Telus

Telus Outage Report in Waterloo, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and tv.

The latest reports from users having issues in Waterloo come from postal codes N2L.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Waterloo, Ontario 04/18/2025 18:45

April 18: Problems at Telus

Telus is having issues since 01:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (52%)

    Internet (52%)

  2. Phone (23%)

    Phone (23%)

  3. TV (9%)

    TV (9%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Waterloo, New Hamburg and Cambridge.

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City Problem Type Report Time
CanadaWaterloo Phone
CanadaWaterloo E-mail
CanadaNew Hamburg Phone
CanadaCambridge Phone
CanadaWaterloo Phone
CanadaCambridge Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • cititune Michael Chan (@cititune) reported

    @AmyBeeman @TELUS @TELUSsupport As doing business with TELUS, we still.have a LAN line for 25.00 MTH and that is with TELUs, and I will reserve my decision for TV service after Roger and Shaw merger and see if anything comes up with offering

  • brianleroux Brian LeRoux (@brianleroux) reported

    Canada badly needs competition for the @TELUS monopoly; totally unaccountable while scamming customers with bad service. We are on months of them trying to blame anyone but themselves for no access to paid streaming services on proprietary hardware they force us to use.

  • KatlandKat Kat (@KatlandKat) reported

    @Catvanzyl @TELUSsupport @TELUS Telus is the worst IMO Glad I switched a year ago

  • cititune Michael Chan (@cititune) reported

    @AmyBeeman @TELUS @TELUSsupport If your monthly bill in total more than that amount, you are paying too much, my phone bill along with 105 and tv and internet combined is 155 but I don't shared my internet with my neighbor who might be in the same network, my incoming is dedicated to my home only

  • Berniceness Berniceness (@Berniceness) reported

    @Damionnuts @I_am_solutions_ @Martyupnorth_2 It’s government, and call your service provider for help. Ask where they are located. Telus, Shaw never Canadian support, but you have to ask or you think they are local & don’t speak or even more, understand. The general population is ignorant. I think convoying big business.

  • JustSumDave Dadadoo stands with the citizens of 🇰🇿 (@JustSumDave) reported

    @MaximeBernier @sarkonakj Telecommunication companies are pushing this garbage too. Check the social media accounts of Rogers, Telus, Bell, etc. All seem to be owned by the World Economic Slavers.

  • cititune Michael Chan (@cititune) reported

    @AmyBeeman @TELUS @TELUSsupport Ok here are the take on this, might help if u looking for new service provider for home data and tv service and phone to cut cost,

  • melissa10203 Melissa Choi (@melissa10203) reported

    @TELUSsupport @TELUS Wifi down Burnaby Mountain area?

  • Bell_Support Bell Support (@Bell_Support) reported

    @Rae8465 Good morning. If you are still having issues connecting with Telus customers at this time, we would ask that you reach out to tech support via customer care at *611. Thank you. — KB

  • diane50576694 diane (@diane50576694) reported

    @AmyBeeman @TELUS @TELUSsupport We recently moved and decided to give up our landline ($40-ish per month). When I called Telus to cancel it, they said we could give it to you for $5 a month, so you would still have it if you needed it. WTF!