Telus

Telus Outage Report in Toronto, Ontario

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The latest reports from users having issues in Toronto come from postal codes M3L, M5A, M6G, M3C, M6R, M6K, M5V and M4Y.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Toronto, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Toronto and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Toronto, Ontario 02/03/2023 22:25

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • Internet 58.73% Internet
  • Phone 12.98% Phone
  • Wi-fi 12.84% Wi-fi
  • TV 7.68% TV
  • Total Blackout 4.40% Total Blackout
  • E-mail 3.37% E-mail

Live Outage Map Near Toronto, Ontario

The most recent Telus outage reports came from the following cities: Woodbridge, Toronto, Maple, Markham, Etobicoke, Richmond Hill, North York, Thornhill, Scarborough and Unionville.

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CanadaWoodbridge TV
CanadaToronto Internet
CanadaToronto Internet
CanadaMaple Phone
CanadaToronto Phone
CanadaToronto Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports Near Toronto, Ontario

Latest outage, problems and issue reports in Toronto and nearby locations:
  • wellwithmelo WellWithMelo (@wellwithmelo) reported from Toronto, Ontario

    @TELUSsupport please explain how it takes 2 weeks to email a return label for a return that should’ve happened over a month ago? No responses via email. 2 hours on customer service and no refund issued. @CRTCeng can you help here? I think I’ve been scammed by #telus

  • KellyPMHarris Kelly Harris (@KellyPMHarris) reported from Toronto, Ontario

    Why is @TELUSsupport @TELUS the most godawful company in the world to deal with?!?!?! … they could learn customer service from @AirCanada

  • sarkisTO Sarkis 🇦🇲•🇨🇦 (@sarkisTO) reported from Toronto, Ontario

    UPDATE: @TELUS’s, @TELUSsupport page is just as bad as their phone service — not a single ‘connection’

  • sarkisTO Sarkis 🇦🇲•🇨🇦 (@sarkisTO) reported from Toronto, Ontario

    My service with @TELUS has gotten so bad that I can’t even contact @TELUSsupport to let them know because my phone line keeps dropping. No I don’t live in Pickle Lake, I live in Toronto…

  • Hunnie2B HotPeppa (@Hunnie2B) reported from Toronto, Ontario

    Explain to me how does a PHONE COMPANY get their wires crossed for days now and still cannot resolve their problem. Press 5 for CS only to be told sorry you've reached Credit Operations. @TELUS I'm coming back!!!

  • Elise_ekd Elise Davis (she/her) 🇨🇦 (@Elise_ekd) reported from Toronto, Ontario

    @Noellenarwhal @fordnation @SylviaJonesMPP Tonight I contacted Telus private telemedicine. I’ve been a member since they started. 7+ years ago. There was a 2 to 3 hour wait. Normal wait time has never been more than 30 minutes. This is the goal, for private healthcare to proliferate.

  • sen127 Modern Pundit (@sen127) reported from Toronto, Ontario

    If you want to have the worse telecom experience go with @Rogers. They have all this network outages and connection issues and still if you keep it they don’t appreciate the business. Customer service/sales are rude. Better cancel instead of calling them. Go with @Bell or @TELUS

  • jim_thepatriot Jim "The Canadian Patriot" (@jim_thepatriot) reported from Toronto, Ontario

    @1stJohnDagenais @BrianeveraertP1 Telecommunications services like Bell and Telus. Bank like TD outsourcing IT support is problematic for protecting Personal Information and electronic Data

  • jim_thepatriot Jim "The Canadian Patriot" (@jim_thepatriot) reported from Toronto, Ontario

    Is data safe with Big Tech Consulting firms owned by Indian Moguls or Canadian Companies outsourcing their Tech support in India like Telus and Bell? This is a national security problem. #cybersecurity

  • StephenPunwasi Stephen Punwasi 📉🎄🎅🏼🐈 (@StephenPunwasi) reported from Toronto, Ontario

    @DrMattHenschke @AvaEmr Any way to make them interoperable so your service can receive Telus’ offering without much overhead?

