%)
Phone (36%)
E-mail (7%)
Total Blackout (7%)
Wi-fi (7%)

The latest reports from users having issues in Toronto come from postal codes M5A , M6B , M4J , M4G , M6J and M3M .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Toronto, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Toronto, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Toronto	Baseline
Apr 27, 5:40 PM EDT	0	0	0
Apr 27, 6:00 PM EDT	0	0	0
Apr 27, 6:20 PM EDT	0	0	0
Apr 27, 6:40 PM EDT	0	0	0
Apr 27, 7:00 PM EDT	0	0	0
Apr 27, 7:20 PM EDT	0	0	0
Apr 27, 7:40 PM EDT	0	0	0
Apr 27, 8:00 PM EDT	0	0	0
Apr 27, 8:20 PM EDT	0	0	0
Apr 27, 8:40 PM EDT	0	0	0
Apr 27, 9:00 PM EDT	0	0	0
Apr 27, 9:20 PM EDT	0	0	0
Apr 27, 9:40 PM EDT	0	0	0
Apr 27, 10:00 PM EDT	0	0	0
Apr 27, 10:20 PM EDT	0	0	0
Apr 27, 10:40 PM EDT	0	0	0
Apr 27, 11:00 PM EDT	0	0	0
Apr 27, 11:20 PM EDT	0	0	0
Apr 27, 11:40 PM EDT	0	0	0
Apr 28, 12:00 AM EDT	0	0	0
Apr 28, 12:20 AM EDT	0	0	0
Apr 28, 12:40 AM EDT	0	0	0
Apr 28, 1:00 AM EDT	0	0	0
Apr 28, 1:20 AM EDT	0	0	0
Apr 28, 1:40 AM EDT	0	0	0
Apr 28, 2:00 AM EDT	0	0	0
Apr 28, 2:20 AM EDT	0	0	0
Apr 28, 2:40 AM EDT	0	0	0
Apr 28, 3:00 AM EDT	0	0	0
Apr 28, 3:20 AM EDT	0	0	0
Apr 28, 3:40 AM EDT	0	0	0
Apr 28, 4:00 AM EDT	0	0	0
Apr 28, 4:20 AM EDT	0	0	0
Apr 28, 4:40 AM EDT	0	0	0
Apr 28, 5:00 AM EDT	0	0	0
Apr 28, 5:20 AM EDT	0	0	0
Apr 28, 5:40 AM EDT	0	0	0
Apr 28, 6:00 AM EDT	0	0	0
Apr 28, 6:20 AM EDT	0	0	0
Apr 28, 6:40 AM EDT	0	0	0
Apr 28, 7:00 AM EDT	0	0	0
Apr 28, 7:20 AM EDT	0	0	0
Apr 28, 7:40 AM EDT	0	0	0
Apr 28, 8:00 AM EDT	0	0	0
Apr 28, 8:20 AM EDT	0	0	0
Apr 28, 8:40 AM EDT	0	0	0
Apr 28, 9:00 AM EDT	0	0	0
Apr 28, 9:20 AM EDT	0	0	0
Apr 28, 9:40 AM EDT	0	0	0
Apr 28, 10:00 AM EDT	0	0	0
Apr 28, 10:20 AM EDT	0	0	0
Apr 28, 10:40 AM EDT	0	0	0
Apr 28, 11:00 AM EDT	0	0	0
Apr 28, 11:20 AM EDT	0	0	0
Apr 28, 11:40 AM EDT	0	0	0
Apr 28, 12:00 PM EDT	0	0	0
Apr 28, 12:20 PM EDT	0	0	0
Apr 28, 12:40 PM EDT	0	0	0
Apr 28, 1:00 PM EDT	0	0	0
Apr 28, 1:20 PM EDT	0	0	0
Apr 28, 1:40 PM EDT	0	0	0
Apr 28, 2:00 PM EDT	0	0	0
Apr 28, 2:20 PM EDT	0	0	0
Apr 28, 2:40 PM EDT	0	0	0
Apr 28, 3:00 PM EDT	0	0	0
Apr 28, 3:20 PM EDT	0	0	0
Apr 28, 3:40 PM EDT	0	0	0
Apr 28, 4:00 PM EDT	0	0	0
Apr 28, 4:20 PM EDT	0	0	0
Apr 28, 4:40 PM EDT	0	0	0
Apr 28, 5:00 PM EDT	0	0	0
Apr 28, 5:20 PM EDT	0	0	0
Apr 28, 5:40 PM EDT	0	0	0

April 28: Problems at Telus

Telus is having issues since 01:20 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Toronto, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Toronto county, Richmond Hill, Scarborough, and Purpleville.

