Telus Outage Report in Silva Bay, Regional District of Nanaimo, British Columbia
Why is my Telus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Silva Bay, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Silva Bay, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Telus
Telus is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (49%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Silva Bay, British Columbia
The most recent Telus outage reports came from the following cities: Nanaimo, and Ladysmith.
| City | Problem Type | Report Time |
|---|---|---|
 Nanaimo
|
3 days ago | |
|
Nanaimo
|
Phone | 7 days ago |
|
Ladysmith
|
Phone | 7 days ago |
|
Nanaimo
|
Total Blackout | 7 days ago |
|
Ladysmith
|
Internet | 16 days ago |
|
Nanaimo
|
Wi-fi | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Silva Bay, British Columbia
Latest outage, problems and issue reports in Silva Bay and nearby locations:
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MaggieMay 🇨🇦🇪🇺🇮🇪 (@CailinasEirinn) reported from Nanaimo, British Columbia@happyhamers @TELUS I know! I’ve had them to my place twice this year. The techs are great but the service is abysmal.
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MaggieMay 🇨🇦🇪🇺🇮🇪 (@CailinasEirinn) reported from Nanaimo, British Columbia@MgtmMoisan @marcedge1 @TELUS And when we actually (rarely) manage to have them restart the modem remotely, think about it. We’re doing half the service call for them, while paying for the service. 🙄
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Larenzo Jensen (@LarenzoJensen) reported from Nanaimo, British Columbia@TELUS Tried to get ahold of a Representative yesterday but the automated message said it was over an hour wait. Our fibre optik internet was down all day yesterday and I come home after a 12 hour shift and it’s still down. My wife works from home and our twins can’t watch TV..
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Bret Westergaard (@Westie_84) reported from Nanaimo, British ColumbiaTelus offering me a new iPhone 11 Pro for 95 a month. Freedom offering the same Been a #rogers customer for 20 years and I was on hold twice yesterday and disconnected and I’ve been waiting for chat agent for 43 minutes now. I guess it’s time to make a switch.
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✨🌙 ✨ (@BigDaddyPinnapl) reported from Nanaimo, British ColumbiaThis Telus ad is so god damn annoying #LivePD
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Speaking for the planet (@shepherd_360) reported from South Wellington, British Columbia@MoistlySpeaking @DeceitinDrugs @jjhorgan I think you may be able to do that if you subscribe to the health service owned by Telus. Personally the last thing I want is more of my personal information publically available. It's bad enough Google provides an ad for aspirin when I talk about a headache around the devices.
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Kevin's Bacon (@kevinsbaconband) reported from Nanaimo, British ColumbiaWow, I just used the Babylon App by Telus and was able to talk to a doctor via webcam within 24 hours. Obviously it has its limitations but a pretty good service that beats sitting in a walk-in clinic for hours. @babylonhealth
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🏳️🌈♿ Lorna Appleby 🏴 🇨🇦 (@Shadowydreamer) reported from Nanaimo, British ColumbiaAsked to be put on @TELUS do not call list three times. Nope, their farmed out sales team keeps calling. Half the time they hang up when they're asked to hold while I'm fetched. I'm about ready to start blowing a soccer whistle in their ears. #SpamCallers #DoNotCall FFS
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william yoachim (@wyoachim) reported from Nanaimo, British Columbia@Charlene_Kotze Switch to @TELUS , long time @ShawTV_CVI but costs kept rising , service getting worse so made the switch . We actually get more service and product for less money and our wifi is great
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william yoachim (@wyoachim) reported from Nanaimo, British Columbia@Charlene_Kotze @batujet I actually heard one out a few months and switched . My bill is around $100 less for more services . Same channels , internet is better and now home security. I’ve been a life long Shaw guy but now @TELUS and very happy w service, product and cost
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Mason (@VE7PMD) reported from Nanaimo, British ColumbiaHey @TELUS @TELUSsupport is there currently network issues in Nanaimo? The network has had horrible data all night and today can’t send messages or anything that requires data. Can’t even call my voicemail. #nanaimo
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BdblE (@MsYouDoYou) reported from Silva Bay, British Columbia@isabeldc @TELUS I have a business to run so I have I limited data and theoretically good speeds. But Shaw was the worst experience of my life so Telus it is lol
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MaggieMay 🇨🇦🇪🇺🇮🇪 (@CailinasEirinn) reported from Nanaimo, British Columbia@MgtmMoisan @marcedge1 @TELUS I’ve lived here for 18 months and it’s been nothing but problems. Internet and TV.
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MaggieMay 🇨🇦🇪🇺🇮🇪 (@CailinasEirinn) reported from Nanaimo, British Columbia@KatSpiller @paul_siddaway @TELUS They sure don’t. And their only me help is down. 🙄
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MaggieMay 🇨🇦🇪🇺🇮🇪 (@CailinasEirinn) reported from Nanaimo, British Columbia@KatSpiller @paul_siddaway @TELUS They sure don’t. And their online help is down. 🙄
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Jonö (@NuckMyLife) reported from Nanaimo, British Columbia@MizzzAlia @Chemainiac Yeah telus’ customer service sucks. Even the guy who came and installed it was a ****. But I’m saving $80+ a month so that’s all I cared about haha
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Christie (@ohno_kiki) reportedHey @TELUS someone sold my mom an iPad data plan for 30/month 2 years ago.... she has yet to use this iPad... this is a problem and an abuse of her decline in cognitive function. For shame.
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Jacob Smith (@jsmith318) reportedEmbarassing that Telus and Sportsnet STILL haven't sorted out their audio issues on SN Oilers. #yikes
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@Thoughts_ByMe (@ThoughtsByMe6) reported@TELUS called to tell me about bundle offers for me! They wish to “ask a few questions” to learn about me & my needs & that the call is recorded. I explain I chose others, due to lack of “customer service” Telus gives u when u need attention. She couldn’t end the call quicker.
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🤷♂️ (@DatBawse) reportedIf you're on Telus, the Oilers game starts on 913. Joins in progress on 911 after the flames lose to the Jets. If you're on Shaw, I don't ******* know. Shaw sucks.
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CMcT (@5CMcT) reported@Telus has been promising to fix my phone for over 5 weeks. On Saturday, 911 couldn’t hear me over the line, they got the wrong address and I had to chase it down the street, in the snow in the middle of the night while my husband lay there with four broken ribs. Well done Telus
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Lucas Evanochko (@LEvanochko) reported@Telus - just passed 20 minutes on hold and was disconnected. Call number 5 now.. and disconnected again. An audible click this time.. great. Customer service is killing it today.
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ColeyyCole (@ColeyyCole8) reported@TELUSsupport I keep getting a call from the number 1-888-811-2323. Is this you? I’m not a telus customer, why am I getting this call?
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Brittany (@brittdales) reportedI know once I’ve used my monthly data, it slows down until it resets for the month. But damn guys I didn’t know “slowed down” meant virtually unusable for 5 days🥴 not sure I would’ve switched to Telus had I known this. @TELUSsupport
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Mnejing (@MnejingWoW) reportedThanks @Shawhelp for no notice 6 hour maintenance. Super happy that my night off I have nothing to do. Can you guys remind me why ******** I haven't bailed on you for Telus yet?
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High Speed Crow (@HighSpeed_Crow) reported@PersuaderKtrevz @theinstallguy There is an outage with the Telus main line to the internet. Telus is working on it right now.