Telus Outage Report in North Vancouver, Fraser Valley Regional District, British Columbia

Problems in the last 24 hours in North Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in North Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near North Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: New Westminster, Vancouver, North Vancouver, Richmond, and Burnaby.

City	Problem Type	Report Time
New Westminster	Phone	2 days ago
Vancouver	Internet	3 days ago
Vancouver	Internet	4 days ago
Vancouver	Total Blackout	5 days ago
Vancouver	Internet	5 days ago
Vancouver	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near North Vancouver, British Columbia

Latest outage, problems and issue reports in North Vancouver and nearby locations:

• 
  Patty Friesen (@FriesenPatty) reported 9 seconds ago from Richmond, British Columbia

  @RogersHelps Please piggyback your service to Bell or Telus STAT!

• 
  David Schreck (@StrategicThghts) reported 37 seconds ago from North Vancouver, British Columbia

  @marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 9 minutes ago from Vancouver, British Columbia

  I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 14 minutes ago from Vancouver, British Columbia

  Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

• 
  Antman 🐜🐜 (@ntman__) reported 27 minutes ago from Burnaby, British Columbia

  @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

• 
  Kirsten Sharp (@kirstenSharp) reported 27 minutes ago from Westmount, British Columbia

  @DeletedFlavors @NEWS1130 Public mobile uses Telus network

• 
  #IndianStatus531 (@BlueCedarAngel) reported 34 minutes ago from Burnaby, British Columbia

  There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.

• 
  Michael Smit (@msmit) reported 36 minutes ago from Vancouver, British Columbia

  @telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.

• 
  Dave Pasin (@dave_pasin) reported 38 minutes ago from Vancouver, British Columbia

  @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

• 
  Sue🇨🇦 😎🍺 (@SuzieCanuck) reported 38 minutes ago from Vancouver, British Columbia

  @lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?

• 
  Emmanuel Naidoo (@naidoo_emmanuel) reported 41 minutes ago from Burnaby, British Columbia

  @Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 41 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 42 minutes ago from Vancouver, British Columbia

  I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?

• 
  BdblE (@MsYouDoYou) reported 42 minutes ago from Burnaby, British Columbia

  @hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.

• 
  Dave Pasin (@dave_pasin) reported 51 minutes ago from Vancouver, British Columbia

  @maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus

• 
  aanshik1 (@Aanshik1) reported 51 minutes ago from Vancouver, British Columbia

  @TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

• 
  David Schreck (@StrategicThghts) reported 56 minutes ago from North Vancouver, British Columbia

  @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 56 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  Dave Pasin (@dave_pasin) reported 59 minutes ago from Vancouver, British Columbia

  @kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.

• 
  Karla كارلا جبيلي (she/her) (@asianhabibti) reported 60 minutes ago from Vancouver, British Columbia

  Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Blaine (@mayorblaine) reported 6 minutes ago

  Telus let me know that as a valued customer my monthly phone bill will increase $7. Yeah, telecoms isn’t a criminal racket in Canada.

• 
  Magnolianna (@hodsdon_k) reported 6 minutes ago

  @AnnelieseM_DK I’m thankful for the dr I found through a health app. No more small town drs for me unless I need to see someone in person. I’ve never had better health care. It’s called Telus Health & I strongly recommend it. It takes 15 min out of my day and I don’t even have to leave my house

• 
  Safety First (@safety1222) reported 6 minutes ago

  .@PublicMobile is organized fraud. Charging people money without a sim card and nobody available to speak with. @TELUS is behind it all. Trying to save money by having no customer support. Dont tell me to open a ticket.

• 
  Deep Fried 🇨🇦 (@LavierJamie) reported 14 minutes ago

  @TELUS , considering you make billions in profits, maybe have some humans manning your customer service centre. It's 🗑.

• 
  Rolf Reimer (@Rolfsrollaround) reported 16 minutes ago

  @WhoTrollsTrolls @mattmcqueen @TELUS Agreed telus is brutal! It’s takes days so settle a single issue, telus does not care about their customers at all

• 
  𝑀𝒾𝓈𝓈 𝐵✨🇨🇦 (@xomissbxx) reported 19 minutes ago

  I have a feeling I’m going to end up in a full blown war with Telus over this internet outage 😒

• 
  Steven (@faria_wong) reported 21 minutes ago

  Telus Canada - for home security they adapted ADT Pulse. It’s been 5 days now and the app is not working. Unable to login to account. Wrote CEO and 100% ignored. Zero customer service

• 
  Naila Jina (@NaiJ38) reported 23 minutes ago

  @TELUS @TELUSsupport what a joke! Over two weeks of calls (with up to 8 transfers on multiple calls), 2 service technicians, and still can’t get this right? Does anyone have a positive experience with their service? The bills may be “cheaper” but I should be on payroll by now!

• 
  Terri Saunders (@Terri_Saunders1) reported 25 minutes ago

  So I have to remember a password to log a cell phone issue with Telus. Even though they called me back on my phone and experienced the same issue during the conversation. 🙄

• 
  Musaic2 (@Musaic2) reported 26 minutes ago

  The #transcanada highway drive between #Manitoba and #Ontario already has spotty cell service. Neither @Bell @Rogers nor @TELUS have announced news to upgrade, only plans to eliminate service.