Telus outages and service status in Vaughan, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus generated 2 outage signals in the last 24 hours around Vaughan, including 2 direct reports.
The most common problems reported in this area mention Phone, Internet, and E-mail.
The most recent signal from this area was received May 25, 7:50 AM EDT.

Phone (60%)
Internet (20%)
E-mail (10%)
Total Blackout (10%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Vaughan, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vaughan, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Vaughan	Baseline
May 24, 9:40 AM EDT	0	0	0
May 24, 10:00 AM EDT	0	0	0
May 24, 10:20 AM EDT	0	0	0
May 24, 10:40 AM EDT	0	0	0
May 24, 11:00 AM EDT	0	0	0
May 24, 11:20 AM EDT	0	0	0
May 24, 11:40 AM EDT	0	0	0
May 24, 12:00 PM EDT	0	0	0
May 24, 12:20 PM EDT	0	0	0
May 24, 12:40 PM EDT	0	0	0
May 24, 1:00 PM EDT	0	0	0
May 24, 1:20 PM EDT	0	0	0
May 24, 1:40 PM EDT	0	0	0
May 24, 2:00 PM EDT	0	0	0
May 24, 2:20 PM EDT	0	0	0
May 24, 2:40 PM EDT	0	0	0
May 24, 3:00 PM EDT	0	0	0
May 24, 3:20 PM EDT	0	0	0
May 24, 3:40 PM EDT	0	0	0
May 24, 4:00 PM EDT	0	0	0
May 24, 4:20 PM EDT	0	0	0
May 24, 4:40 PM EDT	0	0	0
May 24, 5:00 PM EDT	0	0	0
May 24, 5:20 PM EDT	0	0	0
May 24, 5:40 PM EDT	0	0	0
May 24, 6:00 PM EDT	0	0	0
May 24, 6:20 PM EDT	0	0	0
May 24, 6:40 PM EDT	0	0	0
May 24, 7:00 PM EDT	0	0	0
May 24, 7:20 PM EDT	0	0	0
May 24, 7:40 PM EDT	0	0	0
May 24, 8:00 PM EDT	0	0	0
May 24, 8:20 PM EDT	0	0	0
May 24, 8:40 PM EDT	0	0	0
May 24, 9:00 PM EDT	0	0	0
May 24, 9:20 PM EDT	0	0	0
May 24, 9:40 PM EDT	0	0	0
May 24, 10:00 PM EDT	0	0	0
May 24, 10:20 PM EDT	0	0	0
May 24, 10:40 PM EDT	0	0	0
May 24, 11:00 PM EDT	0	0	0
May 24, 11:20 PM EDT	0	0	0
May 24, 11:40 PM EDT	0	0	0
May 25, 12:00 AM EDT	0	0	0
May 25, 12:20 AM EDT	0	0	0
May 25, 12:40 AM EDT	0	0	0
May 25, 1:00 AM EDT	0	0	0
May 25, 1:20 AM EDT	0	0	0
May 25, 1:40 AM EDT	0	0	0
May 25, 2:00 AM EDT	0	0	0
May 25, 2:20 AM EDT	0	0	0
May 25, 2:40 AM EDT	0	0	0
May 25, 3:00 AM EDT	0	0	0
May 25, 3:20 AM EDT	0	0	0
May 25, 3:40 AM EDT	0	0	0
May 25, 4:00 AM EDT	0	0	0
May 25, 4:20 AM EDT	0	0	0
May 25, 4:40 AM EDT	0	0	0
May 25, 5:00 AM EDT	0	0	0
May 25, 5:20 AM EDT	0	0	0
May 25, 5:40 AM EDT	0	0	0
May 25, 6:00 AM EDT	0	0	0
May 25, 6:20 AM EDT	0	0	0
May 25, 6:40 AM EDT	0	0	0
May 25, 7:00 AM EDT	0	0	0
May 25, 7:20 AM EDT	0	0	0
May 25, 7:40 AM EDT	0	0	0
May 25, 8:00 AM EDT	0	0	0
May 25, 8:20 AM EDT	0	0	0
May 25, 8:40 AM EDT	0	0	0
May 25, 9:00 AM EDT	0	0	0
May 25, 9:20 AM EDT	0	0	0
May 25, 9:40 AM EDT	0	0	0

May 25: Problems at Telus

Telus is having issues since 07:40 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Vaughan, Ontario

The most recent Telus outage reports came from the following cities: Toronto, York, Toronto county, and Richmond Hill.

