Telus Outage Report in Sooke, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Sooke, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 07: Problems at Telus
Telus is having issues since 09:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (44%)
-
Phone (30%)
-
Wi-fi (10%)
-
TV (7%)
-
E-mail (5%)
-
Total Blackout (5%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Sooke, British Columbia
Latest outage, problems and issue reports in Sooke and nearby locations:
-
🇨🇦🏳️🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸
(@olyfilmgirl) reported
from
Colwood, British Columbia
Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?
-
West Coast Coco Mermaid 🧜🏾♀️
(@sherryella77) reported
from
Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
-
Derek Lewers
(@critiklthinking) reported
from
Langford, British Columbia
@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
-
Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
-
H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.
-
Revheidi Koschzeck
(@RevheidiK) reported
from
Langford, British Columbia
How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
-
Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
-
Fully Vaxed Gordie Logan
(@GordieLogan) reported
from
Langford, British Columbia
Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
-
H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
-
Reg Brick
(@hellonature) reported
from
Colwood, British Columbia
@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Shona
(@the403Bel) reported
@TELUS Super disappointed in the customer service today at the Southcentre mall location. Long term customers do not appear to matter. 💔
-
‘
(@ammtounited) reported
@TSLAgang @richtranrealty @unusual_whales Yes it’s that bad. Cellular rates here are ******* outrageous. Verizon tried to enter Canada about a decade ago, but Rogers, Bell, and Telus lobbied the CRTC to block Verizon’s attempt.
-
Here for the dogs
(@elleoease) reported
@TELUS LOL. An hour of my morning is my limit to try to get support from you. BTW maybe empty your mailbox (phone messages) where phone customers are routed.
-
Mango Tango Official
(@UnboxedCrayon) reported
@jodyvance @JustinTrudeau My first reply was it has not really shrunk out wear as Quebecor was never in BC for mobile and now is plus adding Manitoba. Rogers was never out west for TV/Internet. Shaw family wanted out & unless I missed, no one else put up an offer to buy. Biggest opposition was Bell/Telus.
-
meek
(@mkhikae) reported
@zuck444 🙌 even tho it fixed by itself bru ****. TELUS.
-
Me
(@ErnieWales) reported
@SaskLass @TELUS tried that with me quite a few years back, I said nope I’ll have new service tomorrow Ty
-
Jack
(@jerryspez) reported
@m80574627 @CityNewsTO I mean...Telus is just as bad. That's kind of the whole point. We're ruled by a telecom cartel.
-
Colin Cook
(@colincookweb) reported
The #shaw & #rogers deal is a bad one. Even with Freedom mobile being sold, it creates a triopoly with Bell and Telus for land based services. Sure Freedom Mobile will be sold but that "lower rate" agreement will only be in affect for 10 years... What a sad day in #canada
-
Arron Taylor
(@ArronTa23876170) reported
Cell phones are dumb Freedom Mobile my ***. Telus I tell you nothing. Galaxy yea get off my ****.
-
Dave Agar
(@dave1agar) reported
@CRTCeng As a matter of public security, the commission should compel Bell, Rogers and Telus to provide critical service throughout the Toronto subway system.