Telus

Telus Outage Report in Charlottetown, Queens County, Prince Edward Island

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Charlottetown, Prince Edward Island

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Charlottetown and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Charlottetown, Queens County, Prince Edward Island 11/16/2025 11:45

November 16: Problems at Telus

Telus is having issues since 06:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Charlottetown, Prince Edward Island

Latest outage, problems and issue reports in Charlottetown and nearby locations:

  • sdpate Stephen Pate (@sdpate) reported from Charlottetown, Prince Edward Island

    A little bit of hell at home - 4 days after Fiona #pei has poor smart phone service from @bell @telus, virtually no wifi and 75% without lights and heat. Every day has been a trial of some sort. Oh well, it can only get better. And we go to bed by 9 in the dark.

  • TrishaBourque Patricia Bourque (@TrishaBourque) reported from Charlottetown, Prince Edward Island

    I'm happy cellular Co's offer "free" data to support people thru these times, but seriously. We get credit down the road sometime, AND we're still forced to pay for more data if we max out. Thanks @koodo @TELUS Not worth being a good customer.

  • MsLindss Laura Lindsay (@MsLindss) reported from Miltonvale Park, Prince Edward Island

    @zeagan No Eastlink is by themselves- Telus and Bell have an agreement! Our internet at home has been really slow too

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Apartment__5A Kel Varnsen (@Apartment__5A) reported

    @TELUS ordered my brand spanking new iPhone from #telus. Everything said accepted and it would be shipped within 1-3 days. Sitting here waiting for my phone for a week no contact. Check my order status...says more info required. This is customer service guys?

  • Lord_offlames Lord of flamesss (@Lord_offlames) reported

    @TELUS @wandavision @VIFFest You guys suspended my account for no reason. I can’t even call customer service like bro. The thing is before 10 hours I contacted you and they said it’s an errror in the system and they won’t suspense my account but you guys did

  • gambitdude Collin Greene (@gambitdude) reported

    @GordWhitehead49 We left telus 15 years ago for that very reason and we have never came back.

  • CLPerry55 Carol L Perry 🇨🇦 (@CLPerry55) reported

    @CLOzborne @RogersHelps Hey @TELUS we are incredibly happy with your service and plan. Maybe you can help my daughter make the switch from #rogers. I’m tired of her calls dropping from her new(ish) phone. 🤓 #momhelp

  • amypierrson Amy Pierrson (@amypierrson) reported

    @TELUS why is it literally every single night, my connection slows to molasses speed. I have no way of getting wifi and am reliant on you. In the day time, it’s fine. At night, my connection is terrible.

  • CraigPrice31 Craig C Price (@CraigPrice31) reported

    @danisu87 Been there - told Shaw if they arrived before Telus they got the contract - had my Shaw service within 12 hours

  • Ezdee72 Daniel (@Ezdee72) reported

    @TeeTeeBossay @TELUS My signal has been awful today as well. No LTE and 4G is very weak. I've restarted a dozen times and followed the usual steps to from your Telus troubleshooting page and nothing. Is there some wrong on your end today?

  • ECityMom "Still masking" ECity Mom 😷 🏳️‍🌈 (@ECityMom) reported

    @juniper145 @koodo I believe Koodo is on the Telus network, so it might be a carrier issue.

  • mclarkrosie65 mclark (@mclarkrosie65) reported

    @calgaryherald @TELUS Still sucks!

  • GordWhitehead49 GordWhitehead (@GordWhitehead49) reported

    Had work done in house. All #Telus gear was unplugged. Plugged in again&nothing works. Spent 97 minutes on hold listening to how wonderful they are. Tech on phone couldn't resolve. #Telus, you charge like thieves, your customer support sucks.