Telus Outage Report in Waterloo, Ontario
No problems detected
If you are having issues, please submit a report below.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (51%)
-
Phone (25%)
-
Wi-fi (9%)
-
TV (7%)
-
Total Blackout (4%)
-
E-mail (4%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener |
Phone | |
| Cambridge |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
-
John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
-
John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
-
John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
-
Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
-
Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
-
Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
-
Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
-
Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
-
Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
-
John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Save-On-Foods
(@saveonfoods) reported
@aurashakes @TELUS Hi, we’re sorry to read about the technical difficulties you’re experiencing. Please give us a call at 1-800-242-9229 and we’ll be happy to help.
-
Deanna
(@Deanna67136409) reported
@TELUSsupport Sure have! Moved my entire desk/hub many times with same result. Telus has said b4 there are too many people accessing the same tower, and issue won't go away. 1 tower for almost 10 miles in 2021 😭 pleeeaaasse help
-
Commissioner Miner
(@fanCRTCProfling) reported
@miss7up So, the direct harm of you becoming aware of their bad safeguards and protections is more important to the Telus Brand than the harms that would come to you.
-
Aldin Sabic
(@aldinsabic_) reported
from
Winnipeg, Manitoba
@sxms_ My mom has been with Telus for over 20 years and I’ve been with them since ~2016. Never had any problems and my data stretches really far. When I went to West Hawk Lake last summer, my friends had no service, but I did.
-
dotmobile
(@dotmobileapp) reported
@rahulyaadav Hi Rahul! What do you mean 'public'? Wireless service launch? Become publicly traded company? Or when are we going to show TELUS's Public Mobile what true competition is?
-
George Leon
(@georgeleonBC) reported
@TELUSsupport I am not finding any support. Optik box is not starting. Numerous calls to 611 and the amazingly inefficient digital assistant. The call back in 15 minutes is offensive. Get better. Ever since BC Tel became Telus the only thing that your good at is collecting money
-
мbrooke
(@lacedwithlies) reported
Why is @TELUSsupport @TELUS closed right now??? It’s 8:23 pm. I worked for @Rogers and we talked to customers until 11 pm. I need help now lmao.
-
Jean-François Mezei
(@jfmezei) reported
@VassB @BenKlass @TorontoStar Good luck. Bringing in another incumbent like Verizon won’t cause prices to go down because they too want high ARPU. Bringing a hungry competitive foreign company may not work because they don’t have resources to beat Bell/Telus/Rogers (ex: Globalive/Wind).
-
Contactless
(@CDZ_999) reported
Don’t forget to check your bills. #BigTelecom will never tell you when your contract is up or promotion is up and’ll quietly start charging you more. #telus
-
Matt Williams
(@Matt_Williams00) reported
@TELUS congrats you’ve lost customer. Bill was due today and you disconnected my service this morning without any warning.…I paid my Bill in full this morning, today was pay day. I spent most of my evening trying to reach a rep and now I have to pay the reconnection fee 😡