Telus Outage Report in North Vancouver, Fraser Valley Regional District, British Columbia
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in North Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in North Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (47%)
-
Phone (28%)
-
Wi-fi (9%)
-
TV (7%)
-
E-mail (5%)
-
Total Blackout (4%)
Live Outage Map Near North Vancouver, Fraser Valley Regional District, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, Port Moody, Burnaby, Richmond, Delta and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Total Blackout | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near North Vancouver, British Columbia
Latest outage, problems and issue reports in North Vancouver and nearby locations:
-
Marcrake
(@Marcrakee) reported
from
Burnaby, British Columbia
@TELUS Roses are red Roses are blue My internet is down Can't work at all
-
Troy Weatherly
(@troysweather) reported
from
Delta, British Columbia
@TELUSsupport I did not realize that y'all replied to this. 13 @telus reps later they had my confirm a second piece of ID and baba-bing bada-boom, it was fixed just like that. But the crazy part was me having to explain my "issue" to every single rep that I was transferred to.
-
Michael C
(@Michael86286849) reported
from
North Vancouver, British Columbia
Telus sucks
-
Mike Klassen
(@MikeKlassen) reported
from
Vancouver, British Columbia
So my wife and I were speaking about the fact we turned down multiple requests by @TELUS reps to connect our home with fiber optic “for free” 😒 Their doubling down on Huawei tech this week makes me think we made the right call.
-
Natalie Lanoville 🇨🇦 🌱
(@NatalieLanovill) reported
from
Vancouver, British Columbia
@EvaSiu21 @mtnbvan No way am I cancelling my account with @Telus... the other service providers are GARBAGE. But I DO care about the 5G issue and I bet a lot of other customers do too.
-
Thomas Gautreau
(@TomGautreau) reported
from
Vancouver, British Columbia
Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
-
Patrick Tubajon
(@iheartgudrun) reported
from
Richmond, British Columbia
@TELUS you need better customer service to keep your customers
-
Albert Luk 陸 偉 明
(@AlbertLuk888) reported
from
Richmond, British Columbia
@JustinTrudeau @bcpremier Please ask the corporates help out like Shaw/Telus internet bills and cell phone bills. Icbc insurance and home insurance that goes over thousands dollars. No bills until the CV19 is over. We trying to use our savings on foods and rent/mortgage.
-
Wily Mike Reilly
(@brianb3648) reported
from
Vancouver, British Columbia
@NYJetsCanada @BCLions @OhioBobcats @CFL @nathan_rourke @TELUS Hey idiot it's a Canadian draft. He's a CANADIAN. Maybe sit this one out. No ******* clue. LOL
-
BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@CommonSenseSoc @TELUSsupport @CRTCeng It’s $32 to add 2gb. The TELUS wifi at home is so bad we’ve had to use data with everyone trapped here and now we’ve got 2gb for 20 days.
-
BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
Literally actually can’t believe that @TELUS is doing less than bare minimum right now to support customers in this crisis. Literally every other provider is waiving cell phone data overages and you’re like “we know you can’t travel so we are waiving roaming fees”. Do better.
-
BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@CommonSenseSoc @TELUSsupport @CRTCeng @TELUS They won’t fix it because they want us to get fibre but our strata doesn’t want them drilling holes into the building envelopes.
-
ABALI
(@G_ABALI_S) reported
from
Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
-
Jessy
(@CoachDhillon) reported
from
Vancouver, British Columbia
Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
-
Marcrake
(@Marcrakee) reported
from
Burnaby, British Columbia
@TELUS Roses are red Violets are blue My internet is down Can't work at all
-
Cameron Maltby
(@cameronmaltby) reported
from
North Vancouver, British Columbia
@WayneFougere I got Bluecurve and got the deal, even as an existing customer. Shaw has been reliable for my tv and internet for years. I had TELUS Internet when I first moved back to Vancouver and found it unreliable. Haven’t had any problems with Shaw.
