Telus

Telus Outage Report in Waterloo, Ontario

No problems detected

If you are having issues, please submit a report below.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Waterloo, Ontario 11/26/2025 13:05

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • RamoneCat Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • ColeyyCole8 ColeyyCole (@ColeyyCole8) reported

    @TELUSsupport I keep getting a call from the number 1-888-811-2323. Is this you? I’m not a telus customer, why am I getting this call?

  • ohno_kiki Christie (@ohno_kiki) reported

    Hey @TELUS someone sold my mom an iPad data plan for 30/month 2 years ago.... she has yet to use this iPad... this is a problem and an abuse of her decline in cognitive function. For shame.

  • brittdales Brittany (@brittdales) reported

    I know once I’ve used my monthly data, it slows down until it resets for the month. But damn guys I didn’t know “slowed down” meant virtually unusable for 5 days🥴 not sure I would’ve switched to Telus had I known this. @TELUSsupport

  • 5CMcT CMcT (@5CMcT) reported

    @Telus has been promising to fix my phone for over 5 weeks. On Saturday, 911 couldn’t hear me over the line, they got the wrong address and I had to chase it down the street, in the snow in the middle of the night while my husband lay there with four broken ribs. Well done Telus

  • tech_kingsgate David Nguyen (@tech_kingsgate) reported

    Simon and his mom Loi. Bought. Newspapers from Wilkinson gone. Google, Telus, who know which Judas, probably both all them. I lost so many phone pictures. Sigh. Complaining again. Government, weak and vulnerable. 1 versus whatever, external and WITHIN CANADA. No problem.

  • ryderseashells Honey_Ryderseashells (@ryderseashells) reported

    @steeletalk @TELUS We disabled the Call Control. I've had issues calling people who had it and vice versa. Recently the New West Police called to tell us a hit and run driver hit my daughter's car while it was parked and he could not get through on the land line but got through on the cell.

  • jrchair Bruce Main (@jrchair) reported

    @BillGood did you get your Telus TV sound problem sorted? I have another question re Telus Optic TV do you have trouble with pixelation? Thanks.

  • Lioness_Tee Always in Pocket 🇨🇦 ♌ 🇯🇲 (@Lioness_Tee) reported

    I'm not even paying the internet bill...telus suck sooo bad every ******* video is like I'm using dial up this isnt 1995 telus

  • DatBawse 🤷‍♂️ (@DatBawse) reported

    If you're on Telus, the Oilers game starts on 913. Joins in progress on 911 after the flames lose to the Jets. If you're on Shaw, I don't ******* know. Shaw sucks.

  • HighSpeed_Crow High Speed Crow (@HighSpeed_Crow) reported

    @BarryACrowe There is an outage with the Telus main line to the internet. Telus is working on it right now.