Telus Outage Report in Toronto, Ontario
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The latest reports from users having issues in Toronto come from postal codes M5A, M4V, M4K, M6H, M6B and M4G.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Toronto, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Toronto and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (58%)
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Phone (17%)
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Wi-fi (11%)
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TV (6%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Toronto, Ontario
The most recent Telus outage reports came from the following cities: North York, Toronto, Woodbridge, Markham, Scarborough and Concord.
| City | Problem Type | Report Time |
|---|---|---|
 North York |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Toronto |
Phone | |
| North York |
Wi-fi | |
| Woodbridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Toronto, Ontario
Latest outage, problems and issue reports in Toronto and nearby locations:
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Rishabh Sinha
(@rishabh_snh) reported
from
Toronto, Ontario
@TELUSsupport @TELUS I am having issues with phone. My services aren’t disconnected. Can you help
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Tanvir64🇧🇩
(@tanvir_z64) reported
from
Toronto, Ontario
@TELUSsupport I have also been on hold for over 35 min because customer service transferred me to another department is this how customer service is for TELUS
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John N. Davis
(@johnndavis) reported
from
Toronto, Ontario
20200213: James McLeod : Telus to launch 5G network with Huawei by the end of 2020
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ShaziGoalie
(@ShaziGoalie) reported
from
Toronto, Ontario
I even said no one will call me back. I have never seen such bad controls between departments or any accountability from @adtcanada. This is probably the worst service I have received for a simple request to fulfill my order. Will anyone NOW listen to my concern @TELUS
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🦝🦔 sash 🦔🦝
(@sasha_cresswell) reported
from
Vaughan, Ontario
@pittk85 @Ptbo_Canada @TELUS According to the BOB FM Facebook, there’s an outage! 🥴
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Sam Kemp-Jackson
(@samkj27) reported
from
Toronto, Ontario
@TELUSsupport @TELUS I’m not happy about my phone being suspended. I just spoke to someone via chat to reinstate and it’s not working. His name is Carlos. Please look into this ASAP and advise. #CustomerExperience
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❤︎ 𝓂𝒶𝓇𝒶 𝓁𝒾𝓂𝒶 ❤︎
(@Mara__Raquel) reported
from
Toronto, Ontario
Every time I call @TELUS @TELUSsupport I always get 150% customer service. Heather was amazing this morning, she couldn’t fix the problem right away but found a solution and called me back right away. I want to thank you TELUS for 20 years of great customer service
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Kevin Edward Proulx
(@kevineproulx) reported
from
Toronto, Ontario
@FemiNelson1 @Bell I managed to get through around 8am but call-taker said his board went from nice quiet start of his shift with zero callers to almost five-thousand in pending in span of ten minutes. Sounds like Canada-wide Bell service outage. Glad my mobile phone is with Telus!
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Sophia Cybulski
(@SophiaCybulski) reported
from
Toronto, Ontario
@adams6110 Something is still going to you However once on twitter you tried to connect me to Rogers always tried to help me with this connectivity. So did Virgin and Telus
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Tracy D
(@tracylyn44) reported
from
Toronto, Ontario
Hey @TELUSsupport you still are messaging the wrong person for account inquiries. Now you’re threatening to cut off the phone but when I log into my Telus it says the bill isn’t due until the 22nd. Wtf I don’t appreciate being threatened.
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(@ugwumCee) reported
from
Toronto, Ontario
Every time I get my phone bill, there's a little surprise. I'm tired bruh. Should've Kuku gone to Telus and not have to worry about this shit.
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Spooky Beca
(@RebecaMacKinnon) reported
from
Toronto, Ontario
@TTChelps @DemandAccess hey @TELUSsupport @TELUS please consider finally letting your customers access phone network coverage in the TTC tunnels, if an emergency were to happen i would want to be able to contact family and us not having that option is sad and disappointing 😬
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Annette McKinnon
(@anetto) reported
from
Toronto, Ontario
@Colin_Hung @HillTimesHealth @dtapscott @TELUS According to the Supreme Court we own the data but not the record which complicates the issue. Disagree with drs who argue that since they own the EMR and they enter the data, they are free to sell it if they chose to. #ThinkDigitalHealth. #MyData
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Demon Salvator 😈🤷🏾♂️
(@RjSabotaged_Me) reported
from
Toronto, Ontario
Nah, this ain’t cool. My shit working like it’s a ******* LG Chocolate. Telus I’m bout to pull up.
