Telus outages and service status in Waterloo, Ontario

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Kitchener, and Cambridge.

City	Problem Type	Report Time
Kitchener	Phone	12 days ago
Cambridge	Total Blackout	1 month ago
Kitchener	Phone	1 month ago
Cambridge	Internet	3 months ago

Community Discussion

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Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

• 
  John Harris (@JStanley81) reported 3 minutes ago from Kitchener, Ontario

  @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

• 
  Peter Muscat (@Peter_Muscat) reported 8 minutes ago from Woolwich, Ontario

  @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

• 
  Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported 21 minutes ago from Kitchener, Ontario

  @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

• 
  Karl Zenith Nieva (@TheKarltopia) reported 27 minutes ago from Waterloo, Ontario

  Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone

• 
  Lorin (@lorinxoxo) reported 37 minutes ago from Kitchener, Ontario

  Shout out to Telus they got my back we still got service up in here

• 
  John Harris (@JStanley81) reported 41 minutes ago from Kitchener, Ontario

  @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

• 
  John Harris (@JStanley81) reported 44 minutes ago from Kitchener, Ontario

  I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

• 
  Michelle Oram (@MichelleOram13) reported 46 minutes ago from Kitchener, Ontario

  @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

• 
  Scott Shannon (@Shanny684) reported 49 minutes ago from North Dumfries, Ontario

  @TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.

• 
  John Harris (@JStanley81) reported 53 minutes ago from Kitchener, Ontario

  @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

• 
  Ryan Leys (@ryanleys2) reported 58 minutes ago from Cambridge, Ontario

  @AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gary Mason 🇨🇦🇺🇦 (@garymasonglobe) reported 5 minutes ago

  Been a client of @TELUS for decades. Our home has been without internet service for six days. I thought someone was coming today to fix the problem. But I got it wrong - it's three Mondays from now, not today.

• 
  ThePodDog (@PadDawg) reported 10 minutes ago

  Hey People don't ever get a 3rd party like Telus to have control over thinks like your heating and air conditioning. I put in for a cancation of service for the end of the month and I thought it was on good terms. Wrong. They shut everything down 2 hours later. No warning

• 
  john bennett (@35yearsasailor) reported 12 minutes ago

  @JonFraserTF @TELUS I’m with Koodo the cheap arm of Telus and find the service great never had a problem

• 
  VernThurston (@VernThurston) reported 18 minutes ago

  @BlueNeox @JonFraserTF @TELUS Thank you-I didn't know that. My hope is for Star Link to get into cellphone networking service.

• 
  724 Audio (@nickyelbows) reported 18 minutes ago

  @garymasonglobe @TELUS My service has been in and out since World Cup started.

• 
  ChinoAleman (@chinoalemano) reported 19 minutes ago

  This is the part that should make shorts nervous. Instead of covering today, shorts actually added another few percent to their position on $AMPG. They're doubling down, not getting out. And here's the kicker: the cost to borrow just jumped from ~35% to ~70%. ✅ 48% gross margins (up from 33%) ✅ Debt-free, ~$18M+ cash ✅ ~$200M market cap (sub-$1B) ✅ Revenue grew 165% last year ✅ FY2026 guidance of $50M+ ✅ Only American 64T64R AI-RAN radio ✅ Deployed at Telus (Tier-1 carrier) ✅ Strategic Partner in DoD-funded Open6G hub (next to NVIDIA, Dell, Qualcomm) ✅ NASA, NVIDIA, Amazon, IBM, Boeing, Lockheed, Northrop, L3Harris as customers ✅ Cryogenic LNAs for quantum (IBM, Google PoC) ✅ Space/SATCOM exposure as the sector re-rates ✅ Founder-led, CEO hasn't sold a share ✅ Short float ~35%, borrow fee spiking Let me explain why that matters. The short fee is what it costs to borrow shares to short. It spikes when demand to short outstrips the shares available to lend. A jump from 35% to 70% tells you the borrowable pool is drying up, fewer and fewer shares left to short, and brokers charging a fortune for the ones that remain. So now the shorts are in a worse spot on two fronts. They're bleeding ~70% annualized just to hold the position open, and there's less room left to add. That's a setup that pressures them to cover, not relax. Adding into that, at that cost, while fundamentals improve? That's a tough hand to keep playing. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  Dave (@TheOnlyRealDac) reported 20 minutes ago

  @JonFraserTF @TELUS Bell, Rogers, and Telus, plus their cheap alternatives, all owned by the big 3... All suck. The Canadian market has no competition. I've used every provider, and have had **** customer service at all of them.

