Telus Outage Report in Sturgeon County, Alberta
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Sturgeon County, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sturgeon County and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 08: Problems at Telus
Telus is having issues since 07:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (58%)
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Phone (18%)
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Wi-fi (11%)
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TV (6%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Sturgeon County, Alberta
The most recent Telus outage reports came from the following cities: Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
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| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Sturgeon County, Alberta
Latest outage, problems and issue reports in Sturgeon County and nearby locations:
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Aimee MacCallum
(@AimeeMaccallum) reported
from
Edmonton, Alberta
@TELUS @WEMovement Hey @TELUS I’m kinda done with continuing to pay for a service I’m not receiving. The only person kicked off my zoom meeting twice. Can’t refresh my email. Making it really difficult to work from home #horribleinternet #evenworstservice #onholdforhours
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Ricky Mitchell
(@mitchell_ricky) reported
from
Edmonton, Alberta
@SteveThePylon @SamInYEG It depends! Ive had good experiences with telus. For example i just upgraded my internet from 150mbps to 1gbps and it actually dropped my cable/internet bill by $50 per month. They were doing the internet for $85 and they gave it to me for $65 as a long time customer lol.
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@etowntechy @dailytechnewssh @TELUSsupport @TELUS @Rogers And I'm an Optik TV customer too! I've even unplugged one STB, and haven't used the other one (PVR STB) in over a week. I pay nearly $200/mo for sub-par service. In Canada, the internet is an essential service. Imagine getting power or natural gas 60% of the time. @CRTCeng @TELUS
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Lyn Sonnenberg 🇨🇦
(@lynsonnenberg) reported
from
Edmonton, Alberta
@e45mcmanus It’s a good thought. Our Telus issue was resolved by then as it was an afternoon appointment. Gave me time to actually have lunch (novel idea).
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@JohnZmhr @plbg_s @Bell @TELUS It's strangely an 'essential service' that has been rationed out by providers and streaming services it seems. Imagine if gas was only working 80% of the time or electricity was 60% power.
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@SteveThePylon @dailytechnewssh @TELUSsupport @TELUS @Rogers I also used to use Shaw. Had to reboot my modem if I needed to work for an hour without lag. When I called to cancel, they tried to sell me some sort of speed boost service. Nope. They should've just never slowed it down.
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Chris Dingman
(@dingdish) reported
from
Edmonton, Alberta
@TELUS your cable and wifi sucks!! And yes I’ve tried unplugging the modem and cable box 🙄🙄🙄🙄🤬🤬
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Lawnmower Hospital
(@lawnmowerhosp) reported
from
Edmonton, Alberta
Don't know what going on today. Having major @TELUS issues with our phone. Extremely sorry. #Droppingcalls
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Sandra McLaren Boos
(@SandraBoos) reported
from
Edmonton, Alberta
@TELUS @TELUSsupport @teluslabtest I just spent 2 hours troubleshooting with a rep in regards to not receiving incoming calls on my cell phone for 2 weeks from Mar 30 to April 10 as per bill. They would NOT help me with compensation after problem fixed and regained service.
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Harmony
(@Coffee_Baileys) reported
from
Edmonton, Alberta
@Saucy_Napkin Maybe you could help TELUS do something about these insane international calls going to everyone’s cell phones
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Harmony
(@Coffee_Baileys) reported
from
Edmonton, Alberta
@mental_gas @TELUS Yup, Chad for me too today. 7 times in 5 hours. It’s actually a slow day.
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Tony Hornung
(@cdnantman) reported
from
Edmonton, Alberta
$1000 @TELUS bill this month. 5X the previous month’s bill. All “airtime overage” charges. No warning, no courtesy call. Thanks for the “support”. Taking suggestions for a new service provider.
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@JohnZmhr @plbg_s @Bell @TELUS They can also make VODs free. It's not like people aren't paying for service. I pay nearly $200 for landline, internet, and TV (basic + Cantonese). It's probably why so many are switching to Netflix.
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Stuart Kehrig
(@stukehrig) reported
from
Edmonton, Alberta
****, ****, **** **** @TELUS Your website sucks, it times out my changing cable package and wants to sell me a wifi booster starter pack when I have one and all I want is an expansion pack.
