Telus Outage Report in Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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iFineFILMZ Studio
(@AmrikSinghPabla) reported
@elonmusk When will Tesla release a phone with satellite signal? Rogers, Bell & Telus are robbing us #Canadians. Imagine through Tesla cell phone you may call all around the world without costing you extra and having an unlimited internet data. @Rogers & @Bell would be crying.
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hipster antitrust
(@RilkeanHeart19) reported
Ah Telus: call sales, wait 2 minutes for service. Call customer service, wait up to what? 3 hours? “high call volumes”… uh huh…
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Mo
(@mogrant61) reported
@Jimatsunrise @dubsndoo That would be the banks decision to not hire enough people. They could fix that, easily. I think the worst ones are the phone companies. Telus, Bell and Rogers have absolutely horrific wait times. Hours and hours. And something they also could fix if they wanted to.
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Jackie Seidel, PhD
(@JackieSeidel1) reported
@TELUS what if tech doesn’t show for repair appt? I need to leave. Your “agents are helping other customers” & I’ve been on hold for 25+ minutes. Last weekend was on hold for 2 hrs for mobility issues & 1 hr for internet tech issues. Tired of your hold music & corporate bragging.
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Synthetic Animals
(@moodyangela) reported
@Vickietorious Wtf Isn’t it also charged extra if you use a credit card? Or is that just Telus?
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brilliant
(@catsarecool282) reported
@TELUS @TELUSsupport I would just like to say, your internet, is ****. It literally cannot handle more than 1 person at a time using it
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Cindy Cavanagh
(@CindyCavanagh2) reported
@telus purposely muting & not answering calls for 2 weeks, @MLA_Danielle @shaw not legal! Neither is giving customer cost & changing. Me!
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Will sookram
(@anthony126456) reported
TELUS customer service sucks!!!!!!! I cancelled my service and there is a refund. They are not sending it, called them but cannot get anyone and online service doesn’t help either!!!! NEVER Telus again!!!!
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Kepler 62f
(@Kepler_62f) reported
Anyone else in #YYC experiencing a Telus internet outage?
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Imran Hxz
(@HXZ1604) reported
@TELUSsupport My name is Hasnain and I brought 5 lines from bell to telus with home internet, TV and security. I have the worst ever experience joining telus. I spend hours of my busy time waiting and talking to useless so called customer service. I would like to reach Zainul Mawji.