Telus outages and service status in Toronto, Ontario

Problems in the last 24 hours in Toronto, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Toronto, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Toronto, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Wi-fi	23 hours ago
Toronto	Internet	3 days ago
Toronto	Internet	8 days ago
Toronto	Internet	13 days ago
Toronto	Phone	13 days ago
Toronto	Internet	18 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Toronto, Ontario

Latest outage, problems and issue reports in Toronto and nearby locations:

• 
  Debra Henry (@debbyhenry) reported 8 minutes ago from Toronto, Ontario

  Disappointed with #Telus #CustomerService service. Was offered a great deal so I spent 30 minutes on the phone to only hear their sales office was incorrect about the deal.

• 
  Laura McGrath (@lauramcgrathh) reported 12 minutes ago from Toronto, Ontario

  @TELUS you are a joke. The worst customer service I’ve ever had in my life.... and that’s saying something.

• 
  Lanrick Bennett Jr. (@myonlinelifenow) reported 14 minutes ago from Toronto, Ontario

  👇🏾#InThisTogether @RogersHelps @bell @TELUS Lets follow in @johnkrasinski and @ATT’s footsteps to support #HeathCareHeroes Adding @VancityReynolds because, well why not #COVID2019

• 
  Rishabh Sinha (@rishabh_snh) reported 16 minutes ago from Toronto, Ontario

  @TELUSsupport @TELUS I have been trying to upgrade my phone since 4 days. You automated prices shows 153+taxes for iPhone 11 Pro. I won’t pay that. There’s a technical issue with your chat box. I need a new phone in the next 3days. Help me out if you can.

• 
  Demon Salvator 😈🤷🏾‍♂️ (@RjSabotaged_Me) reported 19 minutes ago from Toronto, Ontario

  Nah, this ain’t cool. My shit working like it’s a ******* LG Chocolate. Telus I’m bout to pull up.

• 
  Rishabh Sinha (@rishabh_snh) reported 20 minutes ago from Toronto, Ontario

  @TELUSsupport @TELUS I am having issues with phone. My services aren’t disconnected. Can you help

• 
  Sheldon Kerzner (@sheldonbk) reported 26 minutes ago from Toronto, Ontario

  @Ani1u7 @Rogers @Bell @TELUS I have a sharing plan that's grandfathered so extra lines are cheap. We never go over 10GB combined but I like the cushion. I always bought phones outright but not last time and now flagships are crazy$. Approx $100/mo w/add ons (voice to text vcmail, etc).

• 
  🖤Rachel Santos🖤 (@queensantos1984) reported 29 minutes ago from Toronto, Ontario

  @TELUSsupport is there an issue because I can't receive texts from boyfriend who Is with Rogers. His best friend is with telus and they can text no problem. This is annoying.

• 
  George Sawision me. (master electrician) (@GSawision) reported 30 minutes ago from Toronto, Ontario

  @nspector4 Time to shut down Telus before it gets Canada shut!

• 
  Matthew Gamble (@mgamble) reported 33 minutes ago from Toronto, Ontario

  @AlexanderDKB @peternowak 💯 percent agree. Telus admitted as much in their testimony- the competition isn’t in the RAN, it’s in the core. The network core and the functionality it provides is where an MVNO thrives or dies.

• 
  Matthew (@jmwensley) reported 36 minutes ago from Toronto, Ontario

  Everyone needs to understand what a terrible decision this is @TELUS is putting profit ahead of national security. I hope customers leave. @jkenney

• 
  John N. Davis (@johnndavis) reported 43 minutes ago from Toronto, Ontario

  20200213: James McLeod : Telus to launch 5G network with Huawei by the end of 2020

• 
  Sheldon Kerzner (@sheldonbk) reported 45 minutes ago from Toronto, Ontario

  @Ani1u7 @TELUSsupport For sure Telus is wrong.. Turning off Wi-Fi turns the feature off because it's something that has to be supported by the cellular network. I don't know what OS he was running. He's our IT consultant so he may be on a beta or something

• 
  Mayssia (May) Elajami - Toronto Lawyer (@Mayssia) reported 46 minutes ago from Toronto, Ontario

  2/2 even though it was $0.00 that is what companies like Bell & TELUS etc usually charge on the credit card at first to see if it is valid always check everything daily through online banking - it is good I caught it - but sucks now b/c I have to change all my automatic payments

• 
  Susan (@glamourgirlca) reported 47 minutes ago from Vaughan, Ontario

  Tongues companies will take advantage of their customers. Come on @TELUS treat your customers with a modicum of respect. Then they go to a paperless bill, without making their customers aware. Roll over the data, #Telus stop cheating your loyal customers!

