Telus

Telus Outage Report in Waterloo, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Waterloo, Ontario 11/12/2025 15:05

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • coffeehustler Martino (@coffeehustler) reported

    Avoid TELUS security at all costs, active alarm situation (albeit false alarm) call the support line, 1 hour wait time, have to leave number for callback to ‘ignore’ false alarm…

  • ddalessandro Dan D'Alessandro (@ddalessandro) reported

    @telus #telus 1 hour and 45 min!! And then they had to transfer me to Support group ensuring me it wouldn’t be a wait and 20 min later I’m waiting!! And there’s NOTHING I can do.

  • LifesrealMVP Stephen Ball (@LifesrealMVP) reported

    @TELUS you guys have the worst customer service. Waited over an hour for a call back, immediately put on hold. Trying the chat online. I'm the 26th in cue. Hire more people.

  • pcampisi14 Paolo Campisi (@pcampisi14) reported

    How many people do you think know that each TTC subway station is equipped with cell service for Bell, Rogers and Telus but they won’t pay to enable the service.

  • MarkusLkraM Marky L. (@MarkusLkraM) reported

    I was conversing with someone from @RogersHelps 3 weeks ago when this was happening and all they could tell me was submit a complaint to the Anti-Fraud website. While the conglomerate of Bell, Rogers and Telus (Rogers is my provider), gouges Canadians everyday with their prices..

  • CPComm Campbell Patterson (@CPComm) reported

    @BenKlass @quaid_jennifer The other problem with this expedient decision is it ignores the fact that the number of TSPs competing in Canada will be reduced by one. Given Bell, Telus, & Rogers will control north of 99% of wireline FTTP and wireless 5G, Canadians need more competitive choices, not fewer.

  • llhawaii Loreo (@llhawaii) reported

    @OrcaBC101 @ED75Green @ServiceCanada_E It is disgusting 🤢 🫣😱🤯🤯😵‍💫😫😡🤬😤🤯🥵 being on hold is mind warfare , there has to be a better way , how can waits be so long on the phone 📞? Hire more people , let the higher ups run the phones one day a week to speed things up 🙄🙄😬 Telus is awful too

  • spluezzzzz Spluezzzzz (@spluezzzzz) reported

    Finally got my #telus issue resolved after more than 4 hours now. (I had to call back several times after being hung up on as well 🤬.Thanks Hugo for saving my sanity. Getting the runaround and being put on hold multiple times is not acceptable!! :( #telusfixthis

  • v_bernardi Val Bernardi (@v_bernardi) reported

    @TELUS I am not paying for services I never had

  • MattMacKnight Matt MacKnight (@MattMacKnight) reported

    @TELUS @TELUSsupport all of want is to upgrade my phone because you dictate a deadline. You charge $50 more to go to a local store and support local. You have no phones in stock locally. So I go online & it throws a fit. Waiting an hour+ for a call back. Been with you 2007-2023