Telus

Telus Outage Report in Thetis Island, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Thetis Island, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thetis Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Thetis Island, British Columbia 02/08/2026 02:05

February 08: Problems at Telus

Telus is having issues since 09:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Thetis Island, British Columbia

Latest outage, problems and issue reports in Thetis Island and nearby locations:

  • Langfordman Dave Morse (@Langfordman) reported from North Cowichan, British Columbia

    So I’ve had no email service from #Telus since Wednesday. They aren’t answering service phone calls #telussupport When you ask them tough questions they ghost you. No solid answer of their email will be up #poorcustomerservice

  • Brycer79 Bryce (@Brycer79) reported from North Cowichan, British Columbia

    My Shaw contract is up and I’m moving, new home can get Shaw fibre service. Disappointed that @Shaw will give me a deal to keep standard service but not fibre... may have to go with @Telus

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Silva Bay, British Columbia

    @isabeldc @TELUS I have a business to run so I have I limited data and theoretically good speeds. But Shaw was the worst experience of my life so Telus it is lol

  • MetalBlonde Karina Halle (on hiatus) (@MetalBlonde) reported from Ganges, British Columbia

    We’ve been stuck using Telus internet via cell towers until this gets sorted out, and it works only half the time. @shawhelp told us we would have internet in September. Then in October. Then in Nov, Dec, Jan...now @shawhelp is saying they’ll cancel unless we pay $5K

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Elon_R_Tusk Elon Tusk (@Elon_R_Tusk) reported

    @leaderpost @financialpost Fact: Canadians have the most expensive cell service in the world thanks to three companies acting in concert. #telus #rogers #bell @CRTCeng maybe do something someday to bring down prices!

  • hoksze hoksze (@hoksze) reported

    @TELUSsupport TSN customer service said “For problems signing in, you will need to contact your TV service provider.” Is there anything Telus can do?

  • jalor1 lou (@jalor1) reported

    @TELUSsupport I had signed up for Telus internet and security but I had to cancel as our management board has not approved this. I called my salesman but I’m still getting emails for the set up and I see that Shaw may have cancelled our internet. Please cancel in whole.

  • smlk4 Farmer S ©️🍻🇨🇦🚜🌾🌎 (@smlk4) reported

    @olkeez1 Constantly for the last year. Our place used to have excellent service. The past week or so has been worse. No kidding Telus better get their **** together.

  • darcyo461 Darcy Olson (@darcyo461) reported

    @TELUSsupport @GoOilersGo_ Untrue. Piktv so-called new android box ALL channels terrible picture quality and super slow. Why send this junk out if its not ready? Old boxes worked fine. Message at this number was to call back during regular business hours. Telus you have failed yet again. Sick of it.

  • connectedAVIT Adrian Doughty (@connectedAVIT) reported

    @TELUS FYI the only thing that was smooth with your company since I placed my online order 8 days ago was the cancellation.... Your social support team didn't even respond to me. everyone who answered the phone was fantastic.

  • EthanYVR Ethan (@EthanYVR) reported

    Telus is putting ESG ads on TSN now. Are they so out of touch that they think people who watch sports give a damn?

  • LordScottAngus Scott Wilson (@LordScottAngus) reported

    @TELUSsupport Hey Telus - I've been trying to get a mobile phone for almost 3 weeks. I have a phone, you didn't send a sim card. I had to go buy a sim card and now am getting no customer service to get it set up. And then you sent me a bill for a service I cannot use....

  • Cognito3000 Cognito 3000 (@Cognito3000) reported

    @PMG2point0 After you went to press that money got diverted to bail out Rogers, Telus, and Bell, who all had a really tough year. Telus promised to release some homelessness adverts on their streaming service, to raise awareness.

  • MrWednesday97 Dr. P. Angus (@MrWednesday97) reported

    @TELUS hey telus! Are you going to fix the issues of connection in Walden(calgary)!? This creates unsafe communities because calls drop all the time. Why charge people full price for a service that is poor?