Telus

Telus Outage Report in Waterloo, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Waterloo, Ontario 10/29/2025 14:50

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. TV (6%)

    TV (6%)

  5. E-mail (4%)

    E-mail (4%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • HickeMike Mike Hicke (@HickeMike) reported

    @TELUSsupport Sent it . It’s a long rant . If you can actually do anything I’ll be surprised cause your customer service has SUCKED so far, to deal with my simple issue that can never get solved. Ps I have talked to 20 Telus reps saying they will help me. Let’s see

  • Stephan81311100 Stephanie O2 (@Stephan81311100) reported

    @ruralroots780 While you’re at it, ask Telus why nobody answers the phone. They’re a GD phone company. They have no problem calling me to discuss buying **** I don’t want. But try to get hold of them to discuss lowering my plan is like waiting for Trudeau to get a vaccine.

  • edwinmundt WEAR A F😷ING MASK! (@edwinmundt) reported

    I see all these pics of people holding up their vaccination documents. I never received any paperwork when I had mine April 6 at the #yyc Telus Convention Centre. #abhealth

  • UrGirlSaigon Cookie Monster's Ex (@UrGirlSaigon) reported

    Never seen WORSE company than @TELUS @TELUSsupport in my LIFE. I been wit these ppl since 1998 & it was clearnet. My bill due first week of April but I was in hospital having emergency surgery so me/newborn WOULDN’T DIE!! Yet Telus keeps harassing me! Isn’t even month past due!

  • MattyPlumz Matt Plamondon (27-16-2) 🏒 (@MattyPlumz) reported

    Time to put up more towers @TELUS @TELUSsupport cause this is starting to get pathetic. Tired of paying $120 a month for cell phone service to have more dead spots than anything. There should be ZERO dead spots. It’s 2021 is it not?? #NoMoreDeadZones

  • CTVJefferson Jefferson Humphreys (@CTVJefferson) reported

    @PlateauKids @CTVMorningYYC Apparently no tech issues on our end. Maybe a Telus issue? Thanks for watching... trying anyway! lol

  • nandanvishwa Nandanvishwa (@nandanvishwa) reported

    @TELUSsupport There is no support! unhappy customer who has been lied to by @TELUS

  • nandanvishwa Nandanvishwa (@nandanvishwa) reported

    @TELUS they are unwilling to stick with original agreement pricing They will ignore you and not help.

  • MeowsMeoww Sarah (@MeowsMeoww) reported

    @TELUSsupport Telus is there still and outage in Surrey? Still no Cable or internet for almost 24 hours

  • HickeMike Mike Hicke (@HickeMike) reported

    @TELUS @Google Telus is the worst company in the world because of their customer service. Hands down.