Telus Outage Report in Toronto, Ontario
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Toronto come from postal codes M5A, M5J, M4S, M6P, M3M, M5V and M9N.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Toronto, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Toronto and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (47%)
-
Phone (28%)
-
Wi-fi (9%)
-
TV (7%)
-
E-mail (5%)
-
Total Blackout (4%)
Live Outage Map Near Toronto, Ontario
The most recent Telus outage reports came from the following cities: Toronto and North York.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Toronto, Ontario
Latest outage, problems and issue reports in Toronto and nearby locations:
-
Kiran Varughese
(@kiranjoyv) reported
from
Vaughan, Ontario
@YRP @AMBERAlertONT You spend millions of taxpayer dollars to set up any system to help the community. Not burden it. Its also clear there was no coordination with @TELUS, @Bell, @Rogers, etc when developing the system since same message is delivered different number of times for different providers
-
Jamie Fox
(@ACJamieFox) reported
from
Toronto, Ontario
@Skeeter00007 @Rogers @TELUS Greed never gives.
-
Alexa Smith
(@prettyapathetic) reported
from
Toronto, Ontario
Switched my cell phone service from #telus to #koodo at the end of December and yet I’m still getting #telus bills 2 months later. Not cool #telus not cool. You will be hearing from me shortly.
-
Salti
(@SamySalti) reported
from
Markham, Ontario
Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.
-
Dennis aka dLo
(@sidetripca) reported
from
Toronto, Ontario
@SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.
-
Tania gupta
(@taniagupta1307) reported
from
Toronto, Ontario
@koodo @TELUS is fooling people with hidden charges that you are able to see only once you check your bill and find it to be $200 $190 and when you contact customer care, they will say we understand but won't be able to provide u with clarification #koodo #TELUS #worstconnection
-
⚪️⚫️
(@MonicaLauriola) reported
from
Toronto, Ontario
@PepPostorino @GrazieTotti91 @TELUS I’m going to probably call back again tomorrow to do so. I wrote everything down and was just shocked at the offers
-
⚪️⚫️
(@MonicaLauriola) reported
from
Toronto, Ontario
I’ve been with @TELUS since 2011 and Virgin Mobile is prepared to offer me the same contraction for 2/3s of the price..... so much for customer service
-
Jay Yoo
(@tdotjay) reported
from
Toronto, Ontario
@TELUSBusiness @TELUSsupport been a customer since 1999. I’m very disappointed that @Telus was not able to match an offer to keep me on.
-
Simone RC 🇺🇸🇨🇦💜
(@Simone_RC67) reported
from
Toronto, Ontario
@AMV86941518 @FreedomMobile @TELUS You should switch...been with @freedomsupport for 7+ years and I am so happy. Was with the other 3 early on when moved from Chicago, kept my US cell at the same time cuz they were horrible. As soon as Freedom came to town, I switched!
-
❤︎ 𝓂𝒶𝓇𝒶 𝓁𝒾𝓂𝒶 ❤︎
(@Mara__Raquel) reported
from
Toronto, Ontario
Every time I call @TELUS @TELUSsupport I always get 150% customer service. Heather was amazing this morning, she couldn’t fix the problem right away but found a solution and called me back right away. I want to thank you TELUS for 20 years of great customer service
-
♚ TrippWithMe 🇨🇦☯
(@TrillInToronto) reported
from
Toronto, Ontario
@DanaAngeline @TELUS $160 damn you better start charging for people to watch your snaps bout 160 for what start charging them fans per text
-
Sophia Cybulski
(@SophiaCybulski) reported
from
Toronto, Ontario
@TELUS thank you so much and I had no idea that I was a web client .. the same issue I have with Rogers
-
Willem de Ruijter
(@Willem_Michael) reported
from
Toronto, Ontario
I spent my #snowday speaking with @TELUSsupport service reps. In December 2017 @TELUS and other major Cell companies matched the @FreedomMobile #10GB plans. 14 months pass they raise the fee $10. The price we pay for #Cellphone service in #Canada is ridiculous. @CRTCeng
-
RedPepper 🔜@AC.🌻🐶💣
(@PepperMuzz) reported
from
Vaughan, Ontario
It’s pretty bad when a major corporation like @TELUS @TELUSsupport can’t do anything for a long term Customer since 2008 - bring out a plan much less expensive then my current one and tells me I have to buy out my current contract in order to switch. Great loyalty TELUS.
