Telus Outage Report in Sooke, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Sooke, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Sooke, British Columbia
Latest outage, problems and issue reports in Sooke and nearby locations:
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Fully Vaxed Gordie Logan
(@GordieLogan) reported
from
Langford, British Columbia
Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
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Derek Lewers
(@critiklthinking) reported
from
Langford, British Columbia
@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
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Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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Revheidi Koschzeck
(@RevheidiK) reported
from
Langford, British Columbia
How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
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Reg Brick
(@hellonature) reported
from
Colwood, British Columbia
@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
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West Coast Coco Mermaid 🧜🏾♀️
(@sherryella77) reported
from
Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Stev
(@whyisntthisthat) reported
Cool! Just got off the phone with @TELUS @TELUSBusiness and found out that my former ADT business alarm system has not been communicating or monitored since APRIL, but nobody told me, and they have been charging me the whole time. Is CRTC the place to make a complaint?
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Logan Skori
(@scienceSkori) reported
@dshaydon1 @elonmusk Telus hub was $130/month and starlink $150/month. For the extra $20/mo it’s well justified. Average speed with the telus hub was just under 10 mbps which is garbage
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mads
(@mkaymads_) reported
the telus customer support INSISTED i have someone come by to fix the box and honestly i don't wanna see anyone LOL pls how do i cancel this
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A. Mhacky
(@_ironmack) reported
Is telus down??
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Reptilian Hater
(@HomieCBigD1) reported
@gmbutts Damn right, unvaccinated will be coming for our money you guys owe us. @telus I hope I can sue your *** for $200k when the time is right
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Aerialslayer
(@Aerialslayer) reported
@Girlstar28 @TELUS Yeah huge spike in reports for down service. Telus is probably having issues right now.
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RePS 5
(@itsrAti0) reported
@madebygoogle @fitbit White color not available via telus? Tf is this garbage as launch
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Aerialslayer
(@Aerialslayer) reported
Okay it looks like @Telus Mobile is having issues currently.
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Saskatchewan Guaidó
(@jasorealz) reported
She'll get a job at Telus health or some other private medical company for her service I'm sure
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Al K
(@AlKarumbAh) reported
@jheighton3 @adriandix Again, helping nobody but Telus shareholders. Bleeding out our doctors so that they can deliver healthcare inefficiently is horrible. Remember as well that for people with a primary care physician, a virtual visit results in unpaid paperwork for them! No wonder we have shortage.