Telus Outage Report in Toronto, Ontario

Problems in the last 24 hours in Toronto, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Toronto, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Toronto, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Internet	17 hours ago
Toronto	Internet	6 days ago
Toronto	Internet	10 days ago
Toronto	Phone	11 days ago
Toronto	Internet	16 days ago
Toronto	Total Blackout	18 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Toronto, Ontario

Latest outage, problems and issue reports in Toronto and nearby locations:

• 
  Spooky Beca (@RebecaMacKinnon) reported 10 seconds ago from Toronto, Ontario

  @TTChelps @DemandAccess hey @TELUSsupport @TELUS please consider finally letting your customers access phone network coverage in the TTC tunnels, if an emergency were to happen i would want to be able to contact family and us not having that option is sad and disappointing 😬

• 
  KP ☀️ (@kierstynpare) reported 41 seconds ago from Toronto, Ontario

  Telus: any phone you want for $0 down Also Telus *in the fine print*: but don’t worry, we’ll find another way to screw you over

• 
  Kiran Varughese (@kiranjoyv) reported 5 minutes ago from Vaughan, Ontario

  @YRP @AMBERAlertONT You spend millions of taxpayer dollars to set up any system to help the community. Not burden it. Its also clear there was no coordination with @TELUS, @Bell, @Rogers, etc when developing the system since same message is delivered different number of times for different providers

• 
  Randall C Willis (@createdbyrcw) reported 9 minutes ago from Toronto, Ontario

  Given how many people I know who cancelled their Bell service, their Rogers service or their Telus service, it is surprising that I know any of this

• 
  Sam Kemp-Jackson (@samkj27) reported 13 minutes ago from Toronto, Ontario

  @TELUSsupport @TELUS I’m not happy about my phone being suspended. I just spoke to someone via chat to reinstate and it’s not working. His name is Carlos. Please look into this ASAP and advise. #CustomerExperience

• 
  Salti (@SamySalti) reported 17 minutes ago from Markham, Ontario

  Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.

• 
  Tania gupta (@taniagupta1307) reported 18 minutes ago from Toronto, Ontario

  @koodo @TELUS is fooling people with hidden charges that you are able to see only once you check your bill and find it to be $200 $190 and when you contact customer care, they will say we understand but won't be able to provide u with clarification #koodo #TELUS #worstconnection

• 
  YouMotorcycle (@YouMotorcycle) reported 25 minutes ago from Toronto, Ontario

  @darrylw71 Which is fair. But Koodo isn't a smaller company. It's owned by Telus and operates on Telus' network, so your reception would be no different on one versus the other.

• 
  🦝🦔 sash 🦔🦝 (@sasha_cresswell) reported 26 minutes ago from Vaughan, Ontario

  @pittk85 @Ptbo_Canada @TELUS According to the BOB FM Facebook, there’s an outage! 🥴

• 
  Jay Yoo (@tdotjay) reported 28 minutes ago from Toronto, Ontario

  @TELUSBusiness @TELUSsupport been a customer since 1999. I’m very disappointed that @Telus was not able to match an offer to keep me on.

• 
  Sophia Cybulski (@SophiaCybulski) reported 28 minutes ago from Toronto, Ontario

  @adams6110 Something is still going to you However once on twitter you tried to connect me to Rogers always tried to help me with this connectivity. So did Virgin and Telus

• 
  Tracy D (@tracylyn44) reported 30 minutes ago from Toronto, Ontario

  Hey @TELUSsupport you still are messaging the wrong person for account inquiries. Now you’re threatening to cut off the phone but when I log into my Telus it says the bill isn’t due until the 22nd. Wtf I don’t appreciate being threatened.

• 
  ♚ TrippWithMe 🇨🇦☯ (@TrillInToronto) reported 31 minutes ago from Toronto, Ontario

  @DanaAngeline @TELUS $160 damn you better start charging for people to watch your snaps bout 160 for what start charging them fans per text

• 
  ❤︎ 𝓂𝒶𝓇𝒶 𝓁𝒾𝓂𝒶 ❤︎ (@Mara__Raquel) reported 39 minutes ago from Toronto, Ontario

  Every time I call @TELUS @TELUSsupport I always get 150% customer service. Heather was amazing this morning, she couldn’t fix the problem right away but found a solution and called me back right away. I want to thank you TELUS for 20 years of great customer service

