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Telus

Telus Outage Report in Waterloo, Ontario

Why is my Telus service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Telus

Telus is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map Near Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg, and Kitchener.

CityProblem TypeReport Time
Cambridge Internet 18 days ago
New Hamburg Phone 2 months ago
Kitchener Internet 2 months ago
Cambridge Phone 2 months ago
Cambridge Internet 3 months ago
Kitchener Phone 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • lorinxoxo
    Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • JStanley81
    John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • MichelleOram13
    Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • JStanley81
    John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • Peter_Muscat
    Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • HardsHailey
    Hailey Hards (@HardsHailey) reported

    @TELUS @TELUSsupport what kind of jokers you got working for you! They lie and steal. They say they value your time spent my whole morning on the phone with support to be told it’s not an inconvenience to me?!? #telus #teluscares

  • ChesterDupont
    Chester Dupont (@ChesterDupont) reported

    @lesleychestrman @BellMobility Not to brag but never waited with Telus.....

  • mlindsay65
    Mike Lindsay (@mlindsay65) reported from Calgary, Alberta

    The @telus Optic TV app is horrible! Can’t stream on their “5G” for more than 30 seconds without it freezing. Brutal.

  • indigenousmusic
    Sewepagaham (@indigenousmusic) reported

    @TELUS You suck! Phoned in, selected callback service. 30 mins later received callback who then transferred me to another dept. Waited another 60 mins!New person was new and talked as she learned/read how to help me. Transferred me to a 3rd person. 1hr 30mins later call done. 🤬

  • DavidNg15665056
    David Nguyen (VicPd - Human Rights) (@DavidNg15665056) reported

    @NguyenCitizen Ask Manak. If he has clue. Think this cutting edge technology. I beat it once by dumping my Telus cell phone and they tracked me down with mobile units on Simcoe and Dallas. Vehicle emit fluorescent dye thermal gel that "decays" while giving feedback based localized interference

  • Acta_non_verba
    Manuela 🇨🇦 (@Acta_non_verba) reported

    What I'd like to know is how @ShawInfo and @TELUS think it's ok to charge retired people almost $200 a month for their internet and cable. Something needs to be done to help retirees!

  • clem685
    Clément G. (@clem685) reported

    @TELUSsupport and @TELUS is it normal for cust serv agents to hang up on customers after 4hrs on the phone w no resolution to billing issues #poorcustomerservice #notacceptable

  • marcie_c_john
    Marcie Callewaert (@marcie_c_john) reported

    @OSiggie There's cell service and we are using Telus Hub wifi which works off the cell tower. Satellite internet is also an option but needs a dish set up and is more expensive. The hub option is fairly new and is such a good deal!

  • cacakrispies
    riley °__° (@cacakrispies) reported

    i used to despise my life so much when i was 10 i was embarrassed of the CABLE provider we had .... like damn she got telus... why can’t i be like her 😩

  • oldschool316
    David Church (@oldschool316) reported

    Had a @telus hub, that was no better but at least they tried over and over again to fix it. Come on @starlink house of 6 and home schooling to start soon, won’t be possible with these services