Telus Outage Report in Toronto, Ontario

Problems in the last 24 hours in Toronto, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Toronto, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Toronto, Ontario

The most recent Telus outage reports came from the following cities: Toronto, Purpleville, and North York.

City	Problem Type	Report Time
Toronto	Internet	4 days ago
Toronto	Internet	9 days ago
Toronto	Phone	9 days ago
Toronto	Internet	14 days ago
Toronto	Total Blackout	16 days ago
Toronto	Internet	16 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Toronto, Ontario

Latest outage, problems and issue reports in Toronto and nearby locations:

• 
  Peter Dimov (@peterdimov) reported 5 minutes ago from Toronto, Ontario

  @CTVNews Bell Canada, Rogers Communications Inc., Telus Corp. and Shaw Communications Inc. have all announced customers will not be charged to help connect with loved ones in the embattled region

• 
  Dan Levy (@TheDanLevy) reported 13 minutes ago from Toronto, Ontario

  @The_IT_Nerd I don’t see why it would be so difficult. Maybe I need to research eSIMs tho but to my understanding it’s basically the same process as what Bell & Telus had with their CDMA network phones back in the day. It has a serial number (not just IMEI) you register with network

• 
  Shane (@Innanenights) reported 14 minutes ago from Toronto, Ontario

  Still having a horrid time with my data services. My connection times out, or takes forever to load. Same with other Telus customers around me. What’s happening @TELUSsupport ?

• 
  Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported 14 minutes ago from Toronto, Ontario

  Just spoke with my bank. Seems like a lot of people have already reported similar issues. I am wondering how many people are impacted and how much extra money @TELUS took without authorization. Submitted a dispute with my bank.

• 
  Algis Akstinas (@AlsoKnownAs_AA) reported 16 minutes ago from Toronto, Ontario

  @Mark_Goldberg @TELUS Question: How many of TELUS+Bell shared network cell towers are fiber connected? 96%? More?

• 
  Stephen Punwasi 🌋 🚀 (@StephenPunwasi) reported 21 minutes ago from Toronto, Ontario

  @robnicholsontor Classification is an oligopoly at a high level, but the pressures are monopolistic when they can fail and take out the whole banking system. Bell and Telus were fine, but just a Rogers failure was able to grind the country to a halt.

• 
  Nadia (@TheLifeOfNadia) reported 25 minutes ago from Toronto, Ontario

  @ImransLegalMind @TELUS It’s working for me now. Was a 5 minute gap of no service and I spazzed. Haha

• 
  Todger Strunk (@WaxEBuildup) reported 26 minutes ago from Toronto, Ontario

  We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless

• 
  Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported 32 minutes ago from Toronto, Ontario

  Just spoke with @TELUS customer service. They mentioned that they will issue a refund after a month. Can you imagine them being so irresponsible while breaching their pre-authorized contract and then let customers wait for such a long time! Criminal practices.

• 
  Starbucks Bae (@Miss_Angel_Baby) reported 32 minutes ago from Toronto, Ontario

  Not @TELUS Refusing To Help Me With An Upgrade On My Plan...

• 
  RyanCartier (@RyanCartiers) reported 33 minutes ago from Toronto, Ontario

  @TELUS Why does a call to @telusmobility require specifying mobil a 2nd time? Please correct redundancy, problem identified & feedback given to #customerservice over a year ago. Listening to frontline employees pays dividends in business.

• 
  James Harbeck, still here (@sesquiotic) reported 42 minutes ago from Toronto, Ontario

  Fun day. I find out that @chaptersindigo hasn’t delivered an e-gift card I paid for and they said they had sent, but just as I’m trying to contact customer service my @Bell home service abruptly craps out. (I’m using my Telus mobile phone to tweet.)

• 
  Vanessa 🇺🇦 (@shapsy01) reported 46 minutes ago from Toronto, Ontario

  Looks like it’s time to move on from @TELUS their customer service is way below par my goodness

• 
  Lilithe 🐰 💉💉💉🤒 (𝓢𝓸𝓯𝓽𝓷𝓮𝓼𝓼 Guaranteed) (@lilithebowman) reported 48 minutes ago from Toronto, Ontario

  I didn't take a picture, as I was in the weird Telus health website at the time & didn't want to crash it. Saw a tiny black mouse just come right up to me on the sidewalk. I stopped there and talked to my endo. It lies down and closes its eyes. ToT I think it ate poison/sumn.

