Telus Outage Report in Roberval, Saguenay/Lac-Saint-Jean, Québec
Some problems detected
Users are reporting problems related to: internet, phone and tv.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Roberval, Québec
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Roberval and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 18: Problems at Telus
Telus is having issues since 08:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (52%)
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Phone (23%)
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TV (9%)
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Wi-fi (8%)
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Total Blackout (5%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Polo
(@Freedompatodos) reported
@xyontheroad @TELUSsupport Telus steals money from their clients! Cancel before they steal money from you
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Malcolm van Delst
(@malcolm8) reported
Hi @telus. Didn't hear back so re-requested a call on your virtual assistant at 3 pm. It was working again. Again was told that someone would call in 15 min. However, it's now 4:45 pm & no phone call. To recap, the phone number for cancelling service doesn't work...
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susu
(@susubee7733) reported
@TELUSsupport I’m Susan Bowering. Once again,Telus has gone down. Please call. 587-988-0452
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J. Madsen
(@JMadsen6) reported
@ThatDudesMother @JustinTrudeau Yes and especially when the government uses Rogers, Bell or Telus and there’s another Canadian wide outage for internet and everyone is just standing there, or maybe there’s a cyber security ransom from a hacker, works wonderfully doesn’t it
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Malcolm van Delst
(@malcolm8) reported
Seems a lot of your services are broken & faulty. @Telus. #internet #BC
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Commissioner Miner
(@fanCRTCProfling) reported
@computra Telus said it was integrated into their network, which means a whole new slew of things. Yet, no notice, no nothing.
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Ian Seggie
(@IanSeggie) reported
@TwittleAir @Shawhelp @TELUS Shaw + Bad Customer service = epic fail. Quick call to TELUS and we have internet activated with Optik tv. Always have a backup plan. Shaw is a miserable failure. Wait still Rogers takes over — just gonna get worse.
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Katie I. B. L. Nathan
(@KatieIBLNathan1) reported
@TELUS @Telus their mistake. They put me through to Web services and I speak to Kathe who says “no, we can’t fix this You need customer care.” She says she will get customer service on the phone and explain the situation before she transfers me. Seconds later I am transferred…cont’d
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Ian Seggie
(@IanSeggie) reported
@Shawhelp Trying to get a hold of your "tech support" for over an hour now and you seem be dealing with thousands of others with lousy internet service. I'm using my @Telus 5G iPhone tethered to my laptop to Tweet.
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Polo
(@Freedompatodos) reported
@TELUSsupport wrongfully overcharged 30$ on my account and escalation team refuses to help, telus has stolen my money and I strongly regret choosing them as my phone provider!!