Vidéotron Outage Report in Nepean, Ontario

Problems in the last 24 hours in Nepean, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Nepean, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (59%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (8%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Nepean, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Total Blackout	6 days ago
Gatineau	Internet	11 days ago
Ottawa	TV	16 days ago
Ottawa	Internet	16 days ago
Ottawa	Internet	16 days ago
Ottawa	Internet	18 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Nepean, Ontario

Latest outage, problems and issue reports in Nepean and nearby locations:

• 
  🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported 5 minutes ago from Ottawa, Ontario

  @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

• 
  Paul Morneau (@Paul_Morneau) reported 5 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 7 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 8 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Allie MacAlister (@AllieKnitNinja) reported 21 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• 
  Jessica Lavoie (@MadameDanis) reported 25 minutes ago from Gatineau, Quebec

  @Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.

• 
  Dziekan Hojsak 🇨🇦 (@CdnAvSpotter) reported 37 minutes ago from Ottawa, Ontario

  @itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone

• 
  Gilles Monvoisin (@3_punch) reported 43 minutes ago from Gatineau, Quebec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• 
  Front Line Red Shirt (@Hobbit1969) reported 47 minutes ago from Gatineau, Quebec

  @BigBadW0lf4Life @GreatestUncle42 @seanferrick So did I...yeah that's weird. I'm in Quebec, I have Videotron. Maybe your provider lost the signal momentarily

• 
  ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 53 minutes ago from Gatineau, Quebec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

• 
  Paul Morneau (@Paul_Morneau) reported 56 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Allan Lisbona (@allanomfs) reported 3 minutes ago

  @Videotron thank you for making us wait home all day. No phone, TV or Wifi. Guaranteed to come today. No one showed! Worst customer service ever!

• 
  SpeakingColors (@SpeakingColors_) reported 3 minutes ago

  @JCyaah @Videotron Still down or very slow and super very intermitendly working yes

• 
  Khushbu Advani (@AdvaniKhushbu) reported 4 minutes ago

  @anatolefp @Videotron @terezblackstar I live in cote-des-neiges too. Have same internet issue

• 
  Allen Arany (@allen_arany) reported 5 minutes ago

  @Videotron I just got off the phone with one of the rudest agents. I was wanting to know why I was being charged when the phone line was in vacation mode. I spent 4 hours on the line to rectify a mistake that videotron admitted to making in Jan. Only to encounter a horrible experience now.

• 
  SpeakingColors (@SpeakingColors_) reported 6 minutes ago

  @Videotron Checking what? It's slow for everyone, I'm IT. I already checked, thanks. Just reporting the issue so you fix it. We should get credits for that, for everytime it is hyper slow or down which is way too often for the price we pay.

• 
  windfall.apples (@windfallapples) reported 7 minutes ago

  On hold again and they still have this wild big-band achievement playing. There is a second song now too which is almost as good. Almost. Superb nonetheless~ Their billing systems are terrible and get changes wrong more often than not but I am not even angry. Classic Videotron.

• 
  StockMan (@StockMan987) reported 8 minutes ago

  @Videotron Is internet down in downtown Montreal right now?

• 
  Shaggy! The french canadian fox who bleps when shy (@FoxyShaggy) reported 14 minutes ago

  @Lloyd_Deer I’m with Videotron too. I called them. They take note of the number and then a new scammer comes in (or the same with a different number, I wonder it’s it’s as bad with bell, Fido etc.)

• 
  too-too-roo (@nikole7_roo) reported 14 minutes ago

  @Videotron hi, any updates on when will the service will be back? Here in dorval / saint Laurent the service has been out since 10 am. Any insight would be appreciated!

• 
  JC (@JCyaah) reported 21 minutes ago

  @Videotron your internet service is down