Telus Outage Report in Strathcona County, Alberta
Some problems detected
Users are reporting problems related to: internet, phone and tv.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Strathcona County, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Strathcona County and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 25: Problems at Telus
Telus is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (53%)
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Phone (22%)
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TV (9%)
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Wi-fi (8%)
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Total Blackout (5%)
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E-mail (3%)
Live Outage Map Near Strathcona County, Alberta
The most recent Telus outage reports came from the following cities: Sherwood Park and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Sherwood Park |
Internet | |
| Edmonton |
Internet | |
| Sherwood Park |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Sherwood Park |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Strathcona County, Alberta
Latest outage, problems and issue reports in Strathcona County and nearby locations:
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🦁🇨🇦 Bollywood Roop 🇨🇦 🦁
(@Roopanova) reported
from
Edmonton, Alberta
Update on my experience with @Bell @Rogers @TELUS Bell - Continue to walk around there nonsense. Terrible service. Telus - Options and we can work together. Rogers - Let's set up a call and see if we can work together. Probably the most proactive out of three.
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Mark McDonald
(@MMACSCOT) reported
from
Edmonton, Alberta
@TheGentYYC @TELUS @TELUSsupport It happens. I’m surprised they were rude. Anyway, hope all better next time. I like TELUS because of their community generosity
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Chris LaBossiere
(@ChrisLaBossiere) reported
from
Edmonton, Alberta
After waiting over an hour for @Shawhelp to call me back (they quoted 35 minutes - as 225th in the queue), I am going to bed and will turn off the ringer. I have ducks to kill on the am and can order my new @TELUS service tomorrow. Shaw TV can’t solve the buffering.
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CastledwnsDan
(@CastledwnsDan) reported
from
Edmonton, Alberta
At the #telus store trying to get a billing issue fixed and maybe upgrade the phone. Person helping me seems good. Disputes center she’s talking to maybe sucks
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🦁🇨🇦 Bollywood Roop 🇨🇦 🦁
(@Roopanova) reported
from
Edmonton, Alberta
I've been dealing with @Bell for 19 years. I continue to wonder why I deal with you guys. Continue to have the worst customer experience. Hey @TELUS @Rogers what are willing to do for me with regards to these cell phone plans.
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allantaylor
(@allantaylor) reported
from
Edmonton, Alberta
@Mandoline79 @TELUS I’ve had some staggeringly confusing troubleshooting issues with them. It’s like they know they’re the only game in town for some services and they don’t even try to keep you happy.
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Patricia Wheadon
(@pajowh) reported
from
Edmonton, Alberta
Great. @BlueJays game just starts and @telus tv signal is lost again. C’mon! #optiktvsucks
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courtney
(@almostbrewed) reported
from
Strathcona County, Alberta
@jessebeyerWX @TELUS @freedomsupport I was a customer of theirs for 13 years and the customer service is hands down the worst. I’m shocked I lasted that long with them.
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pat sasseville
(@sass3450) reported
from
Edmonton, Alberta
@Mandoline79 @TELUS They've been worst customer service in Canada for yrs. Just brutal!
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BryanBowen
(@2Zero54) reported
from
Edmonton, Alberta
@AzorcanGlobal @TELUS @TELUSsupport Mine was down for over 2 days. Didn’t even bother calling Telus about it because their customer service is horrible
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courtney
(@almostbrewed) reported
from
Strathcona County, Alberta
I can’t believe for four days @TELUS @TELUSsupport webmail is still down !! 🙄🙄🙄
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Tyler Majeau 🏳️🌈
(@MajeauTyler) reported
from
Edmonton, Alberta
If healthcare by TELUS is anything like their customer service for phones it’s gonna be a hard pass for me 😂 #ableg #abpoli
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Patricia Wheadon
(@pajowh) reported
from
Edmonton, Alberta
@TELUS tv signal lost more than it is found. Bet #shawtv customers are enjoying @BlueJays game #optiktvsucks
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Jacquelyn Reynolds
(@buoyantbabe) reported
from
Edmonton, Alberta
So this sucks. Not only is the 🏒 game blacked out, #telus changed the channels and I just found out I no longer get to watch the #Esks They are just getting more and more ❌ marked with this move
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Lincoln Ho | Yegventures 🇨🇦🇭🇰🇻🇦
(@yegventures) reported
from
Edmonton, Alberta
@Mandoline79 @TELUS When I worked there, I started out as an Assure agent (tech support). The kind half hour wait I had today was unacceptable, let alone having to spent 2 hours on the phone. They kept contracting jobs overseas as well.
