Vidéotron Outage in Mascouche, Lanaudière, Québec

Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.

@Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.

Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.

@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

@Videotron internet seems to be down for folks in Hudson/St lazare

@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

Hm, Videotron Internet is unstable tonight...

@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

@Videotron Wow garbage customer service, who do you hire? You’re OK with a client canceling and leaving to @Bell because you can’t offer your current Helix internet promotions to existing clients whose contract is ending. Bravo!

@jamiljivani @ezralevant worst than Bell; Videotron in Quebec

@Videotron why is my internet not working all of the sudden? help

@RaphaelPoire @Videotron @Sportsnet yeah i have the same issue :(

@TheNeilHaley @Videotron I'm having the same problem

@Videotron Is there a problem between Videotron and Sportsnet? I am subscribed to Sportsnet but when I login to Sportsnet online, it says I have no subscription.

@Sammich_BLT @spencerdjblake If Videotron buys Freedom, they may have better coverage. I got a fairly decent package from Fido (The I'm sorry for bringing down Canada Sale)

@Videotron you ask your customers be respectful—teach your RUDE employees the same!!! #CustomerService

@Videotron Bonjour! Can you confirm service outage in the ste-therese/boisbriand area and a ETA on service fix please.

@saschasegan Great map. Do you think Videotron/Quebecor will have the capital to support more expansion of Freedom? One of the things I was hoping to see was the completion of the London/Windsor Corridor on FM.