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Laura McGrath
(@lauramcgrathh) reported
from
Toronto, Ontario
@TELUS you are a joke. The worst customer service I’ve ever had in my life.... and that’s saying something.
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Jose Alaras
(@jalaras) reported
from
Markham, Ontario
@itransstatus We are still having issues and we are not a Telus subscriber. Please check your system again. Our submissions are returning “r, Please try later...”
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KP ☀️
(@kierstynpare) reported
from
Toronto, Ontario
Telus: any phone you want for $0 down Also Telus *in the fine print*: but don’t worry, we’ll find another way to screw you over
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George Sawision me. (master electrician)
(@GSawision) reported
from
Toronto, Ontario
@nspector4 Time to shut down Telus before it gets Canada shut!
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Debra Henry
(@debbyhenry) reported
from
Toronto, Ontario
Disappointed with #Telus #CustomerService service. Was offered a great deal so I spent 30 minutes on the phone to only hear their sales office was incorrect about the deal.
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Sheldon Kerzner
(@sheldonbk) reported
from
Toronto, Ontario
@Ani1u7 @Rogers @Bell @TELUS I have a sharing plan that's grandfathered so extra lines are cheap. We never go over 10GB combined but I like the cushion. I always bought phones outright but not last time and now flagships are crazy$. Approx $100/mo w/add ons (voice to text vcmail, etc).
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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grahamca
(@grahamca) reported
@TELUS dear Telus I have been charged twice on my credit card. Please help solve this issue asap
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Freedom
(@Freedom4people1) reported
@TELUS Hi @TELUSsupport , Internet connection is still unstable in Iran. As a Canadian resident I cannot contact my parents in Iran, would you please extend? @TELUS #مهسا_امینی
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Cindy
(@cindylee137) reported
@TELUSsupport I can not find the 6 digit code in My Telus app on my phone, to verify who I am .. I do get a new phone a week ago .. help
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Mrs. G. Kravitz
(@castlelady2) reported
@eissyrc @JayIsPainting I hear your frustration.. I’m sorry you are still having to deal with this issue.. it’s 2022 for C’sakes! The deaf community has been around for “how long” & Telus still can’t get things done to help you? 😡😡😡😡😡😡😡😡😡😡
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Ali Aydin Karaca
(@_aa_k) reported
Same problem solved today one more time after spending over an hour on the phone again and again! I hope not to talk to you next month about same issue @TELUS @TELUSsupport
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Paul McAuley
(@pfmtc) reported
@TELUSsupport I am too busy now to follow up - I was not busy yesterday when I tried to get help. Too late. Sour taste in my mouth with Telus and I have been a customers since Telus started. Bye.
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Mizz👠🇨🇦
(@MizzyII) reported
Dear @telus @TELUSsupport This is the first time ever, I have had such bad service from you, it leaves me feeling beyond disappointed. When I feel well, I will call you. All this virtual, non verbal communication is deplorable.
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Vibhor Arora
(@vibhorarora_vb) reported
@TELUS - what's happening with your network in Caledon, Ontario (southfields area)? It has been almost dead since the @HydroOne power outage on Saturday, Oct 22. Power is back but the your network is almost dead, both wireless and wifi. Same with other Telus customers in the area
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tyler van vliet
(@THEGINGET23) reported
@onesoccer @TELUS @CebaraStefan will put his body on the line to help defend the valour backline, not to mention the man can play anywhere along the backline. #TelusSportsApp
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Ali Aydin Karaca
(@_aa_k) reported
It should be simple, right? Terminate the services in the old address and activate it in the new address. And off course bill it accordingly. @TELUS @TELUSsupport