Telus outages and service status in Spruce Grove, Alberta

Problems in the last 24 hours in Spruce Grove, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Spruce Grove, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Spruce Grove, Alberta

Latest outage, problems and issue reports in Spruce Grove and nearby locations:

• 
  Lyndsay Mimzy Slack (@Mimz_Slacker) reported 6 minutes ago from St. Albert, Alberta

  @TELUS it is with sad news that I announce I have no choice but to cancel your services. I am stuck working from home for the foreseeable future and your internet services just aren't cutting it. The best in my area is Internet 75. Shaw is able to provide me with Internet 600.

• 
  LauraBella Custom Cakery (@LauraBellaT) reported 24 minutes ago from Stony Plain, Alberta

  @TELUS get your crap together - @StonyPlainAB residents can’t work efficiently from home with not being able send/receive emails! #wifisucks #usingupmydata

• 
  rmthespian (@rmthespian) reported 33 minutes ago from St. Albert, Alberta

  @maxfawcett @TD_Canada I felt bad for the Telus rep as I’m sure he and so many others were being overwhelmed. First thing he did was apologize profusely for the wait. I just wish they had the call back system instead of waiting that long.

• 
  Taylor Burns (@tburns34) reported 39 minutes ago from St. Albert, Alberta

  Hey @TELUSBusiness you’re customer service is horrifying. Made the switch to Shaw and will be switching my home internet and personal cell phone as well. You’re a joke @TELUS

• 
  Megan cleveland (@megskc_) reported 59 minutes ago from St. Albert, Alberta

  @craigjesske @TELUS @TELUSsupport No service myself as well

• 
  Megan cleveland (@megskc_) reported 60 minutes ago from St. Albert, Alberta

  Anyone else with Telus have no service right now

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 2 minutes ago

  Three things contact center leaders are measuring instead of deflection: **1. Resolution quality score** — Did the customer's problem actually get solved? Not "was the call ended" but "did the issue recur within 7 days?" **2. Post-interaction sentiment delta** — How did the customer feel after AI vs. human? TELUS found that proactive AI outreach (before the customer calls to cancel) had sentiment scores 34% higher than reactive deflection. **3. Revenue at risk per interaction** — Tag calls by customer segment. A 3-year enterprise contract holder calling about billing deserves a different AI routing decision than a trial user with a password reset.

• 
  Stephen (@prairieoceanboy) reported 9 minutes ago

  @bruce_mcgonigal @bcndp YUP I have had same & did reach out to find out "who" has authority to use system & the emergency coordinator after some pushing sort of admitted besides keystone copsxHe suggested RICHMOND ndp mla So I called Crickets I will call Telus to see "who" they would allow

• 
  DividendBoomer (@BoomerDivvies) reported 11 minutes ago

  @TELUS $T.TO I hate your company. Truly. Been a business customer for decades just to be treated like ****. Dealing with an issue, a serious mistake on YOUR part, has been gruelling and terrible. The incompetence from your side is inexcusable. Your departments don’t talk to each other leading me to coordinate everything. Hopefully I’ll be able to file a complaint against you with regulators. And you also have a cell tower on our site for which you’re currently asking for a lease extension. That’s gonna cost you big time.

• 
  Gregoryfan (@Gregory_SB35) reported 16 minutes ago

  Holy hell Telus ******* sucks, I just wanted to upgrade my internet and they made me feel like i wanted to gouge out my eyes :/ god they just suck, like i would rather be springlocked then go through that again :(

• 
  TELUS Support (@TELUSsupport) reported 17 minutes ago

  @big_fan2019 Are you connected to your home Wi-Fi when looking? If you're currently off your home Wi-Fi (on mobile data or another network), those live channels automatically hide in the app lineup. Due to content provider broadcast restrictions, live NFL Sunday Ticket channels (1501-1516) on the TELUS TV+ app are strictly locked to your TELUS Home Internet connection.

• 
  chris deegan (@chrisdeegan6) reported 20 minutes ago

  @Sportsnet Thanks for streaming it on your pay platform!! You money grubbing ******** just sent another customer to Telus

• 
  Edmonton Lilly (@BabyGirlWife) reported 25 minutes ago

  @TELUS @TELUSsupport Your customer service sucks. You came in UNIVITED and upgraded us to fiberoptics. Which is causing PROPERTY DAMAGE!!!! But your AI DOESE NOT HAVE A WAY TO RESOLVE PROPERTY DAMAGE! THERE IS A ******* SINKHOLE AROUND YOUR POST!!!! #propertydamage

• 
  Andy (@Andy17546890107) reported 25 minutes ago

  @MarkJCarney Excellent news PM Whats BC Hydro going to do ? Currently buying 30% of their power from USA coal fired plants & say 20 shortfall by 2029, Source Global BC news. Telus building 3 data centers. Kamloops one will gobble 1.4 Megawatts or the same as 85,000 people. Need help Tks

• 
  Kristel 💙🧡 🇨🇦 (@kristelxo) reported 27 minutes ago

  @ReaganPodelec @TELUSsupport I think I’m gonna be ill… I saw that it was delivered, never heard anything from Telus and tossed that receipt

• 
  Dave G (@deive) reported 29 minutes ago

  @icenineleafs @araghougassian how is the reception and is there ability for wifi calling? My daughter was on Freedom last year, but had poor reception at her school, and in other places she frequents (she's a rep hockey player, lots of arenas), where Telus has been great. It's a bit more money ($37/mth) tho