Telus

Telus Outage Report in Waterloo, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Waterloo, Ontario 01/26/2026 23:15

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Cambridge and Kitchener.

Loading map, please wait...
City Problem Type Report Time
CanadaCambridge Internet
CanadaKitchener Phone
CanadaCambridge Phone
CanadaKitchener Phone
CanadaWaterloo Phone
CanadaKitchener Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • RamoneCat Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • pkphoto Peter Knippel (@pkphoto) reported

    @nationalpost @TELUS Worst. Service. Ever. Worse than that, the customer service was non-existent. Couldn’t leave fast enough. The experience was so bad, I’m giving blocking @nationalpost a thought, just for the sponsored post.

  • Oracleof0ntario Franklin Fala (@Oracleof0ntario) reported

    @Navin_K_Arora I am extremely disappointed in your business services at @TELUSsupport @TELUS I have spent thousands of dollars in the last month porting my company from Comwave to your platform with very little support since signing a new contract.

  • GastownGay Skye 🇨🇦 (@GastownGay) reported

    @TELUS I get called once every 3 months or so in an effort to sell me TV services. The agent can never figure out what to say when I tell them I don't want TV shows. They just launch in to what TV shows I could be watching with Optik or Pik. But I don't watch TV.

  • ADCarryArcher Joseph Evans (@ADCarryArcher) reported

    @edgardme3 @jakkuh_t @TELUS the joke is how notoriously awful the server is, even fiber can only net 60 ping

  • nomorenoise3 nomorenoise (@nomorenoise3) reported

    @Questrade yes im in BC, no im not using telus...im on shaw, i have no internet issues

  • Wally45151327 Wally (@Wally45151327) reported

    @Questrade @sueharperphotos Stop blaming Telus. Your EdgeIQ is slow, website is slow too. Your having issues, please don't miss lead us.

  • Questrade Questrade (@Questrade) reported

    @sueharperphotos @BejasaMarco @RobRubuliak Hi Sue! Telus customers located in BC are having issues logging into their Questrade accounts. Our teams are looking into it so we can help resolve it. In the meantime, please try using mobile data or a different internet network as a temporary workaround. We're sorry about that.

  • RigbyH RigbyHU (@RigbyH) reported

    @jakkuh_t @TELUS Still 7 ping damn🗿

  • isiahamon Isiah Amon (@isiahamon) reported

    @TELUSsupport been getting a lot of reports from telus users who access a site we support regarding slowness and unable to load the page, one of my colleagues who is on telus is getting the same experience. What can be done to resolve this? No reports from shaw customers.

  • TenaciousPz Tenacious P (@TenaciousPz) reported

    @LanceStorm @TELUS @TSN_Sports I know it won't fix the recording, but as a Telus customer, you can download the TSN app on your TV (if it's a smart TV) or on your iPad or phone. They have every episode of Dynamite and Rampage under the "Games On Demand" tab.