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Telus

Telus Outage Report in Sooke, British Columbia

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The latest reports from users having issues in Sooke come from postal codes V9Z .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map Near Sooke, British Columbia

The most recent Telus outage reports came from the following cities: Sooke.

CityProblem TypeReport Time
Sooke Phone 9 days ago
Sooke Total Blackout 3 months ago
Sooke TV 4 months ago
Sooke Phone 4 months ago
Sooke TV 5 months ago
Sooke Internet 7 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Sooke, British Columbia

Latest outage, problems and issue reports in Sooke and nearby locations:

  • GordieLogan
    Fully Vaxed Gordie Logan (@GordieLogan) reported from Langford, British Columbia

    Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

  • sherryella77
    West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported from Colwood, British Columbia

    @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

  • RevheidiK
    Revheidi Koschzeck (@RevheidiK) reported from Langford, British Columbia

    How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

  • critiklthinking
    Derek Lewers (@critiklthinking) reported from Langford, British Columbia

    @EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

  • RealNealDeal
    H. Neal Cropper (@RealNealDeal) reported from Metchosin, British Columbia

    @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

  • vicmomdoc
    Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia

    @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

  • hellonature
    Reg Brick (@hellonature) reported from Colwood, British Columbia

    @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

  • bellasugarsega
    Jody Klassen (@bellasugarsega) reported from Langford, British Columbia

    I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • guywith2thumbs1
    guywith2thumbs🇨🇦 (@guywith2thumbs1) reported

    I have a limited data plan on my Telus phone. Just received a text from @telus waiving overages for the next 2 weeks. I assume because I live close to where the tornado touched down in Barrie. I’m ok but thanks Telus. Worth a shout out to you.

  • alskade
    Kylie (@alskade) reported

    @TELUS bullying and ignoring needs of customer! Stay away! Do not use Telus at any cost!

  • aprilknunchucks
    Raging in the Plague Age (@aprilknunchucks) reported

    @MrMerlotMusic Haven't heard of this one but will check it out, thank you. I figure I'm stuck with Telus or Shaw no matter what since everyone who isn't them is leasing their juice. This is really a Shaw problem

  • jimgann25805901
    jim gannon (@jimgann25805901) reported

    @TELUSAffaires Communicate in English or **** off I will be cancelling my Telus tv and internet Bon chance

  • robo_james
    James Fournie (@robo_james) reported

    @koodo I’m considering canceling my phone plan because of the number of calls about “home service” from @telus I’ve gotten: I’ve got two identical calls today

  • Kraventhern
    Kraven (@Kraventhern) reported

    @Bobbo80 What’s the deal? I did the ahs discount with telus. It not bad

  • CottonDockers
    C.T. Dockers 👖 (@CottonDockers) reported

    @Shawhelp Re-booted 4 times. Was on with Tech-support chat. Went through the whole process. Disconnected only to have a new guy want to start over. Still not working. Off for 10 days holidays. When we return, switching to Telus.

  • KuljeetKaila
    KuljeetKaila (@KuljeetKaila) reported

    @TELUS @TELUSsupport - my friend just got a text saying she was overcharged and sent a link which asked her to select her bank and enter info....is this an obvious scam???? How is customer info being leaked? How did a third party get her info? She doesn’t bank online. Poor thing

  • hawkygoalie
    Benson H (@hawkygoalie) reported

    A @TELUSsupport business technician supposedly couldn’t reach me on my Telus mobility phone (no missed call) and didn’t bother to call the main business number. Worst of all, they cancelled both the appointment and the ticket for support. Start from square one.

  • nikpat00
    Nikki (@nikpat00) reported

    @TELUSsupport so if your managers are also unwilling to help, who do I call next? stay away from Telus folks I’m warnin ya!