Telus outages and service status in North Vancouver, British Columbia

Problems in the last 24 hours in North Vancouver, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in North Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near North Vancouver, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, North Vancouver, Burnaby, New Westminster, and Richmond.

City	Problem Type	Report Time
Vancouver	Internet	18 hours ago
Vancouver	TV	7 days ago
North Vancouver	Internet	7 days ago
Vancouver	Internet	7 days ago
Vancouver	TV	8 days ago
Vancouver	TV	8 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near North Vancouver, British Columbia

Latest outage, problems and issue reports in North Vancouver and nearby locations:

• 
  BdblE (@MsYouDoYou) reported 2 minutes ago from Burnaby, British Columbia

  @moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus

• 
  Rob MacKay-Dunn 🇨🇦 (@robmackaydunn) reported 3 minutes ago from Westmount, British Columbia

  @TELUS’ internet service has gotten so bad that we have to pay for 2 DSL lines to keep our TV, Internet and security system somewhat stable.

• 
  Nicholas John Ellan (@njfavengers) reported 4 minutes ago from Burnaby, British Columbia

  Hey @Translink it's way past time we got indigenous place names going on some of these SkyTrain stations. Like Patterson? Braid? "Main St Science World"??? A) it's the Telus World of Science these days B) we don't need you to tell us it's on main st C) **** colonialism in the ear

• 
  BdblE (@MsYouDoYou) reported 11 minutes ago from Burnaby, British Columbia

  @PaulthePedalist We had to ditch Telus for Shaw and so far, it’s good. Their service is better.

• 
  BdblE (@MsYouDoYou) reported 12 minutes ago from Burnaby, British Columbia

  Every 3-days @telus calls me to ask for my husband and every 3-days I tell them to stop and also that we cancelled our home internet service when they refused to make it work at all so it’s a waste of sales time. Every time they say they made a note. Then are annoyed. Repeat.

• 
  Prairie Paul (@PaulDoroshenko) reported 15 minutes ago from Vancouver, British Columbia

  I’m trying to contact @Telus business. Their website has no contact number. Took me 10 minutes and I found it on another site. I will do everything possible not to deal with @telus or Shaw. Imagine if you had a service interruption? Can’t call them? Ridiculous.

• 
  Cam Cavers (@camcavers) reported 17 minutes ago from Vancouver, British Columbia

  @wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…

• 
  Grant Dawson (@pyeinburnaby) reported 18 minutes ago from Buckingham Heights, British Columbia

  @roguekiwi1 I feel your pain. It is now 3:45pm Saturday. I finally got through at 3pm today after starting at noon. They said the reboot of the system that they suspended in error would take 15minutes it has been 45 minutes and still nothing. 😡😡😡#telussucks #telus #terrible

• 
  Raymond (@auraalexandra16) reported 23 minutes ago from Richmond, British Columbia

  @TELUS This is to let you know that your Customer Service Representative was so Rude. Glad that I made a switched back to another provider.

• 
  BdblE (@MsYouDoYou) reported 23 minutes ago from Burnaby, British Columbia

  And yes. They customer service people are delightful and always eager to help. I love @TELUSsupport . But their job is made harder by unusable systems. I’ve put hours and hours and hours into trying to keep Telus as a provider but I it’s time to leave the abusive relationship.

• 
  Prince (@ImJustPrinceA) reported 29 minutes ago from Port Moody, British Columbia

  I hope Telus goes bankrupt. They call me the day I’m moving to tell me “we can’t provide services until Nov 8.” What ******** am I supposed to do for 2 weeks with no internet? Worst part is they knew it needed to be postponed a week ago. They just didn’t say anything.

• 
  Ross Derewianko (@PingRD) reported 30 minutes ago from Vancouver, British Columbia

  So @TELUS is doing a #purefiber upgrade in my building, they managed to knock @Novusnow down in half the building. When asked the techs stated "Novus must have a down fiber". I investigated and it turned out to be a loose ethernet cable...

• 
  Andrew Ferguson (@warandpeace) reported 37 minutes ago from Vancouver, British Columbia

  @MOOMANiBE Telus outage of some kind, it’s weirdly ‘mostly’ out but not fully ¯\_(ツ)_/¯

• 
  Quinn Mell-Cobb (@QuinnMellCobb) reported 37 minutes ago from Vancouver, British Columbia

  @Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

• 
  E-Comm 9-1-1 (@EComm911_info) reported 38 minutes ago from Burnaby, British Columbia

  UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC

• 
  Trevor (@EastvanTrev) reported 42 minutes ago from Burnaby, British Columbia

  Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet

• 
  Stefano Buliani (@sapessi) reported 48 minutes ago from Vancouver, British Columbia

  @lizthegrey Oh, super interesting. What did you use? Right now I have a telus box going into a Google wifi mesh + cat6 off the Google wifi (the house is all wired). Would love to be able to skip one hop and have internet go first to the wired network then wifi from there

• 
  Dave Pasin (@dave_pasin) reported 53 minutes ago from Vancouver, British Columbia

  @Bzubyk We all know it’s drivel damage control written by a PR hack. What it didn’t say was how they were going to remedy to situation. Probably because that cost $ & everyone knows @Telus is loathe to spend $ on much but virtue signalling PR campaigns.

