Telus Outage Report in Waterloo, Ontario

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (48%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg, and Kitchener.

City	Problem Type	Report Time
Cambridge	Internet	20 days ago
New Hamburg	Phone	2 months ago
Kitchener	Internet	2 months ago
Cambridge	Phone	2 months ago
Cambridge	Internet	3 months ago
Kitchener	Phone	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

• 
  Ryan Leys (@ryanleys2) reported 2 minutes ago from Cambridge, Ontario

  @AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.

• 
  John Harris (@JStanley81) reported 7 minutes ago from Kitchener, Ontario

  @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

• 
  Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported 12 minutes ago from Kitchener, Ontario

  @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

• 
  Lorin (@lorinxoxo) reported 20 minutes ago from Kitchener, Ontario

  Shout out to Telus they got my back we still got service up in here

• 
  John Harris (@JStanley81) reported 25 minutes ago from Kitchener, Ontario

  @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

• 
  Peter Muscat (@Peter_Muscat) reported 30 minutes ago from Woolwich, Ontario

  @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

• 
  John Harris (@JStanley81) reported 31 minutes ago from Kitchener, Ontario

  I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

• 
  Karl Zenith Nieva (@TheKarltopia) reported 35 minutes ago from Waterloo, Ontario

  Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone

• 
  John Harris (@JStanley81) reported 38 minutes ago from Kitchener, Ontario

  @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

• 
  Michelle Oram (@MichelleOram13) reported 47 minutes ago from Kitchener, Ontario

  @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JFK (@john_jfked) reported 46 seconds ago

  @TELUS @TELUSsupport after having issues with my home security I called the support line and after running through all the options they gave us it ended up deactivating one of my cameras to which I couldn’t reconnect it. The support agent said they would have to send a tech

• 
  I'm the captain now (@RodPowers4you) reported 6 minutes ago

  @jodyheavener @TELUS @TELUSsupport Calm down Jody. You are not special. You are just a number, waiting in a line. Eat a CBD gummy and take a nap. Life is too short to get upset over something like internet. Just wait until you get sick one day, then you'll have something to complain about.

• 
  Spencer Bennett (@spencerbennett1) reported 9 minutes ago from Parkland County, Alberta

  I called @TELUSsupport to make a change on my account. The recording encouraged me to use the Telus App or website to make the changes, and warned that I could be charged a fee to talk to a real person. Is it standard practice to charge customers to talk to customer service?

• 
  Gen_Grevious ∞ (@Hrbngr_of_btfl) reported 10 minutes ago

  So my @TELUS internet service has just stopped the past four day for no reason. No notification of an interruption and no reason there would be one. And don't tell me to unplug it and plug it back in again.. I can't even call anyone to help. I'm using the worst week..

• 
  . (@imann871) reported 11 minutes ago

  @TELUS Optik TV is awful. Wouldn’t recommend to anyone. Thought your “fiber optic” tech would be beneficial for internet, same thing. 0/10, do not recommend.

• 
  EyeRise (@eyeriseca) reported 13 minutes ago

  Hey @TELUS please stop sending canvassers to my house to sell me fibre optic internet. You destroyed part of my yard putting it the cable. The last thing I’m going to do is support you for it.

• 
  Koleff (@Koleffwest) reported 13 minutes ago

  @TELUS we have been over-billed $590 for US roaming charges on Vancouver Island. Your support and loyalty teams refuse to credit our account for service we did not use. We will cancel all of our services

• 
  colleenm (@gomindshine1) reported 16 minutes ago

  @OttawaCitizen Hmm. 27.7 million to McKinsey to try to fix Harpers' Phoenix Pay - and I don't remember Harper having to deal with a pandemic, although he did sign a 31 year trade pact with China, borrowed 2 pandas and smiled while Bell and Telus did a deal with Huawei to do Canada's LTE ...

• 
  Ishita Mohit Verma (@IshitaVerma01) reported 18 minutes ago

  @TELUS @TELUSsupport do better. I am paying you guys hard earned money. And in return you are giving me ****** service. You have all call recordings right? Take my account number. And go listen to them first before you try to assure me again.

• 
  Baynish (@bbassit4eva) reported 23 minutes ago

  @TELUSsupport @spencerbennett1 @TELUSsupport - I was unable to reach a person. I kept going in circles, despite my best efforts. I’m a 20-year TELUS customer and I’ve never been more tempted to move elsewhere!