Telus Outage Report in Toronto, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and tv.
The latest reports from users having issues in Toronto come from postal codes M5A, M5P, M3H, M5J, M5R, M4P, M5S and M6M.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Toronto, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Toronto and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Telus
Telus is having issues since 10:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (52%)
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Phone (24%)
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TV (9%)
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Wi-fi (8%)
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Total Blackout (5%)
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E-mail (3%)
Live Outage Map Near Toronto, Ontario
The most recent Telus outage reports came from the following cities: Vaughan, Toronto, Scarborough, Rexdale and Etobicoke.
| City | Problem Type | Report Time |
|---|---|---|
 Vaughan |
Internet | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Toronto |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Toronto, Ontario
Latest outage, problems and issue reports in Toronto and nearby locations:
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Todger Strunk
(@WaxEBuildup) reported
from
Toronto, Ontario
ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?
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Nadia
(@TheLifeOfNadia) reported
from
Toronto, Ontario
@ImransLegalMind @TELUS It’s working for me now. Was a 5 minute gap of no service and I spazzed. Haha
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Nabil Khandaker 🇧🇩🇨🇦
(@nabil01717) reported
from
Toronto, Ontario
Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.
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Peter Dimov
(@peterdimov) reported
from
Toronto, Ontario
@CTVNews Bell Canada, Rogers Communications Inc., Telus Corp. and Shaw Communications Inc. have all announced customers will not be charged to help connect with loved ones in the embattled region
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Vanessa 🇺🇦
(@shapsy01) reported
from
Toronto, Ontario
Looks like it’s time to move on from @TELUS their customer service is way below par my goodness
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Starbucks Bae
(@Miss_Angel_Baby) reported
from
Toronto, Ontario
Not @TELUS Refusing To Help Me With An Upgrade On My Plan...
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CERB Gotti
(@TheSlowBurn) reported
from
Toronto, Ontario
How would anyone know if there was a Telus outage?
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nonaammees
(@nonaammees) reported
from
Toronto, Ontario
@TELUS I've been waiting 4 hours now for a text message to port my phone now I'm in linbo between both phones and support is closed.. what kind of nonsense is this? @TELUSsupport
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Dan Levy
(@TheDanLevy) reported
from
Toronto, Ontario
@The_IT_Nerd I don’t see why it would be so difficult. Maybe I need to research eSIMs tho but to my understanding it’s basically the same process as what Bell & Telus had with their CDMA network phones back in the day. It has a serial number (not just IMEI) you register with network
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miss mamas
(@TanashaNality) reported
from
Toronto, Ontario
I pay my iPhone messenger app dussssst. Those notifications are teewww alarming and plentiful. Every day 100 unread messages but it’s just pure access codes, Telus offers and people I’ve let down. WhatsApp is the life for me
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Ryan Ali
(@ryanali23) reported
from
Toronto, Ontario
@TELUS @TELUSBusiness your customer service agents have become an absolute joke. Putting me on hold without notice, singing on the call, trying to prolong the call for no reason. Do better.
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WTIRealist
(@WTIBull) reported
from
Toronto, Ontario
@Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.
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Ed 🍃
(@fuckdemmkids) reported
from
Toronto, Ontario
PSA: Stupid Telus employee messed up my number port so my personal number is out of order until noon tomorrow
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Lilithe 🐰 💉💉💉🤒 (𝓢𝓸𝓯𝓽𝓷𝓮𝓼𝓼 Guaranteed)
(@lilithebowman) reported
from
Toronto, Ontario
I didn't take a picture, as I was in the weird Telus health website at the time & didn't want to crash it. Saw a tiny black mouse just come right up to me on the sidewalk. I stopped there and talked to my endo. It lies down and closes its eyes. ToT I think it ate poison/sumn.
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Algis Akstinas
(@AlsoKnownAs_AA) reported
from
Toronto, Ontario
@Mark_Goldberg @TELUS Question: How many of TELUS+Bell shared network cell towers are fiber connected? 96%? More?
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Stephen Punwasi 🌋 🚀
(@StephenPunwasi) reported
from
Toronto, Ontario
@robnicholsontor Classification is an oligopoly at a high level, but the pressures are monopolistic when they can fail and take out the whole banking system. Bell and Telus were fine, but just a Rogers failure was able to grind the country to a halt.
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Todger Strunk
(@WaxEBuildup) reported
from
Toronto, Ontario
We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless
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RyanCartier
(@RyanCartiers) reported
from
Toronto, Ontario
@TELUS Why does a call to @telusmobility require specifying mobil a 2nd time? Please correct redundancy, problem identified & feedback given to #customerservice over a year ago. Listening to frontline employees pays dividends in business.
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Shane
(@Innanenights) reported
from
Toronto, Ontario
Still having a horrid time with my data services. My connection times out, or takes forever to load. Same with other Telus customers around me. What’s happening @TELUSsupport ?
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Brit Alexandria 🌷
(@brxvnd) reported
from
Toronto, Ontario
Worst 👏🏼 customer 👏🏼 service 👏🏼 EVER 👏🏼 @TELUS #TelusTakesTheCake smh!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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GoldenSolo86
(@goldensolo86) reported
@theJagmeetSingh That much in profit and I still don’t have access to fibre-internet in a major Alberta city 🙄 I know, first-world problems. But the point stands, get your **** together @TELUS
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Jared McIntyre
(@TZ_Kizaru) reported
@dalast1woke @hasanyahya04 @J3SV1N Bruh I have have Telus Fiber Optic, its a business plan it can do 700+Mbps down and 2ms ping.
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Jordan
(@whoaretheytho) reported
@yuvraj_sahib @TELUS @TELUSsupport Nope, hasn't been resolved. Had to file a complaint with the BBB for them to even take me seriously
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Salad Dodger
(@randybrown97) reported
@TELUSsupport Yes i am still having trouble. Did Telus make it so you cannot access telus+ outside of the country?
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Nike Juice
(@nikejuuus) reported
@theJagmeetSingh Telus is an American company you idiot !
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Eric Schild
(@EricSchild2) reported
@alonso_says @Lazarus1940 Nope. I've never seen the vans, altho Telus is running a similar program/pr campaign or whatever it is here in Vancouver too.
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❤️ Daisy Marie Ü ❤️
(@daisybhl) reported
@TELUS worst customer service ever! Agents are rude, no willingness to help, no empathy, no help at all.! Agents doesn’t care at all. It was just so frustrating, inconvenient and a big waste of time! They will just keep you waiting on the line for a very very very long time!
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Adomoda
(@xXxAdomodaxXx) reported
@AmazingZoltan Well it used to be a public utility. Telus has bought up all the public telephone services around the world that it can. Prices have gone up, customer services down. Jobs sent out of country. I strongly dislike telus.
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Mubashshir Zakir
(@MubashshirZakir) reported
@TELUSsupport @TELUS I am trying to add a new line to my plan. Going in circles with for days with support. Chat tells me it can't schedule callback. Call centre drops cals and, I get a text saying I will be prioritized next time I call. Then I am in massive wait times again.
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Robert Thorburn
(@thorburn_robert) reported
@theJagmeetSingh Would you believe it ! He is actually right ! I had problems with my phone and internet and phoned Telus. Talked with one person in Montreal, twice to one person in Philippines,and one person in Guatemala ! Could not get anyone locally !