Telus outages and service status in Sooke, British Columbia

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Sooke, British Columbia

Latest outage, problems and issue reports in Sooke and nearby locations:

• 
  Brent Smithurst (@brentsmi) reported 15 minutes ago from Colwood, British Columbia

  All I want for Christmas is more than one bar (at best) of cel service in Royal Bay. Get it together, @TELUS /@Bell. I’ll switch to @rogers if they’ll do something about this. 2.5 years of this is ridiculous!

• 
  Revheidi Koschzeck (@RevheidiK) reported 22 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Jody Klassen (@bellasugarsega) reported 34 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

• 
  Fully Vaxed Gordie Logan (@GordieLogan) reported 42 minutes ago from Langford, British Columbia

  Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

• 
  H. Neal Cropper (@RealNealDeal) reported 42 minutes ago from Metchosin, British Columbia

  @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 43 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Reg Brick (@hellonature) reported 44 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  Jenn Tranmer (@vicmomdoc) reported 45 minutes ago from Langford, British Columbia

  @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

• 
  Derek Lewers (@critiklthinking) reported 48 minutes ago from Langford, British Columbia

  @EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

• 
  🇨🇦🏳️‍🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸 (@olyfilmgirl) reported 48 minutes ago from Colwood, British Columbia

  Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?

• 
  H. Neal Cropper (@RealNealDeal) reported 60 minutes ago from Metchosin, British Columbia

  @p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cory Syvenky 🇨🇦 (@cowtowncor) reported 5 minutes ago

  @witoldi @TELUS Still very unstable during primetime world cup matches. Horrible timing.

• 
  🍁🇨🇦🍁Phil from New West🍁 🇨🇦🍁 (@Fildo_Baggins) reported 5 minutes ago

  @jodyvance @TELUS Telus service sucks

• 
  Dezskills29 (@dezskills29) reported 6 minutes ago

  @TELUS @TELUSsupport I'm tired of your marketing where you spam call people using Canadian numbers yet the people are calling from ******* India call centers. @telus have the ***** to hire Canadians. Can't understand a word they say how about support local main reason I left.

• 
  Richard (@VanCityRich) reported 8 minutes ago

  @TELUS @xrtsdhndvbh1 Still down!!! Fix it.

• 
  Wes (@AFKnownWes) reported 12 minutes ago

  @jodyvance @TELUS It’s bigger than you think. Under new CRTC guidelines, all of Canadas Telecom’s are to switch to an App based service system. All staff are going to be canned, no more call centres. Rogers is ****** too!

• 
  bomberfish (@bomberfish77) reported 12 minutes ago

  @AliceInDisarray @egalbraith_ @N104AP only half true! telus offered it on their cdma network

