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Telus outages and service status in North Vancouver, British Columbia

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Full Outage Map
  • Telus generated 2 outage signals in the last 24 hours around North Vancouver, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Jun 24, 4:08 PM EDT.
  • 37% Internet (37%)
  • 21% Total Blackout (21%)
  • 13% Wi-fi (13%)
  • 13% TV (13%)
  • 8% E-mail (8%)
  • 8% Phone (8%)

The latest reports from users having issues in North Vancouver come from postal codes V7L .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in North Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in North Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near North Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: North Vancouver, Vancouver, Burnaby, New Westminster, and Richmond.

CityProblem TypeReport Time
North Vancouver Internet 4 hours ago
Vancouver Internet 4 hours ago
Vancouver TV 1 day ago
Vancouver TV 2 days ago
Vancouver TV 2 days ago
Vancouver Internet 2 days ago

Nearby cities with recent reports

Vancouver

11 recent signals

4 hours ago

Community Discussion

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Telus Issues Reports Near North Vancouver, British Columbia

Latest outage, problems and issue reports in North Vancouver and nearby locations:

  • trackwanderer
    mama bear 🙈🙉🙊 🏳️‍🌈 (@trackwanderer) reported from Vancouver, British Columbia

    @BigNasty6oh4 I have telus for everything. Service is mostly OK. I find them easy to deal with, but I'm also assertive as **** ( without goimg full Karen on them) what keeps me with them though honestly is the massive discount we get through their deal with our building ( 40% discount)

  • PaulDoroshenko
    Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    @TedNesNA @TELUS @TELUSBusiness I overpaid on my dad’s account after he died. They’ve never refunded it.

  • hornscallywag
    Lori Foster (@hornscallywag) reported from West End, British Columbia

    Telus sucks so hard their movies to their programing!!!!! They charge so much during a pandemic and keep young their price need more choice in Canada than this ****!

  • camcavers
    Cam Cavers (@camcavers) reported from Vancouver, British Columbia

    @YVRHousing We’re going back one day/week next month (I’m contracting at TELUS) and it’ll go up to 2-3 days eventually but that’s a huge change. I turned down a job with this same team in 2019 because they wanted people in the office 5 days/week then.

  • dave_pasin
    Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy

  • PaulDoroshenko
    Prairie Paul (@PaulDoroshenko) reported from Vancouver, British Columbia

    I’m trying to contact @Telus business. Their website has no contact number. Took me 10 minutes and I found it on another site. I will do everything possible not to deal with @telus or Shaw. Imagine if you had a service interruption? Can’t call them? Ridiculous.

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.

  • MsYouDoYou
    BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus

  • mattcolangelo
    Matt Colangelo (@mattcolangelo) reported from Burnaby, British Columbia

    @telus our internet speed has been operating like it’s 1998. You have put us 23 years into the past. We have called your disgraceful support 4 times and have waited on hold for close to 5 hours only to receive support from humans with no solution. When are you going to fix it?

  • dave_pasin
    Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @Bzubyk We all know it’s drivel damage control written by a PR hack. What it didn’t say was how they were going to remedy to situation. Probably because that cost $ & everyone knows @Telus is loathe to spend $ on much but virtue signalling PR campaigns.

  • Test123Do
    Langley (@Test123Do) reported from Vancouver, British Columbia

    @TELUSsupport @TELUS #customersupport Is Telus shutdown? There is no customer rep to pick up customers calls to get cell phone support. My God! I disconnected phone after 2 hours

  • mmgreid
    Mark the Teacher (@mmgreid) reported from Vancouver, British Columbia

    @CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.

  • nbrosef
    Nicky Bullets (@nbrosef) reported from Vancouver, British Columbia

    @BuddJacket @BigNasty6oh4 @BigNasty6oh4 This. You just play them off each other and watch them beg for your service like the corporate bloodsuckers they are. Telus all day for TV never had complaints about their internet and I okay poker online. Just watch the upselling. Bloodsuckers all of them so.

