Telus Outage Report in North Vancouver, Fraser Valley Regional District, British Columbia

Problems in the last 24 hours in North Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in North Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near North Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: New Westminster, Vancouver, North Vancouver, Richmond, and Burnaby.

City	Problem Type	Report Time
New Westminster	Phone	15 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	3 days ago
Vancouver	Total Blackout	4 days ago
Vancouver	Internet	4 days ago
Vancouver	Internet	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near North Vancouver, British Columbia

Latest outage, problems and issue reports in North Vancouver and nearby locations:

• 
  Emmanuel Naidoo (@naidoo_emmanuel) reported 16 seconds ago from Burnaby, British Columbia

  @Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService

• 
  #IndianStatus531 (@BlueCedarAngel) reported 2 minutes ago from Burnaby, British Columbia

  There has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.

• 
  Karla كارلا جبيلي (she/her) (@asianhabibti) reported 3 minutes ago from Vancouver, British Columbia

  Hassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.

• 
  BdblE (@MsYouDoYou) reported 10 minutes ago from Burnaby, British Columbia

  @hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 10 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  Michael Smit (@msmit) reported 21 minutes ago from Vancouver, British Columbia

  @telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 24 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

• 
  Dave Pasin (@dave_pasin) reported 24 minutes ago from Vancouver, British Columbia

  @maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus

• 
  Dave Pasin (@dave_pasin) reported 26 minutes ago from Vancouver, British Columbia

  @entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 32 minutes ago from Vancouver, British Columbia

  I love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.

• 
  David Schreck (@StrategicThghts) reported 34 minutes ago from North Vancouver, British Columbia

  @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

• 
  Jana Angela Neria (@jamneria) reported 38 minutes ago from Vancouver, British Columbia

  @FidoSolutions We're okay thanks, we've gone to @TELUS after that horrible experience with you guys.

• 
  SGC Dream a little. Dream a lot. (@SamGorC) reported 40 minutes ago from Vancouver, British Columbia

  I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 42 minutes ago from Vancouver, British Columbia

  Still habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.

• 
  David Schreck (@StrategicThghts) reported 44 minutes ago from North Vancouver, British Columbia

  @marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.

• 
  Sue🇨🇦 😎🍺 (@SuzieCanuck) reported 49 minutes ago from Vancouver, British Columbia

  @lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?

• 
  Antman 🐜🐜 (@ntman__) reported 52 minutes ago from Burnaby, British Columbia

  @TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..

• 
  aanshik1 (@Aanshik1) reported 52 minutes ago from Vancouver, British Columbia

  @TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

• 
  Gustavo Lin | 林偉綸 (@Gusslin) reported 53 minutes ago from Vancouver, British Columbia

  Still having issues with @TELUS wireless

• 
  Kirsten Sharp (@kirstenSharp) reported 56 minutes ago from Westmount, British Columbia

  @DeletedFlavors @NEWS1130 Public mobile uses Telus network

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Do Better (@GoDoItBetter) reported 4 minutes ago

  @KimJohnston Don’t have any myself. I used to have a Telus camera. Absolutely terrible. Friend of mine has the Nest doorbell and various outdoor cameras. Loves them. Pretty good service for what he pays.

• 
  Hitank Gupta (@HitankGupta) reported 5 minutes ago

  @TELUSsupport I'm getting outage 2nd time this week without a notice in Surrey and it impacts our commitment adherence towards work. There is no way to complain about this. if I call I am getting my number to speak to agent in 1 hr. Getting fed up with Telus, No proper support.

• 
  Jwd7150 (@jwd7150) reported 7 minutes ago from Calgary, Alberta

  Maybe the Scotiabank saddledome can get better wifi like shaw cuz let's face it telus wifi there sucks badly to many dead zones plus cuts out way to much I have 2 keep using my use data when I'm there & that shouldn't happen especially when I have a new cell !!!

• 
  Dolores (@Dolores40219975) reported 11 minutes ago

  Cancelling Telus tv channels. Botox Brian is not anyway near major news network calibre. Tucker is funny, real and truthful. What is Fox afraid of? China/Biden/Soros supporters…so sad🥹

• 
  Rosemary Rowe (@rosemaryrowe) reported 12 minutes ago

  Dear @TELUS - why are you still doing door-to-door sales? I am never going to sign up for a new phone service with some rando in a Telus vest who shows up at my front door around the dinner hour. It feels like a scam. A scam named Zach. Please give Zach a less harrowing job.

• 
  Gen_Grevious ∞ (@Hrbngr_of_btfl) reported 15 minutes ago

  Seriously why is @Telus internet so slow and ******?? Even on 5g, like it's a daily occurrence..

• 
  Steve Smyth (@yeosmyth) reported 19 minutes ago

  @masconbytelus , your service in Chase is ridiculously bad, unreliable and unstable. When is @TELUS going to do something to support their customers

• 
  toomuchbuttah (@hannah_3_00am) reported 19 minutes ago

  @TELUS I have been trying to find an actual human to speak to. I don’t want the “virtual assistant”. Find me a person or cancel all my Telus stuff. Now please. What number do I call to find a human.

• 
  Tim J (@TimJ72371546) reported 24 minutes ago

  @Shawhelp What's the explanation for the outage. I need to know what compensation I will be given. As service with Telus is still up and no power outages happened in the area. Depending on your answer I will file my case and complaint with the CRTC

• 
  alysha is emotional (@irisgvf) reported 25 minutes ago

  @lekizzle_ omg?? i never knew this was a thing and i’m with telus currently