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Telus Outage Report in Sooke, British Columbia

Why is my Telus service not working?

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Sooke come from postal codes V9Z .

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

March 30: Problems at Telus

Telus is having issues since 10:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map Near Sooke, British Columbia

The most recent Telus outage reports came from the following cities: Sooke.

CityProblem TypeReport Time
Sooke Phone 3 days ago
Sooke Total Blackout 3 months ago
Sooke TV 3 months ago
Sooke Phone 4 months ago
Sooke TV 5 months ago
Sooke Internet 7 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Sooke, British Columbia

Latest outage, problems and issue reports in Sooke and nearby locations:

  • RevheidiK
    Revheidi Koschzeck (@RevheidiK) reported from Langford, British Columbia

    How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

  • bellasugarsega
    Jody Klassen (@bellasugarsega) reported from Langford, British Columbia

    I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

  • GordieLogan
    Fully Vaxed Gordie Logan (@GordieLogan) reported from Langford, British Columbia

    Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

  • sherryella77
    West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported from Colwood, British Columbia

    @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

  • vicmomdoc
    Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia

    @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

  • RealNealDeal
    H. Neal Cropper (@RealNealDeal) reported from Metchosin, British Columbia

    @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

  • hellonature
    Reg Brick (@hellonature) reported from Colwood, British Columbia

    @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

  • critiklthinking
    Derek Lewers (@critiklthinking) reported from Langford, British Columbia

    @EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • PoliToonz
    PoliToonz (@PoliToonz) reported

    @TELUS Every other week TELUS promotes some social initiative, my bill goes up $10 every other year. Canadians demand cheaper cell service. At least donate to existing organizations instead of funding these projects internally, TELUS billing is getting out of hand.

  • amiletic2
    amiletic (@amiletic2) reported

    @TELUSsupport Telus is changing upfront for service. Now, they want to charge or credit card payment. We'll cancel.

  • ccddhhmm
    MH (@ccddhhmm) reported

    @brantjaysfan420 @gollywog1963 @theJagmeetSingh I take it you’re not very knowledgeable in finances, economics etc. If you were, you would know that smart investors can make lots of money. PP has always been a hard worker. As a child had a paper route. Telus as a teen, had his own company. But hey U hate PP so he’s bad right?

  • DeltaBCDad
    DrDeltaBCDad (@DeltaBCDad) reported

    Has anyone had a problem with paying a #Telus bill & payment not showing up on the file? I can see I made the payment in my online banking to the correct account number (same as always) but it doesn’t show in the my Telus app and my bill doesnt reflect the payment. @TELUSsupport

  • HeatherMarcoux
    Heather Marcoux (@HeatherMarcoux) reported

    Speaking of the collapse of society, so @Meta is a Gold sponsor of the 🇨🇦Strong and Free Network conference in Red Deer next week? Gross. Also, **** Telus forever. And let me quote what my 6yo said at Central Alberta Pride: "why is TD here?"

  • peebleg
    bob roberts (@peebleg) reported

    @CanmoreRobb @TELUSsupport @CRTCeng I am ending my service with Telus. I cannot influence Telus decisions but I can chose where I spend my money!

  • TylerJ_Thompson
    Tyler Thompson (@TylerJ_Thompson) reported

    @cmcalgary Some guys from a Telus reseller came to my door offering some promotional deals. They never told me what they had for internet/tv bundles as I only have basic cable from Tek-Savvy. (Tends to be lower in price than shaw, and no contracts). They had a good deal on phones though.

  • Jon_Lamont
    Jon Lamont (@Jon_Lamont) reported

    @Mark_Goldberg @MobileSyrup It's not about pricing. Telus filed an application with the CRTC in Aug. to add credit card processing fees to bills. A decision is expected on Sep. 29. The story highlights customer frustration with Telus over the added charge (maybe because their bills are already so high)

  • Desjaray1
    Desjaray (@Desjaray1) reported

    @TELUSsupport Why have I only had 1 bar of service for months, same with everyone I know on Telus’s Server.. I have always loved Telus but I pay over $100 a month and my service is extremely slow and phone calls are cutting out.. so frustrating! #telusserviceissues #iPhone13Pro

  • wolfe69err
    Mr. Abdul Kaskas♊️ (@wolfe69err) reported

    @TELUS , @TELUSsupport ...So, after the fact that I did a #Factoryreset on my phone, I am still experiencing " #Videochat pixelation" , " Video chat feed #Freezing " , and audio feed dying. My phone is , respectfully, not the problem as i