Telus Outage Report in Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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TurnerOnAir
(@TurnerOnAir) reported
Just checked out the Telus website to schedule my service moving to my new address and found out the internet package I pay $100 for was on sale for $74 👀 Don't mind if I do...
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Eryn 🍁
(@eryngo_bragh) reported
@Roughgalaxy Telus came today and we are hooked up with their fibre service, already getting faster speeds up/down than we ever did with Shaw. Which is a shame, used them for years and since moving have had nothing but issues with outages etc
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Kevin Sole
(@Kevin_Sole) reported
@TELUS @TELUSsupport If I cancel Live TV altogether, what happens to my overall price?
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Carol Potter
(@intell59) reported
@DrKeez Whoa. That's a shocker. My money is on nothing happening about it either. I will NEVER use Telus Health. Simple research into Babylon will tell you all you need to know.
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Kevin Sole
(@Kevin_Sole) reported
@TELUS @TELUSsupport That was a lot. I apologize. I was, and still am, utterly unimpressed with the phone call; the decision process; hiding the fact its a renewal. Really though, my big question remains: if I cancel all TV, what happens to my internet cost?
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Shelly (w/Dan) Heinrichs
(@HeinrichsPhoto) reported
@MBstormchasers @TELUS I think this happens because of tower regulations/restrictions in Canada regarding transmission patterns. Americans are not required to control their patterns like Canadians are. Either way, @TELUS should simply cancel roaming fees witin 5 miles of the Can/US Border.
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Myles Blackned
(@mylesblackned) reported
from
Waskaganish, Québec
The biggest regret was switching smartphones from @TELUS to @Bell I had such a good thing with Telus. Bell is nothing but a money grabber💰 Customer satisfaction means nothing to #Bell I was with Telus for 8 years and I switched over to Bell 2 months ago. BIG MISTAKE
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عمر
(@omarnaggz) reported
It’s such bullshit that at a time when our daily lives rely heavily on internet, that we’re at the mercy of a handful of giant telecom companies who charge increasingly expensive rates for worsening service. **** Rogers, Bell, and Telus. We need a nationalized telecom company.
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
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SD
(@SD90666910) reported
Hey @TELUS I have to wait three months to get my money back! Wow, that’s why I will never be a customer with you again.