Vidéotron Outage Report in Nepean, Ontario

Problems in the last 24 hours in Nepean, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Nepean, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Nepean, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Total Blackout	7 days ago
Gatineau	Internet	12 days ago
Ottawa	TV	17 days ago
Ottawa	Internet	17 days ago
Ottawa	Internet	17 days ago
Ottawa	Internet	19 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Nepean, Ontario

Latest outage, problems and issue reports in Nepean and nearby locations:

• 
  Allie MacAlister (@AllieKnitNinja) reported 12 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• 
  Paul Morneau (@Paul_Morneau) reported 19 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 21 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 26 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

• 
  Jeff 🇨🇦 🇺🇦 5x Vaxxed (3 Pf,2Mod) (@penseur_logique) reported 27 minutes ago from Ottawa, Ontario

  @caiobchi @cmaconthehill @CityNewsKIT Videotron competition lowered prices in Quebec. Much like MTS + Sasktel did in MB / SK. Competition for the big 3. Videotron has service outside of QC, in Ottawa, same prices as QC. The big 3 and their flanker brands would not match prices of Videotron in Ottawa. We switched.

• 
  Dziekan Hojsak 🇨🇦 (@CdnAvSpotter) reported 33 minutes ago from Ottawa, Ontario

  @itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone

• 
  🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported 33 minutes ago from Ottawa, Ontario

  @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

• 
  Gilles Monvoisin (@3_punch) reported 37 minutes ago from Gatineau, Quebec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• 
  Jessica Lavoie (@MadameDanis) reported 38 minutes ago from Gatineau, Quebec

  @Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.

• 
  Front Line Red Shirt (@Hobbit1969) reported 38 minutes ago from Gatineau, Quebec

  @BigBadW0lf4Life @GreatestUncle42 @seanferrick So did I...yeah that's weird. I'm in Quebec, I have Videotron. Maybe your provider lost the signal momentarily

• 
  Paul Morneau (@Paul_Morneau) reported 47 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• 
  ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 51 minutes ago from Gatineau, Quebec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shea Angus (@BigMouthShea) reported 7 minutes ago

  @KevinGlinas1 @Videotron @DanielleLocas Same issue here! Was working earlier today and has been out for around an hour or so again now..

• 
  KT (@kt_orsomething) reported 9 minutes ago

  @Videotron Brooooo pls fix ur wifi it’s been 3 days now every other internet provider has been up and working for a while… there’s no way y’all have 80% back

• 
  G Money 🇦🇲❄🇨🇦 (@expozhabs) reported 10 minutes ago

  @Videotron Party is over. Time to cancel. I'm assuming that I'm gonna get one year of free tv and internet at this point. 🥶 #verglas2023

• 
  Commissioner Miner (@fanCRTCProfling) reported 11 minutes ago

  People will know (or soon know) that having Teksavvy landline service means they are ****** in time of need because "Videotron mobile" will give people nothing in a time of need if people have TSI landline service.

• 
  Frank Morissette (@Crimsonium) reported 16 minutes ago

  @Videotron Still out here as well, stupid flashing orange light.

• 
  Mary-anne Berube (@MaryanneBerube) reported 17 minutes ago

  @Videotron When will service be restored in Aylmer/Gatineau we have been with internet service since Thursday!

• 
  Cristiana (@chris_tud) reported 18 minutes ago

  @Videotron @Videotron helix is down in Pincourt and NDIP area … no sign to work even though we have electricity since last night!

• 
  Hanner Jimenez (@HannerJimenez3) reported 18 minutes ago

  @Videotron I’ve never lost electricity but I’m without internet since Thursday night!!! Any updates on when would it be back? 😐😐😐

• 
  RemPitlick#1fan🇺🇦 (@Seb0821) reported 19 minutes ago

  @Videotron Why no answer. Why copy paste everyday the same damn message. You cut off internet when the deman is high. You dont give a **** about us. Bell sucks but less then you for sure

• 
  LOOK AT THOSE STRINGS SERENA #FOCUS (@JustinSW20) reported 19 minutes ago

  @Videotron FULL OF ****