Telus

Telus Outage Report in Waterloo, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Waterloo, Ontario 10/11/2025 03:50

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. E-mail (4%)

    E-mail (4%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • JellyMurray murray (@JellyMurray) reported

    @TELUSsupport I’ve lived in Cookstown Ontario for 10 years i’ve always had Telus but for some reason I have no reception at my house now it started last weekend is there a tower down or what’s wrong?

  • DianeMcN Diane McNally (@DianeMcN) reported

    All time customer service help line FAILS: winners @TELUS @TELUSsupport @Vancity

  • junekrisko June Krisko (@junekrisko) reported

    @LokiHighlock Yah, I guess it depends on the carrier. I have Telus. I just started blood pressure meds last month and then it was discontinued. Now I'm on my third different one. Having issues with side effects. Frustrating!

  • ClaytonBurnsPhD Clayton Burns (@ClaytonBurnsPhD) reported

    @dexamethasones TELUS operates out of Charlottetown. This is an area where service is improving rapidly. I do not anticipate any difficulties.

  • DaClownShow Da Clown Show (@DaClownShow) reported

    Why does #MyTelus even exist? In the years I've been with you, it has never been useful for ANYTHING other than paying the hundreds a month it costs to be a client. Can't change my channel package; can't update a SIM. NOTHING! @TELUSsupport #BestOfTheWorst #Telus

  • WyattTanton Wyatt Tanton (@WyattTanton) reported

    And let’s not forget about @JackieLovelyMLA and @jkenney using Augustana as a photo op for their “investment” in rural Alberta broadband (read: throwing more cash at Telus without solving the problem) as Augustana faces the risk of being shutdown because of the UCP’s PSE cuts.

  • SamSteele1848 Sam Steele (@SamSteele1848) reported

    @rexglacer The telcos can pound sand. These guys knew they were gambling and it looks like they're going to lose. And I'm totally fine with having CAF observe the deconstruction. Telus and the Bell Media Boyz can remove this toxic equipment from our network at gunpoint for all I care.

  • CholakRosanna Rosanna Cholak 🇨🇦 (@CholakRosanna) reported

    @SiebeforORD1 @50linesonly I think there are as they sY too many cooks spoil the soup as I am having major issues with carrier Telus up here for months

  • AmandaM4y AmandaM4y (@AmandaM4y) reported

    @MobileSyrup Is this another fake altruistic gesture, much like their “support for small business” scam that was really a trick to force them to sign up with Square? #telcom #telus

  • MoneyRaisingFoo Allison Barber (@MoneyRaisingFoo) reported

    @DrJayDrNo I like my Samsung. Two years no issues. Oh, and my kids got it free with a new Telus account.