Telus outages and service status in Toronto, Ontario
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 1 outage signal in the last 24 hours around Toronto, including 1 direct report.
- The most common problems reported in this area mention Phone, Internet, and E-mail.
- The most recent signal from this area was received May 24, 10:50 AM EDT.
- Phone (63%)
- Internet (25%)
- E-mail (13%)
The latest reports from users having issues in Toronto come from postal codes M5A , M4J and M6B .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Toronto, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Toronto, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 24: Problems at Telus
Telus is having issues since 10:00 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Toronto, Ontario
The most recent Telus outage reports came from the following cities: Toronto, Toronto county, Richmond Hill, and Scarborough.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Phone | 1 hour ago |
|
Toronto county
|
Phone | 3 days ago |
|
Toronto county
|
Internet | 5 days ago |
|
Toronto county
|
Phone | 20 days ago |
|
Toronto
|
Phone | 26 days ago |
|
Toronto county
|
26 days ago |
Nearby cities with recent reports
2 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Toronto, Ontario
Latest outage, problems and issue reports in Toronto and nearby locations:
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Todger Strunk (@WaxEBuildup) reported from Toronto, OntarioZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?
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Farrukh Lalani (@fslalani) reported from Toronto, Ontario@TELUSsupport you did not provide ADT service, left us vulnerable, now we call to cancel you tell us breach of contract? I say you breached it. Cancel our account now! #telus #adt #Security
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Sharlene🌱🍄🌷🌻 (@sfergs_) reported from Vaughan, OntarioYou know what’s annoying? The Telus IVR system. Like as soon as I hear I start yelling “REPRESENTATIVE!!!” Like I don’t wanna ****** talk to this stupid *** robot😭
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Rich Gomes (@BoomDiggyBang) reported from Toronto, Ontario@TELUS 2007-2019 "No problem we can certainly collapse any calls or texts to the US you made a few hours prior to entering the US and adding the $7 package. 2020 "Hi Rich! Why don't you go kill yourself! Up yours!!" #telusyouvechanged
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YouMotorcycle (@YouMotorcycle) reported from Toronto, Ontario@darrylw71 Which is fair. But Koodo isn't a smaller company. It's owned by Telus and operates on Telus' network, so your reception would be no different on one versus the other.
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Starbucks Bae (@Miss_Angel_Baby) reported from Toronto, OntarioNot @TELUS Refusing To Help Me With An Upgrade On My Plan...
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RedPepper 🔜@AC.🌻🐶💣 (@PepperMuzz) reported from Vaughan, OntarioIt’s pretty bad when a major corporation like @TELUS @TELUSsupport can’t do anything for a long term Customer since 2008 - bring out a plan much less expensive then my current one and tells me I have to buy out my current contract in order to switch. Great loyalty TELUS.
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Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported from Toronto, OntarioJust spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.
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Ed 🍃 (@fuckdemmkids) reported from Toronto, OntarioPSA: Stupid Telus employee messed up my number port so my personal number is out of order until noon tomorrow
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DjMalik (@DjMalik8013) reported from Toronto, Ontario@TELUS @TELUSsupport why is there no service in Toronto ON? Outages are unacceptable considering the premium you charge for your services.
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⚪️⚫️ (@MonicaLauriola) reported from Toronto, OntarioI’ve been with @TELUS since 2011 and Virgin Mobile is prepared to offer me the same contraction for 2/3s of the price..... so much for customer service
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Tracy D (@tracylyn44) reported from Toronto, OntarioHey @TELUSsupport you still are messaging the wrong person for account inquiries. Now you’re threatening to cut off the phone but when I log into my Telus it says the bill isn’t due until the 22nd. Wtf I don’t appreciate being threatened.
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Vipin (@Vipin39027196) reported from Toronto, Ontario@SamsungCanada @TELUS All lie about phone as i experiensed worst service, all customer representative officer lied that they send new charger within 15 business days. But its been more than a month and no update on status, still saying same while calling back.
