Telus Outage Report in Sooke, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Sooke, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 05: Problems at Telus
Telus is having issues since 12:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (44%)
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Phone (30%)
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Wi-fi (10%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Sooke, British Columbia
Latest outage, problems and issue reports in Sooke and nearby locations:
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.
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Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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Derek Lewers
(@critiklthinking) reported
from
Langford, British Columbia
@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
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Reg Brick
(@hellonature) reported
from
Colwood, British Columbia
@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
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Fully Vaxed Gordie Logan
(@GordieLogan) reported
from
Langford, British Columbia
Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
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West Coast Coco Mermaid 🧜🏾♀️
(@sherryella77) reported
from
Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Revheidi Koschzeck
(@RevheidiK) reported
from
Langford, British Columbia
How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Lindsay
(@mlindsay65) reported
@JeffDoesVegas @TELUSsupport Same here. Ive been waiting all day for the SNF game and my service keeps cutting in and out in Calgary. TELUS is brutal
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Darlene Gibson
(@DarleneKGibson) reported
@TELUSsupport After 7 hours 6 (at least) different Telus staff, telling the Best Buy employee they would call me and didn’t me going back to Best Buy 3 times and being told it was best buy’s fault (it wasn’t) it was resolved - worst customer service experience ever
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Wheelerreborn♿
(@wheelerreborn) reported
@KkfromAB @Rogers I've been with telus since my first bag cell phone in 99. There's been times they've pissed me off but it's mostly do to banking issues and the banks not transferring money fast enough. A few friends switched to shaw but ended up switching back to telus do to ****** service.
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Anazangel_87
(@Anazangel87) reported
@KkfromAB @Rogers I’m with Telus, and pay 80.00 for 30gb of data, and get a 7.50 discount off that, service is pretty good
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Mica
(@myownway77) reported
@KkfromAB @Rogers I'm with Lucky mobile. Decent rates, and I've not had issues with coverage. I believe they're on the same network as Bell (whom I believe is on the same network as Telus).
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🇨🇦 Skully 😎 (aka Dean)
(@HiddenDesk) reported
@KkfromAB @donahugh216 @Rogers They are all the same. Have been with Telus since Clearnet and they still use the same damn cgi animal commercials. Lately I stick with the devil I know.
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The Real Tark
(@Tark4Real) reported
@KkfromAB @Rogers They all suck, Telus cell service sucks for us in a small city. They are like main stream media, all the same, all lie, all cost too much, all poor service to clients, all generally suck. Good luck in your search.
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FCSM
(@FCSM1009) reported
@TruthWestCan1 @KkfromAB @Rogers Omg... I've had horrible luck Telus. I would not go back to Telus. Mind u, I wish I didn't need my phone for my job and would love to have not a phone anymore so maybe I'm not the guy to be commenting on this stuff. Lol
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Joey Franc
(@Joeyfrancs) reported
@KkfromAB @Rogers I was rogers/fido for 24 years reception sucked. Switched to telus its expensive but way better network. Koodo or freedom if u looking for cheaper options
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Pibbton P. Pibbton
(@Pibbyeena) reported
Man I miss basic cable, like before all those stupid Telus/Shaw boxes that forced you to buy packages of channels. I used to love watching the channel guide slowly scroll and sitting at the tv quickly button mashing between the channels I watched cuz we didn’t have a remote.