Telus

Telus Outage Report in Waterloo, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Waterloo, Ontario 01/27/2026 17:50

January 27: Problems at Telus

Telus is having issues since 03:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Cambridge and Kitchener.

Loading map, please wait...
City Problem Type Report Time
CanadaCambridge Internet
CanadaKitchener Phone
CanadaCambridge Phone
CanadaKitchener Phone
CanadaWaterloo Phone
CanadaKitchener Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • RamoneCat Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • dstroy Dorota (@dstroy) reported

    @notthatkristen @TELUS yes. all the phones in our house using telus have been buzzing over and over with no service notifications this morning

  • OfTwittah Paul (@OfTwittah) reported

    @TELUSsupport Can I temporarily stop paying for this service too? Seeing as you can temporarily shut mine off whenever ya want lol whats going on Telus?

  • knockoutpanda Nicholas (@knockoutpanda) reported

    @TheFlopFish @koodo Part of Telus network I guess

  • Bnkr_Chk2 Terry 🇨🇦 (@Bnkr_Chk2) reported

    Lots of fun with my Telus service this morning. Cell service is intermittent and my wifi which is cellular based is pretty much useless. I’m just north of Edson AB. Hopefully being worked on.

  • ChrisPa13596238 Chris_hellcat (@ChrisPa13596238) reported

    @NicPhd @koodo All of Canada for Koodo and Telus are down right now. Apparently Bell too.

  • tlb_2011 Terri L Brown (@tlb_2011) reported

    @catester @TELUS @Telus support

  • StrathearnSax The Strathearn Sax (@StrathearnSax) reported

    @jesssicrap @TELUS Lawl, I legit am on hold trying to sort mine right now. Nm it's a bigger issue.

  • jherman644 Heman (@jherman644) reported

    @TELUS what's Happening with data? Unable to send any messages. Huge problem

  • CookinDen Denny Williams (@CookinDen) reported

    @TELUSsupport no service here in Burnaby BC. Cut off mid call that I waited an hour for #RBC. Thanks Telus.

  • ChrisPa13596238 Chris_hellcat (@ChrisPa13596238) reported

    @bella_wella13 @koodo Bell, Telus and Koodo are down across Canada