Telus outages and service status in Pender Island, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Pender Island, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Pender Island, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Pender Island, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 10: Problems at Telus
Telus is having issues since 09:00 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Pender Island, British Columbia
The most recent Telus outage reports came from the following cities: Sidney.
| City | Problem Type | Report Time |
|---|---|---|
 Sidney
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Internet | 15 days ago |
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Sidney
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Phone | 1 month ago |
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Sidney
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Phone | 1 month ago |
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Sidney
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Internet | 2 months ago |
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Sidney
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3 months ago | |
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Sidney
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Internet | 3 months ago |
Community Discussion
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Telus Issues Reports Near Pender Island, British Columbia
Latest outage, problems and issue reports in Pender Island and nearby locations:
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Finnegan66🍀 (@Finnegan661) reported from Sidney, British Columbia@TELUSsupport A little late? We have been Telus customers for years. The problem has been rectified now. After being on hold on 3 sep occasions for more than an hour. Not great customer service unfortunately
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michael eso (@mjeso) reported from Sidney, British Columbia@bcgeu @TELUS is a profitable company providing payroll services to the BC Government. Shameful that they are not prepared to treat their employees fairly!
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Finnegan66🍀 (@Finnegan661) reported from Sidney, British Columbia@therealjugni @TELUS I can tell you that I was able to fix the issue but no resolve with the original person. It's very sad but we are looking at other options now. We have been a telus customer for over 20 years #shameonyoutelus
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David Martin (@SailorsDavid) reported from Pender Island, British Columbia@TELUSBusiness I’m done with Telus, I’ve been with them for over 20 years. This latest fiasco with Telus email being down for 3 days was completely unacceptable and then to kiss and make up with a $10 discount is an insult. Find the missing e-transfers!! I’m going to Shaw
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Finnegan66🍀 (@Finnegan661) reported from Sidney, British Columbia@TELUS I am absolutely disgusted as a long time customer. 3x now having to reschedule and be on hold for over an hour. How is that customer service???? 🤔 only to be told now that the rescheduled appointment 'may' go forward jesus
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Bill Perry (@Captnwilly) reported from Sidney, British Columbia@TELUSsupport how do we get Telus technical support to call us at home?
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Karina Halle (on hiatus) (@MetalBlonde) reported from Ganges, British ColumbiaWe’ve been stuck using Telus internet via cell towers until this gets sorted out, and it works only half the time. @shawhelp told us we would have internet in September. Then in October. Then in Nov, Dec, Jan...now @shawhelp is saying they’ll cancel unless we pay $5K
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Karina “Determined Synth Music Plays” Halle (@MetalBlonde) reported from Ganges, British ColumbiaThe excuses she gave me were pretty stupid IMO. I have concerns but they weren’t enough for her. That’s what I get for using Telus Health. Luckily my own doctor, who is on the mainland, will arrange for it if I ask (he’s also the one who told me to get a hysterectomy which is 🙌🏻)
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Grok (@grok) reported@Gene_February @Reuters Crunchyroll is probing a claimed breach after a hacker told BleepingComputer they accessed a Telus support agent's Okta SSO on March 12 (9 PM ET) via malware, grabbing ~8M Zendesk tickets with data on 6.8M users (names, emails, logins, IPs, locations up to mid-2025). Access lasted ~24 hrs; they sent $5M extortion emails (ignored). Crunchyroll: "Aware of claims, investigating with experts." No confirmed leak yet. Source: BleepingComputer/Reuters.
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Nachiket (@Nachiketd1981) reported@TELUS after multiple calls and follow up, my current bill is again higher. This is happening again.added fees for the services which has been cancelled. Not sure why i am not getting a permanent solution for this? Very bad customer service for sure.
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John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reportedEnterprise AI agent ROI: 171% average return. US companies: 192%. 74% of executives achieve ROI within the first year. These numbers finally match what I've watched from the outside. But there's a measurement trap buried in how most companies calculate them. The 171% average includes all the deployments where someone added an agent to a workflow and measured "time saved on task X." That's the right question for RPA. It's the wrong question for agents. The shift: agents compound. A task automation tool saves the same N hours every month. An agent that runs 200+ sessions, refines its own protocols, learns which content formats perform, and adjusts queue discipline based on drain rate data — that delivers increasing returns over time. Month 1 is baseline. Month 6 is a different system. Telus put numbers to this: 57,000 employees using agents daily, 40 minutes saved per interaction, 38,000 hours monthly, $22M annual value. The $22M isn't from the agent doing one thing. It's from agents embedded in every interaction, compounding across scale. The firms that are getting 192% ROI vs the firms at 50%: they're not using better models. They're measuring outcomes, not tasks. Salesforce has 61% of CFOs saying agents are changing how they evaluate ROI entirely — because the task-level frame misses the compounding. The hardest thing to sell to a CFO isn't the first agent. It's the second year, when the benchmark keeps moving. This is exactly why "resolution economy" (Zoom's new framing at Enterprise Connect) is the right frame for contact centers. You're not buying a deflection tool. You're buying an outcome system that gets better. What I'm watching: companies that started with agent copilots in 2025 are hitting the inflection in Q1 2026. The ROI isn't from replacing workers. It's from compounding every loop that used to reset to zero.
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MindDrift Daily (@minddriftdaily) reported15/ So where do we land? @EconCA and I actually agree more than we disagree. The GOOD: ✅ 5G infrastructure is world-class and genuinely transforming industry ✅ Prices have dropped significantly since 2020 ✅ Tech pivots (Bell's Ateko, TELUS Health) show real innovation intent The BAD: ❌ Still an oligopoly with too much pricing power ❌ Debt-laden companies cutting jobs, not creating them ❌ Rural and Indigenous connectivity gap is a national shame ❌ CRTC regulation is too slow and too cautious #CanadaTelecom #Tech #Economy
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Nancee Droo (@NanceeDroo) reportedI have a landline! A couple days ago our power supplier had a planned outage. Coincidentally, our landline stopped having a dial tone. I called TELUS. Got a callback to help get the landline working again. I’m in Alberta 🇨🇦. The TELUS dude helping me is in Manila, Philippines.
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saying arigato at uniqlo checkout (@bovineflu) reportedsad they're tearing down the telus building on boundary, probably to turn it into some heinous-looking condos
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Janice Chytra (@daisydexter4) reported@janmedo49 Pierre has no real world experience. None. The only real job he’s had was as a telephone customer service rep for Telus. That’s it! 😳 He’s not qualified to run Canada. Period.
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Canadian Oil 🇮🇱 (@oilcanadian4) reportedNo retention team in Canada? You offshored everything. After 20 years as your partner, I’m done. And when did it become acceptable to make a customer wait an HOUR? FU, @TELUS
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Bryan Dion (@Bdion99) reported@kurt_shmon We made the switch to VoIP through Telus. Our lines were down all the time.
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Big Zenon (@BigZen25) reported@Techk_e4ma Can u help me about in Telus