Telus

Telus Outage Report in Sooke, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Sooke, British Columbia 03/17/2026 10:40

March 17: Problems at Telus

Telus is having issues since 07:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Sooke, British Columbia

Latest outage, problems and issue reports in Sooke and nearby locations:

  • vicmomdoc Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia

    @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

  • critiklthinking Derek Lewers (@critiklthinking) reported from Langford, British Columbia

    @EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

  • sherryella77 West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported from Colwood, British Columbia

    @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • spidey709 Christopher J Pike (@spidey709) reported

    10/10 do not recommend @TELUS for mobility needs. Worst customer service I've ever experienced. They don't give a damn about their customers.

  • spooniette SpooniEtte she/her 🌈👽😺 🐶👸🦜🦝🌼🌷 (@spooniette) reported

    Got an email supposedly from @Rogers' CEO - a Roger Staffieri Mr. Staffieri, I do not believe you "will do better" Rogers, Telus, Bell (& their respective executive boards) they all need to be knocked down several pegs. and don't EVER let 911 be affected by an outage again!

  • PatrickDusablon Patrick Dusablon (@PatrickDusablon) reported

    @CheriDiNovo @CRTCeng @JustinTrudeau Short answer: CRTC senior ranks are stacked with former Bell, Telus and Rogers executives who act like they're still working for their old corporations rather than the public service.

  • butterrcup Mary-Anne Crevier (@butterrcup) reported

    @coreyhogan Only for Rogers customers though. Us Telus subscribers had no issues.

  • bcwolfgirl bcwolfgirl aka mèlemst’ye (@bcwolfgirl) reported

    Used to be Rogers but switched a year ago. Telus all the way baby NO HUGE BILL HOLA HELL 💸💸💸 rob from the poor and giving to the rich SUX THE BIG 1 💯💯💯

  • Menekis Thierry Bégin (@Menekis) reported

    @oneplus Hey, seem like my parent's oneplus 7t both stopped working with all google services after one of your update, we are all on Koodo/Telus services. any idea on how to fix that? tried to change the APN without success.

  • lukin2006 𝑙𝑢𝑘𝑖𝑛2006 (Mark) 🇨🇷🇨🇦 🇺🇸🇳🇱🌷Cowboys (@lukin2006) reported

    @tryoung @mgeist @rexglacer And you would likely cry if the government open comp up to Americans. You want solutions then the solution is allowing foreign telecoms. The other solution is better legislation that allows smaller telecoms to access Rogers, Bell or Telus networks. Freedom mobile

  • justkenking Ken King⚡️ (@justkenking) reported from Calgary, Alberta

    @TELUS I'm looking to leave my mobile provider after being with them since 2006. Not going to name any names, but about once a year they just fail me and the entire country completely. What can you offer me?

  • KANADAZERO top 1 mex top 83 fightin top 945 math12 (@KANADAZERO) reported

    @PierrePoilievre you know nothing about anything IT Pierre, so dont comment. Their BGP settings got ****** up, nothing to do with customer choice. Telus could of did the same

  • loxyisme MacGrubo (@loxyisme) reported

    @evaholland I'm having issues on Koodo/Telus.