City	Problem Type	Report Time
Toronto	Phone	10 hours ago
Toronto county	E-mail	12 hours ago
Toronto	Internet	13 hours ago
Richmond Hill	Phone	2 days ago
Toronto	Internet	6 days ago
Toronto	Phone	6 days ago

Nearby cities with recent reports

Toronto county

1 recent signals

12 hours ago

Richmond Hill

1 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Toronto, Ontario

Latest outage, problems and issue reports in Toronto and nearby locations:

Debbi Ragogna (@DebRagogna) reported 34 seconds ago from Toronto, Ontario
Hey @adtcanada @ADT curious to know why you have a 'Contact Us' form on your website? I used it over 2 weeks ago and yet no one has gotten back to me. I won't go into the other bad service I've had since @telus has taken over. #shame
Randall C Willis (@createdbyrcw) reported 8 minutes ago from Toronto, Ontario
Given how many people I know who cancelled their Bell service, their Rogers service or their Telus service, it is surprising that I know any of this
John N. Davis (@johnndavis) reported 11 minutes ago from Toronto, Ontario
20200213: James McLeod : Telus to launch 5G network with Huawei by the end of 2020
James Harbeck, still here (@sesquiotic) reported 11 minutes ago from Toronto, Ontario
Fun day. I find out that @chaptersindigo hasn’t delivered an e-gift card I paid for and they said they had sent, but just as I’m trying to contact customer service my @Bell home service abruptly craps out. (I’m using my Telus mobile phone to tweet.)
Ryan Baldwin (@bakerofbytes) reported 16 minutes ago from Toronto, Ontario
After updating to iOS 15.X my iPhone can barely use LTE. It takes several minutes to load a web page, if it loads at all. Im on iOS 15.1 on the @TELUS network. Anybody else experience this? It’s been like this for a week and no solution seems to work.
John N. Davis (@johnndavis) reported 17 minutes ago from Toronto, Ontario
20200605: National Post : As Ottawa dithers, Canada's major cellular providers shun Huawei ["Telus has not backed out of its February announcement that it would be incorporating Huawei tech into its 5G network likely because it would need to interface with its existing… network"
RedPepper 🔜@AC.🌻🐶💣 (@PepperMuzz) reported 18 minutes ago from Vaughan, Ontario
It’s pretty bad when a major corporation like @TELUS @TELUSsupport can’t do anything for a long term Customer since 2008 - bring out a plan much less expensive then my current one and tells me I have to buy out my current contract in order to switch. Great loyalty TELUS.
Dante Haversham (@Blooberboy) reported 20 minutes ago from Toronto, Ontario
I signed up for @TELUS a week ago. My first bill is due in 3 days already. I haven’t even received my SIM card yet and @TELUSsupport expects me to pay for 10 days of service. Is this a Scam or a service?
Nadia (@TheLifeOfNadia) reported 25 minutes ago from Toronto, Ontario
@ImransLegalMind @TELUS It’s working for me now. Was a 5 minute gap of no service and I spazzed. Haha
Debra Henry (@debbyhenry) reported 27 minutes ago from Toronto, Ontario
Disappointed with #Telus #CustomerService service. Was offered a great deal so I spent 30 minutes on the phone to only hear their sales office was incorrect about the deal.
Trevon (@TrevonKwarteng1) reported 36 minutes ago from Toronto, Ontario
nobody is there to telus like i dont have service
ShaziGoalie (@ShaziGoalie) reported 40 minutes ago from Toronto, Ontario
I even said no one will call me back. I have never seen such bad controls between departments or any accountability from @adtcanada. This is probably the worst service I have received for a simple request to fulfill my order. Will anyone NOW listen to my concern @TELUS
🖤Rachel Santos🖤 (@queensantos1984) reported 40 minutes ago from Toronto, Ontario
@TELUSsupport is there an issue because I can't receive texts from boyfriend who Is with Rogers. His best friend is with telus and they can text no problem. This is annoying.
Sam Kemp-Jackson (@samkj27) reported 41 minutes ago from Toronto, Ontario
@TELUSsupport @TELUS I’m not happy about my phone being suspended. I just spoke to someone via chat to reinstate and it’s not working. His name is Carlos. Please look into this ASAP and advise. #CustomerExperience
Peter Muscat (@Peter_Muscat) reported 45 minutes ago from Toronto, Ontario
Also seeing tweets from people as far away as #Winnipeg saying they have no #Telus service either. #Telusdown
Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported 45 minutes ago from Toronto, Ontario
Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.
Josh Millican (@Josh_NPH) reported 47 minutes ago from Toronto, Ontario
@markburm @TELUS @TELUSsupport yah seriously fix this up ASAP
Stephen Punwasi 📉🎄🎅🏼🐈 (@StephenPunwasi) reported 49 minutes ago from Toronto, Ontario
@DrMattHenschke @AvaEmr Any way to make them interoperable so your service can receive Telus’ offering without much overhead?
Susan (@glamourgirlca) reported 51 minutes ago from Vaughan, Ontario
Tongues companies will take advantage of their customers. Come on @TELUS treat your customers with a modicum of respect. Then they go to a paperless bill, without making their customers aware. Roll over the data, #Telus stop cheating your loyal customers!
ℙ𝕖𝕥𝕖𝕣 𝕊𝕙𝕦𝕣𝕞𝕒𝕟 (@shurmanator) reported 54 minutes ago from Toronto, Ontario
@georganneb @char_lawyer @Bell @Rogers @TELUS Georganne, nobody dislikes those guys more than me but the systems were not designed for this. Same for internet. It’s like a water pipe to service an apartment complex is a foot in diameter but not if everybody is always home and taking showers simultaneously. Get used to it.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

