Telus Outage Report in Westmount, Metro Vancouver Regional District, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Westmount, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Westmount and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 13: Problems at Telus
Telus is having issues since 10:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (28%)
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Wi-fi (10%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Westmount, Metro Vancouver Regional District, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Total Blackout | |
| Vancouver |
Internet | |
| Vancouver |
TV | |
| Vancouver |
Wi-fi | |
| Vancouver |
Phone | |
| North Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Westmount, British Columbia
Latest outage, problems and issue reports in Westmount and nearby locations:
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Marcrake
(@Marcrakee) reported
from
Burnaby, British Columbia
@TELUS Roses are red Violets are blue My internet is down Can't work at all
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Wily Mike Reilly
(@brianb3648) reported
from
Vancouver, British Columbia
@NYJetsCanada @BCLions @OhioBobcats @CFL @nathan_rourke @TELUS Hey idiot it's a Canadian draft. He's a CANADIAN. Maybe sit this one out. No ******* clue. LOL
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@CommonSenseSoc @TELUSsupport @CRTCeng It’s $32 to add 2gb. The TELUS wifi at home is so bad we’ve had to use data with everyone trapped here and now we’ve got 2gb for 20 days.
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.
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Bruno Athayde 🇨🇦 🇧🇷 🏳️🌈
(@athayde_br) reported
from
Vancouver, British Columbia
@TELUSsupport terrible service! Terrible support! Terrible customer care! Everything just so disappointing! Internet doesn’t work, tech doesn’t show up, customer care does nothing for the customer... Thanks @TELUS for the poor service.
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Mike Klassen
(@MikeKlassen) reported
from
Vancouver, British Columbia
So my wife and I were speaking about the fact we turned down multiple requests by @TELUS reps to connect our home with fiber optic “for free” 😒 Their doubling down on Huawei tech this week makes me think we made the right call.
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ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
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Michael C
(@Michael86286849) reported
from
North Vancouver, British Columbia
Telus sucks
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Janice Abbott
(@jajawoot) reported
from
Vancouver, British Columbia
Hey @TELUS We need 60 phones for a temporary facility for folx who are Recovering from COVID. Refurbished is fine, they just need to be able to contact families and friends for comfort (they will be in isolation), and staff if they need help. 🙏
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Jessy
(@CoachDhillon) reported
from
Vancouver, British Columbia
Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@TELUSsupport @TELUS if no one gets back to me with a solution to the problem you created soon, I will not pay my next bill. See how you like that. That or I’ll cancel all my TV, cell phone, internet and you’ll lose an extremely loyal customer. Customer not satisfied.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
@TELUSsupport your instructions on configuring Outlook post migration aren’t very good. I’d like my Telus email to@come through there and not Google. Followed your instructions and when I input my Telus address, says “email address already added”. Doesn’t help. 1/2
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Cameron Maltby
(@cameronmaltby) reported
from
North Vancouver, British Columbia
@WayneFougere I got Bluecurve and got the deal, even as an existing customer. Shaw has been reliable for my tv and internet for years. I had TELUS Internet when I first moved back to Vancouver and found it unreliable. Haven’t had any problems with Shaw.
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Marcrake
(@Marcrakee) reported
from
Burnaby, British Columbia
@TELUS Roses are red Roses are blue My internet is down Can't work at all
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Literally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.
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Kate Madden
(@kate0madden) reported
from
Vancouver, British Columbia
@NicESpurling @NatalieTheCapn Telus was a terrible experience and I eventually just gave up.
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Janice Abbott
(@jajawoot) reported
from
Vancouver, British Columbia
Hey @TELUS We @FreeOfViolence need 65 phones for a facility for folx who are recovering from #COVIDー19. Refurbished is cool, just need to be able to contact family & friends for comfort as will be in isolation, & will make contacting staff easier, if they need help.
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Steven 🇨🇦 ✡️
(@spawnsteryvr) reported
from
Vancouver, British Columbia
Sitting around wondering what it will take for @TELUSsupport @TELUS to get back to me. To fix my email. To clean up the mess they made. Hmmm...
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dj fuentes
(@chinitta) reported
from
Vancouver, British Columbia
Conversation. She sounded very uncertain of the said program/ promotion. Fast forward 2wks after, NO FOLLOW UP PHONE CALL @TELUS @TELUSsupport crappy service! Just got off the phone with another customer rep. In all fairness, he was apologetic and kind. Still, No resolution.
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Thomas Gautreau
(@TomGautreau) reported
from
Vancouver, British Columbia
Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Dr. Ubaka Ogbogu
(@UbakaOgbogu) reported
Telus technician: I prefer not to lie to you. Me: Uhn? Why is that a preference? Still no further than I was after the service call. Time to call Shaw.
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نئ ناظره بنت نئ اوڠ
(@itsniknazirah) reported
@ck_nz Yup. Agree with you. Tak kisah pun kalau local brand nak keluarkan sunscreen which it is good for our economy but hopefully dorg ni telus. I'm ready to support them.
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Ian Harding
(@IANRHARDING) reported
Funny that when comparing Shaw internet plans with Telus, our current Shaw service completely drops off. Maybe it’s a sign to switch...
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Bellwise
(@Bellwize) reported
My Telus internet hasn't been working FOR MONTHS. They've completely oversubscribed my area, and refuse to do a single thing about it. I've called support at least 20 times now and still have no permanent solution. What else can I do? @TELUSsupport
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Nida Shams
(@NidaShams) reported
@RogersHelps I've been with you since 2005, & I'm leaving now. Spent 10+ hours trying to get help but calls keep dropping while waiting to be connected or while talking to reps after waiting for hours. No call back, even though you have my # (@Bell/@TELUS both called back).
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Aaron Amadeus
(@amadeusrock) reported
Just moved my wireless service from @TELUS to @Rogers Main reason is Telus is offshoring level 1 support and service to the Philippines and Rogers is all in Canada. So I would rather support folks in Canada working. Telus you can win me back one day of you hire in Canada.
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Lesley Rosiak
(@lesleyrosiak) reported
@TELUSsupport Just called that number. Seems like they just deal with Telus Mobility. Didn't seem to have any options for dealing with Telus Optik issues. Really not user friendly at all.
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Time Ain't on Our Side 🇨🇦 🌲⏳
(@OhSheri1) reported
from
Winnipeg, Manitoba
@MaryamMonsef Why are we spending money to give over to internet service providers like Roger's, Telus, Bell? Let the state own telecoms in a crown corp instead of giving away our investment.
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Chris Umiastowski
(@cumiastowski) reported
Just moved 4 mobile lines to Telus (business plan), will be paying $50 per line for 20 Gigs. If you pay more and get less, you might consider moving too. Pretty damn easy with a sales rep helping by email. Took 10 minutes.
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Brian Walters Dog Rescuer- PT Chef
(@bubbatruk88) reported
and call service. 2G of data....which means 2G off your wireless if you have wireless at home. We bought a package of Telus Optik TV....That gives us 10G wireless per month ....then you simply tag your phone to your wireless WIFI ..( free and unlimited -on your phone ) ...