Telus Outage Report in Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (21%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Donald Teplyske, 2020, "I'm done with the idiots."
(@FervorCoulee) reported
@SuzetteChan I have deleted and reloaded the phone app, but now my log-in isn't working. Sigh. At home now, and the computer 'seemed' fine until I tried to send this message- won't go; keep getting error message. Seems to be a Telus issue. Maybe fixed now? Hitting send.
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Zemiki💙Comms FULL💜
(@Zemiki) reported
Fix yo ****, Telus.
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Kathryn Orr
(@kcorr54) reported
@BunAuntie @Twitter No, my apologies, my initial post wasn't clear. I just discovered that Twitter on telus has been iffy all day long. I think in Vancouver and Edmonton, so that has been the problem. Always love your comments.
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Jay Hernz 🇨🇦🏳️🌈
(@jacesplaces) reported
Update: Seems to be provider-specific, since when I turn on VPN, Twitter (and some other websites) return to working just fine. Seen a bunch of people tweet @TELUSsupport so I wonder if it's a TELUS issue.
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Liv.
(@HOliviaTheShort) reported
So actually, the only way that I can access Twitter right now is through a VPN. Apparently, it's a Telus service provider issue and I just so happen to have Telus. Of course. Not that it matters much because I haven't been here a lot, but I wonder how long it's going to stay.
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Ryan Brewer
(@RyanBrewer21) reported
@Shoemosher @jeremylambert88 @SeanRossSapp Oh actually! Is there like a certain network? I’m on Telus in Alberta
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David Niven
(@nivende2) reported
Apparently a Telus problem. Works on my non telus cell phone.
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#KenneyHasFailedAb 🇨🇦 #CanadianResister
(@BetterWthRachel) reported
@wildmanjohn10 Upon further digging, it seems to be a Telus issue.
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Cobra Chicken® 🇨🇦
(@FrankieSaysNews) reported
@jadedlove71 It seems to be an issue with Telus in Western Canada. Use a VPN and set the location to the US and it will magically work.
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Buke
(@bukelacktavose) reported
Twitter is down in #yyc seems like it is @TELUSsupport @telus problem. Works fine if you use VPN from Usa.