Telus

Telus Outage Report in Waterloo, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Waterloo, Ontario 03/12/2026 10:35

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Waterloo, Ontario

The most recent Telus outage reports came from the following cities: New Hamburg, Kitchener and Cambridge.

Loading map, please wait...
City Problem Type Report Time
CanadaNew Hamburg Phone
CanadaKitchener Internet
CanadaCambridge Phone
CanadaCambridge Internet
CanadaKitchener Phone
CanadaCambridge Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • ryanleys2 Ryan Leys (@ryanleys2) reported from Cambridge, Ontario

    @AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.

  • RamoneCat Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • Shanny684 Scott Shannon (@Shanny684) reported from North Dumfries, Ontario

    @TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • TheKarltopia Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, Ontario

    Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • AnonAcc26762223 AnonAccount (@AnonAcc26762223) reported

    @SashaWylde If you have Telus, they have a service you can opt into that requires any number not on a list you provide to give a code when they call. If they don't enter the code then the call is disconnected.

  • SinglaGau Gaurav Singla (@SinglaGau) reported

    @TELUSsupport Switched from Bell to Telus because of wrong billing issues with Bell. My first bill for mobility and home security, both at Telus are even a bigger disaster !! Call me @ 647-617-9339

  • NorbertStm1 Norbert St Martin (@NorbertStm1) reported

    @elks @TELUS You'll have to pay me to take that ugly piece of equipment.. the team sucks as bad as the logo.

  • kijekijikokwe Charlotte Hunter (@kijekijikokwe) reported

    @crys_tom You could go on Telus Health or some other online GP service (I think OHIP covers that now) and ask for a prescription of Zofran. Works better than Gravol. No drowsiness. Expensive. I can't see any doctor saying no.

  • LuvKimber Kim (@LuvKimber) reported from Surrey, British Columbia

    So after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???

  • riylee Ro (@riylee) reported

    @TELUSsupport Massive migraine & anxiety trying to get @TELUS to fix their mistake. Somehow they changed the number I've had over a decade without me requesting it. Still waiting on support with them. If you can't text or call me, this is why.😭😭😭

  • J_L_Walker Jonathan Lloyd Walker (@J_L_Walker) reported

    Hey @TELUS Don't have your call center phone customers saying they are looking to improve service and cost and then proceed to take 10 minutes to finally tell me they're just trying to sell expensive Optik TV that I cancelled 6 months ago. Annoying.

  • vogueing M 🇵🇸🎃👻💀🕸 (@vogueing) reported

    @mapleservo I do this with Telus every 2-3 years. We all do it. It sucks but it keeps the bills low.

  • HarnarinderSin3 Harnarinder Singh (@HarnarinderSin3) reported

    @TELUS Very frustrated for not getting the home internet. Very poor service, thought I was getting associated with a world class company. Been waiting for 9 weeks and still no progress. SHAME!!!

  • _MsJanJan Janice (@_MsJanJan) reported

    @TELUSsupport @Telus why am I being billed for services I don’t have? I’ve been trying to contact you for over a week? With no resolution and before you tell me to DM I already have and haven’t received a response.