Telus Outage in Toronto, Ontario

@TELUSsupport @TELUS I am having issues with phone. My services aren’t disconnected. Can you help

Nah, this ain’t cool. My shit working like it’s a ******* LG Chocolate. Telus I’m bout to pull up.

@itransstatus We are still having issues and we are not a Telus subscriber. Please check your system again. Our submissions are returning “r, Please try later...”

@Colin_Hung @HillTimesHealth @dtapscott @TELUS According to the Supreme Court we own the data but not the record which complicates the issue. Disagree with drs who argue that since they own the EMR and they enter the data, they are free to sell it if they chose to. #ThinkDigitalHealth. #MyData

@pittk85 @Ptbo_Canada @TELUS According to the BOB FM Facebook, there’s an outage! 🥴

@FemiNelson1 @Bell I managed to get through around 8am but call-taker said his board went from nice quiet start of his shift with zero callers to almost five-thousand in pending in span of ten minutes. Sounds like Canada-wide Bell service outage. Glad my mobile phone is with Telus!

Hey @TELUSsupport you still are messaging the wrong person for account inquiries. Now you’re threatening to cut off the phone but when I log into my Telus it says the bill isn’t due until the 22nd. Wtf I don’t appreciate being threatened.

@adams6110 Something is still going to you However once on twitter you tried to connect me to Rogers always tried to help me with this connectivity. So did Virgin and Telus

@TTChelps @DemandAccess hey @TELUSsupport @TELUS please consider finally letting your customers access phone network coverage in the TTC tunnels, if an emergency were to happen i would want to be able to contact family and us not having that option is sad and disappointing 😬

@TELUSsupport @TELUS I’m not happy about my phone being suspended. I just spoke to someone via chat to reinstate and it’s not working. His name is Carlos. Please look into this ASAP and advise. #CustomerExperience

Telus: any phone you want for $0 down Also Telus *in the fine print*: but don’t worry, we’ll find another way to screw you over

Every time I call @TELUS @TELUSsupport I always get 150% customer service. Heather was amazing this morning, she couldn’t fix the problem right away but found a solution and called me back right away. I want to thank you TELUS for 20 years of great customer service

@darrylw71 Which is fair. But Koodo isn't a smaller company. It's owned by Telus and operates on Telus' network, so your reception would be no different on one versus the other.

Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.

Given how many people I know who cancelled their Bell service, their Rogers service or their Telus service, it is surprising that I know any of this

@TELUSBusiness @TELUSsupport been a customer since 1999. I’m very disappointed that @Telus was not able to match an offer to keep me on.

@YRP @AMBERAlertONT You spend millions of taxpayer dollars to set up any system to help the community. Not burden it. Its also clear there was no coordination with @TELUS, @Bell, @Rogers, etc when developing the system since same message is delivered different number of times for different providers

@SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.

It’s pretty bad when a major corporation like @TELUS @TELUSsupport can’t do anything for a long term Customer since 2008 - bring out a plan much less expensive then my current one and tells me I have to buy out my current contract in order to switch. Great loyalty TELUS.

Toronto Pearson Airport - not bad... Got that Bell Fibre going on, I approve ! Half the speed of the Telus one at YVR though

@koodo @TELUS is fooling people with hidden charges that you are able to see only once you check your bill and find it to be $200 $190 and when you contact customer care, they will say we understand but won't be able to provide u with clarification #koodo #TELUS #worstconnection

@DanaAngeline @TELUS $160 damn you better start charging for people to watch your snaps bout 160 for what start charging them fans per text

@PepPostorino @GrazieTotti91 @TELUS I’m going to probably call back again tomorrow to do so. I wrote everything down and was just shocked at the offers

I’ve been with @TELUS since 2011 and Virgin Mobile is prepared to offer me the same contraction for 2/3s of the price..... so much for customer service

@Skeeter00007 @Rogers @TELUS Greed never gives.

@chezz12 @SpotifyCanada @SpotifyCares Yup. I think falls into the same thing Shaw and TELUS do when they come out with promotions and you’re and existing customer

@TELUS thank you so much and I had no idea that I was a web client .. the same issue I have with Rogers

Unimpressed at the rate increase for my plan. Feels like I’m being gauged by @TELUS. I’ve been a client for over 20 years - time to switch. The gradual erosion of your customer service and increase in fees is too much to bear.

@AMV86941518 @FreedomMobile @TELUS You should switch...been with @freedomsupport for 7+ years and I am so happy. Was with the other 3 early on when moved from Chicago, kept my US cell at the same time cuz they were horrible. As soon as Freedom came to town, I switched!

Switched my cell phone service from #telus to #koodo at the end of December and yet I’m still getting #telus bills 2 months later. Not cool #telus not cool. You will be hearing from me shortly.

