Telus

Telus Outage Report in Island Lake, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Island Lake, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Island Lake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Island Lake, Alberta 12/19/2025 13:10

December 19: Problems at Telus

Telus is having issues since 07:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Island Lake, Alberta

Latest outage, problems and issue reports in Island Lake and nearby locations:

  • Swizzlerz 🇨🇦 🎮 Michael Borody 🎮 GT:Swizzlerz (@Swizzlerz) reported from Athabasca, Alberta

    Tommorow I get my second internet line so I will have @telus bonded 50 mbps down with around 10 mbps up :D I am waiting egerly

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • MapleSyurpDon Tical (@MapleSyurpDon) reported

    Random though. I have never actually had an issue with @TELUS I always see people complain about service providers, but man, I remember when they actually sent me a check for paying my bill on time consistantly(some old promo because I guess people are delinquents)

  • chadkerychuk Chad Kerychuk (@chadkerychuk) reported

    @RogersHelps $152+ a month for 10GB Data iPhone/IPad shared + Apple Watch plan is just nuts. How are you not providing more incentive for a 20+ year customer? Can @TELUS @Bell offer anything better? We need way more competitive options in Canada for years.

  • VLAZVELD VLAZVELD (@VLAZVELD) reported

    @TELUSsupport @TELUS they cancelled my fibre install appointment for the 3rd time now and I said at this point I should keep Shaw and the agent said "sounds good I'll cancel your order have a good day". Lol I tried to get fibre but but GG I guess. They don't care?

  • blooooojays Moose (@blooooojays) reported

    @TELUS @TELUSsupport Why do I get a different answer about my s21 ultra shipping status depending on who I talk to. One rep tells me this morning my phone will be here today, another rep emails me tells me 5-7 business days online chat tells me could be mid February. HELP!

  • joe_pannu Joe (@joe_pannu) reported

    @Shawhelp After an hour, service call finally booked 6 days from today. Service unavailable for approx 20% of the month, yet I'm expected to pay. I wonder how @TELUS would handle this situation

  • Mikepkes Michael Kessler (@Mikepkes) reported

    @TELUS, you know what is a bad idea during a pandemic? Door to door sales. Please stop.

  • PoliScIrish Rebecca Graff-McRae (@PoliScIrish) reported

    @shoffmanAB Maybe Telus Babylon can help?

  • kalee_muir Kalee :) (@kalee_muir) reported

    @TELUS @TELUSsupport When one laptop in your house can barely run zoom, and no one is using the wifi there is a problem :(

  • mwinter17 Mike Winter (@mwinter17) reported

    @NHL @telus @ShawDirect It's pretty bad given the year we had that you would still continue to charge your fans for hockey games. You really expect us to pay $200+ to watch hockey, given the amount of people out of work? #NHL #LEAFS #NoMoreBlackouts (at least for this season)

  • sdowds17_Golf Shawn Dowdell (@sdowds17_Golf) reported

    @TELUS home internet might be the actual worst thing I’ve ever experience I thought leaving Shaw I was going to get better service boy was I ever wrong. Highly recommend staying away from Telus