Telus

Telus Outage Report in Sooke, British Columbia

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The latest reports from users having issues in Sooke come from postal codes V9Z.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Sooke, British Columbia 12/11/2025 02:05

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Sooke, British Columbia

The most recent Telus outage reports came from the following cities: Sooke.

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City Problem Type Report Time
CanadaSooke Phone
CanadaSooke TV
CanadaSooke Internet
CanadaSooke Phone
CanadaSooke Phone
CanadaSooke E-mail

Community Discussion

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Telus Issues Reports Near Sooke, British Columbia

Latest outage, problems and issue reports in Sooke and nearby locations:

  • sherryella77 West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported from Colwood, British Columbia

    @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

  • RealNealDeal H. Neal Cropper (@RealNealDeal) reported from Metchosin, British Columbia

    @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

  • bellasugarsega Jody Klassen (@bellasugarsega) reported from Langford, British Columbia

    I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

  • vicmomdoc Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia

    @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

  • GordieLogan Fully Vaxed Gordie Logan (@GordieLogan) reported from Langford, British Columbia

    Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

  • RevheidiK Revheidi Koschzeck (@RevheidiK) reported from Langford, British Columbia

    How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

  • hellonature Reg Brick (@hellonature) reported from Colwood, British Columbia

    @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

  • critiklthinking Derek Lewers (@critiklthinking) reported from Langford, British Columbia

    @EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • BourgetGary Gary (@BourgetGary) reported

    @SteveatTH I have Telus and I believe one can do the same on Sahw and rogers, bell I went into settings and removed everything CBC. Trudeau just gave them $21 million of your money to help the CBC stay afloat. Of the $21 mil, $6.5 went to friends to study why the CBCsucks sooo bad. @CBCNews

  • JonMartinCalgar Jon Martin (@JonMartinCalgar) reported from Calgary, Alberta

    @SingularZeez Telus: The future is outsourced. Their old slogan was The future is friendly. I modified it years ago. It was the first place I was laid off from. They say you never forget your first.

  • moodyangela Synthetic Animals (@moodyangela) reported

    @Gab_H_R Easier to privatize and outsource when the system collapses How many aspects of service have they already privatized? In BC they outsourced some services to Telus rather than increasing funding and support for workers

  • savannahyyc Savannah (@savannahyyc) reported

    @robinksg That’s even better than the local mom in a FB group who lamented that YYC didn’t have a “science centre” anymore. When others said it’s known as Telus Spark now it… didn’t compute… “oh, damn, too bad we don’t have a science centre to go to!” Head-slapping in the idiocy.

  • ETplayground Red🪐📺💡 (@ETplayground) reported

    “There’s a 2$ fee to pay your bill in store.” @TELUS is actually the worst, and it’s not just the spam emails when you’re well aware that you’re broke and having trouble paying a bill that’s necessary for your employment.

  • jugra19 Juli (@jugra19) reported

    @TELUSsupport the service I rec’d from @telus asst mgr at #halifaxshoppingcentr was deplorable and I am in the process of cancelling my 3 accounts because of her attitude and unprofessional behaviour! Shameful!!!!

  • melclark65 Melanie Clark 🍁 (@melclark65) reported

    @TELUS we have an older S7. We both need new phones. It's impossible to go to kiosk & get help. I keep my phones 5 yrs so "buy it back" sucks for me. Your website is confusing. The competition offers in-person help. Why should I stay?

  • kootscrutinizer Greg Michaels (@kootscrutinizer) reported

    At #telus cancelling your service is a rate change. $15 and no other way to do it other than talking to a person. #winning

  • Photorrhorne Rick Horne (@Photorrhorne) reported

    @TELUS @TELUSsupport As a long time customer I am very disappointed that you are currently offering new customers Canada/US plans at significantly lower costs then my current plan … why aren’t current customers also offered these plans?

  • chattychris Christine (@chattychris) reported

    @TELUS I’m so frustrated!My Wi-Fi does not work.I’ve tried troubleshooting many times. No one can fix it. Finally home on holiday so booked a tech 9-11. Got a text saying now an all day appt til 5pm. Fantastic service. Signed, a customer that pays close to $600/month. 😡