Vidéotron outages and service status in Gatineau, Quebec

Problems in the last 24 hours in Gatineau, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Gatineau, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gatineau, Quebec

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Internet	12 hours ago
Ottawa	Internet	6 days ago
Gatineau	Internet	19 days ago
Ottawa	Internet	1 month ago
Ottawa	Internet	2 months ago
Ottawa	Internet	2 months ago

Nearby cities with recent reports

Community Discussion

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Vidéotron Issues Reports Near Gatineau, Quebec

Latest outage, problems and issue reports in Gatineau and nearby locations:

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 12 seconds ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

• 
  Christopher provost (@Christopherprov) reported 10 minutes ago from Chelsea, Quebec

  @Videotron seems to be a major outage but not able to contact you.

• 
  Jeff 🇨🇦 🇺🇦 5x Vaxxed (3 Pf,2Mod) (@penseur_logique) reported 17 minutes ago from Ottawa, Ontario

  @caiobchi @cmaconthehill @CityNewsKIT Videotron competition lowered prices in Quebec. Much like MTS + Sasktel did in MB / SK. Competition for the big 3. Videotron has service outside of QC, in Ottawa, same prices as QC. The big 3 and their flanker brands would not match prices of Videotron in Ottawa. We switched.

• 
  🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported 26 minutes ago from Ottawa, Ontario

  @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

• 
  Al (@moviesbbq) reported 35 minutes ago from Ottawa, Ontario

  @Videotron when will support esims?

• 
  Paul Morneau (@Paul_Morneau) reported 36 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• 
  Front Line Red Shirt (@Hobbit1969) reported 36 minutes ago from Gatineau, Quebec

  @BigBadW0lf4Life @GreatestUncle42 @seanferrick So did I...yeah that's weird. I'm in Quebec, I have Videotron. Maybe your provider lost the signal momentarily

• 
  Dziekan Hojsak 🇨🇦 (@CdnAvSpotter) reported 37 minutes ago from Ottawa, Ontario

  @itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone

• 
  ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 37 minutes ago from Gatineau, Quebec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

• 
  Al (@moviesbbq) reported 42 minutes ago from Ottawa, Ontario

  @Videotron when will you support esims?

• 
  Allie MacAlister (@AllieKnitNinja) reported 44 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• 
  Paul Morneau (@Paul_Morneau) reported 45 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• 
  Gilles Monvoisin (@3_punch) reported 46 minutes ago from Gatineau, Quebec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 52 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Jessica Lavoie (@MadameDanis) reported 59 minutes ago from Gatineau, Quebec

  @Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jeff Pappone 🇨🇦 (@jpappone) reported 6 minutes ago

  Had a @Videotron account for two weeks. It’s already a total customer service ***********. #Bravo #Fail

• 
  Detlef (@Detlef) reported 7 minutes ago

  @Videotron Hey @Videotron, April 11th and still no Helix service. What's up? Give me some news.

• 
  Black Siri (@ToLoveShay) reported 9 minutes ago

  @Videotron The line disconnects after it tells you the hours that it’s open. Ive done it six times. I say I’m a video customer. I provide my phone number then it tells me the customer service line is is closed, provides me the hours that hangs up.

• 
  Mario Legendre (@marioleg25) reported 9 minutes ago

  @statusisdown Yes I am using my Rogers mobile Internet with my IPhone to write this message .The problems we have with our Vidéotron services , without TV , And without home internet .

• 
  Emmanuel (@GlitchTechFan) reported 11 minutes ago

  So can we just assume Videotron is incredibly lazy? Helix REFUSES to play on a Linux based system, and that's been the case ever since they phased Illico Web out! Get your damn platform working on Linux like two weeks ago!

• 
  Linda Moll (@LindaMoll22169) reported 14 minutes ago

  @MartinSLewis Not in the last 6 months but was a Virgin Media customer from when it was Videotron, then Mercury, etc so about 28 years. Last few years had constant problems in renting films whereby it would play for 30 mins if I was incredibly lucky then freeze so stopped renting films.

• 
  stephanie 🌻 (@31to76) reported 15 minutes ago

  is anyone’s videotron internet super slow? mine has been like this since yesterday but not sure if it’s just me.

• 
  Bri 💖🏳️‍⚧️ (@tgirliebri) reported 17 minutes ago

  And all 3 also operate under their own names So you got a total of 9 different carriers, but in reality it's actually 3 Videotron, Freedom, and Sasktel are the only independent cell providers in Canada There was MTS (Manitoba Telecom Service) but Bell took them over in 2017

• 
  Scale (@alliareault) reported 18 minutes ago

  Internet supposed to be incl in rent- lease agreement between me & Centurion. Centurion & Vidéotron have an agreement. Vidéotron technician installed my old router continuing service I'd canceled, refused to give me router re Centurion internet account. I had internet for 3 months. Vidéotron said no one was paying for it.

• 
  IDK (@SBHSNGL) reported 18 minutes ago

  @clogicca @Videotron You attitude is worst . If that is how you define civility we are in big trouble