Telus outages and service status in Colwood, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Colwood, including 0 direct reports.
- The most common problems reported in this area mention Internet and TV.
- Internet (50%)
- TV (50%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Colwood, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Colwood, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 7: Problems at Telus
Telus is having issues since 11:00 PM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Colwood, British Columbia
The most recent Telus outage reports came from the following cities: Victoria, and Sooke.
| City | Problem Type | Report Time |
|---|---|---|
 Victoria
|
TV | 11 days ago |
|
Victoria
|
Internet | 24 days ago |
|
Sooke
|
Phone | 1 month ago |
|
Victoria
|
Internet | 1 month ago |
|
Victoria
|
Internet | 1 month ago |
|
Victoria
|
1 month ago |
Community Discussion
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Telus Issues Reports Near Colwood, British Columbia
Latest outage, problems and issue reports in Colwood and nearby locations:
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Penny Holt (@canukgenie) reported from Saanich, British Columbia@gillrh They are the worst, along with mobile phone plans. You should have been a fly on the wall where Chris took on Telus. Not pretty.
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Ian holt (@holtyny) reported from Brentwood Bay, British Columbia@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...
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Barbara Darling (@BarbaraDarlin20) reported from Victoria, British Columbia@MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning
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Cheri S (@Cheri_L_S) reported from Victoria, British ColumbiaTelus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport
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Brandon ::1 (@brandonscript) reported from Victoria, British Columbia@cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!
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Tam Jam💲 (@Tamjam3z) reported from Esquimalt, British ColumbiaWhy ******** does telus keep calling me at 745pm every night and hanging up? Get real.
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Revheidi Koschzeck (@RevheidiK) reported from Langford, British ColumbiaHow is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
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Brent Smithurst (@brentsmi) reported from Colwood, British ColumbiaAll I want for Christmas is more than one bar (at best) of cel service in Royal Bay. Get it together, @TELUS /@Bell. I’ll switch to @rogers if they’ll do something about this. 2.5 years of this is ridiculous!
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Fully Vaxed Gordie Logan (@GordieLogan) reported from Langford, British ColumbiaOh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
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Lloyd Mildon (@LloydMildon) reported from Oak Bay, British ColumbiaOn my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport
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H. Neal Cropper (@RealNealDeal) reported from Metchosin, British Columbia@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
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Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.
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Reg Brick (@hellonature) reported from Colwood, British Columbia@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
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Jennifer Ross (@JRossfamilymed) reported from Prospect Lake, British Columbia@DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?
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Ty_soup (@tysoup) reported from Victoria, British Columbia@telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now
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Anthony Kershaw (@audiophilia) reported from View Royal, British Columbia@TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍
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Derek Lewers (@critiklthinking) reported from Langford, British Columbia@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
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Christiane Sadeler (@ChrisSadeler) reported from Saanich, British Columbia@TELUS you may want to check Twitter for comments on @koodo. Or check the @koodo community board. A lot of upset people for terrible service. One more try from me to get the money due to me and my next move is CRTC. #unbelievable corporate arrogance and inaptitude.
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🇨🇦🏳️🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸 (@olyfilmgirl) reported from Colwood, British ColumbiaSwitching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?
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Tesla Tours (@tesla_tours) reported from Victoria, British Columbia@EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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HoodMomma (@MommaHood2) reported@flowzki I can handle my own and I have a big dog the only problem I had was with Telus; they sent 2 different predators to my home to fix the internet. Warning to the ladies do NOT let any Telus rep into your home when you are alone.
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Uniquepic (@BarbaraWor7624) reported@KirkLubimov I will never have anything to do with Telus. Why do they want to dupe their customers?
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rick douglas (@rickdou78681875) reported@Derekrants They're also in all three levels of law enforcement: Toronto Police, Ontario Provincial Police, and RCMP. They work in postal offices, Service Ontario, Service Canada, private security companies, communication companies (Rogers, Telus, Bell, etc).... They are everywhere.
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Aly Defrawy (@defrawidis) reportedFrustrated about Telus customer service. After they acquired ADT they don’t know how to restore a portal password. 7 hours on the phone with 9 different agents over the last 30 days No one knows how to do it. @TELUS @TELUSsupport @TELUSBusiness
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Jay Pee (@JayRaigh) reported@nenshi When I was working on 5G towers the Filipino Temporary Foreign Workers were falling off of the Towers and dying. Rogers and Telus did not pay out compensation because they were sub contracted to the projects for 50 cents on the dollar. Also the Temporary workers brought down wages of Canadians. Is this the society we want? Cheap and disposable labor? Canada is not as good as the 1980s and 1990s and 2000s.
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Diamond Hands (@4DiamondHands) reported@TELUS can you please put out updates for those affected in northern bc by the internet outage?
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Victor Conway (@ConwayWStern) reported@endthehkylckout @yonkojohn First off, you're a moron. I've been through these buyouts from both Shaw and telus in the past. They will get the 12k employees off their payroll. You have no idea what you're talking about, and should probably just log off for the day lest others think you're an idiot too.
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Doug the Spud 🇨🇦 (@DThespud15601) reported@Tablesalt13 Actually ok with this because I can't understand a ******* thing usually. Also I left Telus, Shaw, Rogers, Bell years ago. **** them.
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Jim Kearley (@JimKearley) reported@SteveSaretsky Rogers is getting their *** kicked by Telus. Rogers customer service is non-existent.
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TELUS Support (@TELUSsupport) reported@rmoreau12 Hi Rick, alternative to calling, we're here and ready to help if you need any assistance with your TELUS services.