Telus Outage Report in North Vancouver, Fraser Valley Regional District, British Columbia
Why is my Telus service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in North Vancouver come from postal codes V7L , V7H , V7K , V7J and V7N .
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in North Vancouver, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in North Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (49%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near North Vancouver, British Columbia
The most recent Telus outage reports came from the following cities: New Westminster, Vancouver, North Vancouver, Richmond, and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
|
|
Phone | 2 days ago |
|
|
Internet | 3 days ago |
|
|
Internet | 4 days ago |
|
|
Total Blackout | 5 days ago |
|
|
Internet | 5 days ago |
|
|
Internet | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near North Vancouver, British Columbia
Latest outage, problems and issue reports in North Vancouver and nearby locations:
-
Patty Friesen (@FriesenPatty) reported from Richmond, British Columbia@RogersHelps Please piggyback your service to Bell or Telus STAT!
-
David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia@marchaslam1 @TELUS Not sure fault lies with the install tech. He did a great job, everything worked but it took time before voicemail disappeared. Two years ago I had similar problem. Was told I’d have to switch to fibre to fix voicemail, I said I’d go to Shaw, then they miraculously fixed it.
-
SGC Dream a little. Dream a lot. (@SamGorC) reported from Vancouver, British ColumbiaI love how Telus wears "we have the best customer service" on its sleeve and it still billed me AFTER I CUT MY SERVICE. I hate your service even more without even using it. That's a new low for a company in my books.
-
Gustavo Lin | 林偉綸 (@Gusslin) reported from Vancouver, British ColumbiaStill habing issues with @TELUS wireless. Currently with 3G on my iPhone 12 pro max.
-
Antman 🐜🐜 (@ntman__) reported from Burnaby, British Columbia@TELUS @TELUSsupport On Sunday your technicians were working outside my house and they disconnected the internet cables and now I don't have internet in my house, I call to your call center and they don't give me a solution, and I have to wait for a technician to go to my house..
-
Kirsten Sharp (@kirstenSharp) reported from Westmount, British Columbia@DeletedFlavors @NEWS1130 Public mobile uses Telus network
-
#IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British ColumbiaThere has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.
-
Michael Smit (@msmit) reported from Vancouver, British Columbia@telus my gigabit internet is now 25mb. It has been atrocious for over a year - see the history of Speedtest results above. I have several key video calls late tonight and this is too much of a risk. Please help.
-
Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@entwistled is CEO of @telus perhaps worst company in Canada. More interested in PR & virtue signalling than actually serving customers. Inept, bureaucratic, misleading, hopelessly horrid customer service & actually bankrupt of purpose & direction. Avoid this clown show of a co!
-
Sue🇨🇦 😎🍺 (@SuzieCanuck) reported from Vancouver, British Columbia@lumme_s @VsFan Don't disagree but my sister on Telus say the same...telecom just **** us over...where Where's the government?
-
Emmanuel Naidoo (@naidoo_emmanuel) reported from Burnaby, British Columbia@Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService
-
Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
-
SGC Dream a little. Dream a lot. (@SamGorC) reported from Vancouver, British ColumbiaI swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?
-
BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.
-
Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus
-
aanshik1 (@Aanshik1) reported from Vancouver, British Columbia@TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.
-
David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia@TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.
-
Quinn Mell-Cobb (@QuinnMellCobb) reported from Vancouver, British Columbia@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
-
Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia@kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.
-
Karla كارلا جبيلي (she/her) (@asianhabibti) reported from Vancouver, British ColumbiaHassled 3 different customer service people from Telus on the phone for an hour and a half and got my monthly phone/cable/internet bill down $80. It pays to be a Pain In The ***.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Blaine (@mayorblaine) reportedTelus let me know that as a valued customer my monthly phone bill will increase $7. Yeah, telecoms isn’t a criminal racket in Canada.
-
Magnolianna (@hodsdon_k) reported@AnnelieseM_DK I’m thankful for the dr I found through a health app. No more small town drs for me unless I need to see someone in person. I’ve never had better health care. It’s called Telus Health & I strongly recommend it. It takes 15 min out of my day and I don’t even have to leave my house
-
Safety First (@safety1222) reported.@PublicMobile is organized fraud. Charging people money without a sim card and nobody available to speak with. @TELUS is behind it all. Trying to save money by having no customer support. Dont tell me to open a ticket.
-
Deep Fried 🇨🇦 (@LavierJamie) reported@TELUS , considering you make billions in profits, maybe have some humans manning your customer service centre. It's 🗑.
-
Rolf Reimer (@Rolfsrollaround) reported@WhoTrollsTrolls @mattmcqueen @TELUS Agreed telus is brutal! It’s takes days so settle a single issue, telus does not care about their customers at all
-
𝑀𝒾𝓈𝓈 𝐵✨🇨🇦 (@xomissbxx) reportedI have a feeling I’m going to end up in a full blown war with Telus over this internet outage 😒
-
Steven (@faria_wong) reportedTelus Canada - for home security they adapted ADT Pulse. It’s been 5 days now and the app is not working. Unable to login to account. Wrote CEO and 100% ignored. Zero customer service
-
Naila Jina (@NaiJ38) reported@TELUS @TELUSsupport what a joke! Over two weeks of calls (with up to 8 transfers on multiple calls), 2 service technicians, and still can’t get this right? Does anyone have a positive experience with their service? The bills may be “cheaper” but I should be on payroll by now!
-
Terri Saunders (@Terri_Saunders1) reportedSo I have to remember a password to log a cell phone issue with Telus. Even though they called me back on my phone and experienced the same issue during the conversation. 🙄
-
Musaic2 (@Musaic2) reportedThe #transcanada highway drive between #Manitoba and #Ontario already has spotty cell service. Neither @Bell @Rogers nor @TELUS have announced news to upgrade, only plans to eliminate service.