Telus

Telus Outage Report in Toronto, Ontario

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The latest reports from users having issues in Toronto come from postal codes M5A, M5J and M6J.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Toronto, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Toronto and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Toronto, Ontario 02/25/2026 03:45

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (29%)

    Phone (29%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Toronto, Ontario

The most recent Telus outage reports came from the following cities: Toronto and North York.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Internet
CanadaToronto Phone
CanadaToronto Phone
CanadaNorth York Phone
CanadaToronto Phone
CanadaNorth York Total Blackout

Community Discussion

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Telus Issues Reports Near Toronto, Ontario

Latest outage, problems and issue reports in Toronto and nearby locations:

  • mgamble Matthew Gamble (@mgamble) reported from Toronto, Ontario

    @AlexanderDKB @peternowak 💯 percent agree. Telus admitted as much in their testimony- the competition isn’t in the RAN, it’s in the core. The network core and the functionality it provides is where an MVNO thrives or dies.

  • ShaziGoalie ShaziGoalie (@ShaziGoalie) reported from Toronto, Ontario

    I even said no one will call me back. I have never seen such bad controls between departments or any accountability from @adtcanada. This is probably the worst service I have received for a simple request to fulfill my order. Will anyone NOW listen to my concern @TELUS

  • BoomDiggyBang Rich Gomes (@BoomDiggyBang) reported from Toronto, Ontario

    @TELUS 2007-2019 "No problem we can certainly collapse any calls or texts to the US you made a few hours prior to entering the US and adding the $7 package. 2020 "Hi Rich! Why don't you go kill yourself! Up yours!!" #telusyouvechanged

  • rishabh_snh Rishabh Sinha (@rishabh_snh) reported from Toronto, Ontario

    @TELUSsupport @TELUS I have been trying to upgrade my phone since 4 days. You automated prices shows 153+taxes for iPhone 11 Pro. I won’t pay that. There’s a technical issue with your chat box. I need a new phone in the next 3days. Help me out if you can.

  • GSawision George Sawision me. (master electrician) (@GSawision) reported from Toronto, Ontario

    @nspector4 Time to shut down Telus before it gets Canada shut!

  • rishabh_snh Rishabh Sinha (@rishabh_snh) reported from Toronto, Ontario

    @TELUSsupport @TELUS I am having issues with phone. My services aren’t disconnected. Can you help

  • Mayssia Mayssia (May) Elajami - Toronto Lawyer (@Mayssia) reported from Toronto, Ontario

    2/2 even though it was $0.00 that is what companies like Bell & TELUS etc usually charge on the credit card at first to see if it is valid always check everything daily through online banking - it is good I caught it - but sucks now b/c I have to change all my automatic payments

  • myonlinelifenow Lanrick Bennett Jr. (@myonlinelifenow) reported from Toronto, Ontario

    👇🏾#InThisTogether @RogersHelps @bell @TELUS Lets follow in @johnkrasinski and @ATT’s footsteps to support #HeathCareHeroes Adding @VancityReynolds because, well why not #COVID2019

  • sheldonbk Sheldon Kerzner (@sheldonbk) reported from Toronto, Ontario

    @Ani1u7 @Rogers @Bell @TELUS I have a sharing plan that's grandfathered so extra lines are cheap. We never go over 10GB combined but I like the cushion. I always bought phones outright but not last time and now flagships are crazy$. Approx $100/mo w/add ons (voice to text vcmail, etc).

  • lauramcgrathh Laura McGrath (@lauramcgrathh) reported from Toronto, Ontario

    @TELUS you are a joke. The worst customer service I’ve ever had in my life.... and that’s saying something.

  • RjSabotaged_Me Demon Salvator 😈🤷🏾‍♂️ (@RjSabotaged_Me) reported from Toronto, Ontario

    Nah, this ain’t cool. My shit working like it’s a ******* LG Chocolate. Telus I’m bout to pull up.

  • johnndavis John N. Davis (@johnndavis) reported from Toronto, Ontario

    20200213: James McLeod : Telus to launch 5G network with Huawei by the end of 2020

  • ugwumCee - (@ugwumCee) reported from Toronto, Ontario

    Every time I get my phone bill, there's a little surprise. I'm tired bruh. Should've Kuku gone to Telus and not have to worry about this shit.

