Telus Outage Report in Langford, British Columbia

Problems in the last 24 hours in Langford, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Langford, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Langford, British Columbia

The most recent Telus outage reports came from the following cities: Sooke, and Victoria.

City	Problem Type	Report Time
Sooke	Phone	10 days ago
Victoria	Internet	10 days ago
Victoria	Internet	10 days ago
Victoria	E-mail	10 days ago
Victoria	TV	20 days ago
Victoria	Internet	25 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Langford, British Columbia

Latest outage, problems and issue reports in Langford and nearby locations:

• 
  Fully Vaxed Gordie Logan (@GordieLogan) reported 11 seconds ago from Langford, British Columbia

  Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.

• 
  Zach (@zaxbux) reported 20 seconds ago from Victoria, British Columbia

  Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯

• 
  Barbara Darling (@BarbaraDarlin20) reported 1 minute ago from Victoria, British Columbia

  @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

• 
  Sherry Merriam (@sherryella77) reported 2 minutes ago from Victoria, British Columbia

  Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 6 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  Tam Jam💲 (@Tamjam3z) reported 9 minutes ago from Esquimalt, British Columbia

  Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.

• 
  Brandon Rylow (@brandonscript) reported 11 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

• 
  Jody Klassen (@bellasugarsega) reported 17 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

• 
  Cheri S (@Cheri_L_S) reported 19 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  H. Neal Cropper (@RealNealDeal) reported 25 minutes ago from Metchosin, British Columbia

  @dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.

• 
  Brandon ::1 (@brandonscript) reported 28 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 30 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Ty_soup (@tysoup) reported 30 minutes ago from Victoria, British Columbia

  @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 38 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

• 
  Anthony Kershaw (@audiophilia) reported 38 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  Lloyd Mildon (@LloydMildon) reported 39 minutes ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  H. Neal Cropper (@RealNealDeal) reported 43 minutes ago from Metchosin, British Columbia

  @p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.

• 
  Revheidi Koschzeck (@RevheidiK) reported 46 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Jennifer Ross (@JRossfamilymed) reported 47 minutes ago from Prospect Lake, British Columbia

  @DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?

• 
  Reg Brick (@hellonature) reported 47 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SonicDude (@mitchc45856190) reported 3 minutes ago

  @TELUSsupport @PrasadYEG Telus ADT Support is the worst call centre I’ve have ever experienced. Call number prompts not acknowledged, agents wasting 5 minutes verifying identify only to find their system frozen and can’t schedule a dispatch call. Their call back service when on hold calls go to voicemail

• 
  Ashton Deroy (@Ashton_Deroy) reported 5 minutes ago from The Beaches, Ontario

  Some @TELUS Customer service call. Ok so get this... I said my name was Tamara Crystal and I just kind of magically ended up on the phone with the agent. I rambled delusionally & they transferred me to a closed department. Not very professional #Telus . Not very #Capitalism

• 
  Cory Babstock (@Cory_Babstock) reported 5 minutes ago

  Got a call from @telus tonight. They were offering me an "awesome" deal for being a loyal customer. The deal was to add a line for $10.... problem is, all four of us have lines already and I don't think Dexter needs a phone... So, then Dee told them maybe we could look at…

• 
  Yusuf Mahamed (@yusuf_vaid) reported 7 minutes ago

  @TELUSsupport Hi. I chatted to someone at Telus yesterday who did a remote reboot but the problems persist today. The wifi keeps dropping with long periods of no internet connection. Can I please request a call back again??

• 
  Jackie🇨🇦 🍫 (@jmneave) reported 7 minutes ago

  I'm tempted to switch internet providers just based on how slow my current providers website is.....I'm looking at you @TELUS

• 
  Toonces (@Toonces_17) reported 9 minutes ago

  Hey @TELUS , your telemarketing contractors are using hospital phone numbers to get people to answer. Beyond bullshit, my next call is to customer service to cancel my phone and cable.

• 
  M1k3 H1ck3y (@mikehickey6x) reported 12 minutes ago

  @AllanzkieB @SpaceX How do you like it? Any issues with it not working or performing well? I’m in Sherwood Park and Telus and Shaw are horribly slow.

• 
  Mitch Balmer (@realMitchyB) reported 14 minutes ago

  @AboutRogers real shame this Shaw buyout was allowed to happen. Had Rogers as my 1st cell phone company and switched cuz service provided sucked major ***. Pretty sure I'm gonna have to switch to Telus now cuz of them.

• 
  #Overeducated😺🇨🇦 (@cary03515234) reported 16 minutes ago

  @TELUS @TELUSsupport do not under ANY circumstances let your elderly relatives sign up for Internet or TV services from Telus. My 93 year old father has been lying in a hospital bed trying to cancel his service on hold transferred dept to dept for hours on end. 1/2

• 
  Commissioner Miner (@fanCRTCProfling) reported 17 minutes ago

  How does a "root cause" outage for the Telus dead grandmother case look like? Dead because of greed?