Telus

Telus Outage Report in Black Diamond, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Black Diamond, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Black Diamond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Black Diamond, Alberta 11/20/2025 04:05

November 20: Problems at Telus

Telus is having issues since 01:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Black Diamond, Alberta

The most recent Telus outage reports came from the following cities: Turner Valley and Okotoks.

Loading map, please wait...
City Problem Type Report Time
CanadaTurner Valley Phone
CanadaOkotoks TV
CanadaOkotoks Phone
CanadaOkotoks Phone
CanadaOkotoks Phone
CanadaOkotoks Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Black Diamond, Alberta

Latest outage, problems and issue reports in Black Diamond and nearby locations:

  • CoryBMorgan Cory Morgan (@CoryBMorgan) reported from Municipal District of Foothills No. 31, Alberta

    @kelly_t_mac @Xplornet Go with the Telus hub. The only thing worse than Explorenet's speeds is their "support". Never again

  • communik8e Katie 🇨🇦🌸 (@communik8e) reported from Municipal District of Foothills No. 31, Alberta

    @bertbakarac @TELUS It’s pretty bad. We can occasionally stream a movie but not without it buffering 400x. Absolutely infuriating.

  • ArsenaultKeith Keith arsenault (@ArsenaultKeith) reported from Municipal District of Foothills No. 31, Alberta

    @shvonneshepherd @TELUSsupport We have a Telus hub that’s not working right now and my Internet is barely working on my phone via LTE

  • communik8e Katie 🇨🇦🌸 (@communik8e) reported from Municipal District of Foothills No. 31, Alberta

    @jizzard56 @TELUS Yes, we’ve had it before. It was terrible, too. But apparently @Xplornet has improved its services. We just called them. We have had it with Telus!!!

  • SighmanCanada Simon (@SighmanCanada) reported from Okotoks, Alberta

    @Shawhelp you guys need to get your support, apps and chat features fixed. 2 hours on chat and it just closed... The app crashed. No answer or anyone that seems to be able to help or fix an issue I've had for 5 weeks. Fed up and grumpy....@TELUS wanna buy out my contract?

  • ArsenaultKeith Keith arsenault (@ArsenaultKeith) reported from Municipal District of Foothills No. 31, Alberta

    @ve6td @TELUSsupport We are close to big sky barbeque and our Telus hub is not working and my phone Internet is barely working

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • JustMikeTwo Justin (@JustMikeTwo) reported

    @fagstein I don’t know what is worse. Bad billing from Bell that you can NEVER fix or the major outage Rogers seems to have every or and then! Telus?

  • shootsfromhip Shoe 👠 🇨🇦 Quitcherbitchin' and wear a mask!! (@shootsfromhip) reported

    @bonsimax No, because you are using Telus' cell towers. I've never had an issue.

  • JamesF1996 James (@JamesF1996) reported

    @theJagmeetSingh Are you saying that Justin Trudeau is behind this like what are you even saying?? Also Telus wasn't down you moron

  • SafariTrader199 SafariTrader (@SafariTrader199) reported

    @gurgavin Rogers and their flanker brands were down. Telus and Bell and their sub brands were. It's not the entire country you moron.

  • ErinCun09280284 Erin Cunningham (@ErinCun09280284) reported

    @TELUS @TELUSsupport widespread cellular outage affecting part of the Musquodoboit Valley in Nova Scotia. Can’t find a number to call and report outage, tried online. Can we get some answers? Anyone who is able to call is told there is no outage or issues.

  • IVofIV1 IV of IV (@IVofIV1) reported

    @AboutRogers @Rogers It wasn’t just yesterday the service is ok at best. This past week in general has been the worst. Worst move we made switching from Telus last year.. if it wasn’t for the phone deal we would nt have.

  • BryanZimmer4 Bryan Zimmer (@BryanZimmer4) reported

    @steeves11 Telus is the biggest joke out there!! The land line we have crackles every time we get some moisture and they don’t care they want us to only use cell phones!! TELUS SUCKS!!!

  • klemmerd keeper31 (@klemmerd) reported

    @ItsDeanBlundell Yup, Rogers went to all that trouble to silence a twit who’s on the Telus network with lousy reception. 🙄

  • DavidDpanders David Anderson (@DavidDpanders) reported

    @TELUS over an hour wait time for technical support right now, this is unacceptable. This isn’t the first time I’ve called either, technician did not fix the problem. I can’t even get through during my lunch hour. No callback option ...

  • DJohnMorrison John Morrison (@DJohnMorrison) reported

    So let me get this right,. If you are a 25 year customer of Telus you get screwed on rates. But if you have never been with them or left Telus they will give you an amazing deal to come back. That makes great sense @TELUS @TELUSsupport