Telus Outage Report in Sooke, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Sooke, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 01: Problems at Telus
Telus is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (30%)
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Wi-fi (9%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Sooke, British Columbia
The most recent Telus outage reports came from the following cities: Sooke.
| City | Problem Type | Report Time |
|---|---|---|
 Sooke |
Total Blackout | |
| Sooke |
TV | |
| Sooke |
Phone | |
| Sooke |
TV | |
| Sooke |
Internet | |
| Sooke |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Sooke, British Columbia
Latest outage, problems and issue reports in Sooke and nearby locations:
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Derek Lewers
(@critiklthinking) reported
from
Langford, British Columbia
@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
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West Coast Coco Mermaid 🧜🏾♀️
(@sherryella77) reported
from
Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Reg Brick
(@hellonature) reported
from
Colwood, British Columbia
@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
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Revheidi Koschzeck
(@RevheidiK) reported
from
Langford, British Columbia
How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
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Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Trevor Pott();
(@cakeis_not_alie) reported
@virtualizecr Do we (humanity) want to just abandon folks like me who live in rural areas? Because I know we sure as **** aren't getting rid of capitalism, and so long as capitalism exists, psychopathic corporations like @Telus won't be meeting the needs of people like me. Starlink does.
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Russ Paull
(@RussPaull) reported
Telus increase of $5.00 per cell phone to me says it's time to switch to an ATT american phone company and get better service for less. If you travel to the US get the ATT plan and pay them.
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Ginny Cummings
(@rxginny) reported
@Crackmacs Agree seems sketchy. I’m on Telus with an employee purchase plan and phone paying almost $90 a month (about 50% of that for service and 50% paying for the phone over 2 yrs)
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LifeIsRuff 🇨🇦
(@coolfactor) reported
@TELUSsupport Again, there’s nothing more I can share. I received two calls from Telus marketers. I politely deny their offer, and they hang up before I finish speaking. Nothing to do with my account.
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Scott L
(@5L4P57R4) reported
@LindsayTedds @tammyschirle How is the network? I lasted on Wind for 3 months before switching to Telus in 2016, coverage & quality was not good enough for work
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Jennifer Stephenson
(@Jcstephenson729) reported
I am beyond frustrated. Customer service has been terrible. There is no urgency or care. How can a company who specializes in internet services not be able to hook up internet? Would love to hear from you @TELUS
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Dr Lindsay 'Doyenne’ Tedds 🇨🇦🇬🇧🇮🇪
(@LindsayTedds) reported
@5L4P57R4 @tammyschirle I was on Telus before I switched. I can't remember when I switched so I'll guesstimate in 2018. At first a bit iffy, but I've noticed no real issues lately
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Mark Meunier: ⁜
(@MarkMe60) reported
@bushcrafter79 Hahaha! Went down? It went up FFS. Telus just out of the blue tacked on another $5.00 because they can. Same phone, no contract, they just felt like stealing more money.
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Melody Bertrand
(@mgfelzien) reported
@DanAlbas Only bc I switched to a discount carrier. With #telus my bill constantly went up to pay for their 5G network I didn't ask for.
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Adrian "Smells Like Teen Spirit" Chamberlain
(@adrianchamber) reported
@TELUSsupport The connection to "chat" doesn't function. Can you PLEASE just fix this? We've been a Telus customer for years.