Telus Outage Report in Sooke, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Sooke, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 19: Problems at Telus
Telus is having issues since 01:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (24%)
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Wi-fi (10%)
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TV (7%)
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E-mail (4%)
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Total Blackout (3%)
Live Outage Map Near Sooke, British Columbia
The most recent Telus outage reports came from the following cities: Sooke.
City | Problem Type | Report Time |
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Phone | ||
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Internet | ||
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Sooke, British Columbia
Latest outage, problems and issue reports in Sooke and nearby locations:
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Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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Derek Lewers (@critiklthinking) reported from Langford, British Columbia
@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
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West Coast Coco Mermaid 🧜🏾♀️ (@sherryella77) reported from Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Mona Koch (@monakoch53) reported
@drex @TELUS We’ve been having the same issue and when talking to @TELUS they went so far as to say it was our fault.
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Brad Dutchak (@dutchakbrad) reported
Any one else having issues with Telus Tv?? **** I hate being on hold!!! ****** music on top of cable outage. Ugh…..@TELUSsupport help a brother out!!!
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Synthetic Animals (@moodyangela) reported
@drex @TELUS Since “upgrading” to fibre optics internet is slower and TV signal drops often I have to reset the TV box regularly and it take a million years to restart Sometimes the sound just stops working unless i reset it
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Derek Love (@DerekLo86006919) reported
@drex @TELUS I had my Telus modem crap out a few weeks ago on a Thursday. Called tech support and they determined I'd need a tech to come by, earliest being a Sunday. Called Shaw Friday afternoon, they had me hooked up Saturday morning...then called Telus and it was like a bad breakup....
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SCHeartHome (@SCHeartHome) reported
@blackstonej @TELUS Yes it was a master control problem! The worst timing!
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Kevin Sidebottom (@KBottom2) reported
@Tracey_YYC @TELUS Long long story Tracey with ongoing internet issues, fixed and works for a bit, then craps out. I should say the issue is more with internet, which then knocks out the tv. Very frustrating. We usually cut them short when we call as we have done all the troubleshooting already.
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Rob Koning (@koning_rob) reported
@elks @TELUS Now its time to move out Sutherland. Terrible trade
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Kim (@LuvKimber) reported from Surrey, British Columbia
So after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???
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AISHWarRoom (@AISHWarRoom) reported
@JimMacLachlan I had a Facebook fight w/ an anti-CBC dweeb. He wrongly said CBC survived on gov't funds & taxpayer $$ while ALL other media "makes it on their own". I tried to educate him about the Canada Media Fund & even the emergency wage subsidy that Bell, Rogers & Telus got. Just denial.
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Norbert St Martin (@NorbertStm1) reported
@elks @TELUS You'll have to pay me to take that ugly piece of equipment.. the team sucks as bad as the logo.