Telus Outage Report in Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (18%)
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Wi-fi (11%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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hotsauceforlife
(@hhotsauce4life) reported
@TELUSsupport Will do. Ended up going to another provider and now Telus will not port our numbers. Pushing two hours on hold. This is pretty bad!
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Jeff Leggat
(@AShoutAbout) reported
@NHLFlames @TELUS 🇨🇦🥅🏒 supports Poverty Level Financial Support of ALL Disabled Canadians in EVERY Province! #CDBby23 #NoMorePovertyPWD (Persons With Disabilities) 🇨🇦 #JustDERBit
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Kevin Hoffman
(@Hoffa_man) reported
from
Calgary, Alberta
@wowmobile @koodo @TELUS Congratulations! Your combined lack of effort has officially provided the worst customer service experience of my entire life!
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GlowingGhanaian✨| 🇬🇭♌️🦁
(@RealGhanaian) reported
So @RogersHelps why did your call back feature call me back 3 HOURS LATER when it said it was an 18 minute wait and then when I ask to speak to someone it told me you’re closed and hung up ? This is why I’m going to Telus. They would never !
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Shan
(@46Shan46) reported
been on hold with @TELUSsupport for over 2 hours now. can we even call this "customer service" at this point? @TELUS get it together...
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GlowingGhanaian✨| 🇬🇭♌️🦁
(@RealGhanaian) reported
So @Rogers why did your call back feature call me back 3 HOURS LATER when it said it was an 18 minute wait and then when I ask to speak to someone it told me you’re closed and hung up ? This is why I’m going to Telus. They would never !
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Melissa 🇨🇦
(@discoprincess) reported
Telus, now is not the time for a network issue
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Scotfree_
(@Scotfree_1) reported
@MKhoromi @AnthonyLacavera @RogersBiz Ouch. Ohh, I remember those. If your unlocked phone is supported on their network check out Public Mobile -a Telus network subsidiary. Same national coverage area, unlimited Canada talk/txt/picture, 5 GB data at 4G speed. $40./mo.
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Dayton
(@Dayton_CA) reported
I cancelled my @Telus services to be effective mid month. I got a text that the new tenant can't even setup their Telus because didn't even cancel my account! they billed me for the entire month too! Now I'm 600km away and spending an hour+ on hold waiting to talk to a human wtf!
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Brett Playford
(@playford_brett) reported
@TELUSsupport I been really want to know why can't you unblock my phone witch I paid 1500 for what do have the receipt of proof of payment will that work or telus really try to get service but you blacklist for what to make me go through hell for no reason