Telus

Telus Outage Report in Thetis Island, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Thetis Island, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thetis Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Thetis Island, British Columbia 01/22/2026 11:40

January 22: Problems at Telus

Telus is having issues since 08:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (5%)

    E-mail (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Thetis Island, British Columbia

Latest outage, problems and issue reports in Thetis Island and nearby locations:

  • Brycer79 Bryce (@Brycer79) reported from North Cowichan, British Columbia

    My Shaw contract is up and I’m moving, new home can get Shaw fibre service. Disappointed that @Shaw will give me a deal to keep standard service but not fibre... may have to go with @Telus

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Silva Bay, British Columbia

    @isabeldc @TELUS I have a business to run so I have I limited data and theoretically good speeds. But Shaw was the worst experience of my life so Telus it is lol

  • Langfordman Dave Morse (@Langfordman) reported from North Cowichan, British Columbia

    So I’ve had no email service from #Telus since Wednesday. They aren’t answering service phone calls #telussupport When you ask them tough questions they ghost you. No solid answer of their email will be up #poorcustomerservice

  • MetalBlonde Karina Halle (on hiatus) (@MetalBlonde) reported from Ganges, British Columbia

    We’ve been stuck using Telus internet via cell towers until this gets sorted out, and it works only half the time. @shawhelp told us we would have internet in September. Then in October. Then in Nov, Dec, Jan...now @shawhelp is saying they’ll cancel unless we pay $5K

  • shepherd_360 Speaking for the planet (@shepherd_360) reported from South Wellington, British Columbia

    @MoistlySpeaking @DeceitinDrugs @jjhorgan I think you may be able to do that if you subscribe to the health service owned by Telus. Personally the last thing I want is more of my personal information publically available. It's bad enough Google provides an ad for aspirin when I talk about a headache around the devices.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • grindersswitch 🇨🇦GrindersSwitch 🌎 (@grindersswitch) reported

    @chicklets_1999 @peggy_blair I have Telus too. We were sold off to them by MTS. I knew the first time I called customer service and a real person picked it up right away that we were not going to miss MTS. I was right.

  • McOilers McOilers (@McOilers) reported

    It's quite likely that if a contest were to be held for the worst functioning website on Earth, Telus would win it in a landslide. That site is painful to try to use. Forget about it if you're on a mobile device, it ain't happening.

  • AwbPeggy PeggyAWB (@AwbPeggy) reported

    Why is my child is without any cel or data service in Ottawa?!? 😡 @TELUSsupport @TELUS This inconvenience is beyond simple inconvenience. * AND DONT ASK HIM TO CALL OR GO ONLINE ‘CUZ HE CAN’T. *

  • ArrianneGeber arri (@ArrianneGeber) reported

    can businesses stop trying to do promotions by calling random ppl bc I feel like such an *** hole shutting down the sweet ppl from Telus just doing there job but like **** off???? Don’t call me to promote **** I didn’t ask for lmao

  • KPalmerGordon KPalmerGordon (@KPalmerGordon) reported

    Dear @VancouverSun could you please do an article on how terrible @Telus customer service is? Hours on hold only to have the call drop by Telus; no response from Live Chat; no call back despite booking one; incorrect roaming charges on bill - the list is endless.

  • AndreaDuggan1 Andrea Duggan (@AndreaDuggan1) reported

    @samhartleyco @peggy_blair Telus cheapest is 10GB for $75 plus tax. I’m going to switch to Koodo for $41/monthonly 4GB but I rarely blow it out. We’re in Sharbot Lake and my partner has no issues with Koodo.

  • odawgmech1 Odawg (@odawgmech1) reported

    Thoughts on your phone provider please. @TELUS isn’t doing it for me 20 ish years can’t even get a hold of customer service 1 hr 20 mins and then they hung up on me

  • DDD4ever10 DDD (@DDD4ever10) reported

    Is Telus down ?

  • chicklets_1999 Miss Janice Henderson (@chicklets_1999) reported

    @peggy_blair I switched to Telus years ago, and have loved the fact that I get service where ever anyone else does!

  • Iamdan1954 Iamdan (@Iamdan1954) reported

    @peggy_blair I was with Telus. Now with KooDoo. Saved a few bucks and happy with the service. I realize that they are a subsidiary of Telus.