Telus

Telus Outage Report in Sooke, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Sooke, British Columbia 03/20/2026 12:25

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (21%)

    Phone (21%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Sooke, British Columbia

Latest outage, problems and issue reports in Sooke and nearby locations:

  • critiklthinking Derek Lewers (@critiklthinking) reported from Langford, British Columbia

    @EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

  • sherryella77 West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported from Colwood, British Columbia

    @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

  • bellasugarsega Jody Klassen (@bellasugarsega) reported from Langford, British Columbia

    I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

  • RevheidiK Revheidi Koschzeck (@RevheidiK) reported from Langford, British Columbia

    How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

  • hellonature Reg Brick (@hellonature) reported from Colwood, British Columbia

    @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

  • vicmomdoc Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia

    @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • CountryMusicEmo EMO LEBLANC™©® RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reported

    In order to access the Internet I have to take my phone off of @TELUS PURE FIBER wifi which is the worst internet ! @TELUSsupport

  • TheRealLakyria Gina. (@TheRealLakyria) reported

    I wanna switch to T-Mobile so bad!!! Telus is giving me very much unprofessional vibes.

  • adriarose_ adria (@adriarose_) reported

    Had anyone gotten a new phone or phone plan recently? I’m with Telus & looking at my options for a new phone seems to be both $$ and full of gibberish terms and conditions. I’d prefer to stay with them because their network is good in the NWT but I’m open to suggestions.

  • rpbroad Richard Broad (@rpbroad) reported

    @TELUS Your client care specialist came through and straightened out my bill. Best part- I didn’t have to call you. Let’s hope we don’t have anymore issues. Thanks

  • TheRealFam13 Mark (@TheRealFam13) reported

    @MarkJPwns_ @TELUS We have 1 gigabite service from my provider but my bill would almost double...

  • ahuja_saurabh88 saurabh (@ahuja_saurabh88) reported

    What a useless brand is @TELUS? No customer service. Complete harassment. No understanding of escalation whatsoever. Useless #bantelus

  • taxbuster88 ziggy stardust (@taxbuster88) reported

    @fanCRTCProfling I'll have to stick to my dual Pi-Holes over the (untrusted) @TELUS network.

  • VancouverBlues G (@VancouverBlues) reported

    @Tentoads4truth Telus. Databases of phone numbers. Alberta Health. Data. Elections. ****.

  • TheKarltopia Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, Ontario

    Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone

  • MikmakiNews Mi'kma'ki News (@MikmakiNews) reported

    God damn Telus. Charged me a payment and I've cancelled them already because my system was not working properly. So what they do? Send me to collections agency. I called them today and asked why a agent is trying to contact me and they said oh we are working together. You owe