Telus Outage Report in Westmount, Metro Vancouver Regional District, British Columbia

Problems in the last 24 hours in Westmount, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Westmount, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (13%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Westmount, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, and Burnaby.

City	Problem Type	Report Time
Vancouver	Total Blackout	7 hours ago
Vancouver	Internet	9 hours ago
Vancouver	Internet	14 hours ago
North Vancouver	TV	2 days ago
Vancouver	Wi-fi	2 days ago
Vancouver	TV	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Westmount, British Columbia

Latest outage, problems and issue reports in Westmount and nearby locations:

• 
  BdblE (@MsYouDoYou) reported 3 minutes ago from Burnaby, British Columbia

  I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.

• 
  BdblE (@MsYouDoYou) reported 4 minutes ago from Burnaby, British Columbia

  @maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.

• 
  BdblE (@MsYouDoYou) reported 5 minutes ago from Burnaby, British Columbia

  @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

• 
  E-Comm 9-1-1 (@EComm911_info) reported 6 minutes ago from Vancouver, British Columbia

  .@TELUS advises that service has been restored.

• 
  Dave Pasin (@dave_pasin) reported 8 minutes ago from Vancouver, British Columbia

  @richardzussman @TELUS couldn’t organize its way out of one car parade. A truly horrid company. It’s no wonder this clown show was a failure. The govt should’ve known how bad Telus was before allowing them to undertake the task. It’s no wonder it failed. Relying on Telus is abysmal organization

• 
  BdblE (@MsYouDoYou) reported 9 minutes ago from Burnaby, British Columbia

  It’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.

• 
  BdblE (@MsYouDoYou) reported 10 minutes ago from Burnaby, British Columbia

  God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.

• 
  Vik Saggu (@VancitySaggu) reported 21 minutes ago from Burnaby, British Columbia

  @FlossYourTooth Wtf what’s this on Telus?

• 
  Kristy J. (@kristygilljames) reported 30 minutes ago from North Vancouver, British Columbia

  MST time? 7:48 in YVR-8:48 MST? @TELUSsupport your website say’s 9pm MST voicemail said you’re closed. (Called earlier &got estimated 90min wait time) However... I may be wrong with the times? Being charged for ADT and @telus SmartHome-need help sorting out please!

• 
  BdblE (@MsYouDoYou) reported 30 minutes ago from Burnaby, British Columbia

  And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.

• 
  Rob Foster (@rjfoster1511) reported 38 minutes ago from Vancouver, British Columbia

  @TELUS @TELUSsupport WHERE ******** ARE YOU??? 8 HOURS WAITING FOR A SCHEDULED APPOINTMENT. BEYOND ******* RIDICULOUS NOW.

• 
  Stefano Buliani (@sapessi) reported 38 minutes ago from Vancouver, British Columbia

  @lizthegrey Oh, super interesting. What did you use? Right now I have a telus box going into a Google wifi mesh + cat6 off the Google wifi (the house is all wired). Would love to be able to skip one hop and have internet go first to the wired network then wifi from there

• 
  Dave Pasin (@dave_pasin) reported 40 minutes ago from Vancouver, British Columbia

  @Bzubyk We all know it’s drivel damage control written by a PR hack. What it didn’t say was how they were going to remedy to situation. Probably because that cost $ & everyone knows @Telus is loathe to spend $ on much but virtue signalling PR campaigns.

• 
  BdblE (@MsYouDoYou) reported 41 minutes ago from Burnaby, British Columbia

  Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.

• 
  Dave Pasin (@dave_pasin) reported 44 minutes ago from Vancouver, British Columbia

  @casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?

• 
  David Schreck (@StrategicThghts) reported 45 minutes ago from North Vancouver, British Columbia

  @TELUSsupport I have a Google email account and I don’t want another one. How do I stop nuisance text messages from TELUS about switching my TELUS email (which I never use).