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Shaun Guthrie 🇨🇦 (@LordGuthrie) reported from Toronto, Ontario@chezz12 @SpotifyCanada @SpotifyCares Yup. I think falls into the same thing Shaw and TELUS do when they come out with promotions and you’re and existing customer
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Nadia (@TheLifeOfNadia) reported from Toronto, Ontario@ImransLegalMind @TELUS It’s working for me now. Was a 5 minute gap of no service and I spazzed. Haha
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Debra Henry (@debbyhenry) reported from Toronto, OntarioDisappointed with #Telus #CustomerService service. Was offered a great deal so I spent 30 minutes on the phone to only hear their sales office was incorrect about the deal.
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Dante Haversham (@Blooberboy) reported from Toronto, Ontario@TELUS I signed up for @TELUS a week ago. My first bill is due in 3 days already. I haven’t even received my SIM card yet and @TELUSsupport expects me to pay for 10 days of service. Is this a Scam or a service?
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Sarkis 🇦🇲•🇨🇦 (@sarkisTO) reported from Toronto, OntarioUPDATE: @TELUS’s, @TELUSsupport page is just as bad as their phone service — not a single ‘connection’
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Salti (@SamySalti) reported from Markham, OntarioDear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.
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Sam Kemp-Jackson (@samkj27) reported from Toronto, Ontario@TELUSsupport @TELUS I’m not happy about my phone being suspended. I just spoke to someone via chat to reinstate and it’s not working. His name is Carlos. Please look into this ASAP and advise. #CustomerExperience
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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H.E. Pennypacker (@pennypacker_h) reported@stock_guy1 @TELUS Evergreen statement about customer service in any large Canadian company.
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bliss (블리스)⁷ ⟭⟬E ARE B⟬⟭CK 아리랑 ⊙⊝⊜ (@blissblar) reported@BTSypher7 @TELUS You should be able to use wifi while in airplane mode. Airplane mode just prevents connecting to the cellular network.
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Charlie Kirk Douglas (@MS_Encarta95) reportedI got 100GB 5G+ unlimited talk/text within US/Canada/Mexico for $55 through my work plan on Telus I thought I was getting a deal damn
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Gordon Adams (@GordAdams4) reported@jodyvance @TELUS I have had Shaw for the last twenty years and no problems
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Thundercat 🇨🇦🇷🇺 (@Thundercattttt0) reported@TruthFringe @BlueJays Call and threaten to cancel, Bell will give it to you for $80 locked in for 2 years. I left Bell for Telus @ $69 for 1.5GB. When I called to cancel Bell offered me $80 for 2 years locked in (Telus is 5 years). Problem with bell was, every year they add $5 increase ever year like clockwork.
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BCSusan (@NorthshoreSue) reported@jodyvance @TELUS I hear ya. I have to reboot at least once a day (Telus) and it goes down at the most inconvenient times, like in the middle of zoom meetings.
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Barca (@biubiu12) reported@MelissaLMRogers @TELUSsupport And let’s add home internet and cable… i pay $85 for home internet with Telus…. My 2 years is almost done. Currently I think I have 250 something. They offer me about $90 a month and upgrade to 1Tb which I don’t need at all. However,Rogers doesn’t service my area, so I am stuck
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CanIrishCanuck 🇨🇦 🍁 (@CanIrishGal) reported@MelissaLMRogers @TELUSsupport I've been taken to collections over Telus. They are by far the worst of the worst.
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narcissist_survivor® (@NSurvivor) reported@jodyvance @TELUS Telus sucks.
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Rob Charron (@Uzarre) reported@jodyvance @KevinMcCurdy @TELUS So you are hardwired and they have boost adapters on the main line? If this is an Apt building i bet there is cross line issues and a faulty signal booster somewhere in line. I almost guarantee it, especially if its not Fibre all the way to your modem