Telus Outage Report in Colwood, British Columbia

Problems in the last 24 hours in Colwood, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Colwood, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Colwood, British Columbia

The most recent Telus outage reports came from the following cities: Sooke, and Victoria.

City	Problem Type	Report Time
Sooke	Phone	10 days ago
Victoria	Internet	10 days ago
Victoria	Internet	10 days ago
Victoria	E-mail	10 days ago
Victoria	TV	20 days ago
Victoria	Internet	25 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Colwood, British Columbia

Latest outage, problems and issue reports in Colwood and nearby locations:

• 
  Ian holt (@holtyny) reported 2 minutes ago from Victoria, British Columbia

  @TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

• 
  Ty_soup (@tysoup) reported 2 minutes ago from Victoria, British Columbia

  @telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now

• 
  Reg Brick (@hellonature) reported 5 minutes ago from Colwood, British Columbia

  @BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.

• 
  Revheidi Koschzeck (@RevheidiK) reported 11 minutes ago from Langford, British Columbia

  How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense

• 
  Brandon Rylow (@brandonscript) reported 13 minutes ago from Saanich, British Columbia

  I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.

• 
  Jenn Tranmer (@vicmomdoc) reported 14 minutes ago from Langford, British Columbia

  @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

• 
  Cheri S (@Cheri_L_S) reported 19 minutes ago from Victoria, British Columbia

  Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport

• 
  Penny Holt (@canukgenie) reported 20 minutes ago from Saanich, British Columbia

  @gillrh They are the worst, along with mobile phone plans. You should have been a fly on the wall where Chris took on Telus. Not pretty.

• 
  West Coast Coco Mermaid 🧜🏾‍♀️ (@sherryella77) reported 22 minutes ago from Colwood, British Columbia

  @MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.

• 
  Lloyd Mildon (@LloydMildon) reported 28 minutes ago from Oak Bay, British Columbia

  On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport

• 
  Anthony Kershaw (@audiophilia) reported 30 minutes ago from View Royal, British Columbia

  @TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍

• 
  Sherry Merriam (@sherryella77) reported 32 minutes ago from Victoria, British Columbia

  Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail

• 
  Ian holt (@holtyny) reported 39 minutes ago from Brentwood Bay, British Columbia

  @TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...

• 
  Derek Lewers (@critiklthinking) reported 40 minutes ago from Langford, British Columbia

  @EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj

• 
  Tesla Tours (@tesla_tours) reported 41 minutes ago from Victoria, British Columbia

  @EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model

• 
  Barbara Darling (@BarbaraDarlin20) reported 50 minutes ago from Victoria, British Columbia

  @MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 56 minutes ago from Central Saanich, British Columbia

  @mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.

• 
  Brandon ::1 (@brandonscript) reported 58 minutes ago from Victoria, British Columbia

  @cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!

• 
  Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported 59 minutes ago from Central Saanich, British Columbia

  @PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karen Humphrey (@scatteredmom) reported 1 minute ago

  @TELUSsupport is something up with the Telus site? I can't sign in.

• 
  Susan fully vaccinated voter (@scotiasinger) reported 4 minutes ago

  @jkparker modem stops talking to system, lost one network( just disappeared) alarm system won’t connect to system anymore. Think i may need to start over. Think I need Telus, but i don’t want to lose a day of work waiting for them to come, and they might say its not their issue.

• 
  Jeremy Baisch (@JeremyBaisch) reported 5 minutes ago

  @entwistled Darren, I'm at my wits end with TELUS and am going straight to the top. I'm an IT Director that has burned ~60 hours with your "team" trying to get a simple change made for one of my users. TELUS has hit an all-time low for service on this one.

• 
  Alan (@prosportsfan) reported 8 minutes ago

  I pay $135/mo for my internet. My XB6 modem is defective (it's louder than my PC under load). I offered to pay to upgrade the modem, only to be told I had to sign to a 2-yr contract to do so. What a joke. This is why people are going to Telus. Terrible. @ShawInfo @Shawhelp

• 
  ProTrader-Johan (@Johanfriesen) reported 10 minutes ago

  @RogersWireless Aymer ON and surrounding are has horrible service, @TELUS or @BellMobility might have much better service

• 
  l.k.w (@heartembrace) reported 11 minutes ago

  We are a relatively new customer to Shaw. @Shawhelp once or twice a week we lose our internet tv connection. We never had these problems with @TELUS What is up with the constant loss of connection? And you drop signals too (separate issue).

• 
  Allison Rhodes (@arhod873) reported 12 minutes ago

  @MerlinofCanada Can't I just get the pharmacy to forward the email confirmations to them? Don't need to leak my entire health records, just 2 shots. Besides, @jkenney @shandro have let Telus and many others leak our info so why the issue now?

• 
  Robeson G. Flynn (@RobeyGFlynn) reported 14 minutes ago

  @AskWWENetwork I will tell you the problem again. It's the same problem that you have had with almost all Canadian subscribers. WWE Network website is not getting the credentials from Telus, this problem is not new. "No subscription found!" message appears. (1/2)

• 
  Master Pou Lin 126(tm) (@ThePou_Lin126tm) reported 18 minutes ago

  We can always tell how much money a phone company makes in profit, by the way they treat the clients. Telus like Bell treats the clients poorly. They have so much money they dont care about loosing or getting rid of customers who ask to receive what is paid for. AWE PHOOEY!

• 
  Pat (@pjdugue) reported 18 minutes ago

  @OnePlus_Support I sent a bug report about Telus mobile internet access not working on my Nord N100. Is there anyways of knowing when this will be fixed? I only have wifi access on the phone. It seems that a Oneplus update bricked my phone and I was hoping to hear more on this.