Telus

Telus Outage Report in Woolwich, Regional Municipality of Waterloo, Ontario

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Woolwich, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Woolwich and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Woolwich, Regional Municipality of Waterloo, Ontario 08/30/2025 20:55

August 30: Problems at Telus

Telus is having issues since 08:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. E-mail (4%)

    E-mail (4%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Woolwich, Ontario

Latest outage, problems and issue reports in Woolwich and nearby locations:

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • daringibson1 Darin Gibson (@daringibson1) reported

    @Shawhelp @TELUS @ShawInfo Shaw Help- I am sure that has been helpful for many people. The reality is that so many more people cannot afford your promotion. I see it daily. Forced to choose between food and rent. Nothing left for wifi... Could you do more?

  • ramigh Rami Ghanem (@ramigh) reported

    Anyone else having significant internet issues with TELUS for the past ~month? I've had to use my phone's data plan + 4 fast passes to make it through the month... :(

  • DartmouthDogs Sing Blue Silver (@DartmouthDogs) reported

    @regdns @Kayeishness @Roscopcoletrain Exactly. Ask them why they're going against CRTC rulings by saying no. I've gone from Bell to Telus to Eastlink with my cell number. The only reason you should have a problem is if you've cancelled your cell number before you try to port it.

  • YesThisIsMerp Totally not Zoroark (@YesThisIsMerp) reported

    @apoxon @TELUS sounds like it's time to call them and ask... "******** how?"

  • mediarz mediar (@mediarz) reported

    ~6hours into this outage. No notice, no updates. Do you even care of you have customers without service? @TELUS @TELUSsupport

  • 1doinitanyway1 Alex S. (@1doinitanyway1) reported

    @TELUS Too damn expensive. There's a reason I left Telus for cell service.

  • Rin_Cathy Catherine (CathyRin) (@Rin_Cathy) reported

    @TELUS @TELUSsupport your home internet sucks *****. Worse than dial up. First time in my life not using @ShawInfo and I #hate it. HATE.

  • crbrowniegirl 🇨🇦Leah Brown (@crbrowniegirl) reported from Campbell River, British Columbia

    @TELUS so my poor mom...telus switches her house to fibre optic and they deleted her email account.. 1.5 weeks later and many hours on hold waiting still not fixed!!! Horrid service!!!!! Don't switch people!!!! Nanaimo telus Fibre...huge mess up!!!

  • DicesNA d☆ (@DicesNA) reported

    @Avics @TELUS i’ve probably lost out on $1-2k because of 200ping + packet loss last year. They said it only affected my service provider in my area aswell so that’s always fun

  • AnnaGreenwoodL1 Anna Greenwood-Lee (@AnnaGreenwoodL1) reported

    @daringibson1 @TELUS @ShawInfo If they could extend the $10 internet to everyone who qualifies for the city's fair entry program that would help