Telus Outage Report in Waterloo, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 26: Problems at Telus
Telus is having issues since 11:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (23%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Danielle
(@mrsmaley) reported
Whoa, super disappointed in @bell right now. My husband and I went over 8 MB data this month. Was charged $20!! No warning of getting close to being over. At least when we were with Telus, they would send a text!! 😱 @Bell_Support can you help here???
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Steve Cordrey
(@SteveCordrey) reported
@TELUS @TELUSsupport How do I check on winback offers? Just switched to Fido two weeks ago after being with you for three years. Your L&R rep was incredibly rude and literally told me I should move to Quebec because it’s cheaper there.
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Jeff Dick
(@JeffDickYYC) reported
Cancelled one of our @telus cells last month. Got a bill for it today. Tried calling in twice for support and keep getting hung up on. Darn it! @TELUSsupport
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JasonShaw
(@JasonShaw) reported
@RapTheRealtor @TELUSsupport I spent 3 hrs with TD the other day. Telus especially should have every call that comes in have the automated call you back service
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Drew
(@drewfurn) reported
@MarkHin83862722 @TELUS Ummm where in Canada doesn’t have clean water or hasn’t already recieved government funding to help pay for the cleanup.. on the other hand we are the only first world nation that doesn’t have high speed internet everywhere.. just curious as to what’s to be ashamed of here?
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Van Forrest
(@VanForrest1) reported
@TELUS how can you be “closed” right now???? It’s ridiculous that a company of your size isn’t able to process a payment 24/7 and restore service immediately.
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Ben D
(@Pyke) reported
@TELUS Or you could use the money you take from us already and instead of shovelling it to your wealthy shareholders you could invest in your business. What a ******* fail!
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Natalie Pon
(@PonNatalie) reported
@arundeepyeg Hendy’s Telus Internet always sucks so maybe?
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Sameer K.
(@msksameer13) reported
Manager will call me back in 24/48 hours. I have no access to this account that i did not sign any piece of documentation for but i need to pay for it? How do you get support at Telus if no one wants to provide you support?
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Dallas
(@dtaks) reported
@TELUS I think Telus needs to take care of existing customers paying money for a service that’s not delivered, by excuse of overload system. Then give rebates or upgrade existing systems