Vidéotron Outage Report in Nepean, Ontario

Problems in the last 24 hours in Nepean, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Nepean, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Nepean, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Total Blackout	9 days ago
Gatineau	Internet	14 days ago
Ottawa	TV	19 days ago
Ottawa	Internet	19 days ago
Ottawa	Internet	19 days ago
Ottawa	Internet	21 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Nepean, Ontario

Latest outage, problems and issue reports in Nepean and nearby locations:

• 
  Jessica Lavoie (@MadameDanis) reported 3 minutes ago from Gatineau, Quebec

  @Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.

• 
  🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported 3 minutes ago from Ottawa, Ontario

  @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

• 
  Allie MacAlister (@AllieKnitNinja) reported 7 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 8 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Gilles Monvoisin (@3_punch) reported 10 minutes ago from Gatineau, Quebec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• 
  Paul Morneau (@Paul_Morneau) reported 10 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• 
  ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 14 minutes ago from Gatineau, Quebec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

• 
  Paul Morneau (@Paul_Morneau) reported 18 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 46 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  G. Desouza (@gdes1) reported 5 minutes ago

  @Videotron where can we find the status of service outages with estimated time of repair ?

• 
  Hugh Flynn Composer (@HughflynnCompos) reported 7 minutes ago

  @virginmedia I am considering rejoining Virginmedia but the wall socket was installed by Videotron about 30 yr ago & all the sockets have been removed leaving the cover and chassis. Is it possible me to pay for an engineer to fix before taking out a new contract. Thanks

• 
  Raphaël Poiré (@RaphaelPoire) reported 12 minutes ago

  @TheNeilHaley @Videotron I'm having the same problem

• 
  YourWeirdOppa (@YourWeirdOppa) reported 13 minutes ago

  @Videotron hi, What number should I call if I don’t have internet service

• 
  ThatMainframeDude (@TheNeilHaley) reported 14 minutes ago

  @Videotron Is there a problem between Videotron and Sportsnet? I am subscribed to Sportsnet but when I login to Sportsnet online, it says I have no subscription.

• 
  Saleem 🇨🇦🇵🇰 (@Saliqbal2016) reported 15 minutes ago

  @Mikeggibbs Ditching Bell Media, going over to Videotron. Can't support such organization by paying for their services.

• 
  Mike (@mke1138) reported 19 minutes ago

  Hey @Videotron, check out my Speedtest results: 25.9 Mbps down and 30.3 Mbps up. I pay for 400 down and 50 up.

• 
  Patrick-son 🇭🇹 (@massonbelgacon) reported 20 minutes ago

  @Videotron gotta be the worst when it come to internet connection **** y'all *****'s

• 
  Jesse Arcouette (@jesse_arcouette) reported 21 minutes ago

  @Videotron why is my internet not working all of the sudden? help

• 
  cliff wardle (@winemaker1960) reported 22 minutes ago

  @Sammich_BLT @spencerdjblake If Videotron buys Freedom, they may have better coverage. I got a fairly decent package from Fido (The I'm sorry for bringing down Canada Sale)