Telus Outage Report in Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: New Hamburg, Kitchener and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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timmy
(@19jtoews) reported
Literally changing providers for my personal line and home account because Telus business has the worst ******* customer service on the planet
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Commissioner Miner
(@fanCRTCProfling) reported
@computra @mebuell You are bad. You got me thinking, what if Bell, Rogers and Telus were into their own branded alcohol. What types of alcohol choices would people have? Controls? Quality? Costs? consumption rates? percentages? k stop. don't do this. i'm dizzy now.
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Ashley 🍃🇨🇦
(@AshleyToll97) reported
Are Telus towers down right now because I just completely lost service
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yasumi
(@thisisyasumi) reported
@TELUSsupport 1/2 Both even tho they have 2 separate account owners. I’ve tried everything recommended to fix the wifi connection for all my devices (3). Modem lights are both green and my Telus wifi app says everything is connected, enabled, not paused or disconnected etc. My iPhone 11 keeps
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Meghann McMurray
(@mghnn_jn) reported
Hey @TELUS I highly recommend training your call centre how to graciously accept when someone does not want to talk to them and politely declines; maybe to say goodbye instead of hanging up when you’re halfway through a word. This happens EVERY time and I find it incredibly rude
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ARTimberBoJack
(@TimberBoJack) reported
@TorontoStar Maybe a better bailout from the province and if everyone had given everyone a damn break. Banks. CC companies. Outrageous cell phone rates @telus — maybe, just maybe we could have all showed compassion. Too late. @fordnation
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Sam
(@samelaanderson) reported
Man Telus is so so disappointing. I've been a loyal customer for 15+ years and twice they've changed my plan to something more expensive without even telling me. It's time to switch – what provider will be better? I use well under 5GB of data/month.
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Steve Elaschuk
(@TheRealElaschuk) reported
@ctvedmonton I was led to believe Telus would solve all this across the province with their telephone doctor thingy. I can’t believe capitalism has let me down yet again.
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AhChong 🏳️🌈
(@ahchonglah) reported
She said "I swear Im super happy to have her here with me but I can see Im not blind. I nampak yg dia tak happy. Asyik nk marah..we did talk, but she denied it." so guys.. I guess. Be honest with your love one. Communicate secara jelas & telus. Oh my poor lil sis. Hm.
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Green Leaf Geek
(@greenleafgeek) reported
Welp we are officially switching from iPhone to android... our plans are up and we're switching carriers (because telus is SO EFFING EXPENSIVE!) and the iphones cost a MIN of $36/month on top of your plan. **** that. LG velvet here we come... wish me luck.