Vidéotron Outage Report in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Burnaby, British Columbia

The most recent Vidéotron outage reports came from the following cities: Burnaby.

City	Problem Type	Report Time
Burnaby	Wi-fi	29 days ago
Vancouver	Internet	2 months ago
Vancouver	Wi-fi	5 months ago
Burnaby	Internet	10 months ago
Vancouver	TV	11 months ago
Vancouver	Internet	1 year ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• 
  Scott M. (@apukwa) reported 13 minutes ago from Port Moody, British Columbia

  @gregobr @Quebecor @Bell @TVASports If @CRTC doesn't slap them down hard, and fast, then they might as well give up regulating BDUs altogether. In Bell's position, I'd ask if it's okay to bootleg TVA Sports' signal from another BDU, or maybe even do it without asking. Perhaps with a Videotron box. ;)

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  too-too-roo (@nikole7_roo) reported 2 minutes ago

  @Videotron hi, any updates on when will the service will be back? Here in dorval / saint Laurent the service has been out since 10 am. Any insight would be appreciated!

• 
  Chuck (@chuckfromcanada) reported 4 minutes ago

  @Videotron I realize it is bad to answer but when expecting important calls from docs etc without knowing the number its hard to...

• 
  Chuck (@chuckfromcanada) reported 5 minutes ago

  @Videotron My home phones are being bombarded with spam phone calls today all spoofing numbers. Driving me nuts, 8 calls in 20 mins. All with "bank security" crap. FIX THIS! #fraud

• 
  Helen Eleni (@HelenEleni) reported 5 minutes ago

  Spoke to someone very helpful and friendly about tech issues I was having with my internet provider. Gave them a perfect score on the customer survey. So glad I switched from Videotron/Rogers, which always sent me through the infinite circles of automated-response hell.

• 
  Allen Arany (@allen_arany) reported 11 minutes ago

  @Videotron I just got off the phone with one of the rudest agents. I was wanting to know why I was being charged when the phone line was in vacation mode. I spent 4 hours on the line to rectify a mistake that videotron admitted to making in Jan. Only to encounter a horrible experience now.

• 
  Ss (@samahsou) reported 14 minutes ago

  @Videotron No, the call did not get cut, I was hung up on!! There's a huge difference, great gaslighting service though!

• 
  DJ STAR Q (@DJStarQ) reported 14 minutes ago

  @Videotron Once again, we’re affected by another outage and your agent has put me on hold for over 10 minutes trying to find out why or ETAs. I’ve been on helix for less than a month now and this is the second time I’m calling about outage.

• 
  JC (@JCyaah) reported 14 minutes ago

  @Videotron your internet service is down

• 
  RedBalloon (@Emma95756653) reported 15 minutes ago

  @Videotron your chat service is not answering me. My old sim card got deactivated. I inserted the new one your had sent me (even though I didn't want it but now that you killed my old one I guess I no choice) BUT I CAN'T ACTIVATE MY NEW SIM CARD BECAUSE I CAN'T MAKE PHONE CALLS.

• 
  MercyQc (@M3rcyQc) reported 18 minutes ago

  Live is cancel ,am fighting with my internet and it running my game not gone live on this shity wifi at all anymore...**** you @Videotron 🤬🤬🤬it was fine before and now am droping packet all the time...