Telus Outage Report in Fort Saskatchewan, Alberta
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Fort Saskatchewan, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Fort Saskatchewan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (25%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near Fort Saskatchewan, Alberta
The most recent Telus outage reports came from the following cities: Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Wi-fi | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Fort Saskatchewan, Alberta
Latest outage, problems and issue reports in Fort Saskatchewan and nearby locations:
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NadineBaileyUnifor
(@NadineYeg) reported
from
Edmonton, Alberta
@TELUS @TELUSsupport you changed emails and I STILL CANT ACCESS. 4 hrs yesterday and no help and so far 1 he today and I have been transferred to 3 did department. #horribleservice
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Adam kelly
(@adamkelly111111) reported
from
Edmonton, Alberta
Just going to put it out on here if you are a TELUS customer and you are having slow service with them check your network for unauthorized access on ur internet always take time to search your wireless access for any provider just take a second for your security
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
I stand corrected .. neither your digital or on phone clients seem educated about Telus ending support for current PikTV boxes... poor product knowledge all around ?
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MEHAK GILL
(@MehakGill123) reported
from
Edmonton, Alberta
@TELUSsupport Please help Me with Account Number 38040078 i have been ripped off by telus.
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Debbie W
(@debs_wolf) reported
from
Edmonton, Alberta
@shmitzysays I did with Telus but a restart of my phone seemed to have solved the issue
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Eileen Hoyland
(@Leenerrr) reported
from
Edmonton, Alberta
Me and the hubby are considering switching to Telus Fibre for our internet. We have no problems with the quality of Shaw, but b/c we’re mobility clients, Telus is offering GB fibre for $75 plus a bill credit. So honest opinions on quality plz! Anyone have Fibre w/Telus? 1/2
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Yvette Gillam
(@YvetteGillam) reported
from
Edmonton, Alberta
@jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS how many clients are your online customer service chat agents expected to juggle at the same time. 20 minutes to confirm one detail, and a call from same agent asking for a different client confirms they juggle clients instead of resolving issues and moving on..
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💭++ : {𓂀 } Greeπ 𓀆 Ξyz 𓉢 חי
(@Robertial) reported
from
Edmonton, Alberta
Tread carefully, @TELUS . You’re entering a Lose-Lose situation. #100DaysOfPython “The best way to treat obstacles is to use them as stepping-stones. Laugh at them, tread on them, and let them lead you to something better.” —Enid Blyton
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Katy Mackay
(@KatyMackay) reported
from
Edmonton, Alberta
hey @TELUSsupport, I’ve talked to two Telus tech support people already today. No access to Twitter, app or browser, while on wifi. Fine on data. The tech guys reset it and I get access for a minute, and then it goes out again. I see BC also had this issue.
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Young Millennial Chinese Гордон👨🏻🧏🏻♂️🦻🏻🗣!!
(@CggGordon) reported
from
Edmonton, Alberta
@mwgbanks @TELUS @TELUSsupport Those are not bad speeds depending on the device. The free wifi I was using where I live was fluctuating really badly from as low as 2-5 Mbps so it was virtually unusable at some points. Have been wanting to get PureFibre for a long time now. Hopes are to get at least 1000 Mbps.
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Ken reddekopp
(@kgredd) reported
from
Edmonton, Alberta
@TheSpinDoctor @MizzJackson @TELUS Due to their terrible customer service, they are one carrier I will never use. And now there’s Telus Health which makes them even more disgusting in my mind.
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS after three agents the best I got was, "wait for an email" with your imposed May deadline for #PikTV service I'd certainly like to have the required upgraded boxes ASAP . Customer experience on the decline ..
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East meets West
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@TELUS with @Shawhelp adding #ShawBlueCurve to #Firestick, isn't it time you unblock #PikTV from running on devices that clearly can support the app
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FlocBoutique YEG
(@flocboutique) reported
from
Edmonton, Alberta
LOL @TELUS internet down on #BoxingDay
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NadineBaileyUnifor
(@NadineYeg) reported
from
Edmonton, Alberta
@TELUS @TELUSsupport you changed emails and I still can’t access. 2 days on the phone and still not help. #horrible #worstserviceever
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Justin
(@justinberubs) reported
from
Edmonton, Alberta
@elks @TELUS “This team is terrible but at least this box suite is pretty cool”
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Yvette Gillam
(@YvetteGillam) reported
from
Edmonton, Alberta
@I_Am_The_Storm_ @TELUS Ever time @TELUS goes down at work, I poop a little and pray no one does anything dumb.
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Cameron Young
(@CameronJY71) reported
from
Edmonton, Alberta
Tonight I learned that Canada 🇨🇦 has THEE worse cell phone provider companies/plans! This is a issue that NEEDS to be fixed AND talked about more! These companies and plans are PIRACY! Laws HAVE to be made! #Rogers #Telus #Bell
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S Gee
(@GahertySandra) reported
from
Edmonton, Alberta
Getting to 2 days without Internet. Work tomorrow with several critical meetings. @TELUS is doing nothing to address and we’re getting antsy. Everyone we talk to makes promises they then don’t deliver on (when we finally get through). Internet is an essential service.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Stephanie Mayne
(@StephanieMayne) reported
@TELUSsupport I’m not a Telus customer but am receiving Telus invoice, account & upcoming installation emails. I need this to be actioned please.
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Cordale Hann
(@CordaleHann) reported
@CTVAtlantic How about we let online healthcare providers provide prescriptions? Other provinces have this “luxury”. Telus Health virtual care is so convenient, but they can’t provide us with anything other than spoken words because our province restricts it. Fix this please!
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Ishita Mohit Verma
(@IshitaVerma01) reported
@TELUS @TELUSsupport do better. I am paying you guys hard earned money. And in return you are giving me ****** service. You have all call recordings right? Take my account number. And go listen to them first before you try to assure me again.
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Markets, Options & more📈
(@Markets_Options) reported
Hey @Telus @TELUSsupport I need to speak to someone around he VP level or your Head of Customer Service, right now? I’ve been at the store, as they told me to, since 12:45pm. They said they needed me to go to the store to resolve a complex issue and they would call me at 1:10pm
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Jason
(@LL_Cool_J11) reported
@spencerbennett1 @TELUSsupport Telus customer service has exhaustingly long waiting times. My wife won't let me switch though...
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Spencer Bennett
(@spencerbennett1) reported
from
Parkland County, Alberta
I called @TELUSsupport to make a change on my account. The recording encouraged me to use the Telus App or website to make the changes, and warned that I could be charged a fee to talk to a real person. Is it standard practice to charge customers to talk to customer service?
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mez ♡
(@nighttimestroll) reported
@TELUS your customer service is a joke. I requested a callback because my time is valuable and I’ve been transferred and waiting for loyalty over half an hour with no option for a callback. I tried, I guess. I’ll see what options Rogers has
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Looking Glass
(@Look4Glass) reported
@TELUSsupport I have been awaiting your FRAUD DEPARTMENT to call me back AS PROMISED, for 5 days now!! I have been on hold for over 3 hours today, nobody at Telus cares!! WTF IS GOING ON?!!!
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Victims of Capitalism Memorial
(@NunoRamallho) reported
@TELUS your customer service is such garbage. It's virtually impossible to reach an agent. I made the mistake of purchasing a mobility plan but I'm switching back to my old provider right away.
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Dan D'Alessandro
(@ddalessandro) reported
@rogers #rogers sure you know but Rogers just as bad as telus. Almost an hour waiting to get helped. It’s crazy that whole industry treats customers like $&@&$ and we have no real alternative.