Telus Outage Report in Waterloo, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 06: Problems at Telus
Telus is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (17%)
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Wi-fi (11%)
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TV (6%)
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Total Blackout (4%)
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E-mail (3%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener |
Phone | |
| Cambridge |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Dolling
(@StevenDolling) reported
@TELUSsupport @TELUSsupport just received another threatening email concerning my unused mobile account. I've tried numerous times in various forms, phone, email, in person to reach you people to no avail. The telus 'support' system sucks.
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uɯzsoʇ
(@toszmn) reported
Rogers, Bell and Telus can't even provide reliable telecom service in the Québec City–Windsor Corridor where 47% of Canadians all live, but dude thinks that digital IDs are going to make future crime impossible.
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Alexandra
(@alexandra_kk94) reported
@JaneFairfax13 Honestly I really like using Telus Health. If I need something small like a prescription or lab work I can book a video call. Saves the trouble of overcrowded walk ins or a month for a doc visit. Our Alberta health care covers it!
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Josh van Goossen
(@joshgosse) reported
@ryansdwilson Pretty sure Telus is moving to like $16/day. Glad to never pay for roaming again now that I’ve found Airalo
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Steven Dolling
(@StevenDolling) reported
@TELUSsupport just received another threatening email concerning my unused mobile account. I've tried numerous times in various forms, phone, email, in person to reach you people to no avail. The telus 'suport' system sucks.
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Allen
(@AllenRaph) reported
Musk is like a Saint, despite the claims; especially compared to Telus. Worst Canadian Telco who abuses their employees to the extreme--perhaps it was just me.
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Mrbubb@live.ca
(@Mrbubbliveca1) reported
How can @Telus get away with providing half of their contracted internet speed? Then not be able to fix it in a timely manner, give you the run around through all departments and then try to charge you when you want to cancel it?
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John
(@John93559320) reported
This is why you never travel with a telus/bell plans. They are outrageous. They send you a text saying you are out of the country and then charge you to read it. They are crooks. Get a local phone plan and sim card. I pay $16 a month in mexico w/4g calls and texts to Canada incl
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Bob Zerunkl
(@Canucke67) reported
@CBCNews People should buy pay-as-you-go SIM cards for use outside of Canada. They are much cheaper and won’t support Canada’s corrupt/greedy mobile providers such as Bell/Telus.
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Neil Swart
(@Neil_C_Swart) reported
@TELUSsupport what is up in Victoria? No internet, Telus apps don't work, voice assistant is no help.