Vidéotron Outage Report in Mascouche, Lanaudière, Québec

@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

@Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.

@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service

Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?

Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

@Videotron internet seems to be down for folks in Hudson/St lazare

@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

@Citizen_Kwy @Videotron For us this is mostly because we do not care a dime about the TV and landline services. We never did. might be good for the mass, but high bandwidth and low-latency is the only thing we care and mind paying for. cc @Videotron

@b0uming @Videotron These disgusting companies bro, so many people depend from them and now more than ever because of this stupid virus and they always have problems... hope they'll fix it fast so you dont miss the exam

@Videotron @sam_cudmore @Videotron is there an issue with service? Both your website and social media platforms reference technical support available 24/7. When phoning, I’m immediately prompted with the message that there is no service available at this time. No response via chat yet, after 30 mins

Just found out today that starting in February 2021, my cable provider Videotron will no longer offer AMC because they were demanding onerous fees. And they’re not alone: Bell & Rogers have also dropped the channel. WTF, @AMC_TV ?!? You no longer like/need international viewers?

@mediamorphis So hard being No4 in wireless markets, constantly loss making. As a former Fido customer, glad to see Videotron making it work. Rogers still controlling the hockey? That's the premium cable key?

@Videotron I have wifi but no internet connection. What’s the issue? When will it be fixed?

@Videotron just had to make my day even "better" been a long day and now internets down and might only be up tomorrow... Thanks for rubbing salt in the wound 😑

@WINDmobile @FreedomMobile Is your service any good? Because, frankly, I've had it with incumbents. Are you a subsidiary of Telus, Rogers, Bell or Videotron?

@CTVMontreal Scam. Videotron can't even do LTE properly as they still use the old 2100 mhz frequency. Worst signals of any carrier in QC.

@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