Telus Outage in Bowen Island, Metro Vancouver Regional District, British Columbia

Crazy ... Nonsensical ... arrived for non-life threatening but ‘E’ medical appointment referral AND @TELUS is DOWN ( again ) ... chaos ... interesting how we take technology for granted ...

I think I’ll move all my IT company mobiles to Rogers. That’d *actually* be faster than getting a call answered by @TELUS client “care” to fix a plan change they screwed up.

@AllyBertamini @BarbSchmidt4 @TELUSsupport @DebraPurdyKong - As someone who works in related technology field, I can imagine Telus is putting a momentous effort in. These failures can be so complex that restoration can take longer than even the IT techs expected. Telus for sure working hard with no sleep on this issue.👍

@gazzer49 @TELUSsupport @TELUS I’ve given up, Gary. Moving to a Gmail server and maybe changing my home service.

@TELUSsupport I am 2 hours from "Outage Day 3" here in Vancouver, emails coming in, brief windows of being able to reply. For the 4th time in the last 24 hours, please update!!! #telus

@pacificbird @TELUSsupport Yeah been getting those too. Email is very sporadic. What might not send right away, ends up going a couple of minutes later. I checked the outage page and Telus is still experiencing issues. Supposed to be resolved sometime around 1 P.M. PST.

Email down and out in Vancouver.....again. Thanks for nothing #Telus.

@TELUSsupport This has been a disgraceful (and for me, expensive), technical episode #telus and as a 25 year loyal customer who has cell, home phone, internet and tv with you, I will be looking at whether I continue with you!!

@TELUSsupport Any word on when this outage will be resolved. Difficult to conduct business and connect with people without email. #telus #compensation

@TELUSsupport Im a 25 year #telus customer and have everything with you guys. This ongoing outage problem on a work day is inexcusable!! You've cost me a day's wages!!!

@chrisonhismac I despise Telus as a service provider so I’ll stick to Rogers even with the lesser coverage.

I’ve had TELUS at my condo in Gastown for over 20 years. Way better service and 4K services. Waiting for them to arrive in Yaletown to switch over.

@TransLink The problem here is that Shaw, at best, is free for 1/2 hour if you’re not one of their customers. Telus (what’s in Metro Vancouver taxis) would’ve been better. That’s actually free.

@rxstephanie @Yankoster @TELUSsupport @TELUS I will give them a chance to fix what's happened. Having my bill jump by $20 a month, without reason, is sketchy.

I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

@smashforwarddoc @TELUS @STORYHIVE Oh damn the project won. Grats!

@Ian_A_MacDonald @jodyvance @TELUS I’m so sorry. Telus is brutal and overcharges me every month. And customer service is abysmal.

@TELUSsupport I did call the sales team and was hung up on so I do t want to call in again. I would like to be treated like a customer TELUS wants to keep. Please tell me what iPhone options are available for the same deal I already received a confirmation for less than a week ago

@TELUSsupport I understand that scheduling and servicing takes time. However, we’ve been a TELUS customer for a long time and for a communication company, communication could be greatly improved. Now we wait... and looking at other providers that could get us connected ASAP. 3/3

@TELUSsupport @TELUS When you’ve been using PureFibre internet for over 4 years and to find out that the new home you’re moving into does not have PureFibre even though the website and TELUS support confirmed that we have it, is a shitty to find out on your moving day 👎 1/2

Discovering a problem with the modern world. When your Internet goes down and you have to wait a couple of days for someone to come by to fix it, you’re also without TV, movies, and music. Might just have to read in silence. @TELUS

Every single time I have to talk to @TELUSsupport (often) it’s a great experience. I know people have TELUS issues but I am consistently pleased with their service and not enough people say positive things on this yelling machine.

I really enjoy @TELUS as a company and have so very few issues with them or their services. I hope to heck when we move we can get fibre optic tho because it’s not workable in this townhouse and it’s annoying af.

Breaking down language barriers! I want to subtitle everything! @DustinJez @FCLEdu #transform2030 #microsofteducation #microsofteduca #telus #microsoftvan #wemovement #vancouver #BCEd #learning #SD43 #professionaldevelopment #****

@TELUS I am having a frustrating time trying to call you guys to purchase Internet service from you. My call has been dropped 3 times and the call-back feature is no longer available. Please make it right.

@TELUSsupport This is very odd. Some email is coming through but I know not all. Sent a test message from Gmail to TELUS, which was slow in receiving but I did get. Also just received one from something I subscribe to but still a minimum of 2 emails outstanding.

TELUSsupport @TELUS Pik tv not working at the worst possible time @oscars2019

@TELUSsupport @TELUS I have been a loyal customer for years and when my contract is up and I request a promo offer from your website and you say NO, makes switching to @ShawInfo that much easier of a decision. Brutal.

@TELUS wrote me a letter than opened with a self praise paragraph about how they won awards and how great they are. In the second paragraph they told me my bill is going up $10/month. What type of BS customer outreach is this. #crappytelecom #big3monopoly

@johnVcorbett @PattyOLimerick Don’t take this the wrong way, but as a Vancouverite who’s watched Ian Gillespie run amok for years... hahahahahahahahaha. Yeah, West Bank is terrible. Look up the TELUS Gardens development.

