Telus

Telus Outage Report in Sooke, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Sooke, British Columbia 03/10/2026 17:10

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (21%)

    Phone (21%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Sooke, British Columbia

Latest outage, problems and issue reports in Sooke and nearby locations:

  • sherryella77 West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported from Colwood, British Columbia

    @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

  • olyfilmgirl 🇨🇦🏳️‍🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸 (@olyfilmgirl) reported from Colwood, British Columbia

    Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?

  • GordieLogan Fully Vaxed Gordie Logan (@GordieLogan) reported from Langford, British Columbia

    Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

  • vicmomdoc Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia

    @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

  • critiklthinking Derek Lewers (@critiklthinking) reported from Langford, British Columbia

    @EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

  • hellonature Reg Brick (@hellonature) reported from Colwood, British Columbia

    @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

  • RealNealDeal H. Neal Cropper (@RealNealDeal) reported from Metchosin, British Columbia

    @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

  • RevheidiK Revheidi Koschzeck (@RevheidiK) reported from Langford, British Columbia

    How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

  • RealNealDeal H. Neal Cropper (@RealNealDeal) reported from Metchosin, British Columbia

    @p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.

  • bellasugarsega Jody Klassen (@bellasugarsega) reported from Langford, British Columbia

    I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

  • brentsmi Brent Smithurst (@brentsmi) reported from Colwood, British Columbia

    All I want for Christmas is more than one bar (at best) of cel service in Royal Bay. Get it together, @TELUS /@Bell. I’ll switch to @rogers if they’ll do something about this. 2.5 years of this is ridiculous!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • mattirving_1 Matthew Irving #BLM (@mattirving_1) reported

    @ButYouAreVast @christoaivalis This now leaves with only Rogers, Bell [ew!], and Telus as the major cable, internet & phone service providers. I could also see this leading to a potential shutdown of Citytv.

  • AmbulentLight paul is not paranoid (@AmbulentLight) reported

    @Whalerman12 @natnewswatch Unless you're with Bell or Telus or a subsiduary, there's a good chance you actually are. Because "independent" companies resell service from the big guys, that's how it works.

  • IanSeggie Ian Seggie 🅙 (@IanSeggie) reported

    @NEWS1130 Gross. Telus internet going in this week, won't have to deal with this garbage.

  • marialoi maria loi (@marialoi) reported

    Tony is professional but Jason is not my heat doesn't work! It was not fixed properly because I could not find my cellphone and I called Telus to deactivate my cellphone yesterday. He must have taught I blamed when I didn't. Also, if the Valve is brand new it should last for 4

  • Jeff_Hanni Jeff Hanni, 🇨🇦 ANTI-FAscist (@Jeff_Hanni) reported

    @RileyinAlberta @youseepeeYYC @kim_siever I told telus to **** off twenty years ago. Never had a problem with Shaw. Not once. Tells was 100% problems with zero customer service.

  • mike10dude Michael (@mike10dude) reported

    @ABfield @CBCAlerts @NahayatT rogers, bell and telus were really freaking out over that idea they were running tons of tv,radio and big full page ads in the newspapers telling us why it would be horrible if that happenned

  • MFoulem Mario Foulem (@MFoulem) reported

    @TELUSsupport any particular reason I am obligated to change my Telus password from migrating with damn Google??? I’ve tried 4 damn times and it WILL NOT access any of my entries as I’ve used similar characters in the past... WTH???

  • sarahgoingmodal sarah #WearAMask (@sarahgoingmodal) reported

    @OttSnowCyclist @cfulgham I liked Virgin mobile for years, but am SUPER happy with Public Mobile - it's cheaper, and the coverage is even better than Bell (is Telus network). There's little to no cust service, but the 'community' has all the answers you'd need.

  • IanSeggie Ian Seggie 🅙 (@IanSeggie) reported

    @Rogers No thanks. We began switcing to Telus in January. Not touching a Roger's branded product with a two-foot pole. You already destroyed our local #ymm radio stations and we definately don't want your cable or cell service. Hopefully the @CRTCeng sees the harm this will do.

  • dgouldca Derek Gould (@dgouldca) reported

    @XLR8NL @TELUSsupport Unfortunately they all seem to follow the same playbook. Be creative; another provider may be able to help you out with credits against the buy-out. And let Telus know you're planning to leave; that will get you to the retention folks, who can offer better deals.