Telus

Telus Outage Report in Sooke, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Sooke, British Columbia 03/20/2026 21:35

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Sooke, British Columbia

Latest outage, problems and issue reports in Sooke and nearby locations:

  • sherryella77 West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported from Colwood, British Columbia

    @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

  • hellonature Reg Brick (@hellonature) reported from Colwood, British Columbia

    @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

  • GordieLogan Fully Vaxed Gordie Logan (@GordieLogan) reported from Langford, British Columbia

    Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

  • critiklthinking Derek Lewers (@critiklthinking) reported from Langford, British Columbia

    @EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

  • RevheidiK Revheidi Koschzeck (@RevheidiK) reported from Langford, British Columbia

    How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

  • RealNealDeal H. Neal Cropper (@RealNealDeal) reported from Metchosin, British Columbia

    @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

  • vicmomdoc Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia

    @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

  • bellasugarsega Jody Klassen (@bellasugarsega) reported from Langford, British Columbia

    I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Gypsymouse GypsyMouse (@Gypsymouse) reported

    @CBCAlerts As a Shaw customer I’m girding my ***** to change to Telus. When Rogers takes over Shaw I want to be far away. I’m not saying Telus is any better but…maybe?!

  • MasterYodaMB Master Yoda 🇰🇬 (@MasterYodaMB) reported

    @TorontoStar They should open up the market. There is no competition. Service and quality is awful and technologies falling behind the rest of civilized world. Rogers, Telus they are rapping their customers! It so expensive for ****** quality.

  • TissueMike Mike Tissue (@TissueMike) reported

    @CP24 No need to waste time or money, it was a hack. Bigger issue is are they still inside Rogers? Can they turn off Bell or Telus when they want? How much will it cost to remove them.

  • JohnPapaloni John Papaloni (@JohnPapaloni) reported from Grimsby, Ontario

    @patrickbetdavid to clarify on your video about Rogers. Rogers doesn’t control 90% it’s 3 companies Rogers, Bell (BCE), & Telus combined they have 90% of the market. Definitely a monopoly, we have a “Governing Organization” but run by telecom executives, so how does that help?

  • JackMeseyton Джек 🇺🇦🇺🇦🇨🇦🇨🇦 (@JackMeseyton) reported

    @paigesellis My company has but the switch was in the works before the outage. I told the Telus reps yesterday they were 5 days late coming to switch our phones. haha

  • rodmac71 Rodney MacDougall (@rodmac71) reported

    @globalhalifax All the Canadian Telcos need a serious wake up call. Cell service is still way too expensive for what we get. Please don't get me going on their device replacement programs / device insurance programs. An absolute scam. Shame on you @koodo @TELUS

  • AxisVeroPI Axis Vero (@AxisVeroPI) reported

    @Rogers, it appears that your internet just went down again. Luckily, I can still tether our office to @TELUS...again!

  • IsleBeth Darkest Grey (@IsleBeth) reported

    @TELUSsupport Telus stopped broadcasting internet yesterday morning. Done everything up to and including a hard reset. Been on support chat for over an hour with the queue repeatedly resetting. Support not accepting calls... What now?

  • XRPkook Derek🇨🇦🇨🇦 (@XRPkook) reported

    @Bell_Support Hi. I have been without bell mobile service in my area since last evening. My wife, who is with Telus, also has no service in the area.

  • thetrblwthtracy tracy gora (@thetrblwthtracy) reported from Edmonton, Alberta

    @TELUS where are the reward points for my cell service? I pay $163/month and get nothing. The pmt is never late & I’ve been a customer since 2012. My Home Services are LINKED. Norton Security is LINKED. My Apple Watch is LINKED. Fourteen points in almost 2 years?? C’mon #telus