Telus Outage Report in Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: New Hamburg, Kitchener and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Scott Shannon
(@Shanny684) reported
from
North Dumfries, Ontario
@TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Rhiannon Morse
(@wsilverwings2) reported
@UbakaOgbogu What the **** is an "oncology navigator"? How is this allowed? They are distracting with us with all the other bullshit and Telus and Loblaws and ex oil companies are worming their way in to our healthcare.
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Marc Tardif
(@MERLOTMARC) reported
Good news: I finally received a phone call from my long lost relative from Algeria Bad news: He called 9 times yesterday, including 12:54am Good news: Telus Call Control #nomorerobocalls Sorry friends and family, you’ll need to press 7 to talk to me
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Dean Corda
(@deancorda) reported
So Telus was finally able to chase me away as a customer. I stuck it out as long as I could but paying $15 a month more than what a competitor offers was a bridge too far. I tire of the foolish games we have to play due to the lack of competition against these monoliths.
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Frances Auger
(@fern_60) reported
@teririch @tlshields85 I had to phone Telus for my reduction - they did not contact me, and were quite happy to continue to charge the max for my phone service.
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Trent
(@trwphotonanaimo) reported
@PeterKellyBC Huh? Emergency alert test is scheduled for today in BC. I have a dual SIM phone, it usually comes twice for me minutes apart. Not sure why I did not happen for me yet, maybe other phone on Rogers but Bell & Telus not tested yet.
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Dan Smith
(@ottawadansmith) reported
Can we do some government research into what @Starbucks is using for their Wi-Fi signal? Telus can barely get me a couple bars of cell reception most of the time but meanwhile my phone reconnects to the SB Wi-Fi portal every time I drive within 50km of an espresso bean. 🤔
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🔥FieryWildCat🐯
(@AngelicParadox1) reported
@horn_n_piano @TELUS @TELUSsupport Good idea..maybe if I bombard them with tweets they’ll finally HELP me. I’m about to lose my wifi.
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LifeIsRuff
(@coolfactor) reported
@TELUS Switching my internet service. Registered as PureFiber, but got Bonded ADSL installed instead. Called number to move service, got PureFiber team. They need to transfer me to the Copper team. Now on hold. This is ridiculous. Please unify your support teams!
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Mike Hanlon
(@HanlonMike) reported
@TELUSsupport you have the absolute worst telephone system for support I have ever encountered. You won’t even put me in touch with a human being. #failure #TelusFail #Telus
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jsut
(@jsutcliffe884) reported
@CHEK_News Nope, using Telus network. Volume on my phone was turned off but no text message received either. I did get alerted that it is recycling day, however.