Telus Outage Report in Spruce Grove, Alberta
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Spruce Grove come from postal codes T7X and T7Y.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Spruce Grove, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Spruce Grove and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 28: Problems at Telus
Telus is having issues since 06:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (24%)
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Wi-fi (11%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Spruce Grove, Alberta
The most recent Telus outage reports came from the following cities: Edmonton, Spruce Grove, St. Albert and Stony Plain.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Wi-fi | |
| Edmonton |
Wi-fi | |
| Edmonton |
Internet | |
| Edmonton |
Wi-fi | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Spruce Grove, Alberta
Latest outage, problems and issue reports in Spruce Grove and nearby locations:
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Steve P
(@starchoice) reported
from
Edmonton, Alberta
@TELUSsupport Customer enters into a 2 year agreement at a set cost, not supposed to increase. @TELUS pulls channel from a subscribed theme pack. #TELUS charges $5 to add the missing channel. TELUS pulls a fast one to extract money from customer. @GameShowNetwork
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RinkRatt 37-25-9
(@Harpe97) reported
from
Edmonton, Alberta
@SweetGeorgia_77 No issues with my TELUS feed. North central Edmonton
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rmthespian
(@rmthespian) reported
from
St. Albert, Alberta
@maxfawcett @TD_Canada I felt bad for the Telus rep as I’m sure he and so many others were being overwhelmed. First thing he did was apologize profusely for the wait. I just wish they had the call back system instead of waiting that long.
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Eevee
(@JustCallMeEevee) reported
from
Edmonton, Alberta
@WhiplashHimself I got Telus at my old place because I got 4 months free and I was just moving on my own for the first time. My boyfriend who I now live with also has Telus and had just renewed his contract in 2019 for 2 years. Now it’s gotten so bad we can’t do basic internet things together.
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Roxamos
(@RoxamosOfficial) reported
from
Edmonton, Alberta
@TELUS your south Edmonton common store just refused service to my mother-in-law. She has a medical reason to not wear a mask. You are not allowed to ask her her reason under Canadian privacy laws and are not allowed to refuse service under discrimination laws. Fire them all.
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Eevee
(@JustCallMeEevee) reported
from
Edmonton, Alberta
Telus internet has created so many problems with my streaming schedule 😩 if things continue like this over the next month or two we’re going to need to switch ISP’s. With that being said.... anyone know if anyone is hiring? Mama needs a new job ASAP.
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RinkRatt 37-25-9
(@Harpe97) reported
from
Edmonton, Alberta
@McOilers @shaw @TSN_Sports Shaw I’m assuming. I have TELUS and no issues
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Steve P
(@starchoice) reported
from
Edmonton, Alberta
@TELUSsupport Why doesn’t #TELUS provide any support for its e-mail migration? Tech support has provided no follow-up support. Numerous follow-up e-mails to CarlMichaelO.TELUSFIbreSupport just get ignored.
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CHRISTINA🇧🇧🇨🇦
(@iamcsandiford) reported
from
Edmonton, Alberta
@TELUS @TELUSsupport why is my wifi cutting in and out? Are you guys having issues with your towers or something??
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ChiefBadger 37-25-9
(@Harpe97) reported
from
Edmonton, Alberta
Is it just me or does @TELUS have the worst, most time consuming prompts on the phone? Even for something simple that you need a quick answer for clarification on your bill. And the new 4K cable box is brutal service compared to regular cable? Is it the new Samsung tv? 😡
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Physically Distanced Chad Ohman
(@ChadOhman) reported
from
Edmonton, Alberta
@TELUS I downgraded from gigabit to 750 and now my upload is half what I’m paying for. It’s been a month, your manager went on vacation and has since failed to reply to me. I’ve but over 30 hours into fixing your problem. The CRTC has the complaint.
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Face Ginch (Jö)
(@joeywants) reported
from
Edmonton, Alberta
@ReWorksYYC @TELUS Yes. I’m having issues suddenly too. I reset my modem and it’s still happening. I’m v frustrated.
