Telus Outage Report in Waterloo, Ontario
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterloo and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (46%)
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Phone (29%)
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Wi-fi (10%)
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TV (6%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Waterloo, Ontario
The most recent Telus outage reports came from the following cities: New Hamburg, Kitchener and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 New Hamburg |
Phone | |
| Kitchener |
Internet | |
| Cambridge |
Phone | |
| Cambridge |
Internet | |
| Kitchener |
Phone | |
| Cambridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Waterloo, Ontario
Latest outage, problems and issue reports in Waterloo and nearby locations:
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Mike from KayDub 🌴🍁🌴
(@RamoneCat) reported
from
Kitchener, Ontario
@FenderGuy69 I bought an S20 5G right from Telus. They had a deal that brought the purchase price way down. Buying any "flagship" phone at full price is crazy imho. Since these things only last a few years, lower capital cost is good.
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Michelle Oram
(@MichelleOram13) reported
from
Kitchener, Ontario
@figuresk8rmom @shaw @TELUS Oh no. That’s why I am afraid to make any changes to my cable or internet service. Hope it gets resolved soon!
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Lorin
(@lorinxoxo) reported
from
Kitchener, Ontario
Shout out to Telus they got my back we still got service up in here
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Peter Muscat
(@Peter_Muscat) reported
from
Woolwich, Ontario
@vidman Actually in St. Jacobs today. I’m on Telus and just tried calling Toronto. No issues!
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo your customer service is appauling. I have been trying to connect to to pay my bill and your phone service wouldn't connect me to a live person I went to your booth in the mall and 3 @TELUS stores asking how to pay. I was told to sign up online which your site didn't allow
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@koodo @TELUS this all has to be a joke right? This has been going on since the spring. And nobody can fix this? I have been given empty promises over the phone. Im tired of this, ruining ny credit and costing me money. Expect a lawsuit in the comming weeks. Im done with asking
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
@TELUS the @koodo website kept redirecting me to customer supper when trying to make an account and your auto messing system kept taking me in circles.
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John Harris
(@JStanley81) reported
from
Kitchener, Ontario
I take my credit VERY seriously and for months tried to find how to pay this bill before it reported LATE. people at your @koodo booths or @TELUS stores didnt care to help. Now I have a late showing on my credit report, this is not on me! I demand to and my late be removed
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Coffeelord🇨🇦 🔞
(@Booneenee1) reported
Help me give back. TELUS will donate up to $5K to the TELUS Friendly Future Foundation on my behalf, to help at risk youth and make the gaming community a safer, friendlier place Call 1-855-361-1725 and use my code DCC1153. Let’s make a difference #Sponsored #TELUS_Distributor
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Richard
(@DonovanDeiwos) reported
@realfatapollo @CineplexMovies As a principle I won't pay someone money to show me ads, but it didn't used to feel like ads. It used to be, like, "here's some other movies that are coming down the pipeline, maybe you should come back soon?" Felt like it was adding to the film watching experience. Not Telus. :/
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Melanie Leslie
(@MCatleugh) reported
@koodo my family member paid their koodo bill but it was entered by the employee into someone else’s Telus account. My family member was told it cant be fixed. So, they are running around trying to fix it. Why is he responsible for a staff member’s mistake?
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عزيز🌾☭ Z (He/They/Cis)
(@SingularZeez) reported
@Jenfeds73 I mean, Bell and Telus and Rogers are just making money seeing their business be profitable because phones are being used. It shouldn't be on the RCMP to follow up with every international scamming case, there ought to be regulation on the service provider end.
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Commissioner Miner
(@fanCRTCProfling) reported
NG9-11 Rogers files #CRTC intervention in support of Telus: "Rogers has serious concerns whether SILECs are NG9-1-1 service providers ... As a result, we agree with TELUS that TNC 2022-65 and other related proceedings should be suspended."
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The Addictive Brain
(@addictivebrain) reported
Never ever go with @TELUS internet for your home. They promised me a reasonable pricing plan, and now it's different. When I talked with the rep, he said it was a system glitch, and he cannot do anything. A clear case of cheating & misrepresentation here. @TELUSsupport
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Cassidy Towers
(@CassidyTowers) reported
@TELUS when are you open? I just tried calling to set up a service and your system says you are closed but not when you are open....Shaw is open....
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Sarah Cameron
(@FluidHair_Sarah) reported
@TELUS has become the absolute worst company. Twenty one years with them and definitely thinking of leaving.
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Terry Spencer
(@handymanSL) reported
@imboblayton Everytime I time I call direct Energy regulated or @TELUS , always scare you with it maybe up to two hours waiting.. when really it’s 15-30 minutes. I asked why they say that, oh maybe you’ll hang up and try again tomorrow lol wow!
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Nicola?
(@nicolacourtney) reported
I cleared my data and if this doesn't work, @TELUS owes me a new phone.