Telus Outage Report in Silva Bay, Regional District of Nanaimo, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Silva Bay, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Silva Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (30%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Silva Bay, Regional District of Nanaimo, British Columbia
The most recent Telus outage reports came from the following cities: Ladysmith and Nanaimo.
| City | Problem Type | Report Time |
|---|---|---|
 Ladysmith |
Internet | |
| Nanaimo |
Phone | |
| Nanaimo |
Internet | |
| Nanaimo |
Phone | |
| Nanaimo |
Internet | |
| Nanaimo |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Silva Bay, British Columbia
Latest outage, problems and issue reports in Silva Bay and nearby locations:
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MaggieMay 🇨🇦🇪🇺🇮🇪
(@CailinasEirinn) reported
from
Nanaimo, British Columbia
@happyhamers @TELUS I know! I’ve had them to my place twice this year. The techs are great but the service is abysmal.
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MaggieMay 🇨🇦🇪🇺🇮🇪
(@CailinasEirinn) reported
from
Nanaimo, British Columbia
@DianeMariePosts @linwood_barclay Just think, we used to have tech support when an actual technician would come to our homes. Now when I have a problem with my Telus connection, the tech remote-accesses my phone and *I* do the technical work under their instruction. 🙄
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MaggieMay 🇨🇦🇪🇺🇮🇪
(@CailinasEirinn) reported
from
Nanaimo, British Columbia
@KatSpiller @paul_siddaway @TELUS They sure don’t. And their online help is down. 🙄
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Speaking for the planet
(@shepherd_360) reported
from
South Wellington, British Columbia
@MoistlySpeaking @DeceitinDrugs @jjhorgan I think you may be able to do that if you subscribe to the health service owned by Telus. Personally the last thing I want is more of my personal information publically available. It's bad enough Google provides an ad for aspirin when I talk about a headache around the devices.
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Jonö
(@NuckMyLife) reported
from
Nanaimo, British Columbia
@MizzzAlia @Chemainiac Yeah telus’ customer service sucks. Even the guy who came and installed it was a ****. But I’m saving $80+ a month so that’s all I cared about haha
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Kevin's Bacon
(@kevinsbaconband) reported
from
Nanaimo, British Columbia
Wow, I just used the Babylon App by Telus and was able to talk to a doctor via webcam within 24 hours. Obviously it has its limitations but a pretty good service that beats sitting in a walk-in clinic for hours. @babylonhealth
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Mason
(@VE7PMD) reported
from
Nanaimo, British Columbia
Hey @TELUS @TELUSsupport is there currently network issues in Nanaimo? The network has had horrible data all night and today can’t send messages or anything that requires data. Can’t even call my voicemail. #nanaimo
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Larenzo Jensen
(@LarenzoJensen) reported
from
Nanaimo, British Columbia
@TELUS Tried to get ahold of a Representative yesterday but the automated message said it was over an hour wait. Our fibre optik internet was down all day yesterday and I come home after a 12 hour shift and it’s still down. My wife works from home and our twins can’t watch TV..
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MaggieMay 🇨🇦🇪🇺🇮🇪
(@CailinasEirinn) reported
from
Nanaimo, British Columbia
@KatSpiller @paul_siddaway @TELUS They sure don’t. And their only me help is down. 🙄
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MaggieMay 🇨🇦🇪🇺🇮🇪
(@CailinasEirinn) reported
from
Nanaimo, British Columbia
@MgtmMoisan @marcedge1 @TELUS I’ve lived here for 18 months and it’s been nothing but problems. Internet and TV.
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william yoachim
(@wyoachim) reported
from
Nanaimo, British Columbia
@Charlene_Kotze @batujet I actually heard one out a few months and switched . My bill is around $100 less for more services . Same channels , internet is better and now home security. I’ve been a life long Shaw guy but now @TELUS and very happy w service, product and cost
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Bret Westergaard
(@Westie_84) reported
from
Nanaimo, British Columbia
Telus offering me a new iPhone 11 Pro for 95 a month. Freedom offering the same Been a #rogers customer for 20 years and I was on hold twice yesterday and disconnected and I’ve been waiting for chat agent for 43 minutes now. I guess it’s time to make a switch.
