Telus Outage in Sidney, British Columbia

I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

@TELUSsupport how do we get Telus technical support to call us at home?

@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!

@TELUSBusiness I’m done with Telus, I’ve been with them for over 20 years. This latest fiasco with Telus email being down for 3 days was completely unacceptable and then to kiss and make up with a $10 discount is an insult. Find the missing e-transfers!! I’m going to Shaw

@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS

@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

@bcgeu @TELUS is a profitable company providing payroll services to the BC Government. Shameful that they are not prepared to treat their employees fairly!

@gillrh They are the worst, along with mobile phone plans. You should have been a fly on the wall where Chris took on Telus. Not pretty.

@TekSavvyCSR Telus came in to hook up my internet today and I still have no connection. The network is available but nothing loads. The admin page (192.168.1.1) says “internet is offline”. I have reset the router and contacted Telus, they said it’s on your end. Please help!

.@TELUS @TELUSsupport Is there a real commitment to resolving customer issues?3 tries, 3 support staff, 3 commitments made. Crickets.

@xChainbrain Ooof, sorry buddy. I've been having mega trouble with my Shaw internet. Thinking of switching to Telus fibre.

@telus there's is a significant probability that I'm typing into a void, but I thought that I'd reach out to remind you what a total disaster your rural internet service is. Both Jason Kenney and Ken Holland laugh at your incompetence.

@RGatzka Telus member here less than satisfied with the current Director's support during our last negotiation.

@TELUS train your customer service reps, by far the rudest associates.

@TELUSsupport Your data sucks in East Red Deer from north to south. Used to just be in Clearview area but is getting worse by the week. After many years of cell service from TELUS, we are seriously considering changing providers. . Do better!!!

@TELUS To bad your internet is absolutely **** and over priced for the little bit of crap service we actually get.

@TELUS your a terrible company. You signed me onto a 2 year contract without my consent. And now your team has the audacity to give me two options, pay 50% of a cancellation fee I never agreed to or follow it up with your management so they can tell me that you did nothing wrong!

@PeterVogel @TELUSsupport @TELUS It should be a darn easy fix. Heck, I had better coverage there on Freedom Mobile and Fido. They just need to install some femtocells or amplifiers in the area and it should be a relatively easy fix. I’m dumbfounded by their lack of action.