Telus

Telus Outage Report in Sooke, British Columbia

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The latest reports from users having issues in Sooke come from postal codes V9Z.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Sooke, British Columbia 12/09/2025 18:20

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (53%)

    Internet (53%)

  2. Phone (23%)

    Phone (23%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Sooke, British Columbia

The most recent Telus outage reports came from the following cities: Sooke.

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City Problem Type Report Time
CanadaSooke Phone
CanadaSooke TV
CanadaSooke Internet
CanadaSooke Phone
CanadaSooke Phone
CanadaSooke E-mail

Community Discussion

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Telus Issues Reports Near Sooke, British Columbia

Latest outage, problems and issue reports in Sooke and nearby locations:

  • vicmomdoc Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia

    @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

  • sherryella77 West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported from Colwood, British Columbia

    @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

  • critiklthinking Derek Lewers (@critiklthinking) reported from Langford, British Columbia

    @EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • YodaRaptor Sergio - Raptors #wethenorth (@YodaRaptor) reported

    Wow @TELUS 2.5 hours on the phone on hold to talk to home security retention? Is this what you qualify as customer care? I'm about to go from adding services to cancel all together

  • terryhong Terence Hong (@terryhong) reported

    @TELUS @TELUSsupport - I’ve spent 8 hours in the last 3 days talking to various support people - after having had to figure out what went wrong in the first place myself. Every single thing that could have gone wrong had gone wrong. Since I work for you now, wanna know about it.

  • westcoastlife4 Anne Borgfjord (@westcoastlife4) reported

    @Shawhelp Thank you! @Telus technician is finally here - 37 hours later….@Shawhelp you will be gaining some new customers. There are 3 homes that have been without service and if we’d been Shaw customers we would have had our service restored in a timely manner.

  • pipikwan 𝖕𝖎𝖕𝖎𝖐𝖜𝖆𝖓 (@pipikwan) reported

    Lovely. I opened an email from Telus opted to pay via Clik2pay because I heard it worked for a family member, now I got scammed out of my $480 AND I’ll probably be disconnected. I feel stupid

  • rants_grants GrantsRants (@rants_grants) reported

    @mgeist I really don't think you can claim the decision of the tribunal was rushed and actually it shifts Rogers, a much stronger competitor than Shaw, into direct competition with Telus in BC and Alberta. The cellular piece, which Rogers won't own anyways, was never profitable for Shaw

  • wellwithmelo WellWithMelo (@wellwithmelo) reported from Toronto, Ontario

    @TELUSsupport please explain how it takes 2 weeks to email a return label for a return that should’ve happened over a month ago? No responses via email. 2 hours on customer service and no refund issued. @CRTCeng can you help here? I think I’ve been scammed by #telus

  • spoam Eudaimonia (@spoam) reported

    @TerrencePaul5 Super easy to tell a scam When have you ever received prompt service from a Fortis or a Telus Good luck getting a call back If any company phones you with a human on the other end, it's a scam

  • laurelcmc Laurel McIntyre (@laurelcmc) reported

    Isn’t it fraud to charge for an unwanted, unused, unrequested service? #CRTC #telus

  • macjbby Jeffrey Beatty Ⓐccessibility Ⓛens (@macjbby) reported

    What if I was unaware of the change of 20GB data from 40GB data? I called emergency video calls 911 and got throttled 20GB soft cap. Telus will be liable for not notifying me of the change of plan without my permission. Now, it is a 100GB data plan for $80

  • terryhong Terence Hong (@terryhong) reported

    The best part about Telus is not having to talk to anyone. Or hanging up on support hold because you’re able to do it yourself. The worst part is when you have to talk to anyone. At all.