Telus

Telus Outage Report in Sooke, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Sooke come from postal codes V9Z.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Sooke, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sooke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Sooke, British Columbia 01/24/2026 01:00

January 24: Problems at Telus

Telus is having issues since 07:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Sooke, British Columbia

The most recent Telus outage reports came from the following cities: Sooke.

Loading map, please wait...
City Problem Type Report Time
CanadaSooke Total Blackout
CanadaSooke TV
CanadaSooke Phone
CanadaSooke TV
CanadaSooke Internet
CanadaSooke Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Sooke, British Columbia

Latest outage, problems and issue reports in Sooke and nearby locations:

  • sherryella77 West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported from Colwood, British Columbia

    @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

  • bellasugarsega Jody Klassen (@bellasugarsega) reported from Langford, British Columbia

    I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

  • hellonature Reg Brick (@hellonature) reported from Colwood, British Columbia

    @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

  • olyfilmgirl 🇨🇦🏳️‍🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸 (@olyfilmgirl) reported from Colwood, British Columbia

    Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?

  • RealNealDeal H. Neal Cropper (@RealNealDeal) reported from Metchosin, British Columbia

    @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

  • GordieLogan Fully Vaxed Gordie Logan (@GordieLogan) reported from Langford, British Columbia

    Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

  • RevheidiK Revheidi Koschzeck (@RevheidiK) reported from Langford, British Columbia

    How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

  • critiklthinking Derek Lewers (@critiklthinking) reported from Langford, British Columbia

    @EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

  • vicmomdoc Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia

    @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

  • brentsmi Brent Smithurst (@brentsmi) reported from Colwood, British Columbia

    All I want for Christmas is more than one bar (at best) of cel service in Royal Bay. Get it together, @TELUS /@Bell. I’ll switch to @rogers if they’ll do something about this. 2.5 years of this is ridiculous!

  • RealNealDeal H. Neal Cropper (@RealNealDeal) reported from Metchosin, British Columbia

    @p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • ObsidianGroup nihil dulce (@ObsidianGroup) reported

    @EWoolleyWard8 @CBCHomestretch Agregious. Strategic Group doesn’t have financial problems because of the economic forces. Their partner (Telus) bailed after they got ripped-off SG, forcing the portfolio into receivership. You’d be funding SG’s bad behaviour. How much money are you getting @EWoolleyWard8 ?

  • bcwestmind ArmandRichelieuofPoitou (@bcwestmind) reported

    @Elliot_43 @benpershing On my @telus Optik TV service, I have 2 channels from China. There are no Canadian TV networks operating in China.

  • thatgirlxo kristylynn 👑🐝 (@thatgirlxo) reported

    @BudweiserGirl @TELUS @TELUSsupport I always get "disconnected" w/ them. When I call now, I have them call me back. Telus customer service is horrible. 👎

  • Farmboy646 Farm Boy (@Farmboy646) reported

    @AxiaFibre great infrastructure, customer service is not where it needs to be. Would like to go back to @TELUS if the service was in our area.

  • ayja147 Noel25 (@ayja147) reported

    Telus sucks could not answer question in regards if you could’ve hacked or tracked.

  • BudweiserGirl Eh (@BudweiserGirl) reported

    After waiting 47 min for help with @telus to ask them why they put a ding on my credit for a late payment when all my payments are automated, they hung up on me by accident and didn’t bother to try to call me back 😡 @TELUSsupport come on guys, that’s messed up

  • lilyfivenumbers shark wife (@lilyfivenumbers) reported

    also wow, reading that, telus really doesn't give a ****. shaw would send you threatening paper mail about it, but legally they don't have to do anything more than pass on the attatched notice to the customer anonymously

  • MagduhS Swagda (@MagduhS) reported

    For being a long term customer of 10+ years, whose phone is completely paid off, my service will go up $5/month starting in September. With no explanation. Wow @TELUS you make loyal customers feel so valued @TELUSsupport

  • omiles57 fancy like Abblebee’s 👸🏼 (@omiles57) reported

    @BudweiserGirl @TELUS @TELUSsupport That’s insane! Their ap didn’t process mine once and I never got a hit! Bullshit!

  • TylerCNoble tylerCnoble (@TylerCNoble) reported

    @Bell_Support So ETA? Business phones are down. You are using “partner towers” and their customer are fine. Makes us want to switch to Telus or Rogers until Bell has their own in the area. Big boo to the communications on this.