Vidéotron outages and service status in Nepean, Ontario

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Vidéotron generated 2 outage signals in the last 24 hours around Nepean, including 2 direct reports.
The most common problems reported in this area mention Internet.
The most recent signal from this area was received Apr 30, 3:27 AM EDT.

Internet (100%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Nepean, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Nepean, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Nepean	Baseline
Apr 30, 3:00 AM EDT	0	0	0
Apr 30, 3:20 AM EDT	0	0	0
Apr 30, 3:40 AM EDT	0	0	0
Apr 30, 4:00 AM EDT	0	0	0
Apr 30, 4:20 AM EDT	0	0	0
Apr 30, 4:40 AM EDT	0	0	0
Apr 30, 5:00 AM EDT	0	0	0
Apr 30, 5:20 AM EDT	0	0	0
Apr 30, 5:40 AM EDT	0	0	0
Apr 30, 6:00 AM EDT	0	0	0
Apr 30, 6:20 AM EDT	0	0	0
Apr 30, 6:40 AM EDT	0	0	0
Apr 30, 7:00 AM EDT	0	0	0
Apr 30, 7:20 AM EDT	0	0	0
Apr 30, 7:40 AM EDT	0	0	0
Apr 30, 8:00 AM EDT	0	0	0
Apr 30, 8:20 AM EDT	0	0	0
Apr 30, 8:40 AM EDT	0	0	0
Apr 30, 9:00 AM EDT	0	0	0
Apr 30, 9:20 AM EDT	0	0	0
Apr 30, 9:40 AM EDT	0	0	0
Apr 30, 10:00 AM EDT	0	0	0
Apr 30, 10:20 AM EDT	0	0	0
Apr 30, 10:40 AM EDT	0	0	0
Apr 30, 11:00 AM EDT	0	0	0
Apr 30, 11:20 AM EDT	0	0	0
Apr 30, 11:40 AM EDT	0	0	0
Apr 30, 12:00 PM EDT	0	0	0
Apr 30, 12:20 PM EDT	0	0	0
Apr 30, 12:40 PM EDT	0	0	0
Apr 30, 1:00 PM EDT	0	0	0
Apr 30, 1:20 PM EDT	0	0	0
Apr 30, 1:40 PM EDT	0	0	0
Apr 30, 2:00 PM EDT	0	0	0
Apr 30, 2:20 PM EDT	0	0	0
Apr 30, 2:40 PM EDT	0	0	0
Apr 30, 3:00 PM EDT	0	0	0
Apr 30, 3:20 PM EDT	0	0	0
Apr 30, 3:40 PM EDT	0	0	0
Apr 30, 4:00 PM EDT	0	0	0
Apr 30, 4:20 PM EDT	0	0	0
Apr 30, 4:40 PM EDT	0	0	0
Apr 30, 5:00 PM EDT	0	0	0
Apr 30, 5:20 PM EDT	0	0	0
Apr 30, 5:40 PM EDT	0	0	0
Apr 30, 6:00 PM EDT	0	0	0
Apr 30, 6:20 PM EDT	0	0	0
Apr 30, 6:40 PM EDT	0	0	0
Apr 30, 7:00 PM EDT	0	0	0
Apr 30, 7:20 PM EDT	0	0	0
Apr 30, 7:40 PM EDT	0	0	0
Apr 30, 8:00 PM EDT	0	0	0
Apr 30, 8:20 PM EDT	0	0	0
Apr 30, 8:40 PM EDT	0	0	0
Apr 30, 9:00 PM EDT	0	0	0
Apr 30, 9:20 PM EDT	0	0	0
Apr 30, 9:40 PM EDT	0	0	0
Apr 30, 10:00 PM EDT	0	0	0
Apr 30, 10:20 PM EDT	0	0	0
Apr 30, 10:40 PM EDT	0	0	0
Apr 30, 11:00 PM EDT	0	0	0
Apr 30, 11:20 PM EDT	0	0	0
Apr 30, 11:40 PM EDT	0	0	0
May 1, 12:00 AM EDT	0	0	0
May 1, 12:20 AM EDT	0	0	0
May 1, 12:40 AM EDT	0	0	0
May 1, 1:00 AM EDT	0	0	0
May 1, 1:20 AM EDT	0	0	0
May 1, 1:40 AM EDT	0	0	0
May 1, 2:00 AM EDT	0	0	0
May 1, 2:20 AM EDT	0	0	0
May 1, 2:40 AM EDT	0	0	0
May 1, 3:00 AM EDT	0	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Nepean, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Internet	24 hours ago
Ottawa	Internet	24 hours ago
Ottawa	Total Blackout	1 month ago
Gatineau	Internet	1 month ago
Ottawa	TV	1 month ago
Ottawa	Internet	1 month ago

