Telus

Telus Outage Report in North Vancouver, Fraser Valley Regional District, British Columbia

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The latest reports from users having issues in North Vancouver come from postal codes V7L, V7M, V7J, V7N, V7G, V7P and V7H.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in North Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in North Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in North Vancouver, Fraser Valley Regional District, British Columbia 12/09/2025 06:55

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Phone (23%)

    Phone (23%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near North Vancouver, Fraser Valley Regional District, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Delta, Richmond, Burnaby and New Westminster.

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City Problem Type Report Time
CanadaVancouver Wi-fi
CanadaNorth Vancouver Phone
CanadaVancouver Phone
CanadaDelta Phone
CanadaVancouver Phone
CanadaNorth Vancouver Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near North Vancouver, British Columbia

Latest outage, problems and issue reports in North Vancouver and nearby locations:

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    Telus knows as well as I do that I only have one other option for internet so they aren’t that motivated to provide technicians that can help with anything outside of plugging in a device. My husband had to troubleshoot for them last week.

  • auraalexandra16 Raymond (@auraalexandra16) reported from Richmond, British Columbia

    @TELUS This is to let you know that your Customer Service Representative was so Rude. Glad that I made a switched back to another provider.

  • LexaHobenshield Lexa Hobenshield (@LexaHobenshield) reported from Anmore, British Columbia

    @TELUS you need to do better! I watch on average one movie per year... it continues to freeze intermittently. To contact you for support (and wait for a response) is something I don’t have time for. I expect more for what I spend with you! #dobetter #customerservicematters

  • EComm911_info E-Comm 9-1-1 (@EComm911_info) reported from Vancouver, British Columbia

    .@TELUS advises that service has been restored.

  • bow_en_arrow Grant Bowen (@bow_en_arrow) reported from North Vancouver, British Columbia

    @TELUSsupport we moved our cellular service from Telus to Koodo. Now we have a credit balance with Telus. How do we get that balance refunded?

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.

  • VanCityVeinot Brad Veinot (@VanCityVeinot) reported from Vancouver, British Columbia

    Shout to @TELUS for having the worst ******* internet service in BC for playing @Xbox online. #MovingToShaw

  • ProfLalonde Patrick C. Lalonde (@ProfLalonde) reported from New Westminster, British Columbia

    @reporteremma Telus, Bell, and Rogers played these games in Windsor, Ontario (where I formerly lived) for years. The only solution I found was them adding a note / rule on my account that I wasn’t liable for roaming in Michigan. But it’s annoying having to call to back out charges. Frustrating

  • JDNovel Jennifer Duholke (@JDNovel) reported from North Vancouver, British Columbia

    @TELUS Our TV signal here in North Van keeps dropping-been like this for two days. What’s up Telus? @NorthVanRT

  • sapessi Stefano Buliani (@sapessi) reported from Vancouver, British Columbia

    @lizthegrey Oh, super interesting. What did you use? Right now I have a telus box going into a Google wifi mesh + cat6 off the Google wifi (the house is all wired). Would love to be able to skip one hop and have internet go first to the wired network then wifi from there

  • rjfoster1511 Rob Foster (@rjfoster1511) reported from Vancouver, British Columbia

    @TELUS @TELUSsupport WHERE ******** ARE YOU??? 8 HOURS WAITING FOR A SCHEDULED APPOINTMENT. BEYOND ******* RIDICULOUS NOW.

  • MartinvandenH Martin van den Hemel (@MartinvandenH) reported from Richmond, British Columbia

    Hey @CBC! What’s the problem with your audio? Audio dropped in and out on Telus Optik TV Channel 800 and Telus Optik TV Channel 3, this morning/afternoon/evening which ruined my recording of @BBC #WaroftheWorlds

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    I’ve been with @TELUS since they were Clearnet in 1995 and I’ve always enjoyed them but there is literally nothing they could do to redeem themselves from the year of garbage internet which they charged us $200 to “fix” making bricked unusable internet.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.

  • falskow Chris Falskow (@falskow) reported from Delta, British Columbia

    @TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.

  • jamespatyoung James Young (@jamespatyoung) reported from North Vancouver, British Columbia

    @dkeeping They do. But I find the 4K lags a lot on my Telus box. Moving to a new house and hoping the tech can help me out

  • MikeyBlackmon mike blackmon (@MikeyBlackmon) reported from Burnaby, British Columbia

    Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    It’s a refreshing change from weeks of condescending ineptitude from Telus technicians to have a Shaw person here who seems to know what a network cable is.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    God speed the technician that comes back to deal with these @TELUS network issues because we have pages and pages of notes and screenshots and videos where we go from our 60 mbps to 0 until we reboot the system they fixed Thursday. I have to find somewhere to work tomorrow.

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    So @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • JoelEenkhoorn Joel Eenkhoorn (@JoelEenkhoorn) reported

    @TELUSsupport The only help you offer is the help yourself option where Telus gets more wealthier and their shareholders, while, us, the consumer, get to bear the brunt of the cost of doing business so you can get bonuses and pay increases, assuming you are using the same technologies we paid

  • mitchell_ricky Ricky Mitchell 🇨🇦 (@mitchell_ricky) reported

    @mygnarlybeard @TELUS Ours has been slow today for sure but still seems to be working.

  • leo_tried Blu (@leo_tried) reported

    @WhitecapsFC @JulianGressel @TELUS tbh it doesnt look bad now that i see it on the players

  • msmit Michael Smit (@msmit) reported

    @Shawhelp 4/ @TELUS can you help? We don't have many options in Canada and I need to resolve this with as little disruption for my family as possible.

  • infil00p Joe Bowser - @infil00p@mastodon.cloud (@infil00p) reported

    Given the recent tele-health trend, how soon will people roll this **** out and charge governments for this? I could see Telus Health trying to pull a fast one by using an LLM as part of their services.

  • RhyasonChad Chad Rhyason (@RhyasonChad) reported

    @dandoozled @TELUS We are down also

  • ZAKtalksTECH D.J.Zak 🇨🇦 ZAKtalks TECH (@ZAKtalksTECH) reported

    Hey @TELUS/@TELUSsupport, fibre has been down for 30+ minutes now. Outage in Calgary? I'm on the line with your support. I appreciate being told to power our modem "off and on" 5 times now... 🙄

  • Hooven_StewFist \\\Hooven StewFist\\\ (@Hooven_StewFist) reported

    @Animus_Diagolon ****. We need to move ips providers closer to the top of our lists. Everyone has a list right? TELUS took 2400 outta my account by "accident"👀. Absolutely will not ever give it back. Instead I have a credit but I also got sent another bill! We should Kill Bill.

  • zasa Zach Taylor (@zasa) reported

    @as_per_danielle Yup! TELUS dropped my bill about 90$ I always call Fido, I’m down to $50 a month for 30 gigs. I love a good deal. Usually can talk up the person and I feel I distract them to get the nice page of their play book

  • colinbest2 Colin Best (@colinbest2) reported

    @dandoozled @TELUS Mine is down too in NE.