Vidéotron Outage Report in Mascouche, Lanaudière, Québec
No problems detected
If you are having issues, please submit a report below.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Mascouche, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Mascouche and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
-
Internet (66%)
-
Wi-fi (14%)
-
TV (11%)
-
Total Blackout (5%)
-
E-mail (3%)
-
Phone (1%)
Live Outage Map Near Mascouche, Lanaudière, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal and Boisbriand.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Wi-fi | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Boisbriand |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Mascouche, Québec
Latest outage, problems and issue reports in Mascouche and nearby locations:
-
Daniel McMahon
(@danmac40) reported
from
Mascouche, Québec
@Videotron what’s going on no service on helix
-
M▼RKDIEZ
(@markdiez514) reported
from
Montréal, Québec
@Videotron what’s going on with your internet wtf?!?!?
-
ZAZA BADAZZ♒️⭐️🏁
(@loveZaa36) reported
from
Montréal, Québec
Wthhh @Videotron why is my txting not working 😡😡
-
Fha Gauthier
(@voilalasoupe) reported
from
Laval, Québec
Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.
-
Droussy 🎙🔥
(@DroussyBabe) reported
from
Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
-
Ahsan.
(@Iqballer69) reported
from
Montréal, Québec
@MikeyZwonok @Bell @Videotron Need to do that switch too man @Bell is always a let down lol internet always going on and off randomly
-
Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
Anyone else having @Videotron internet issues?
-
Cee
(@CeeFor) reported
from
Montréal, Québec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
-
Felipe PJ
(@fjvost) reported
from
Montréal, Québec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
-
sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
-
jyseerys
(@jayseereyes) reported
from
Montréal, Québec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
-
jyseerys
(@jayseereyes) reported
from
Montréal, Québec
@Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.
-
Dan Carnelly
(@dancarnelly) reported
from
Montréal, Québec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
-
lawrence bass
(@lbass007) reported
from
Laval, Québec
@Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately
-
Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
-
David MacIntyre
(@dave_mac609) reported
from
Montréal, Québec
@Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.
-
Amanda
(@wild_one1998) reported
from
Montréal, Québec
@Videotron Both cable boxes in the house went down last night, and are still down now
-
Kathy M
(@kathym425) reported
from
Montréal, Québec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
-
SalaUddin
(@salauddinshah99) reported
from
Laval, Québec
@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
-
sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@Videotron is service down? No Helix, no tv or internet access
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
Kevin Printz
(@Kevin_P11) reported
@steven55282148 @Videotron Same issue. My Helix internet is not working.
-
Michael Carreiro
(@Davy_Ray) reported
@videotron having internet problems tonight? Anyone else having problems?
-
Steven Glickman
(@steven55282148) reported
@ImmaWipeYou @Videotron Mine is also not working normally. Tv seems okay though. Helix customer here.
-
HVG
(@HVG30491600) reported
@Videotron I have been waiting 5 months for refunds that was billed for no reason!!!!! I am not even a client and never was with Vidéotron. I am told that they had major problems and glitches with their system and everything is on hold. So much for trusting Vidéotron!!
-
Loup Phoque
(@Lewphoque) reported
@Davy_Ray @Videotron Same problem here!
-
Andrew Garca
(@AndrewTI3) reported
@Davy_Ray @JoeAnthony13 @Videotron Exactly, Twitter pictures barely showing, Netflix not working on Smart TV but works on other devices.
-
Eric 🥃 🇨🇦
(@eric_habs) reported
@Nilan3073 @Bell_Support Oh so why have you never switched. I just switched to videotron and between my two cell phones and tv and internet I’m saving 77 dollars a month for two years and even after two years I’m saving 55 dollars compared to what I was paying
-
Gersande La Flèche
(@gersandelf) reported
The big emergency this weekend is that Videotron finally bullied my abuelita into upgrading her phone and the new phone doesn't have any of her photos from Colombia or her WhatsApp contacts and history and let me tell you I have a major bone to pick with phone UX designers.
-
sam feigenbaum
(@samfeigenbaum) reported
@Videotron I have asking for help about my bill but still have not received a response?
-
Eric Shenfield
(@shennyboy) reported
So @Videotron lures me into DMs to try and deal with the situation and here’s what happened (they can’t change my service address).