Vidéotron

Vidéotron Outage Report in Nepean, Ontario

No problems detected

If you are having issues, please submit a report below.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Nepean, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Nepean and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Nepean, Ontario 02/22/2025 04:00

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (%)

    Phone (%)

Live Outage Map Near Nepean, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, Gatineau and Nepean.

Loading map, please wait...
City Problem Type Report Time
CanadaOttawa Internet
CanadaOttawa E-mail
CanadaGatineau Internet
CanadaOttawa Internet
CanadaGatineau TV
CanadaOttawa E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Nepean, Ontario

Latest outage, problems and issue reports in Nepean and nearby locations:

  • johnefrancis johnefrancis🇨🇦 (@johnefrancis) reported from Ottawa, Ontario

    Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

  • 3_punch Gilles Monvoisin (@3_punch) reported from Gatineau, Québec

    So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

  • Paul_Morneau Paul Morneau (@Paul_Morneau) reported from Ottawa, Ontario

    .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

  • AllieKnitNinja Allie MacAlister (@AllieKnitNinja) reported from Ottawa, Ontario

    @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

  • LaLouveRK ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported from Gatineau, Québec

    @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

  • Paul_Morneau Paul Morneau (@Paul_Morneau) reported from Ottawa, Ontario

    .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • CathySt35873400 Cathy Stone.No dms please! (@CathySt35873400) reported

    Mr Champagne. Videotron does not have nationwide coverage re. Is the transfer to Videotron of Shaw now going to allow Videotron full service across Canada?

  • Milnoc François Caron 🇨🇦 (💉x4) (@Milnoc) reported

    @BenKlass @Videotron @TekSavvyBuzz I miss Australia's $40 per month 15 GB 4G service.

  • thomas_markus1 Thomas Markus (@thomas_markus1) reported

    @Videotron @VideotronDiv seriously does it take a rocket scientist to solve the pixel issue on CNN. It's been months! (I have spoken to the call support centre and x it is q central feed issue).

  • Mae149 Manon Lessard (@Mae149) reported

    @noIPv6 @nikize0 @Videotron Agreed. Nothing against v6, it’s just a pain because ppl are dragging their feet towards full support.

  • sora_sumeragi Julie R ⭕️ 🦋🌗🌙🇨🇦 (@sora_sumeragi) reported

    @jfmezei When I was teen we were with Videotron. When we lost internet, when I called customer services I would start a movie and finish it before the tech support answer the line!

  • katielowercase lowercase? i hardly know ercase! (@katielowercase) reported

    ok so i’ll be annoyed at myself if i don’t correct this so *technically* the wifi ap in our apartment is fine (bc it’s still broadcasting a signal) and the router is fine (bc it’s assigning IPs) so something is wrong on the videotron side

  • DonaldBailly Donald Bailly (@DonaldBailly) reported

    @annedeblois With Bell FIBE, you need to unsubscribe from more than one channel in order to get TSN (you cannot subscribe to only one TSN channel). With Videotron, you need to be subscribed to a Sports package in order to get TSN, but the whole network counts for only ONE of your channels.

  • noIPv6 👻 spooky ipv6-only networking 👻 (@noIPv6) reported

    @Videotron @Mae149 agreed - if a vpn breaks in the presence of ipv6 (w/ legacy ip remaining intact), that’s a vpn problem, not an ipv6 problem 🤨 ipv6 is coming (34-37% of .ca has it NOW); if your tech falls over when it rolls out, you made implementation mistakes (& should have tested for that)

  • strutswell Nick Hatswell (@strutswell) reported

    @Mae149 @Videotron Curious what the problem is for the vpn? Is traffic going outside vpn when DNS returns AAAA records?

  • Milnoc François Caron 🇨🇦 (💉x4) (@Milnoc) reported

    @fanCRTCProfling @BenKlass I've tried Freedom before. The data service was awful. That's how I ended up with Videotron. I needed something much more reliable.