• 
  Todger Strunk (@WaxEBuildup) reported 49 minutes ago from Toronto, Ontario

  ZOMG I have cell phone service again. I may have waited on hold for 2 hours, but the woman who attended to my account was ******* amazing and she clearly should be running the company, not just answering inbound customer service. @TELUS, can you please promote the helpful woman?

• 
  WTIRealist (@WTIBull) reported 49 minutes ago from Toronto, Ontario

  @Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.

• 
  CERB Gotti (@TheSlowBurn) reported 53 minutes ago from Toronto, Ontario

  How would anyone know if there was a Telus outage?

• 
  Brit Alexandria 🌷 (@brxvnd) reported 54 minutes ago from Toronto, Ontario

  Worst 👏🏼 customer 👏🏼 service 👏🏼 EVER 👏🏼 @TELUS #TelusTakesTheCake smh!

• 
  nonaammees (@nonaammees) reported 55 minutes ago from Toronto, Ontario

  @TELUS I've been waiting 4 hours now for a text message to port my phone now I'm in linbo between both phones and support is closed.. what kind of nonsense is this? @TELUSsupport

• 
  Stephen Punwasi 📉🎄🎅🏼🐈 (@StephenPunwasi) reported 56 minutes ago from Toronto, Ontario

  @DrMattHenschke @AvaEmr Any way to make them interoperable so your service can receive Telus’ offering without much overhead?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  sherri (@akapiece) reported 4 minutes ago

  @TELUSsupport so after being with Telus for 15+ years I’m left with no proper internet to be able to work and make an income and when I asked about my current services at my old address and wether I need to cancel I’m told to wait for a call back and they can credit the days

• 
  TELUS Support (@TELUSsupport) reported 5 minutes ago

  @BuildThisHous Hi, to speak with a representative and cancel your account, you can call from US 1-866-771-9666 or *611 from your TELUS phone. Thank you.

• 
  🇨🇦 Riccardo 🇩🇪 (@V4NLIFE_CANADA) reported 8 minutes ago

  @TELUS what makes you think taking the 80GB and 100GB data plans out of your plans was a good IDEA?!?!??! Wtf

• 
  HHH (@wpgriceboi) reported 12 minutes ago

  i am 4 days post op from top surgery. we haven’t had wifi this entire time because telus sucks ***. it’s +32 in my bedroom. my chest is wrapped and compressed so tight that i look like i’m pregnant, which is making me more dysmorphic. anddddd everyone i love is in full crisis

• 
  MtPleasant (@JekyllnnHide) reported 16 minutes ago

  why (tf?) did I get a 23 page package in the mail from telus, on no prompting, after 20+ yrs of having the acct??? I think it's informing me of my obligations in being a customer. I get to do hours of phone time to fine out. Delightful, @telus gee, thanks.

• 
  Jas In 🇨🇦 Gettr: @JasinCanada (@keepontruckin78) reported 18 minutes ago

  @dee_brown @TELUS This is just virtue signalling. At @telus you don't give a **** about people living below the poverty line on disabilities but you can donate money to Canadian youth and people in Ukraine.

• 
  OpenHoneypot (@OpenHoneypot) reported 20 minutes ago

  An attempt was detected from 179.60.147.74 to port 8022 trying to login with account "admin" and password "telus" on UTC 2022-06-27 01:34:43.154841. #ThreatIntelligence

• 
  Daniel Battista (@danbattista) reported 21 minutes ago

  @TELUS @TELUSsupport telus charges Roaming while your in Canada now, zero help from their support team. Horrible.

• 
  Rob Little (@roblittledotca) reported 22 minutes ago

  @AwaitingJuno #oaklands #yyj got particularity bad bout 3-4yr back. Garage doors. Ally fences. Hydro/Telus/Shaw service boxes/stores…

• 
  willow (@goofygrrl) reported 24 minutes ago

  @RogersHelps why why can I not any service in Brokenhead Manitoba ( just out side Beausejour Mb ) seriously??! I need to be able to have service. I cannot get or make calls or even messages 🤬🤬 can’t wait to switch to Telus. That will be 3 family members