Telus Outage Report in Waterloo, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Telus
Telus is having issues since 03:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (6%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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E.M. Schumacher
(@Elmasmixedmedia) reported
Why I was locked out of Twitter I don't know; think there was a glitch in my wifi signal when I tried to log in. So to get back in I now have to drive about a mile up the road because for some reason the signal from Telus no longer works in my yard like it used to. #countryliving
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bren (Bear) 🐻🍁
(@spikestabber) reported
@SaraPaige78 @BenWoodfinden So yes, Amazon, Netflix, Disney make Bell/Telus & Rogers go crazy, when using their taxpayer funded Internet pipes to make money for those non-Canadian corporations without the middleman telecom incumbent collecting based on revenue of streaming service. ;)
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Carl
(@carlschwehr) reported
@ITguy604 @voipms Uhhh... I had a Telus PRI go down, all four channels, two days and 5000 missed calls for the client... It can happen to any provider. Also, they aren't small.
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Lucas Simoes
(@LucasRSimoes) reported
Paying for Telus PureFibre Gigabit Internet and getting sub 30mb/s readings on SpeedTest is not the worst. The worst is not having connectivity on 4 out of 5 devices in our home. @TELUSsupport can you help us here? And yes we already restarted everything.
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Gaylynne
(@PunkRockG1) reported
@jvipondmd To all the #abhealth docs and nurses if @jkenney and Shandro come in for a medical emergency I wonder if they would be bumped for care? Wait… I’m sure they would end up in a private facility owned by Telus and paid for with my tax $. Let @CMOH_Alberta treat them. #ableg #abpoli
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Kyle Reichertz
(@Vitamin_K_2) reported
@dandoozled @TELUS I agreed to a renewal offer of $165/month. Got my bill two days ago - $265. Nice. Telus sucks.
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Barb MacInnis
(@BarbMacInnis) reported
@caperbruins I was wondering that myself… Are you still at home? I love West Mabou more than anything but I would never do NHL Live there. Man, the service sucks at home. #telus is okay here but I’ve had trouble so I’m leery.
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Cam Cavers
(@camcavers) reported
from
Vancouver, British Columbia
@wanless64 @gregeh I get discounts as a Telus contractor but honestly my ISP is cheaper and faster. 500mbps up/down for $65/month…
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Ice Cream Dice
(@IScreamDice) reported
Hey @TELUS my internet is out, but no outage is showing on your site. Any idea what's going on?
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Mr. Penguin
(@archPengu) reported
@MsLutzmann By design probably. It feels like they are still making the health care crash to sell their Telus Babylon hybrid model down the road...probably.