Telus

Telus Outage Report in Thetis Island, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Thetis Island, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thetis Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Thetis Island, British Columbia 12/13/2025 15:05

December 13: Problems at Telus

Telus is having issues since 09:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Thetis Island, British Columbia

Latest outage, problems and issue reports in Thetis Island and nearby locations:

  • Brycer79 Bryce (@Brycer79) reported from North Cowichan, British Columbia

    My Shaw contract is up and I’m moving, new home can get Shaw fibre service. Disappointed that @Shaw will give me a deal to keep standard service but not fibre... may have to go with @Telus

  • Langfordman Dave Morse (@Langfordman) reported from North Cowichan, British Columbia

    So I’ve had no email service from #Telus since Wednesday. They aren’t answering service phone calls #telussupport When you ask them tough questions they ghost you. No solid answer of their email will be up #poorcustomerservice

  • MetalBlonde Karina Halle (on hiatus) (@MetalBlonde) reported from Ganges, British Columbia

    We’ve been stuck using Telus internet via cell towers until this gets sorted out, and it works only half the time. @shawhelp told us we would have internet in September. Then in October. Then in Nov, Dec, Jan...now @shawhelp is saying they’ll cancel unless we pay $5K

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Silva Bay, British Columbia

    @isabeldc @TELUS I have a business to run so I have I limited data and theoretically good speeds. But Shaw was the worst experience of my life so Telus it is lol

  • shepherd_360 Speaking for the planet (@shepherd_360) reported from South Wellington, British Columbia

    @MoistlySpeaking @DeceitinDrugs @jjhorgan I think you may be able to do that if you subscribe to the health service owned by Telus. Personally the last thing I want is more of my personal information publically available. It's bad enough Google provides an ad for aspirin when I talk about a headache around the devices.

  • MetalBlonde Karina “Determined Synth Music Plays” Halle (@MetalBlonde) reported from Ganges, British Columbia

    The excuses she gave me were pretty stupid IMO. I have concerns but they weren’t enough for her. That’s what I get for using Telus Health. Luckily my own doctor, who is on the mainland, will arrange for it if I ask (he’s also the one who told me to get a hysterectomy which is 🙌🏻)

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • lorrainewarner Lorraine Lange (@lorrainewarner) reported

    @Raffi_RC @TSN_Sports Sounds like it is a Shaw issue. Telus is working fine. Hope it is fixed for you now. Said they were working on it.

  • AnderBeef Michael Anderson (@AnderBeef) reported

    @justBlakePrice Telus customers getting it no issues… all us poor saps who have the trash company #shaw getting the black screen. @Shawhelp

  • vikingqueenbee 🐝 (@vikingqueenbee) reported

    @justBlakePrice My step mom said hers is down as she texted me and asked if mine was ok. Which it is and has been this whole time. Thanks @TELUS !!

  • aspace999 Paul Gould (@aspace999) reported

    @justBlakePrice No problem with Telus feed.

  • lynnmercereau Lynn Mercereau (@lynnmercereau) reported

    Had the best service today at Mobile Klinik at Griesbach. I cracked my phone screen just before Xmas and my Telus device care plan directed me there. The manager there was super kind, gave me a great deal on a protector for my new screen, and made everything...simple.

  • MarciaOnTheGo Miss Marcia (@MarciaOnTheGo) reported

    @AndreaBuono6 Seems to be a shaw issue /. I have telus and all good

  • MarceMortgages Dustin (@MarceMortgages) reported

    @dockevinmcleod Walk in clinics have now turned to online booking. Needed to see a doc to get an X-ray referral after a car battery fell on my foot. Telus health told me just to go sit at the emergency room. Took me 3 days to finally find a walk in for a 3 minute visit to get the referral

  • Baygirlmck Gloria McNeil (@Baygirlmck) reported

    @PaulHaysom @ShawInfo Thanks , looks like this Shaw customer will switch to Telus shortly.

  • conveiy conveiy (@conveiy) reported

    @Shawhelp @Hockeyrules_1 Telus would never let this happen

  • blind1_eye Cujo (@blind1_eye) reported

    Hey @TELUS fix your internet!!! #freshinstall980kbs