Telus Outage Report in Sooke, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Sooke, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near Sooke, British Columbia
Latest outage, problems and issue reports in Sooke and nearby locations:
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🇨🇦🏳️🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸
(@olyfilmgirl) reported
from
Colwood, British Columbia
Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?
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Fully Vaxed Gordie Logan
(@GordieLogan) reported
from
Langford, British Columbia
Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.
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Revheidi Koschzeck
(@RevheidiK) reported
from
Langford, British Columbia
How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
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Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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West Coast Coco Mermaid 🧜🏾♀️
(@sherryella77) reported
from
Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Reg Brick
(@hellonature) reported
from
Colwood, British Columbia
@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
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Derek Lewers
(@critiklthinking) reported
from
Langford, British Columbia
@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
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Brent Smithurst
(@brentsmi) reported
from
Colwood, British Columbia
All I want for Christmas is more than one bar (at best) of cel service in Royal Bay. Get it together, @TELUS /@Bell. I’ll switch to @rogers if they’ll do something about this. 2.5 years of this is ridiculous!
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Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Alex Bauman
(@AlexanderDKB) reported
@kitanosammy @dotmobileapp @CRTCeng Only regional providers with spectrum + existing network get mandated access to Bell/Telus/Rogers, with a 7-yr deadline to build their own network and transition customers to them. Shaw was the only one who could really benefit, and now is being purchased by Rogers.
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Tony Li
(@oilman900) reported
@BCTallTrees I grew up with Shaw and their customer service is brutal. I prefer telus to Shaw for me.
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Jean-François Mezei
(@jfmezei) reported
“202.The Commission is not persuaded by arguments that it is infeasible or too costly to construct a wireless network. “ #CRTC obviously didn’t look at Bell and Telus who decided this in 2010 since neither could afford to build national network and joined forces.
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Alex Bauman
(@AlexanderDKB) reported
@CarttCa Why do we accept the CRTC definition of an MVNO? If you have spectrum and a network, there's nothing virtual about it. Bell and Telus share networks and we don't call them MVNOs.
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Matt Plamondon (25-15-2) 🏒
(@MattyPlumz) reported
So I gotta ask @TELUS, wtf is up with videos buffering with 2-3 bars of service??? Getting VERY annoying
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Stacey
(@Blurg5) reported
Can’t wait to cancel my Telus contract after I get my 5G implant on Saturday. Sweet sweet high speed internet all in my bicep. 🥰
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Alberta Mathy
(@CuriousMathy) reported
@CBCAlerts Remember the time Kenney gave away quality masks for photo ops and cheap popularity points and bought stinky, badly fitting ones for Alberta HCWs? We just might send help to Ontario and replace with Telus Babylon. 🙄 #UCPincompetence #FiretheUCP
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TallTrees OpenWaters
(@BCTallTrees) reported
What’s the better phone/ internet provider? (I’m in Bc so there may be providers elsewhere not here) (Also: if Telus were an inanimate object, I’d spit on it, light it on fire, piss on it then grind it into atoms 🤬...just curious if they’re all bad b4 switching)
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Courtney
(@CourtneyGRVS) reported
Hey @TELUSsupport @TELUS when a client tells you a charge on their bill is fraudulent it’s a good idea to look at records and realize it is in fact fraudulent. Also, your customer service refused to help or reverse the charge. Boku is a scam site, flag them and reverse charges.
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Shawnalea Airavelle
(@SAiravelle) reported
from
Logan Lake, British Columbia
@analydiamonaco Im battling the internet providers -they can’t explain why I have had a year of drops in connection like twenty times a day! Yet I pay full price! So what Im going back to Van!Fix this please it’s Covid I do not have to explain why I have two residences! WTAF? My Provider Telus !