Vidéotron service status in Nepean, Ontario

Problems in the last 24 hours in Nepean, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Nepean, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (59%)
• Wi-fi (19%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Nepean, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Total Blackout	11 days ago
Gatineau	Internet	17 days ago
Ottawa	TV	21 days ago
Ottawa	Internet	21 days ago
Ottawa	Internet	21 days ago
Ottawa	Internet	23 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Nepean, Ontario

Latest outage, problems and issue reports in Nepean and nearby locations:

• 
  Jessica Lavoie (@MadameDanis) reported 2 minutes ago from Gatineau, Quebec

  @Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.

• 
  Dziekan Hojsak 🇨🇦 (@CdnAvSpotter) reported 14 minutes ago from Ottawa, Ontario

  @itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone

• 
  Gilles Monvoisin (@3_punch) reported 15 minutes ago from Gatineau, Quebec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• 
  Allie MacAlister (@AllieKnitNinja) reported 20 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• 
  🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported 23 minutes ago from Ottawa, Ontario

  @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

• 
  Paul Morneau (@Paul_Morneau) reported 28 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 29 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 38 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

• 
  ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 45 minutes ago from Gatineau, Quebec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

• 
  Paul Morneau (@Paul_Morneau) reported 59 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Deb White (@debbieabo) reported 2 minutes ago

  @Videotron @fizz_ca an update on your progress on what’s happening with your internet service would be nice. You are leaving your customers frusteated

• 
  RemPitlick#1fan🇺🇦 (@Seb0821) reported 6 minutes ago

  @Videotron Where is our internet. Better give CREDIT. Its not 1 day outage. Its been 3 days now. What the hell are you doing. No accountability, no news, no updates…

• 
  Dave (@parkerbaby2000) reported 8 minutes ago

  @Videotron Videotron should have back up systems in place in the event of any kind of extreme weather, NOT ACCEPTABLE SERVICE at all! We need better than this! and credits to ALL of videotrons clients!

• 
  FraFra (@FrankPatulli) reported 8 minutes ago

  @Videotron I understand your present goal is to resolve the issues asap. Unhappy customers create unpleasant customer service work. With that said, it shows you have an inferior structure compared to Bell and furthermore, unprepared to handle such an outage in a timely manner.

• 
  Melanie & Co. (@MelanieGali) reported 9 minutes ago

  @Videotron Pierrefonds here, electricity back since more than 24hrs, but not connection to Internet since Wednesday afternoon. I don’t believe 60% of custumer who had it down regained it.

• 
  Nezzy (@CatIs4Fyte) reported 14 minutes ago

  @GoatableTm @Videotron Only language they understand, i have a call with a guy from Bell on Tuesday. **** @Videotron , they’re too busy sublicensing their network to all these garbage cheapo providers and it’s reducing the integrity of said network. Bell customers never lost service.

• 
  Loki (@BanksyCentral) reported 16 minutes ago

  @andreas_indro @tjroyce4 @Videotron Same here, wifi was working when power came back yesterday night, but it's not working today morning.

• 
  Loki (@BanksyCentral) reported 18 minutes ago

  @Nadia12014717 @Videotron Because focus is on power, this issue got buried

• 
  Brian Mahoney @Brian_Mahoney@mas.to (@_BrianMahoney) reported 18 minutes ago

  @FidoSolutions The notice was buried in your abysmal account details. Regardless, I/we have other options now. @freedomsupport and @Videotron offer better plans at better prices. Was the $2 worth losing a customer? A five year customer?

• 
  Andreas Indro (@andreas_indro) reported 18 minutes ago

  @Videotron Do you have an outage map??? There's no update whatsoever on twitter since this one.