Telus

Telus Outage Report in Sooke, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Sooke, British Columbia 03/08/2026 05:00

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (29%)

    Phone (29%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Sooke, British Columbia

Latest outage, problems and issue reports in Sooke and nearby locations:

  • critiklthinking Derek Lewers (@critiklthinking) reported from Langford, British Columbia

    @EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

  • sherryella77 West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported from Colwood, British Columbia

    @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

  • bellasugarsega Jody Klassen (@bellasugarsega) reported from Langford, British Columbia

    I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

  • vicmomdoc Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia

    @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

  • RevheidiK Revheidi Koschzeck (@RevheidiK) reported from Langford, British Columbia

    How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

  • hellonature Reg Brick (@hellonature) reported from Colwood, British Columbia

    @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • datadili volume ticker (@datadili) reported

    TELUS Corporation is down -3.03% in the pre-market $TU

  • dawn_healing Healing Dawn (@dawn_healing) reported

    So. #Telus is going to start charging 1.5% fees for each payment you make with your credit card. Nothing like paying for the opportunity to pay for services. Pay your own damn operational costs.

  • AlanErrington Alan Errington (@AlanErrington) reported

    @TELUSsupport What’s going on at Telus? They called me back & put me on hold for 30 minutes, then I speak to someone who only spoke French. She transferred me to another agent, now been told I’ve got over 1 hour to wait. Shocking service. Please respond.

  • sarbuttzie 🇨🇦 sarah b ⚡️🧘‍♀️🖤 (@sarbuttzie) reported

    @TeslaGoesPlaid Yes! We have determined that Starlink isn’t the option for us, we are going to make some adjustments/improvements to our current Telus system and hopefully that will resolve issues

  • CindyCavanagh2 Cindy Cavanagh (@CindyCavanagh2) reported

    @telus sucks…take service away for no reason. Also overcharge.

  • AlanErrington Alan Errington (@AlanErrington) reported

    @TELUSsupport 20 minutes wait now, after Telus “call back”. Not very good service? What’s happening at Telus? They called me & put me on hold.

  • Blueyz2021 Blueyz (@Blueyz2021) reported

    So just paid my bill and not only did @telusmobility @TELUS charge the 1.5% cred card fee but there is GST and PST on the service fee WTF? #telus

  • AlanErrington Alan Errington (@AlanErrington) reported

    Anyone else on Telus Optic TV have a black screen? Is Telus TV down?

  • AllieGarn Allie G (@AllieGarn) reported

    @kirbiebaxter @TELUS @TELUSsupport Idk if they’re having trouble with their service. I lost my mobile internet for roughly 1 hour tonight.

  • kirbiebaxter Kirbie Lizzie (@kirbiebaxter) reported

    Anyone else experiencing their cable down in #yyj? I tried to watch the news this morning. Nothing. And I just got home from work and it’s still down. Thinking about cutting my cable and just sticking with my subscriptions. Sign from the universe? @telus @TELUSsupport