Telus

Telus Outage Report in Waterloo, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Waterloo, Ontario 11/28/2025 04:30

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • RamoneCat Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • TheKarltopia Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, Ontario

    Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone

  • ryanleys2 Ryan Leys (@ryanleys2) reported from Cambridge, Ontario

    @AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • hhotsauce4life hotsauceforlife (@hhotsauce4life) reported

    @TELUSsupport Will do. Ended up going to another provider and now Telus will not port our numbers. Pushing two hours on hold. This is pretty bad!

  • AShoutAbout Jeff Leggat (@AShoutAbout) reported

    @NHLFlames @TELUS 🇨🇦🥅🏒 supports Poverty Level Financial Support of ALL Disabled Canadians in EVERY Province! #CDBby23 #NoMorePovertyPWD (Persons With Disabilities) 🇨🇦 #JustDERBit

  • Hoffa_man Kevin Hoffman (@Hoffa_man) reported from Calgary, Alberta

    @wowmobile @koodo @TELUS Congratulations! Your combined lack of effort has officially provided the worst customer service experience of my entire life!

  • RealGhanaian GlowingGhanaian✨| 🇬🇭♌️🦁 (@RealGhanaian) reported

    So @RogersHelps why did your call back feature call me back 3 HOURS LATER when it said it was an 18 minute wait and then when I ask to speak to someone it told me you’re closed and hung up ? This is why I’m going to Telus. They would never !

  • 46Shan46 Shan (@46Shan46) reported

    been on hold with @TELUSsupport for over 2 hours now. can we even call this "customer service" at this point? @TELUS get it together...

  • RealGhanaian GlowingGhanaian✨| 🇬🇭♌️🦁 (@RealGhanaian) reported

    So @Rogers why did your call back feature call me back 3 HOURS LATER when it said it was an 18 minute wait and then when I ask to speak to someone it told me you’re closed and hung up ? This is why I’m going to Telus. They would never !

  • discoprincess Melissa 🇨🇦 (@discoprincess) reported

    Telus, now is not the time for a network issue

  • Scotfree_1 Scotfree_ (@Scotfree_1) reported

    @MKhoromi @AnthonyLacavera @RogersBiz Ouch. Ohh, I remember those. If your unlocked phone is supported on their network check out Public Mobile -a Telus network subsidiary. Same national coverage area, unlimited Canada talk/txt/picture, 5 GB data at 4G speed. $40./mo.

  • Dayton_CA Dayton (@Dayton_CA) reported

    I cancelled my @Telus services to be effective mid month. I got a text that the new tenant can't even setup their Telus because didn't even cancel my account! they billed me for the entire month too! Now I'm 600km away and spending an hour+ on hold waiting to talk to a human wtf!

  • playford_brett Brett Playford (@playford_brett) reported

    @TELUSsupport I been really want to know why can't you unblock my phone witch I paid 1500 for what do have the receipt of proof of payment will that work or telus really try to get service but you blacklist for what to make me go through hell for no reason