Telus Outage Report in Kanata, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and tv.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kanata, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kanata and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 12: Problems at Telus
Telus is having issues since 06:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (55%)
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Phone (20%)
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TV (9%)
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Wi-fi (8%)
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Total Blackout (5%)
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E-mail (3%)
Live Outage Map Near Kanata, Ontario
The most recent Telus outage reports came from the following cities: Gatineau, Ottawa and Stittsville.
| City | Problem Type | Report Time |
|---|---|---|
 Gatineau |
Internet | |
| Ottawa |
Phone | |
| Gatineau |
Total Blackout | |
| Ottawa |
Phone | |
| Ottawa |
||
| Stittsville |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Kanata, Ontario
Latest outage, problems and issue reports in Kanata and nearby locations:
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Dave D Garand
(@DaveInBlackburn) reported
from
Ottawa, Ontario
My #Telus phone service is kaput, anyone else?
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Eric Goodwin
(@auxonic) reported
from
Ottawa, Ontario
@ALL_CAPS @TELUS How about cut off all incumbents from new spectrum auctions until there’s fibre literally every damn place.
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simon
(@stillwellgray) reported
from
Ottawa, Ontario
@TELUS Wrong geo location for this ad, no one in Ontario gives a shit
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EA
(@ealculumbre) reported
from
Ottawa, Ontario
@TELUSsupport I can confirm this is happening in #Ottawa area codes starting with K1Y. Please bring this up to management - Telus tech support has already acknowledged the issue and now we’d like to see it resolved. Keep us posted with steps your taking to resolve it.
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Vivek Dehejia
(@vdehejia) reported
from
Ottawa, Ontario
@TELUSsupport Thanks, nope I didn't transfer this and got it from Telus last fall. Worked fine till this glitch today. But just had a friend call me and it's working again now. So I assume it was perhaps network congestion or something else temporary. Anyway, all good now!
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ambivalent_one
(@ambivalent_one) reported
from
Ottawa, Ontario
Hi @koodo! I'm wondering what I can do about consistently low cell reception at home. I get poor audio on calls, dropped calls and often calls go right to voicemail. This isn't new, it been gradually getting worse over the last couple of years. It's also affecting the Telus cells
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Christina
(@CJAY932) reported
from
Ottawa, Ontario
@TELUSsupport I ordered Airpods on June 11th and was told they would take 3-5 business days to arrive. Still haven’t received any updates or shipping info. HELP! @TELUS
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Eric Goodwin
(@auxonic) reported
from
Ottawa, Ontario
@TELUS I support government owned and operated infrastructure because the big telcos like you refuse to invest in it. You’re looking for a handout and to that I say “shove off”
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Michael Suddard
(@MichaelSuddard) reported
from
Ottawa, Ontario
@Ottawa_Biker @TELUS @OC_Transpo Perhaps mine is post morning rush hour issues.
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ambivalent_one
(@ambivalent_one) reported
from
Ottawa, Ontario
Hi @madebygoogle I love my Pixel 6 Pro but it's by far the phone with the worst signal strength I've had in my area. @koodo and @TELUS both have low signal normally but of the phone I've had this is the only one that has dropped calls and gone offline. I'm in the burbs.
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Bram Abramson
(@bramabramson) reported
from
Hull, Québec
@Mark_Goldberg @TELUS And not just normalizing for units consumed, either: also reasonable bundle allocation & a dozen other things. Dividing aggregates by aggregates is the worst approach, except all the others -- better would be to opt out of market analysis. Which apparently has perils too. #crtc
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Heather Badenoch 💉💉💉
(@HeatherBadenoch) reported
from
Ottawa, Ontario
@mrabson Any chance you’re on Telus or Koodo? Their free Call Control service blocks robocalls. I haven’t had one in more than a year.
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𝕜ꪖ𝕥 ꪀꪖડડ
(@kittkat9688) reported
from
Ottawa, Ontario
@TELUS your website sucks...being forced to change my plan online to avoid a surcharge yet the website won't let me...
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Will O'Neill
(@wtoneill) reported
from
Ottawa, Ontario
@TELUS should market a home security service that blocks the daily ads I receive from Telus for their home security service.