-
Randall C Willis
(@createdbyrcw) reported
from
Toronto, Ontario
Given how many people I know who cancelled their Bell service, their Rogers service or their Telus service, it is surprising that I know any of this
-
YouMotorcycle
(@YouMotorcycle) reported
from
Toronto, Ontario
@darrylw71 Which is fair. But Koodo isn't a smaller company. It's owned by Telus and operates on Telus' network, so your reception would be no different on one versus the other.
-
Shaun Guthrie 🇨🇦
(@LordGuthrie) reported
from
Toronto, Ontario
@chezz12 @SpotifyCanada @SpotifyCares Yup. I think falls into the same thing Shaw and TELUS do when they come out with promotions and you’re and existing customer
-
David Shory
(@dshory) reported
from
Toronto, Ontario
Unimpressed at the rate increase for my plan. Feels like I’m being gauged by @TELUS. I’ve been a client for over 20 years - time to switch. The gradual erosion of your customer service and increase in fees is too much to bear.
-
Olivia H. ☆
(@oliviahlho) reported
from
Centennial Park, Ontario
Toronto Pearson Airport - not bad... Got that Bell Fibre going on, I approve ! Half the speed of the Telus one at YVR though
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Amanda Robinson
(@tolmarketing11) reported
@TELUSsupport WTF Telus!! You have another account with some stranger using my drivers lose ve number!?!? How did that happen? And now I have to prove it’s my license number and not theirs??? What kind of security is that? #crapcompany #worstcustomerservice
-
Regulus Coeur
(@CoeurRegulus) reported
@EpochTimesChina @Xiaomi Does Canada's TELUS use Xiaomi in its network? It had Huawei, unknown to its customers.
-
Commissioner Miner
(@fanCRTCProfling) reported
Any lawyers out there? I want to have access to a judge to sway/push some stuff off. I want the judge to issue me a letter w/o anyone knowing. Can it be done? I ask because this is what just happened w/ the Telus credit card file & the secret #CRTC letter/comms to only Telus. TY
-
Coby
(@CrankyBastid) reported
No surprise to anyone but: Telus sucks. Like reeeeeaaally sucks.
-
Jo Lawrence
(@JoLawrence19) reported
A senior in my family got a suspicious e-mail they originally thought was from Koodo. Concerned that info had been compromised, tried to get help online and in store. No help was given! So disappointed. (Posting on Twitter as can’t find an actual person to talk to!) #koodo #telus
-
compulsive observer🤡
(@ChloeLum) reported
Sketchiest customer service ever. So I ordered a new phone 9 days ago, paid for it, got the bill but still no sing of the phone! I call @TELUS customer service, wait over an hour on hold, am told my order got canceled due to a glitch &I will be refunded but I have to reorder.
-
Roger Bakes
(@roger_bakes) reported
I am a #Telus client who pays a monthly charge for long distance calls from Alberta to England. But when the service was not working the long distance operator was of no use. When my family member died without my reaching her, they offered no apology and showed no concern.
-
Jake
(@JacobKelly56) reported
@nmehrotra @wingkarli @jayfbabby Fido is by far the least bang for your buck carrier service. I'm honestly shocked they are still in business. Also owned by telus.
-
Synthetic Animals
(@moodyangela) reported
My internet constantly cuts out again I have to use phone data because Telus sucks so much Even my family have the same issues with Telus, different houses in different cities And we have the fastest internet My landlords have a desktop they rarely use, and Telus cable TV
-
Kawartha 411
(@Kawartha411) reported
Got an email from @TELUS weeks ago saying I had to get a new phone or buy mine out. I decided to get a new phone and was supposed to get credit for returning the old one. Turns out my last phone I traded TWO YEARS AGO was never shut off & is still logged in somewhere in my name