• 
  Olivia H. ☆ (@oliviahlho) reported 41 minutes ago from Centennial Park, Ontario

  Toronto Pearson Airport - not bad... Got that Bell Fibre going on, I approve ! Half the speed of the Telus one at YVR though

• 
  RedPepper 🔜@AC.🌻🐶💣 (@PepperMuzz) reported 48 minutes ago from Vaughan, Ontario

  It’s pretty bad when a major corporation like @TELUS @TELUSsupport can’t do anything for a long term Customer since 2008 - bring out a plan much less expensive then my current one and tells me I have to buy out my current contract in order to switch. Great loyalty TELUS.

• 
  Annette McKinnon (@anetto) reported 51 minutes ago from Toronto, Ontario

  @Colin_Hung @HillTimesHealth @dtapscott @TELUS According to the Supreme Court we own the data but not the record which complicates the issue. Disagree with drs who argue that since they own the EMR and they enter the data, they are free to sell it if they chose to. #ThinkDigitalHealth. #MyData

• 
  ⚪️⚫️ (@MonicaLauriola) reported 52 minutes ago from Toronto, Ontario

  @PepPostorino @GrazieTotti91 @TELUS I’m going to probably call back again tomorrow to do so. I wrote everything down and was just shocked at the offers

• 
  Kevin Edward Proulx (@kevineproulx) reported 52 minutes ago from Toronto, Ontario

  @FemiNelson1 @Bell I managed to get through around 8am but call-taker said his board went from nice quiet start of his shift with zero callers to almost five-thousand in pending in span of ten minutes. Sounds like Canada-wide Bell service outage. Glad my mobile phone is with Telus!

• 
  Dennis aka dLo (@sidetripca) reported 56 minutes ago from Toronto, Ontario

  @SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fringe Moistly Speaking Personkind (@mow_ri) reported 3 minutes ago

  Anyone else experience an hour of internet outage? Both my #telus phone and #bell fibre went down at around 212am. My phone service came back but not internet and lost all service again at 232am. What kind of “upgrades” do you think went on?

• 
  Alex (@AlexS1985V) reported 7 minutes ago

  @Vtradez @BullishBearz @FidoSolutions Go with bell u pay a bit more but none of the stupid stuff from them or Telus

• 
  rob s (@robs39586635) reported 8 minutes ago

  @UKRinCAN @Videotron Another great gesture by Videotron! Where is Telus and Bell? Come on you cheapskates!!These Ukr folks need help! 🇨🇦🇺🇦

• 
  Willow📚NEW check pinned📌 (@WillowsBotanics) reported 9 minutes ago

  @Cat_Louuu @Naomi_with_an_a I work for Telus so I know when any carriers are down or are having problems as those are competitors. They also don’t use the towers, that’s a misconception, it’s just the tower itself the hardware is on and we rent that. Has nothing to do with bell at all.

• 
  Antichef Vancity (@antichefvancity) reported 11 minutes ago

  @telusmobility @telus please can you have your team call me? I have a major CS problem after 7 calls that has been escalated to management team member named Jag with my mobilty account. No solutions or resolutions offered or insight. Please HELP!

• 
  Hammer (@hammer_247) reported 11 minutes ago

  Wow. Has anyone tried to get through to Telus for services or issues? What a garbage system. You’d think they would be a little more user friendly or want to help. Haha. Nope. @TELUSint #garbagegarbage

• 
  TELUS News (@TELUSNews) reported 18 minutes ago

  @TELUS In Q1, @TELUS’ total mobile and fixed customer growth of 148,000 represents their strongest first quarter on record, and reflects an increase of 5.8% of subscriber growth over the last 12 months.

• 
  Bry (@mincanada) reported 19 minutes ago

  @MonikaSocialYeg I know my Telus "high speed" internet is running like complete garbage

• 
  liam (@eby_liam) reported 22 minutes ago

  @oldschmitty telus is ******* **** i had the worst customer service experience with their reps like 10 years ago. been on virgin since then and it's okay

• 
  Brenda Slomka (she/her) (@brenda_slomka) reported 24 minutes ago

  all right. best mobile customer service in Canada right now. I was with @TELUS for years and had great experience. Had to change & they connected me to @koodo and it’s horrible to find any way to actually talk to someone. I want to feel like I’m not throwing my $ away. And go!