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Telus

Telus service status in Waterloo, Ontario

Why is my Telus service not working?

No problems detected

If you are having issues, please submit a report below.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 49% Internet (49%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Live Outage Map Near Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg, and Kitchener.

CityProblem TypeReport Time
Cambridge Internet 22 days ago
New Hamburg Phone 2 months ago
Kitchener Internet 2 months ago
Cambridge Phone 2 months ago
Cambridge Internet 3 months ago
Kitchener Phone 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • Peter_Muscat
    Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • JStanley81
    John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • MichelleOram13
    Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • lorinxoxo
    Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • OnuwajeShola
    Shola Onuwaje (@OnuwajeShola) reported

    @TELUSsupport @BevSuntjens Why is telus fibre optics Internet not working in Northern BC...Dawson creek to be precise

  • 9mobileng
    9MobileNg (@9mobileng) reported

    @dutchessnini Please note that the network operator that we partner with over there are as follows; Orange, Bell Mobility, Fido-Rogers, Telus Mobility, Video tron and WIND Mobility.

  • Wonton_
    Wonton 💙💛 (@Wonton_) reported

    @BRENTHOR check the upload speeds on the plan? If it's anything like TekSavvy, which I tried here in BC, they'll have the same DL bandwidth, but sneakily give you 1/10th the upload and probably a cheaper modem, worse tech support, etc I ended up going back to Telus after my experience

  • JoeC4281
    Joe Caverly (@JoeC4281) reported

    @TELUSsupport For many years, we have not had a problem with our Telus service. Now, our Telus service works sporadically with the newly installed entry access system in our condo building. (The old system would not work with new area codes, but worked fine with my Telus…

  • Tadeusz91Brian
    Brian Wielechowicz (@Tadeusz91Brian) reported

    @telus can not be trusted. Sent a technician unannounced and without consent to my property in Vancouver and disconnected my Shaw service. We’ve had a technician from both Shaw and Telus in since then and still no internet 4 days later. @TELUSsupport

  • placentadoc
    Dr. Genevieve Eastabrook MD FRCSC (she/her) (@placentadoc) reported

    Virtual care services through private companies are a huge problem. Here’s an example of why: Recently, I got a referral from Telus Health for a patient with a gyne issue (abnormal bleeding). Never examined because it is virtual “care.” This is NOT acceptable practice.

  • vissfam
    vissfam (@vissfam) reported

    @TELUSsupport I've asked Telus for several years to bring pure fibre to our area so I can have faster internet but have never had an answer. It's always been "wait a year". I need to know if it is coming. Otherwise I will cancel Telus Hub and get Starlink.

  • MeganJourney1
    Megan Journey (@MeganJourney1) reported

    Telus: robot takes private info, transfers you to a person, who is rude, Carlos loyalty, who asks all the private info, then transfers me to another person, who asks all the same info. Telus is rude and useless!!!

  • Hrbngr_of_btfl
    Gen_Grevious ∞ (@Hrbngr_of_btfl) reported

    WHY IS MY @TELUS INTERNET CONSTANTLY UNRELIABLE!? Wether it's on data or my home internet, constantly an issue. Between the 2 bills I'm almost paying 200$. This is ridiculous.

  • Proficiency_
    Pro (@Proficiency_) reported

    $2200 + won in Canada Telus tourney, not a bad Saturday. Some spending money for my trip to Italy/France :D