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Christine
(@Boeserdays) reported
from
Sturgeon County, Alberta
Telus better get their shit together this service interruption is going to have all the conspiracy theorists going crazy.
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Deborah Mullan
(@deborahmullan) reported
from
Edmonton, Alberta
@DanDuckering @TELUS Well, we know that increasing the market share is more important that worrying about customer retention, since most won't bother leaving anyway. I hate Telus.
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KeeperOfSheep
(@KeeperOfSheep) reported
from
Edmonton, Alberta
@YouTubeTV it's time to step up and #savecanada. @Bell @TELUS @RiverTVNow are not providing a viable service to Canadians
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Vance Avery
(@vanceavery) reported
from
Edmonton, Alberta
@TELUSsupport @TELUS have lost my phone service!
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Lincoln Ho | Yegventures 🇻🇦🇨🇦🇭🇰
(@yegventures) reported
from
Edmonton, Alberta
@TELUSsupport I used to work in Assure. I've done everything on the last 24hrs client-side to fix the connection and eliminated all other conflicting devices. This is a TELUS-end issue. At the rate I'm going, my upload may be finished before my workday ends. I'm not risking it again for t/s.
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Oiler Guy Steve
(@Costello_stats) reported
from
Edmonton, Alberta
@Robin_Brownlee @AmandaCTV @ctvedmonton The whole city looks like **** honestly. Weeds everywhere, grass uncut, garbage everywhere. It sucks, but you sympathize with the city as they try to juggle it all... your yard should be taken care of by @TELUS ASAP
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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k t ☮️
(@mamakts) reported
@TELUS Unable to DM but enjoy the $900 overage - and taking food from children you claim to support in your community. Our loyalty has moved to bell and starlink. Ridiculous that you guys have unlimited data for smart hubs and wouldn’t resolve.
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Commissioner Miner
(@fanCRTCProfling) reported
That resiliency consultation is f*cked. 100% f*cked. Telus is going on about stuff in the secret side-consultation that the #CRTC *made out of scope* in this consultation and bringing stuff up that no one is even aware of because it's in a diff file This is bad. CC: @CanadaPIAC
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Kevin Steeves
(@steeves11) reported
@Reid_Davidson @TELUS It’s getting worse again. My theory is they’re pushing the Telus Hub so much, they get priority service causing the phones to drop calls.
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Techno Queen of Tesla
(@TECHNOQUEENTSLA) reported
@FringeAnalyst @ABDanielleSmith A big problem with healthcare is it's underfunded by design, because there's a huge amount of pressure on governments by the private sector to let them operate in Canada. Many American corporations, & Canadian companies like Loblaw & Telus are pushing for privatization.
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Kasia Gawlak Cormier
(@confessionality) reported
@elmor_e I was like, my husband and I both work from home full time. We cannot be without service for 2 weeks. They shrugged again and said that was the best they could do. Telus came out and got us switched over in 36 hours. I'm also paying $60 less a month.
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Jeff Callaway
(@JeffCallaway) reported
from
Calgary, Alberta
@TELUS @TELUSsupport Bye #telus 27 yrs as a customer. You have overcharged me 2 much for 2 long on multiple accnts. Your customer service wait times are well over an hour. & when I eventually get through you never fix the problem. Meaning more hour+ long waits. Hello #bell
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Mitch Davidson
(@MitchDavy) reported
@StangerCraig @Reid_Davidson @TELUS I live in southeast Airdrie, if I am working in my yard and not on wifi we cannot make phone calls. It’s not just a rural problem.
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Dave Mitchell
(@DMitchellCTV) reported
Hey @TELUSsupport @TELUS Goodbye, good riddance, and thx for doubling my bill w/ no warning. Hope you spend my $400 wisely. Very sneaky using an email you said was not active and never phoning. And I sure appreciate 95 mins on hold with your “loyalty” dept 🤬#telus #cancel
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Andrea Meynell
(@Andrea_Mortgage) reported
Telus Support is impossible to reach and login problems abound. Be careful when choosing this company.
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Grant Dawson
(@pyeinburnaby) reported
from
Buckingham Heights, British Columbia
Waiting for #telus support to call me back. No internet. Any guesses on how long this will be? We are at 35minutes already