Telus

Telus Outage Report in Sooke, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Sooke, British Columbia 03/17/2026 21:05

March 17: Problems at Telus

Telus is having issues since 04:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Sooke, British Columbia

Latest outage, problems and issue reports in Sooke and nearby locations:

  • critiklthinking Derek Lewers (@critiklthinking) reported from Langford, British Columbia

    @EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

  • vicmomdoc Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia

    @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • S_ClaytonWeber Clayton Weber (@S_ClaytonWeber) reported

    @iPhoneinCanada Great deal but I hate Bell. I’ll stay with Telus where have hate great service.

  • testcoastgames Mark Yuasa (he/him/his) (@testcoastgames) reported

    @MooseMeeple @Boardgamefeast @omnigamersclub Not that I want to support Telus, by that's what I have and I have no complaints! 87 Mbps up and down.

  • marnie1616 Marns (@marnie1616) reported

    Telus sending me a survey asking for my feedback on their service. Ha ha ha ha. Sure I’ll give feedback. 5 paragraph rant later ending with “HUGE FAIL” Not that I expect jack shet to result from it. Worst experience.

  • CholakRosanna Rosanna Cholak 🇨🇦 (@CholakRosanna) reported

    @Spanx41 No worse than the issues am having with Telus making appt. And then not showing up again

  • ryan_dauphinee Ryan Dauphinee 🇨🇦 (@ryan_dauphinee) reported

    Its time @Rogers got their **** together. 5 spam calls since 7am. Seriously is @Telus can have call control why cant you. I know where my service is headed if nothing changes by end of my contract.

  • jfmezei Jean-François Mezei (@jfmezei) reported

    CCSA, representing smaller BDUs provides more “real life” examples of their problems batting the big guys. Telus/Bell: we’d prefer it if Rogers were not stronger. Small guys: we need competitive access to survive. #CRTC

  • craigpearce5 Craig Pearce (@craigpearce5) reported

    @StevenTDennis This is not a great solution, but Telus Canada has Call Control. Any incoming call not in my list of known numbers has to input a number to get through. Weeds out auto dialers, must be a real person on other end.

  • basilcrosbie Basil Crosbie (@basilcrosbie) reported

    @TELUS your customer support for cell phones is beyond garbage. I have been dealing with your *611 team for 3 days and can not get straight answers. I have asked to speak to a manager 2 days in a row and am denied. You guys are ridiculous

  • SERIKIBilly Mr. Billy (@SERIKIBilly) reported

    Hello, @TELUSsupport @telus I lost my iPhone 11 Pro Max at a gas station after refuelling, it dropped off my car. Please, how could you help me with getting back my phone, or at least, temporarily secure my vital personal information from theft?

  • Tosh_Mizzau Tosh (@Tosh_Mizzau) reported

    @thechrislarsen Yes, they're obviously correct. But the issue is that if it was Telus merging with someone they wouldn't care at all. And yeah, I do think Rogers would be making the same case. Corporations know that corporate consolidation is awful but only care when it's their competitor.