Telus

Telus Outage Report in Sooke, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Sooke, British Columbia 03/12/2026 17:25

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Sooke, British Columbia

Latest outage, problems and issue reports in Sooke and nearby locations:

  • bellasugarsega Jody Klassen (@bellasugarsega) reported from Langford, British Columbia

    I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

  • critiklthinking Derek Lewers (@critiklthinking) reported from Langford, British Columbia

    @EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

  • RevheidiK Revheidi Koschzeck (@RevheidiK) reported from Langford, British Columbia

    How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

  • hellonature Reg Brick (@hellonature) reported from Colwood, British Columbia

    @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

  • vicmomdoc Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia

    @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

  • sherryella77 West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported from Colwood, British Columbia

    @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Tiquetonne Maureen Jones (@Tiquetonne) reported

    @TELUS Your ad with the peacock is obnoxiously loud! Horrible music.

  • rmfaris Reema Faris (@rmfaris) reported

    Jehovah’s Witness direct call to the house on the landline?!?!? WTF @TELUS?

  • ottawaspends David Akin (@ottawaspends) reported

    .@FP_Champagne , @MinisterISED , @JoelLightbound , Telus to improve broadband service in Chaudiere-Appalaches region , Quebec City , QC , $22 500 000 , QC , #Ottawaspends M Riding M

  • SammyBytes Sammy Lawrence (@SammyBytes) reported

    "In a statement, Telus spokesperson Liz Sauvé wrote that in a very bizarre and uniquely Canadian turn of events," crews found that a beaver chewed through the cable at multiple points, causing the internet to go down on Saturday at about 4 a.m." @stevewoz

  • NeverMetSwift13 S!D (@NeverMetSwift13) reported

    Why when connection goes from LTE to 3G suddenly the internet stops working? Some places on earth where they don't have any LTE, 3G actually works faster! So help me understand @TELUS

  • TELUSsupport TELUS Support (@TELUSsupport) reported

    @BronwynC13 Hi Bronwyn. TELUS email powered by Google doesn't support the full Google Suite of services - it's strictly webmail. If you're looking to access Google Docs associated with your Gmail account, you would need to log out of TELUS Webmail and into your regular Gmail account.

  • 1carolynt Carolyn (@1carolynt) reported

    @TELUSsupport @TELUS So a download speed of 3.7 and upload of 1.1 and a minimum hour wait. So not providing product that is paid that is paid for and Inexcusably bad service.

  • CC_Hesselbarth ChristineHesselbarth (@CC_Hesselbarth) reported

    Has there ever been a more incompetent company at customer service than Telus? How they are still in business in unbelievable to me #Telus#telus

  • AliBodyworker Ali Zein 🇱🇧🇨🇦 (@AliBodyworker) reported

    @TELUSsupport we need your support in Delta @TELUSsupport @TELUS your Optic internet has been horrible for the last few days & continues. Your website says no "issues/outrages ". Your support line says there are issues & you are working on them but no time when it will be done.

  • Hitecsoftouch David Dawkins (@Hitecsoftouch) reported

    @jonnywakefield What do you want to bet the cable was not at the minimum depth? #telus #fail