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Vidéotron

Vidéotron Outage Report in Nepean, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Full Outage Map

Problems in the last 24 hours in Nepean, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Nepean, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • 60% Internet (60%)
  • 18% Wi-fi (18%)
  • 8% TV (8%)
  • 7% Total Blackout (7%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Nepean, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

CityProblem TypeReport Time
Ottawa Total Blackout 9 days ago
Gatineau Internet 15 days ago
Ottawa TV 20 days ago
Ottawa Internet 20 days ago
Ottawa Internet 20 days ago
Ottawa Internet 22 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Nepean, Ontario

Latest outage, problems and issue reports in Nepean and nearby locations:

  • Paul_Morneau
    Paul Morneau (@Paul_Morneau) reported from Ottawa, Ontario

    .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

  • johnefrancis
    johnefrancis🇨🇦 (@johnefrancis) reported from Ottawa, Ontario

    Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

  • AllieKnitNinja
    Allie MacAlister (@AllieKnitNinja) reported from Ottawa, Ontario

    @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

  • 3_punch
    Gilles Monvoisin (@3_punch) reported from Gatineau, Quebec

    So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • BenoitVerreaul4
    Benoit Verreault (@BenoitVerreaul4) reported

    @DistributelHelp Videotron is now saying they have fixed the issue to their customers. They say to restart our devices and everything should be back. Did not work in my case.

  • bella_l64
    BellaL64 (@bella_l64) reported

    @AcanacInc I work from home and have lost many hours of my salary because of this crap. Videotron is up and running already and Acanac cannot solve the issue. What's up with that? I'll be looking for another ISP.

  • lefarfadet1609
    mathieu martel (@lefarfadet1609) reported

    @FirzanaSadik @Videotron @BTCollation Still no service?

  • MCHotTakes
    MC Hot Takes (@MCHotTakes) reported

    @miltonal57 @acoyne Revoke drivers license, revoke all health care, instruct videotron to terminate internet. Keep going…

  • InspiringDays22
    Carole (@InspiringDays22) reported

    Videotron made life crazy with sending me the wrong order then resending another , then when I returned the first order they cancelled the corrected order and after 10 days I still now have no service and if I want it I must now pay full price upfront for equipment #videotron

  • AdamBanon
    Adam Banon (@AdamBanon) reported

    @niteshp80 @Videotron Same here. Helix internet and phone lines both down in DDO. Thought I was the only one. Was told it should be fixed by 2AM. It’s Saturday night and can’t even watch UFC @Videotron

  • DJStarQ
    DJ STAR Q (@DJStarQ) reported

    @Videotron how long is this internet outage going to last? It’s been a few hours now.

  • zaphthegreat
    J.L. Abrassart (@zaphthegreat) reported

    @Videotron are you going to acknowledge your outage that affects Acanac clients? Are you going to fix it? They confirmed that the issue is on your end.

  • AkatsukiJit
    c. (@AkatsukiJit) reported

    @Videotron, why i pay so much just for my wifi to go down almost everyday?. **** is ridiculous.

  • kephrenTV
    kephrenTV (@kephrenTV) reported

    @Videotron internet est down ?