Telus Outage Report in Sooke, British Columbia
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The latest reports from users having issues in Sooke come from postal codes V9Z.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Sooke, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (5%)
Live Outage Map Near Sooke, British Columbia
The most recent Telus outage reports came from the following cities: Sooke.
| City | Problem Type | Report Time |
|---|---|---|
 Sooke |
Total Blackout | |
| Sooke |
TV | |
| Sooke |
Phone | |
| Sooke |
TV | |
| Sooke |
Internet | |
| Sooke |
Phone |
Community Discussion
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Telus Issues Reports Near Sooke, British Columbia
Latest outage, problems and issue reports in Sooke and nearby locations:
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Fully Vaxed Gordie Logan
(@GordieLogan) reported
from
Langford, British Columbia
Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
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🇨🇦🏳️🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸
(@olyfilmgirl) reported
from
Colwood, British Columbia
Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?
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Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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West Coast Coco Mermaid 🧜🏾♀️
(@sherryella77) reported
from
Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Derek Lewers
(@critiklthinking) reported
from
Langford, British Columbia
@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.
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Reg Brick
(@hellonature) reported
from
Colwood, British Columbia
@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
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Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
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Revheidi Koschzeck
(@RevheidiK) reported
from
Langford, British Columbia
How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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JayPee.
(@drjp81) reported
@TELUS So, someone logged into my account, activated #telusstreamplus and now support tells me that they can't trace it. This is disconcerting, to say the least. Seems like very basic security features to have an audit trail on account changes! Why don't you?
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The Autistech
(@theAutistech) reported
@LinkedIn would be so much better if I could block companies altogether I have no desire to apply to any job offered by, nor know what incredibly ****** thing Telus is doing right now I have no desire to work for a company that sucks Kenney's **** and abuses our personal info
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BLCK_AGERA BLACKLIST MILITARY
(@BLCK_AGERA) reported
@edmontonpolice Are any other mobility providers effected by this issue or just Telus?
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E-Comm 9-1-1
(@EComm911_info) reported
from
Burnaby, British Columbia
UPDATE: @TELUS / @Koodo advising that this outage impacting their cellphone customers in #BC is now resolved and callers are getting through to 9-1-1. With service restored, anyone experiencing an emergency situation should call 9-1-1 right away to get the help they need. #911BC
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Jocelyn Lewis
(@jocelynlewis00) reported
@TELUS @CRTCeng 2.5 hours on hold and chat to resolve a $10 billing issue - which was a Telus error. Your hold music is rage inducing. Customer service “ we don’t guarantee hold times” !!?? #DoBetter #Oligopoly
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Johnny Acorns
(@AcornsJohnny) reported
@EComm911_info @TELUS @koodo Dial 911? I thought you guys hated police. Trick of the trade I guess. Call the men with guns when you're in ****....
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Ryan Drury
(@CKNX_Drury) reported
I dunno what happened, but cell reception in North Perth/Listowel on @TELUS has gone completely underground. I have 1 bar of service consistently and can’t make or receive calls at least 80 percent of the time. Wasn’t like this until about a month ago and has gotten worse.
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Lowkey
(@BiggieSlim2pac) reported
@TELUS data sucks rn, what’s the point of having 50gbs if I can’t load anything????
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Lindsay Kreway
(@lindskreway) reported
@TELUS just FYI we are NOT impressed that a Telus rep came to our house after 9pm. As a Telus customer already there is no reason to send any one to our house.... Instead of having someone on the payroll going door to door take that money and make existing customers bills lower..
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Jesse Kleine
(@jesse_kleine) reported
@GoldTAnalysis @ronmortgageguy The flip side of this is that as price points move up, competition increases drastically and the level of service increases. Try getting a Realtor to return your call in a $300k avg price point town. It's like trying to get ahold of Telus!