Forgot #Telus public Wi-Fi, it doesn't work well with #BBM or other apps.

@LesliBoldt @TELUS @shawcable Been there done that and by the time the 90 to 120 minutes is up I remind them that it’s a lot harder to find a new customer than keeping a current one and usually get a better deal or credit of some sort. After yelling at them about how awful they are & apologies are meaningless

@LesliBoldt @TELUS Well you’ve been productive that’s better than me as I swear at the phone for an hour and a half waiting for @shawcable. Your patience and industriousness is amazing. It seems the race to the bottom for horrid customer service is always ongoing between Canadian telecoms.

Don’t let the ads fool you. Here are the facts: - lawyers = bad - pipelines = bad - the good doctor = bad - young sheldon = bad - the good deeds cup = bad - cars, trucks, suvs = bad - rogers, telus, bell = bad - td, rbc, bmo, scotiabank = bad

Man. The @TELUS OptikLive is truly awful. Sorry to be Debbie Downer but it’s just terrible. Sports are basically unwatchable. #choppy #laggy #TeamCanada

Nice way to end 2018, a confirmed gift from @FriendlyFuture and @TELUS in support of our #toothtrolley

@ferliciaf89 @TELUSsupport On the phone with support now. Since the line doesn’t appear on live tv, must be something on Telus’ end. Right now my internet and optik box are being rebooted, though don’t see how that’ll make a difference.

@TELUS I am loyal customer for many years and love you guys but I really need help getting help on my home internet service and your @TELUSsupport needs help to help me :)

5) I’m doing my best to be a TELUS customer, including offering feedback on your current process. Please get back to me to resolve this matter otherwise you’ll lose a new customer and we’ll stick with Shaw.

1) @TELUS @TELUSsupport Trying to become a new customer. Monday at 5:15pm went into TELUS store on 4th in Kitsilano to place an order for internet. Was told I’d be called back to setup an appointment. No call from TELUS. Then called into customer support this morning waited for..

@bigheadtaco @CRTCeng @CCTS_CPRST @TELUSBusiness @CRTCHearings @TELUS That sucks.

Watched 7 seconds of the haunting of house hill when my TELUS box immediately shut down. #nope #notwatchinganymore #creepy #ghosts

@carlz8 @TELUS My issue is, the service always blows. I’ve had good luck with @TELUSsupport and retention.

@TELUS is hot garbage. There isn’t a week that goes by without problems with optik tv or wifi. Miss u @ShawInfo 😕

Hockey fans public service announcement! Preseason is now on Centre Ice! Apparently @Telus made errors adding it and had to call them to fix it for the 2nd year! Double check yours!

@Fidomobile I have already called and there are no options. You aren’t/won’t support the Apple Watch & when you said talk to Rogers they had no real offers either. Nothing even close to what @telus is offering.

@TELUS @TELUSsupport my family has Optik, mobile plans, and corporate plans yet no customer service! It's been 1hr and 12min on hold! Feel like I'm dealing with @AirCanada or @Bell the CS is so bad!

@TELUSsupport I've been on hold for almost an hour for a simple Telus Optik support inquiry... any reason why you're so bad at CS?

Anyone else get service drops on their cell phones while on the Canada Line or other skytrain lines? It’s pretty irritating. I’m with TELUS, if you’re wondering.

@TELUSsupport Please confirm that @TELUS will waive the penalty for early cancellation of service. Waiting for an hour to speak to an agent and 3.5 days for service to be restored is unacceptable.

@potski83 @shaw @TELUS @ShawInfo upload speed is horrible!

@CTVDrama I enjoyed the first two episodes of The Truth but something is wrong as my Telus Optic won't do a series recording on this. I'll contact Telus too, but thought you may want to know there is a problem.

If I see that Bell "hang up" commercial one more goddamn time today I'm switching to Telus.

@Cherfan4ever1 @TELUS Making a real difference in their health for sure. Brain tumours and leukaemia will really help their potential.

@TELUS @TELUSsupport what a shame ! How can a big company have such terrible customer service and liars sales man !! Lies !lies !lies !! Terrible managers ! What a shame !

@Rogers Could care less about the iPhone. They're overpriced garbage. Also I hate you Roger's for lying to me and charging me $250.00 for an internet stick your sales people said wouldnt cost me a dime. Switched to Telus in 2012 and havent looked back. But good luck hocking your shit

@AllTheLoveCoco Yeah well here we got Bell, Telus, Rogers, Vidéotron and i don’t trust the quality of the network of the smaller ones. But yeah travelling packages are horrible as well not just monthly local rate

@fauldsca @TELUS Telus spends all their money on recruiting new docs into their #patientdatatrap, not support or software. That’s why the platform you use looks like it was built 20 years ago! Because it was! They need new competition. Check out @AvaEmr by @DrMattHenschke in Alberta!

@TELUSsupport I’ve received 23 text alerts that I can now pay my TELUS bill in the past 2 minutes and it won’t stop. Help please.

@vickyyyf @Rogers Not Telus....roaming alone is a killer! And customer service is non existent!