Telus outages and service status in North Vancouver, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 1 outage signal in the last 24 hours around North Vancouver, including 1 direct report.
- The most common problems reported in this area mention Internet, TV, and Total Blackout.
- The most recent signal from this area was received Jul 4, 3:07 PM EDT.
- Internet (33%)
- TV (24%)
- Total Blackout (14%)
- E-mail (10%)
- Wi-fi (10%)
- Phone (10%)
The latest reports from users having issues in North Vancouver come from postal codes V7L .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in North Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in North Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 5: Problems at Telus
Telus is having issues since 10:20 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near North Vancouver, British Columbia
The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, New Westminster, and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Phone | 8 hours ago |
|
Vancouver
|
Internet | 4 days ago |
|
Vancouver
|
TV | 10 days ago |
|
North Vancouver
|
Internet | 10 days ago |
|
Vancouver
|
Internet | 10 days ago |
|
Vancouver
|
TV | 11 days ago |
Nearby cities with recent reports
2 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near North Vancouver, British Columbia
Latest outage, problems and issue reports in North Vancouver and nearby locations:
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Stefano Buliani (@sapessi) reported from Vancouver, British Columbia@lizthegrey Oh, super interesting. What did you use? Right now I have a telus box going into a Google wifi mesh + cat6 off the Google wifi (the house is all wired). Would love to be able to skip one hop and have internet go first to the wired network then wifi from there
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@dustbobgod So far so good. We had to leave Telus, because it became unusable, and it’s been a delight ever since. With the exception of last week when the internet was out for most of a day but, hydro caused that problem. I was hesitant but happy to have switched. My wifi works now.
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Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia@TedNesNA @TELUS @TELUSBusiness I overpaid on my dad’s account after he died. They’ve never refunded it.
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Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
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Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported from Westmount, British Columbia@TELUSsupport I seriously can’t remember how many times I’ve filled out your “Bring the TELUS PureFibre® network to my neighbourhood” form. TELUS marketers even call us to sell us PureFibre, only for us to have to explain to them that for some unexplainable reason @WestVanDistrict isn’t served
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miranda hudson (@_hudsonny) reported from Vancouver, British ColumbiaWho is better than @telus for home WiFi? Currently paying for the most expensive internet that is slow, intermittently down, and has the worst customer service.
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SGC Dream a little. Dream a lot. (@SamGorC) reported from Vancouver, British ColumbiaI love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.
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johnny V. (@punkrokk65) reported from Vancouver, British Columbia@TELUSsupport Was on hold for the ‘next available’ customer service agent at TELUS for just over 3 hrs today and finally gave up… (they said when I called my wait time would be ‘up’ to an hour)… guess they work on a different time clock then most.
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@keithbaldrey If youve ever had to deal with @Telus you’d know this fiasco is par for the course. On a good day Telus is in a tight battle for one of the worst customer service, unresponsive, bureaucratic co’s in the country, on a bad day you get what happened.
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Cam Cavers (@camcavers) reported from Vancouver, British Columbia@Atomos @Cinecraig Or Edmonton. I knew a guy there who was a network engineer at Telus and wore shorts on casual Friday EVERY week of the year, because his new boss once said “at least this shorts nonsense will end in winter” in earshot of the guy.
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mama bear 🙈🙉🙊 🏳️🌈 (@trackwanderer) reported from Vancouver, British Columbia@BigNasty6oh4 I have telus for everything. Service is mostly OK. I find them easy to deal with, but I'm also assertive as **** ( without goimg full Karen on them) what keeps me with them though honestly is the massive discount we get through their deal with our building ( 40% discount)
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Antman 🐜🐜 (@ntman__) reported from Burnaby, British Columbia@TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..
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Lucas Mastelaro (@lucasmastelaro) reported from Vancouver, British ColumbiaCan you imagine booking an appointment with a customer for an essential service and not showing up? And not calling to reschedule? That’s what @TELUS @TELUSsupport did with me today. #badcustomerservice
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Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
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Grant Dawson (@pyeinburnaby) reported from Buckingham Heights, British ColumbiaWaiting for #telus support to call me back. No internet. Any guesses on how long this will be? We are at 35minutes already
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Nathan Sheng (@2022inYVR_CA) reported from Richmond, British Columbia@Telus, this #telus outage seems to be rather strategic. Somethings still work others don’t…
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E-Comm 9-1-1 (@EComm911_info) reported from Burnaby, British ColumbiaUPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC
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Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jambon radio (@Aluminumovercst) reported@Eggs_and_Jakey Telus is who we use in bc Although their customer service and no paper billing drives me absolutely mad. Seems to be the lesser of the evils imo
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Anp🅰️nman (@spacanpanman) reported$SPACE: A common refrain I've heard from short sellers, skeptics, space consultants and legacy players is that XYZ space investors are absolutely delusional. You know what, they're absolutely right. We are 100% delusional. Can you imagine holding $ASTS for almost 6 years through a constant barrage of FUD and the stock price getting shorted down to < $2? And then being delusional enough to keep buying all the way down AND THEN continuing to hold and buying on the way up? You know who else is delusional? Abel Avellan. This mfer created the direct-to-cellular satellite broadband category in 2017 against all the haters, naysayers and legacy clowns who said it was impossible. At the low point AST SpaceMobile was worth $700M with only $100M in the bank. Throughout the lowest lows AND highest highs, Abel has never sold a single share all these years. This guy must be insane?!? It takes a special kind of crazy to be a founder like Abel and it takes a special kind of crazy to have the conviction, fortitude and patience to be invested alongside him. Let's tip the hat to these deluded strategic investors as well: AT&T, Verizon, Google, Rakuten, Saudi Telecom, Bell Canada, Telus and American Tower Delusional? Crazy? Insane? Yes that's us. "We choose to go to the moon in this decade and do the other things, not because they are easy, but because they are hard..." - JFK (OG Deluded Dude)
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Tegan (@tegan4618) reported@mcgregis @status_is_down We have starlink, never an issue. But phone, Roger's, what an awful company I did have Telus, no issues till in all hubs wisdom switched me to Roger's ugh. Seriously considering a landline, not sure what we were suppose to do were we to have an emergency
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Del (@FullScopeWelds) reported@chooseyourwow I should have sold my shares but decided not to be emotional. It was a mistake, Telus has terrible infrastructure outside of their fibre business. They're replacing it because they HAVE to. They're also fools though. They could have pulled a line and retained clients.
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Wes (@AFKnownWes) reported@FerronRay11491 @jodyvance @TELUS They all fail for the same reasons. CRTC is forcing them out of the customer service department. Everything with be self serve and app based moving forward.
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REV TV Canada (@revtvcanada) reported@frozenmustache Appears to be an issue localized to Rogers and Telus customers. We apologize for the inconvenience.
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Phil Roberts (@xrtsdhndvbh1) reportedLost my @tsn fee. WTF @Telus
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ms.mom (@ohsoobvious) reported@jodyvance @TELUS Seems like @Rogers or Shaw is just as bad. They both suck.
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724 Audio (@nickyelbows) reported@garymasonglobe @TELUS My service has been in and out since World Cup started.
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JennX (@Jennx68) reported@TELUS @xrtsdhndvbh1 I'm in Edmonton and all 5 of my TSN channels are giving me a "Television signal has been lost" error. All other channels seem fine, except, oddly, CTV Edmonton (101) and CTV Montreal (209). GET IT TOGETHER @TELUS