Telus Outage Report in Vaughan, Ontario
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Vaughan, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Vaughan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 08: Problems at Telus
Telus is having issues since 01:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (56%)
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Phone (21%)
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Wi-fi (11%)
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TV (6%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Vaughan, Ontario
The most recent Telus outage reports came from the following cities: Toronto, North York, Woodbridge, York, Bolton, Markham and Concord.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Toronto |
Internet | |
| North York |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Toronto |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Vaughan, Ontario
Latest outage, problems and issue reports in Vaughan and nearby locations:
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George
(@GeorgeStroe3) reported
from
Toronto, Ontario
@TTChelps I see, did not know, apologies. I am on Telus. Will do that, connect to the wifi. Did not know where to get off and was using google maps to guide me. But of course you need wifi for that. Fortunately the trains come out from the tunnel after Bloor and I had signal again
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Vipin
(@Vipin39027196) reported
from
Toronto, Ontario
@SamsungCanada @TELUS All lie about phone as i experiensed worst service, all customer representative officer lied that they send new charger within 15 business days. But its been more than a month and no update on status, still saying same while calling back.
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Da Man From Manila
(@BanaagAlex) reported
from
King, Ontario
What's up Telus ? Gotta cell phone outage ! Got a panic attack ! I could'nt make a call or text and no internet. I'll stop watching sci-f/ alien movies for a while.
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Garrick The DJ
(@GarrickTheDJ) reported
from
Toronto, Ontario
Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #TELUSDown #TELUS
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Peter Muscat
(@Peter_Muscat) reported
from
Toronto, Ontario
Also seeing tweets from people as far away as #Winnipeg saying they have no #Telus service either. #Telusdown
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Dante Haversham
(@Blooberboy) reported
from
Toronto, Ontario
I signed up for @TELUS a week ago. My first bill is due in 3 days already. I haven’t even received my SIM card yet and @TELUSsupport expects me to pay for 10 days of service. Is this a Scam or a service?
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Josh Millican
(@Josh_NPH) reported
from
Toronto, Ontario
@markburm @TELUS @TELUSsupport yah seriously fix this up ASAP
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DjMalik
(@DjMalik8013) reported
from
Toronto, Ontario
@TELUS @TELUSsupport why is there no service in Toronto ON? Outages are unacceptable considering the premium you charge for your services.
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Sharlene🌱🍄🌷🌻
(@sfergs_) reported
from
Markham, Ontario
I’m with Telus but we have Rogers wifi, is the wifi apart of the outage too?
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eRa Alex
(@AIexArteaga) reported
from
Toronto, Ontario
On god if you’re Canadian stay away from @RogersHelps. Go to Telus or Bell Every other provider is better, TRUST ME. By far the worst cellular provider
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Debbi Ragogna
(@DebRagogna) reported
from
Toronto, Ontario
Hey @adtcanada @ADT curious to know why you have a 'Contact Us' form on your website? I used it over 2 weeks ago and yet no one has gotten back to me. I won't go into the other bad service I've had since @telus has taken over. #shame
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Garrick The DJ
(@GarrickTheDJ) reported
from
Toronto, Ontario
Any other TELUS customer having issues with their mobile phone service? Restarted my phone three times, and nothing. Wireless works, and I can still send text messages! Just can’t make any calls! @TELUS @TELUSsupport #Toronto #TELUSDown #TELUS
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Garrick The DJ
(@GarrickTheDJ) reported
from
Toronto, Ontario
@AstridManson @TELUS @TELUSsupport You too Astrid? Sorry to hear. Hoping “TELUS” resolves this problem soon. There are going to be a lot of frustrated customers out there. #TELUSDown
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Madushan 🥭goda Jegatheeswaran ☸️🇨🇦 (M.A.J)
(@369ix) reported
from
Toronto, Ontario
@ZAKtalksTECH Yes. I have tested this with a Google Pixel 5 and iPhone 12 Pro. Both didn't any issue with 5G connectivity. Also Telus investigated confirmed that I have 5G and i shouldn't have this 5G connectivity issues. The adviced me to replace the phone.
