Telus

Telus Outage Report in Waterloo, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Waterloo, Ontario 03/25/2026 08:10

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg and Kitchener.

Loading map, please wait...
City Problem Type Report Time
CanadaCambridge Internet
CanadaNew Hamburg Phone
CanadaKitchener Internet
CanadaCambridge Phone
CanadaCambridge Internet
CanadaKitchener Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • RamoneCat Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • HabsLaughs Mike (@HabsLaughs) reported

    So that's Telus, Tim Horton's, Canadian Tire and Scotiabank dropping hockey Canada as of now. My bet is the execs and board continue to double down in their stance. The hole they dug is too deep.

  • CarloBalassu Carlo Bee (@CarloBalassu) reported

    @VancouverSun @TELUS don't need to virtue signal masks for an ad... 🤡

  • canrugger Patrick (He/Him) #BlackLivesMatter #StopAsianHate (@canrugger) reported

    Tired of companies who just dont care about their customers…especially @AirCanada @TD_Canada and @TELUS Overcharging and screwing over customers just to squeeze more money out of poor people

  • taramacmusic Tara MacLean Music (@taramacmusic) reported

    @TELUS 2 hours on hold and you tell me I can buy 6 more gig and I’ll probably be reimbursed? We’ve been in a disaster with no power. I’ve been a customer for over a decade. Where’s your crisis support? Forgive the data this cycle for us please. #fiona #pei @TELUSsupport

  • Cfuller884gmai1 Cfuller884@gmail.com (@Cfuller884gmai1) reported

    @CTV CTV app doesn’t work. I have had a Telus account for ever and I can’t use live tv. Can’t even contact support so I have to ***** on twitter hoping they will see it

  • fevensturtick Feven Sturtick (@fevensturtick) reported

    @rwesthead @TSN_Sports It’s sad that Tim Hortons and Telus actually believe that supporting #hockeycanada will hurt their brand. Cancel culture is going to potentially ruin the futures of many young #canadian boys and girls over something that, although terrible and wrong, can be fixed.

  • Rampagingbeaver Kyle (@Rampagingbeaver) reported

    So the night before Telus may be enabled to charge another unreasonable fee to consumers, their internet service is complete dogshit. Par for course. Continued poor customer service. #telus

  • RichardDaniel26 Richard Daniel (@RichardDaniel26) reported

    @LorneDaniel Telus webmail shifted to Google a year ago, or so, with promises that there would be no real change. Now, I can't access my MS email account without incessant Google pop-ups asking me to sign in to my Google account.

  • d_petre DM Petre (@d_petre) reported

    @CBCNews Wouldn't it be nice if one of these companies stepped up and demanded change. Instead they jump ship because they only care about making money. IMO Tim Hortons and Telus are just as guilty. They had no problem being on board for the good times. Now that times are rough..out

  • JohnBaron42 John Baron (@JohnBaron42) reported

    @TELUS If you charge me a credit card transaction fee, consider this customer gone for life. #helloshaw #hellobell