-
Janice Abbott
(@jajawoot) reported
from
Vancouver, British Columbia
Hey @TELUS We need 60 phones for a temporary facility for folx who are Recovering from COVID. Refurbished is fine, they just need to be able to contact families and friends for comfort (they will be in isolation), and staff if they need help. 🙏
-
Amanda S W♡
(@AmandaSW87) reported
from
Delta, British Columbia
@AmyBeeman @TELUSsupport @TELUS This actually makes me really mad. I’ve been a customer for nearly 20 yrs...&all I see is pricing going up when other companies are way less. Currently $95/m for 3Gbs of data, like wtf.😳 It’s like MURDER to me. I need to upgrade but don’t have the patience to call & negotiate.
-
Janice Abbott
(@jajawoot) reported
from
Vancouver, British Columbia
Hey @TELUS We @FreeOfViolence need 65 phones for a facility for folx who are recovering from #COVIDー19. Refurbished is cool, just need to be able to contact family & friends for comfort as will be in isolation, & will make contacting staff easier, if they need help.
-
KDRuslie
(@KDRuslie) reported
from
Richmond, British Columbia
@TELUSsupport hi there. I tried to call telus support re. our home bill for March 2020. We have special discount for 1 year agreement, yet it didnt show in March bill. Pls contact me. Thanks
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
TRexMD
(@TRexMD780) reported
@NightShiftMD How about getting inundated every week from frantic orphaned patients trying to find a Family Doctor? I get requests from people in other cities 3-6hrs away. I can't do it, I'm maxed out. But Telus Health will provide **** virtual care & they make a profit. That's called collapse
-
Halifax Learning!
(@HalifaxHCLN) reported
Hey #Telus @TELUS @TELUSsupport how poorly do you treat your staff and customers? And always with the threat that a not for profit organization will pay more- if the issue can't be sorted via your website. It can't. 42 minutes of my life gone with this nonsense.👎🏼👋 Bye #Telus.
-
john delvecchio he him circumcised masked n vaxed
(@johngdelvecchio) reported
@CharlesBodi @CBSANOR @Adam_Stirling Sigh soon the only time we might hear from him is when we call for technical support for Telus
-
CdnBlue99
(@cdnblue99) reported
@CityNewsVAN The CRTC needs to stop this immediately. Rogers buys Shaw then we are down to 2 horrible options, Rogers & Telus, neither of them have a ounce of customer services. It will be disastrous, we are already being robbed by their pricing, it will only get worst without Shaw!!
-
Mark Gentile
(@markgentile) reported
@TELUSsupport I ordered a device from the website received it last night and now I’m being told I can’t activate until Monday. As a new Telus customer this is a joke
-
Cory S. Laybourne
(@MrMoonshine1974) reported
Hey @TELUS @TELUSsupport, why are the outgoing calls not working in #Kamloops right now?
-
Kirk Murphy 🇺🇦
(@kirkmurphy) reported
@Lidsville Denial's a defense mechanism common to most all of us- a tool for intolerable anxiety. To grossly paraphrase, denial's one of the least adaptive (or per some psychoanalysts, "most primitive") mechanisms: can't solve problems one won't acknowledge). #BCpoli's selling out to Telus.
-
lucas 🎺
(@theLUCASTDS) reported
@freespiritus @bctf What IN The world is Telus Health? I’d never heard of it, ever, until a month ago. And then all of the sudden i see their trucks around and read all this stuff about privatization. What are they?
-
Marc Roberts
(@DarkSalesJedi) reported
@TELUS @TELUSNews @TELUSsupport If anyone is thinking of switching to Telus, Don't. New androids keep disconnecting from wifi. Tried all the quick fixes that Google suggests. Tells refuse to offer any help, but they graciously offered to charge us $3 a month to block data.
-
Little V
(@LittleVMills) reported
The good news is Telus is installing Fibre in Calgary and a bunch of Alberta and BC so it’s just a matter of time but, streaming 1080p 60fps might be a problem until then lol