Telus

Telus Outage Report in Waterloo, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Waterloo, Ontario 03/01/2026 21:05

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (30%)

    Phone (30%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Waterloo, Ontario

The most recent Telus outage reports came from the following cities: New Hamburg, Kitchener and Cambridge.

Loading map, please wait...
City Problem Type Report Time
CanadaNew Hamburg Phone
CanadaKitchener Internet
CanadaCambridge Phone
CanadaCambridge Internet
CanadaKitchener Phone
CanadaCambridge Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports Near Waterloo, Ontario

Latest outage, problems and issue reports in Waterloo and nearby locations:

  • MichelleOram13 Michelle Oram (@MichelleOram13) reported from Kitchener, Ontario

    @figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!

  • lorinxoxo Lorin (@lorinxoxo) reported from Kitchener, Ontario

    Shout out to Telus they got my back we still got service up in here

  • RamoneCat Mike from KayDub 🌴🍁🌴 (@RamoneCat) reported from Kitchener, Ontario

    @FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed

  • JStanley81 John Harris (@JStanley81) reported from Kitchener, Ontario

    @TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.

  • Peter_Muscat Peter Muscat (@Peter_Muscat) reported from Woolwich, Ontario

    @vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • PurpleMel79 Mel (@PurpleMel79) reported

    @sportsjunkie007 We're in the same boat. Only switched to Telus because their regular internet was garbage now and Fiber isn't an option yet where we are... But Shaw TV quality is horrendous!! Holding out for Telus to get Fiber in my area... Lol!

  • Mrolson74 Mike Olson (@Mrolson74) reported from Hope, British Columbia

    @smitty_mark So @Telus way of dealing with an issue is to not to have managers call back if the escalation desk does not have an appropriate answer. The solution is no call back. Coming from this it appears that Telus does not value the business I have provided them.

  • saskryan Ryan M. (@saskryan) reported

    Am I the only one in downtown Regina getting incredibly bad service on the @TELUS mobile network? I know they piggy back on SaskTel towers, but that shouldn't lead to no stop "thinking circles" on every app on my phone. . . . and yes @TELUSsupport I filled out a ticket.

  • cathy_fillion AB Girl (@cathy_fillion) reported

    @seniorspyM6 @TELUS I called technical support and they did fix it!!!

  • darylcognito daryl n cognito (@darylcognito) reported

    If the @abndpcaucus manage to get back in in the 2024 election, they need to promise to cancel that contracts Alberta Health has with Telus and Dynalife.

  • LLSaunier Lynda-Lee Saunier (@LLSaunier) reported

    @TELUSsupport Wow! I mentioned to Telus I called my daughter using FaceTime over wifi network when in the US and they have blocked this on our account! #telus #telustampers

  • sportsjunkie007 Profile Updated🇺🇦 (@sportsjunkie007) reported

    @PurpleMel79 I've been a lifelong Shaw customer. I loved their service until about a decade ago. If I didn't have a seething hatred for Telus, I'd have switched years ago. Canadians need more options. Give me a premium service with premium prices, a low-end service with dirt-cheap prices...

  • LLSaunier Lynda-Lee Saunier (@LLSaunier) reported

    @TELUSsupport Oh my gosh now they want a PM. I spent weeks trying to resolve other issues including over charges. All requests were dragged or, ignored or unresolved. But remotely tampering with account is crossing a whole new boundary!! #beware of #Telus

  • MasterVall Angelo (@MasterVall) reported

    @TELUSsupport Text wasn’t going out! I rebooted it many times over the last 2 weeks! It looks now it started to work. I hope I won’t have more issues. As a recent customer to Telus I was very upset running to that issue.

  • ROBBSTARKWASDUM The Rogue Prince (@ROBBSTARKWASDUM) reported

    @kingmirsma I hate my ******* job. **** you @TELUS