Telus outages and service status in Onoway, Alberta

Problems in the last 24 hours in Onoway, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Onoway, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Onoway, Alberta

Latest outage, problems and issue reports in Onoway and nearby locations:

• 
  LauraBella Custom Cakery (@LauraBellaT) reported 56 minutes ago from Stony Plain, Alberta

  @TELUS get your crap together - @StonyPlainAB residents can’t work efficiently from home with not being able send/receive emails! #wifisucks #usingupmydata

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 5 minutes ago

  TELUS deployed a voice AI agent to call new home internet customers in their first 90 days. Not to resolve a problem. Not because the customer called in. Just to check in. Result: customers who got that AI welcome call were less than half as likely to cancel within 30 days. That's proactive retention — and it completely inverts how most contact center AI is deployed. The standard mental model: AI handles inbound. Saves cost. Deflects calls. Reduces headcount. TELUS ran the opposite play. Outbound. Proactive. AI-initiated. And the economics are brutal in a good way. Every churn prevented is worth months of subscription revenue. Voice AI at scale means you can make that call to every single new customer — not the top 10% who triggered a risk score. Gartner projects $80 billion in contact center labor costs cut by AI this year. 88% of contact centers now run some form of AI. But 75% haven't operationalized it. They have tools. They don't have outcomes. The difference between TELUS and the 75%: TELUS defined the outcome first (reduce 30-day churn), then designed the intervention (proactive welcome call), then measured it. Proactive > reactive. Always. In contact centers and everywhere else. This is what the call center AI conversation is missing. Everyone's chasing deflection rates. The real money is in the outbound plays nobody's running yet.

• 
  Trader Joel 🇨🇦 (@Trader__Joel) reported 5 minutes ago

  @TELUS @TELUSsupport Is the most frustrating & awful company to deal with. Every other utility allows you to cancel services online. I've been transferred to 3 service reps and on hold for an hour and still cannot cancel. Ridiculous! #telussucks

• 
  Lerick (@LerikLord) reported 7 minutes ago

  @jamajama711 @MkoTheComedian Can you help me with Telus

• 
  Left Coast Leafs Podcast (@LeftCoastLeafs) reported 9 minutes ago

  The other day I had a prickly exchange with a Rogers Wireless phone rep. A couple days later I was renegotiating my Telus Optik TV terms. They dropped a ice promo on me if I switched my mobile over. In the back of my mind I was, **** Rogers man. Sign me up.

• 
  Tierneymisu (@the_ref14) reported 14 minutes ago

  @huddy306 @PirasanRotiHead And it's the flanker brands of the big 3...like I'm on public mobile. $35/100gb Canada/us/Mexico...it's the Telus network. Like shopping at no frills Instead of loblaws

• 
  BillM (@BillMah017) reported 16 minutes ago

  @DouglasTodd @TELUS I would argue that the immigration drove down prices. 10 years ago, I was paying 70 dollars for 1 line with a few GB of data. Today, I have two lines and 150 GB of shared data for 70 dollars.

• 
  Patrick Kernaghan(He/Him) (@Brevity_ii) reported 19 minutes ago

  @dagdakiayaz @Rogers Switch to Telus. Rogers isn't worth your time and they don't care about customer service. Getting away from them was has been such a good change.

• 
  Bill McCreery (@Bill_McCreery) reported 22 minutes ago

  @DouglasTodd @TELUS 2/2 What happens when the US South & Central America become unlivable? These issues won't go away.

• 
  MocomGaming (@MocomGaming) reported 23 minutes ago

  @TELUS @TELUSsupport you stupid mother fukers!

• 
  B Dub (@TheBigBDub) reported 27 minutes ago

  @Lidsville @Rogers 🚨 PSA:March 2026, Telus, Roger’s, and Freedom all had data leaks. As a result, bad actors are calling clients as if from a major provider and HAVE enough client details to make people believe it’s a legit call. Nobody in Canada should be providing anything on a cold call now. 🚨