Telus Outage in Devon, Alberta

@TELUSsupport I have a PVR that freezes, I have spotty wifi and Telus is blaming an old cord that we have coming into our house for slow wifi...? Well then help me! It’s Telus Wi-Fi and Telus TV!

@WesDJones @Mr_Alberta @DrJacobsRad Sure, but the flipside of that is Edtel and AGT were World leaders in technology, their research labs were set up to help with the war effort both were sold on the cheap to Telus in the name of privatization and Albertan's are not better off because of this deal

And the only way we can change things is with $$$. I’m slowly working on detangling myself from using any Telus services. I can’t support this company any longer.

@TELUS I downgraded from gigabit to 750 and now my upload is half what I’m paying for. It’s been a month, your manager went on vacation and has since failed to reply to me. I’ve but over 30 hours into fixing your problem. The CRTC has the complaint.

Is it just me or does @TELUS have the worst, most time consuming prompts on the phone? Even for something simple that you need a quick answer for clarification on your bill. And the new 4K cable box is brutal service compared to regular cable? Is it the new Samsung tv? 😡

@TELUS Why our home security (smart cameras) stops recording from time to time? We bought this service 2 months ago and not recording has happened twice. The 2nd one happed last week when we are away? How we should trust this service and tools?

Hey #Telus .... thanks for wasting 3 hours of my life today with a no show, an error in the system is why the tech never showed. After an hour wait on the phone. So 4 hours, add in a pissy mood. 😡

Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.

Really disappointed in @TELUS, who suspended my service with zero warning, leaving my entire home without internet. This is the second time it’s happened in a year. Maybe it’s time to make the switch to @shaw.

Telus fixed our PVR not recording issue by replacing our digital box, but now our box randomly freezes and reboots and it super hot to the touch 😡🤬😩🧐

Ummmm my tv signal is now lost?!! Wtf Telus

@telus @TELUSsupport when I say “activation code” to your annoying IVR, it should send me to technical support, not billing. 30 mins waiting on hold for nothing. It’s 2020 and voice recognition is better than that.

@PierreVLeBrun I got Telus cable in Alberta & it’s not on any of the NHL Centre Ice channels. Bad look for the @NHL so far.

@TELUS your cable and wifi sucks!! And yes I’ve tried unplugging the modem and cable box 🙄🙄🙄🙄🤬🤬

****, ****, **** **** @TELUS Your website sucks, it times out my changing cable package and wants to sell me a wifi booster starter pack when I have one and all I want is an expansion pack.

@Robin_Brownlee @AmandaCTV @ctvedmonton The whole city looks like **** honestly. Weeds everywhere, grass uncut, garbage everywhere. It sucks, but you sympathize with the city as they try to juggle it all... your yard should be taken care of by @TELUS ASAP

@YouTubeTV it's time to step up and #savecanada. @Bell @TELUS @RiverTVNow are not providing a viable service to Canadians

$1000 @TELUS bill this month. 5X the previous month’s bill. All “airtime overage” charges. No warning, no courtesy call. Thanks for the “support”. Taking suggestions for a new service provider.

Don't know what going on today. Having major @TELUS issues with our phone. Extremely sorry. #Droppingcalls

@SteveThePylon @dailytechnewssh @TELUSsupport @TELUS @Rogers I also used to use Shaw. Had to reboot my modem if I needed to work for an hour without lag. When I called to cancel, they tried to sell me some sort of speed boost service. Nope. They should've just never slowed it down.

I’m actually considering switching phone companies. I’ve been with freedom for a few years bc I had bad credit, but now the bad service is starting to bother me. Taking suggestions for anything but Telus bell and Rogers. Bills that actually stay under $60!

I am subscribed to Crave, Movies + HBO & Starz through Telus, however, when I login to Crave services using my Telus account, I get a "not subscribed" error. This started yesterday and is happening across devices. (Can't troubleshoot now; going to bed.) @CraveHelp @TELUSsupport

OK @TELUS I have to say that this is becoming old. I would love to watch the #WorldSeries2020 but I continue to get a choppy picture. Rebooting has not solved my problem and when the tech was here we thought the problem was solved. It is not. And this has been going on a week

@_cocobella @Novusnow Who is reliable? I’m sick of the many many problems with a Shaw over the years. Telus was worse.

@TELUSsupport Is there a reason the wait time for tech support 1+ hr? Second time this week calling, was told there might be an “outage” in my neighbourhood, so I’m expected to pay for cable I haven’t been able to use in 3 wks by hoping the box works? I like Telus but that sucks

@TELUS @TELUSsupport Never mind my request - but I now have a complaint of the initial callback person . I shall be reaching out to the executive office.

@CraveCanada @TELUSsupport Trying to watch crave on my device and sign in through my telus provider option account. I'm in a constant loop. Can't find any online support or chat.

@TELUS @TELUSsupport OK support team.. It's time I get some proper support! Apparently your callback service has people from another country call me back, then they put me on HOLD for over 30 minutes? - NOT what I need. So kindly PLEASE get a hold of me ASAP thank you!

@TELUSsupport Your teams need to be able to communicate. Forever on hold to try & get your error resolved. You have cut my internet & home phone. Error by Telus. Your teams not talking. Service has dropped to an all time low.

@TELUSsupport hey, I can't even get a hold of you to pay my first bill for telus hub internet. Would love to actually be able to talk to a human. Got a hold of one and said they would get the right person to call me back, never did