Telus

Telus Outage Report in Ladysmith, Cowichan Valley Regional District, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Ladysmith, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Ladysmith and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Ladysmith, Cowichan Valley Regional District, British Columbia 01/21/2026 15:25

January 21: Problems at Telus

Telus is having issues since 03:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Ladysmith, British Columbia

Latest outage, problems and issue reports in Ladysmith and nearby locations:

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Silva Bay, British Columbia

    @isabeldc @TELUS I have a business to run so I have I limited data and theoretically good speeds. But Shaw was the worst experience of my life so Telus it is lol

  • Langfordman Dave Morse (@Langfordman) reported from North Cowichan, British Columbia

    So I’ve had no email service from #Telus since Wednesday. They aren’t answering service phone calls #telussupport When you ask them tough questions they ghost you. No solid answer of their email will be up #poorcustomerservice

  • shepherd_360 Speaking for the planet (@shepherd_360) reported from South Wellington, British Columbia

    @MoistlySpeaking @DeceitinDrugs @jjhorgan I think you may be able to do that if you subscribe to the health service owned by Telus. Personally the last thing I want is more of my personal information publically available. It's bad enough Google provides an ad for aspirin when I talk about a headache around the devices.

  • Brycer79 Bryce (@Brycer79) reported from North Cowichan, British Columbia

    My Shaw contract is up and I’m moving, new home can get Shaw fibre service. Disappointed that @Shaw will give me a deal to keep standard service but not fibre... may have to go with @Telus

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • TheLifestyleDig LifestyleDigs (@TheLifestyleDig) reported

    Trying to watch TV but @TELUS Optik TV is freezing and stammering, dozens of times in the past 20 minutes. Do NOT sign up for their ****** service!

  • Mr__Pooba Michael Paiva (@Mr__Pooba) reported

    @MaximumEffort @VancityReynolds Sadly mint would never come to canada, and if it did they would have to work out a deal with major companies to use their towers. I cant see bell or rogers or telus be like yup you can have access to our towers and be cheaper than anyone else in canada.... no way lol

  • LordRukario ☣ るかりお @rukario@awoo.pub (@LordRukario) reported

    @acrufox Should be fine, as long as the phone has dual sim standby. (I'm using T-Mobile/Freedom.) I sometimes have to force the network connection, otherwise they stay roaming (the T-Mo sim on Telus/Bell & Freedom on AT&T).

  • DaleMacLean1 Never Give Up (@DaleMacLean1) reported

    @Shawhelp I spent an hour online with waiting and trying to get help. I was given a number to call, after over an hour on the phone and 3 different departments which knew nothing of the previous conversation on my day off getting nowhere. I called Telus who did it in 14 minutes.

  • ClaytonBurnsPhD Clayton Burns (@ClaytonBurnsPhD) reported

    @MDrelichman @Shawhelp @TELUSsupport Once you get used to how to deal with Telus you will find their service to be of high quality. Companies and government offices should all do callback instead of having people wait on the phone. That would be one obvious improvement.

  • youseepeeYYC Alberta, You See Pee 😷✊ (@youseepeeYYC) reported

    @TELUS Charity is how the rich (& corporations) launder their reputations. Telus should never have be privatized. #NationalizeTelecom #NationalizeTELUS

  • leaftenant Bootleg Yoogi (@leaftenant) reported

    @greenleafgeek Telus has really gotten bad huh? It was going that way when I jumped ship. Good luck with the new carrier!

  • laurenzbaars laurenz baars (@laurenzbaars) reported

    @TELUSsupport @telus reached out many times to @telus, never no answer

  • robertbostonIII Robert Boston III (@robertbostonIII) reported

    @sohotitsart As reliable as telus, for sure. It was out last night for some issue and it's been down twice more in the last 2 years. Tech support is not super useful. I can't answer your other questions, though. You need to supply your own router(s).

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @computra @mebuell You are bad. You got me thinking, what if Bell, Rogers and Telus were into their own branded alcohol. What types of alcohol choices would people have? Controls? Quality? Costs? consumption rates? percentages? k stop. don't do this. i'm dizzy now.