  • jmwensley Matthew (@jmwensley) reported from Toronto, Ontario

    Everyone needs to understand what a terrible decision this is @TELUS is putting profit ahead of national security. I hope customers leave. @jkenney

  • sheldonbk Sheldon Kerzner (@sheldonbk) reported from Toronto, Ontario

    @Ani1u7 @TELUSsupport For sure Telus is wrong.. Turning off Wi-Fi turns the feature off because it's something that has to be supported by the cellular network. I don't know what OS he was running. He's our IT consultant so he may be on a beta or something

  • tanvir_z64 Tanvir64🇧🇩 (@tanvir_z64) reported from Toronto, Ontario

    @TELUSsupport I have also been on hold for over 35 min because customer service transferred me to another department is this how customer service is for TELUS

  • queensantos1984 🖤Rachel Santos🖤 (@queensantos1984) reported from Toronto, Ontario

    @TELUSsupport is there an issue because I can't receive texts from boyfriend who Is with Rogers. His best friend is with telus and they can text no problem. This is annoying.

  • glamourgirlca Susan (@glamourgirlca) reported from Vaughan, Ontario

    Tongues companies will take advantage of their customers. Come on @TELUS treat your customers with a modicum of respect. Then they go to a paperless bill, without making their customers aware. Roll over the data, #Telus stop cheating your loyal customers!

  • shurmanator ℙ𝕖𝕥𝕖𝕣 𝕊𝕙𝕦𝕣𝕞𝕒𝕟 (@shurmanator) reported from Toronto, Ontario

    @georganneb @char_lawyer @Bell @Rogers @TELUS Georganne, nobody dislikes those guys more than me but the systems were not designed for this. Same for internet. It’s like a water pipe to service an apartment complex is a foot in diameter but not if everybody is always home and taking showers simultaneously. Get used to it.

  • debbyhenry Debra Henry (@debbyhenry) reported from Toronto, Ontario

    Disappointed with #Telus #CustomerService service. Was offered a great deal so I spent 30 minutes on the phone to only hear their sales office was incorrect about the deal.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • reporteremma Emma Gilchrist (@reporteremma) reported

    P.S. It's not as simple as turning your roaming off. You have to adjust your network settings too to avoid accidentally getting service from a foreign cell tower. And while @TELUS says no one will have to pay erroneous roaming charges, my experience says differently.

  • kid_trailerpark Alexander supertramp (@kid_trailerpark) reported

    @TELUS how are the heck are you tell me you can only provide me internet-6 with no cable and I live 5 min down the road from one of the biggest shopping malls in the world. #telusblows

  • ABHabsFan PACKERS NFC #1 SEED - Dave Woolley (@ABHabsFan) reported

    I don’t know which is worst to watch the On-Demand version of @CraveCanada on, Telus OptikTV or Amazon FireTV 🤬

  • MooreFitnessSTG Connor Langpap 🇨🇦 (@MooreFitnessSTG) reported

    Hey @Bell, @Distributel and @TELUS ; no interest in trying to gain another client? Seems like you don’t care about those who struggle to get service.

  • ericemoji space pirate sandwich pope 🥪😷 (@ericemoji) reported

    @TELUSsupport Um, support twitter person? You responded 6 hours after I tweeted. The problem had been long solved and the feelings of animus to @Telus that were slowly dying are now inflamed by @TELUSsupport getting back to me SIX HOURS LATER on a medium built for immediacy.

  • MizzyII Mizz👠 (@MizzyII) reported

    @TELUSsupport @TELUS You misrepresented EVERYTHING about migrating our emails to Google. All we are is secondary gmail accounts, our history and our old emails are gone. None of your people can fix anything, cause they lied in the first place 🤬

  • BoestMode BoestMode (@BoestMode) reported

    @playoncrutches Yeah it cut out completely for like 5-10 minutes. Apparently happened to everybody with Telus

  • WhiplashHimself 🇨🇦 Mr. Whiplash 🇨🇦 (@WhiplashHimself) reported

    @JustCallMeEevee @TELUS @jeffstire5 Which really sucks. I’d still keep hounding them on social media. Hell, even bring it to news media. If you’re not the only one, then they’ll eat it up. Telus doesn’t like bad publicity

  • DougAlder Doug Alder - wear a damn mask, save lives (@DougAlder) reported

    Big shout out to @TELUS TV tech support in the Phillipines - gentleman who got my PVR back up and working properly was awesome. That's a rarity for 3rd party overseas tech support.

  • natroemer Nathalie Roemer (@natroemer) reported

    @TELUS terrible customer service, transferred 4 times for help with business mail to be told refer to online guide. Service used to be so good, what happened?