Telus Outage in Toronto, Ontario

Every time I call @TELUS @TELUSsupport I always get 150% customer service. Heather was amazing this morning, she couldn’t fix the problem right away but found a solution and called me back right away. I want to thank you TELUS for 20 years of great customer service

@darrylw71 Which is fair. But Koodo isn't a smaller company. It's owned by Telus and operates on Telus' network, so your reception would be no different on one versus the other.

Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.

Given how many people I know who cancelled their Bell service, their Rogers service or their Telus service, it is surprising that I know any of this

@TELUSBusiness @TELUSsupport been a customer since 1999. I’m very disappointed that @Telus was not able to match an offer to keep me on.

@YRP @AMBERAlertONT You spend millions of taxpayer dollars to set up any system to help the community. Not burden it. Its also clear there was no coordination with @TELUS, @Bell, @Rogers, etc when developing the system since same message is delivered different number of times for different providers

@SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.

It’s pretty bad when a major corporation like @TELUS @TELUSsupport can’t do anything for a long term Customer since 2008 - bring out a plan much less expensive then my current one and tells me I have to buy out my current contract in order to switch. Great loyalty TELUS.

Toronto Pearson Airport - not bad... Got that Bell Fibre going on, I approve ! Half the speed of the Telus one at YVR though

@koodo @TELUS is fooling people with hidden charges that you are able to see only once you check your bill and find it to be $200 $190 and when you contact customer care, they will say we understand but won't be able to provide u with clarification #koodo #TELUS #worstconnection

@DanaAngeline @TELUS $160 damn you better start charging for people to watch your snaps bout 160 for what start charging them fans per text

@PepPostorino @GrazieTotti91 @TELUS I’m going to probably call back again tomorrow to do so. I wrote everything down and was just shocked at the offers

I’ve been with @TELUS since 2011 and Virgin Mobile is prepared to offer me the same contraction for 2/3s of the price..... so much for customer service

@Skeeter00007 @Rogers @TELUS Greed never gives.

@chezz12 @SpotifyCanada @SpotifyCares Yup. I think falls into the same thing Shaw and TELUS do when they come out with promotions and you’re and existing customer

@TELUS thank you so much and I had no idea that I was a web client .. the same issue I have with Rogers

Unimpressed at the rate increase for my plan. Feels like I’m being gauged by @TELUS. I’ve been a client for over 20 years - time to switch. The gradual erosion of your customer service and increase in fees is too much to bear.

@AMV86941518 @FreedomMobile @TELUS You should switch...been with @freedomsupport for 7+ years and I am so happy. Was with the other 3 early on when moved from Chicago, kept my US cell at the same time cuz they were horrible. As soon as Freedom came to town, I switched!

Switched my cell phone service from #telus to #koodo at the end of December and yet I’m still getting #telus bills 2 months later. Not cool #telus not cool. You will be hearing from me shortly.

I spent my #snowday speaking with @TELUSsupport service reps. In December 2017 @TELUS and other major Cell companies matched the @FreedomMobile #10GB plans. 14 months pass they raise the fee $10. The price we pay for #Cellphone service in #Canada is ridiculous. @CRTCeng

nobody is there to telus like i dont have service

@PhilippeLagasse @smsaideman Family has both Bell & Rogers. Had Telus for work. In Gta, service similar. "unicorn" plans can be found by asking any/all for corporate/gov discounts. Biggest discounts for large employers like universities. Call 'em

@TELUS worst service

@giaebony_jolie Bell sucks I had Telus they were the best but now on freedom as not sure where I’m going to be in May dear!

Let's talk about @TELUS providing the worst customer service...reps who make you wait an hour plus on the phone for no valid reason

@TELUS my sons phone has been saying no service for over a month and I can’t get a Rep on the phone!!!!!😼

@camerongraham @Rogers Totally. I’ve been with @Rogers since 1990...have wireless phones, high speed Internet, cable, home phone. If I tell them I’m going to Bell or Telus, I get a deal, but only after waiting on hold for an hour, and transferring to Customer Retention. You can’t make this stuff up! 😂

@badbrad888 @TrafficLA_ @JustinTrudeau @Bell @Rogers @TELUS @FreedomMobile Chinese phones are a Trojan horse of viruses intended to take us down

@badbrad888 @TrafficLA_ @JustinTrudeau @Bell @Rogers @TELUS @FreedomMobile Chinese phones are a Trojan horse of viruses intended to take us down

@LangusD @koodo Well at 8:45 they don't even let you wait on hold due to high call volume. Haven't been able to get through all day. Callback never came either. I thought they were the better @TELUS. #guessnot

@TELUS @TELUSBusiness when are you going to support eSIM/ dual-SIM on the iPhone XS?