  • pyeinburnaby
    Grant Dawson (@pyeinburnaby) reported from Buckingham Heights, British Columbia

    Waiting for #telus support to call me back. No internet. Any guesses on how long this will be? We are at 35minutes already

  • robmackaydunn
    Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported from Westmount, British Columbia

    @TELUSsupport I seriously can’t remember how many times I’ve filled out your “Bring the TELUS PureFibre® network to my neighbourhood” form. TELUS marketers even call us to sell us PureFibre, only for us to have to explain to them that for some unexplainable reason @WestVanDistrict isn’t served

  • SuzieCanuck
    Sue🇨🇦 😎🍺 (@SuzieCanuck) reported from Vancouver, British Columbia

    @lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?

  • dave_pasin
    Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.

  • BLeeLoganberg
    Bobbi-Lee Loganberg 🌻 (@BLeeLoganberg) reported from Vancouver, British Columbia

    @Solidchick4life August billing cycle, not the bill I just paid... It will not be enough to cover the inconveniences. I’ll be switching to TELUS as I no longer need TransCanada service.

  • EComm911_info
    E-Comm 9-1-1 (@EComm911_info) reported from Burnaby, British Columbia

    UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC

  • K_Somaratne
    kamil is still working on his summer *** (@K_Somaratne) reported from West End, British Columbia

    @sammymarie Also looking to switch! I was with Telus and my bill went from $65 to $145 after the two yr contract ended. I called them and maanged to get it down to $108 but going to call again and see if I can get it down lower

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • 604atom
    604atom (@604atom) reported

    @jodyvance @TELUS Yep Telus customer service sucks. Their agents aren't empowered to solve your issue. And then YOU are told to call some other number to be out on hold for hours. And the circle continues

  • ColleenEJordan1
    Colleen E. Jordan 🇺🇦🌻🇨🇦🦩 (@ColleenEJordan1) reported

    @jodyvance @TELUS Does your video ‘wig out’ (quit!’)? Had that issue for weeks including hockey 🏆 OT! Insisted on a person coming to house! Turned out our WiFi box was broken! ‘Canceling’ threat helps. 🤞🥰

  • SHW0001234
    Steve White (@SHW0001234) reported

    @VanRothnRoll @HoneycutRa @TWilsonOttawa No but I hear from lots (including people in Northern Ontario) that they can't stand the GTA. I'd like to go some day and hang out at the Mervish. My wife went once (for business) and refuses to go back, even though she saw a Jays game from the Telus private box.

  • SullyCanuck87
    Suleiman Damji (@SullyCanuck87) reported

    @AnneGreig15 @jodyvance @TELUS I am with Rogers/Shaw I never had a problem with them

  • jodyvance
    Jody Vance (@jodyvance) reported

    @guyfelicella @TELUS I returned from my trip to find all recordings gone and recording of usual shows just kicking back in, with no history. Then….no ability to record. Then everything unplugged for 3+ hours as my technician waited for the support staff to call him after me messaged in for help

  • BlackStangBC
    Stan Querin (@BlackStangBC) reported

    @jabo_vancouver @TELUS That's a typical day for me with telus try channel up then down....

  • Mary54661403
    Mary (@Mary54661403) reported

    @TELUS They don't recognize my email, password is incorrect and ask me to reset it. Have done that several times but it never seems to work I have an email today "Koodo Apple Stream" and was able to get in from my "save e-mail address and password but not when I type Koodo for access?

  • thebaddestpitt
    Bad Pitt (@thebaddestpitt) reported

    @TELUS @garymasonglobe Don’t do DMs. Do it publicly so we can shame your brutal customer service.

  • RageAtTheElites
    RageAgainstTheElites🇨🇦🇮🇹🇺🇦 (@RageAtTheElites) reported

    @JonFraserTF @TELUS Yeah good luck with Bell or Roger’s they’re worse and the other mobile service providers suck sweaty *****!

  • shellhun44166
    Diva shell (@shellhun44166) reported

    @SullyCanuck87 @jodyvance @TELUS Rogers is no better awful customer care They are money grabbers too We need more choices both suck