Telus Outage Report in Sooke, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Sooke, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (4%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Sooke, British Columbia
Latest outage, problems and issue reports in Sooke and nearby locations:
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Derek Lewers
(@critiklthinking) reported
from
Langford, British Columbia
@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
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Reg Brick
(@hellonature) reported
from
Colwood, British Columbia
@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
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Fully Vaxed Gordie Logan
(@GordieLogan) reported
from
Langford, British Columbia
Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
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Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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Revheidi Koschzeck
(@RevheidiK) reported
from
Langford, British Columbia
How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
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West Coast Coco Mermaid 🧜🏾♀️
(@sherryella77) reported
from
Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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$100 to $1,000,000
(@100_uhmillion) reported
@Telus what is with the slow LTE network this morning? I’m trying to trade stocks from mobile over here, I can’t even make a Google search
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TonyK
(@tonester88) reported
@telus recently my 87-year-old inlaw was scammed by the overseas people. $170 was her long-distance bill. I took it up with your support. Her billing since well forever hasn't changed. Only because of her long-term client you give a refund of $44 dollars!!!WTF VERYBAD FORM
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Nathan Koop
(@nathan_koop) reported
On March 8th @TELUS @TELUSsupport charged my visa for a phone order (which was good) except that they then cancelled that order (which was bad). Today, two months later, they finally refunded me. After hours on the phone and in store. :-/
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BadBunny Badassius
(@BadBunnyHimself) reported
@TELUS @drdianemcintosh Why does a phone/network company need a Chief Neuroscience Officer?
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クルド人の少年
(@LaweKurd1) reported
Is #telus optictv down? #tv #yyc
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*Michelle*
(@closetofree) reported
@TELUSsupport For the past few days, whenever I go to Netflix or prime from apps on TV, it starts to load and then goes back to app screen. My roommate already had the prime account but got Netflix through telus bundle. Not sure how to fix this issue, very frustrating. Thanks!
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TELUS Support
(@TELUSsupport) reported
@jordanhgreen You will select the port my number when you are ordering the new Telus service online. The KOODO phone will remain active until you go online to activate the new sim card from TELUS :)
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Bavie Sara
(@BavieAm) reported
So frustrated! How many phone calls, hours of waiting, talking, does it take to get internet and TV installed at LTC for a lifelong @TELUS customer suffering with brain cancer and wanting the distraction of @YouTube and @Netflix. My poor poor friend!
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Kinnon Yee
(@RapHQVicious) reported
@RogersHelps seems like we're having a lot of connection issues in North York. A lot of people in my son's classroom are having unstable internet errors and my work calls experience the same thing. I can only get around it by tethering via Telus
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K Wudrich
(@wudrich) reported
@TELUS @TELUSsupport @telusmobility 11 spam calls today. Can you not do anything on your network to stop these robotic dialers?