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Telus Outage Report in Bowen Island, Metro Vancouver Regional District, British Columbia

Why is my Telus service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Bowen Island, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Bowen Island, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Telus

Telus is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map Near Bowen Island, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, and Gibsons.

CityProblem TypeReport Time
Vancouver Total Blackout 15 hours ago
Vancouver Internet 16 hours ago
Vancouver Internet 22 hours ago
North Vancouver TV 3 days ago
Vancouver Wi-fi 3 days ago
Vancouver TV 3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Bowen Island, British Columbia

Latest outage, problems and issue reports in Bowen Island and nearby locations:

  • PeterMeiszner
    Peter Meiszner (@PeterMeiszner) reported from Vancouver, British Columbia

    Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

  • dianesbaker1
    Diane S. Baker (@dianesbaker1) reported from Vancouver, British Columbia

    @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

  • camcavers
    Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

  • StrategicThghts
    David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia

    @marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

  • trackwanderer
    mama bear (@trackwanderer) reported from Vancouver, British Columbia

    So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.

  • asianhabibti
    Karla كارلا جبيلي (she/her) (@asianhabibti) reported from Vancouver, British Columbia

    Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

  • kirstenSharp
    Kirsten Sharp (@kirstenSharp) reported from Westmount, British Columbia

    @DeletedFlavors @NEWS1130 Public mobile uses Telus network

  • PingRD
    Ross Derewianko (@PingRD) reported from Vancouver, British Columbia

    So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

  • Gusslin
    Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British Columbia

    Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

  • olumuyiwaayo
    Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported from West End, British Columbia

    Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!

  • SamGorC
    SGC Dream a little. Dream a lot. (@SamGorC) reported from Vancouver, British Columbia

    I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.

  • QuinnMellCobb
    Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

  • jimgordontv
    Jim Gordon (@jimgordontv) reported from Vancouver, British Columbia

    Hey @TELUS about to make my 3rd call in 3 weeks to @TELUSsupport about Optik/PVR problems! #telus

  • msmit
    Michael Smit (@msmit) reported from Vancouver, British Columbia

    @telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.

  • QuinnMellCobb
    Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia

    @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

  • dave_pasin
    Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

  • jamneria
    Jana Angela Neria (@jamneria) reported from Vancouver, British Columbia

    @FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

  • Gusslin
    Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British Columbia

    Still having issues with @TELUS wireless

  • cleanrag
    ****&Span1745 (@cleanrag) reported from Vancouver, British Columbia

    @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

  • SuzieCanuck
    Sue🇨🇦 😎🍺 (@SuzieCanuck) reported from Vancouver, British Columbia

    @lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    @infil00p @TELUS Then yes. I would write a CASL complaint. I'd also write a PrivCom complaint about deception (But deception is also part of CASL). I'd do both.

  • DogRocker44
    DogRocker44 (@DogRocker44) reported

    @Christyrose760 @TELUSsupport I left Telus Dec 1st after they made me wait 3 weeks for an appt, but I had no internet, cable and worst of all, phone! Cancelled everything and am still getting billed for everything! Hello Better Business Bureau!!

  • infil00p
    Joe Bowser (@infil00p) reported

    @fanCRTCProfling @TELUS Do we have proof that it benefits @TELUS? I believe that Norton gets 15% of the cut as per the Terms of Service.

  • alexwh
    alexwh (@alexwh) reported

    @TELUSsupport Plus the image while watching MSNBC froze on an ad and that has been it. At least Telus is giving me internet here. When will I persuade myself to exit your terrible service?

  • Kevin_Ettlin
    Kevin Ettlin (@Kevin_Ettlin) reported

    Anyone on the @TELUS Bring it Back Plan, be aware that they DO NOT remind you that your device is due back, and they WILL not grant you any extension if you miss it. Customer for 15 years, missed the return by 5 days. On the hook for $450. Very predatory system, @TELUSsupport

  • VishaulDinnana4
    Vishaul Dinnanath (@VishaulDinnana4) reported

    @TELUS @TELUSsupport Goodmorning , i’m really not satisfy with your services, constant drop calls , network issues . Im annoyed

  • ScafePozzobon
    DSP (@ScafePozzobon) reported

    @Bell_Support why is my internet always SO slow with Bell? I never had a speed issue once in my 10 years with Telus, this has been a weekly occurrence with Bell, not to mention little to no service in sooo many areas that should be full coverage!

  • ribbone9
    yum beef ribs (@ribbone9) reported

    @TELUS can you fix your Optik tv? No problems watching on my cell, but as of 2 days ago can’t watch it on my computer? Why do I spend $600 a month with you?🤬🤬🤬

  • CalgaryBluesky
    🌤️CalgaryBluesky 🇨🇦🇸🇰 💉💉💉 (@CalgaryBluesky) reported

    @EntitledCanada @TELUSsupport Agree! At least I got a greater sense that Telus mildly cared. Shaw don't give a damn.

  • infil00p
    Joe Bowser (@infil00p) reported

    @fanCRTCProfling @TELUS Yes, it definitely is. I'm messing around with the damn thing now. It's pretty terrible, and my office is now 25 degrees. It seems to only run on modern NVidia GPUs, so that's a thing. The biggest red flag is how it determines all other miners are malware!