Vidéotron Outage Report in Burnaby, British Columbia

The latest reports from users having issues in Burnaby come from postal codes V5H.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Report a Problem

Full Outage Map

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Burnaby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (59%)

2. 

   Wi-fi (19%)

3. 

   TV (10%)

4. 

   Total Blackout (6%)

5. 

   E-mail (5%)

6. 

   Phone (2%)

Live Outage Map Near Burnaby, British Columbia

The most recent Vidéotron outage reports came from the following cities: Burnaby and Vancouver.

City	Problem Type	Report Time
Burnaby	Wi-fi	19 days ago
Vancouver	Internet	2 months ago
Vancouver	Wi-fi	4 months ago
Burnaby	Internet	9 months ago
Vancouver	TV	11 months ago
Vancouver	Internet	11 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• Scott M. (@apukwa) reported 46 minutes ago from Port Moody, British Columbia

  @gregobr @Quebecor @Bell @TVASports If @CRTC doesn't slap them down hard, and fast, then they might as well give up regulating BDUs altogether. In Bell's position, I'd ask if it's okay to bootleg TVA Sports' signal from another BDU, or maybe even do it without asking. Perhaps with a Videotron box. ;)

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• Nora Loreto (@NoLore) reported 10 minutes ago

  @Videotron The outage today put me totally offline -- no data or wifi. I only say there was a bigger issue when I finally got service back. I didn't have any way to look your number up! A text would have been appreciated.

• RotiiK (@RotiiK) reported 10 minutes ago

  good everyning twiteter i am drunk @BaileyThe16th ;left early @mitocatria thinks im stupid drunk adn @ClanGoat its like a straight goblin monkey and i just texted my friend about how i feel about her and videotron stopped working ealier today ******* shitbags

• iProSocial (@iProSocial) reported 15 minutes ago

  @videotron what happened to your DNS servers? What did you do that fixed it for SOME of your clients today. Why is taking so long to fix it for Gatineau???

• SheThinkIDontLoveHer●🇭🇹 (@ImMumenRider) reported 15 minutes ago

  Imagine tas des examens et ton service d internet cest @Videotron Mega badtrip ca

• God Is Not Great (@no_god_is_great) reported 15 minutes ago

  @LiRong201909 @Videotron Yes it is safe and either goes down the other will work.

• Daniel (@MTLDaniel) reported 16 minutes ago

  @Videotron @NoLore To be fair, it took you guys about 30-40 minutes to post about the outage here on Twitter and your phone lines seemed not to work either...Several people I know kept calling and said the line was busy.

• Janine Bertolo (she/her) (@JanineBertolo) reported 16 minutes ago

  @Videotron @NoLore Totally knocked off line here in Gatineau, 2 of us wfh. I texted a friend who looked up the Videtron support phone number for me. No answer, automatic hang up and busy signal. How hard would it be for a telecomms giant to record an automated message letting ppl know what's up?

• God Is Not Great (@no_god_is_great) reported 17 minutes ago

  @LiRong201909 @Videotron You should just leave it, google's is more reliable. If you still want to go back, where you put in 8.8.8.8, right beside it , drop down menu, pick "Obtained from ISP", for dns server

• Charlottetown Aux Cord (@ctownauxcord) reported 22 minutes ago

  @getfiscal me I'm mad about videotron being down all across the island of montreal

• ku (@l0gicku) reported 23 minutes ago

  Today one of the major Internet providers in Quebec (Videotron) had a DNS outage, so a bunch of my class Zoomed in from their phones. Prof said we were going to have a short test as planned, but we could dip after because data is expensive. That's class-conscious pedagogy! #UQAM