Telus outages and service status in North Vancouver, British Columbia

Problems in the last 24 hours in North Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in North Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near North Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Burnaby, Vancouver, Richmond, North Vancouver, and New Westminster.

City	Problem Type	Report Time
Burnaby	Internet	3 hours ago
Vancouver	Internet	3 days ago
Richmond	E-mail	3 days ago
Vancouver	Total Blackout	3 days ago
Vancouver	TV	3 days ago
Vancouver	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near North Vancouver, British Columbia

Latest outage, problems and issue reports in North Vancouver and nearby locations:

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 1 minute ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  Patty Friesen (@FriesenPatty) reported 5 minutes ago from Richmond, British Columbia

  @TELUSsupport I just got off the phone with one of your techs and he informed he couldn’t help me install my telus email in my new IMac desktop. I keep getting error messages with my telus account but it’s an Apple problem? How am I supposed to get my email then??

• 
  Jason Michael (@JayGarfs) reported 12 minutes ago from Richmond, British Columbia

  @TELUS @TELUSsupport #piktv #telusplus can you please fix telus+ this is getting ridiculous

• 
  BdblE (@MsYouDoYou) reported 18 minutes ago from Burnaby, British Columbia

  @maddynorton See, I enjoy the service at Telus except the part where nothing ever gets fixed.

• 
  BdblE (@MsYouDoYou) reported 21 minutes ago from Burnaby, British Columbia

  @DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

• 
  Bobbi-Lee Loganberg 🌻 (@BLeeLoganberg) reported 23 minutes ago from Vancouver, British Columbia

  @Solidchick4life August billing cycle, not the bill I just paid... It will not be enough to cover the inconveniences. I’ll be switching to TELUS as I no longer need TransCanada service.

• 
  Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported 29 minutes ago from Westmount, British Columbia

  @TELUSsupport @WestVanDistrict As a longtime TELUS mobility x2, home security, Internet 50 x2 & Optik TV customer, I think it’s a fair question to ask why #PureFibre isn’t offered to @WestVanDistrict? After 4+ years of “coming soon”, I’m politely asking for a straightforward answer. Thank you

• 
  freelance cyberbully (@d_esiree_______) reported 29 minutes ago from Vancouver, British Columbia

  In Telus cause I lost my SIM card cause I’m really stupid and this woman ahead of me just told me she’s been a customer since 1969. NINETEEN SIXTY NINE.

• 
  BdblE (@MsYouDoYou) reported 32 minutes ago from Burnaby, British Columbia

  @PaulthePedalist We had to ditch Telus for Shaw and so far, it’s good. Their service is better.

• 
  Olumuyiwa Igbalajobi, Ph.D (@olumuyiwaayo) reported 34 minutes ago from West End, British Columbia

  Hi @TELUS, we do not have access to internet in the last couple of hours. Kindly fix this! Location- UBC, Vancouver!

• 
  Dave Pasin (@dave_pasin) reported 36 minutes ago from Vancouver, British Columbia

  @keithbaldrey If youve ever had to deal with @Telus you’d know this fiasco is par for the course. On a good day Telus is in a tight battle for one of the worst customer service, unresponsive, bureaucratic co’s in the country, on a bad day you get what happened.

• 
  b ran out of time (@bh_) reported 37 minutes ago from Mount Pleasant, British Columbia

  Rogers, Telus, Bell was too many. I think we should all just stop doing business with Bell. They’re already weakened. If we can get Rogers, Telus, Bell down to 2 then that just seems like a better amount to me.

• 
  Patty Friesen (@FriesenPatty) reported 38 minutes ago from Richmond, British Columbia

  @RogersHelps Please piggyback your service to Bell or Telus STAT!

• 
  E-Comm 9-1-1 (@EComm911_info) reported 40 minutes ago from Burnaby, British Columbia

  UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC

• 
  Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported 40 minutes ago from Westmount, British Columbia

  @TELUSsupport I seriously can’t remember how many times I’ve filled out your “Bring the TELUS PureFibre® network to my neighbourhood” form. TELUS marketers even call us to sell us PureFibre, only for us to have to explain to them that for some unexplainable reason @WestVanDistrict isn’t served

• 
  Stephanie Hahn (@rxstephanie) reported 42 minutes ago from Vancouver, British Columbia

  @steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh

• 
  Matt Colangelo (@mattcolangelo) reported 43 minutes ago from Burnaby, British Columbia

  @telus our internet speed has been operating like it’s 1998. You have put us 23 years into the past. We have called your disgraceful support 4 times and have waited on hold for close to 5 hours only to receive support from humans with no solution. When are you going to fix it?

• 
  Diane S. Baker (@dianesbaker1) reported 43 minutes ago from Vancouver, British Columbia

  @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

• 
  Brad Atchison (@Brad604) reported 44 minutes ago from New Westminster, British Columbia

  Anyone else having Koodo/Telus issues right now?

