Telus outages and service status in Colwood, British Columbia
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Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Colwood, including 0 direct reports.
- The most common problems reported in this area mention Internet and TV.
- Internet (50%)
- TV (50%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Colwood, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Colwood, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Colwood, British Columbia
The most recent Telus outage reports came from the following cities: Victoria, and Sooke.
| City | Problem Type | Report Time |
|---|---|---|
 Victoria
|
TV | 13 days ago |
|
Victoria
|
Internet | 26 days ago |
|
Sooke
|
Phone | 1 month ago |
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Victoria
|
Internet | 1 month ago |
|
Victoria
|
Internet | 1 month ago |
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Victoria
|
1 month ago |
Community Discussion
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Telus Issues Reports Near Colwood, British Columbia
Latest outage, problems and issue reports in Colwood and nearby locations:
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Penny Holt (@canukgenie) reported from Saanich, British Columbia@gillrh They are the worst, along with mobile phone plans. You should have been a fly on the wall where Chris took on Telus. Not pretty.
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Brandon ::1 (@brandonscript) reported from Victoria, British Columbia@cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!
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🇨🇦🏳️🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸 (@olyfilmgirl) reported from Colwood, British ColumbiaSwitching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?
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Derek Lewers (@critiklthinking) reported from Langford, British Columbia@EComm911_info congrats on your new Dispatch centre here in Victoria, however tried calling to report an incident and it was like calling Telus and was on hold for nearly 10min as it said call takers were busy. As such, missed the ability to report as parties left scene #yyj
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Barbara Darling (@BarbaraDarlin20) reported from Victoria, British Columbia@MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning
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Zach (@zaxbux) reported from Victoria, British ColumbiaDoes anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯
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Ian holt (@holtyny) reported from Victoria, British Columbia@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.
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Ian holt (@holtyny) reported from Brentwood Bay, British Columbia@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...
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Sherry Merriam (@sherryella77) reported from Victoria, British ColumbiaGoing on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail
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Tesla Tours (@tesla_tours) reported from Victoria, British Columbia@EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model
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Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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Cheri S (@Cheri_L_S) reported from Victoria, British ColumbiaTelus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport
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Brent Smithurst (@brentsmi) reported from Colwood, British ColumbiaAll I want for Christmas is more than one bar (at best) of cel service in Royal Bay. Get it together, @TELUS /@Bell. I’ll switch to @rogers if they’ll do something about this. 2.5 years of this is ridiculous!
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Fully Vaxed Gordie Logan (@GordieLogan) reported from Langford, British ColumbiaOh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
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Anthony Kershaw (@audiophilia) reported from View Royal, British Columbia@TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍
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Ty_soup (@tysoup) reported from Victoria, British Columbia@telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now
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West Coast Coco Mermaid 🧜🏾♀️ (@sherryella77) reported from Colwood, British Columbia@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.
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Brandon Rylow (@brandonscript) reported from Saanich, British ColumbiaI didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.
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Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jim Kearley (@JimKearley) reported@SteveSaretsky Rogers is getting their *** kicked by Telus. Rogers customer service is non-existent.
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Colin from the Cariboo (@Bietska) reported@TELUSsupport @TELUSsupport: first, the tree is still on the lines as of this evening. Second, I’m not filling out any web forms for Telus again. After I filled out the support form you suggested above, I’ve been getting regular calls from Telus trying to sell me things I don’t want or need 😡
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Raquel 🇨🇦 (@RaquelRktgirl1) reported@globeandmail Does it improve their service? Cause it's pretty lousy. @TELUS Filipino call centre is the worst. @amazon Filipino call centre is the best customer service.
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Anp🅰️nman (@spacanpanman) reported$ASTS: 🚨 TELUS CANADA HIGHLIGHTS THE COMMERCIAL AGREEMENT SIGNED W/ AST SPACEMOBILE IN MARCH DURING ITS Q1 EARNINGS. TELUS ALSO MADE AN EQUITY INVESTMENT IN AST. "In March 2026, we signed a commercial agreement with AST SpaceMobile, Inc. to bring space-based direct-to-cellular service to places it has never reached before across Canada. Planned for late 2026, our customers will be able to send text messages, make voice calls and use data in Canada’s most remote locations using standard mobile devices. Subsequent to March 31, 2026, we made an equity investment in AST SpaceMobile.
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Derek Braid (@Royal_Arse) reportedRogers took ~$82M via Canada Emergency Wage Subsidy program, with top three telcos (Rogers, Bell, Telus) receiving >$240M while paying billions in dividends. Individuals receiving CERB had to repay over-payments, white collar welfare industry did not. Now mass layoffs.
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Victor Conway (@ConwayWStern) reported@endthehkylckout @yonkojohn First off, you're a moron. I've been through these buyouts from both Shaw and telus in the past. They will get the 12k employees off their payroll. You have no idea what you're talking about, and should probably just log off for the day lest others think you're an idiot too.
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Rob (@robnicholsontor) reported@cyncyty66 @AndrewScheer It was a secure highway to transmit data. I think the real investigation should have been on the execution failure. The committee wanted to dive into the agreements of Telus, their subcontractors, etc. Telus had no control over a poor acceptance rate
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VprVenom (@ViperVenom110th) reported@TdLeaker Whenever you call the bank or Roger’s/bell/telus always press the prompt for French. Just tell that person it must of been an accident. 9 out of 10 times they speak English and will help you anyway and you don’t have to hear that scammer accent.
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Adam Robinson (@QuarkSoupie) reported@TELUSsupport The stress of cancer is horrible. I cant deal with Telus, it's too stressful. Keep my money if it's that important to you. Says alot about your company when you wont do a simple refund. Avoid telus at all costs everyone
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Raven (@Sharisraven) reported@cbc @aptn Telus hack has destroyed my life work and @telus is negligent in response. Help please