@Bell oh my you are brutal on how you treat loyal customers very very disappointed ... so much I’m thinking of going back to @Telus and they are not that nice either

@TELUSsupport there has to be some accountability to service clients that are under the telus brand. Telus is better than this. Disappointed

Nah **** telus bro my phone bill is ******* ridiculous every ******* month

@Rogers @TELUS @Bell Hi there. I'm with Fido right now but am looking to move because they do not support Apple watch. My plan with them is 10gB for $60. Do you have a similar plan that I could move to? I'd be interested in adding the watch option as well. Thanks

@EmylieRussell @koodo I’m getting the same problem but only if I call Rogers phones. I’m on Telus

@TicketmasterCA Yes I’m using telus LTE and used my Bell wifi at home. Both did not work. I’m not the only one on Twitter with this issue!

Device protection from @telus is a massive scam. Been paying for months for what was a purported extended warranty, and when push comes to shove they won't even help you. Don't bother.

@TELUS I was waiting on hold for 35 minutes to speak with someone, and 25 minutes this morning. You need a better system. This was not good customer service. #telus #waiting

@FidoSolutions @Fidomobile @virginmobilecan @TELUS @Bell guys pay attention, longtime customer up for grabs!

@TELUSsupport What a joke. #Telus support used to be the best. One of the main differences than the rest. Now you call and they put you on hold for 45 minutes and answer questions from a template. Leaving Telus soon. Thanks for the good times but i am nothing more than just a number now

@theJingster @TELUS @TELUSsupport Yea it worked now when I tried it again. Weird. Random issue perhaps?

@TELUS @TELUSsupport cancelling my contract with you guys because your customer service is terrible. Spent over 1hr between today and yesterday trying to reach support for a simple address change. My car insurance company answers thenohoen faster then you guys. Goodbye!

@fauldsca @TELUS ...because (sick) people don’t just stop being sick after hours and on weekends. So true. This is so infuriating, I’m sure. I remember so many weekends/holidays in-patient when care was sub-par because support of one kind or another simply was not available.

@buzzbishop @TELUS I’ve never had issues with Shaw. My friends switched to telus a year ago and just switched back to Shaw because they had nothing but issues

Based on this one data point Telus still has work to do to restore its email service.

@fauldsca @TELUS Expectation is 24/7 care without 24/7 support. I'll suggest this extends far beyond EMRs...🤔 Seems like our whole HC system works this way.

@fauldsca @TELUS ...and if a bad outcome stemmed from an outage (potentially from their end @Telus such as an update, failed b/u, storage issue, etc) & u didn’t get/treat critical results (fx, labs, etc) try explaining THAT to the pt. let alone the CPSO. With our monthly fees- we deserve 24/7 IT

@Torture05445866 @TELUS Lying to customers and treating them like sacks of shit is a prerequisite to operating a major telecom company in Canada (I think they have it written down in a rule book somewhere). Telus, Rogers, Bell - same animals, different skins

This is why docs hate IT - no EMR this am and no ability to get the IT support in action! So unsafe.....sorry but if we use IT we need 24/7 IT support Health care is 24/7 @TELUS

@DermotShirley @TELUS Sony is more stable, more memory, fewer unremovable sponsored adware programs. Samsung is better than it used to be. Apple is pure unadulterated shit, more marketing ploy for marginal improvements for huge $. My 3 year old Sony outperforms my new Samsung.

@KatePorterCBC @AllanHubley_23 So I had no cell service in the tunnel today. I thought @TELUS was ensuring all passengers would have cellular connection in the tunnel while also providing wifi at the 3 underground stations. @JimWatsonOttawa

telus doesn't have el assico on the tv right now. the telecom oligopoly needs to be taken down. i must watch this game