Telus

Telus Outage Report in Toronto, Ontario

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Toronto come from postal codes M5A, M5J, M3H, M5H, M6B, M5R, M6K and M6E.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Toronto, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Toronto and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Toronto, Ontario 07/23/2024 05:25

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (8%)

    TV (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Toronto, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Markham, North York, Scarborough and Richmond Hill.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Total Blackout
CanadaToronto Phone
CanadaToronto Wi-fi
CanadaToronto Internet
CanadaToronto Phone
CanadaToronto Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Toronto, Ontario

Latest outage, problems and issue reports in Toronto and nearby locations:

  • sesquiotic James Harbeck, still here (@sesquiotic) reported from Toronto, Ontario

    Fun day. I find out that @chaptersindigo hasn’t delivered an e-gift card I paid for and they said they had sent, but just as I’m trying to contact customer service my @Bell home service abruptly craps out. (I’m using my Telus mobile phone to tweet.)

  • sen127 Modern Pundit (@sen127) reported from Toronto, Ontario

    If you want to have the worse telecom experience go with @Rogers. They have all this network outages and connection issues and still if you keep it they don’t appreciate the business. Customer service/sales are rude. Better cancel instead of calling them. Go with @Bell or @TELUS

  • TheLifeOfNadia Nadia (@TheLifeOfNadia) reported from Toronto, Ontario

    @ImransLegalMind @TELUS It’s working for me now. Was a 5 minute gap of no service and I spazzed. Haha

  • lilithebowman Lilithe 🐰 💉💉💉🤒 (𝓢𝓸𝓯𝓽𝓷𝓮𝓼𝓼 Guaranteed) (@lilithebowman) reported from Toronto, Ontario

    I didn't take a picture, as I was in the weird Telus health website at the time & didn't want to crash it. Saw a tiny black mouse just come right up to me on the sidewalk. I stopped there and talked to my endo. It lies down and closes its eyes. ToT I think it ate poison/sumn.

  • RyanCartiers RyanCartier (@RyanCartiers) reported from Toronto, Ontario

    @TELUS Why does a call to @telusmobility require specifying mobil a 2nd time? Please correct redundancy, problem identified & feedback given to #customerservice over a year ago. Listening to frontline employees pays dividends in business.

  • sarkisTO Sarkis 🇦🇲•🇨🇦 (@sarkisTO) reported from Toronto, Ontario

    My service with @TELUS has gotten so bad that I can’t even contact @TELUSsupport to let them know because my phone line keeps dropping. No I don’t live in Pickle Lake, I live in Toronto…

  • Hunnie2B HotPeppa (@Hunnie2B) reported from Toronto, Ontario

    Explain to me how does a PHONE COMPANY get their wires crossed for days now and still cannot resolve their problem. Press 5 for CS only to be told sorry you've reached Credit Operations. @TELUS I'm coming back!!!

  • Elise_ekd Elise Davis (she/her) 🇨🇦 (@Elise_ekd) reported from Toronto, Ontario

    @Noellenarwhal @fordnation @SylviaJonesMPP Tonight I contacted Telus private telemedicine. I’ve been a member since they started. 7+ years ago. There was a 2 to 3 hour wait. Normal wait time has never been more than 30 minutes. This is the goal, for private healthcare to proliferate.

  • WTIBull WTIRealist (@WTIBull) reported from Toronto, Ontario

    @Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.

  • TheDanLevy Dan Levy (@TheDanLevy) reported from Toronto, Ontario

    @The_IT_Nerd I don’t see why it would be so difficult. Maybe I need to research eSIMs tho but to my understanding it’s basically the same process as what Bell & Telus had with their CDMA network phones back in the day. It has a serial number (not just IMEI) you register with network

  • jim_thepatriot Jim "The Canadian Patriot" (@jim_thepatriot) reported from Toronto, Ontario

    @1stJohnDagenais @BrianeveraertP1 Telecommunications services like Bell and Telus. Bank like TD outsourcing IT support is problematic for protecting Personal Information and electronic Data

  • WaxEBuildup Todger Strunk (@WaxEBuildup) reported from Toronto, Ontario

    ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?

