Telus Outage Report in Waterloo, Ontario
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 25: Problems at Telus
Telus is having issues since 01:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener |
Phone | |
| Cambridge |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Streaks 🦨 🏳️⚧️ 🏳️🌈 #BLM
(@streaksskunk) reported
@Ms_Kappy Sadly we have even less choice out here. Rogers isn't a thing in Nova Scotia at all (unless it's mobile service), same with Telus, no Cogeco.. nothing. You're either caving to Bell or accepting crappy service instead with Eastlink.
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Paul Andrews
(@PaulEAndrews) reported
@SneakyCanadian @Shawhelp TELUS is no better. In fact less transparent on outages. When our business had TELUS we had nothing but issues with them reporting on outages. In this case we’ve been told it’s a fibre cut, at least Shaw is working on it, TELUS would still be discussing how to solve.
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Jon Jennings
(@JonJennings) reported
@stickers66 @ShawInfo Funny! This is when I usually boast about my flawless Telus setup... except it went down yesterday. No ability to short-cut the script, had to factory reset the modem twice before they'd check with provisioning dept and discover they'd forgotten there was an account on the line
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Derek ⁱˢ ʳᵉˡᵃᵗⁱᵛᵉˡʸ ᵒᵏ 😷♿️
(@SurlyCripple) reported
Top customer service from @TELUSsupport. Rarely have had issues with my services. Do recommend. @TELUS
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Baked Goods
(@BakedGoodsYYC) reported
@dzonershow @BrettCl52830843 @parismarx I worked for Telus for 8 years. Please let me disabuse you of the notion that the CRTC are the ones dictating terms. It's almost never the case. The big 4 have been calling the shots for decades.
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Danny Underwood
(@danny_underwood) reported
@leadsheep1 I switched from Shaw due to the horrible customer service, I’m now on Telus and they have... horrible customer service. They are all bad and some of the most expensive prices in the world.
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Chris Orsten
(@chrisorsten) reported
@Katrina853 @JustSayinAb @Crackmacs If Shaw was bought by Telus, it would make BC & AB not have a choice but use Telus for broadband -that would be an competition issue. After thus buyout is done, you still have a choice between Telus and Rogers, instead of Telus and Shaw And for cell, you also have Bell.
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★ Jim Bugg ★
(@jimbugg) reported
@TELUS ... I'm literally sick + tired of such poor quality #OptikTV. Trust me, I've done all your recommended "tricks" + it's pretty near impossible to watch a show without constantly dropping signal. I'm direct into the modem and not wireless, either. Time to start shopping.
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Greg
(@biggregger) reported
@TELUSsupport @TELUS very POOR customer service being promised AirPods and now being told I will not get them and if I want to buy out of my own pocket I will get credit for two months worth or service This is horrible service and after 20 years as a customer, I’m done
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Arpan Parhar
(@arpan_on_BC) reported
Why is your service so consistently bad? Absolutely embarrassing. @TELUS @TELUSsupport