Vidéotron outages and service status in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vidéotron Issues Reports Near Burnaby, British Columbia

Latest outage, problems and issue reports in Burnaby and nearby locations:

• 
  Scott M. (@apukwa) reported 28 minutes ago from Port Moody, British Columbia

  @gregobr @Quebecor @Bell @TVASports If @CRTC doesn't slap them down hard, and fast, then they might as well give up regulating BDUs altogether. In Bell's position, I'd ask if it's okay to bootleg TVA Sports' signal from another BDU, or maybe even do it without asking. Perhaps with a Videotron box. ;)

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kyo 紫咲キョ 💚 👾 🖤 (@Kyorasaki) reported 6 minutes ago

  @Sareniia do you have access to starlink? im with videotron and i'm having consistent problem, i was looking at it lol

• 
  Maka veli (@Makaveli_28) reported 6 minutes ago

  @theunknownmurda @Videotron Still ongoing outtage and it's been all day now. @Videotron are you gonna fix it already??

• 
  Daniel (@MTLDaniel) reported 6 minutes ago

  @lumpybag @Videotron You're going to switch to Bell? LOL..I guess you have no clue how bad they are. I left bell 20 years ago...best thing ever! Videotron's customer service is much better, you know, you can also call instead of messaging them on twitter.

• 
  sol🩵 (@sweetkeyos) reported 7 minutes ago

  i don't get mad. i'm FURIOUS!!! this stupid *** mayor keep chopping off trees in exchange of stupid *** videotron!!

• 
  Brandon Caron (@b2caron) reported 11 minutes ago

  @FreedomMobile will Freedom's home network be expanded with Videotron's Quebec network? I don't want to be roaming when I go to Montreal anymore 😢

• 
  somecanuckchick 🍁@somecanuckchick@mastodon.world (@somecanuckchick) reported 11 minutes ago

  @TekSavvyCSR @Videotron And we get to start the phone calls ALL OVER AGAIN tomorrow b/c @Videotron seems keen to NOT come back out despite screwing up the TPIA (but claiming a non-existant outage b/c we have cable TV) and forcing us to call TekSavvy instead of sending back the Vidéotron technician.

• 
  Francis Taquin (@FrancisTaquin1) reported 12 minutes ago

  " With Rogers shutting its 3G network on July 31 too, it’s likely that Freedom Mobile and Videotron’s 3G shutdown is related, since its wireless customers also roam on Rogers. “Starting July 31, 2025, one of our Canadian partners will begin shutting down their 3G network, beginning with the province of Quebec, as well as Ottawa, and it’s surrounding areas,” says Freedom Mobile. Recently, Rogers and Fido have already started cutting off working phones that were using its 3G networks, in what was deemed accidental. Rogers is also charging a $75 network fee if users continue to use 3G networks. "

• 
  issa (@issaibahim84) reported 20 minutes ago

  @Bell_Support hey bell we live in hull and this is the 3rd service interruption in 3 weeks. We pay 275$ a month for internet, cell, tv with bell we are now going to switch over to videotron worse internet but atleast they dont have vandalism issues every week

• 
  Scale (@alliareault) reported 23 minutes ago

  Internet supposed to be incl in rent- lease agreement between me & Centurion. Centurion & Vidéotron have an agreement. Vidéotron technician installed my old router continuing service I'd canceled, refused to give me router re Centurion internet account. I had internet for 3 months. Vidéotron said no one was paying for it.

• 
  François Caron 🇨🇦 (@Milnoc) reported 24 minutes ago

  @fanCRTCProfling Nope. One important aspect of Videotron is that the service is reliable and the billing's accurate. I never have to fight with them.