Telus outages and service status in Fort Saskatchewan, Alberta

Problems in the last 24 hours in Fort Saskatchewan, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Fort Saskatchewan, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Fort Saskatchewan, Alberta

The most recent Telus outage reports came from the following cities: Edmonton.

City	Problem Type	Report Time
Edmonton	E-mail	7 hours ago
Edmonton	TV	3 days ago
Edmonton	Total Blackout	4 days ago
Edmonton	Internet	7 days ago
Edmonton	Internet	7 days ago
Edmonton	Wi-fi	8 days ago

Nearby cities with recent reports

Community Discussion

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Telus Issues Reports Near Fort Saskatchewan, Alberta

Latest outage, problems and issue reports in Fort Saskatchewan and nearby locations:

• 
  Joshua Marshall (@JMarshyBosco93) reported 7 minutes ago from Edmonton, Alberta

  @PierreVLeBrun I got Telus cable in Alberta & it’s not on any of the NHL Centre Ice channels. Bad look for the @NHL so far.

• 
  East meets West (@KeeperOfSheep) reported 11 minutes ago from Edmonton, Alberta

  I stand corrected .. neither your digital or on phone clients seem educated about Telus ending support for current PikTV boxes... poor product knowledge all around ?

• 
  Mary-Helen Clark (@MHClark2617) reported 12 minutes ago from Edmonton, Alberta

  Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.

• 
  Sarah Parkes (@SarahPa58703798) reported 18 minutes ago from Edmonton, Alberta

  @telus currently been on hold for 1hr 45 minutes trying to speak to customer services about my contract…..!

• 
  Ross Flats Vintage Apparel (@RossFlats) reported 20 minutes ago from Edmonton, Alberta

  @EdmFootballTeam @TELUS “It’s all how you look at it, we’re either short 5 yards for a 1st down or we only need 5 yards to keep the chains moving”

• 
  Eevee (@JustCallMeEevee) reported 21 minutes ago from Edmonton, Alberta

  @WhiplashHimself I got Telus at my old place because I got 4 months free and I was just moving on my own for the first time. My boyfriend who I now live with also has Telus and had just renewed his contract in 2019 for 2 years. Now it’s gotten so bad we can’t do basic internet things together.

• 
  Jigga (@yegnav) reported 23 minutes ago from Edmonton, Alberta

  @TELUSsupport Telus charging me $1,900 for a phone bill. Been trying to get a resolution for months but instead I get warnings to pay. Will anyone correct my bill or do I need to cancel my companies services?

• 
  Westview Legend 🇨🇦 (@flyin_oryan) reported 27 minutes ago from Edmonton, Alberta

  @JackieBee_16 @Sportsnet @TELUS Are you using telus boxes on each TV? Or just the telus app? Initially they told me I just needed the app, and it was horrible. Had to get boxes for all my tvs.

• 
  Joel Aquin (@XrjhollywoodX) reported 27 minutes ago from Strathcona County, Alberta

  @TELUSBusiness I’m having problems trying to get help with you company. Can someone DM me to grab my information and contact me. I’m having a Telus Security issue

• 
  Can someone help me open this jar? (@irobox_Cap) reported 30 minutes ago from Edmonton, Alberta

  @TELUS wtf I was supposed to get a TV with my home severices and now I'm not. Come pick up your cable boxes

• 
  🎂 🚧 Jeff Nachtigall (@dirklancer) reported 30 minutes ago from Edmonton, Alberta

  @Ell_Chris I emailed picture of the "Telus Field" parking sign, and the "ReMax Field" sign at the entrance, and said I wasn't aware of any event at (or the existence of) "Telus Field". I was then told the issue was resolved.

• 
  Mike Semeniuk (@WorkerView) reported 36 minutes ago from Strathcona County, Alberta

  @Jaytriks @Shawhelp @TELUS I had INET and TV problems for the last year with #Shaw . This last month first month in 13 everything worked. But little effort on their part to keep me as a customer or apologize or ?

• 
  Reluctant Writer (@Kalebfenoir) reported 36 minutes ago from Edmonton, Alberta

  Seems my internet is down. Out of nowhere. Thought it was my wireless, but checked my phone and it's no longer connected either. Using LTE right now. Hope it comes back by morning. I haven't seen any other real reports of a Telus system crash yet.

• 
  Cory (@CoryCVC) reported 40 minutes ago from Edmonton, Alberta

  Hey @TELUS @TELUSsupport are we having issues with text messages in Edm area? I can receive but cannot reply..help

• 
  Cam. Aka Bawse 🇺🇦 (@DatBawse) reported 42 minutes ago from Edmonton, Alberta

  @SCUBADubois @TELUS Good to hear. I went to war with loyalties and retentions before just saying "ok cancel my service as of Sept 30" as I was signing up for new service under my parents name.

• 
  Chris (@patsnation0917) reported 43 minutes ago from Edmonton, Alberta

  Hey @TELUS your services are ****. Why the hell am I paying for a glitching and freezing tv service. It 2021. Get your **** together.

• 
  MEHAK GILL (@MehakGill123) reported 48 minutes ago from Edmonton, Alberta

  @TELUSsupport Please help Me with Account Number 38040078 i have been ripped off by telus.

