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Vidéotron

Vidéotron Outage Report in Laval, Quebec

Why is my Vidéotron service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Full Outage Map

Problems in the last 24 hours in Laval, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Laval, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Vidéotron

Vidéotron is having issues since 04:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • 60% Internet (60%)
  • 19% Wi-fi (19%)
  • 8% TV (8%)
  • 7% Total Blackout (7%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Laval, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Longueuil, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

CityProblem TypeReport Time
Montréal Internet 3 days ago
Montréal Internet 3 days ago
Montréal Wi-fi 8 days ago
Montréal Internet 11 days ago
Montréal Total Blackout 11 days ago
Montréal Total Blackout 12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Laval, Quebec

Latest outage, problems and issue reports in Laval and nearby locations:

  • sbg4evr
    sbg4evr (@sbg4evr) reported from Montréal, Quebec

    @Videotron is service down? No Helix, no tv or internet access

  • CeeFor
    Cee (@CeeFor) reported from Montréal, Quebec

    @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

  • ElephantStoneHQ
    Elephant Stone (@ElephantStoneHQ) reported from Montréal, Quebec

    @MikeSidel @Videotron Sucks

  • loveZaa36
    ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported from Montréal, Quebec

    Wthhh @Videotron why is my txting not working 😡😡

  • ElephantStoneHQ
    Elephant Stone (@ElephantStoneHQ) reported from Montréal, Quebec

    Anyone else having @Videotron internet issues?

  • SummerrWoodss
    summer the fighter (@SummerrWoodss) reported from Dollard-Des Ormeaux, Quebec

    @Videotron y’all out here having the worst connection and nobody working to help…

  • salauddinshah99
    SalaUddin (@salauddinshah99) reported from Laval, Quebec

    @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

  • conicoletti
    courtney (@conicoletti) reported from Deux-Montagnes, Quebec

    @Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.

  • DroussyBabe
    Droussy 🎙🔥 (@DroussyBabe) reported from Montréal, Quebec

    Fix this **** Now !! @Videotron #enjeuxmajeurs

  • dancarnelly
    Dan Carnelly (@dancarnelly) reported from Montréal, Quebec

    So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

  • fjvost
    Felipe PJ (@fjvost) reported from Montréal, Quebec

    Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

  • badrmasri
    Badr S. Masri (@badrmasri) reported from Laval, Quebec

    @Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

  • lagarto_malo
    lagarto malo 🦎 (@lagarto_malo) reported from Westmount, Quebec

    @pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

  • NickChrysantha1
    Nick Chrysanthakopoulos (@NickChrysantha1) reported from Montréal, Quebec

    @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

  • voilalasoupe
    Fha Gauthier (@voilalasoupe) reported from Laval, Quebec

    Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

  • sbg4evr
    sbg4evr (@sbg4evr) reported from Montréal, Quebec

    @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

  • markdiez514
    M▼RKDIEZ (@markdiez514) reported from Montréal, Quebec

    @Videotron what’s going on with your internet wtf?!?!?

  • lbass007
    lawrence bass (@lbass007) reported from Laval, Quebec

    @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

  • kathym425
    Kathy M (@kathym425) reported from Montréal, Quebec

    @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

  • EL_Loso
    Bitten Pnpple 🍍 (@EL_Loso) reported from Longueuil, Quebec

    I hope Videotron fix my home internet ASAP

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • wow_rs_
    Nezzy (@wow_rs_) reported

    @Videotron Is this why I had to come to Twitter and all your phone lines are down?

  • jblake_NSQC
    Joy Blake (@jblake_NSQC) reported

    Is @Videotron down?

  • felix93346091
    felix (@felix93346091) reported

    @wow_rs_ @Videotron Everyone try to call them right now thats why they’re down

  • COVID_Sanity
    COVID Data Check (@COVID_Sanity) reported

    @Videotron OH NO! Our internet stopped working on a Friday afternoon with three hours left to go in the work day. Please fix it fast!

  • nostrand27
    TerreSeche (@nostrand27) reported

    @StuCowan1 Changing DNS settings on your Videotron router will not only fix your issue but help with loading websites a little bit faster.

  • nostrand27
    TerreSeche (@nostrand27) reported

    Folks, if you are with Videotron (like me) change your router’s DNS settings to something different like 1.1.1.1. It seems to be a DNS issue more than anything else. @Videotron #videotron #outage

  • Alexand90873019
    Alexander (@Alexand90873019) reported

    @Videotron my internet is down and the website and phone number done seem to be working.

  • AlexeiRamotar
    Alexei Ramotar (@AlexeiRamotar) reported

    @jblake_NSQC @Videotron Their DNS is down. Use google's 8.8.8.8

  • DinksTtv
    DinkSTtv (@DinksTtv) reported

    Gg @Videotron internet down cant stream

  • Alexand90873019
    Alexander (@Alexand90873019) reported

    @mirxzh @Videotron The exact same thing happened to me. Absolute garbage