  • StephenPunwasi Stephen Punwasi 📉🎄🎅🏼🐈 (@StephenPunwasi) reported from Toronto, Ontario

    @DrMattHenschke @AvaEmr Any way to make them interoperable so your service can receive Telus’ offering without much overhead?

  • WaxEBuildup Todger Strunk (@WaxEBuildup) reported from Toronto, Ontario

    We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless

  • nabil01717 Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported from Toronto, Ontario

    Just spoke with my bank. Seems like a lot of people have already reported similar issues. I am wondering how many people are impacted and how much extra money @TELUS took without authorization. Submitted a dispute with my bank.

  • KellyPMHarris Kelly Harris (@KellyPMHarris) reported from Toronto, Ontario

    Why is @TELUSsupport @TELUS the most godawful company in the world to deal with?!?!?! … they could learn customer service from @AirCanada

  • jim_thepatriot Jim "The Canadian Patriot" (@jim_thepatriot) reported from Toronto, Ontario

    Is data safe with Big Tech Consulting firms owned by Indian Moguls or Canadian Companies outsourcing their Tech support in India like Telus and Bell? This is a national security problem. #cybersecurity

  • nabil01717 Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported from Toronto, Ontario

    Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.

  • shapsy01 Vanessa 🇺🇦 (@shapsy01) reported from Toronto, Ontario

    Looks like it’s time to move on from @TELUS their customer service is way below par my goodness

  • sarkisTO Sarkis 🇦🇲•🇨🇦 (@sarkisTO) reported from Toronto, Ontario

    UPDATE: @TELUS’s, @TELUSsupport page is just as bad as their phone service — not a single ‘connection’

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • tinachahal Tina Chahal (@tinachahal) reported

    @TELUSBusiness @TELUS I called to be a new customer for Fiber. Waited on hold for 30 min to be told to call on Monday. The agent had no way to send an email to you @TELUSBusiness. You guys may want to look at your customer experience for new customer. Just a thought.

  • LeBronMaclean Tweets Protected By HIPAA (@LeBronMaclean) reported

    @ohheytimbo @Billy_chilly Switching from Shaw to Telus was going from “I have to unplug and replug my router at least once a month” to “I don’t even remember how to do that because I’ve never had to do that”

  • LeBronMaclean Tweets Protected By HIPAA (@LeBronMaclean) reported

    @MaheshNYCTO Why’s that? I’m not being a ****; I legit don’t know enough about their internal structure to opine. I figured the Shaw merger would only help their bottom line since that’s a major cable and internet provider in Western Canada (basically them and Telus out here).

  • dorourkeca Silly English Kniggit (@dorourkeca) reported

    @CTVNews Telus adds shittier customer service at the same time. Marvelous...funny how that works

  • StelT1959 Stella Thompson (@StelT1959) reported

    @politrack4jeff @TELUS @RogersBiz Absolutely! We have to support our principles and values and staying with Rogers was supporting the wrong people. 👏🏻

  • greaterthandave Greater Than Dave (@greaterthandave) reported

    @DavidLametti i am running legitimate corporations, using me education to help #Canada, going to school again,LRAD interference to brainwash,pull me around Canada/USA needs to stop.Agents from telus,shaw,adt interfering need to stop. @CBCAlerts seemless conversion related therapy

  • AbdoContessa Contessa (@AbdoContessa) reported

    @TELUS will always be the shittest company!!! From their CONSTANT spam call/emails marketing themselves to a current customer.. To their ****** customer service always!!!! They also refuse to listen to barriers to online bills and refuse to give paper billing! 🤬🤬🤬

  • RevisitingLife David (@RevisitingLife) reported

    @Bell Terrible website. Abysmal phone channel. Slow customer support. Same price as competitors. My family was going to get Bell TV, not anymore. I will call @TELUS tomorrow to switch over to them. Goodbye Bell. @Bell_Support

  • jlacwa Jamie Lacroix (@jlacwa) reported

    @domluszczyszyn Switch to @TELUS and the calls go away. They have a feature within your account that no other service provider offers. I don't work for telus. It's easy.

  • madhat53 Ken Wood🇨🇦 (@madhat53) reported

    Once again more troubles with @TELUS now cust srvc They call now ask how things are told em I cant get my emails pc or mobile history started to help 3 mins in sense aggravation from caller who then hangs up in me he just went away No patience for the old guy? Bad cust srvc.