Telus Outage Report in Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Scott Shannon
(@Shanny684) reported
from
North Dumfries, Ontario
@TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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It's not a conspiracy theory if it's true
(@bk1022) reported
@TELUS Canada is a garbage communist country. No thanks.
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ByerleyR
(@1packerray) reported
@MarkSweeney @IRPlawyer @TELUS They called my 82yo mum. She thought she had to let them in cuz they told her the area is being upgraded. They were trying to take advantage of a senior citizen. It wasn’t until she told me that I called them and canceled it. How horrible they are. I’ll never use them EVER
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Heidi Archer
(@hhaidagwaii) reported
@TELUS @TELUSsupport @telusmobility over 2 hours on hold and troubleshooting only to be told there’s nothing to be done bc I haven’t wasted 2+ hours on more occasions to tell Telus their hub is ****
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TELUS Support
(@TELUSsupport) reported
@MistrMaroon Hi there! You could go out and buy another router and it should work. However, the only thing is that TELUS cannot help when it comes to setting it up since our Troubleshooting team is not familiar with routers outside of TELUS.
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*A$AP*
(@Ajani1982) reported
@CBCNews Never going to happen buddy...only way it happens is if they allow the big American service providers in to compete with the Monopolyof Rogers and Bell(Telus as well)...but that won't happen anytime soon..
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Suhan
(@suhanxli) reported
@TELUSsupport @TELUS got billed for dialing my voicemail without a roaming pkg, only to find messages were scams/phishing. CSR agent arguing that “I used my phone while roaming”. What a dumb and counterintuitive customer experience
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Loributler
(@Loributler5) reported
@IRPlawyer @TELUS I am going through something similar with a concern of increasing & breakthrough cases with compromised people in my home, for more repairs which previous 3 did not work for same issue. I am just the little guy.
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Janis Zroback - Victoria
(@JanisZroback) reported
Big corporations took money from the Canada Emergency Wage Subsidy - money that came from the taxpayers. Suncor, Telus, Bell Canada all took from this public tax pool, but have not disclosed how much. The people have a right to know how badly they're getting screwed #makethempay
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♡kelly♡ ☃️
(@kellythe1st) reported
@IRPlawyer @TELUS Blocking me won't help. I have 3 accounts.
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Dave Does Lawns
(@Dave_does_lawns) reported
@TELUS 2 months ago I switched many personal and business services to telus. I need a manager to call me immediately or I will cancel everything!