Vancitybobby (@vancitybobby) reported 8 minutes ago
@AmazingZoltan @VanceYung_73 Telus customer service has been extra terrible over the past few years...not much better than Rogers.
Alex Zoltan (@AmazingZoltan) reported 14 minutes ago
@polymictic Never had a problem with Telus once.
shut ******** up (@sofkngoodlois) reported 16 minutes ago
@ProvoGal01 @TELUS @TELUSsupport shut ******** up
K.J. (@KSJaswal97) reported 19 minutes ago
@ProvoGal01 @TELUS @TELUSsupport Happened to me too, was calling about my internet services and the person who picked up said he was from the Telus customer service in India I legit couldn’t believe that they have a department in India of all places. Why do they have people there managing Canadian accounts
Samantha 888 Alberta, Canada (@SamfromCanada8) reported 19 minutes ago
@ryangerritsen Telus is awful
Todd Olson (@toddolson1) reported 21 minutes ago
@HockeyCanada why can I watch every US high school game, every U18, junior, ECHL, AHL and some NHL games on @FloHockey or @victoryplustv including the Western Telus Cup regionals but you can’t seem to show the Telus Cup except on some poor website at $18 a game! #bebetter
Dreadnaught (@Dreadnaugh75872) reported 22 minutes ago
@ProvoGal01 @TELUS @TELUSsupport Switch out... Hey, I've got my phone bill down to $40/mo (no contract) at a company who answers the calls in Canada.
heiba9866 (@heiba986627073) reported 24 minutes ago
@askgrokretard @WestJet Imagine working for them how can I make this airline look good?, u guys complain often and if we don't figure out how to make u feel better WS will say "Telus is treating our customers bad" this is just one of all the issues WS has
averagecanadian (@avgcanadian842) reported 27 minutes ago
@DanMazierMP Telus was handed $300 million and they not only can't deliver a solution but are also cutting jobs. All while there's never been as many people to subscribe to their internet and mobile plans.
heiba9866 (@heiba986627073) reported 27 minutes ago
@GeorgeHampton25 @WestJet WJ wanted cheap customer service they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any exp in airlines at all