Telus

Telus Outage Report in Waterloo, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Waterloo, Ontario 11/25/2025 18:40

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • RamoneCat Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • UlmerTanya poli-spy 🧐🍁 (@UlmerTanya) reported

    @pressprogress @AB_AgainstUCP @TELUS ? Just switched to your service, time to rethink

  • JLK8277 Jen 🇨🇦 (@JLK8277) reported

    My @TELUS data sucks out in the county..

  • DreyDreydesigns Drey (@DreyDreydesigns) reported

    Hello @TELUS @TELUSsupport Please explain the unacceptable service in #Alberta this past 8 days? Upgrades or just not caring about your customers?!?

  • EmptyUK Mat Thomas (@EmptyUK) reported from Vancouver, British Columbia

    The inane @TELUS 1.5% credit card bill charge is just another gouge. I pay them so much money already; it’s time to look elsewhere. Also, my actual cell phone coverage is pretty terrible even in my apartment. #CashGrab

  • kp6packbeach KVKP (@kp6packbeach) reported

    @TELUS when are we going to get internet back for our business? It’s been out since Sat night!!!! We use internet to answer our phones, take payments at front desk and for our cafe. 2 days to fix this is unacceptable, I have spoken to 5 different agents all scheduling a tech!

  • ellenroseman Ellen Roseman (@ellenroseman) reported

    @ErtlAnthony @JohannBoucher @TELUS This customer surcharge is now allowed as part of the settlement of a class action by small businesses in Canada against the banks. But why should profitable Telus be one of the first companies to adopt it? Looks like a cash grab, according to CRTC comments.

  • WDrummer1972 Captain Manicotti (@WDrummer1972) reported

    Day 1. I’m fed up. I’m making it my mission every day to get @telus attention. Their product is absolute garbage! 10 miles of flat terrain, in a highly populated area and you can’t make a phone call!? It’s a known tower issue with no plans to fix??!! #CanYouHearMeNow !?

  • nightmare5833 nightmare5833 (@nightmare5833) reported

    @TELUS hey telus. Currently having signal/connection issues in the winnipeg area. Is that area down? Please get back to me as soon as possible because i havent had connection on my phone for almost 3 hours now (currently using wifi)

  • JLK8277 Jen 🇨🇦 (@JLK8277) reported

    @Outdoorguyjim76 @TELUS It works great in the city but as soon as I leave the 5G service it sucks

  • ADionne1969 Andre Dionne (@ADionne1969) reported

    @RogersHelps I tried. But you @RogersBiz have crappy service for cell out where I am. I live on Cooke Armstrong rd. Your coverage map says 4g/LTE. BUT I DON'T with constant disconnection. @Telus has better cell reception when hot spotting & it's little slower.