• 
  Vivid Print (@vividprint) reported 52 minutes ago from Edmonton, Alberta

  And honestly @TELUS why does it take six days to repair internet service? It’s not like we’re in the middle of nowhere. Too beholden to your shareholders to have adequate staffing? Poor outsourcing decisions? What’s up?

• 
  Madison Moroz: PLAYOFF BOUND!!! (@Madi39) reported 54 minutes ago from Edmonton, Alberta

  Ummmm my tv signal is now lost?!! Wtf Telus

• 
  Annie McKitrick (@mckitrick_annie) reported 55 minutes ago from Strathcona County, Alberta

  @jkenney How come eg. @Telus and @DirectEnergy use overseas call centres? They are not hiring Albertans but use $ they earn in Alberta to hire staff who spent it overseas. Someone needs to explain to me why TFW who contribute to our communities are bad but overseas call centres good.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Patrick Kernaghan(He/Him) (@Brevity_ii) reported 5 minutes ago

  @dagdakiayaz @Rogers Switch to Telus. Rogers isn't worth your time and they don't care about customer service. Getting away from them was has been such a good change.

• 
  C Lo aka Vandal Savage (@intrikitt) reported 7 minutes ago

  @TELUS @TELUSsupport Janal from "loyalty" tells me I cannot get a credit, even though Mariam from the previous department was able to... You tell me I can't speak to a manager.. So in essence wasted my ENTIRE GOTDAMN TIME. I will be escalating this to the BBB cause this is the WORST cx experience.

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 12 minutes ago

  TELUS deployed a voice AI agent to call new home internet customers in their first 90 days. Not to resolve a problem. Not because the customer called in. Just to check in. Result: customers who got that AI welcome call were less than half as likely to cancel within 30 days. That's proactive retention — and it completely inverts how most contact center AI is deployed. The standard mental model: AI handles inbound. Saves cost. Deflects calls. Reduces headcount. TELUS ran the opposite play. Outbound. Proactive. AI-initiated. And the economics are brutal in a good way. Every churn prevented is worth months of subscription revenue. Voice AI at scale means you can make that call to every single new customer — not the top 10% who triggered a risk score. Gartner projects $80 billion in contact center labor costs cut by AI this year. 88% of contact centers now run some form of AI. But 75% haven't operationalized it. They have tools. They don't have outcomes. The difference between TELUS and the 75%: TELUS defined the outcome first (reduce 30-day churn), then designed the intervention (proactive welcome call), then measured it. Proactive > reactive. Always. In contact centers and everywhere else. This is what the call center AI conversation is missing. Everyone's chasing deflection rates. The real money is in the outbound plays nobody's running yet.

• 
  Bubba the Dog. (@eltigrethetiger) reported 13 minutes ago

  @NickPenaAlvarez @Rogers @TELUS Don't do it! Trust me. This was a criminal act. Telus has even worse service

• 
  kidgreen42 (@kidgreen42) reported 16 minutes ago

  @Ayan604 @TELUS @TELUSsupport You’re an idiot if you think that was actually telus

• 
  Rina Alexis ♏♋♏ (@Rinah75) reported 17 minutes ago

  @Rogers Your customer service is appalling. I will be switching at the first opportunity presented. @TELUS

• 
  Deep Green Sea (@polymictic) reported 17 minutes ago

  @Ayan604 @TELUS @TELUSsupport I will never answer a call from Telus and I'm a customer.

• 
  Claire Rattée (@ClaireRattee) reported 20 minutes ago

  Northwest B.C. cannot continue to be one cut cable away from losing critical communications. Following yet another widespread telecommunications outage on August 2, reportedly caused by copper cable theft, I have written to the Minister of Citizens’ Services asking what the Province is doing to improve the resilience and reliability of our telecommunications infrastructure. When these outages happen, the consequences go far beyond inconvenience. Residents can lose access to emergency information, businesses can’t process transactions, families can’t communicate, and entire communities can be left without reliable access to essential services. After the major outage in May, my office raised concerns with both TELUS and the Province about the lack of redundancy in Northwest B.C. and asked what was being done to prevent another widespread disruption. Months later, we are still waiting for meaningful answers, and now it has happened again. Copper theft is a growing problem, but whether an outage is caused by theft, wildfire, severe weather or infrastructure failure, our communities should not be left so vulnerable to a single point of failure. I’m asking the Province for clear answers on redundancy, infrastructure investment, emergency connectivity, and what steps are being taken with telecommunications providers to ensure Northwest communities can stay connected when something goes wrong. Reliable telecommunications are essential infrastructure, and Northwest B.C. deserves the same level of reliability and resiliency as the rest of the province.

• 
  Gregoryfan (@Gregory_SB35) reported 22 minutes ago

  Holy hell Telus ******* sucks, I just wanted to upgrade my internet and they made me feel like i wanted to gouge out my eyes :/ god they just suck, like i would rather be springlocked then go through that again :(

• 
  TELUS Support (@TELUSsupport) reported 22 minutes ago

  @steeletalk 1/2 That doesn't sound like us and could be scam/phishing calls pretending to be TELUS. Check out our Call control feature that can help prevent many of these types of calls.