Vidéotron Outage Report in Mascouche, Lanaudière, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Mascouche, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Mascouche and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (59%)
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Wi-fi (18%)
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TV (9%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Mascouche, Lanaudière, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, L'Assomption and Boisbriand.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Total Blackout | |
| Montréal |
Total Blackout | |
| Montréal |
Internet | |
| Montréal |
Total Blackout | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Mascouche, Québec
Latest outage, problems and issue reports in Mascouche and nearby locations:
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
Anyone else having @Videotron internet issues?
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Amanda
(@wild_one1998) reported
from
Montréal, Québec
@Videotron Both cable boxes in the house went down last night, and are still down now
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Daniel McMahon
(@danmac40) reported
from
Mascouche, Québec
@Videotron what’s going on no service on helix
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Nick Chrysanthakopoulos
(@NickChrysantha1) reported
from
Montréal, Québec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
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Droussy 🎙🔥
(@DroussyBabe) reported
from
Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
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Felipe PJ
(@fjvost) reported
from
Montréal, Québec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
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Dan Carnelly
(@dancarnelly) reported
from
Montréal, Québec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
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jyseerys
(@jayseereyes) reported
from
Montréal, Québec
@Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.
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jyseerys
(@jayseereyes) reported
from
Montréal, Québec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
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M▼RKDIEZ
(@markdiez514) reported
from
Montréal, Québec
@Videotron what’s going on with your internet wtf?!?!?
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ZAZA BADAZZ♒️⭐️🏁
(@loveZaa36) reported
from
Montréal, Québec
Wthhh @Videotron why is my txting not working 😡😡
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Badr S. Masri
(@badrmasri) reported
from
Laval, Québec
@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?
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Cee
(@CeeFor) reported
from
Montréal, Québec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
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lawrence bass
(@lbass007) reported
from
Laval, Québec
@Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@Videotron is service down? No Helix, no tv or internet access
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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Fha Gauthier
(@voilalasoupe) reported
from
Laval, Québec
Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
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SalaUddin
(@salauddinshah99) reported
from
Laval, Québec
@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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zonkers.
(@teamup182) reported
@Videotron Who approved the design for these buttons? Was there not some sort of focus group? They are tiny and practically impossible to feel. Fix this.
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Helen Forbes
(@forhpm) reported
@CBCMontreal why no mention of the fact that videotron has a massive outage now? Tv, internet, I’m guessing phone too, out in Ile Perrot, Pincourt, NDIP, and DDO that I know of. Since THIS MORNING. No reporting of this all day!
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DP
(@DPAIA11) reported
@Videotron Twice within a week your service shuts down for no reason. What is happening? No internet and no TV?...
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Kevin Thomson
(@KevinTh79328517) reported
@pimart206 @Videotron Seriously? Most of the updates have been in French. Got issues?
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REVLajeunesse+Berri/SauvéBOT
(@RAhuntsic) reported
@LoveThePlateau @Videotron Too bad it’s back. Twitter and 3 of your followers were happy not to read your stupid tweets.
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angeryfrog
(@a9219238918239) reported
@M_Millerman which internet service? I know Videotron Helix went down when QC sent out that alert... also hilarious
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Hanner
(@GangstHannah) reported
@Pioldes @robrousseau Apparently Videotron users got this **** on their tvs and it even broke Helix for a bunch of people. Fun times in Kebek
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Tovah Novak
(@tovahnovak) reported
@Videotron My internet is down too. I don’t have access to ANY channels and my home phone isn’t working 😡
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Chuck from 🇨🇦
(@chuckfromcanada) reported
@VIDEOTRON why...why does my piece of crap helix does not have abc tv today. On demand not available either. 2 says of this ****.
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Tovah Novak
(@tovahnovak) reported
@Videotron I don’t have internet or a home phone either. All my services are down 😡