Telus Outage Report in North Vancouver, Fraser Valley Regional District, British Columbia

Problems in the last 24 hours in North Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in North Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near North Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	5 hours ago
Vancouver	Total Blackout	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
North Vancouver	TV	3 days ago
Vancouver	Wi-fi	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near North Vancouver, British Columbia

Latest outage, problems and issue reports in North Vancouver and nearby locations:

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 50 seconds ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  Karla كارلا جبيلي (she/her) (@asianhabibti) reported 11 minutes ago from Vancouver, British Columbia

  Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

• 
  Jana Angela Neria (@jamneria) reported 17 minutes ago from Vancouver, British Columbia

  @FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 17 minutes ago from Vancouver, British Columbia

  I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.

• 
  Sue🇨🇦 😎🍺 (@SuzieCanuck) reported 19 minutes ago from Vancouver, British Columbia

  @lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?

• 
  David Schreck (@StrategicThghts) reported 25 minutes ago from North Vancouver, British Columbia

  @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 29 minutes ago from Vancouver, British Columbia

  Still having issues with @TELUS wireless

• 
  Ross Derewianko (@PingRD) reported 32 minutes ago from Vancouver, British Columbia

  So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

• 
  Cam Cavers (@camcavers) reported 34 minutes ago from Vancouver, British Columbia

  @wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 37 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  #IndianStatus531 (@BlueCedarAngel) reported 37 minutes ago from Burnaby, British Columbia

  There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.

• 
  Emmanuel Naidoo (@naidoo_emmanuel) reported 37 minutes ago from Burnaby, British Columbia

  @Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService

• 
  Diane S. Baker (@dianesbaker1) reported 38 minutes ago from Vancouver, British Columbia

  @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

• 
  Antman 🐜🐜 (@ntman__) reported 43 minutes ago from Burnaby, British Columbia

  @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 43 minutes ago from Vancouver, British Columbia

  Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

• 
  ****&Span1745 (@cleanrag) reported 45 minutes ago from Vancouver, British Columbia

  @TELUSsupport 82 year old mom has relied on ADT for 20 years, Telus has left her vulnerable. 3 times this week I've called, 45 minutes of listening to telus ad after telus ad. Her landline & personal protection device is also with Telus 🙄 50 yr+ customer. We're looking for a new provider 👍

• 
  David Schreck (@StrategicThghts) reported 47 minutes ago from North Vancouver, British Columbia

  @marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

• 
  Michael Smit (@msmit) reported 48 minutes ago from Vancouver, British Columbia

  @telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.

• 
  Kirsten Sharp (@kirstenSharp) reported 51 minutes ago from Westmount, British Columbia

  @DeletedFlavors @NEWS1130 Public mobile uses Telus network

• 
  Dave Pasin (@dave_pasin) reported 57 minutes ago from Vancouver, British Columbia

  @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  michaela (@michaelanaftali) reported 3 minutes ago

  “In 2018, Bell, Rogers and Telus collectively had over 82% of all wireless service revenues.” Oof.

• 
  Lynette (@ettenyl) reported 6 minutes ago

  @carebearica @TELUS I was credited for yesterday but the problem still exists and now I'm literally paying for it

• 
  Belmod (@reye5y5) reported 8 minutes ago

  This is like the 3rd time I tried to put my free one hour on this month, and everytime I get "we doing maintenance". I'm done with you @Fidomobile. I stayed cuz of this feature, but I never get to use them when I went. Bye bye @Fidomobile hello unlimited @TELUS

• 
  illmatix (@illmatix) reported 11 minutes ago

  @adolwyn Nice! It's a good feeling to have high speeds like this. Telus does offer actual fiber where you get 1gbps up and down

• 
  𝘿𝙧𝙚𝙭⚡ (@drex) reported 11 minutes ago

  Look, @TELUS I love your TV and internet service in my house, I do. But you GOTTA stop calling me about a cell phone every other week. I work for @Rogers @RogersMediaPR you literally cannot beat their staff deals. LITERALLY. No chance.

• 
  Ragnar Danneskjöld (@vcbacknblack) reported 12 minutes ago

  @Shawhelp Ya I read tht bit if the building burnt down I’m assuming it will be an extended wait. If that’s the case I hope they let us know. People here already switching to Telus saying the building is gone

• 
  Lynette (@ettenyl) reported 13 minutes ago

  @kamhutchi After sharing your info (name blocked out), telus is looking deeper into the issue apparently

• 
  Gorn Of Plenty (@GornofPlenty) reported 16 minutes ago

  Promised callback is now 45 minutes overdue - and will never happen. Mange merde Telus.

• 
  jess a. m. 🌿 (@jam_etc) reported 18 minutes ago

  but then I leared something interesting- the main phone service providers all are under-cutting eachother under the table with offshoot providers like Telus has something called "Public mobile", shaw has "Freedom mobile"- VASTLY cheaper plans at a minor speed cut

• 
  Nobody's Fool (@Canadian_Guano) reported 19 minutes ago

  Sure glad I'm not a @TELUS fiber customer. Absolute brutal job they did to my neighbors place. Has no phone, TV, or Internet & they gave him a bill. Then there is the mess they left. Looked like amateur hour. Shaw is getting a call Monday he said.