Vidéotron Outage Report in Nepean, Ontario

Problems in the last 24 hours in Nepean, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Nepean, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Nepean, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Total Blackout	8 days ago
Gatineau	Internet	14 days ago
Ottawa	TV	19 days ago
Ottawa	Internet	19 days ago
Ottawa	Internet	19 days ago
Ottawa	Internet	21 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Nepean, Ontario

Latest outage, problems and issue reports in Nepean and nearby locations:

• 
  🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported 5 minutes ago from Ottawa, Ontario

  @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

• 
  ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 6 minutes ago from Gatineau, Quebec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 10 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

• 
  Paul Morneau (@Paul_Morneau) reported 10 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• 
  Dziekan Hojsak 🇨🇦 (@CdnAvSpotter) reported 11 minutes ago from Ottawa, Ontario

  @itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 25 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Paul Morneau (@Paul_Morneau) reported 27 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• 
  Allie MacAlister (@AllieKnitNinja) reported 31 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• 
  Jessica Lavoie (@MadameDanis) reported 39 minutes ago from Gatineau, Quebec

  @Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.

• 
  Gilles Monvoisin (@3_punch) reported 40 minutes ago from Gatineau, Quebec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  steven (@stevenindig03) reported 2 minutes ago

  @Videotron Bs fix my damn wifi already

• 
  Deb White (@debbieabo) reported 3 minutes ago

  @Videotron Once again I’m calling BS on your post. How can you say 95% has been restored? Restored means working yet my internet service keeps turning on and off. Mostly off. You seem to be the only provider with issues

• 
  Ash (@Ash236004717712) reported 3 minutes ago

  @Videotron well you’re clearly not worKING ******* HARD ENOUGH CUZ I STILL DONT HAVE ******* WIFI ITS BEEN 5 DAYS

• 
  carmax (@carmax74905256) reported 5 minutes ago

  @Videotron 2)5 days straight, no Internet, Tv Telephone, by you managed to email my bill on Rogers mobile network. Thanks, much appreciated. You suck.

• 
  IDK (@SBHSNGL) reported 5 minutes ago

  @itbentre @Videotron No . It’s Nigeria . That’s where their customer service is

• 
  AmAnJoT MaAn (@amanjotmaan93) reported 7 minutes ago

  @freefox76 @Videotron Looking for reliable and helpful assistance? Reach out to @Dave_Tech12 for help!

• 
  Xaina (@Xaina71) reported 8 minutes ago

  @Videotron Internet went down again at 4pm, H3T 1k4 Edouard Montpetit

• 
  Toaster ✨ (@Toassterr) reported 10 minutes ago

  @SBinsley @Videotron Customer services are from 9h to 18h I think

• 
  Shaun Binsley (@SBinsley) reported 13 minutes ago

  @Videotron Where is the customer support? No one answering the phone, no one answering the chat... what kind of service is this? An occasional tweet about some questionable percentage is not very helpful at all.

• 
  NickDarius 🚹 (@meletakos) reported 15 minutes ago

  @Videotron Again, was back last evening for a few hours but went down around 11pm and is still out this morning. I’ve had Interner a few hours a day for the last 4-5 days. What’s going on? Feels like a 3rd world country with rolling blackouts