Telus outages and service status in Caledon, Ontario

Problems in the last 24 hours in Caledon, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Caledon, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Caledon, Ontario

Latest outage, problems and issue reports in Caledon and nearby locations:

• 
  Starbucks Bae (@Miss_Angel_Baby) reported 13 minutes ago from Brampton, Ontario

  I'm With Telus & They Emailed Me Yesterday Saying Some Shit About My Account Being "Overdue" (I Paid 2 Weeks Ago) & "Not To Worry" 🤨

• 
  Focus On Yourself🇹🇹🇧🇧 (@Relly_95) reported 23 minutes ago from Brampton, Ontario

  @CeeRM_ Yeah they can. That’s what they suggest before taking out a phone at for example Rogers, bell or Telus. Should do that for like a year, then it’ll help fix it

• 
  Jdklaw4 (@crazyjdk5) reported 30 minutes ago from Caledon East, Ontario

  @RogersHelps Why is there no response from Rogers as to the cause and what’s being done to get it fixed. More importantly why is there no back up solution. This is unacceptable especially when we are working from home. Why is it only Rogers and nit Bell ie Telus etc...

• 
  BramaleaDD (@BramaleaDD) reported 36 minutes ago from Brampton, Ontario

  @murpheegurl @RogersHelps @Bell @TELUS Please let us help spread this message. @Rogers has waived off Data Caps for Home Internet but don’t know about @Bell and @Telus

• 
  WRM2 (@WRMII) reported 36 minutes ago from Brampton, Ontario

  @sadiafahim8 @TELUS @TELUSsupport Stop complaining about every service provider online. You're clearly a moron.

• 
  Nick Sharpe (@sharpie_360) reported 39 minutes ago from Erin, Ontario

  @Habs_4_Life Their prices may not be much more then Telus or Bell. But if I have to pay for new phones, activation fees and 2 year contract then may as well try something new. Why have loyalty and get no savings after being a customer for years. And it's been many years with them

• 
  Lino Ventresca (@ventrescalino) reported 52 minutes ago from Brampton, Ontario

  @680NEWS @Bell @Rogers @TELUS It’s about time. Canada has the worst wireless rates of any G20 nation. But 25% reduction in two years isn’t enough. By then the big three should easily be able to deliver far better. Let competition in from the US carriers and we will see far better rates

• 
  Amol (@Ajadhao) reported 56 minutes ago from Brampton, Ontario

  @petrocanada I have US number using in Canada. I installed app over wifi but it just doesnt work when it shd be , at car wash as its on my network, but internally it is still telus or rogers but I couldn't load it until i connected to local wifi. rest apps wr wrking fine at th tm

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ALPHA MALE! (@dingoboy70) reported 6 minutes ago

  Telus come get your equipment. This entire worst customer service experience has been going on now for a week. They cancelled our service when they were told not to? they had us on hold for over 2 hours & now this. This is the problem when a company has a monopoly

• 
  Claire Rattée (@ClaireRattee) reported 8 minutes ago

  Northwest B.C. cannot continue to be one cut cable away from losing critical communications. Following yet another widespread telecommunications outage on August 2, reportedly caused by copper cable theft, I have written to the Minister of Citizens’ Services asking what the Province is doing to improve the resilience and reliability of our telecommunications infrastructure. When these outages happen, the consequences go far beyond inconvenience. Residents can lose access to emergency information, businesses can’t process transactions, families can’t communicate, and entire communities can be left without reliable access to essential services. After the major outage in May, my office raised concerns with both TELUS and the Province about the lack of redundancy in Northwest B.C. and asked what was being done to prevent another widespread disruption. Months later, we are still waiting for meaningful answers, and now it has happened again. Copper theft is a growing problem, but whether an outage is caused by theft, wildfire, severe weather or infrastructure failure, our communities should not be left so vulnerable to a single point of failure. I’m asking the Province for clear answers on redundancy, infrastructure investment, emergency connectivity, and what steps are being taken with telecommunications providers to ensure Northwest communities can stay connected when something goes wrong. Reliable telecommunications are essential infrastructure, and Northwest B.C. deserves the same level of reliability and resiliency as the rest of the province.

