Vidéotron

Vidéotron Outage Report in Nepean, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Nepean, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Nepean and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Nepean, Ontario 11/26/2025 11:20

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Nepean, Ontario

The most recent Vidéotron outage reports came from the following cities: Orléans, Ottawa and Gatineau.

Loading map, please wait...
City Problem Type Report Time
CanadaOrléans Internet
CanadaOttawa TV
CanadaOrléans Internet
CanadaOttawa TV
CanadaOttawa Wi-fi
CanadaOttawa Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Nepean, Ontario

Latest outage, problems and issue reports in Nepean and nearby locations:

  • Paul_Morneau Paul Morneau (@Paul_Morneau) reported from Ottawa, Ontario

    .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

  • CdnAvSpotter 🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported from Ottawa, Ontario

    @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

  • ottawadeafgirl Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported from Ottawa, Ontario

    @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

  • 3_punch Gilles Monvoisin (@3_punch) reported from Gatineau, Québec

    So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

  • AllieKnitNinja Allie MacAlister (@AllieKnitNinja) reported from Ottawa, Ontario

    @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

  • LaLouveRK ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported from Gatineau, Québec

    @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

  • Paul_Morneau Paul Morneau (@Paul_Morneau) reported from Ottawa, Ontario

    .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

  • johnefrancis johnefrancis🇨🇦 (@johnefrancis) reported from Ottawa, Ontario

    Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

  • MadameDanis Jessica Lavoie (@MadameDanis) reported from Gatineau, Québec

    @Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • your_boi_marty mrty🏴‍☠️ (@your_boi_marty) reported

    @Videotron **** you stop sending me broken routers

  • ushy10 Jeremy (@ushy10) reported

    @Videotron Still not working in Dollard des Ormeaux

  • TheUndeadLords1 TheUndeadLords💀🌹💀 (@TheUndeadLords1) reported

    @DonitoMojito @Videotron Have you even tried being with Bell? Now THAT team sucks.

  • DonitoMojito Donito_Mojito (@DonitoMojito) reported

    @TheUndeadLords1 @Videotron Agreed, Bell sucks.

  • econseptiles Jacques René Giguère (@econseptiles) reported

    @stephenfgordon Robocall are too whatever. And my voicemail does not allow me to delete them before the end. Damn Videotron.

  • DJStarQ DJ STAR Q (@DJStarQ) reported

    @Videotron The outage….

  • JessieKYosko JessieKYosko (@JessieKYosko) reported

    @Videotron down?

  • SandraG90370647 SandraGreco (@SandraG90370647) reported

    @Videotron what is happening with the service today. Very hard to work from home when the internet is down!!

  • Jessica_K_B Jessica B. (@Jessica_K_B) reported

    @Videotron Nope. Still not working in Brossard. Network says online, but nothing is able to load.

  • madhi19 John G KBO (@madhi19) reported

    @Maelstrom78 Still pretty damn expensive. Between Videotron helix and two PM cell I hardly pay more than $200. Best thing that ever happen to my bills was moving where Bell didn't have any fiber.