Telus Outage Report in Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (51%)
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Phone (22%)
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Wi-fi (10%)
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TV (7%)
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E-mail (6%)
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Total Blackout (5%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: New Hamburg, Kitchener and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Don Yurchuk
(@prairieplowboy) reported
@jkenney @TELUS And yet Telus cannot get our internet to work consistently. I have Telus staff in our home about every three months, repairing, replacing but never solving the problems. Nice they are out for new business. They do not take care of existing customers.
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Howard Thomas
(@HowieThomas40) reported
@hollyhoye Was AHS site Telus convention centre they just ask if it was ok no other issue
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Barren Bibulous
(@BarrenBibulous) reported
@Gurpree54879603 @jkenney @TELUS Wrong place to invest, Edmonton sucks!
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Pedro Silva
(@76pedrosilva) reported
@jkenney @TELUS Hope they improve the network...there internet sucks.
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Me⁷
(@Childofjupiterr) reported
Not the Telus customer service representative thinking I was a 10 yr old bc of my voice😭😭😭 Whyyyy. This is why i hate speaking on the phone and my baby *** voice
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Shayne K
(@SparelHQ) reported
@DonDubya200 Haha that is evil and hillarious. I figured it out today though - decided to ask more questions and as it turns out, people are entering in the wrong area code for a Telus service number!
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Lana
(@Svetik604) reported
@TELUS why is it so hard to process a move?? It took a week and multiple calls to now receive a bill that's higher?? I asked to cancel a service not add!!
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MistrMcD
(@mistrmcd) reported
Hey @Telus, piss off with the spam phone calls - I am not your customer and now will not ever be. #DoNotCall #spam
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🍁CAMPAIGN FOR CHANGE NO FKS GVN 🇨🇦
(@MagnusAlmighty) reported
@jkenney @TELUS Whats the infrastructure? Panels and 5g subsidized by taxpayers only to be charged back by telus once built. **** off.
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Michelle From Hell
(@loosesundays) reported
@TELUSsupport @TELUS your customer service agents lie to customers to get them off the phone. Promise callbacks and escalations for user issues and billing issues. Told I will owe thousands to cancel, can’t provide copy of contract I “signed”. Absolutely appalling service