Telus Outage Report in Toronto, Ontario

Problems in the last 24 hours in Toronto, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Toronto, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (5%)

Live Outage Map Near Toronto, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Internet	2 days ago
Toronto	Internet	7 days ago
Toronto	Phone	7 days ago
Toronto	Internet	12 days ago
Toronto	Total Blackout	14 days ago
Toronto	Internet	14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Toronto, Ontario

Latest outage, problems and issue reports in Toronto and nearby locations:

• 
  Rishabh Sinha (@rishabh_snh) reported 4 minutes ago from Toronto, Ontario

  @TELUSsupport @TELUS I am having issues with phone. My services aren’t disconnected. Can you help

• 
  Tracy D (@tracylyn44) reported 7 minutes ago from Toronto, Ontario

  Hey @TELUSsupport you still are messaging the wrong person for account inquiries. Now you’re threatening to cut off the phone but when I log into my Telus it says the bill isn’t due until the 22nd. Wtf I don’t appreciate being threatened.

• 
  Jose Alaras (@jalaras) reported 7 minutes ago from Markham, Ontario

  @itransstatus We are still having issues and we are not a Telus subscriber. Please check your system again. Our submissions are returning “r, Please try later...”

• 
  🦝🦔 sash 🦔🦝 (@sasha_cresswell) reported 8 minutes ago from Vaughan, Ontario

  @pittk85 @Ptbo_Canada @TELUS According to the BOB FM Facebook, there’s an outage! 🥴

• 
  Sophia Cybulski (@SophiaCybulski) reported 8 minutes ago from Toronto, Ontario

  @adams6110 Something is still going to you However once on twitter you tried to connect me to Rogers always tried to help me with this connectivity. So did Virgin and Telus

• 
  KP ☀️ (@kierstynpare) reported 10 minutes ago from Toronto, Ontario

  Telus: any phone you want for $0 down Also Telus *in the fine print*: but don’t worry, we’ll find another way to screw you over

• 
  Annette McKinnon (@anetto) reported 15 minutes ago from Toronto, Ontario

  @Colin_Hung @HillTimesHealth @dtapscott @TELUS According to the Supreme Court we own the data but not the record which complicates the issue. Disagree with drs who argue that since they own the EMR and they enter the data, they are free to sell it if they chose to. #ThinkDigitalHealth. #MyData

• 
  Laura McGrath (@lauramcgrathh) reported 19 minutes ago from Toronto, Ontario

  @TELUS you are a joke. The worst customer service I’ve ever had in my life.... and that’s saying something.

• 
  Kevin Edward Proulx (@kevineproulx) reported 21 minutes ago from Toronto, Ontario

  @FemiNelson1 @Bell I managed to get through around 8am but call-taker said his board went from nice quiet start of his shift with zero callers to almost five-thousand in pending in span of ten minutes. Sounds like Canada-wide Bell service outage. Glad my mobile phone is with Telus!

• 
  Spooky Beca (@RebecaMacKinnon) reported 24 minutes ago from Toronto, Ontario

  @TTChelps @DemandAccess hey @TELUSsupport @TELUS please consider finally letting your customers access phone network coverage in the TTC tunnels, if an emergency were to happen i would want to be able to contact family and us not having that option is sad and disappointing 😬

• 
  ❤︎ 𝓂𝒶𝓇𝒶 𝓁𝒾𝓂𝒶 ❤︎ (@Mara__Raquel) reported 25 minutes ago from Toronto, Ontario

  Every time I call @TELUS @TELUSsupport I always get 150% customer service. Heather was amazing this morning, she couldn’t fix the problem right away but found a solution and called me back right away. I want to thank you TELUS for 20 years of great customer service

• 
  Sheldon Kerzner (@sheldonbk) reported 26 minutes ago from Toronto, Ontario

  @Ani1u7 @Rogers @Bell @TELUS I have a sharing plan that's grandfathered so extra lines are cheap. We never go over 10GB combined but I like the cushion. I always bought phones outright but not last time and now flagships are crazy$. Approx $100/mo w/add ons (voice to text vcmail, etc).

