Vidéotron Outage Report in L'Assomption, Lanaudière, Québec

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

@Videotron what’s going on no service on helix

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

@Videotron Service internet.

@Videotron what’s going on with your internet wtf?!?!?

@Videotron is service down? No Helix, no tv or internet access

@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

Anyone else having @Videotron internet issues?

Hm, Videotron Internet is unstable tonight...

@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

Fix this **** Now !! @Videotron #enjeuxmajeurs

@MikeSidel @Videotron Sucks

Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

Gotta love @Bell. They won't bring gigabit fibe to our home but if we moved 91m up the street no problem. Stuck with @videotron for now. 😡 We need more competition in Canada for #HighSpeed Internet.

Had an issue with my @videotron app - was geo restricted in Google Play but it seems it is because @GooglePlay makes it hard for apps like that to abide by multi-national T&S. ¯\_(ツ)_/¯ But CS went to the trouble of actually talking to devs and getting back to me which was nice

@tedh13 @Videotron No service for me

@Videotron I have taken a vacation day to sit home and wait all frigging day , called you at 430 and you told me my equipement would be here within the hour...NOTHING. You are really making me want to cancel my tv,mobile and house service. #shitservice

@Videotron i have problems with my connection

@Videotron Tell that to @AdaMcVean who appears to not be able to get a refund because of poor customer service and/or shady practices.

@Videotron Are you going to tweet when you have resolved the problem or do I just have to become INCREASINGLY FRUSTRATED by hitting refresh?

@Videotron Thanks for the quick reply, apparently there's an outage in the area.

@Videotron plus you tech support chat just disconnected me on your help page. #badbusiness

@ydnkm Yep, MTL and Videotron service for me. It’s dead