Telus Outage Report in Strathcona County, Alberta
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Strathcona County, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Strathcona County and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (24%)
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Wi-fi (9%)
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TV (9%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Strathcona County, Alberta
The most recent Telus outage reports came from the following cities: Sherwood Park, Edmonton and Fort Saskatchewan.
| City | Problem Type | Report Time |
|---|---|---|
 Sherwood Park |
Internet | |
| Edmonton |
Internet | |
| Sherwood Park |
Internet | |
| Sherwood Park |
Internet | |
| Edmonton |
Wi-fi | |
| Edmonton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Strathcona County, Alberta
Latest outage, problems and issue reports in Strathcona County and nearby locations:
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charbroiled gargoyle 🚠
(@newmusicmichael) reported
from
Edmonton, Alberta
And the only way we can change things is with $$$. I’m slowly working on detangling myself from using any Telus services. I can’t support this company any longer.
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Sheepleslayer
(@sheepleslayer69) reported
from
Edmonton, Alberta
@WesDJones @Mr_Alberta @DrJacobsRad Sure, but the flipside of that is Edtel and AGT were World leaders in technology, their research labs were set up to help with the war effort both were sold on the cheap to Telus in the name of privatization and Albertan's are not better off because of this deal
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Madison Moroz: PLAYOFF BOUND!!!
(@Madi39) reported
from
Edmonton, Alberta
Ummmm my tv signal is now lost?!! Wtf Telus
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KeeperOfSheep
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@YouTubeTV it's time to step up and #savecanada. @Bell @TELUS @RiverTVNow are not providing a viable service to Canadians
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Physically Distanced Chad Ohman
(@ChadOhman) reported
from
Edmonton, Alberta
@TELUS I downgraded from gigabit to 750 and now my upload is half what I’m paying for. It’s been a month, your manager went on vacation and has since failed to reply to me. I’ve but over 30 hours into fixing your problem. The CRTC has the complaint.
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Shari Olsen
(@ShariOlsen16) reported
from
Strathcona County, Alberta
@TELUSsupport, I just want to say you have the worst service ever. On hold for close two hours to discuss issues with our internet is unacceptable. I’ve missed online meetings due to this. Thanks Telus 😡😡😡
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Vahid Ayan ❄️🦅
(@VAHIDAYAN) reported
from
Edmonton, Alberta
@TELUS Why our home security (smart cameras) stops recording from time to time? We bought this service 2 months ago and not recording has happened twice. The 2nd one happed last week when we are away? How we should trust this service and tools?
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Stuart Kehrig
(@stukehrig) reported
from
Edmonton, Alberta
****, ****, **** **** @TELUS Your website sucks, it times out my changing cable package and wants to sell me a wifi booster starter pack when I have one and all I want is an expansion pack.
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Mary-Helen Clark
(@MHClark2617) reported
from
Edmonton, Alberta
Can any #yeg peeps tell me their thoughts on @ShawInfo? My @TELUS internet has been out for 7 hours after I was told the issue was resolved and I need a new provider.
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Mary-Helen Clark
(@MHClark2617) reported
from
Edmonton, Alberta
Really disappointed in @TELUS, who suspended my service with zero warning, leaving my entire home without internet. This is the second time it’s happened in a year. Maybe it’s time to make the switch to @shaw.
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Physically Distanced Chad Ohman
(@ChadOhman) reported
from
Edmonton, Alberta
@telus @TELUSsupport when I say “activation code” to your annoying IVR, it should send me to technical support, not billing. 30 mins waiting on hold for nothing. It’s 2020 and voice recognition is better than that.
