Telus

Telus Outage Report in Thetis Island, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Thetis Island, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thetis Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Thetis Island, British Columbia 12/19/2025 13:35

December 19: Problems at Telus

Telus is having issues since 07:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Thetis Island, British Columbia

Latest outage, problems and issue reports in Thetis Island and nearby locations:

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Silva Bay, British Columbia

    @isabeldc @TELUS I have a business to run so I have I limited data and theoretically good speeds. But Shaw was the worst experience of my life so Telus it is lol

  • MetalBlonde Karina Halle (on hiatus) (@MetalBlonde) reported from Ganges, British Columbia

    We’ve been stuck using Telus internet via cell towers until this gets sorted out, and it works only half the time. @shawhelp told us we would have internet in September. Then in October. Then in Nov, Dec, Jan...now @shawhelp is saying they’ll cancel unless we pay $5K

  • shepherd_360 Speaking for the planet (@shepherd_360) reported from South Wellington, British Columbia

    @MoistlySpeaking @DeceitinDrugs @jjhorgan I think you may be able to do that if you subscribe to the health service owned by Telus. Personally the last thing I want is more of my personal information publically available. It's bad enough Google provides an ad for aspirin when I talk about a headache around the devices.

  • Brycer79 Bryce (@Brycer79) reported from North Cowichan, British Columbia

    My Shaw contract is up and I’m moving, new home can get Shaw fibre service. Disappointed that @Shaw will give me a deal to keep standard service but not fibre... may have to go with @Telus

  • Langfordman Dave Morse (@Langfordman) reported from North Cowichan, British Columbia

    So I’ve had no email service from #Telus since Wednesday. They aren’t answering service phone calls #telussupport When you ask them tough questions they ghost you. No solid answer of their email will be up #poorcustomerservice

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • amandeepbirdi Amandeep B (@amandeepbirdi) reported

    @amir_ijaz @TELUSsupport @TELUSsupport i have the same issue and telus phone support was not helpful at all….this is unacceptable and

  • dszczepanek Dan Szczepanek 🇨🇦 🇺🇦 (@dszczepanek) reported

    The Rogers' outage. Bell firing LaFlamme. Telus adding a surcharge for the 'privilege' of paying your bill. What's next, "The Trucker Convoy brought to you by Freedom Mobile?"

  • KarlPet05584713 Karl Petersen (@KarlPet05584713) reported

    @KarinKorchinski @TELUS @TELUSsupport My service has been down since August 6 and they still haven't fixed it

  • KarlPet05584713 Karl Petersen (@KarlPet05584713) reported

    @TELUSsupport As I pay ahead one month, so I put about $123 credit on there, customer svc is good, management not good, if something major happened and multiple bldgs were slightly damaged and out of svc it would take forever for telus to fix, we are just one 1 bldg and it's taking 3 weeks

  • CLPublicLibrary Cold Lake Library (@CLPublicLibrary) reported

    Internet to Go How to Borrow a Telus Smart Hub from the Cold Lake Public Library Through a generous donation from Telus, the Cold Lake Public Library is able to offer you Internet service on the go. We now have two 4G LTE Telus Smart Hubs

  • MadBouncyCastle UnacceptableBouncyCastle (@MadBouncyCastle) reported

    @AlbertaLeonidas It's like trying to to Get the deal that Rogers, Telus or bell give to new customers when you've been a customer for over a decade.

  • DavidGa25309046 King of ******** faced f🍁ckwads (@DavidGa25309046) reported

    @Bell @FANEXPOCANADA Telus is where it's going down lately, so glad I switched from Bell years ago.

  • RyanM1randa RyM1ra (@RyanM1randa) reported

    @MKritch @RogersHelps Good to know. Im only with @RogersHelps cuz of corporate discount. We now offer Telus. Going to look into it cuz the network is sooo 💩💩💩

  • abstractica Dr. Spooky Elle aime le ghost cosmos 👻🪐 (@abstractica) reported

    @crazygingerlady Someone told me to use Public Mobile? Apparently uses Telus network but is very reasonable. That's all I got, phones are not my expertise in any way

  • cdcgroupinc Chris Davis (@cdcgroupinc) reported

    @ADT since you sold out to @TELUS your customer support is none existent. I had my key fob stolen tonight and waited nearly 3 hours to be told there is nothing you can do because "emergency support services" close at 8pm..how is that possible for people in an emergency situation