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william yoachim
(@wyoachim) reported
from
Nanaimo, British Columbia
@Charlene_Kotze Switch to @TELUS , long time @ShawTV_CVI but costs kept rising , service getting worse so made the switch . We actually get more service and product for less money and our wifi is great
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BdblE
(@MsYouDoYou) reported
from
Silva Bay, British Columbia
@isabeldc @TELUS I have a business to run so I have I limited data and theoretically good speeds. But Shaw was the worst experience of my life so Telus it is lol
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MaggieMay 🇨🇦🇪🇺🇮🇪
(@CailinasEirinn) reported
from
Nanaimo, British Columbia
@MgtmMoisan @marcedge1 @TELUS And when we actually (rarely) manage to have them restart the modem remotely, think about it. We’re doing half the service call for them, while paying for the service. 🙄
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✨🌙 ✨
(@BigDaddyPinnapl) reported
from
Nanaimo, British Columbia
This Telus ad is so god damn annoying #LivePD
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🏳️🌈♿ Lorna Appleby 🏴 🇨🇦
(@Shadowydreamer) reported
from
Nanaimo, British Columbia
Asked to be put on @TELUS do not call list three times. Nope, their farmed out sales team keeps calling. Half the time they hang up when they're asked to hold while I'm fetched. I'm about ready to start blowing a soccer whistle in their ears. #SpamCallers #DoNotCall FFS
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Adam J. Humphreys
(@Making8) reported
@Jimmysvp @TELUS Yes, I am going through the same thing except in my case I had to buy the phone because there was no phone available to replace it. 2 calls were supposed to result in call backs (both didn’t). Yesterday 45 mins in call got dropped on hold when their office closed. Bad service
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Kara Berman
(@karaberman) reported
@ShawInfo 4 different people, 4 different answers. Waiting 3 weeks for someone to follow up with me? What kind of scams are you folks running? 8 years I have been with Shaw. Have to cancel and go with @TELUS now. You should value your loyal customers @ShawDirect
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Trevor PETERSEN
(@wheatiepete) reported
from
Red Deer County, Alberta
@DTimchishen Us too. For what we pay the @Xplornet sucks. We are looking for something else. Was suggested to look into Telus Hub.
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Mark
(@MarkLegault) reported
One of the few days this past week I’ve actually had a lot of motivation and focus to work on stuff and the power is out, and on top of that the @TELUS coverage here is garbage, and my hotspot won’t connect properly.
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Michelle Bailey
(@MichelleBailey1) reported
@JennArndt @MindyJoss Mindy...I am dealing with a similar issue with Telus. It's so frustrating.
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Michelle Bailey
(@MichelleBailey1) reported
Hi @TELUS @TELUSsupport Having some issues and was told I would get a call back in 60 minutes. That was at 6 pm CST. Somebody please DM me immediately
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Justin
(@Voldey) reported
20 hours after magically breaking our entire home service, telus still hasn’t figured out “how to fix it”. How is that even possible...
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Kaylah Emily
(@kpn_7268) reported
@TELUS *611: Hold on while we transfer your call to an agent... Your current wait time is 1hr. To request a callback, press 1. Me: *1* Telus: Sorry, we are having trouble processing your callback request, please hold while we transfer you to the nearest agent. 😑
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Matt Fougere
(@connectmyaudio) reported
I wish I didnt.get my cell service with @telus now because I feel like so sad that they are cons . I am sad I can't trust a soul including those I trusted with my digital life. You suck @telus. Enjoy what you already have and stop asking for more money for things that dont cost..
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Just-Dividends
(@JustDividends) reported
@DividendsFrom Added to my Telus (TSE:TU) position yesterday but I agree Good thing allocation targets help with the decision on those days