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Oiler Guy Steve
(@Costello_stats) reported
from
Edmonton, Alberta
@Robin_Brownlee @AmandaCTV @ctvedmonton The whole city looks like **** honestly. Weeds everywhere, grass uncut, garbage everywhere. It sucks, but you sympathize with the city as they try to juggle it all... your yard should be taken care of by @TELUS ASAP
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ChiefBadger 37-25-9
(@Harpe97) reported
from
Edmonton, Alberta
Hey #Telus .... thanks for wasting 3 hours of my life today with a no show, an error in the system is why the tech never showed. After an hour wait on the phone. So 4 hours, add in a pissy mood. 😡
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ChiefBadger 37-25-9
(@Harpe97) reported
from
Edmonton, Alberta
Is it just me or does @TELUS have the worst, most time consuming prompts on the phone? Even for something simple that you need a quick answer for clarification on your bill. And the new 4K cable box is brutal service compared to regular cable? Is it the new Samsung tv? 😡
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Chris Dingman
(@dingdish) reported
from
Edmonton, Alberta
@TELUS your cable and wifi sucks!! And yes I’ve tried unplugging the modem and cable box 🙄🙄🙄🙄🤬🤬
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Ravi Prakash Singh
(@ravitaurus) reported
from
Strathcona County, Alberta
@TELUSBusiness is the worst security and alarm system you can get for your businesses or for your home. Theft happened at my business and motion sensor never worked and when I called customer care they said it is not Telus responsibility that it didn’t worked. What? #telus #Yeg
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Darcy Brown🇨🇦
(@brown_down) reported
from
Strathcona County, Alberta
@jacquiefenske I must live under a large rock. I have no idea what this is even about. Isn't Telus a telephone service (which I dropped years ago). What is @drDavidKeegan talking about? Healthcare?
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socially_awkward
(@David_Yeh) reported
from
Edmonton, Alberta
Telus fixed our PVR not recording issue by replacing our digital box, but now our box randomly freezes and reboots and it super hot to the touch 😡🤬😩🧐
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Joshua Marshall
(@JMarshyBosco93) reported
from
Edmonton, Alberta
@PierreVLeBrun I got Telus cable in Alberta & it’s not on any of the NHL Centre Ice channels. Bad look for the @NHL so far.
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Tony Hornung
(@cdnantman) reported
from
Edmonton, Alberta
$1000 @TELUS bill this month. 5X the previous month’s bill. All “airtime overage” charges. No warning, no courtesy call. Thanks for the “support”. Taking suggestions for a new service provider.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jenny P
(@jennyput3) reported
@TELUSsupport @telus I am beyond frustrated and disappointed with your customer service. It’s impossible to get through to someone. When I get close, I get disconnected. I will not be renewing my contracts with telus.
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Clearly Tired of The UCP🇨🇦☮️
(@BillRob06744883) reported
Credit card company wants a copy of the Telus email as does the CRTC. It seems Telus doesn’t have the approval to pass the credit card fee on to us consumers. Since Quebec has different rules they just added on a fee. I would @ Telus but what’s the point they never even responded
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on the fence
(@onthefence247) reported
@Carol18358107 I have koodo, no problems. But Telus is sister company
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Darrell Winwood
(@DarrellWinwood) reported
Anyone else in #yeg having serious @Telus problems today? My service has been out all day and can't reach any support help.
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Royal Newfoundland Constabulary
(@RNC_PoliceNL) reported
from
Logy Bay-Middle Cove-Outer Cove, Newfoundland and Labrador
Please do not use the listed general inquiry number until Telus/Koodo have restored services. Telus and Koodo cell customers can still access the RNC through 911 in case of an emergency. #ThankYou 3/3
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Zoey ₪ ø lll ·o.
(@WaterAries) reported
@TELUSsupport seriously what is going on with your services? My security camera doesn’t record, my wifi is kicking my phone off and my phone won’t recognize the wifi even when I out the password in and reset my network settings. This is to much.And it’s all connected with Telus.
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Newfound News
(@newfoundnewsca) reported
Telus and Koodo are experiencing technical difficulties. RNC is requesting that all persons wishing to contact police for non-emergency services through Telus and Koodo cell phones to call the following numbers: Corner Brook: 709-640-6148 Northeast Avalon Region: 709-685-6024.
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Ron Clark
(@RonClark282) reported
@TELUS crappy customer service
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Sarah Doyle
(@Saralyzer777) reported
@theJagmeetSingh NO. You know why? Because these companies just increase the price of their goods to compensate for their lost profits paid towards your new tax Jagmeet. C’mon man, it’s not rocket science!! Anyone notice TELUS crap service ever since Trudeau made them decrease rates? Point made.
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Sarah Doyle
(@Saralyzer777) reported
@theJagmeetSingh BIG NOPE from me. These companies just increase the price of their goods or lower the quality to compensate for lost profits paid towards new tax. C’mon man, it’s not rocket science!! Anyone notice TELUS crap service ever since Trudeau made them decrease rates? Prime example