Telus Outage Report in Waterloo, Ontario

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

• Internet (49%)
• Phone (23%)
• Wi-fi (12%)
• TV (7%)
• E-mail (5%)
• Total Blackout (4%)

Live Outage Map Near Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Cambridge, New Hamburg, and Kitchener.

City	Problem Type	Report Time
Cambridge	Internet	22 days ago
New Hamburg	Phone	2 months ago
Kitchener	Internet	2 months ago
Cambridge	Phone	2 months ago
Cambridge	Internet	3 months ago
Kitchener	Phone	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

• 
  John Harris (@JStanley81) reported 1 minute ago from Kitchener, Ontario

  @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

• 
  John Harris (@JStanley81) reported 2 minutes ago from Kitchener, Ontario

  @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

• 
  John Harris (@JStanley81) reported 4 minutes ago from Kitchener, Ontario

  @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

• 
  Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported 6 minutes ago from Kitchener, Ontario

  @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

• 
  Michelle Oram (@MichelleOram13) reported 9 minutes ago from Kitchener, Ontario

  @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

• 
  John Harris (@JStanley81) reported 15 minutes ago from Kitchener, Ontario

  I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

• 
  Lorin (@lorinxoxo) reported 32 minutes ago from Kitchener, Ontario

  Shout out to Telus they got my back we still got service up in here

• 
  Ryan Leys (@ryanleys2) reported 38 minutes ago from Cambridge, Ontario

  @AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.

• 
  Karl Zenith Nieva (@TheKarltopia) reported 46 minutes ago from Waterloo, Ontario

  Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone

• 
  Peter Muscat (@Peter_Muscat) reported 50 minutes ago from Woolwich, Ontario

  @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dr. MichelleTypoQueen (@MichelletypoQ) reported 2 minutes ago from Calgary, Alberta

  Hey @TELUS @Bell ... how bout you pull out your agreement with Huawei.. the one you lobbied the Harper government for and got. Take some accountability for this damn mess!

• 
  David Nelson (@DavidNelson333) reported 4 minutes ago

  .@Telus user experience is absolute garbage, especially with corporate plans. 💩💩💩

• 
  David Nelson (@DavidNelson333) reported 4 minutes ago

  @TELUS you are the worst company in the world. You do not care about your customers, not even ones you’ve had for YEARS!

• 
  Mario Elia (@supermarioelia) reported 6 minutes ago

  @cselley Likely more bad than good, it's a platform that started off as an independent before being swallowed up by Telus. So likely all of that Walmart data going to the Telus overlords.

• 
  laurenz baars (@laurenzbaars) reported 10 minutes ago

  @telus internet and service (or lack thereof) is nothing but grief. #fibreoptic can't handle a single #netflix movie without incessant stuttering. No #service either.

• 
  ProTrader-Johan (@Johanfriesen) reported 10 minutes ago

  @RogersWireless service in Malahide sucks, can’t even make a phone call this morning need switch to @TELUS

• 
  LB | prosecco socialist (@lmbgray) reported 10 minutes ago

  @kirbeep @brockscrocs @Moosekayak Back in the day, Shaw/Telus would give you ONE EMAIL ACCOUNT and I think boomers never bothered to get another when free email addresses came about

• 
  Mathieu (@AwayIsMine) reported 10 minutes ago

  @crazynewf1970 @MobileSyrup @TELUS I guess call them and threaten to cancel?

• 
  Pres. Hotmess (@preshotmess) reported 10 minutes ago

  @Rogers this is not the kind of service we expect from one of the most expensive wireless providers in Canada. I may need to do some shopping around, now that my contract is over. @TELUS and @Bell what are you offering right now? I'm considering a change in providers.

• 
  Serge Geoffroy (@yamadorishitate) reported 12 minutes ago

  @telus @TELUSsupport Hello, just curious about what it takes to qualify for your $45 25gb win back BYOD plan. I am currently using Public but am a Telus TV customer.