• 
  BdblE (@MsYouDoYou) reported 55 minutes ago from Burnaby, British Columbia

  Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rad3k (@radekrybs) reported 2 minutes ago

  @EvanLSolomon Is this the same Telus that built the prescribeIT thing that is being wound down? Why give them more money? Give it to young engineers who aren’t bound by lame corporate handcuffs

• 
  Ingenious (@GeniusITM) reported 2 minutes ago

  @PeterMeiszner TELUS's established BPO operations via TELUS Digital, which runs customer service and support centres in Guatemala and the Philippines involving access to Canadian personal data. In March 2026 TELUS Digital was breached, exposing nearly a petabyte of sensitive records.

• 
  guy guy (@guyguy47587709) reported 5 minutes ago

  @MTe005 @cd_hooks @Lux_Stella_ of what economy? No ai company is making money or adding any value. Every normal company is admitting that it’s useless too. Instead of carney doing anything of value he just gave up billions to Telus for their new customer service

• 
  Byul (@byul_finance) reported 5 minutes ago

  $TU TELUS reports 262,000 new customer additions and 1% mobile network revenue growth for Q1 2026

• 
  Ewan McGrath (@makemoneymoney6) reported 10 minutes ago

  @avilewis How is the cbc hack who got fired for self dealing taking credit for this? Telus led. Zero govt support Let’s see how quick he disappears when we start hearing the local and provincial challenges.

• 
  nvrumind (@GiGized) reported 17 minutes ago

  @Tablesalt13 Telus has customer service agents?? Wut?

• 
  Peter Girnus 🦅 (@gothburz) reported 17 minutes ago

  I am the Director of Voice Experience Innovation at Telus International. Six months ago, my team deployed a real-time accent harmonization layer across our Southeast Asian call centers. The agent speaks. The system listens. The customer hears Ohio. I keep a demo reel on my laptop. Before and after. The before sounds like a woman in Manila who went to university in Quezon City and has been resolving billing disputes for nine years. The after sounds like a woman who might be in a strip mall in Columbus. Same words. Same syntax. Same problem-solving. The only thing we change is the part that makes the customer hang up. The metrics are on slide eleven of my board deck. I'm looking at it right now: Customer satisfaction: up 23 percent. Average handle time: down 40 seconds. Escalation requests: down 31 percent. My VP asked what drove the improvement. I said, "Reduced communication friction." Which is technically true. The friction was that our customers don't like talking to people who sound foreign. We didn't fix that. We made it so they never have to know. The system processes voice in 11-millisecond intervals. It maps phonemic patterns to General American English midpoint targets. Internally we call these targets "anchor voices." The anchor voices were generated from 4,000 hours of NPR pledge drive recordings. We picked NPR specifically because listener studies show it's the accent American consumers trust most with their credit card number. (The agent hears themselves the whole time. Their own voice in their own headset. They just know that somewhere in those 11 milliseconds, a machine decides that what they actually sound like isn't something a customer in Phoenix will tolerate for the length of a billing inquiry.) Employee 7734 in our Manila hub asked to hear the output. We played it for her in a breakout room — the one with the motivational poster about "Bringing Your Whole Self to Work." She listened for six seconds. Pulled her headset down around her neck. Went quiet. Then she said, "Is that what they need me to be?" Her CSAT scores are in the 94th percentile. She clocks in every morning at 7:45. I should explain the economics because they're elegant: we hired agents in the Philippines at $4 an hour. We spent $11 million on a system that makes them sound like they cost $35 an hour. The delta is the product. We don't sell accent correction. We sell the gap between what a worker costs and what a customer requires them to sound like. The system doesn't work in reverse. If a customer with a heavy accent calls in, we don't smooth their voice for our agents. Harmonization flows one direction. Toward the customer. Away from the worker. Always uphill. Three agents requested transfers to text-based channels last quarter. They said they felt "disconnected from their own calls." My HR partner coded it as an engagement issue. Recommended a team outing. Bowling, I think. Every morning, 14,000 agents open their mouths and a machine makes a decision about what comes out the other end. They perform the labor. We perform the correction. The customer performs their preference. Nobody performs anything wrong.

• 
  heiba9866 (@heiba986627073) reported 20 minutes ago

  @markmandel007 @WestJet They can't even price q plane ticket ask them questions about pricing and they won't know what to say, Telus has trainers and quality agents who have never touched a plane 😢, while Canada has staff with several years of exp who do not rely on scripts

• 
  speck (@pacific0__) reported 20 minutes ago

  @RogersHelps The payment arrangement should take priority over the autopayment. Thats how it worked with Telus and how it should be working with every network provider. However, given that you’re all the same anyways, can’t say I’m surprised. I will be exploring my options. Horrible 1st month

• 
  Oh Boy It's Kale (@OhBoyItsKale) reported 21 minutes ago

  @LXXXIVMJW @Emily_Lowan Well telus reported 525 for these 3 sites. These jobs will include technicians, operators, engineers, managers and support roles like security