• 
  ChinoAleman (@chinoalemano) reported 22 minutes ago

  Most of this map is noise to the average investor. But one name is quietly sitting on the layer everything else depends on, and almost nobody sees it. That name is $AMPG. The one that I think will do a parabolic move like $SIVE or $AAOI. Let me tell you the whole story. Look at where it sits: Connectivity & RF. The re-shored, certified domestic alternative for 5G, SATCOM and defense. One name in its lane. Here's why that lane is the one almost nobody is pricing correctly. Look at every other layer on this list. Photonics. Compute. Physical AI. Drones. Space. Energy. Every single one of them, at some point, has to move its signal somewhere. Data has to travel. And the layer that moves it through the air is RF, the radio. It's the connective tissue under the entire map. No radio, nothing else talks to anything. Now the problem that makes this a thesis and not just a product. America does not make its own radios. The companies that build the RF backbone of modern networks are all foreign: Nokia (Finland), Ericsson (Sweden), Samsung (Korea). The Chinese ones, Huawei and ZTE, are banned outright on national-security grounds. So the most powerful country on Earth, about to wire its economy, its defense and its AI into a wireless network, depends on other countries for the physical layer it runs on. That is a strategic vulnerability. Washington knows it. That's the gap $AMPG fills. AmpliTech is the only American company that designs and commercializes a 64T64R Massive MIMO O-RAN radio. That's the highest-capacity radio configuration in the modern stack, and it's the physical hardware that open AI-RAN runs on. Not the only one on Earth, Nokia and Ericsson make them too. The only American one. In a decade defined by re-shoring critical tech, that single word, American, is the whole point. And this isn't a pitch deck. It's already real. It's deployed at Telus, a Tier-1 North American carrier, running on live Open RAN sites alongside Samsung. It's a Strategic Partner in Open6G, the wireless hub funded by the US Department of Defense and run by Northeastern, sitting in the top partner tier right next to NVIDIA, Dell and Qualcomm. Its radio was the physical unit in the world's first open-source Massive MIMO AI-RAN demo, running with NVIDIA's Aerial software. And it was the only American-designed 64T64R radio to pass multi-vendor interoperability at the O-RAN ALLIANCE Global PlugFest. Then look at who shows up on its customer wall: NVIDIA, Amazon, IBM, Boeing, Lockheed Martin, Northrop Grumman, L3Harris, NASA. You do not land defense primes by accident. Those relationships take years of qualification before you're even in the room. That's a moat you can't fake. Now the fundamentals, because a thesis needs a business under it. 48% gross margins, up from 33%. Debt-free. $50M revenue guidance for the year (and they hit their prior guide, they don't have a habit of underdelivering). And managament promised even more. Real backlog, real LOIs. This is a company that already makes money doing this, today, with the radio. And stacked on top, for free, two pieces of optionality. AI-RAN, where towers become intelligent edge nodes, the demo with NVIDIA points at exactly where this goes. And quantum, where AMPG makes the cryogenic amplifiers superconducting quantum computers need for qubit readout (it's delivered proof-of-concept units to names like IBM and Google). I'll be honest about both: optionality, not the core thesis. Cheap call options on top of a real business, not the reason to own it. Here's the honest framing that actually makes this stronger, not weaker. $AMPG is not a chokepoint nobody can replace. AI runs without it. Other radio makers exist. I won't pretend it's irreplaceable, because it isn't. What it is, is the sovereign alternative. The American option in a layer the US increasingly refuses to outsource That's a strategic preference backed by policy and funding, not a technical monopoly. And strategically favored can re-rate a sub-$1B company just as hard as technically indispensable can. And the timing isn't subtle. The US just restricted its most advanced AI models from all foreign nationals, even allies. When a country starts walling off its critical tech from its own friends, it tells you exactly how it's going to treat the physical layer its AI economy runs on. It's going to want that made at home. So in a map full of chokepoints and physical inputs, $AMPG is the layer that moves the signal, re-shored, certified, and American. The screens get the attention. The infrastructure gets the returns. Not financial advice. I'm long $AMPG. DYOR. 📡

• 
  Charles @ Victoria (@CharlesVic50) reported 23 minutes ago

  Canada's CRTC needs to push much harder to bring Bell, Telus & Rogers into communication line over their extra fees and poor customer service while 'providing' some of the highest cellphone and internet fees in the entire world.

• 
  Ehrmantraut Capital (@EhrmantrautCap_) reported 23 minutes ago

  @Palmersfortune The fundamentals on the company are strong. This is not merely hype, but a rally sustained by strong fundamentals and real catalysts (such as $NVDA diclosed as a customer & the Telus article that resurfaced).