Telus Outage Report in Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (21%)
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Wi-fi (11%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: New Hamburg, Kitchener and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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Scott Shannon
(@Shanny684) reported
from
North Dumfries, Ontario
@TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa Cameron
(@_LisaCameron) reported
@TELUSsupport yes, finally. A nice chap from Guatemala given faulty technology (not his fault). Unbelievable wait times (an hour) for a business line, to increase dividends and support a paycheque in South America. Thanks @TELUS ! /s
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Canadaguy
(@Canadaguy4) reported
@TELUSsupport @TELUS ..TELUS WTF OPTIKTV DOWN NET DOWN .. ITS TIME FOR REBATES
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Gerald Czinkota
(@czinkota) reported
@TELUS Just need to improve cellular service around the Gilbert plains area. Had no signal in that town
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Jesse Dymond
(@therealjbr80) reported
@TELUS @TELUSsupport any chance you'll fix the wifi on Haida Gwaii? I don't think you can call it highspeed.
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Alex McRae
(@BCLIONS_54) reported
@TELUSsupport technician to come and repair the intercom. Until today at 1:30pm when a @Telus technician called me to inform that his supervisor told him to not do the service call. My tenants are from Refugees from Syria and didn't speak much English 5
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Jaded 🇨🇦
(@jadedlove71) reported
@bamil73 @TELUS @TELUSsupport I am having issues the same argh !!
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Michael Law
(@mikelaw86) reported
It's so strange getting @telus advertising directly from @koodo. I mean, I get that Telus owns Koodo, but do you not want me as a customer? Lol emails convincing me to switch weekly.
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Archibald Key
(@KeyArchibald) reported
Surprised that @TELUS thinks I'll remain a customer after sticking to me with higher rates. Time to go shopping.
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𝕯𝖗𝖊𝖆𝖉 𝕻𝖎𝖗𝖆𝖙𝖊 𝕯.
(@CreepyXL) reported
@TELUSsupport I heard there is a way with Telus customers to force someone to press a button to activate the call, how do I set that up? It'll cut down on all the robocall scammers, at least until STIR/SHAKEN gets activated.
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Shelley Kentner
(@AlconaShell) reported
Just checking, after years of Telus abuse, and seeing they’re back to cute animals as advertising, does anyone else strongly dislike? My Granny said I’m not capable and never should be, able to hate.....