Telus Outage Report in Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: New Hamburg, Kitchener and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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Scott Shannon
(@Shanny684) reported
from
North Dumfries, Ontario
@TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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🇨🇦 Degen Jennie and Me Vegas Vlogs 🇨🇦
(@DeJennie_and_Me) reported
@Justin_Nomura_ We have a Can/Us plan with Telus. Plan works the same down there as it does up here… 40 or 45GB I believe it is.
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Rina
(@Rina224482522) reported
@TELUSsupport - I now have a broken TV for 48 hours due to your technician damaging my property when he attended my home to do fiber install. I am paying for optik TV with NO TV and I have NOT received the courtesy of a call from TELUS on how they will rectify this situation?!
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Robena Maclaren
(@RobenaMaclaren) reported
wait list, been offered Telus Health by my phone provider, and now my clinic is suggesting something called Pathways Medical Care, another online service. I am frustrated that the gov't doesn't see this as a dire priority. In 12 weeks, I am having another surgical
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The Whip
(@Francis_Urq) reported
@mattgurney You've clearly never tried the Telus Optik app.
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Brandon Hart
(@Brandon_Hart5) reported
It’s funny that I just received a late fee for forgetting to pay my @Rogers bill. It was only 24hrs. Yet they can go down all day and it’s perfectly fine. Hi @TELUS
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sairys wolf
(@Sairyswolf) reported
Was having issues with telus this morning. Thought they pulled a rogers on their customers
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Caroline Cody
(@CodyCaroline) reported
@Telus Trying to contact Telus re power line down on my property in Calgary. Enmax and Shaw has asked that I contact Telus urgently. Can’t get thru to an agent on the phone or via chat. Please advise ASAP
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Burnaby Exposed
(@BurnabyExposed) reported
If @TELUS/@TELUSsupport continues to be unwilling to do so, I will upgrade my RCMP complaint re: their tech vehicle to a HARASSMENT complaint given how the tech and landlord spoke to me (saying something to me in a language I don’t speak.)
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Steve Marshall
(@stevemarshall92) reported
Warning for anyone considering @koodo. Purchased a refurb iPhone, came with the screen falling off and had to visit 3 Telus locations and spend over an hour on the phone just to find out in the end they will send me a replacement in a few business days. Terrible customer service.
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الشيخ صلبوخ
(@awallee79) reported
@Execulink Ummm you lease from Rogers who has had two major outages in last two years. I don't think you should be encouraging customers to leave and goto Bell & Telus kinda bad for business.