Telus Outage Report in Westmount, Metro Vancouver Regional District, British Columbia

Problems in the last 24 hours in Westmount, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Westmount, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Westmount, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, and Burnaby.

City	Problem Type	Report Time
Vancouver	Internet	12 hours ago
Vancouver	Total Blackout	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	2 days ago
North Vancouver	TV	3 days ago
Vancouver	Wi-fi	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Westmount, British Columbia

Latest outage, problems and issue reports in Westmount and nearby locations:

• 
  Ross Derewianko (@PingRD) reported 4 minutes ago from Vancouver, British Columbia

  So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 10 minutes ago from Vancouver, British Columbia

  I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.

• 
  Antman 🐜🐜 (@ntman__) reported 11 minutes ago from Burnaby, British Columbia

  @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 11 minutes ago from Vancouver, British Columbia

  Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

• 
  Diane S. Baker (@dianesbaker1) reported 11 minutes ago from Vancouver, British Columbia

  @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

• 
  Cam Cavers (@camcavers) reported 13 minutes ago from Vancouver, British Columbia

  @wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

• 
  mama bear (@trackwanderer) reported 15 minutes ago from Vancouver, British Columbia

  So glad we got DAZN for the singular reason that Telus has too many ridiculous problems.

• 
  Karla كارلا جبيلي (she/her) (@asianhabibti) reported 23 minutes ago from Vancouver, British Columbia

  Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

• 
  Peter Meiszner (@PeterMeiszner) reported 25 minutes ago from Vancouver, British Columbia

  Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

• 
  BdblE (@MsYouDoYou) reported 28 minutes ago from Burnaby, British Columbia

  Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.

• 
  Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported 28 minutes ago from West End, British Columbia

  Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!

• 
  Kirsten Sharp (@kirstenSharp) reported 28 minutes ago from Westmount, British Columbia

  @DeletedFlavors @NEWS1130 Public mobile uses Telus network

• 
  Sue🇨🇦 😎🍺 (@SuzieCanuck) reported 37 minutes ago from Vancouver, British Columbia

  @lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 38 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  ****&Span1745 (@cleanrag) reported 39 minutes ago from Vancouver, British Columbia

  @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 39 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  David Schreck (@StrategicThghts) reported 43 minutes ago from North Vancouver, British Columbia

  @marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

• 
  Jana Angela Neria (@jamneria) reported 45 minutes ago from Vancouver, British Columbia

  @FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

• 
  Michael Smit (@msmit) reported 54 minutes ago from Vancouver, British Columbia

  @telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 59 minutes ago from Vancouver, British Columbia

  Still having issues with @TELUS wireless

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  the Social Libertarian (@WartOf67) reported 1 minute ago

  @Shawhelp 4 days now I’ve been trying to schedule a service call. @ShawInfo is pathetic. Waiting on hold again as I type. Also talking to @TELUS to move my contract over

• 
  Barry Chase (@sikkensman) reported 2 minutes ago

  Is there any management left at Telus? I am a 2 month customer with a completely messed up bill and no one will resolve the issue. I over paid my first bill by $300 under the premise the second bill would be straightened out and have spent hours on the phone since to no avail...

• 
  cyrus (@harmlessvirus) reported 3 minutes ago

  @TELUS your customer service has to be the worst had me on the phone for over 2 hours still did get to talk to nobody the internet is by far the worst in Canada

• 
  Jeff Cavanagh (@JeffCavanagh1) reported 7 minutes ago

  @AHS_media got vaccinated yesterday at Telus Convention Centre. They made me take off my surgical mask and put on their exact same mask. In a giant area full of unvaccinated people. Unmasked. Horrible public health.

• 
  Unpopular opinion (@kevdwilliams) reported 9 minutes ago

  Hey @TELUS , maybe you should hire some more people so no one has to wait on hold for over an hour any time they need support.

• 
  Dagmar Gross (@Dagmar__Gross) reported 9 minutes ago

  Turns out it was a very clever SCAM. The deal sounded too good to be true. And it was. They sent me a contract by email. Warning bells went off w/the language. I called Telus 1-866 customer service to verify. Thankfully before I gave out any ID or credit card information.

• 
  #2021 Mayo Monkey (@monique97836939) reported 15 minutes ago

  @TELUSsupport Horrible service!! Three times at home waiting for tech, no show!! So angry, hours on the phone for nothing! Shame on you TELUS! I will be shopping for new providers, over 2 grand a year , terrible shameful!!’

• 
  LifestyleDigs (@TheLifestyleDig) reported 18 minutes ago

  Holy ****! Over ONE HOUR WAIT on @TELUS?!! NO email all day due to this stupid migration to Google. What the hell do I need to pay Telus for an email account when GMail gives me a free account?!

• 
  Catherine Shappit (@CatherineShapp3) reported 18 minutes ago

  @fordnation Getting my shot soon and registration was very easy so l don't get that and Telus should smarten up and fix that glitch so people can get their registration confirmation.

• 
  Dan VA3ETS (@va3ets) reported 19 minutes ago

  @CarrotTop1023 Hey Tim, I had that issue earlier tonight with messages notifications. Not that this would likely contribute to why it’s happening, but curious what carrier you’re on? I’m on Telus here