Telus Outage Report in Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: New Hamburg, Kitchener and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Gaudet
(@GreatScott082) reported
@angrydadof5 @TELUS Let me know if there’s anything I can help with Jim/Wendy!!
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Doogl
(@doulaw) reported
@CBCNews @JustinTrudeau perhaps we should open the borders to true competition. This is as bad as the Bell Telus Rogers cell/internet fiasco which is broken too. OUTSIDE COMPETITION WILL FIX ALL THIS
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Bobbi Menard
(@BobbiMenard) reported
@angrydadof5 @TELUS I said the same thing to @Shawhelp after 26 years this spring. A simple switch, with no solution for weeks.
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Lord Swilliam🇺🇦
(@AGrumpySenior) reported
@telus tried to speak to a mobility agent today. When an agent answered, they with home service, even though I asked for mobility in your VR system. Got transferred, waited over 25 minutes, no answer. Trying to verify my mobility plans for an upgrade #Frustration #mobiliy
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SS
(@gbsan179) reported
@TELUSsupport Unfortunately @TELUS and @TELUSsupport lacks 'will' to resolve the issue and there is no escalation matrix policy. Since 5 months, its repetitive excercise to call, HOLD the phone for hours, promise and forget. Such bad experience with TELUS. Its really awful customer service!!
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𝐇𝐄𝐋𝐎𝐒𝐏𝐇𝐄𝐑𝐄
(@HELOSPHEREmusic) reported
@_fetusfilets_ @TELUS It’s ******* horrible dude!
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Kayla Katastrophe
(@Sky_Hiigh_) reported
Anyone else have issues with their data on @koodo ? Tired of paying for data when it hardly works. called Koodo for help and they suggested I switch to Telus 🙄 how is that helping your customers?!
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𝘂𝘀𝗲𝗳𝘂𝗹 𝗶𝗱𝗶𝗼𝗺 🟥❕🟥
(@mavart) reported
Update: apparently some amount was reduced off my bill but I won't know how much until next bill is received. The Telus "Loyalty Team" did a terrible job and ensuring my loyalty.
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Carole
(@CBeaton1) reported
@WilecoyEggert If Telus would only close the damn call centres that keep calling me to tell me how they can save me money and just give me the savings as a happy surprise, that increase also wouldn’t be needed!
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bruh
(@canuckski17) reported
@TELUS @TELUSsupport why is my internet and tv not working?