  • sesquiotic James Harbeck, still here (@sesquiotic) reported from Toronto, Ontario

    Fun day. I find out that @chaptersindigo hasn’t delivered an e-gift card I paid for and they said they had sent, but just as I’m trying to contact customer service my @Bell home service abruptly craps out. (I’m using my Telus mobile phone to tweet.)

  • nabil01717 Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported from Toronto, Ontario

    Just spoke with my bank. Seems like a lot of people have already reported similar issues. I am wondering how many people are impacted and how much extra money @TELUS took without authorization. Submitted a dispute with my bank.

  • nabil01717 Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported from Toronto, Ontario

    Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.

  • WTIBull WTIRealist (@WTIBull) reported from Toronto, Ontario

    @Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.

  • shapsy01 Vanessa 🇺🇦 (@shapsy01) reported from Toronto, Ontario

    Looks like it’s time to move on from @TELUS their customer service is way below par my goodness

  • WaxEBuildup Todger Strunk (@WaxEBuildup) reported from Toronto, Ontario

    ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?

  • WaxEBuildup Todger Strunk (@WaxEBuildup) reported from Toronto, Ontario

    We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless

  • TheDanLevy Dan Levy (@TheDanLevy) reported from Toronto, Ontario

    @The_IT_Nerd I don’t see why it would be so difficult. Maybe I need to research eSIMs tho but to my understanding it’s basically the same process as what Bell & Telus had with their CDMA network phones back in the day. It has a serial number (not just IMEI) you register with network

  • TheLifeOfNadia Nadia (@TheLifeOfNadia) reported from Toronto, Ontario

    @ImransLegalMind @TELUS It’s working for me now. Was a 5 minute gap of no service and I spazzed. Haha

  • RyanCartiers RyanCartier (@RyanCartiers) reported from Toronto, Ontario

    @TELUS Why does a call to @telusmobility require specifying mobil a 2nd time? Please correct redundancy, problem identified & feedback given to #customerservice over a year ago. Listening to frontline employees pays dividends in business.

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • hungry4sharks sharks🇺🇦 (@hungry4sharks) reported

    Wtf #telus you made me miss the last half hour of the #allstarcomp ! Ridiculous!!! #NHLAllStar

  • FoxonSilverfur Foxon Silverfur (@FoxonSilverfur) reported

    Was blaming my internet on the ****** weather lately because of multiple feet of snow falling, and then an outage that happened. Turns out it's just my router erroring out and needs to be replaced. Least replacements are free even if a tech comes out. Still better than Telus.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @computra @peternowak @privacylawyer What just happened with Start, Altima, Bell, Telus and Distributel with your sensitive info flying around is exactly what is going to happen to your sensitive health information as companies are bought & sold. Your privacy regulator couldn't give a damn. I'd file a complaint.

  • kfarenholtz Kathy Farenholtz (@kfarenholtz) reported

    Thinking of switching our cell plans to Shaw mobility. (Happy with our Telus service except for the $$$!). Anyone else have their cell plans with Shaw? Looking for reviews on reliability, cell coverage, dropped calls, etc.

  • CMHAuthor780 Tony (@CMHAuthor780) reported

    Gotta say @TELUSsupport @TELUS is pure crap… no internet all day 🙄

  • lifeafterskiing lifeafterskiing (@lifeafterskiing) reported

    1/5 Dear @TELUS I don't want to call again! I'm tired of calling monthly and being misunderstood! I have 2 business accounts & 1 personal account under my login. I can't access historical bills for my business connect account.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @peternowak Way I see it, TSI (maybe with help of Open Media) needs to drive who owns distributel, Vmedia, Acanac etc. As it is people don't know Koodo is Telus. Makes a good marketing campaign for TSI, IMO.

  • apihtawikosisan âpihtawikosisân (@apihtawikosisan) reported

    Also now that Telus has taken them over their already abysmal customer service has gotten a thousand times worse.

  • indi_jenn_ous Jenn Jenn (@indi_jenn_ous) reported

    Customers beware @Telus has a 'software glitch' that automatically charges easy roam. They only reimburse their error for 3 months. Idiot me being critically ill for months trusted they were billing correctly or would correct THEIR errors. Nope.

  • LisaMajcher Lisa Majcher (@LisaMajcher) reported

    Rogers wants competition lol? The worst BELL or TELUS? Seriously @LisaMajcher