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Sheepleslayer
(@sheepleslayer69) reported
from
Edmonton, Alberta
@WesDJones @Mr_Alberta @DrJacobsRad Sure, but the flipside of that is Edtel and AGT were World leaders in technology, their research labs were set up to help with the war effort both were sold on the cheap to Telus in the name of privatization and Albertan's are not better off because of this deal
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Chris Holmes
(@chrisholmes13) reported
from
Edmonton, Alberta
@TELUSsupport hey Telus! Merry Christmas. Just wondering if I can get a technician out to troubleshoot my network speed. Had 150 upgraded to 1gb plan, but I’ve never had speeds reach 100mbps. Thanks.
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Chris LaBossiere 🚠
(@ChrisLaBossiere) reported
from
Edmonton, Alberta
I am going to cancel my @Shawhelp cable service as a Christmas present to myself. 3 months of half of my channels not working, at full price, was being tolerated. Die Hard on Christmas Eve not working, unacceptable. @TELUS you’ll be up.... get ready. 🎄
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Chris LaBossiere 🚠
(@ChrisLaBossiere) reported
from
Edmonton, Alberta
@ryzshrn @Shawhelp @TELUS Ug!!! It’s just so maddening. $150 a month for SHITTY tv service.
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Ross Flats Vintage Apparel
(@RossFlats) reported
from
Edmonton, Alberta
@EdmFootballTeam @TELUS “It’s all how you look at it, we’re either short 5 yards for a 1st down or we only need 5 yards to keep the chains moving”
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charbroiled gargoyle 🚠
(@newmusicmichael) reported
from
Edmonton, Alberta
And the only way we can change things is with $$$. I’m slowly working on detangling myself from using any Telus services. I can’t support this company any longer.
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Candace Elliott
(@CandaceElliott) reported
from
Edmonton, Alberta
@TELUSsupport I have a PVR that freezes, I have spotty wifi and Telus is blaming an old cord that we have coming into our house for slow wifi...? Well then help me! It’s Telus Wi-Fi and Telus TV!
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Monika Social
(@MonikaSocialYeg) reported
from
Edmonton, Alberta
Anyone else having Telus internet issues lately in Windermere?
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Curt McNaughton
(@MdmCurt) reported
@jcalder1983 @MBAgDays @Xplornet I am currently hoping for a better solution so that I can say the magic words to my Telus Smart Hub Account! How can we help you today? I might even wait on hold to tell them they are fired
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Robert Howell
(@RPH_Kamloops) reported
@TELUSsupport Horrible connection speed. I am on fibre and have reset the router twice over the last few days. 6mbps download speeds really? I am getting tired of talking with tech support at telus on a regular basis.
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Patrick O'Rourke
(@Patrick_ORourke) reported
@Crackmacs @carmelapharaoh @TELUS Yup, I never need to contact customer service though so I don't care.
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Brendon Caron
(@OldbloodCaron) reported
Haven’t been able to watch a full period of hockey in a week without it freezing. Tried two different @Telus boxes, maybe it’s a @Sportsnet problem but it’s getting really ******* infuriating.
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Dr. Amy Christianson
(@ChristiansonAmy) reported
@TELUSsupport I’m trying not to be too annoyed because I know it’s not @telus fault that some lunatic has been knocking down towers. That said, why is there no information? We are the only tower down in western 🇨🇦 affecting a lot of households & the only info we can get is repaired by Feb 28??
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Dr. Amy Christianson
(@ChristiansonAmy) reported
@TELUSsupport @TELUS We have two people working from home, we’re also trying to do online school, and we are in a PANDEMIC so can’t go anywhere else....there are many people in our area struggling with this. Please set up a temporary fix!! Data included - not just cell -we are all internet dependent
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Daniel Stern
(@DanSternTweets) reported
I work for TELUS, so I would never want to give #BellLetsTalk #BellCause any attention today!
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cindy hill
(@Chill520) reported
@TD_Canada Thanks for the reply. I *really* wish you guys had better hold music (ugh same 8 bars of smooth sax jazz for 105 minutes is driving me crazy) OR call back service - like Telus or Shaw have.
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Joe Martin
(@jamthefed) reported
@eissyrc Maybe check out koodo. They are Telus value company so still on their network. They are usually cheaper than the parent company.
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Horgan reads Joyce
(@robohorgan) reported
Sound meat there: like a big Telus sign in a crisis at this time. Will the minister say, and it's time now to review water rentals, and 1/5