I spent my #snowday speaking with @TELUSsupport service reps. In December 2017 @TELUS and other major Cell companies matched the @FreedomMobile #10GB plans. 14 months pass they raise the fee $10. The price we pay for #Cellphone service in #Canada is ridiculous. @CRTCeng

nobody is there to telus like i dont have service

@PhilippeLagasse @smsaideman Family has both Bell & Rogers. Had Telus for work. In Gta, service similar. "unicorn" plans can be found by asking any/all for corporate/gov discounts. Biggest discounts for large employers like universities. Call 'em

@TELUS worst service

@giaebony_jolie Bell sucks I had Telus they were the best but now on freedom as not sure where I’m going to be in May dear!

Let's talk about @TELUS providing the worst customer service...reps who make you wait an hour plus on the phone for no valid reason

@TELUS my sons phone has been saying no service for over a month and I can’t get a Rep on the phone!!!!!😼

@camerongraham @Rogers Totally. I’ve been with @Rogers since 1990...have wireless phones, high speed Internet, cable, home phone. If I tell them I’m going to Bell or Telus, I get a deal, but only after waiting on hold for an hour, and transferring to Customer Retention. You can’t make this stuff up! 😂

@badbrad888 @TrafficLA_ @JustinTrudeau @Bell @Rogers @TELUS @FreedomMobile Chinese phones are a Trojan horse of viruses intended to take us down

@badbrad888 @TrafficLA_ @JustinTrudeau @Bell @Rogers @TELUS @FreedomMobile Chinese phones are a Trojan horse of viruses intended to take us down

@LangusD @koodo Well at 8:45 they don't even let you wait on hold due to high call volume. Haven't been able to get through all day. Callback never came either. I thought they were the better @TELUS. #guessnot

@TELUS @TELUSBusiness when are you going to support eSIM/ dual-SIM on the iPhone XS?

@Bell oh my you are brutal on how you treat loyal customers very very disappointed ... so much I’m thinking of going back to @Telus and they are not that nice either

@TELUSsupport there has to be some accountability to service clients that are under the telus brand. Telus is better than this. Disappointed

Nah **** telus bro my phone bill is ******* ridiculous every ******* month

@Rogers @TELUS @Bell Hi there. I'm with Fido right now but am looking to move because they do not support Apple watch. My plan with them is 10gB for $60. Do you have a similar plan that I could move to? I'd be interested in adding the watch option as well. Thanks

@EmylieRussell @koodo I’m getting the same problem but only if I call Rogers phones. I’m on Telus

@TicketmasterCA Yes I’m using telus LTE and used my Bell wifi at home. Both did not work. I’m not the only one on Twitter with this issue!

Device protection from @telus is a massive scam. Been paying for months for what was a purported extended warranty, and when push comes to shove they won't even help you. Don't bother.

@TELUS I was waiting on hold for 35 minutes to speak with someone, and 25 minutes this morning. You need a better system. This was not good customer service. #telus #waiting

@Ani1u7 @TorontoStar @TELUS @TELUS is awful in so many ways. Horrible service and plans. But more so their service.

@Danybilodeau500 @TELUS Too bad they treat there own employees like trash. 👎

Got a brand new iPhone today, switched everything to Bell because Telus was being a giant **** around. Now my Data isn’t working so possibly slight regret. Stay tuned.

Congratulations @TELUS for having the worst customer service in the entire world. 🥳

@TorontoStar We DO need more competition. We need companies willing to expand service in rural areas. Perhaps if American companies were allowed in we might get better service all around. I’ve had great service from @TELUS but prices are ridiculous. And every so often they raise them. $245/mo

@TELUSsupport Literally ever since you guys called us asking us to “upgrade” our internet to a “faster” one. We said no, and From that day on it’s been absolute garbage. I used to recommend Telus to everybody; however, our experience with you has been horrendous. I’ll never recommend you again

@HalifaxGuy22 I buy unlocked dual sim phones, so I can have service with two companies at the same time. I tried Koodo (Telus) and Eastlink and Bell/Virgin. The only towers owned are Bell and they have no coverage where their maps say they do. I map and GPS where you can find it, on clear day

Got to love @TELUS not only do their reps not show up AT ALL!!! They don’t even call to get a new appointment scheduled. But they do call with an automated phone survey. Oh and we are getting billed for a service that has not been set up yet.

@rrigetti Not sure where your at, but Telus sent us there smart hub to try out at farm, 100gb for 60 dollars and speeds are 25 upload and down load.. so farm two months in it work good,take it where ever we go as well, internet all threw provinces, we get faster speeds in town thou

As a long time customer and former employee, I'd like to know why @TELUS hasn't been able to broker a roaming agreement with @BAICommsToronto for subway service. This is essential coverage!