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BryanBowen
(@2Zero54) reported
from
Edmonton, Alberta
More Telus email issues this morning. The $10 rebate doesn’t cut it #Telus #fixit
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Lincoln Ho | Yegventures 🇨🇦🇭🇰🇻🇦
(@yegventures) reported
from
Edmonton, Alberta
@ElleninSaigon @TELUS Don't even get me started about the home internet service. They've had 'rushmen' (high level) techs visit my house many times. At the time I stuck w them because they were my employer. Seriously considering bye bye to everything. To think I was close to getting home alarm w them
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Celeste
(@keatsmom) reported
from
Edmonton, Alberta
Day 2 with no @TELUSsupport @TELUS email. Sure would like to know what's going on. When it comes time to renew my plan in October, this lack of service will go a long way in helping me decide what to do. 🤔🤔
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courtney
(@almostbrewed) reported
from
Strathcona County, Alberta
I can’t believe for four days @TELUS @TELUSsupport webmail is still down !! 🙄🙄🙄
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Mark McDonald
(@MMACSCOT) reported
from
Edmonton, Alberta
@TheGentYYC @TELUS @TELUSsupport My experiences with TELUS has been the opposite. Superb customer service.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Dreamer
(@Dreamer97_29_93) reported
@beatsdj77 @sachardonnay I hear ya. We had problems with the world juniors on Shaw, very choppy. It worked itself out. Telus is installing fibre optic in our neighborhood next summer, will probably make the switch.
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Mike Clarke
(@spikeclarke) reported
Telus mobility went down at 12pm today Jan 14th, my mobile error message read, no network connection, A business customer, I drove to the Telus corporate store nearby at 1pm, now near 9pm and still not working.
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M
(@NorganM) reported
@amandachen_ However on your & Peter's advice I twittered/shamed Telus into free CNN plus some other channels I don't need but their plan is to give me free time & then bill. I just need to be smart enough to cancel before "free time" runs out. It's seems like a lot of unnecessarily work no?
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Anaa.
(@YuliianaK) reported
@Bell_Support Ive talked to 4 agents already, none of yoy will help me so unless yall can make an iPhone appear in my hand tomorrow im done talking, ill take my business to @telus or another company
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T🍊ri the Dumb Lefty Canadian Radical
(@RodneyTori) reported
Imagine paying rent and your landlord just locked you out for an hour or days at a time intermittently and you had no recourse or discount for your trouble? Why do Rogers, Bell, Telus etc. get away with this? We pay them regardless but if we are late, they charge us extra.
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JC
(@jxdivinity1) reported
Shorty is on shaw internet, needs to upgrade to telus gig network. #Canucks
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Beatz
(@beatsdj77) reported
@sachardonnay Im having major issues with Shaw Cable here in Edmonton. Was contemplating going back to Telus. Must be Covid. It has infected the Cable and Internet as well.
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Spruce Grove Corey
(@corn_cwm) reported
@TheTowelBoy I’m on Telus, same issue.
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lyndsy
(@lyndsythefirst) reported
@sachardonnay We’ve been dealing with intermittent Telus issues. It’s like it’s getting bad cell service!!! New house and new area,
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wyrmm
(@wyrmm2) reported
@sunlorrie Twitter enjoys rights not granted to your paper even. It received said rights so it couldn’t be sued for communication on its platform.. in exchange was it provided a service. Telus doesn’t cancel you cuz you like cpc but Twitter does