Telus Outage Report in Sidney, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Sidney, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sidney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (53%)
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Phone (22%)
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TV (9%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
Live Outage Map Near Sidney, British Columbia
The most recent Telus outage reports came from the following cities: Pender Island, North Saanich, Sidney and Saanichton.
| City | Problem Type | Report Time |
|---|---|---|
 Pender Island |
Phone | |
| North Saanich |
Internet | |
| Sidney |
Internet | |
| North Saanich |
Internet | |
| Saanichton |
Internet | |
| Saanichton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Sidney, British Columbia
Latest outage, problems and issue reports in Sidney and nearby locations:
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Tess van Straaten
(@tessvanstraaten) reported
from
Mill Bay, British Columbia
@racquets100 @TELUS I didn’t even have to ask, let alone threaten to leave! I was calling thinking I needed to upgrade my internet plan and maybe cut back TV service and the rep offered the upgrade for free AND the TV discount. Very impressed!
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Penny Holt
(@canukgenie) reported
from
Saanich, British Columbia
@gillrh They are the worst, along with mobile phone plans. You should have been a fly on the wall where Chris took on Telus. Not pretty.
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Mike Richter
(@mrichter37) reported
from
Mill Bay, British Columbia
@Shawhelp @ShawInfo I just waited an hour and forty five minutes on hold after being told at the beginning that the wait time was between 35 and 45 minutes. This is the third time I’ve called in the last three days with extended wait time and shitty service. Can’t wait for @TELUS
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michael eso
(@mjeso) reported
from
Sidney, British Columbia
@bcgeu @TELUS is a profitable company providing payroll services to the BC Government. Shameful that they are not prepared to treat their employees fairly!
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Bill Perry
(@Captnwilly) reported
from
Sidney, British Columbia
@TELUSsupport how do we get Telus technical support to call us at home?
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Ian holt
(@holtyny) reported
from
Brentwood Bay, British Columbia
@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...
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David Martin
(@SailorsDavid) reported
from
Pender Island, British Columbia
@TELUSBusiness I’m done with Telus, I’ve been with them for over 20 years. This latest fiasco with Telus email being down for 3 days was completely unacceptable and then to kiss and make up with a $10 discount is an insult. Find the missing e-transfers!! I’m going to Shaw
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Sue Stroud she/her 🍊❤️💪🏼
(@suestroud) reported
from
Central Saanich, British Columbia
@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Coleman
(@ryancoleman) reported
Ugh @TELUS telemarketer calls us last night. Has a useless script she’s relentlessly following with no apparent direction. When I say “sorry can you get to the point because we’re eating dinner” she just hangs up on me. WTF? Great way to treat long term clients 🙄😡
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Malcolm van Delst
(@malcolm8) reported
Hi @telus, the number listed on your site for cancelling service doesn't work and I've been waiting for almost 2 hrs. for a call back via your virtual assistant.
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Nicolas Shay
(@4K_NInvestor20) reported
@TELUS thanks for your **** service. You now will have a law suite on your hands for the multiple times I’ve had to call to get my services fixed because you can’t properly train people
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Universe
(@Univers86798195) reported
@NDP Shaw, as always kept Telus in check in BC. I have been with both and have used one against the other to lower my monthly cable internet cost. Nationally, Telus, Roger's and Bell keep the same price. ie. Price fixing on mobile data. So yes, I have serious issues with this merger.
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Lina Baccarella
(@Linabaccs) reported
@telusmobility @TELUS @TELUSsupport how can a refund that you owe me take over 3 months with no logical explanation? If I took 3 months to make my payments you would have charged me interest and likely cut off services. Where is the customer service you say you provide?
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Universe
(@Univers86798195) reported
@NDP AFTER merge, Telus and Roger's will price match and we the consumer will pay more. It is proven by their mobile data plans that we see between Telus Roger's and Bell. I am with fido now and get a lower price from Roger's for worse service. It is undeniable what will happen
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𝙄𝙖𝙣 𝙎𝙚𝙧𝙫𝙞𝙘𝙚
(@iservice) reported
The process of switching to an eSIM with Telus is surprisingly stupid. If you order online, it's $10 + tax and then you have to wait days for them to mail you a card (instead of, y'know, just emailing you a QR code).
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Malcolm van Delst
(@malcolm8) reported
Hi @telus, still waiting for that call back, going on 4 hrs. I can't wait by phone any longer. The number listed on your site for cancelling service doesn't work and I can't re-request a call via your virtual assistant. It's not working either.
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TELUS Support
(@TELUSsupport) reported
@Prince27196459 Since we are not the support channel for TELUS International. We would suggest reaching out to our TELUS International page, you can contact them at @TELUSInt.
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Malcolm van Delst
(@malcolm8) reported
Hi @telus, still waiting for that call back, going on 3 hrs now. The number listed on your site for cancelling service doesn't work and I can't even re-request a call via your virtual assistant. It's not working either.