• 
  ChinoAleman (@chinoalemano) reported 16 minutes ago

  This is the most important framing of $AMPG I've seen, and it's the distinction almost everyone misses. And, obviously, comes from a guy called "calm". Let me build on it, because once you see the full picture, it's hard to unsee. Everyone wants to call today a short squeeze. But the point here is sharper: a squeeze fades, a re-rating doesn't. If today was purely shorts covering, it's mechanical. They buy back, the pressure releases, and it bleeds out over the next few days. Nothing fundamental changed. But if today was the market starting to recognize the actual business, that's a completely different animal. That's a beginning, not a ******. And the reason I lean toward the second is simple: look at what the shorts are actually betting against. For months their thesis was that AMPG wouldn't execute, that revenue wouldn't show up, that it keeps drifting lower. The problem is the opposite kept happening, and the last earnings call made that impossible to ignore. Let me walk through it. Start with the core. AMPG is the only American company commercializing the 64T64R Massive MIMO AI-RAN radio, the physical layer open AI-RAN runs on. Already deployed at Telus, a Tier-1 carrier. Right beside Samsung. 2 out of 5 radios from TELUS. 48% gross margins, up from 33%. Debt-free. That alone breaks the "won't execute" thesis. Then the call got louder. COO Jorge Flores on Telus (detective): "We continue to receive orders against that LOI as well". And on the quarter: "We are projecting Q2 to be definitely much higher than Q1." Q1 was already $5.35M, up 48.6%. So the ramp the bears said wouldn't materialize is not only materializing, it's accelerating. Then CEO Fawad Maqbool dropped the part nobody's pricing. On new carriers: "We've had very productive discussions with major MNOs, and it's more likely they'll go straight to POs, no LOIs. We'll be announcing those in the next quarter or so." . Major operators, plural, potentially skipping the letter-of-intent stage and going straight to firm purchase orders. That's a stronger commitment than how Telus even started. And then he pointed abroad: "Our success being the largest O-RAN deployment in America is helping us reach further into Europe and other areas of the world.". That's not empty talk. AMPG already signed a 5-year supplier agreement with Fujitsu Spain covering Europe, Africa and the Middle East. The international runway is already open. Also, working closely with UK funded hub, being the only american one there. Now stack the optionality on top, the parts you don't even pay for at this valuation. Quantum: AMPG makes the cryogenic amplifiers that superconducting quantum computers need for qubit readout, and has shipped proof-of-concept units to names like IBM and Google. Honest framing: optionality, not revenue yet, and it serves the superconducting branch specifically. But it's real, patented, and American. Space: back in December 2024, AMPG shipped prototype amplifiers to an unnamed "Fortune 50 satellite systems provider" building a LEO constellation, tens of thousands of units expected. The only Fortune 50 building its own LEO network is Amazon, with Project Kuiper. Then Amazon showed up on AMPG's customer wall. Honest framing again: the wall confirms Amazon is a customer, not specifically that it's the LEO buyer, that link is my deduction. But the breadcrumbs stack cleanly, and with SpaceX now public, the entire space sector just got validated. So put it all together. This isn't a meme pump. It's a company that has spent months stacking catalysts: a flagship carrier deployment, accelerating revenue, expanding margins, new carriers near firm POs, a European channel opening, and free optionality in quantum and space. With customers like: 🔹 NVIDIA 🔹 Amazon 🔹 IBM 🔹 Boeing 🔹 Lockheed Martin 🔹 Northrop Grumman 🔹 L3Harris 🔹 NASA Eventually the market stops ignoring that. That's why the shorts are in real trouble. They're not fighting momentum anymore. They're short against improving fundamentals on multiple fronts at once, and time now works against them. Every quarter of execution makes their thesis weaker, not stronger. Honest caveat: a re-rating isn't guaranteed, and one green day doesn't confirm it. The CEO's PO and Europe comments are forward-looking, his words, not signed deals yet, so watch for the actual PRs. The real test is whether this holds and builds, or fades like a pure cover. But the framing is right. A squeeze is a moment. A re-rating is a trend. Shorts betting against a falling story is one trade. Shorts betting against a company that's actually getting better, across telecom, defense, space and quantum, is a completely different and far more dangerous one. I think we might be watching the second one begin. Still sub $1B. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  Bob Bunting (@imaginet) reported 19 minutes ago

  @JonFraserTF @TELUS First rule is never talk to customer service, ever! Call the Telus Loyalty department directly. They will help you with whatever issue you have and you will probably end up with a better plan for cheaper as a result. This is common knowledge. Spewing on X will do zero for you.

• 
  𝐹𝑟𝑖𝑒𝑛𝑑𝑙𝑦 𝐵𝑟𝑖𝑡𝑖𝑠ℎ 𝐶𝑜𝑙𝑢𝑚𝑏𝑖𝑎𝑛 (@BCFriendlyTodd) reported 20 minutes ago

  @jodyvance @TELUS It's trouble when it's trouble. Customer service requires weeks now somehow.

• 
  Adam (@adam212121m) reported 22 minutes ago

  @JonFraserTF @TELUS They are all like this. But Telus is absolutely the worst - Rogers - previously Shaw is getting very very close though