Telus Outage Report in Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (47%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (5%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Strawberry ********
(@Sir_Boops) reported
> Downtown > telus falls back to 3g Come ******** on telus, this should be mmWave, c-band minimum
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Capo Padrino
(@capo_padrino) reported
@TELUSsupport May 15th and still not resolved. Technical Manager told me he would call me back with a solution…that was over a month ago!! If anyone is contemplating @TELUS fiber…think twice. The service and promises after the fact are garbage.
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Felix
(@felix4402) reported
@lraitt Not sure what gov't has to do with it? Sounds like a customer service issue with Rogers/Telus/Bell
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Mellanee
(@Mazikeen350) reported
@TELUS Yeah well… you should start by having ALL your service everywhere in Canada to start with. Been decades now.
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Mister StellerRC
(@Stellerrc) reported
@TELUSsupport @TELUS You People Have Serious Problems Over At The Credit/Bill/Paying Why Can't I Pay My Bill? Let's Go To Court, Shall We? #LetsGo Destroying Credit Hassling People Is Disgusting Business Practice. Customer Service Sucks, Serving Soon, Ball Is In Your Court 3 Hrs
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Arvin
(@arvin46) reported
@TELUSsupport Your tech team is well aware Telus is having poor signal issues in downtown Vancouver, there’s just no timeline for when the towers will be upgraded/repaired (even now, almost 2 years later). That’s what I was advised. There’s nothing more to investigate.
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Darren Read
(@DarrenReadUFO) reported
@TELUS @TELUSsupport can you please explain to me how you can let 2 elderly people with health issues have no access to their phone line, which they need incase of an emergency, because of an incompetent repair team? 5 days no phone, really?
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BdblE
(@MsYouDoYou) reported
from
Burnaby, British Columbia
@moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus
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Ian Bushfield
(@ibushfield) reported
@denisagar @dustbobgod Problem in Canada is almost all the small companies just piggyback on Shaw/Rogers/Telus networks - only in parts of some downtowns can you get indie fibre
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Elke Babiuk
(@ElkeBabiuk) reported
@thevinetway @1loriking I also remember that Telus never had cable long ago & don't remember when they finally offered cable packages. If I remember correctly, there was a big court thing on whether Telus could use existing infrastructure for their internet.