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Telus outages and service status in Waterloo, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Full Outage Map
  • Telus generated 0 outage signals in the last 24 hours around Waterloo, including 0 direct reports.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 28: Problems at Telus

Telus is having issues since 11:20 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Waterloo, Ontario

The most recent Telus outage reports came from the following cities: Cambridge.

CityProblem TypeReport Time
Cambridge Internet 1 month ago
New Hamburg Phone 2 months ago
Kitchener Internet 2 months ago
Cambridge Phone 3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • JStanley81
    John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • TheKarltopia
    Karl Zenith Nieva (@TheKarltopia) reported from Waterloo, Ontario

    Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone

  • Peter_Muscat
    Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

  • RamoneCat
    Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

  • Shanny684
    Scott Shannon (@Shanny684) reported from North Dumfries, Ontario

    @TELUSsupport Telus online updates are useless. “Processed” for over a week. Wait on hold for 2+ hours only to get hung up on by loyalty department. This is how a customer of 20+ yrs gets treated.

  • JStanley81
    John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • MichelleOram13
    Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • JStanley81
    John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • ryanleys2
    Ryan Leys (@ryanleys2) reported from Cambridge, Ontario

    @AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.

  • JStanley81
    John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking

  • lorinxoxo
    Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • KevinBC137
    Kevin Bertsch (@KevinBC137) reported

    @ProvoGal01 @TELUS @TELUSsupport So, change your service! Let them know why. Nothing will change unless we force them to change.

  • ProvoGal01
    Tracy🌴♌🌊🎱🏹 (@ProvoGal01) reported

    .@TELUS Why do you outsource your call center jobs to India? You're a Canadian company! Why are you not hiring Canadians to do this job? Why am I getting calls from a call center in India about my account? There are more than enough Canadians looking for work. I will not accept calls from a call center in India about my service!

  • allygam
    Alison (@allygam) reported

    @ProvoGal01 @TELUS @TELUSsupport I tell them I won't speak to scammers and hang up.

  • Dee_Skwared
    x-DD (@Dee_Skwared) reported

    @telusupport Once again the frustration with Telus continues…got a new digital box and couldn’t connect it because it wasn’t registered! Why wouldn’t Telus register the new box before it gets to me??? There goes 3 wasted hours I will never get back!

  • thameed89
    Tahir Hameed (@thameed89) reported

    @TELUS Worst costumer service and service disruptions, never go for Telus.

  • whatifi_io
    Jon Cowley | Decision Tech + AI Founder (@whatifi_io) reported

    I can't even begin to express my extreme frustration with @telus as a company and their customer service workflow. My father passed away 3 weeks ago. I've been trying to settle his account, close accounts, pay bills, etc. I've spent 5 hours on the phone to date... 6 calls. And just received another $500+ "overdue" bill that I settled weeks ago. And you try to call their support number on their website. And instead you get a sales pitch... no opt out. So I "press #" and it kicks you out saying this number doesn't work in my calling area (I'm in Canada). So I write down the number they suggest... only to have it come right back to the same voice workflow... and the same death loop. I was able to reroute my Father's hydro bill in less than 10 minutes. I don't think Telus realizes how much potential revenue they are losing as a result of their clunky, poor quality controlled customer experience. Try to book a call back? Only to be told they will call back in three days... and when they do... the automated voice system is entirely in French.... And EVERY single rep I talk to ends up just trying to upsell me on a new service... when all I am trying to do is shut down my father's accounts, settle his bills, and move on. Every step of my experience with Telus has been unnecessarily painful.

  • kristyC00
    Carmen K (@kristyC00) reported

    @ProvoGal01 @TELUS @TELUSsupport Labor is cheaper in India! Telus phones me every other day. I refuse to answer because I don't understand a damn word they say.

  • offleebits
    aya ❦ (@offleebits) reported

    WHY IS TELUS SO ******* SLOW TODAY

  • NManure30932
    Geronimo Gonzalez (@NManure30932) reported

    @DailyHiveVan FUGLY! tear down that communist era Telus building across the street for ***** sake! The place is empty

  • Monthon92467113
    Fat & Furious (@Monthon92467113) reported

    @ProvoGal01 @TELUS @TELUSsupport Called the customer service of my bank yesterday. Some trailer trash answered the phone, I hanged up right away. I called again, another trailer trash answered the phone again, I hanged up again. Called third time, a filipina answered the phone. And I was like, thank God.