Telus Outage Report in Toronto, Ontario

Problems in the last 24 hours in Toronto, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Toronto, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Toronto, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Internet	2 days ago
Toronto	Internet	7 days ago
Toronto	Internet	12 days ago
Toronto	Phone	12 days ago
Toronto	Internet	17 days ago
Toronto	Total Blackout	19 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Toronto, Ontario

Latest outage, problems and issue reports in Toronto and nearby locations:

• 
  Stephen Punwasi 📉🎄🎅🏼🐈 (@StephenPunwasi) reported 36 seconds ago from Toronto, Ontario

  @DrMattHenschke @AvaEmr Any way to make them interoperable so your service can receive Telus’ offering without much overhead?

• 
  WTIRealist (@WTIBull) reported 7 minutes ago from Toronto, Ontario

  @Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.

• 
  Kelly Harris (@KellyPMHarris) reported 11 minutes ago from Toronto, Ontario

  Why is @TELUSsupport @TELUS the most godawful company in the world to deal with?!?!?! … they could learn customer service from @AirCanada

• 
  Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported 18 minutes ago from Toronto, Ontario

  Just spoke with my bank. Seems like a lot of people have already reported similar issues. I am wondering how many people are impacted and how much extra money @TELUS took without authorization. Submitted a dispute with my bank.

• 
  Todger Strunk (@WaxEBuildup) reported 20 minutes ago from Toronto, Ontario

  ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?

• 
  Dan Levy (@TheDanLevy) reported 25 minutes ago from Toronto, Ontario

  @The_IT_Nerd I don’t see why it would be so difficult. Maybe I need to research eSIMs tho but to my understanding it’s basically the same process as what Bell & Telus had with their CDMA network phones back in the day. It has a serial number (not just IMEI) you register with network

• 
  Jim "The Canadian Patriot" (@jim_thepatriot) reported 27 minutes ago from Toronto, Ontario

  Is data safe with Big Tech Consulting firms owned by Indian Moguls or Canadian Companies outsourcing their Tech support in India like Telus and Bell? This is a national security problem. #cybersecurity

• 
  Elise Davis (she/her) 🇨🇦 (@Elise_ekd) reported 27 minutes ago from Toronto, Ontario

  @Noellenarwhal @fordnation @SylviaJonesMPP Tonight I contacted Telus private telemedicine. I’ve been a member since they started. 7+ years ago. There was a 2 to 3 hour wait. Normal wait time has never been more than 30 minutes. This is the goal, for private healthcare to proliferate.

• 
  James Harbeck, still here (@sesquiotic) reported 27 minutes ago from Toronto, Ontario

  Fun day. I find out that @chaptersindigo hasn’t delivered an e-gift card I paid for and they said they had sent, but just as I’m trying to contact customer service my @Bell home service abruptly craps out. (I’m using my Telus mobile phone to tweet.)

• 
  Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported 28 minutes ago from Toronto, Ontario

  Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.

• 
  Modern Pundit (@sen127) reported 29 minutes ago from Toronto, Ontario

  If you want to have the worse telecom experience go with @Rogers. They have all this network outages and connection issues and still if you keep it they don’t appreciate the business. Customer service/sales are rude. Better cancel instead of calling them. Go with @Bell or @TELUS

• 
  WellWithMelo (@wellwithmelo) reported 30 minutes ago from Toronto, Ontario

  @TELUSsupport please explain how it takes 2 weeks to email a return label for a return that should’ve happened over a month ago? No responses via email. 2 hours on customer service and no refund issued. @CRTCeng can you help here? I think I’ve been scammed by #telus

• 
  Joe Pizzoferrato (@JoePizzoferrato) reported 30 minutes ago from Toronto, Ontario

  @TELUS I placed an online order for a small business mobility plan 5 days ago and I am now trying to get status(via web and phone chat) and it is so frustrating as agents keep transferring me to different departments. Even though I have a confirmation of my order no one can help!

