Telus Outage Report in Westmount, Metro Vancouver Regional District, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Westmount, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Westmount and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (58%)
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Phone (17%)
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Wi-fi (11%)
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TV (6%)
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Total Blackout (4%)
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E-mail (4%)
Live Outage Map Near Westmount, Metro Vancouver Regional District, British Columbia
The most recent Telus outage reports came from the following cities: North Vancouver, Vancouver and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 North Vancouver |
Phone | |
| Vancouver |
Internet | |
| North Vancouver |
TV | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Westmount, British Columbia
Latest outage, problems and issue reports in Westmount and nearby locations:
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Diane S. Baker
(@dianesbaker1) reported
from
Vancouver, British Columbia
@Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.
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Dave Pasin
(@dave_pasin) reported
from
Vancouver, British Columbia
@entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!
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SGC Dream a little. Dream a lot.
(@SamGorC) reported
from
Vancouver, British Columbia
I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?
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Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
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Gustavo Lin | 林偉綸
(@Gusslin) reported
from
Vancouver, British Columbia
Still having issues with @TELUS wireless
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Jana Angela Neria
(@jamneria) reported
from
Vancouver, British Columbia
@FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.
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Karla كارلا جبيلي (she/her)
(@asianhabibti) reported
from
Vancouver, British Columbia
Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.
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SGC Dream a little. Dream a lot.
(@SamGorC) reported
from
Vancouver, British Columbia
I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.
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Cam Cavers
(@camcavers) reported
from
Vancouver, British Columbia
@wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…
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Kirsten Sharp
(@kirstenSharp) reported
from
Westmount, British Columbia
@DeletedFlavors @NEWS1130 Public mobile uses Telus network
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Emmanuel Naidoo
(@naidoo_emmanuel) reported
from
Burnaby, British Columbia
@Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService
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Gustavo Lin | 林偉綸
(@Gusslin) reported
from
Vancouver, British Columbia
Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.
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David Schreck
(@StrategicThghts) reported
from
North Vancouver, British Columbia
@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
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Antman 🐜🐜
(@ntman__) reported
from
Burnaby, British Columbia
@TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..
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Sue🇨🇦 😎🍺
(@SuzieCanuck) reported
from
Vancouver, British Columbia
@lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?
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Michael Smit
(@msmit) reported
from
Vancouver, British Columbia
@telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.
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Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
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David Schreck
(@StrategicThghts) reported
from
North Vancouver, British Columbia
@marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.
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#IndianStatus531
(@BlueCedarAngel) reported
from
Burnaby, British Columbia
There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.
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****&Span1745
(@cleanrag) reported
from
Vancouver, British Columbia
@TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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jim
(@JimPappa) reported
@Scoot99254268 @OlaftheP This is so wrong Telus can not even respond to phone problems .Waite for them with a health problem HAaaaaaa!
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Dino Pupulin
(@DPupulin) reported
@TELUSsupport Help, My account # is 1177478 and i have been on hold for 45 minutes. My adt/telus account is renewing and i cant get a hold of anyone.
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Ian the Nator
(@IanatorX) reported
My phone seems ****** right now. Music won't play, images won't delete, apps like Ibispaint, vidoe and Discord crash. a Notif saying "My Telus has stopped working" frequently pops up. What ********, man
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Adam J. Humphreys
(@Making8) reported
@ExtraLars I have Shaw Bluecurve but Telus now has some pretty interesting packages so I'd give them a look. I wouldn't go for Shaw without Bluecurve (the modems are just garbage and fail every 1.5 years).
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Zedmonton
(@IPCoachZ) reported
@Yeg_Girl94 @Rogers Rogers has proven to be one of the worst companies. You have to pick a provider for internet. I picked Shaw to not do Telus. Now what. I din't like Telus or Rogers.... sine bloody choice
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Lisa from the Park
(@Liser46303302) reported
@JLCWood2017 If you are a Telus customer, call them and ask for Call Control. We had up to 30x day, now have had ZERO in 8 months. Well worth it!!! #timewasters
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Isa
(@Isa14327958) reported
@Lionbridge #Lionbridgeabuse #adsassessor YOU'RE A SHAME! STOP INCREASING THE TCR, WE KNOW YOU AND TELUS DON'T GIVE A **** ABOUT QUALITY, BUT THE CLIENT ACTUALLY CARES. You'll get in trouble because the quality will drop so much that it will harm the company and the client.
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Treatz
(@Treatz_1) reported
Update to @Bell "amazing" DSL internet. Home line was ported out in January to @TELUS. bell system didn't realize this for 3 months. Cut our service today. Profile has to be rebuilt for dry loop. 1st thing I said to bell tech was "this is dry loop" save me @SpaceXStarlink
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Kyle
(@Loxheart) reported
@JustinTrudeau While this is nice and all, if you really wanted to ensure better access to Internet for Canadians you'd address the horrible state of affairs in Canadian telecom with Rogers, Bell, and Telus owning every single provider nation wide. Were hemorrhaging money due to these three.
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Isa
(@Isa14327958) reported
@Lionbridge #Lionbridgeabuse #adsassessor YOU'RE A SHAME! STOP INCREASING THE TCR, WE KNOW YOU AND TELUS DON'T GIVE A **** ABOUT QUALITY, BUT THE CLIENT ACTUALLY DOES. You'll get in trouble because the quality will drop so much that it will harm the company and the client.