Telus Outage Report in Westmount, Metro Vancouver Regional District, British Columbia

Problems in the last 24 hours in Westmount, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Westmount, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Westmount, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, and Burnaby.

City	Problem Type	Report Time
Vancouver	Total Blackout	15 hours ago
Vancouver	Internet	16 hours ago
Vancouver	Internet	22 hours ago
North Vancouver	TV	3 days ago
Vancouver	Wi-fi	3 days ago
Vancouver	TV	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Westmount, British Columbia

Latest outage, problems and issue reports in Westmount and nearby locations:

• 
  Margieville (@Margieville) reported 3 minutes ago from Burnaby, British Columbia

  I'm in the 2nd day, heading into the 3rd with no email service which means all the documents I need & memories which are being shared with me for this weekend's race aren't accessible. You're one of the largest telecom companies @TELUS get your crap together and fix this!

• 
  Michelle Bancroft (@banger19) reported 5 minutes ago from Vancouver, British Columbia

  @TELUSsupport Any word on when this outage will be resolved. Difficult to conduct business and connect with people without email. #telus #compensation

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 8 minutes ago from Vancouver, British Columbia

  @TransLink The problem here is that Shaw, at best, is free for 1/2 hour if you’re not one of their customers. Telus (what’s in Metro Vancouver taxis) would’ve been better. That’s actually free.

• 
  Ron Sine (@RSine57) reported 11 minutes ago from Burnaby, British Columbia

  @TELUSsupport still 36 and still counting hours with no email. No answers as to why either. Poor job for everyone associated with #TELUS Do Better

• 
  Jim Gordon (@jimgordontv) reported 19 minutes ago from Vancouver, British Columbia

  @TELUSsupport Im a 25 year #telus customer and have everything with you guys. This ongoing outage problem on a work day is inexcusable!! You've cost me a day's wages!!!

• 
  Kalpna (@KalpnaSolanki1) reported 21 minutes ago from Burnaby, British Columbia

  Tsk Tsk @TELUS cancelling my old internet service in anticipation of fibre optic being connected WITHOUT verification that the work had actually been completed. Now I have no internet connection at all @TELUSsupport #FAIL

• 
  Jennifer West (@Westjet007) reported 22 minutes ago from Vancouver, British Columbia

  I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

• 
  Luis Giraldo (@luisgiraldo) reported 24 minutes ago from Vancouver, British Columbia

  I think I’ll move all my IT company mobiles to Rogers. That’d *actually* be faster than getting a call answered by @TELUS client “care” to fix a plan change they screwed up.

• 
  SbonnerABV (@SbonnerABV) reported 26 minutes ago from Vancouver, British Columbia

  I’ve had TELUS at my condo in Gastown for over 20 years. Way better service and 4K services. Waiting for them to arrive in Yaletown to switch over.

• 
  Jay Holtslander (@j_holtslander) reported 27 minutes ago from Vancouver, British Columbia

  @chrisonhismac I despise Telus as a service provider so I’ll stick to Rogers even with the lesser coverage.

• 
  Jim Gordon (@jimgordontv) reported 28 minutes ago from Vancouver, British Columbia

  @TELUSsupport This has been a disgraceful (and for me, expensive), technical episode #telus and as a 25 year loyal customer who has cell, home phone, internet and tv with you, I will be looking at whether I continue with you!!

• 
  River B^#!$ Meowjin (@MeowjinBoo) reported 34 minutes ago from Vancouver, British Columbia

  @smashforwarddoc @TELUS @STORYHIVE Oh damn the project won. Grats!

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 36 minutes ago from Vancouver, British Columbia

  Email down and out in Vancouver.....again. Thanks for nothing #Telus.

• 
  Steven Schelling (@StevenINK) reported 36 minutes ago from Vancouver, British Columbia

  @gazzer49 @TELUSsupport @TELUS I’ve given up, Gary. Moving to a Gmail server and maybe changing my home service.

• 
  Jody Vance (@jodyvance) reported 41 minutes ago from Vancouver, British Columbia

  @rxstephanie @Yankoster @TELUSsupport @TELUS I will give them a chance to fix what's happened. Having my bill jump by $20 a month, without reason, is sketchy.

