Telus

Telus Outage Report in Sooke, British Columbia

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The latest reports from users having issues in Sooke come from postal codes V9Z.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Sooke, British Columbia 01/30/2026 13:35

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (5%)

    E-mail (5%)

Live Outage Map Near Sooke, British Columbia

The most recent Telus outage reports came from the following cities: Sooke.

Loading map, please wait...
City Problem Type Report Time
CanadaSooke Total Blackout
CanadaSooke TV
CanadaSooke Phone
CanadaSooke TV
CanadaSooke Internet
CanadaSooke Phone

Community Discussion

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Telus Issues Reports Near Sooke, British Columbia

Latest outage, problems and issue reports in Sooke and nearby locations:

  • hellonature Reg Brick (@hellonature) reported from Colwood, British Columbia

    @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

  • sherryella77 West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported from Colwood, British Columbia

    @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

  • critiklthinking Derek Lewers (@critiklthinking) reported from Langford, British Columbia

    @EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

  • RevheidiK Revheidi Koschzeck (@RevheidiK) reported from Langford, British Columbia

    How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

  • vicmomdoc Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia

    @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • VeryScott Scott Troudt (@VeryScott) reported

    @SaraKlapstein @TELUS They’ve definitely gone down hill over the last few years. Sadly, you need to get your own router for reliable Wi-Fi. The equipment they use is terrible. That said, their fibre internet is pretty slick!

  • Hollymcc3 Holly 🇨🇦 ⏳ (@Hollymcc3) reported

    @TELUSBusiness We have Telus Business with some of our work cell phones. The experience with the agents on the phone makes me hang up and say how much I hate Telus. Customer service has changed in the last five years with Telus to where I used to support Telus but not anymore.

  • Leenerrr Eileen Hoyland (@Leenerrr) reported from Edmonton, Alberta

    Me and the hubby are considering switching to Telus Fibre for our internet. We have no problems with the quality of Shaw, but b/c we’re mobility clients, Telus is offering GB fibre for $75 plus a bill credit. So honest opinions on quality plz! Anyone have Fibre w/Telus? 1/2

  • TELUSsupport TELUS Support (@TELUSsupport) reported

    @FaaizaRamji Hi there! We're sorry to know about this. Send us a Dm anytime you need help with your Telus services.

  • OilersAlbMom x-HugSpecialist (@OilersAlbMom) reported

    We’ve had centre ice before. Is it still the “best” purchase for watching more NHL games? We’re now with Telus & trying to decide in #yeg . Not sure if we can order TNT or ESPN. I Need some help to decide

  • iStopper1 C.T. 🇨🇦 (@iStopper1) reported

    Either @Sportsnet online app has horrible quality or @TELUS has ****** wifi.. hmm so glad we got the high speed package. Neither is worth the monthly charges @NHL

  • ExposureWatch ExposureWatch (@ExposureWatch) reported

    @gingerqueenjen Carrier troubles again. Texts go out twice daily at 8AM and 8PM. Working on it. Apparently their spam algorithms are tuned to flag anything COVID-related as spam. It's mostly Telus having the issue as far as I can tell.

  • natebhorn Nate Horn (@natebhorn) reported

    Waiting on @Shawhelp to arrive so we can replace our joke of a @TELUS package and actually get some decent customer support and internet service. I’ve never been so upset with a company’s lack of basic customer service. Encouraging all my friends and family to move off of Telus

  • jesterace77 Jesterace (@jesterace77) reported

    @barigord @TELUSsupport Telus is terrible isn't it? We're considering the same.

  • KenOhrn Ken Ohrn (a.k.a. Max VAXX) (@KenOhrn) reported

    @Khelsilem Tech is very similar; not much to choose between them. Customer service: Shaw can be poor; Telus can be awful. They can be played off against each other for serious discounts at renewal time. I'm long-term Shaw and have few complaints.