• 
  Randall C Willis (@createdbyrcw) reported 34 minutes ago from Toronto, Ontario

  Given how many people I know who cancelled their Bell service, their Rogers service or their Telus service, it is surprising that I know any of this

• 
  Debra Henry (@debbyhenry) reported 40 minutes ago from Toronto, Ontario

  Disappointed with #Telus #CustomerService service. Was offered a great deal so I spent 30 minutes on the phone to only hear their sales office was incorrect about the deal.

• 
  Tanvir64🇧🇩 (@tanvir_z64) reported 45 minutes ago from Toronto, Ontario

  @TELUSsupport I have also been on hold for over 35 min because customer service transferred me to another department is this how customer service is for TELUS

• 
  Salti (@SamySalti) reported 47 minutes ago from Markham, Ontario

  Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.

• 
  Sam Kemp-Jackson (@samkj27) reported 54 minutes ago from Toronto, Ontario

  @TELUSsupport @TELUS I’m not happy about my phone being suspended. I just spoke to someone via chat to reinstate and it’s not working. His name is Carlos. Please look into this ASAP and advise. #CustomerExperience

• 
  Demon Salvator 😈🤷🏾‍♂️ (@RjSabotaged_Me) reported 57 minutes ago from Toronto, Ontario

  Nah, this ain’t cool. My shit working like it’s a ******* LG Chocolate. Telus I’m bout to pull up.

• 
  - (@ugwumCee) reported 59 minutes ago from Toronto, Ontario

  Every time I get my phone bill, there's a little surprise. I'm tired bruh. Should've Kuku gone to Telus and not have to worry about this shit.

• 
  YouMotorcycle (@YouMotorcycle) reported 60 minutes ago from Toronto, Ontario

  @darrylw71 Which is fair. But Koodo isn't a smaller company. It's owned by Telus and operates on Telus' network, so your reception would be no different on one versus the other.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TOver (@OverallTylor) reported 3 minutes ago

  @TELUSsupport How about you DM me? Since again, I must reiterate, that's it's your guys screw up in the first place. But whatever, classic Telus customer support.

• 
  Damian (@DamiannnLong) reported 8 minutes ago

  @TELUSsupport I can long into Telus online but my mobile app says it’s wrong and that it will lock after 5 attempts. Any help?

• 
  AB Girl 🇨🇦🇨🇦🇺🇦🇺🇦 (@cathy_fillion) reported 10 minutes ago

  @KisBrink You would love to what? And sorry about Telus but we all have issues with vendors. Again, I don't get what your point is.

• 
  Steven (@faria_wong) reported 10 minutes ago

  Telus ADT app IS NOT WORKING. Telus is not providing any answers. Spent 3 hours on the phone and all I get is that they will look into it. Come on - THE APP IS NOT WORKING? What’s the issue and when will it be fixed. I am appalled at the poor service from Telus. I am frustrated.

• 
  Lex Harvey (@lexharvs) reported 11 minutes ago

  Cllr Ainslie asks why not emulate the model in Montreal? In 2013, Bell, Rogers, Telus and Quebec-based Videotron invested equally in a $50-million project to bring cell service to Montreal’s Metro.

• 
  atJamaica (@atjamaica) reported 13 minutes ago

  @VirginPlus got 50gb 50$ come back offer . A month later still trying to complete comeback process. Got promo code, got billed. Paid bill. Verified ID - email, phone,store. Called 3 support numbers. Returned SIM card. Use service= no. Staying with @TELUS =yes. Love simple.

• 
  TELUS (@TELUS) reported 14 minutes ago

  @jkparker Hi J. Karen, are you still experiencing issues with your TELUS home internet service?

• 
  TELUS Support (@TELUSsupport) reported 17 minutes ago

  @KittenBeeboo_ Hi Ren, are you still experiencing issues with your TELUS home internet service?

• 
  Manuel Prado (@CipraPrado) reported 17 minutes ago

  "Harry Potter and Robert Telus teamed up to fight against ISIS in Ukraine, while a rowerzysta named Bartka provided support."

• 
  Jacob New (@jkmnew) reported 21 minutes ago

  @nickbondi My family already pays for Telus, no point in buying another subscription. When SN Now doesn't work, I go over to Telus' Optik livestream and it's ok but farther behind.