Vidéotron Outage in Greenfield Park, Montérégie, Québec

@Videotron is service down? No Helix, no tv or internet access

Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

I hope Videotron fix my home internet ASAP

@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

@pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

Wthhh @Videotron why is my txting not working 😡😡

I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.

@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

@Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

@Videotron Both cable boxes in the house went down last night, and are still down now

@Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.

@MikeyZwonok @Bell @Videotron Need to do that switch too man @Bell is always a let down lol internet always going on and off randomly

@Videotron 32 minutes on hold...WOW! What happened to customer service? 32 minutes en attente.

@Videotron Think you dont understand... The site doesnt work.. or check on it.. cuz like i said cuz of the site i got locked out.. and its only Videotron.. dont worry i will indeed contact you guys since last CR rep pretty much ignored me with auto response.

@Videotron not sure whats going on.. and i am sure its not my end but seems like your login doesnt work at all or incorrect ... now i am lock out of my account... tried to reset NOPE cant even get YOUR system to send me email to reset it.. This is horrible!!!!

@Videotron you guys are an embarassment. Too bad we can’t count on a homegrown service provider to offer any consistent quality to its product or any care put toward its customer service. Buyer beware!!! #videotronscam #buyerbewarevideotron #ripoff

@LPizzuco @Videotron Like their boss said a while : En francais!!!...it sucks, but if you are able to deal with them in french, there is unfortunately no "I don't care" option when it comes to pick french or english, pick the one you know will be faster. @PKP_Qc #EnFrancaisToiChose

@Videotron issue change my password. I can not change account password.

@jacktodd46 Go to Bell Fibe. Videotron sucks

So for the second straight game night, I have no sports channels on my Videotron box. It's a general problem, they tell me, and they're working on it. Not like we're missing anything important.

my internet thinks it's a good idea to be **** on and off and I have 0 clue if it's just Videotron or something else >:V

Lost power today. @hydroquebec fixed it within 2 hours. Came back and my internet modem was fried. @Videotron tech was here within the hour to replace it. Very proud of our Quebec companies today. Thank you for the amazing service.