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Paul Boyer
(@PBoyer82) reported
from
Ottawa, Ontario
@TELUS fix your dang app please. I can’t pay my bill through the app because it won’t load. I either get wrong password or cannot connect to server. #help
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Michael.L
(@OCT_Fan) reported
from
Ottawa, Ontario
@HeneinThorn I’m pretty happy with Virgin 🇨🇦 @virginmobilecan Though I’m thinking of going back to Virgin as TELUS has the worst policy re paying ones bill .
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Paul Atkinson 🇨🇦
(@Paulysworld) reported
from
Gatineau, Québec
@mikesbloggity @jkenney @shandro It's their plan to privatize for $ healthcare. They only care about $ & the wealthy. They gut AB healthcare, fire 11k during a pandemic, refuse to shut down, go MIA, & will "suddenly" come up with a "private sector" (Telus health) solution... this is skulduggery they're Ghouls.
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antpepe
(@antpepe) reported
from
Ottawa, Ontario
@tleehumphrey @TELUS It will be good, the working from anywhere needs more bandwidth. This will help people increasing their cellphone speeds. Businesses need to recover.
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EA
(@ealculumbre) reported
from
Ottawa, Ontario
As long as I’m on LTE my #Ottawa reception is at 1 bar and reception extremely choppy. When changed to 3G service goes up to 2/3 bars & audio conversations became possible. - We shouldn’t have to choose between the two @TELUS @TELUSsupport
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Eric Goodwin
(@auxonic) reported
from
Ottawa, Ontario
@human3500 @ALL_CAPS Lol... do we have an approach? Other than telus/bell looking for handouts to marginally improve poor service
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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this girl
(@Fabulosaurusrex) reported
🧵 Got an email from @TELUS today informing me my bill is increasing by $5/mo with no explanation why. I call in and am informed that because I don’t have a contract with them (I’ve been with them for 10+yrs) they need to increase my bill to “guarantee my service” /1
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Lee Mac
(@LeeMac19871611) reported
OMG I am SOOOO tired of scams!!! They are never ending... I like to play along with them... maybe save someone from being scammed. This was "Telus". I said "I'm not interested thank you! I'm happy with Rogers!" **** you.. **** you ma'am was the response LOL #scammers #ScamAlert
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chris
(@leodischris) reported
@TELUSsupport why has #telus cancelled my installation appointment three times now saying the drop wasn’t done when the contractors installed the drop in front of my eyes yesterday and no one at Telus seems to be able to help? Honour your appointments and respect your customers.
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Tibalt Ablaze.
(@Ansovald) reported
@TimVelociraptor I'm with telus had no issues... mind you bell is **** to being with.
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Jack
(@JRLV_Inc) reported
@JClipperton_CP So TELUS will support women, but not men. Inclusive? 🤔
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✨Hᴇʀʙᴀʟ Hᴀɢ || Gᴏʙʟɪɴ Gᴀʟ✨
(@ItMeKelsii) reported
Hellllloooo!! @koodo @TELUS !! I am standing outside next to our parliament capital and still have only 1 bar of service!! Are your satellites messed up or something? Because why am I paying out the *** for no service downtown?!
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Christ
(@upinthaclouds7) reported
@TELUS you greedy pigs raising my bill again. Can't get anyone on the telephone unless I have a free hour. Prices going up and customer service is non existent. I'm sure Shaw and Rogers adding the same charges at the same time bcuz you oligarchs all colluding 2gether
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Scully
(@HANSENKTH) reported
@ChrisLaBossiere @Xplornet Once I get mine hooked up Telus is out the door. And once I get access to my business line they are toast there as well. Worst service ever.
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AMM
(@AMM18092000) reported
@koodo we've been a long time customers and recently moved to Orchards area (Edmonton). Very unhappy with the poor network reception we're getting here (call drops and data not working) Help @TELUS
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EGITOCA
(@EGILDATOVAR1) reported
@TELUS @TELUSsupport Since last night customers in Richmond BC are having issues with internet. Many of us work from home. We got a notification from Telus this morning, too late to rearrange our work schedule. We lost time and money. Any compensation for the affected customers?