• 
  Nicholas John Ellan (@njfavengers) reported 46 minutes ago from Burnaby, British Columbia

  Hey @Translink it's way past time we got indigenous place names going on some of these SkyTrain stations. Like Patterson? Braid? "Main St Science World"??? A) it's the Telus World of Science these days B) we don't need you to tell us it's on main st C) **** colonialism in the ear

• 
  mea70 (@doppelganger70) reported 48 minutes ago from North Vancouver, British Columbia

  Is #Telus internet down in North Vancouver/Capilano area or is it just me? @TELUSsupport #PureFibre #NorthVan

• 
  Matt Colangelo (@mattcolangelo) reported 49 minutes ago from Burnaby, British Columbia

  @telus our internet speed has been operating like it’s 1998. You have put us 23 years into the past. We have called your disgraceful support 4 times and have waited on hold for close to 5 hours only to receive support from humans with no solution. When are you going to fix it?

• 
  b ran out of time (@bh_) reported 49 minutes ago from Mount Pleasant, British Columbia

  Rogers, Telus, Bell was too many. I think we should all just stop doing business with Bell. They’re already weakened. If we can get Rogers, Telus, Bell down to 2 then that just seems like a better amount to me.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ethan (@Elnath_salad) reported 8 minutes ago

  @nervysage @Mute14_ It's a "pick your poison" type deal with Canadian ISPs unfortunately, I'm with Telus and I've gotten really bad service from them and I'm stuck in a 2 year contract there as well

• 
  Monique M 🏳️‍🌈🏳️‍⚧️🚡🥖 (@Social_Moi) reported 9 minutes ago

  @delnparker @TELUS To be fair, his boss didn't have to do anything. He didn't gain anything from this. He showed support to one of his staff and put himself out there. And Kudos to @TELUS for being extremely supportive , openly and privately to staff, in a world that is far from it.

• 
  maybe_slifer (@slifer91) reported 15 minutes ago

  @JatIkhwan Pastikan agensi telus so that no problem in the future as you will be the front face. Regardless what you said people will blame you if anything happens in future.

• 
  Algis Akstinas (@AlsoKnownAs_AA) reported 16 minutes ago

  TELUS seems to worry about the cost and solution of serving wholesale partners. Let's make a deal @TELUS. @dotmobileapp will assume implementation and cost as a public cloud based Full #MVNO & #MVNE. In fact that's what we've proposed all along. Multiple birds with one stone.

• 
  Seumas Bruce (@SeumasBruce) reported 18 minutes ago from Calgary, Alberta

  Took my 3 teens down to Telus Convention Centre for 1st shots tonight. Kudos and virtual hugs to all the AHS workers (and volunteers?)! RN administering our shots was pulling a 12hr shift!

• 
  Danielle Parker (@delnparker) reported 19 minutes ago

  @Social_Moi @TELUS I didn't mean anything by it. I was one of 3 gays who worked at a Telus retail store a few years back, and everyone was really good by it. We can never have too many allies.

• 
  mildish gambino (@Nastyboybuttle) reported 23 minutes ago

  @TELUS you have the worst internet service in Canada, smoke my pole

• 
  Barbara (@BabsAtHeart) reported 23 minutes ago

  @ab_vax @DarianaAlSalam @AHS_media Parking at the Telus Centre is free. You just need to register your vechicle with Parkplus for the free 90 mins. You can do that by using the parkplus app or at the machine by the elevators. Last Friday there was an employee there to help on the floor I parked on.

• 
  Tyler Power (@TylerPowerNL) reported 23 minutes ago

  What kind of awful surcharge is call-forwarding @TELUS ? I just got charged more for this than I did for my actual bill. Then your surcharge is 3x more expensive than Bell. You’ve lost an internet, tv, and mobility customer.

• 
  Kaye (@kaye_yuki) reported 28 minutes ago

  @teesang Does Telus support Apple watches?