Telus Outage Report in Thetis Island, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Thetis Island, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thetis Island and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 07: Problems at Telus
Telus is having issues since 07:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (23%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near Thetis Island, British Columbia
The most recent Telus outage reports came from the following cities: Ladysmith.
| City | Problem Type | Report Time |
|---|---|---|
 Ladysmith |
Internet | |
| Ladysmith |
Internet | |
| Ladysmith |
TV | |
| Ladysmith |
Wi-fi | |
| Ladysmith |
Phone | |
| Ladysmith |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Thetis Island, British Columbia
Latest outage, problems and issue reports in Thetis Island and nearby locations:
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Bryce
(@Brycer79) reported
from
North Cowichan, British Columbia
My Shaw contract is up and I’m moving, new home can get Shaw fibre service. Disappointed that @Shaw will give me a deal to keep standard service but not fibre... may have to go with @Telus
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Karina Halle (on hiatus)
(@MetalBlonde) reported
from
Ganges, British Columbia
We’ve been stuck using Telus internet via cell towers until this gets sorted out, and it works only half the time. @shawhelp told us we would have internet in September. Then in October. Then in Nov, Dec, Jan...now @shawhelp is saying they’ll cancel unless we pay $5K
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Dave Morse
(@Langfordman) reported
from
North Cowichan, British Columbia
So I’ve had no email service from #Telus since Wednesday. They aren’t answering service phone calls #telussupport When you ask them tough questions they ghost you. No solid answer of their email will be up #poorcustomerservice
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BdblE
(@MsYouDoYou) reported
from
Silva Bay, British Columbia
@isabeldc @TELUS I have a business to run so I have I limited data and theoretically good speeds. But Shaw was the worst experience of my life so Telus it is lol
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Angela Williams
(@AHaddow) reported
Wow. I’ve been a customer for YEARS and have 4 lines with @TELUS. They charged me a $50 “activation fee” for me moving my SIM card from my old phone to my new phone. Spoke to customer service and they said it’s a “mandatory charge”. 🙄
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_asvp_keesh
(@Keesh246) reported
@TELUS your service is terrible where I live. Brampton and 1 bar of signal? What year is this?
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maddy 𓆏
(@honeyybumch) reported
telus ****** with our tv again so i can’t watch ANYTHING that i want but thank **** i can watch golf on like 5 different channels 😐
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Jean-Marc Hayward
(@MrDwarfman) reported
@TELUSsupport 19 years with Telus Mobility and they tell me no more deals what a slap in the face! And they call me a loyal customer LOL
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Global Cooperation #VaccineEquity
(@TheShoeLady33) reported
@dockevinmcleod Well BC govt has set up contracts with Telus and Maple to deliver primary care for a Fee. So that's how they think it's a help to physicians, doesn't seem helpful from my vantage point. Btw tried Telus, 3 week wait to book online for phone call script renewal
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Ullas Mathew
(@salluwehtam) reported
@TELUSsupport I am not able to receive calls from some phone numbers. Checked the blocked status, it is not. Called Telus support, but no luck. This is frustrating.
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Oakville Homes
(@MattamyWatch) reported
And did not know for how long. Most customer oriented companies would phone to cancel a service call instead of you wasting time. If you don’t cancel & not there - they will CHARGE. @Telus - poor customer service & crackly phone lines.
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Paul
(@ItsPaulNeumann) reported
Honestly @TELUS your customer service is ****. On hold for damn near 15 minutes. 🖕😠
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I am The Fringe MTBRider
(@MTBRiderSS) reported
@knoxious11 @Shawhelp @TELUS that was my biggest issue. They said they would implement an email forwarding but if I don't have shaw for email then how the hell can I keep my email?
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Brent Taylor 🇨🇦
(@Taylortoonz) reported
@TELUSsupport @eissyrc Hi @TELUSsupport. I just had bad experience with two of your team members. After my experience with said team members, I can guarantee that I will never use any Telus services again.