Telus Outage Report in Sooke, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Sooke, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (44%)
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Phone (30%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Sooke, British Columbia
Latest outage, problems and issue reports in Sooke and nearby locations:
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Derek Lewers
(@critiklthinking) reported
from
Langford, British Columbia
@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
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Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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Revheidi Koschzeck
(@RevheidiK) reported
from
Langford, British Columbia
How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
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Fully Vaxed Gordie Logan
(@GordieLogan) reported
from
Langford, British Columbia
Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
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West Coast Coco Mermaid 🧜🏾♀️
(@sherryella77) reported
from
Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Reg Brick
(@hellonature) reported
from
Colwood, British Columbia
@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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birdbg
(@birdbg2) reported
@bysylvia_a @TELUS @Meta Your tweet was based on the fake investigation by the fake reporter Grigor Lilov. **** happens, but don't try to spread it.
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Zeegers
(@ZeegersTV) reported
@TELUS Too bad you didn't service in the area. Hope you have upgrades for fibre coming soon. Clearly, Shaw Cable, soon to be Rogers Cable don't really care about their customers.
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Gord Wait🇨🇦
(@gordwait) reported
@ADT @TELUS I finally got thru after 30 min wondering if my dad was ok. He was on the phone with Telus ADT trying to fix his security system so I couldn't ask dad directly. No need for me to call them now.
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James
(@airigidir) reported
@martynschmoll Yeah, what I wanted to do was offset by my wife's 40% discount on all Telus stuff. I hate the garbage commercial channels, but we are trying to keep our watching down, so ...
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Kaitlin Bernardi
(@bernardi1983) reported
5G is terrible. #Telus #5G
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markvk1
(@markvk12) reported
@TELUSsupport hi Telus, I’m experiencing internet outage in Vancouver (V5Z) , is it just me or the whole area is also affected?
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Eliot Ness
(@Ness_eliot88) reported
@TELUS Why does your service technician Aswani say he will here today to finish the installation 2 ago and confirms that I don't need to book with Telus. But then today is a no show and says i need to book with Telus
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Jason Hammond
(@JasonHammond) reported
@bmdoucet I'd much rather have a 30min travel time from Kitchener to Union without cell signal than a 130min travel time with cell signal. Maybe Bell, Telus, and Rogers could build us a high speed rail line.
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FartingDuck
(@FartingDuck) reported
@TELUSsupport This is the part where telus ignores a customer. I wouldnt be surprised to find them blocking me.
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Zeegers
(@ZeegersTV) reported
@TELUS Too bad you didn't service in the area. Hope you have upgrades for fibre coming soon. Clearly, Shaw Cable, soon to be Rogers Cable don't really care about their customers.