Vidéotron Outage Report in Contrecoeur, Montérégie, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Contrecoeur, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Contrecoeur and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (69%)
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Wi-fi (14%)
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Total Blackout (6%)
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TV (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Contrecoeur, Montérégie, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Verchères and Joliette.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Total Blackout | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Vidéotron Issues Reports Near Contrecoeur, Québec
Latest outage, problems and issue reports in Contrecoeur and nearby locations:
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
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Kristian Gravenor
(@CoolopolisMTL) reported
from
Montréal, Québec
@videotron no internet here at my home in NDG. Please fix
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
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khai
(@sumtimw0ng) reported
from
Montréal, Québec
Hm, Videotron Internet is unstable tonight...
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
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Richard E Flanagan
(@phosfiend) reported
from
Montréal, Québec
@Videotron internet seems to be down for folks in Hudson/St lazare
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
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Sean Lloyd
(@SeanLloyd93) reported
from
Montréal, Québec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
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Beth W
(@bunnyette) reported
from
Montréal, Québec
@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?
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Beth W
(@bunnyette) reported
from
Montréal, Québec
@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
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Khai. 💉💉 💉 😷
(@sumtimw0ng) reported
from
Montréal, Québec
Great. Videotron seems to be unstable. 3rd time losing connection today 🤌
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Catherine
(@Cathangel) reported
Just found out today that starting in February 2021, my cable provider Videotron will no longer offer AMC because they were demanding onerous fees. And they’re not alone: Bell & Rogers have also dropped the channel. WTF, @AMC_TV ?!? You no longer like/need international viewers?
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ken Proulx
(@kenproulx) reported
@Videotron Update: videoteon is laughing at us. Telling us that even though they lied to us, we can’t go back to our old service and have to pay more! This is fraud. Complaint will be opened with CCTS. #helix #fraud #videotron
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ken Proulx
(@kenproulx) reported
@Videotron My wife just spent an hour on the phone with CS, apparently loyalty service calling us tomorrow. I appreciate the follow up, but I feel bad for others who may have been fraudulently convinced by a sales rep like we were.
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Eric prvncher
(@prvncher) reported
@Videotron I’ve had no internet for the last hour in verdun with Helix. Customer service is closed - any word on when it’ll come back online?
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Prof Chris Marsden
(@ChrisTMarsden) reported
@mediamorphis So hard being No4 in wireless markets, constantly loss making. As a former Fido customer, glad to see Videotron making it work. Rogers still controlling the hockey? That's the premium cable key?
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Stoo Sepp
(@stoosepp) reported
@Videotron Our internet has been out in Villeray since around 4am. Any service disruptions in the area?
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Jae Epworth
(@JaeEpworth) reported
@Videotron Obviously you are having an outage right now in Gatineau. Pleas communicate with us and let us know what is going on. Don’t ask me to go to your website - I have no internet!
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ken Proulx
(@kenproulx) reported
Just had @Videotron install #helix which they said would not change our service.... lies... now we are being told to pay extra if we want what we had before... what a scam
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Bruno Lévesque
(@B___no) reported
The @Videotron online chat wait time is just as bad as the telephone one... 30 minutes and counting. Unbelievable that I can’t make changes on my own and have to live with this company’s lack of investment in its infrastructure. #trashservice #trashwebsite
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sam feigenbaum
(@samfeigenbaum) reported
@Videotron @gaze1998 Where is my service I paid for??