• 
  Lincoln Ho | Yegventures | 何令恒 🇻🇦🇨🇦🇭🇰 (@yegventures) reported 10 minutes ago

  @TrixieLeRue I left TELUS because even as an employee, they had a "rushman" visit my house to try to fix my internet connection over a dozen times and still couldn't figure out how to fix it. I managed to get my current Shaw issue fixed with a friend.

• 
  🇨🇦Rupee D (@AR_Vancouver) reported 12 minutes ago

  @Kuljeet123r @Rogers Telus is answer. Try it and you won’t regret. They have best Fiber internet and best customer service.

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 12 minutes ago

  Three things contact center leaders are measuring instead of deflection: **1. Resolution quality score** — Did the customer's problem actually get solved? Not "was the call ended" but "did the issue recur within 7 days?" **2. Post-interaction sentiment delta** — How did the customer feel after AI vs. human? TELUS found that proactive AI outreach (before the customer calls to cancel) had sentiment scores 34% higher than reactive deflection. **3. Revenue at risk per interaction** — Tag calls by customer segment. A 3-year enterprise contract holder calling about billing deserves a different AI routing decision than a trial user with a password reset.

• 
  306 Shane (@NoSacredBeliefs) reported 17 minutes ago

  As a Saskatchewan resident, I never expected to be contemplating switching to Rogers Wireless. But @Bell, your latest decision to cap the amount of data one can use on hotspot in a month is downright boneheaded and @TELUS is no better (having made the same decision).

• 
  Marv Brown (@grizbro) reported 20 minutes ago

  @cashmobstalbert @TELUSBusiness Honestly. Telus sucks, when you talk to help desk they are in far away lands. Get cheap rates for the servive and so more profit for Telus. Service level???! Who cares.

• 
  ♠️ ACE of Spades™ (@HanyaToderoff) reported 20 minutes ago

  @AngelaUnspoken I only connected the dots recently when my phone crashed and I had to replace it. Started searching for the best mobile phone rates and explored the links: Interesting that there are only Three Major Networks and Subsidiaries in Canada Telus Network Family ◦Telus Mobility: Main carrier providing nationwide 5G coverage. Visit Telus. ◦Koodo Mobile: Mid-tier flanker brand owned by Telus. Visit Koodo. ◦Public Mobile: Value/prepaid brand operating on the Telus network. Bell Network Family ◦Bell Mobility: Major national carrier. Visit Bell. ◦Virgin Plus: Flanker brand offering mobile and-home services. ◦Lucky Mobile: Prepaid discount brand. Rogers Network Family ◦Rogers Wireless: Major national carrier. ◦Fido: Popular flanker brand. ◦Chatr Mobile: Discount brand focused on talk, text, and budget data. One Independent / Regional Network ◦Freedom Mobile: Major regional carrier owned by Quebecor. It looks like Virgin Plus at Bell offers the best plan at the best rates and Koodo at Telus plays a lot of pricing games on customers. So few choices in Canada. Wonder how that happened?

• 
  Kiran (@KiranAnnappa) reported 21 minutes ago

  I think only @koodo @TELUS has the confidence to upgrade a customer from their Basic plan to Premium plan without customer’s explicit request or customer’s knowledge. A thing called ‘Customer experience’ got no meaning 🙁 @CRTCeng

• 
  K Gabeau (@KGabeau59) reported 25 minutes ago

  @mexicaninTO @TELUSsupport @telus we’ve spent 3 hours on the phone today, several hours the day before and more hours the day before that trying to get your customer service to honour the agreement made the first day. All they did was screw up all of our tv channels! Sick of this crap!