Telus Outage Report in Sooke, British Columbia
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Sooke come from postal codes V9Z.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Sooke, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (57%)
-
Phone (18%)
-
Wi-fi (11%)
-
TV (7%)
-
Total Blackout (4%)
-
E-mail (3%)
Live Outage Map Near Sooke, British Columbia
The most recent Telus outage reports came from the following cities: Sooke.
| City | Problem Type | Report Time |
|---|---|---|
 Sooke |
TV | |
| Sooke |
Internet | |
| Sooke |
Phone | |
| Sooke |
Phone | |
| Sooke |
||
| Sooke |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Sooke, British Columbia
Latest outage, problems and issue reports in Sooke and nearby locations:
-
Derek Lewers
(@critiklthinking) reported
from
Langford, British Columbia
@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
-
Revheidi Koschzeck
(@RevheidiK) reported
from
Langford, British Columbia
How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
-
Fully Vaxed Gordie Logan
(@GordieLogan) reported
from
Langford, British Columbia
Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
-
Reg Brick
(@hellonature) reported
from
Colwood, British Columbia
@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
-
Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
-
Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
-
Brent Smithurst
(@brentsmi) reported
from
Colwood, British Columbia
All I want for Christmas is more than one bar (at best) of cel service in Royal Bay. Get it together, @TELUS /@Bell. I’ll switch to @rogers if they’ll do something about this. 2.5 years of this is ridiculous!
-
West Coast Coco Mermaid 🧜🏾♀️
(@sherryella77) reported
from
Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
-
H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
-
🇨🇦🏳️🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸
(@olyfilmgirl) reported
from
Colwood, British Columbia
Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?
-
H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Connor Doran
(@cdoran83) reported
I'm trying to find a reason to turn down Telus' offer to switch to their service and ya'll are making that really hard right now. $31.50 is the difference between the 300Mbps I never got and the 150Mbps promotion I just signed on to.
-
~Sean~
(@SatarSean) reported
@TELUS Just had a horrible customer experience with your company during this holiday season. My phone died, I called Telus who said I could keep my plan and pick up a phone at a local store. Waited an hour outside due to COVID to get in the store. Finally got in the store and
-
Baggedmilk aka Lil Turbo
(@jsbmbaggedmilk) reported
I got through. Turns out @Telus mistakenly canceled all my home services last night and now I have to wait until “the right department” opens to fix the problem.
-
Ara #FATAL_LOVE
(@AraWon104) reported
My Google Home almost called my mom cause of this stupid Telus ad
-
ziggy stardust
(@taxbuster88) reported
@tedwoodhead @CRTCeng Apparently you don't live in Rural Canada. This is why city folk shouldn't make decisions about what goes on rurally. But you can believe what you like. Prices are up, services is down, speeds are down, bandwidth is terrible. Not just @telus. Everyone as far as I can tell.
-
Sammy Samsonite
(@LexLuthier34) reported
@TELUS Sorry, I can't support any company that undermines the public health care system.
-
JD Wolf
(@maximoXjd) reported
@markjpwns @TELUS Part of my problem with Switch...having to delete and redownload things when you run out of space is not a good solution.
-
Alex MacDonald
(@MerrilyMerrily5) reported
@brrittannyh Telus Babylon does it but never tried
-
Lorne
(@LorneSundby) reported
@watershedbrew In general my service experiences with Telus have been good. They have not let me down.
-
Hockeymom3
(@CecCalvo) reported
@WhistlerBlckcmb @TELUS I am beyond disappointed. we bought 5 x2 day edge cards to take the family on a ski trip for christmas. travel advisory for saskatchewan and bc was to not travel so canceled but whistler will not refund passes or move them to next year. this is worst customer service