Nearby cities with recent reports

Ottawa

2 recent signals

24 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Nepean, Ontario

Latest outage, problems and issue reports in Nepean and nearby locations:

Jessica Lavoie (@MadameDanis) reported 38 seconds ago from Gatineau, Quebec
@Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.
Al (@moviesbbq) reported 15 minutes ago from Ottawa, Ontario
@Videotron when will support esims?
Allie MacAlister (@AllieKnitNinja) reported 17 minutes ago from Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
Front Line Red Shirt (@Hobbit1969) reported 19 minutes ago from Gatineau, Quebec
@BigBadW0lf4Life @GreatestUncle42 @seanferrick So did I...yeah that's weird. I'm in Quebec, I have Videotron. Maybe your provider lost the signal momentarily
🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported 21 minutes ago from Ottawa, Ontario
@RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.
Paul Morneau (@Paul_Morneau) reported 31 minutes ago from Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron
Jeff 🇨🇦 🇺🇦 5x Vaxxed (3 Pf,2Mod) (@penseur_logique) reported 32 minutes ago from Ottawa, Ontario
@caiobchi @cmaconthehill @CityNewsKIT Videotron competition lowered prices in Quebec. Much like MTS + Sasktel did in MB / SK. Competition for the big 3. Videotron has service outside of QC, in Ottawa, same prices as QC. The big 3 and their flanker brands would not match prices of Videotron in Ottawa. We switched.
͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 35 minutes ago from Gatineau, Quebec
@Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.
Dziekan Hojsak 🇨🇦 (@CdnAvSpotter) reported 35 minutes ago from Ottawa, Ontario
@itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone
Gilles Monvoisin (@3_punch) reported 36 minutes ago from Gatineau, Quebec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 38 minutes ago from Ottawa, Ontario
@Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.
Al (@moviesbbq) reported 58 minutes ago from Ottawa, Ontario
@Videotron when will you support esims?
johnefrancis🇨🇦 (@johnefrancis) reported 60 minutes ago from Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
Paul Morneau (@Paul_Morneau) reported 60 minutes ago from Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

Panda🌻 (@takarajewels) reported 5 minutes ago
The thrilling sequel: apparently it’s NOT possible to filter TV channels to only see what I subscribe to. Ya’ll I will head on back to Videotron at this rate, wtf. At least with them I don’t have to scroll past 28394 channels I don’t pay for to get to the ones I do. 💀
Francis Taquin (@FrancisTaquin1) reported 5 minutes ago
" Videotron warns: “When 3G is shut down, you will no longer be able to call 911 if you use a mobile phone or a SIM card that is not VoLTE compatible. This is already the case when you are travelling in the United States.” How to check your phone Freedom Mobile recommends dialing #TEST (#8378). If the call goes through, your phone is VoLTE-ready. If it doesn’t, you’ll need a newer phone and SIM card to stay connected. "
Cass (@cassieloves1013) reported 7 minutes ago
@TimothyHansford @codedandunited They will never allow another team in Canada which is crap. The Videotron Center where the Remparts play is already NHL ready. No team. Hamilton? Nope. But they want to put another team in Atlanta or in Houston? Makes no sense.
Arka Chatterjee (@arkachatter1986) reported 9 minutes ago
@Videotron You seem to be getting worser by the day , maybe the monopoly is catching up to you ... Every day my internet is down for 2 to 3 times.
🦈 Daveyshark 🎵 doo doo doo doo doo 🎵 🦈 (@daveyshark42) reported 11 minutes ago
Anyone else having trouble with @Videotron today? It has cut out 3 times today. #montreal
Fluxtrot (@fluxtrot) reported 19 minutes ago
@Videotron I sent the details for my account. Also, you should get verified on X... You are cheaper than an Etsy creator selling tampons made out of fall leaves. YOU REEEEALLY need to get your **** together.
Kush Thaker (@kushthaker) reported 22 minutes ago
why make seniors talk about chat assistance, why not a central regulated agent for all telecom service? duopoly + Videotron continue compete across country
Event_201_Prophecy (@grcAffiliate) reported 22 minutes ago
@Videotron YOUR APP DOESNT WORK YOUR APP DOESNT WORK!!!!!!
Toth (@FakeNews10164) reported 26 minutes ago
I am the attraction of my neighbor who prostitutes me through the Irish mafia network! The statuette simply signaled the direction of the ***** @Videotron @tvanouvelles
Marc Brodeur (@BrodeurAZ) reported 28 minutes ago
@N_A_Waller @HockeyScribe @AZadarski Pretty sure the Nordique’s issue was primarily le colisee. It was too small for the NHL. The new videotron centre is an NHL sized rink.