Telus

Telus Outage Report in Waterloo, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Waterloo, Ontario 03/25/2023 10:20

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • Internet 52.85% Internet
  • Phone 19.19% Phone
  • Wi-fi 12.78% Wi-fi
  • TV 7.69% TV
  • Total Blackout 4.61% Total Blackout
  • E-mail 2.89% E-mail

Live Outage Map Near Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Cambridge.

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CanadaCambridge Total Blackout
CanadaKitchener Phone
CanadaKitchener Phone
CanadaKitchener Phone
CanadaBaden Phone
CanadaNew Hamburg Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:
  • Shanny684 Scott Shannon (@Shanny684) reported from North Dumfries, Ontario

    @TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.

  • ryanleys2 Ryan Leys (@ryanleys2) reported from Cambridge, Ontario

    @AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.

  • TheKarltopia Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, Ontario

    Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

  • RamoneCat Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

Telus Issues Reports

Latest outage, problems and issue reports in social media:
  • pyeinburnaby Grant Dawson (@pyeinburnaby) reported from Buckingham Heights, British Columbia

    Waiting for #telus support to call me back. No internet. Any guesses on how long this will be? We are at 35minutes already

  • rhondamas74 rhony (@rhondamas74) reported

    @TELUS your Optik TV movie ‘service’ is a pile of dog ****.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    That resiliency consultation is f*cked. 100% f*cked. Telus is going on about stuff in the secret side-consultation that the #CRTC *made out of scope* in this consultation and bringing stuff up that no one is even aware of because it's in a diff file This is bad. CC: @CanadaPIAC

  • Lissa2426 Lissa (@Lissa2426) reported

    @TELUS it’s now $14 a day for easy roam in the US, seriously what the heck is with these increased prices, it used to be $7!! This is ludicrous, I will definitely be shopping for a new carrier!! Not that you care but you’ve lost a customer!! 😡

  • Whiskey2ooo Sensei alexandre prevost (@Whiskey2ooo) reported

    @marek_zyskowski @HerbZurkowsky1 it will never happen a CFL team in Quebec no owner and no stadium tell me not the telus stadium it's not a CFL stadium with too few seats

  • MikeNusca Mike Nusca (@MikeNusca) reported

    Upgrade your cell towers @Bell @TELUS in Nova Scotia especially the south shore. Only 1 bar of LTE on a good day. But I get full service of 3G that’s useless

  • JuliusBarthelme Jay Alary (@JuliusBarthelme) reported

    @TELUSsupport Is there an issue with Crave on Telus Optik not updating? This week’s new episode of STAR TREK: PICARD is available on the Crave app, but it’s not appearing on the Telus Optik version on my 4K PVR. Can you help a Trekster out?

  • Mikaufoxy Mikaufoxy 🐶💣🌻🇺🇦 (@Mikaufoxy) reported

    @TELUS A company called FDR Ltd. has been harassing me lately and I'm looking to block their contact from further contact because I don't want to do business with them. Can you help and investigate?

  • OfTwittah Paul (@OfTwittah) reported

    @Costant9Richard @SpaceX This is for remote internet. Cheapest option is Telus Hub. LTE network. Everyone and their dog has it where I live and its absolutely garbage.

  • ankitb_skb Ankit B. (@ankitb_skb) reported

    @TELUS @ctvedmonton Called to request a technician for a jack activation (Ethernet/Wired internet connection), only to found out that it will cost me $225 ($150 for visit and $75 for service). This is more than to see a Doctor in absence of a health card. Height of greediness.