Telus Outage in Spruce Grove, Alberta

@shmitzysays I did with Telus but a restart of my phone seemed to have solved the issue

@I_Am_The_Storm_ @TELUS Ever time @TELUS goes down at work, I poop a little and pray no one does anything dumb.

@jesssicrap @TELUS I'm just happy I'm not at work. Cause we can't call for help when we got no cell, my last STARS activation, booster was down and had to get someone to drive 20 min for service 😳 good times, not.

@TELUS @TELUSsupport you changed emails and I still can’t access. 2 days on the phone and still not help. #horrible #worstserviceever

@TELUS @TELUSsupport you changed emails and I STILL CANT ACCESS. 4 hrs yesterday and no help and so far 1 he today and I have been transferred to 3 did department. #horribleservice

hey @TELUSsupport, I’ve talked to two Telus tech support people already today. No access to Twitter, app or browser, while on wifi. Fine on data. The tech guys reset it and I get access for a minute, and then it goes out again. I see BC also had this issue.

@TELUS your dealers in SW Edmonton are giving you a bad reputation with repeated attempts to solicit door to door, even after saying no and advising to leave the property. Stop supporting these sales tactics and leave people alone in their homes.

Why ******** does my Telus cable/internet bill keep going up, despite me not making any ******* changes to my service. Used to be $189 now it's $210.

@TELUS wtf I was supposed to get a TV with my home severices and now I'm not. Come pick up your cable boxes

@trinighyul @TELUSsupport @TELUS Oh that's horrible. A couple years ago I was part of the 1% of users who had no email service for weeks.

Really excited about moving back to Calgary, but @Telus is making it difficult. Why did you cancel our connection appointment tomorrow that we scheduled weeks ago and you don’t give explanation? Or provide acceptable solutions?

@TELUS great customer service, yeah right. Absolutely brutal! Told everything was fine with transferring internet and Optik TV last week. When it wasn’t someone supposed to call on Monday and finish job. Didn’t happen. Called twice and on hold for over an hour. Shaw here I come.

@nothatsyou Damn, I was hoping for much higher speeds this week. I guess I'll put up with my normal Telus 5g signal til then!

@hayu yet AGAIN, the Hayu iPhone app, the Apple TV app, Telus app & the streaming method - NOTHING WORKS. I spend more time fighting with your system than I do watching shows. I'm not paying for this anymore!!!! Worst quality of any streaming service period.

Hey @TELUS your services are ****. Why the hell am I paying for a glitching and freezing tv service. It 2021. Get your **** together.

I think the people at Rogers knew I was going to use my day off to finally switch my phone provider to Telus, that’s why it’s down across the country. Sorry everyone 🙈🙈

anyone else’s telus phone and Internet not working?

Hey @TELUS @TELUSsupport are we having issues with text messages in Edm area? I can receive but cannot reply..help

Has anyone elses @TELUS service been ****** lately? Mine's been glitchy and lags everytime I use the guide. I've reset everything by unplugging and plugging in again. Had service guys out here 3 times in the last 4 months. Is @shaw any better?

@TinDizzy Telus just isn’t good in really old buildings. We switched to Shaw and have zero issues now.

@ShawInfo 10+ yrs a customer. No internet for 2 days. 2 days work lost. 5 reps spoken to. 1 offered me his very odd ideas about Covid 19 and why he's not vaxxed. 3+hrs on the phone. 1 no-show by a tech, after 4+hrs waiting. All equals 1 call to @TELUS tomorrow morn.

@TELUSsupport Friday a Telus rep (I think) came to the door to sell us on Telus. All sounded good, gave ID to secure account then no communication since. No way to call you to see whether legit, then read other issues here & about to cancel even if this is real. Poor start.

@doornumero3 @hidrees At least we keep paying billions to those who have been “building” the system the last 2 decades. $50M/ quarter? Might be time to shut down Canada Health Infoways, they have had too much time & might be working more for Telus. @DonDavies

@TELUS Is the network down right now?

@TELUS and @TELUSsupport your chat function is broken. Any request to fill in a contact form for an issue spits you back out to your support bot. #nosupport while having your internet shut down for an address issue is awful. #billpaidinfull #supportbotssuck

@TELUSsupport I'm having a problem transferring my number to Telus. It's been > 3 hours and I don't have phone service. Please help!

@TELUSsupport your sales rep came to my door & I signed on for PIK TV, Apple TV and wifi. On Aug 21, a technician came to install the wifi and the “boxes would be mailed in a few days.” Sept 22: 3 hr later (phone) with Telus support, numerous emails and nothing!

@TELUS home security and health monitoring require attention to service delivery my 90 yr old mothers living well companion is still not supporting her because Telus shipped it to the wrong service address 4000km away...Telus hasno problem billing my account though!

@ADT Thank you for answering at least. That’s more than ADT CANADA has done. I was able to reach them ONCE after a long wait … but not since. This is incredibly poor service. Before the merger with Telus, I had no issues whatsoever .

@Shawhelp Except I never heard this. It was a recording played to me. Sounds fishy that I’m expected to hold up my end of a service agreement but you can have a clause to not hold up yours. It’s fine. @TELUS is giving me a $200 bill credit to compensate.