Telus Outage Report in Waterloo, Ontario
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Telus
Telus is having issues since 06:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (51%)
-
Phone (21%)
-
Wi-fi (10%)
-
TV (7%)
-
E-mail (6%)
-
Total Blackout (5%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
-
John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
-
John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
-
John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
-
Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
-
Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
-
Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
-
Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
-
Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
-
John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
-
Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Achek1720
(@achek1720) reported
My business has been left virtually inoperable going on 5 days. Living at my shop post surgery and now having to cancel my vacation last minute all thanks to an admittedly "error on their end" by @TELUS @TELUSsupport with no resolution in sight Thanks for telling me to be patient
-
Northside Chad
(@northsidechad) reported
@TELUSsupport Hey Telus Support, is there anyone working this account tonight?
-
Adam Bissonnette
(@AdamBissonnette) reported
Boy, if it's my equipment and not Telus's hamsters dying that's causing my unstable internet, I'm going to be viscerally upset. Can't afford a new router right now.
-
MtPleasant
(@JekyllnnHide) reported
why (tf?) did I get a 23 page package in the mail from telus, on no prompting, after 20+ yrs of having the acct??? I think it's informing me of my obligations in being a customer. I get to do hours of phone time to fine out. Delightful, @telus gee, thanks.
-
Jas In 🇨🇦 Gettr: @JasinCanada
(@keepontruckin78) reported
@dee_brown @TELUS This is just virtue signalling. At @telus you don't give a **** about people living below the poverty line on disabilities but you can donate money to Canadian youth and people in Ukraine.
-
↘️🧘♂️The Jedi🃏 ↙️ 🛰 Streamer and Creative✍📖
(@RyanHauck7) reported
anyone else in ontario having issues with cellphone service?? I'm with @TELUS
-
Rob Little
(@roblittledotca) reported
@AwaitingJuno #oaklands #yyj got particularity bad bout 3-4yr back. Garage doors. Ally fences. Hydro/Telus/Shaw service boxes/stores…
-
Phoenixxx_Reighnne
(@PheonixReighnne) reported
@TELUS I am on AISH.. & have internet for good.. & after a year of calling trying to find an account number & reconnection fees after 14 months I have received my first bill I don’t feel I should have to pay a reconnection fee where my account was never set up to receive a bill
-
Dani Maldonado
(@BuildThisHous) reported
@TELUSsupport A punch to the gut, because we were not notified prior. I checked all docs and no word. Talked to cust serv. Would like to end on a good note. Cancelled service. We stayed and paid 10 months at $150+$240+tax because we loved Telus, then $240 more?
-
Jawsmeena🇺🇦
(@sangherajasmine) reported
Cancel its 951 on telus lmao