Telus outages and service status in Waterloo, Ontario

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

• 
  Lorin (@lorinxoxo) reported 11 minutes ago from Kitchener, Ontario

  Shout out to Telus they got my back we still got service up in here

• 
  Ryan Leys (@ryanleys2) reported 27 minutes ago from Cambridge, Ontario

  @AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.

• 
  Scott Shannon (@Shanny684) reported 27 minutes ago from North Dumfries, Ontario

  @TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.

• 
  Peter Muscat (@Peter_Muscat) reported 29 minutes ago from Woolwich, Ontario

  @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

• 
  John Harris (@JStanley81) reported 31 minutes ago from Kitchener, Ontario

  @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

• 
  John Harris (@JStanley81) reported 33 minutes ago from Kitchener, Ontario

  @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

• 
  Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported 40 minutes ago from Kitchener, Ontario

  @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

• 
  John Harris (@JStanley81) reported 42 minutes ago from Kitchener, Ontario

  @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

• 
  Karl Zenith Nieva (@TheKarltopia) reported 51 minutes ago from Waterloo, Ontario

  Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone

• 
  Michelle Oram (@MichelleOram13) reported 54 minutes ago from Kitchener, Ontario

  @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

• 
  John Harris (@JStanley81) reported 59 minutes ago from Kitchener, Ontario

  I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  sheldon (@sheldon11885616) reported 6 minutes ago

  @TELUS Telus charges me $9/mth for 16 mths for Discovery Plus + which it has not offered since January 2025. Sign another 2yr contract and we'll credit your account is what I'm told. Bad business Telus!

• 
  FBananapants (@FBananapants) reported 8 minutes ago

  @LennyNanZhou @TELUS They make this claim. It ends up in an article and is passed along as fact? No thanks. **** AI. These mass surveillance data centres are no good.

• 
  ✨Erika | Kaøs.oL✨ (@xKaosR6) reported 10 minutes ago

  @hcsrih I’m with TELUS and had no issues lol

• 
  ZeroPathos 🇨🇦 - Nasty Canadian (@PathosZero) reported 11 minutes ago

  @HRHRWH1960 @TELUS As for the issue, if you don't already know that, you should do a quick google of what these AI data centers are doing to towns in the US. Carney was a better choice than Poilievre, but that doesn't mean he then gets my blind support on everything.

• 
  It's just me (@PerfumeYou) reported 14 minutes ago

  @MarkJCarney Time to cancel #Telus Time to leave the communist corporation, cut them off where it hurts. Turn off the money 💰

• 
  Julian Medd (@JMedd19) reported 15 minutes ago

  The worst experience imaginable getting your services set up and running. Cancelled the service as soon as it got setup. Thanks for wasting our time. @TELUS @TELUSsupport

• 
  Serge B. 🍷⚖️🇮🇱 (@stock_guy1) reported 16 minutes ago

  @JMHfreeze @TELUS No wonder the company is struggling. It's customer service is HORRIBLE, and that's being polite!!

• 
  Dr. Pauly Tremonte (@PaulyTremonte) reported 20 minutes ago

  @atelicinvest @tunguz Do you realize Telus already operates another data centers right down the road?

• 
  CHItrader (@CHItrader) reported 23 minutes ago

  TELUS COMMITS $8 BILLION TO QUEBEC NETWORK OVER NEXT FIVE YEARS $TELUS announced plans to invest more than $8 billion over the next five years to expand and upgrade its network infrastructure across Quebec.

• 
  travis the angry canadian 🇨🇦🇺🇸 (@Travisbecker17) reported 23 minutes ago

  @TELUSsupport it’s very inconvenient when your call center closed and the Telus connect app is still down and not allowing me to Change my wifi name and password for the last 4 straight weeks. What is going on?