Vidéotron outages and service status in Burnaby, British Columbia

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Vidéotron generated 0 outage signals in the last 24 hours around Burnaby, including 0 direct reports.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
May 6, 3:20 AM EDT	0	0
May 6, 3:40 AM EDT	0	0
May 6, 4:00 AM EDT	0	0
May 6, 4:20 AM EDT	0	0
May 6, 4:40 AM EDT	0	0
May 6, 5:00 AM EDT	0	0
May 6, 5:20 AM EDT	0	0
May 6, 5:40 AM EDT	0	0
May 6, 6:00 AM EDT	0	0
May 6, 6:20 AM EDT	0	0
May 6, 6:40 AM EDT	0	0
May 6, 7:00 AM EDT	0	0
May 6, 7:20 AM EDT	0	0
May 6, 7:40 AM EDT	0	0
May 6, 8:00 AM EDT	0	0
May 6, 8:20 AM EDT	0	0
May 6, 8:40 AM EDT	0	0
May 6, 9:00 AM EDT	0	0
May 6, 9:20 AM EDT	0	0
May 6, 9:40 AM EDT	0	0
May 6, 10:00 AM EDT	0	0
May 6, 10:20 AM EDT	0	0
May 6, 10:40 AM EDT	0	0
May 6, 11:00 AM EDT	0	0
May 6, 11:20 AM EDT	0	0
May 6, 11:40 AM EDT	0	0
May 6, 12:00 PM EDT	0	0
May 6, 12:20 PM EDT	0	0
May 6, 12:40 PM EDT	0	0
May 6, 1:00 PM EDT	0	0
May 6, 1:20 PM EDT	0	0
May 6, 1:40 PM EDT	0	0
May 6, 2:00 PM EDT	0	0
May 6, 2:20 PM EDT	0	0
May 6, 2:40 PM EDT	0	0
May 6, 3:00 PM EDT	0	0
May 6, 3:20 PM EDT	0	0
May 6, 3:40 PM EDT	0	0
May 6, 4:00 PM EDT	0	0
May 6, 4:20 PM EDT	0	0
May 6, 4:40 PM EDT	0	0
May 6, 5:00 PM EDT	0	0
May 6, 5:20 PM EDT	0	0
May 6, 5:40 PM EDT	0	0
May 6, 6:00 PM EDT	0	0
May 6, 6:20 PM EDT	0	0
May 6, 6:40 PM EDT	0	0
May 6, 7:00 PM EDT	0	0
May 6, 7:20 PM EDT	0	0
May 6, 7:40 PM EDT	0	0
May 6, 8:00 PM EDT	0	0
May 6, 8:20 PM EDT	0	0
May 6, 8:40 PM EDT	0	0
May 6, 9:00 PM EDT	0	0
May 6, 9:20 PM EDT	0	0
May 6, 9:40 PM EDT	0	0
May 6, 10:00 PM EDT	0	0
May 6, 10:20 PM EDT	0	0
May 6, 10:40 PM EDT	0	0
May 6, 11:00 PM EDT	0	0
May 6, 11:20 PM EDT	0	0
May 6, 11:40 PM EDT	0	0
May 7, 12:00 AM EDT	0	0
May 7, 12:20 AM EDT	0	0
May 7, 12:40 AM EDT	0	0
May 7, 1:00 AM EDT	0	0
May 7, 1:20 AM EDT	0	0
May 7, 1:40 AM EDT	0	0
May 7, 2:00 AM EDT	0	0
May 7, 2:20 AM EDT	0	0
May 7, 2:40 AM EDT	0	0
May 7, 3:00 AM EDT	0	0
May 7, 3:20 AM EDT	0	0

May 7: Problems at Vidéotron

Vidéotron is having issues since 03:00 AM EST. Are you also affected? Leave a message in the comments section!

Community Discussion

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Vidéotron Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

Scott M. (@apukwa) reported 9 minutes ago from Port Moody, British Columbia
@gregobr @Quebecor @Bell @TVASports If @CRTC doesn't slap them down hard, and fast, then they might as well give up regulating BDUs altogether. In Bell's position, I'd ask if it's okay to bootleg TVA Sports' signal from another BDU, or maybe even do it without asking. Perhaps with a Videotron box. ;)

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

Morin (@MorinLoL1) reported 2 minutes ago
@drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.
Paul Nagy (@PaulWNagyJr) reported 4 minutes ago
@Videotron No problem. I know you were busy. We got it back Tuesday. Thank you. I did use most of my 24 GB of mobile data though... I still have quite a bit of the 20 GB monthly bonus left... but will the data be cut off if I get to the end of that 20 GBs before the cycle finishes on May 6?
🇨🇦 Gary Simmons (@garysimmons) reported 4 minutes ago
@freedomsupport I'm moving to Montreal in May... Is there any chance we'll see an integration of the Videotron Quebec network that quickly so that I don't have to leave Freedom?
Arka Chatterjee (@arkachatter1986) reported 5 minutes ago
@Videotron You seem to be getting worser by the day , maybe the monopoly is catching up to you ... Every day my internet is down for 2 to 3 times.
CEOofEva (@CE00fEva) reported 6 minutes ago
@Zontar_Dow These surveys assume the entire population was watching TV. It's an outdated metric from the 20th century. They should use the data from service providers...I used to work for Videotron 12 years ago. They could get those real numbers back then if they wanted to...
LibertyDragonette (@LostLunatic2) reported 8 minutes ago
@mrenner_schultz @RichardAubrey11 @Starlink Ah shut up! All the internet service does. Bell Canada, Videotron... they all do. If you have a phone, they spies on you with your data. I don't care, I have nothing to hide. I'm doing nothing illegal.
Fluxtrot (@fluxtrot) reported 9 minutes ago
@Videotron I sent the details for my account. Also, you should get verified on X... You are cheaper than an Etsy creator selling tampons selling tampons made out of fall leaves. YOU REEEEALLY need to get your **** together.
Bri 💖🏳️‍⚧️ (@tgirliebri) reported 10 minutes ago
And all 3 also operate under their own names So you got a total of 9 different carriers, but in reality it's actually 3 Videotron, Freedom, and Sasktel are the only independent cell providers in Canada There was MTS (Manitoba Telecom Service) but Bell took them over in 2017
Ann 🇨🇦 (@Annwatson29) reported 11 minutes ago
@Lucky_NUM13 @Videotron It would be nice to be kept informed instead of letting customers waste time thinking the problem was at our end like the message on TV implies.
Zohar Bat Sarah 🇨🇦🇮🇱 (@Melinster) reported 12 minutes ago
Anyone else unable to use their phone on @Videotron today? Getting a "not registered on network message". Installed their new Sim card, still not working.