• 
  Margieville (@Margieville) reported 41 minutes ago from Burnaby, British Columbia

  Over the past couple of days I've experienced the best & worst of customer service & support. @lululemon has killed it yet again with their planning for @SeaWheeze - great customer support. My experiece with my @telus webmail & @TELUSsupport has been quite the opposite.

• 
  Steven 🇨🇦 ✡️ (@spawnsteryvr) reported 48 minutes ago from Vancouver, British Columbia

  @pacificbird @TELUSsupport Yeah been getting those too. Email is very sporadic. What might not send right away, ends up going a couple of minutes later. I checked the outage page and Telus is still experiencing issues. Supposed to be resolved sometime around 1 P.M. PST.

• 
  Kalpna (@KalpnaSolanki1) reported 52 minutes ago from Burnaby, British Columbia

  @TELUSsupport Fibre is available in our area and line is in place. Tech just did not know how to do the connection! Yet, @telus discontinued the old service!

• 
  Shawn Sviridov (@galleryss) reported 52 minutes ago from Vancouver, British Columbia

  @AllyBertamini @BarbSchmidt4 @TELUSsupport @DebraPurdyKong - As someone who works in related technology field, I can imagine Telus is putting a momentous effort in. These failures can be so complex that restoration can take longer than even the IT techs expected. Telus for sure working hard with no sleep on this issue.👍

• 
  Jim Gordon (@jimgordontv) reported 53 minutes ago from Vancouver, British Columbia

  @TELUSsupport I am 2 hours from "Outage Day 3" here in Vancouver, emails coming in, brief windows of being able to reply. For the 4th time in the last 24 hours, please update!!! #telus

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Commissioner Miner (@fanCRTCProfling) reported 49 seconds ago

  @infil00p @TELUS Then yes. I would write a CASL complaint. I'd also write a PrivCom complaint about deception (But deception is also part of CASL). I'd do both.

• 
  DogRocker44 (@DogRocker44) reported 4 minutes ago

  @Christyrose760 @TELUSsupport I left Telus Dec 1st after they made me wait 3 weeks for an appt, but I had no internet, cable and worst of all, phone! Cancelled everything and am still getting billed for everything! Hello Better Business Bureau!!

• 
  Joe Bowser (@infil00p) reported 6 minutes ago

  @fanCRTCProfling @TELUS Do we have proof that it benefits @TELUS? I believe that Norton gets 15% of the cut as per the Terms of Service.

• 
  alexwh (@alexwh) reported 9 minutes ago

  @TELUSsupport Plus the image while watching MSNBC froze on an ad and that has been it. At least Telus is giving me internet here. When will I persuade myself to exit your terrible service?

• 
  Kevin Ettlin (@Kevin_Ettlin) reported 15 minutes ago

  Anyone on the @TELUS Bring it Back Plan, be aware that they DO NOT remind you that your device is due back, and they WILL not grant you any extension if you miss it. Customer for 15 years, missed the return by 5 days. On the hook for $450. Very predatory system, @TELUSsupport

• 
  Vishaul Dinnanath (@VishaulDinnana4) reported 15 minutes ago

  @TELUS @TELUSsupport Goodmorning , i’m really not satisfy with your services, constant drop calls , network issues . Im annoyed

• 
  DSP (@ScafePozzobon) reported 16 minutes ago

  @Bell_Support why is my internet always SO slow with Bell? I never had a speed issue once in my 10 years with Telus, this has been a weekly occurrence with Bell, not to mention little to no service in sooo many areas that should be full coverage!

• 
  yum beef ribs (@ribbone9) reported 18 minutes ago

  @TELUS can you fix your Optik tv? No problems watching on my cell, but as of 2 days ago can’t watch it on my computer? Why do I spend $600 a month with you?🤬🤬🤬

• 
  🌤️CalgaryBluesky 🇨🇦🇸🇰 💉💉💉 (@CalgaryBluesky) reported 19 minutes ago

  @EntitledCanada @TELUSsupport Agree! At least I got a greater sense that Telus mildly cared. Shaw don't give a damn.

• 
  Joe Bowser (@infil00p) reported 20 minutes ago

  @fanCRTCProfling @TELUS Yes, it definitely is. I'm messing around with the damn thing now. It's pretty terrible, and my office is now 25 degrees. It seems to only run on modern NVidia GPUs, so that's a thing. The biggest red flag is how it determines all other miners are malware!