Telus Outage Report in West Kelowna, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and tv.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in West Kelowna, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in West Kelowna and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 31: Problems at Telus
Telus is having issues since 09:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
-
Internet (52%)
-
Phone (23%)
-
TV (9%)
-
Wi-fi (9%)
-
Total Blackout (4%)
-
E-mail (3%)
Live Outage Map Near West Kelowna, British Columbia
The most recent Telus outage reports came from the following cities: Kelowna, West Kelowna and Lake Country.
| City | Problem Type | Report Time |
|---|---|---|
 Kelowna |
Internet | |
| Kelowna |
Internet | |
| West Kelowna |
TV | |
| Kelowna |
TV | |
| West Kelowna |
TV | |
| West Kelowna |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near West Kelowna, British Columbia
Latest outage, problems and issue reports in West Kelowna and nearby locations:
-
Natalie Lanoville
(@NatalieLanovill) reported
from
Kelowna, British Columbia
I just had the nicest exchange ever with a @TELUS CSR. I was calling to have my service restored, because I had it temporarily suspended when I had to leave town due to my mother dying. 1/2
-
Denise E
(@SUPokanagan) reported
from
Kelowna, British Columbia
@TELUSsupport so after days/weeks of issues I just tried to call TELUS to verify I signed up for month to month and to cancel. First time actually getting through and I got “call back another time”. Omg the service at TELUS needs a little improvement
-
Denise E
(@SUPokanagan) reported
from
Kelowna, British Columbia
@TELUSsupport again, I do not have wifi. 4 th phone call today and no one seems to know how to fix it. I will now use a personal wifi to get through what need to do and I will schedule a Shaw connection for early next week. @Shawhelp @TELUSsupport @TELUS
-
Denise E
(@SUPokanagan) reported
from
Kelowna, British Columbia
@TELUSsupport I have wasted waaaay too many hours I will never get back on hold with TELUS. As a new home service customer I expected better. Bye bye
-
Denise E
(@SUPokanagan) reported
from
Kelowna, British Columbia
@TELUSsupport I can not believe after 8 weeks, 3 modems, 5 service tech visits and numerous phone calls I STILL don’t have wifi. Unbelievable bad service. @Shawhelp @TELUS
Telus Issues Reports
Latest outage, problems and issue reports in social media:
-
Parham Mehrgan
(@ParhamMehrgan) reported
Is your DSL network having issues @TELUSsupport? Your reps don't give me a straight answer. My bonded connection has packet loss on the downstream, which is very noticeable on VOIP/video calls. Impossible to have a good quality call, regardless of being wired/wireless. #Telus
-
Lorne Guse
(@lorneguse) reported
@TELUSsupport We recently switched from @ShawInfo to Telus and we are having nothing but problems with our PVR. We've had to reboot the machine 8-10 times so far just to watch our shows. The last tech support agent that I spoke with treated me like a child. Can I get some support
-
MonDribs
(@MonDribs) reported
The best account closing experiences: Twitter, Spotify, Canadian Tire card, and Telus. The worst? Amazon, Ancestry, Fido, Costco (WTF do they need a death certificate for?) and Ticketmaster.
-
Block Watch Society of BC
(@bcblockwatch) reported
(1) Contact your service provider (e.g. Telus) to see what protection services they have available to their customers, and can be added to your account. Be sure to understand how these services work and how they will better protect you from scams.
-
Parham Mehrgan
(@ParhamMehrgan) reported
@kootscrutinizer Hi Greg, Just curious if you're experiencing any issues with video calls or VOIP, due to the throttling you mentioned? Nothing with my connection has changed, but I'm having similar issues. I asked the support reps, but they refused to give a straight answer. @TELUSsupport #Telus
-
Buster
(@Major_Hutch) reported
@koodo I received the utmost worst customer service from a Koodo/ @TELUS location now even 15 minutes ago. This young man was obnoxious, condescending, and outright rude to me. On top of that his mask was hanging below his nose.
-
Jesse Stone
(@stone4prez) reported
You're a provincial flounder of some kind You're a real lucky koi telus I don't give A ****
-
Digi
(@turbulentio) reported
@JulieRohrYEG @ShawInfo 4/ The list displayed in Netspot, under the ssid heading, is a good indication if dominant neighborhood provider is shaw, telus, or another vendor. Another way to confirm if the signal coming into your home is poor is to connect to the ISP device with an ethernet cable.
-
Ashley R
(@MissAshee86) reported
@ShawInfo Seriously sick of paying $140/month for my cable to never work! “Outages” weekly. @TELUS got any good deals?
-
Wheatland County
(@Wheatlandcounty) reported
𝙇𝙄𝙑𝙀 | #WheatlandCouncil provided approval to send a template letter of support to TELUS and any other service provider who applies to the Canadian Government’s Universal Broadband Fund with the intent to improve broadband services within Wheatland County.