Telus outages and service status in Thetis Island, British Columbia

Problems in the last 24 hours in Thetis Island, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thetis Island, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Thetis Island, British Columbia

Latest outage, problems and issue reports in Thetis Island and nearby locations:

• 
  BdblE (@MsYouDoYou) reported 17 minutes ago from Silva Bay, British Columbia

  @isabeldc @TELUS I have a business to run so I have I limited data and theoretically good speeds. But Shaw was the worst experience of my life so Telus it is lol

• 
  Speaking for the planet (@shepherd_360) reported 25 minutes ago from South Wellington, British Columbia

  @MoistlySpeaking @DeceitinDrugs @jjhorgan I think you may be able to do that if you subscribe to the health service owned by Telus. Personally the last thing I want is more of my personal information publically available. It's bad enough Google provides an ad for aspirin when I talk about a headache around the devices.

• 
  Karina Halle (on hiatus) (@MetalBlonde) reported 38 minutes ago from Ganges, British Columbia

  We’ve been stuck using Telus internet via cell towers until this gets sorted out, and it works only half the time. @shawhelp told us we would have internet in September. Then in October. Then in Nov, Dec, Jan...now @shawhelp is saying they’ll cancel unless we pay $5K

• 
  Bryce (@Brycer79) reported 39 minutes ago from North Cowichan, British Columbia

  My Shaw contract is up and I’m moving, new home can get Shaw fibre service. Disappointed that @Shaw will give me a deal to keep standard service but not fibre... may have to go with @Telus

• 
  Karina “Determined Synth Music Plays” Halle (@MetalBlonde) reported 45 minutes ago from Ganges, British Columbia

  The excuses she gave me were pretty stupid IMO. I have concerns but they weren’t enough for her. That’s what I get for using Telus Health. Luckily my own doctor, who is on the mainland, will arrange for it if I ask (he’s also the one who told me to get a hysterectomy which is 🙌🏻)

• 
  Dave Morse (@Langfordman) reported 47 minutes ago from North Cowichan, British Columbia

  So I’ve had no email service from #Telus since Wednesday. They aren’t answering service phone calls #telussupport When you ask them tough questions they ghost you. No solid answer of their email will be up #poorcustomerservice

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Curtis C (@unhappycanuck) reported 8 minutes ago

  @AngelaUnspoken Every 2 years I switch carriers. I was with Telus for 20 years and a new customer pays half the price an existing customer does. So now I rotate every 2 years and get the best deals. Most people nowadays can’t because of the credit check needed that’s why they screw existing customers.

• 
  Hisham wassouf (@HishamWassoof) reported 11 minutes ago

  @TELUSsupport hi I just witched my mobile line to telus its been 3 hours since i lost my previous provider till now no telus signal on my phone pls help reconnect

• 
  @WeNeedAHero (@WheresOurHeroes) reported 12 minutes ago

  DEAR AT&T and TELUS, Are you paying attention? A company is only as good as it's service and attention to the most remote and poorest members of its service area. (I still say the same thing about unions too). When areas in SE Alaska don't have phone and internet their lives are highly at risk. It's not just about a drop in communications, gaming, streaming movies or social media. It's a drop in safety tools for these island dwellers too. Not to mention that with millions of tourists every year robbing the locals of bandwidth with high data traffic locals end up in last place as highpaying users for lack of competition. Ketchikan’s main internet (KPU fiber via the Canada route, plus cellular from providers like GCI/AT&T) has "finite capacity". When multiple cruise ships dock and thousands of tourists flood downtown with phones and devices, and that shared bandwidth gets congested—slowing speeds for everyone. When the service is down, many local busineses lose the use of POS machines (but still pay the rent to have them). Starlink solves this in several practical ways: -independant backup, -reliable pathways and -outage resilience. Starlink is already a tremendous service for the Alaska Marine Highway System which is a class 1 essential service for SE Alaska, whereby these ferries are often the only way form of transportation between island communities for so many of these remote residents. In this age of high technology, the current tools, even with their own redundancies, just don't offer enough protections. This isn't an advertisement nor do I get paid for mentioning Starlink. But I will post pricing for SE Alaska residents because these remote areas need options: As of August 2026, Starlink’s regular U.S. Residential pricing (which applies in Southeast Alaska) is: Residential 100 Mbps: $55/month Residential 200 Mbps: $85/month Residential MAX: $130/month New customers can download the Starlink mobile app and the sign up opens on the initial screen. Competition is a beautiful thing. Just saying...

• 
  Trish Maisonville (@macidpm) reported 13 minutes ago

  They have a list of TELUS mobility clients. When they call me, they don't mention Rogers, only Telus and say "calling from telus, as a longtime customer we see that you ... " So these learning tools should be shared w those responsible for protecting my privacy at TELUS

• 
  子非鱼（图片来自爱德华.琼斯素描） (@Gabriel66345738) reported 14 minutes ago

  @TELUSsupport @brndntlrnlsn TELUS changed my internet plan from 1.5 Gbps to 1 Gbps without my knowledge or consent. There was no notice, no explanation—nothing. If I ask them to fix it, only results is they charge me $200, no improvement after the repair.

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 18 minutes ago

  TELUS deployed a voice AI agent to call new home internet customers in their first 90 days. Not to resolve a problem. Not because the customer called in. Just to check in. Result: customers who got that AI welcome call were less than half as likely to cancel within 30 days. That's proactive retention — and it completely inverts how most contact center AI is deployed. The standard mental model: AI handles inbound. Saves cost. Deflects calls. Reduces headcount. TELUS ran the opposite play. Outbound. Proactive. AI-initiated. And the economics are brutal in a good way. Every churn prevented is worth months of subscription revenue. Voice AI at scale means you can make that call to every single new customer — not the top 10% who triggered a risk score. Gartner projects $80 billion in contact center labor costs cut by AI this year. 88% of contact centers now run some form of AI. But 75% haven't operationalized it. They have tools. They don't have outcomes. The difference between TELUS and the 75%: TELUS defined the outcome first (reduce 30-day churn), then designed the intervention (proactive welcome call), then measured it. Proactive > reactive. Always. In contact centers and everywhere else. This is what the call center AI conversation is missing. Everyone's chasing deflection rates. The real money is in the outbound plays nobody's running yet.

• 
  chris deegan (@chrisdeegan6) reported 18 minutes ago

  @Sportsnet Thanks for streaming it on your pay platform!! You money grubbing ******** just sent another customer to Telus

• 
  ZuluTrucker (@zulutruckeryyc) reported 19 minutes ago

  @TELUSsupport Bunch of fukin liers - Telus has become BS company, stay away from this scammer company!!! 0 customer support, 0- follow-up nothing but LIES!!!!

• 
  Katie Rago (@Bossmanrago) reported 19 minutes ago

  @TELUSsupport between July 28 and today Aug 5 I have spoke to at least 8-9 Telus agents to resolve a problem . l've had agents diarize to call me back as follow up ... nothing. Any other business working like this would be bankrupt. Telus is the worst provider choice !!!

• 
  Kiran (@KiranAnnappa) reported 21 minutes ago

  I think only @koodo @TELUS has the confidence to upgrade a customer from their Basic plan to Premium plan without customer’s explicit request or customer’s knowledge. A thing called ‘Customer experience’ got no meaning 🙁 @CRTCeng