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Sharlene🌱🍄🌷🌻
(@sfergs_) reported
from
Vaughan, Ontario
You know what’s annoying? The Telus IVR system. Like as soon as I hear I start yelling “REPRESENTATIVE!!!” Like I don’t wanna ****** talk to this stupid *** robot😭
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bitter ness
(@StregaNessa) reported
from
Toronto, Ontario
If anyone tried to text me today, Telus was down and I didn't notice 🥲
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Dante Haversham
(@Blooberboy) reported
from
Toronto, Ontario
@TELUS I signed up for @TELUS a week ago. My first bill is due in 3 days already. I haven’t even received my SIM card yet and @TELUSsupport expects me to pay for 10 days of service. Is this a Scam or a service?
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Garrick The DJ
(@GarrickTheDJ) reported
from
Toronto, Ontario
I can text msg my girlfriend, but when I call her, it goes right to voice mail. Called her twice, same thing happens. Remembering why I never bundled with “Rogers”. Fine with just TV. Content with @TELUS/ @TELUSsupport #rogersoutage #toronto #rogersdown
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Farrukh Lalani
(@fslalani) reported
from
Toronto, Ontario
@TELUSsupport you did not provide ADT service, left us vulnerable, now we call to cancel you tell us breach of contract? I say you breached it. Cancel our account now! #telus #adt #Security
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Ken Engelhart
(@KenEngelhart) reported
from
Toronto, Ontario
@gregobr @CarttCa Or, put differently, he doesn’t know what he is talking about on telecom and no one in his campaign has spent 30 minutes researching the topic. Btw I totally support removing the remaining restrictions and letting foreign companies buy Bell, TELUS and Rogers.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Katie I. B. L. Nathan
(@KatieIBLNathan1) reported
@TELUS @Telus their mistake. They put me through to Web services and I speak to Kathe who says “no, we can’t fix this You need customer care.” She says she will get customer service on the phone and explain the situation before she transfers me. Seconds later I am transferred…cont’d
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𝕂𝕃𝔽🫶 𝕄𝕒𝕞𝕒 𝕥𝕠 𝕓𝕖 ~ 𝔹𝕠𝕪 𝕞𝕠𝕞 x1🧸💙
(@thatgirlxo) reported
Having to switch from my S21+ 5G to an LG G4 sucks so badly! I can't even make out what the emojis are. It's outrageous $475 for a new screen. But, had telus told me my device care didn't cover anything anymore, i would've gotten it fixed for $40/mo. 😠
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Malcolm van Delst
(@malcolm8) reported
Seems a lot of your services are broken & faulty. @Telus. #internet #BC
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Malcolm van Delst
(@malcolm8) reported
Hi @telus, the number listed on your site for cancelling service doesn't work and I've been waiting for almost 2 hrs. for a call back via your virtual assistant.
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Polo
(@Freedompatodos) reported
@xyontheroad @TELUSsupport Telus steals money from their clients! Cancel before they steal money from you
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Malcolm van Delst
(@malcolm8) reported
Hi @telus. Didn't hear back so re-requested a call on your virtual assistant at 3 pm. It was working again. Again was told that someone would call in 15 min. However, it's now 4:45 pm & no phone call. To recap, the phone number for cancelling service doesn't work...
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Polo
(@Freedompatodos) reported
@kooptroop77 @TELUSsupport Cancel telus! They steal money from their clients
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Derryl Murphy
(@derrylm) reported
@KikkiPlanet Telus asking me time and again to buy their security service is ALMOST as futile as the J-Dubs I met doing door to door when I lived in Utah. But I felt sorry for the J-Dubs, & having had relatives screw over other relatives while in that cult, that's saying something.
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Ryan Coleman
(@ryancoleman) reported
@naimaharg @TELUS Yeah the script was awful and wasn’t doing her any favours. It was clearly designed just to get me to say I was happy with my service - I assume to try and sell me more of some other service they offer
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Polo
(@Freedompatodos) reported
@TELUSsupport wrongfully overcharged 30$ on my account and escalation team refuses to help, telus has stolen my money and I strongly regret choosing them as my phone provider!!