1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Vidéotron
  6. ❯
  7. Nepean, Ontario
Vidéotron

Vidéotron Outage Report in Nepean, Ontario

Why is my Vidéotron service not working?

No problems detected

If you are having issues, please submit a report below.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Full Outage Map

Problems in the last 24 hours in Nepean, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Nepean, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • 60% Internet (60%)
  • 18% Wi-fi (18%)
  • 9% TV (9%)
  • 7% Total Blackout (7%)
  • 4% E-mail (4%)
  • 1% Phone (1%)

Live Outage Map Near Nepean, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

CityProblem TypeReport Time
Ottawa Total Blackout 7 days ago
Gatineau Internet 13 days ago
Ottawa TV 18 days ago
Ottawa Internet 18 days ago
Ottawa Internet 18 days ago
Ottawa Internet 20 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Nepean, Ontario

Latest outage, problems and issue reports in Nepean and nearby locations:

  • Paul_Morneau
    Paul Morneau (@Paul_Morneau) reported from Ottawa, Ontario

    .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

  • AllieKnitNinja
    Allie MacAlister (@AllieKnitNinja) reported from Ottawa, Ontario

    @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

  • 3_punch
    Gilles Monvoisin (@3_punch) reported from Gatineau, Quebec

    So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

  • Paul_Morneau
    Paul Morneau (@Paul_Morneau) reported from Ottawa, Ontario

    .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

  • johnefrancis
    johnefrancis🇨🇦 (@johnefrancis) reported from Ottawa, Ontario

    Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • wugz
    Ian (@wugz) reported

    @Videotron Such a stupid excuse! What does an alert have to do with your helix service?

  • charley2223
    charley222 (@charley2223) reported

    @Videotron tv is down after the alert

  • jeepi11
    jeepi (@jeepi11) reported

    @Videotron All if your helix customer

  • ppalxn
    Phillip Alexander (@ppalxn) reported

    @Videotron I want my refund for list of service

  • Mattbrais
    ... (@Mattbrais) reported

    @Dinawangma @FranceBrazeau2 @Videotron Oh ****. It worked for me lol

  • Adam93030037
    adam (@Adam93030037) reported

    @Videotron I'm 1 of your customers experiencing this issue . What is going on

  • RabyRejean
    rejean raby (@RabyRejean) reported

    @Videotron What a nightmare! I would appreciate some regular updates from Videotron Technical Service. For the other users, you can watch the programs if you have recorded it. Only thing that I could find as a workaround.

  • Cynner121
    Cyn Cynner (@Cynner121) reported

    @Videotron Helix was sold to me as a better technology and I’ve had nothing but trouble ever since. What a scam!!! Thank god for Netflix, PK is just another BSer.

  • DarokSandbox
    Darok Sandbox (@DarokSandbox) reported

    @Videotron not working here either

  • MikeT1991
    Michael Turcotte (@MikeT1991) reported

    @Videotron NOT WORKING!!!!!!!!!!!! FIX ASAP OR START LOSING CUSTOMERS DAY 1 2022