• 
  Vanessa 🇺🇦 (@shapsy01) reported 33 minutes ago from Toronto, Ontario

  Looks like it’s time to move on from @TELUS their customer service is way below par my goodness

• 
  Todger Strunk (@WaxEBuildup) reported 36 minutes ago from Toronto, Ontario

  We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless

• 
  Nadia (@TheLifeOfNadia) reported 40 minutes ago from Toronto, Ontario

  @ImransLegalMind @TELUS It’s working for me now. Was a 5 minute gap of no service and I spazzed. Haha

• 
  HotPeppa (@Hunnie2B) reported 50 minutes ago from Toronto, Ontario

  Explain to me how does a PHONE COMPANY get their wires crossed for days now and still cannot resolve their problem. Press 5 for CS only to be told sorry you've reached Credit Operations. @TELUS I'm coming back!!!

• 
  Sarkis 🇦🇲•🇨🇦 (@sarkisTO) reported 55 minutes ago from Toronto, Ontario

  My service with @TELUS has gotten so bad that I can’t even contact @TELUSsupport to let them know because my phone line keeps dropping. No I don’t live in Pickle Lake, I live in Toronto…

• 
  Sarkis 🇦🇲•🇨🇦 (@sarkisTO) reported 57 minutes ago from Toronto, Ontario

  UPDATE: @TELUS’s, @TELUSsupport page is just as bad as their phone service — not a single ‘connection’

• 
  Jim "The Canadian Patriot" (@jim_thepatriot) reported 59 minutes ago from Toronto, Ontario

  @1stJohnDagenais @BrianeveraertP1 Telecommunications services like Bell and Telus. Bank like TD outsourcing IT support is problematic for protecting Personal Information and electronic Data

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris (@patsnation0917) reported 1 minute ago

  @CJW_101 This happens to me everyday. Sometimes up to 8 or 9 times at its worst. I called telus and they "fixed" it on there end. I was on the phone for 3 hrs with them. 2 and a half were on hold mind you. Guy sent me an email and said if it happens again to email him directly. Same ****.

• 
  Dumb But Hot (@2fast2funerals) reported 3 minutes ago

  @StayGoulden Rogers is awful. Impossible customer service, and the service is mediocre for the prices you pay. I worked for bell... they’ll **** you. Go with Telus

• 
  jessalott (@Lott828) reported 3 minutes ago

  @virginmobilecan charging an extra $20 on my bill for going over my data by .14.........can’t wait to cancel and go to Telus where they don’t over charge you....

• 
  Kelvin K (@SmackdownHoteI) reported 4 minutes ago

  @Nanal0l I guess it also depends on the provider. If we're talking reputable one's like Telus, Fido, Shaw etc. then that's at not as concerning than if it were from as less popular provider. I would try to call again another day to see if the customer support says they still need a sin

• 
  Nicole Nadin (@nicolenadin1) reported 6 minutes ago

  @AndreaKBrooks @UberEats @TELUS Wait until your kid steals your phone and starts putting games on it. You'll never see it again.

• 
  Matthew (@Recurse_) reported 6 minutes ago

  @TELUS @TELUSsupport Oh look, a scheduled call back from Telus which goes to.... a ringing line that never gets answered. It disconnected after 40ish rings. I pay money for this?

• 
  FlamingPaw (@FlamingPaw) reported 7 minutes ago

  @WolfInCorgnito @Sir_Boops The problem here, is I'm in a connected townhouse complex. So Telus has to work with the building management company to get things approved, and all the paperwork.

• 
  Diamond Dog 'Midnight Velocity' Organa (@afterexposure) reported 8 minutes ago

  @MattGrierMusic @jkenney And TELUS got to charge subscribers for the sports package, right? That's how gov'ts help corp donors take money from us.

• 
  justin (@complianthawk) reported 11 minutes ago

  @TELUS Don't trust this company coming from a first nation person they will **** you over like they are doing to me right now!

• 
  Simp Bizkit (@StayGoulden) reported 12 minutes ago

  Someone help me out, Rogers, bell or Telus?