Vidéotron

Vidéotron Outage Report in Burnaby, British Columbia

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Burnaby, British Columbia 09/18/2025 04:35

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

  • apukwa Scott M. (@apukwa) reported from Port Moody, British Columbia

    @gregobr @Quebecor @Bell @TVASports If @CRTC doesn't slap them down hard, and fast, then they might as well give up regulating BDUs altogether. In Bell's position, I'd ask if it's okay to bootleg TVA Sports' signal from another BDU, or maybe even do it without asking. Perhaps with a Videotron box. ;)

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • SCRP_FN SCRP (@SCRP_FN) reported

    @Videotron Having issues with my ping during the day but not at night, please help me fix this, I really want to stay with your plan, but if this keeps going, I'm calling Bell.

  • dl_958 dl958 (@dl_958) reported

    @saschasegan There should be no anti-competitive concerns with the cable side of the merger. They don’t even compete with each other there, their networks don’t overlap at all. I think they will be required to divest Freedom, maybe to Videotron, and then Rogers can do a network sharing deal.

  • Julien_Lavigne1 Julien Lavigne (@Julien_Lavigne1) reported

    @Videotron @FX_Canada Why can't I access #FXNow even tho I subscribe to the channel? #Videotron is not listed as a cable provider when I try to sign in.

  • LehkonenN1Fan Simuël - BLM✊🏾 (@LehkonenN1Fan) reported

    @Emmanuel_THW @jesshabs I had low expectations switching to Videotron, but their customer service is great.

  • LiveFromTheater Pierre-Luc (@LiveFromTheater) reported

    I asked Videotron about last year iPhone model. Said it would be around 500$ cash down with a 50$/plan. Because I don't want them to look up my bad credit...

  • taralynneR Tara (@taralynneR) reported

    @Videotron Have to say how disappointed I am with the level of customer service from Videotron. I feel that the multiple customer service representatives I have spoken with over the last 2 weeks have not been honest with me about the shipping of the phone I ordered.

  • Neopabo2 TheGreatNeos (@Neopabo2) reported

    @Bell Had horrible packet loss with Bell, then I switched to Videotron. I get better speeds, no random price changes, and no packet loss.

  • xTallMatt TallMatt (@xTallMatt) reported

    bro @Videotron please stop doing me ***** with my Internet connection, fr I've had to buy a long-*** Ethernet cable to plug into the modem two floors up just to be able to stream, and even now I can't rely on THAT for a consistent upload ******* tired of this **** man, oh my god

  • hbshmoe hbshmoe (@hbshmoe) reported

    @TELUS I am considering you US Canada borderless plan. How is your service in the US? It is robust and seamless like Rogers or do you have 60k gaps choosing most borders with no service like Videotron?

  • halisray HR (@halisray) reported

    @Videotron internet service is on and off in the Vaudreuil Soulanges area, any idea when it will be back fully?