Telus Outage Report in Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: New Hamburg, Kitchener and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Muder of Crows
(@MuderOf) reported
Follow along as I document my customer service experience with @telussupport I have had 2 @telus reps reach out to say someone will call me. Waiting.......
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Legman
(@blkh2o61) reported
1/4 Wonderful world of Telus Smart Hub! Three calls to us to sign up for new and improved Wireless internet smart hub in our area, Rosalind Alberta. Ask how they can provide wireless internet, but cell service here is nothing less than deplorable so can’t get rid of landline.
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Adi lally
(@adifood1234) reported
@TELUSsupport Also for home service switch over to @Shawhelp. I’m on Shaw never had an issue tv is the best bluecurve. And I got internet 300 never had an issue or drop. With Telus I always had issues
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Legman
(@blkh2o61) reported
4/4 Who else got sold a bill of goods? This is not a great business strategy, poor customer relations are built, not to mention the time taken by us and them to determine this should never have been sold to us. Yay Telus!
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Pam Roach
(@pamelamroach) reported
@MDforChange @abidma09 @TELUSHealth Agree Katie. I won’t use Telus Health in any instance, and will always find ways to support our publicly funded health system.
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Debbi Ragogna
(@DebRagogna) reported
from
Toronto, Ontario
Hey @adtcanada @ADT curious to know why you have a 'Contact Us' form on your website? I used it over 2 weeks ago and yet no one has gotten back to me. I won't go into the other bad service I've had since @telus has taken over. #shame
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Eric
(@Eric31386734) reported
@TELUS I lost my employment and appartement during this covid B.S. I no longer have cash. Am a single dad, with health issues and legal problems. I live out in the country and don’t have transportation. The cell is my last chance at freedom and I’m about to loose service. F.Y!
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Mr.D
(@MrD61908906) reported
@TELUSsupport Why has Telus support located in the Philippines? I thought I was with a Canadian company not some sweatshop in the Philippines
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Glen Wakefield
(@gpwakefield) reported
@SamsungCanada Hello a senior here on a fixed income, have an S8 and purchased 2 more for parents in their 90s with health issues. Love the phones, never a problem. Telus employee told me to upgrade as soon S8 not supported? Yikes I cannot afford new phones.
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John P. Anstett
(@p_anstett) reported
@jasonfherring @calgaryherald @nenshi Why is zoo lights not shut down. There were more than a thousand cars in the parking lot last night. Why isn't Olympic Plaza not shut down. You are encouraging people to congregate. Why is Telus Spark open? MIXED MESSAGES BY THE AUTHORITIES.