Telus outages and service status in Waterloo, Ontario

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Cambridge.

City	Problem Type	Report Time
Cambridge	Phone	21 days ago
Kitchener	Phone	2 months ago
Cambridge	Total Blackout	3 months ago
Kitchener	Phone	3 months ago
Cambridge	Internet	5 months ago

Community Discussion

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Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

• 
  Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported 11 minutes ago from Kitchener, Ontario

  @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

• 
  John Harris (@JStanley81) reported 33 minutes ago from Kitchener, Ontario

  @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

• 
  Karl Zenith Nieva (@TheKarltopia) reported 35 minutes ago from Waterloo, Ontario

  Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone

• 
  Ryan Leys (@ryanleys2) reported 36 minutes ago from Cambridge, Ontario

  @AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.

• 
  Lorin (@lorinxoxo) reported 36 minutes ago from Kitchener, Ontario

  Shout out to Telus they got my back we still got service up in here

• 
  Peter Muscat (@Peter_Muscat) reported 40 minutes ago from Woolwich, Ontario

  @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

• 
  Michelle Oram (@MichelleOram13) reported 43 minutes ago from Kitchener, Ontario

  @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

• 
  John Harris (@JStanley81) reported 45 minutes ago from Kitchener, Ontario

  I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

• 
  John Harris (@JStanley81) reported 46 minutes ago from Kitchener, Ontario

  @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

• 
  Scott Shannon (@Shanny684) reported 49 minutes ago from North Dumfries, Ontario

  @TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.

• 
  John Harris (@JStanley81) reported 56 minutes ago from Kitchener, Ontario

  @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carrie Ryan (@604cr902) reported 4 minutes ago

  @CrowFavBird @Bell_Support Telus did the same thing to us last year… the people on the phone don’t understand their lost customer won’t have “future needs” for phone and internet.

• 
  Reiko Koyama (@reikokoyama79) reported 5 minutes ago

  It's been 8 days of me trying to cancel @TELUSsupport @telus services, and I am still getting nowhere.

• 
  Tierneymisu (@the_ref14) reported 6 minutes ago

  @huddy306 @PirasanRotiHead And it's the flanker brands of the big 3...like I'm on public mobile. $35/100gb Canada/us/Mexico...it's the Telus network. Like shopping at no frills Instead of loblaws

• 
  Jason Boring (@JasonBoring99) reported 7 minutes ago

  @JustMeJamie64 @Rogers Telus is just as bad plus most of their technicians are from India, completely useless and no troubleshooting skills

• 
  BlueJays Addict Elnasri (@ElnasriAmin) reported 8 minutes ago

  @BlueJays @WendysCanada Stupid Telus didn't record the game

• 
  SB (@swtyfrmthntrnt) reported 8 minutes ago

  And Telus is mailing me to call them and come back. Lemme see how I can get this down to $40 for 120gb + roaming 🤭

• 
  Lewa of Lewahairs (@iwalewa_x) reported 9 minutes ago

  @simsimmaaz @mamaasquishy What provider? Switched from Telus to Rogers. But their service is so pooooooorrrr

• 
  Ali Ma (@amalpro765) reported 13 minutes ago

  Who is in charge of Telus security? You are doing a terrible job at customer service !

• 
  Blacktop Cowboy (@Blacktop_Cowboy) reported 13 minutes ago

  @UberJumper @Rogers Honestly Rogers and Telus are such a **** show, I'm just gonna get starlink, and if they ever make a phone I'll get that too

• 
  MoneyTree (@sk_bossman) reported 15 minutes ago

  @BoomerDivvies @FullScopeWelds @TELUS Make sure they don’t ding your or your companies credit rating over this. Either with late payments or if it gets bad enough a judgement