• 
  Dave Pasin (@dave_pasin) reported 53 minutes ago from Vancouver, British Columbia

  @maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus

• 
  Dyhia Belhabib (@dyhiapadilla) reported 58 minutes ago from North Vancouver, British Columbia

  When @TELUS charges you almost 200$ for a basic internet service every month. Anyone using starlink for home internet in Vancouver?

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bit (@Bit111111) reported 7 minutes ago

  @RobinHoodlum That's around $2000 I've been down since last September because my AISH payments are only ~$1700 while I haven't been able to get help with filing taxes, a DTC application, etc. It hurts on top of Telus jacking up my bill (I had a disability discount they reneged on) ~$1100/yr.

• 
  TdotTrucker 🇨🇦 (@TdotTrucker) reported 8 minutes ago

  @TELUS @garymasonglobe Woah. Nothing should take three weeks or more for your Internet to be fixed. That sounds like a problem on your end and you should be making sure that this customer gets Internet immediately even if you have to use another service in the meantime.

• 
  Marc Edge (@marcedge1) reported 8 minutes ago

  @garymasonglobe @TELUS the problem is you have to publicly shame them to get any semblance of service . . . this is a tactic I have resorted to several tuimes

• 
  Wes (@AFKnownWes) reported 8 minutes ago

  @FerronRay11491 @jodyvance @TELUS They all fail for the same reasons. CRTC is forcing them out of the customer service department. Everything with be self serve and app based moving forward.

• 
  Anp🅰️nman (@spacanpanman) reported 9 minutes ago

  $SPACE: A common refrain I've heard from short sellers, skeptics, space consultants and legacy players is that XYZ space investors are absolutely delusional. You know what, they're absolutely right. We are 100% delusional. Can you imagine holding $ASTS for almost 6 years through a constant barrage of FUD and the stock price getting shorted down to < $2? And then being delusional enough to keep buying all the way down AND THEN continuing to hold and buying on the way up? You know who else is delusional? Abel Avellan. This mfer created the direct-to-cellular satellite broadband category in 2017 against all the haters, naysayers and legacy clowns who said it was impossible. At the low point AST SpaceMobile was worth $700M with only $100M in the bank. Throughout the lowest lows AND highest highs, Abel has never sold a single share all these years. This guy must be insane?!? It takes a special kind of crazy to be a founder like Abel and it takes a special kind of crazy to have the conviction, fortitude and patience to be invested alongside him. Let's tip the hat to these deluded strategic investors as well: AT&T, Verizon, Google, Rakuten, Saudi Telecom, Bell Canada, Telus and American Tower Delusional? Crazy? Insane? Yes that's us. "We choose to go to the moon in this decade and do the other things, not because they are easy, but because they are hard..." - JFK (OG Deluded Dude)

• 
  PsudoMike 🇨🇦 (@PsudoMike) reported 13 minutes ago

  CRTC fee ban is live. No more $80 activation fees from Bell, Rogers, or Telus. Canadians paid those fees for years because there was nowhere better to go. Three carriers. Same infrastructure. Prices in lockstep. Killing the fee is fair. The oligopoly is the actual problem.

• 
  Jody Vance (@jodyvance) reported 18 minutes ago

  @guyfelicella @TELUS *he messaged. It’s all AI and off shore, now. No direct route to inside support. I’ve spent weeks, perhaps months, of my time on hold/waiting for technical support/technicians/troubleshooting. It’s never consistently delivered the services I’ve paid for. It’s brutal

• 
  james hunter (@HunterJame2258) reported 18 minutes ago

  telus service has gone to sh#t

• 
  ChinoAleman (@chinoalemano) reported 24 minutes ago

  @OnlyKlans1 @napoleon21st Yes, I talk about the negatives as well. But you have to keep in mind that I deliberately kept it simple and easy to understand, rather than making it long and boring. There are plenty of people who have written much longer theses. The biggest risk was that, as you'll see on Reddit and other places, AmpliTech's customer was believed to be a "declining" company linked to EchoStar. The names are hidden behind "tier 1 MNO...", but the VP of Telus named Amplitech in a random article that nobody saw. After the CSI work, we've realized it's actually Telus, which is using AmpliTech alongside Samsung and is still in the middle of its rollout. Only about 15% has been completed so far, with the remaining 85% still to go, and they intend to keep using AmpliTech going forward.

• 
  ^-^ (@JesseGraham_) reported 33 minutes ago

  @JonFraserTF @TELUS That’s really too bad. I’ve just recently had a fantastic experience with @TELUS support. Above and beyond. Maybe you just had someone on their bad day!