Telus outages and service status in Metchosin, British Columbia

Problems in the last 24 hours in Metchosin, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Metchosin, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Metchosin, British Columbia

The most recent Telus outage reports came from the following cities: Sooke, and Victoria.

City	Problem Type	Report Time
Sooke	Phone	11 days ago
Victoria	Internet	11 days ago
Victoria	Internet	11 days ago
Victoria	E-mail	12 days ago
Victoria	TV	22 days ago
Victoria	Internet	27 days ago

Community Discussion

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Telus Issues Reports Near Metchosin, British Columbia

Latest outage, problems and issue reports in Metchosin and nearby locations:

• 
  Tesla Tours (@tesla_tours) reported 2 minutes ago from Victoria, British Columbia

  @EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model

• 
  Ian holt (@holtyny) reported 6 minutes ago from Victoria, British Columbia

  @TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

• 
  Anthony Kershaw (@audiophilia) reported 13 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  Sherry Merriam (@sherryella77) reported 15 minutes ago from Victoria, British Columbia

  Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

• 
  Tam Jam💲 (@Tamjam3z) reported 16 minutes ago from Esquimalt, British Columbia

  Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.

• 
  Barbara Darling (@BarbaraDarlin20) reported 16 minutes ago from Victoria, British Columbia

  @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

• 
  Brandon ::1 (@brandonscript) reported 17 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  Revheidi Koschzeck (@RevheidiK) reported 19 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  H. Neal Cropper (@RealNealDeal) reported 19 minutes ago from Metchosin, British Columbia

  @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

• 
  Brandon Rylow (@brandonscript) reported 27 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

• 
  Penny Holt (@canukgenie) reported 29 minutes ago from Saanich, British Columbia

  @gillrh They are the worst, along with mobile phone plans. You should have been a fly on the wall where Chris took on Telus. Not pretty.

• 
  Jenn Tranmer (@vicmomdoc) reported 31 minutes ago from Langford, British Columbia

  @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

• 
  Zach (@zaxbux) reported 35 minutes ago from Victoria, British Columbia

  Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯

• 
  Lloyd Mildon (@LloydMildon) reported 39 minutes ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  Derek Lewers (@critiklthinking) reported 43 minutes ago from Langford, British Columbia

  @EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

• 
  Ty_soup (@tysoup) reported 47 minutes ago from Victoria, British Columbia

  @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

• 
  Reg Brick (@hellonature) reported 50 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  Cheri S (@Cheri_L_S) reported 52 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 52 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Jody Klassen (@bellasugarsega) reported 57 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  jeanm (@JeanmJeanmackay) reported 6 minutes ago

  @TELUS I spend 1 hr with one of ur reps in customer loyalty to save $5? Is this how you recognize ur loyal customers? My time is worth more than $5! Now my TV keeps cutting out! #notimpressed

• 
  Andrea Clarke (@minnocent__) reported 7 minutes ago

  @TELUS why are your customer support hours only until 4pm pacific? I just spent 2 hours on hold to be disconnected at 4:20 and your chat assistant closes at 4pm. You are a west coast company!

• 
  Stan Warnock (@Fictionkings) reported 12 minutes ago

  On hold with @TELUS for over 2 hours. In the Telus store for over 1 hour this afternoon. All I want is to put my new phone on my old prepaid number. World class customer service…. After all, what better thing to do on a Friday night than wait on hold!

• 
  Half-Assed Runner Darryl (@Darryl_TTD) reported 17 minutes ago

  @TELUSsupport Our tower is overloaded meaning our telus hub has terrible internet now. We were told the tower should be upgrade by the end of February but it clearly hasn't. Glory Hills in Alberta. Are you able to give me an update?

• 
  Adil Aliyev 🇦🇿🇺🇦 (@adilaliyev) reported 18 minutes ago

  Am I supposed to wait several minutes when @TELUS customer care calls me back? I believe callback means they call me whenever they are available. No?

• 
  Kaul (@rtcno1) reported 20 minutes ago

  @TELUS @STORYHIVE Hey Telus , your service sucks. Can’t go online to check my bill . It’s asking enter your address. My address not in your list . What I do ?

• 
  Stan Warnock (@Fictionkings) reported 20 minutes ago

  @TELUS, so it’s 2 dollars for a customer service call. This is my third call today because the website and the app don’t work. So my 3 hours of lost time is apparently worth about 65 cents an hour. No wonder a company that charges 150 bucks a month is profitable.

• 
  Serena Jackson (@lovefromserena) reported 21 minutes ago

  @Climate_Pete @FreedomMobile I've been with Public Mobile for a few years now and they've been great. Telus network without Telus prices.

• 
  Shane (@BShane555) reported 21 minutes ago

  @Teri4112 @WatsonWork1 @ScharleyTina Maybe Dix or someone he knows owns shares in Telus… Telus holds so much data on people with all the services they have, how much of that data do they sell w/o customer knowledge? Telus health is clear they de-identify health data for business opportunities.

• 
  Teri McGrath (@Teri4112) reported 25 minutes ago

  @WatsonWork1 @ScharleyTina In my opinion it is Dix that is taking down the NDP - he condones Telus taking over our health care here in BC, he refers to the health act but of course is not specific -it is called gaslighting - shame on him #DefundTheCMPA