Telus Outage Report in Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (30%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: New Hamburg, Kitchener and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Corrine
(@Corrine44518898) reported
@keithbaldrey @GlobalBC Why are age based vaccinations being cancelled? 2 appointments cancelled. Was told Telus system booking issue. Still no vaccine, over 65!
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Brandon Potter
(@TheFloofyPoofy) reported
Another update to my internet situation. Still no fix from @TELUS @TELUSsupport yet. Going on to week 3 of no proper internet service. Absolutely ridiculous. If its not fixed by this monday, my parents are gonna flip. Helloooo @StarlinkPage. Hope ya work in Canada :P
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Dan
(@Dan65354331) reported
Oh @TELUS @TELUSsupport For 6 months you've been warning us that you're moving to Gmail for your email. But I just received an email warning me that you're shutting down your webspace service WITH 1 MONTH NOTICE! This change is a MUCH BIGGER impact on those users affected. SMH.
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Netkid
(@netkid23) reported
@TELUS logged in, on the move page and it is showing one phone number, then you click down and then a second, and then later on a third all for the exact same request. Web team needs to have a look! Feel free to DM me for screenshots. cheers!
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Trevor
(@Trevor04851543) reported
@TELUS Worst customer service there is. Only company that calls their customers liars. Webstore is completely clueless.
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Dylan McLernon
(@MclernonDylan) reported
@fierce__mom @nenshi Umm, I just went and got my vaccine down town at Telus Conference Centre and the parking was free. So Farkas is lying outright. It would seem you're okay with that.
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Dan
(@Dan65354331) reported
The Telus mail to Gmail change - although it demonstrates a clear lack of understanding of their users - at least had some proper warning. Plus it's a non-destructive change. Simply ending the personal webspace service should have come with more warning.
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Crystal Huscroft
(@CrystalHuscroft) reported
@brennacgray Tried calling Telus lately? Such effective personal service..... once you yell at the automated help-bot "I NEED URGENT HELP!!!!!" Works every time.
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Sam🌿
(@faernestitch) reported
Time for the monthly exercise in why is @telus optik not playing volume now even though it was playing volume literally 5 minutes ago Anyways don't sign up for Telus Home TV because its just 8 errors in a trenchcoat
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Jaspreet Khaira
(@JaspreetKhaira5) reported
@Anmol78733033 @TELUS It is frustrating, What a customer service. Switch to some other provider.