Telus Outage Report in Sooke, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
The latest reports from users having issues in Sooke come from postal codes V9Z.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Sooke, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Telus
Telus is having issues since 07:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Sooke, British Columbia
The most recent Telus outage reports came from the following cities: Sooke.
| City | Problem Type | Report Time |
|---|---|---|
 Sooke |
Phone | |
| Sooke |
TV | |
| Sooke |
Internet | |
| Sooke |
Phone | |
| Sooke |
Phone | |
| Sooke |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Sooke, British Columbia
Latest outage, problems and issue reports in Sooke and nearby locations:
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Fully Vaxed Gordie Logan
(@GordieLogan) reported
from
Langford, British Columbia
Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
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Derek Lewers
(@critiklthinking) reported
from
Langford, British Columbia
@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
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Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
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Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.
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🇨🇦🏳️🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸
(@olyfilmgirl) reported
from
Colwood, British Columbia
Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?
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Revheidi Koschzeck
(@RevheidiK) reported
from
Langford, British Columbia
How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
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West Coast Coco Mermaid 🧜🏾♀️
(@sherryella77) reported
from
Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Reg Brick
(@hellonature) reported
from
Colwood, British Columbia
@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
Kryst, even Boston pizza has #deadzones for bell (northwestel/virgin/lucky) rogers (fido/zoomer/cityfone/simplyconnect/chat-r) and telus (koodo/public). Manual network scan revealed no network connectivity. This being the one 5 minutes west of union station. LOL
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hurtling towards mediocrity
(@brockscrocs) reported
@cards_27 @as_per_danielle I’ve dealt with all the big ones and Telus by far has the best customer service (which doesn’t say much). Rogers/Fido is awful, even to dealers
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SHOWTIME SUPPORT
(@sho_help) reported
@Jonny2Wheels While the SHOWTIME service is only available in the United States, in Canada you can get the event on Sony devices via the PlayStation Store. Also in Canada, the event can be ordered through Rogers, Bell, Shaw, SaskTel, and TELUS. NH
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LesliePW
(@Lepawin) reported
@HistoryTVCanada well, it’s not a provider issue, as Twitter is saying Bell, Rogers and Telus are all showing Canadian Pickers instead of @CurseOfOak. In 🇨🇦 we wait 5 days to watch after 🇺🇸 but now we don’t even get the episode? Not cool. Lots of pissed of Canadians tonight.
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scott
(@cards_27) reported
@as_per_danielle the mobile companies r an interesting breed. but imo, telus is the worst (speaking from both prvs personal & professional interactions). they all have their issues, but 4 the most part, i’ve been relatively pleased with rogers over the years. also - there’s always a work-around
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Doug Alder, 🇨🇦💉💉
(@DougAlder) reported
from
Trail, British Columbia
@TELUS not for the first time your insistence on running an endless NFL News update across the bottom of the screen on every damn channel has ruined watching today. Not even a majority of your customers are football fans but you force everyone to watch. I bet Shaw doesn't.
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Tina Chahal
(@tinachahal) reported
@TELUSBusiness @TELUS I called to be a new customer for Fiber. Waited on hold for 30 min to be told to call on Monday. The agent had no way to send an email to you @TELUSBusiness. You guys may want to look at your customer experience for new customer. Just a thought.
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Harley Murdoch
(@Harley_murdoch2) reported
Worst performing large cap stocks in today's early trading Live Nation $LYV Confluent $CFLT Peloton $PTON Tesla $TSLA Toast $TOST GlobalFoundries $GFS LightSpeed $LSPD GoodRx $GDRX Merck $MRK Paylocity $PCTY Dominion $D Crown Castle $CCI Zoom $ZM Telus $TIXT $PTC $CCAC $FRSH
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Aimee Hanes
(@AimeeHanes) reported
Are @GACfamilyTV & @GAClivingTV the same up here in BC 🇨🇦? Found #GACLiving thru Telus as old Ride network but doesn’t seem to be the same (?)
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omprakash pandit
(@omprakashpandi1) reported
@TELUSint **** you telus international...cheat company worst company ever @TELUSint @TELUS