Telus Outage Report in Sooke, British Columbia
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Sooke, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (47%)
-
Phone (29%)
-
Wi-fi (9%)
-
TV (6%)
-
Total Blackout (5%)
-
E-mail (4%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Sooke, British Columbia
Latest outage, problems and issue reports in Sooke and nearby locations:
-
🇨🇦🏳️🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸
(@olyfilmgirl) reported
from
Colwood, British Columbia
Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?
-
Fully Vaxed Gordie Logan
(@GordieLogan) reported
from
Langford, British Columbia
Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
-
Reg Brick
(@hellonature) reported
from
Colwood, British Columbia
@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
-
Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
-
H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.
-
Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
-
West Coast Coco Mermaid 🧜🏾♀️
(@sherryella77) reported
from
Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
-
Derek Lewers
(@critiklthinking) reported
from
Langford, British Columbia
@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
-
H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
-
Revheidi Koschzeck
(@RevheidiK) reported
from
Langford, British Columbia
How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
TELUS Support
(@TELUSsupport) reported
@brandanCiccone Hi there, Brandan. We're sorry to hear that you are leaving TELUS. Sadly, we don't cancel services on Social Media. Please reach out to our Client Care team at 1-888-811-2323 and they will be able to assist you.
-
Patrick Boyle
(@paddyjoeboyle) reported
You’ll always know a Newfoundlander in heaven because he’s the one who pays @telus an extra $8 a month for 39 channels he never watches just to get @NTVNewsNL and PVR Captain Atlantis.
-
David Barr
(@barrsy) reported
@TELUSsupport @TELUS My response. No. Their response. Please try out live chat or call us. How much did. Telus get in CEWS? They clearly could have hired some Canadian customer service support.
-
The Werewolf
(@TheoWerewolf) reported
So.. after years of being with Fido... I may be switching back to Telus. The cell coverage in my work area is terrible and weirdly, Fido doesn't support WiFi Calling out of the box - you have to request it. And have the right SIMs. And it's really designed for iPhones...
-
ENMAX
(@ENMAX) reported
@Sam36378129 There have been some Trouble Response calls in this area which would explain why you saw ENMAX crews. However, they would not be digging or working on communications equipment. The work shown in your photo will have been performed by either Telus or Shaw. Hope that helps clarify.
-
Rosebud
(@Rosie6500) reported
@TELUS Now how about upgrading service to the western portion of West Vancouver and the Sea to Sky? Can’t even get Optic TV here!
-
Egg
(@AndisonSullivan) reported
@Shawhelp Thanks, @TELUS, without your data plan, I wouldn't be able to go on Twitter and complain about how bad my Shaw internet is!
-
Synthetic Animals
(@moodyangela) reported
@coopSpeak Even the nanobots in all our vaccines didn’t help Telus have better service -_- Bill Gates is too busy with his personal life I guess
-
Troy More
(@troymore) reported
@alexposadzki @globeandmail Not surprised. Since switching from Shaw to Telus I've had much better customer service. Wasn't always that way. As well, Telus exceeds promised speeds where I usually got about 70% on Shaw.
-
Amitabha
(@amitabh2014) reported
@telus is becoming frustrating since I had their service since 1998. They bungled my account, puts me on hold for hour when I look for @TELUSsupport ...time to move on to #shaw or other service provider....I had enough with them. Don't go #telus...nothing but grief @ShieldVoC