Telus

Telus Outage Report in Thetis Island, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Thetis Island, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thetis Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Thetis Island, British Columbia 02/06/2026 22:55

February 06: Problems at Telus

Telus is having issues since 05:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Thetis Island, British Columbia

Latest outage, problems and issue reports in Thetis Island and nearby locations:

  • Brycer79 Bryce (@Brycer79) reported from North Cowichan, British Columbia

    My Shaw contract is up and I’m moving, new home can get Shaw fibre service. Disappointed that @Shaw will give me a deal to keep standard service but not fibre... may have to go with @Telus

  • MetalBlonde Karina Halle (on hiatus) (@MetalBlonde) reported from Ganges, British Columbia

    We’ve been stuck using Telus internet via cell towers until this gets sorted out, and it works only half the time. @shawhelp told us we would have internet in September. Then in October. Then in Nov, Dec, Jan...now @shawhelp is saying they’ll cancel unless we pay $5K

  • Langfordman Dave Morse (@Langfordman) reported from North Cowichan, British Columbia

    So I’ve had no email service from #Telus since Wednesday. They aren’t answering service phone calls #telussupport When you ask them tough questions they ghost you. No solid answer of their email will be up #poorcustomerservice

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Silva Bay, British Columbia

    @isabeldc @TELUS I have a business to run so I have I limited data and theoretically good speeds. But Shaw was the worst experience of my life so Telus it is lol

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Mrolson74 Mike Olson (@Mrolson74) reported from Chilliwack, British Columbia

    @RTRGManageress I assume Telus but the moment I can pull that service from them it is very likely that they lose this business.

  • lumpiadreams o w o (@lumpiadreams) reported

    @TELUS is so ******* slimy. got pressured into getting a whole package deal and the entire hour i spent with the agent, they never once mentioned any of the additional fees and charges and now it's past the cancellation date that I find out how expensive it all really is

  • BrownGuyMadeIT BrownGuy (@BrownGuyMadeIT) reported

    4. 1.5 hours on the phone with Telus and my issue still isn't resolved

  • Sivakumarnagan1 Sivakumar naganathan (@Sivakumarnagan1) reported

    @TELUSsupport Telus Support, am a new customer that signed up for 2 lines on Dec 19. I received only one SIM card so far and that too only yesterday. I have tried to call up customer care via phone/chat and have been logged out by your systems after being put on hold

  • BCislander888 @BCislander (@BCislander888) reported

    @TELUSsupport All equipment returned..every month I call @Telus they tell me it will be corrected next billing but never happens. After 3 weeks usage the bill was $77 and I disconnected,a month later $177, a month after $327. What kind of service is that to endure as a senior? #telus do better

  • dpfilmmkr dp (@dpfilmmkr) reported from Winnipeg, Manitoba

    @BrownGuyMadeIT @TELUS I can kinda see it now. They promised me half of what I was paying on my monthly payment previously, but never got it, and now it's too late to cancel. It's still lower than what I was paying before, but kinda wish I just bought the new iPhone 14 Pro Max instead.

  • BrownGuyMadeIT BrownGuy (@BrownGuyMadeIT) reported

    @dpfilmmkr @TELUS Telus has been one of the worst since sept …

  • rainbowicus Rainbowicus (@rainbowicus) reported

    update time: Theres been problems with the internet. Telus keeps saying everything should be ready to be set up but they keep just not coming to get things done. I'm not sure when they will actually stick to their word, so I'm not sure when I can stream again. I miss y'all

  • lumpiadreams o w o (@lumpiadreams) reported

    @TELUS @TELUSsupport y'all make me wanna cancel all my services istg I should've switched to shaw

  • lumpiadreams o w o (@lumpiadreams) reported

    Not to mention that their call lines are always so busy that getting through to people can take hours. I'm so ******* frustrated I wanna cancel everything. Would not recommend telus at all