Telus Outage Report in Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (5%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: Cambridge and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone | |
| Kitchener |
Phone | |
| Waterloo |
Phone | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
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Ryan Leys
(@ryanleys2) reported
from
Cambridge, Ontario
@AnousBirding @TELUS @koodo Yeah, we need to open up the big three to competition to drive down the prices, especially after the recent outages. There’s no incentive for them to improve.
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Karl Zenith Nieva
(@TheKarltopia) reported
from
Waterloo, Ontario
Shoutout to Darell in Toronto from @TELUS @TELUSsupport for trying to help me save $ with my phone plans. Although he couldn't find anything cheaper, his dedication was nice. #ClientCare #WellDone
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Technology Feed
(@TecFeed) reported
Hey @CRTCeng did you learn from the Rogers outage we need to enable more competition? Step one, reject the Roger's bid to buy Shaw and prevent Bell and Telus from trying the same. Big giants need to be stopped from buying each other.
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KᗩTᕼᖇYᑎ ᗩSᕼᗷY 🇨🇦🇧🇧🇺🇦
(@kj_ashby) reported
@_Jenny_Bean_ @saskchaoticmama @INTERAC People don’t read. I was going to add a snarky comment until I read “adding another supplier”. Hopefully it’s Bell. I’m 15 years of service I’ve had two major outages both of which only lasted max 3 hours. Never had an issue with Telus phone, 5+ years.
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The Perfidious SH
(@perfidiousSH) reported
@NoGunsInCanada Koodo aren't great but they use Telus network (because they're owned by Telus) so their coverage is solid. I find griping to their CSAs about price and services every six months or so gets me a discount or an increase in available data usage on my plan
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Spencer Blake
(@spencerdjblake) reported
@EhMatt19 @TELUS @Bell Well yeah, in Canada you have the choice of terrible company, terrible company or terrible company.
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Bruce 🇨🇦
(@spikesnspurs) reported
@RogersHelps Quit blowing smoke up your customers asses..Internet still down in Brampton. Your costomers deserve a honest eta on their service not pr bullshit! Great example why i didnt go for ignite..tweeted on my telus phone!
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☄️☄Fringe Minority with Unacceptable Thoughts ☄️☄️
(@LittleTittle1) reported
@MochaRia @MCerenz @CindyPom Lack of choices. Where I live, can't beat bell for internet quality and price and rogers for cell service. Telus comes close in service but not price. Everything else is just their subsidiaries. I didn't know about everything else rogers impacted until yesterday.
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A.D. Yingman
(@ADyingMan) reported
Alright @TekSavvyNetwork Here’s what you’re gunna do; get bandwidth from Bell, Telus and Rogers. With any internet package offer $1.99 insurance. The customer will get the fastest pipe regardless of provider. The provider will get paid based on customer usage.
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Napier🃏
(@Gotham1919) reported
@PobudaTanya Using Shaw out here in Edmonton. No problems ever. Doesn't cap download like TELUS.
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Anthony Wald
(@anthonywald) reported
@RogersHelps hey, I can call a Telus customer right now, says call failed right away and vice versa. Also, your internet is still wonky, it’s like it’s on 3G or something so wifi in my house is barely working….
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Steak & Faith
(@baconandsteak) reported
@telusmobility just wanted to say…, I have been a customer of Telus since the MIKE network began . I believe it was called clear net then and it was 1996. Thank you for being reliable and served my company well!