Telus Outage Report in Spruce Grove, Alberta
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Spruce Grove, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Spruce Grove and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (26%)
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Wi-fi (10%)
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TV (7%)
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Total Blackout (4%)
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E-mail (4%)
Live Outage Map Near Spruce Grove, Alberta
The most recent Telus outage reports came from the following cities: Edmonton, St. Albert and Stony Plain.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Phone | |
| Edmonton |
Internet | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Spruce Grove, Alberta
Latest outage, problems and issue reports in Spruce Grove and nearby locations:
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Ricky Mitchell
(@mitchell_ricky) reported
from
Edmonton, Alberta
@SteveThePylon @SamInYEG It depends! Ive had good experiences with telus. For example i just upgraded my internet from 150mbps to 1gbps and it actually dropped my cable/internet bill by $50 per month. They were doing the internet for $85 and they gave it to me for $65 as a long time customer lol.
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ChiefBadger 37-25-9
(@Harpe97) reported
from
Edmonton, Alberta
Morning Warriors! I think I’m going to cancel my #Telus cable package. All of it. I can’t get into anything. When the #EdmontonOilers come back, then I’ll renew. Let’s see what they say. Stay tuned 😂
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Deborah Mullan
(@deborahmullan) reported
from
Edmonton, Alberta
@DanDuckering @TELUS Well, we know that increasing the market share is more important that worrying about customer retention, since most won't bother leaving anyway. I hate Telus.
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Lyn Sonnenberg 🇨🇦
(@lynsonnenberg) reported
from
Edmonton, Alberta
@e45mcmanus It’s a good thought. Our Telus issue was resolved by then as it was an afternoon appointment. Gave me time to actually have lunch (novel idea).
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Michele
(@Fairyswirls) reported
from
Edmonton, Alberta
Bought tickets online for @TELUS #marvel exhibition for 1145 still have to wait in line and not one person out of 6 that I have asked knows why terrible first experience been in line for 25 mins dont buy online.. #sucks
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
If traditional TV-service telecom companies (like @telus, @Shawhelp, @Rogers, @Bell) want to keep their current subscriber base from mass increase in @Netflix subscriptions, they'll need to not only allow data overages, but open their VOD to free rentals. #telco #canada #big3
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Vance Avery
(@vanceavery) reported
from
Edmonton, Alberta
@TELUSsupport @TELUS have lost my phone service!
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Iron Ball Marketing
(@ironballmarket) reported
from
Edmonton, Alberta
@TELUSsupport Simple question and failure to answer telus. Shameful how you treat clients during a national emergency
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Candace Elliott
(@CandaceElliott) reported
from
Edmonton, Alberta
Honestly! @telus please stop sending salesmen to my door over and over! I already am a customer so stop bugging me to switch some services. Then the guy flat out asks how much I pay for a service! I’m not giving out financial info on my doorstep!! #telus
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Lyndsay Mimzy Slack
(@Mimz_Slacker) reported
from
St. Albert, Alberta
@TELUS it is with sad news that I announce I have no choice but to cancel your services. I am stuck working from home for the foreseeable future and your internet services just aren't cutting it. The best in my area is Internet 75. Shaw is able to provide me with Internet 600.
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Harmony
(@Coffee_Baileys) reported
from
Edmonton, Alberta
@Saucy_Napkin Maybe you could help TELUS do something about these insane international calls going to everyone’s cell phones
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Sandra McLaren Boos
(@SandraBoos) reported
from
Edmonton, Alberta
@TELUS @TELUSsupport @teluslabtest I just spent 2 hours troubleshooting with a rep in regards to not receiving incoming calls on my cell phone for 2 weeks from Mar 30 to April 10 as per bill. They would NOT help me with compensation after problem fixed and regained service.
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Harmony
(@Coffee_Baileys) reported
from
Edmonton, Alberta
@mental_gas @TELUS Yup, Chad for me too today. 7 times in 5 hours. It’s actually a slow day.