City	Problem Type	Report Time
Toronto	Total Blackout	2 hours ago
Toronto	Phone	23 hours ago
York	Phone	2 days ago
Toronto county	Phone	4 days ago
Toronto county	Internet	6 days ago
Toronto county	Phone	21 days ago

Nearby cities with recent reports

Toronto

2 recent signals

2 hours ago

Toronto county

2 recent signals

4 days ago

York

1 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Vaughan, Ontario

Latest outage, problems and issue reports in Vaughan and nearby locations:

Sharlene🌱🍄🌷🌻 (@sfergs_) reported 46 seconds ago from Vaughan, Ontario
You know what’s annoying? The Telus IVR system. Like as soon as I hear I start yelling “REPRESENTATIVE!!!” Like I don’t wanna ****** talk to this stupid *** robot😭
CERB Gotti (@TheSlowBurn) reported 5 minutes ago from Toronto, Ontario
How would anyone know if there was a Telus outage?
Sophia Cybulski (@SophiaCybulski) reported 6 minutes ago from Toronto, Ontario
@TELUS thank you so much and I had no idea that I was a web client .. the same issue I have with Rogers
⚪️⚫️ (@MonicaLauriola) reported 15 minutes ago from Toronto, Ontario
@PepPostorino @GrazieTotti91 @TELUS I’m going to probably call back again tomorrow to do so. I wrote everything down and was just shocked at the offers
Garrick The DJ (@GarrickTheDJ) reported 16 minutes ago from Toronto, Ontario
Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #Toronto #TELUSDown #TELUS
Laura McGrath (@lauramcgrathh) reported 16 minutes ago from Toronto, Ontario
@TELUS you are a joke. The worst customer service I’ve ever had in my life.... and that’s saying something.
Sarbjit Kaur (@sarbjitkaur1) reported 18 minutes ago from The Beaches, Ontario
@GenWealthCanada @TELUS No way. I'll switch for spite. Have done many times. How do you not match a $5 difference for a loyal customer standing in front of your face, that's ready to do the deal - in this very competitive sector?
Ryan Ali (@ryanali23) reported 22 minutes ago from Toronto, Ontario
@TELUS @TELUSBusiness your customer service agents have become an absolute joke. Putting me on hold without notice, singing on the call, trying to prolong the call for no reason. Do better.
Lanrick Bennett Jr. (@myonlinelifenow) reported 25 minutes ago from Toronto, Ontario
👇🏾#InThisTogether @RogersHelps @bell @TELUS Lets follow in @johnkrasinski and @ATT’s footsteps to support #HeathCareHeroes Adding @VancityReynolds because, well why not #COVID2019
Simone RC 🇺🇸🇨🇦💜 (@Simone_RC67) reported 25 minutes ago from Toronto, Ontario
@AMV86941518 @FreedomMobile @TELUS You should switch...been with @freedomsupport for 7+ years and I am so happy. Was with the other 3 early on when moved from Chicago, kept my US cell at the same time cuz they were horrible. As soon as Freedom came to town, I switched!
KP ☀️ (@kierstynpare) reported 28 minutes ago from Toronto, Ontario
Telus: any phone you want for $0 down Also Telus *in the fine print*: but don’t worry, we’ll find another way to screw you over
Sophia Cybulski (@SophiaCybulski) reported 29 minutes ago from Toronto, Ontario
@adams6110 Something is still going to you However once on twitter you tried to connect me to Rogers always tried to help me with this connectivity. So did Virgin and Telus
Nabil Khandaker 🇧🇩🇨🇦 (@nabil01717) reported 33 minutes ago from Toronto, Ontario
Just spoke with my bank. Seems like a lot of people have already reported similar issues. I am wondering how many people are impacted and how much extra money @TELUS took without authorization. Submitted a dispute with my bank.
Garrick The DJ (@GarrickTheDJ) reported 41 minutes ago from Toronto, Ontario
@AstridManson @TELUS @TELUSsupport You too Astrid? Sorry to hear. Hoping “TELUS” resolves this problem soon. There are going to be a lot of frustrated customers out there. #TELUSDown
Todger Strunk (@WaxEBuildup) reported 41 minutes ago from Toronto, Ontario
We're at that point on a Friday night where you've been on hold with @TELUS for just under 2 hours + you have been worried for awhile now that they've shut down for the weekend and yet continue to repeat the "all of our operators are helping other customers..." message regardless
Peter Dimov (@peterdimov) reported 41 minutes ago from Toronto, Ontario
@CTVNews Bell Canada, Rogers Communications Inc., Telus Corp. and Shaw Communications Inc. have all announced customers will not be charged to help connect with loved ones in the embattled region
RedPepper 🔜@AC.🌻🐶💣 (@PepperMuzz) reported 51 minutes ago from Vaughan, Ontario
It’s pretty bad when a major corporation like @TELUS @TELUSsupport can’t do anything for a long term Customer since 2008 - bring out a plan much less expensive then my current one and tells me I have to buy out my current contract in order to switch. Great loyalty TELUS.
Sharlene🌱🍄🌷🌻 (@sfergs_) reported 56 minutes ago from Markham, Ontario
I’m with Telus but we have Rogers wifi, is the wifi apart of the outage too?
Carol Brooks (@ttctaker) reported 57 minutes ago from Toronto, Ontario
@gordperks People are waiting hours to talk to a human being! Most seniors are not computer savvy and or english isn't their first language. Telus is going to fix this?? I think not...press 1 if you think this sucks. Press 2 to get to 1.
Madushan 🥭goda Jegatheeswaran ☸️🇨🇦 (M.A.J) (@369ix) reported 59 minutes ago from Toronto, Ontario
@ZAKtalksTECH Yes. I have tested this with a Google Pixel 5 and iPhone 12 Pro. Both didn't any issue with 5G connectivity. Also Telus investigated confirmed that I have 5G and i shouldn't have this 5G connectivity issues. The adviced me to replace the phone.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

