Telus Outage Report in Sooke, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Sooke, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (26%)
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Wi-fi (10%)
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TV (6%)
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Total Blackout (4%)
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E-mail (4%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Sooke, British Columbia
Latest outage, problems and issue reports in Sooke and nearby locations:
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.
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Revheidi Koschzeck
(@RevheidiK) reported
from
Langford, British Columbia
How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
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Brent Smithurst
(@brentsmi) reported
from
Colwood, British Columbia
All I want for Christmas is more than one bar (at best) of cel service in Royal Bay. Get it together, @TELUS /@Bell. I’ll switch to @rogers if they’ll do something about this. 2.5 years of this is ridiculous!
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🇨🇦🏳️🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸
(@olyfilmgirl) reported
from
Colwood, British Columbia
Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?
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Reg Brick
(@hellonature) reported
from
Colwood, British Columbia
@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
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Derek Lewers
(@critiklthinking) reported
from
Langford, British Columbia
@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
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Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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West Coast Coco Mermaid 🧜🏾♀️
(@sherryella77) reported
from
Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Fully Vaxed Gordie Logan
(@GordieLogan) reported
from
Langford, British Columbia
Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
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Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Shadystate
(@ShadyState) reported
@kirsten__alyssa @TELUS @telus is straight garbage. Been with them 20 plus years and they give two shits about retaining my business. Switching to Bell soon
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Brij Gupta
(@B06Gupta) reported
@TELUSsupport It is so frustrating. ported my four lines from rogers, tempted by discounts u offered as home security services customer. First bill is twice the committed amount. Cc call means 1 hr wait time. No option, but to end all services from @TELUS
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BaconbitsRJ
(@BaconbitsRJ) reported
@TELUSsupport This is not a tech support issue. This is an issue of a lack of towers in place and poor systems. 5G will not transmit as far so towers must be closer. @telus concentrates on urban centres where there are more people
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🇨🇦 Lyse 🇺🇸 🌻
(@touteparpillee) reported
@NormaJBF @TELUS I was told to deal with Mobiversity. I didn't have the time yet, but I feel it's Telus' problem. I never ask for this, but they're allowing it. Enough that I'm dealing with my death in the family. It's infuriating.
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The Dove
(@dmaharajh10) reported
@TELUSsupport I would like to keep this public because I'm not getting any new services from you and we in Canada are consistently amongst the highest mobile costs in the world. I've been with Telus for over 15 years and I've never had an ad-hoc increase like this without any justification.
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Colleen
(@wildplumbay) reported
@MikeBarrettON Big business is gouging us. What are you doing about that. Air Canada? Rogers? Telus? Bell? Loblaws? Oil&Gas. Connies never mention the prices are up due to gouging.
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Njf
(@NormaJBF) reported
@TELUS It took me forever, with alot of scream, yelling, and temper tantrums, to get the $14.99 removed from my Telus phone bill. Nothing I hate more than being told that I downloaded an app for a business I never heard of. I still don't know what it was supposed to be for, but
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Brad
(@PigeonLakeBrad) reported
from
Red Deer County, Alberta
@TELUS An hour and fifty minutes in to holding waiting to speak to a representative because you billed my account $20 for roaming charges which were incurred when my wife and I walked "behind the falls" at Niagara Falls while on vacation - on the CANADIAN side! You are the worst!
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CHRISTINE ROME
(@MaryseRome) reported
Bloody #Telus The Smart Hub they talked me into doesn't work most of the time, but they sure as hell keeping sending me these enormous bills. Their techs call to tell me nothing can be done. So why keep charging me???
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Chris Wilson
(@ChrisWCDN) reported
@AlleyDalley @TELUS @TELUSsupport The worst part is when the music stops and your hope goes through the roof only to realize it’s yet another recording telling you how valued you are to them.