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@JohnZmhr @plbg_s @Bell @TELUS It's strangely an 'essential service' that has been rationed out by providers and streaming services it seems. Imagine if gas was only working 80% of the time or electricity was 60% power.
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Aimee MacCallum
(@AimeeMaccallum) reported
from
Edmonton, Alberta
@TELUS @WEMovement Hey @TELUS I’m kinda done with continuing to pay for a service I’m not receiving. The only person kicked off my zoom meeting twice. Can’t refresh my email. Making it really difficult to work from home #horribleinternet #evenworstservice #onholdforhours
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Andre
(@YegAndre) reported
from
Edmonton, Alberta
@TELUS I have some questions about our home internet bill this month. I tried to call customer support several times but I can’t get through. Thank you!
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LauraBella Custom Cakery
(@LauraBellaT) reported
from
Stony Plain, Alberta
@TELUS get your crap together - @StonyPlainAB residents can’t work efficiently from home with not being able send/receive emails! #wifisucks #usingupmydata
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@JohnZmhr @plbg_s @Bell @TELUS They can also make VODs free. It's not like people aren't paying for service. I pay nearly $200 for landline, internet, and TV (basic + Cantonese). It's probably why so many are switching to Netflix.
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Ryan Dauphinee 🇨🇦
(@ryan_dauphinee) reported
from
Edmonton, Alberta
@TELUSsupport You can have your tech support reach out to me. Just tried the Telus Assist and it didnt understand my questions, and I called the tech support number and its “can expect wait times of up to 45 mins” Im not wasting my time sitting on hold....
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Habanerogal
(@habanerogal) reported
from
Edmonton, Alberta
@marnipanas @TELUS I hope they got educated on asking for pronouns in order to improve the quality of service to their clients.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jay R
(@JayR29924216) reported
@avijustin Help me understand how Telus services shut down because of a Rogers outage?????????
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YourAvgJord
(@SimsReaper) reported
@MarcLevesqueEco @VivianBercovici You are describing “service providers” but not the infrastructure networks. Telus/ Bell and Roger’s are the TWO different infrastructure network owners. Other providers can “rent” bandwidth and resell it, but do not own the infrastructure.
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Toronto Guy
(@Mr_TorontoGuy) reported
@BonnieBonzo1 Agreed, this country needs more providers. And more REAL providers, not just resellers piggybacking on the network backbone provided by Rogers, Telus and bell
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TP
(@tonypatafio) reported
@FP_Champagne In the meantime why are they not updating customers on the status by region/service via social media asking Bell & Telus clients to update their friends, family and associates.
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jennifer cadman
(@ninny_0414) reported
@TELUSsupport @TELUS So not true with Koodo I had no internet service on phone at all could not iMessage had to text, data was nil, and my family is all on Koodo and none of us had service so except calling in or out Telus is full of it
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sheane keith@S.C.K reptiles educational
(@sckreptiles) reported
@Charley2021 If it was a virus there antivirus in the servers would of caught it I’m a security network security specialist certified and all yes I left that game for a reason but no virus it was completely hacked due to there incompetence level once again Telus,bell,Shaw,cogeco let’s go
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TP
(@tonypatafio) reported
@theJagmeetSingh In the meantime why are they not updating customers on the status by region/service via social media asking Bell & Telus clients to update their friends, family and associates.
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Elijah Winter
(@Elijah_Winter1) reported
@The280Times @AboutRogers need to have home phones that will WORK when Rogers goes down. Landlines no longer work when your Rogers, Bell, Telus etc service goes down. We need dedicated landlines that are separate from the internet/cable again.
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TP
(@tonypatafio) reported
@taimhuynh Agreed, in the meantime why are they not updating customers on the status by region/service via social media asking Bell & Telus clients to update their friends, family and associates.
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Norm Hogan⚖️💉⌛🇨🇦❤️🏳️🌈☮️
(@NormanWHoganCDA) reported
When I was young we had BCTel AGT SaskTel etc. Then Telus from BCTEL and AGT. The mobile industry was in very hands to begin with. These huge outages are a result of few national networks.. all your eggs in one basket.. isn't connectivity an essential service these days?