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Telus

Telus outages and service status in Waterloo, Ontario

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around Waterloo, including 0 direct reports.
  • The most common problems reported in this area mention Total Blackout and Phone.
  • 50% Total Blackout (50%)
  • 50% Phone (50%)

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

June 12: Problems at Telus

Telus is having issues since 07:20 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Cambridge, and Kitchener.

CityProblem TypeReport Time
Cambridge Total Blackout 15 days ago
Kitchener Phone 16 days ago
Cambridge Internet 3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • JStanley81
    John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • JStanley81
    John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

  • TheKarltopia
    Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, Ontario

    Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone

  • lorinxoxo
    Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • RamoneCat
    Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

  • Shanny684
    Scott Shannon (@Shanny684) reported from North Dumfries, Ontario

    @TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.

  • MichelleOram13
    Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • JStanley81
    John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • JStanley81
    John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • Peter_Muscat
    Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • ryanleys2
    Ryan Leys (@ryanleys2) reported from Cambridge, Ontario

    @AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • chaunceybeggs
    Chauncey Beggs (@chaunceybeggs) reported

    @AgeNuclear @KeldonB Agreed. Telus never misses an opportunity to charge more fees, especially hidden ones.

  • PaulB527811000
    ShredderCowboy (@PaulB527811000) reported

    @JonFraserTF @TELUS Who are you going with Jon? I have had it with them and there cutomer service.

  • ScrubHill66
    ShaunaHill66 🇨🇦 🇱🇷 (@ScrubHill66) reported

    My mom's landline has been out since June 1st, appt on the 17th for tech. @TELUSsupport escalated it, the team called me today to tell me they would call me after the 17th to make sure it was done. That's not what "escalated" means! Will switch after 50+ yrs with @Telus #horrible

  • MoMoMacro
    MoMoMacro (@MoMoMacro) reported

    @hennycapital $AMPG adding $AMZN and $NVDA to the customer wall while real hardware is already deployed at TELUS sites is a different animal than an LOI. Market down 2%, this up 20%. That spread is the tell.

  • stevealdred
    Steve Aldred (@stevealdred) reported

    So @TELUS I can connect to the network without a SIM card now? No? Then charging for one is a connection fee.

  • engalicorn
    Colin Regan 🚀 (@engalicorn) reported

    @JonFraserTF @TELUS Yeah my experience last month with them was brutal. Activated international roaming online no other option. Turns out Seattle isn't international. $100 worth of roaming fees before I even left the airport @ $5/mb They text me "Text ROAM" to activate timing. "How embarrassing there's been an error" 2 hrs with tech support no solution. Bought $25 dollar esim online. Unlimited data for 5 days. 1/5 the cost of Telus Roaming plan that I can't add. Now I know.

  • IvankaTr2024
    Mr Wolf (@IvankaTr2024) reported

    @ElizabethRBess @perfectrose2011 Cancel Rogers - get tek savvy or Telus

  • Puckluck81
    Name (@Puckluck81) reported

    @TELUSsupport @TELUS my refund has been on going for 15 days. You promised a call back in 48 hours 72 hours ago. Of this is customer service I think @Rogers might have several new customers.

  • HoggHead2375
    HoggHead (@HoggHead2375) reported

    @JonFraserTF @TELUS Telus is terrible. They are collapsing fast. And can’t fix it

  • Watchdog_MP
    Chris Ryan (@Watchdog_MP) reported

    📱 Starting June 12, CRTC says no more activation fees, plan modification fees, or most early cancellation fees. Let’s see how long it takes them to comply with this… Spoiler: They won’t. Bell, Rogers, Telus and the rest will just hike base monthly rates, push harder on device contracts to keep cancellation fees alive, and invent shiny new “admin” or “service” fees with different names. Same game. Different rules. Regulating junk fees is cute. Breaking up the oligopoly and letting real competition in is what actually lowers prices for Canadians. How creative do you think they’ll get? Drop your predictions below. #cdnpoli #CRTC #Telecom