Telus Outage Report in Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: New Hamburg, Kitchener and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Musaic2
(@Musaic2) reported
The #transcanada highway drive between #Manitoba and #Ontario already has spotty cell service. Neither @Bell @Rogers nor @TELUS have announced news to upgrade, only plans to eliminate service.
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Darcy Rogers
(@DarcyRogers2) reported
@TELUS Still waiting for even adequate cell phone reception in Airdrie, Alberta. I realize that you're very busy digging up people's lawns to ram fibre connections down their throats, but how about another cell tower or two in a city of 70 thousand people? Thanks.
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Santiago Sánchez
(@Sansj17) reported
@TELUS Chill on the promotion emails! I've gotten 3 so far today, and it isn't midday yet. One more and I'll cancel my service.
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Commissioner Miner
(@fanCRTCProfling) reported
On issues requiring refunds, does Telus refund that processing fee? #CRTC Let's say u trial their service, price was advertised as one thing but they charged another due to C/C. Person leaves in the 30-days due to low quality (or any other refund issue) That refunded?
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Celine McEachern
(@Celine_McE) reported
Will be dropping @TELUS as my provider due to the $7 bill increase for no change in service. Not once have I felt like a ‘valued customer’ with Telus.
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Sandras
(@sandradee56) reported
@asiroisy @LisaSingerUBC @richardzussman Wtf. I just lost my family doc to retirement. Was advised to research Telus Health . 😡
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chronic-feuer
(@ChronicFeuer) reported
@TELUSsupport The call was never completed. Over 3 hours on the phone and your stupid sales team couldn’t figure out phone line and voip. Now I’m stuck in a 3 yr contract for internet and I need a landline and don’t want to use you anymore. #never sign a contract with @TELUS.
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Steven
(@faria_wong) reported
Telus Canada - ADT pulse is not working. Last time this occurred one of their analyst coded something incorrectly. 5 days and still no fix. Telus Customer Service is truly the worse. Don’t rely on Telus for home security.
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M.
(@accordingtomio) reported
@MsBehavior @Bell_MTSHelps I am glad they sold my account to Telus. Haven't had any issues with them, so far, in the last five years. MTS was legit the worst.
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William G
(@vivian_rivian) reported
@TELUSsupport @TELUS What’s going on with the ADT Pulse app? We’re away and unable to access our home security to check cameras etc. It’s been 4-5 days, no contact from TELUS acknowledging there’s an issue, are you fixing this, what’s going on!?