Michele (@muffins135) reported 3 minutes ago
@CrunchyCarpets @TELUS @TELUSsupport The wait times on the phone are abhorrent. $200 for a tech to come out if you would like personal help…ridiculous.
Carolyn Hinds 🇧🇧 #FreePalestine #CongoInCrisis (@CarrieCnh12) reported 8 minutes ago
Vancouver y'all gotta turn out in your numbers to push back against theses monstrosities being bult in your province. This project can never be allowed to begin. And can we talk about how the marketing image Telus is using is a whole *** lie meant to make it look attractive?
Adrian Somers (@SomersYYJ) reported 12 minutes ago
@jodyvance @TELUS having the same problem, nearly impossible to get help or support beyond plug & unplug the router. Garbage service from Telus
Boo Meester (@BooMeester) reported 12 minutes ago
@GordinKelowna @jodyvance @TELUS When programs don’t record or fast-forward to the end, these are not minor issues when dealing with Telus!
alice (@hcsrih) reported 14 minutes ago
Canadians be like, "were you affected by the Telus outage this morning?"
RJ 🇨🇦🇮🇱 drop the puck! (@alfred_jens) reported 17 minutes ago
@sugartymefarm @MelissaLMRogers @TELUSsupport Telus…now if their damn stock would quit tanking lol
Michele (@muffins135) reported 17 minutes ago
@TELUS Why did I as the customer, have to search out this info? Ridiculous
Bill Tansey (@lkn4chnge) reported 21 minutes ago
@jodyvance @TELUS Telus is the worst, And I’m sure this lady has spent hrs on the phone with tech support, but theyre in Siri lanka and don’t speak so good. The reboot is unplug your modem and wait as minute, never works, I gave up, more should
Alberto (@FrctalB4ss) reported 21 minutes ago
@jodyvance @TELUS @TELUS is having multiple outages active for a while in Vancouver. They can't fix it apparently. My internet has been going out almost daily/
Isaac Dyck (@SolitaireGOAT) reported 25 minutes ago
@jodyvance @TELUS My 500g download is only $100 month form Telus cancel everything else and buy a Samsung tv they have better channels than Telus for free