• 
  Rich Gomes (@BoomDiggyBang) reported 50 minutes ago from Toronto, Ontario

  @TELUS 2007-2019 "No problem we can certainly collapse any calls or texts to the US you made a few hours prior to entering the US and adding the $7 package. 2020 "Hi Rich! Why don't you go kill yourself! Up yours!!" #telusyouvechanged

• 
  ShaziGoalie (@ShaziGoalie) reported 50 minutes ago from Toronto, Ontario

  I even said no one will call me back. I have never seen such bad controls between departments or any accountability from @adtcanada. This is probably the worst service I have received for a simple request to fulfill my order. Will anyone NOW listen to my concern @TELUS

• 
  - (@ugwumCee) reported 51 minutes ago from Toronto, Ontario

  Every time I get my phone bill, there's a little surprise. I'm tired bruh. Should've Kuku gone to Telus and not have to worry about this shit.

• 
  Tanvir64🇧🇩 (@tanvir_z64) reported 53 minutes ago from Toronto, Ontario

  @TELUSsupport I have also been on hold for over 35 min because customer service transferred me to another department is this how customer service is for TELUS

• 
  ℙ𝕖𝕥𝕖𝕣 𝕊𝕙𝕦𝕣𝕞𝕒𝕟 (@shurmanator) reported 60 minutes ago from Toronto, Ontario

  @georganneb @char_lawyer @Bell @Rogers @TELUS Georganne, nobody dislikes those guys more than me but the systems were not designed for this. Same for internet. It’s like a water pipe to service an apartment complex is a foot in diameter but not if everybody is always home and taking showers simultaneously. Get used to it.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Zeegers (@ZeegersTV) reported 4 minutes ago

  @TELUS Too bad you didn't service in the area. Hope you have upgrades for fibre coming soon. Clearly, Shaw Cable, soon to be Rogers Cable don't really care about their customers.

• 
  Miss K ❤️🇨🇦❤️ 💉💉💉 (@Kim26664026) reported 9 minutes ago

  We are finally having a @TELUS tech come to the house to figure out why our service is so ******. They say it’s a faulty connection. I hope so. I had high hopes for switching from Shaw. Looking forward to watching tv without the pausing, digitizing, etc.

• 
  Yoted (@YoteedYo) reported 10 minutes ago

  @TELUS **** YOU ******* PIECE OF **** DOGSHIT TRASH COMPANY ALL I WANT TO DO IS WATCH THE EMOJI MOVIE BUT THIS CONNECTION IS SO ******* HORSESHIT WHY GOD

• 
  Janos Sitar (@Sitarj) reported 11 minutes ago

  The most garbage home networking product I ever made the mistake of letting into my home is the @TELUS mesh extenders. How ******** are you going into medicine?

• 
  Justin (@justinbridges28) reported 16 minutes ago

  @Mulder578 Telus Sucks

• 
  Jamie Kozak (@kozakjamie) reported 18 minutes ago

  @rdumont99 Not disagreeing with that (but that’s true for any investment for her be it Telus etc), just the portrayal that employees of the winery are hers, they answer to her, etc. The winery has been dragged through mud because of her garbage.

• 
  alexandra | 54 ihtdtt 🟥 (@alexandra_ceuti) reported 20 minutes ago

  @TELUSsupport Telus is down on Vancouver Island!!! Please help

• 
  J.Hirtle (@JKHirtle) reported 21 minutes ago

  I've never seen a company as disinterested at my switching to them for a service as #Bell. 0 ***** given. Also @telus, why do I need a credit check to bring my 📱 over to you and give you my money? 🙄

• 
  Zeegers (@ZeegersTV) reported 21 minutes ago

  @TELUS Too bad you didn't service in the area. Hope you have upgrades for fibre coming soon. Clearly, Shaw Cable, soon to be Rogers Cable don't really care about their customers.

• 
  OF-2 Vancouver 3X 🇺🇦 (@2_vancouver) reported 22 minutes ago

  @JeffTimmins3 better not use the #Telus wi-fi service as it is not a stable and reliable service. as aTelus customer i have to end up with ShawGo as it is always reliable.