Vidéotron Outage Report in Gatineau, Outaouais, Québec
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Gatineau come from postal codes J9J and J8P.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Gatineau, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Gatineau and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
-
Internet (71%)
-
Wi-fi (10%)
-
TV (7%)
-
Total Blackout (6%)
-
Phone (3%)
-
E-mail (3%)
Live Outage Map Near Gatineau, Outaouais, Québec
The most recent Vidéotron outage reports came from the following cities: Ottawa, Gatineau and Orléans.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Ottawa |
Internet | |
| Gatineau |
TV | |
| Ottawa |
Wi-fi | |
| Gatineau |
Internet | |
| Ottawa |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Gatineau, Québec
Latest outage, problems and issue reports in Gatineau and nearby locations:
-
Christopher provost
(@Christopherprov) reported
from
Chelsea, Québec
@Videotron seems to be a major outage but not able to contact you.
-
Jessica Lavoie
(@MadameDanis) reported
from
Gatineau, Québec
@Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.
-
🇨🇦Dean Hoisak🇨🇦
(@CdnAvSpotter) reported
from
Ottawa, Ontario
@RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.
-
Michèle 🏡 😷 🎃 #wearshermask
(@ottawadeafgirl) reported
from
Ottawa, Ontario
@Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.
-
Dziekan Hojsak 🇨🇦
(@CdnAvSpotter) reported
from
Ottawa, Ontario
@itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone
-
͏ Ⲙⲉⳑⲇⲛⲓⲉ
(@LaLouveRK) reported
from
Gatineau, Québec
@Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.
-
Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron
-
johnefrancis🇨🇦
(@johnefrancis) reported
from
Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
-
Allie MacAlister
(@AllieKnitNinja) reported
from
Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
-
Gilles Monvoisin
(@3_punch) reported
from
Gatineau, Québec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
-
Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
GSG Flash
(@GSGFlash) reported
@Videotron Hi, quick question about my Videotron invoice. I paid my latest balance last week, however I still don't see it reflected in the Customer Centre and I received an email today that my payment is due. Just want to make sure that I won't get charged for a late payment.
-
Adam Babcock
(@nemesys2k) reported
@Videotron 3 days of intermittent internet service. Tech support claims it's planned maintenance and modernization. Would have been nice to have some advanced notice since I work from home and rely on a constant internet connection. Might have to switch to a different provider.
-
Christian Duguay 💉💉 🇨🇦
(@SensDuguay) reported
@JulianGianfran4 I'm on @Videotron That sucks. We use to have access to every big ppv.. I dont get why if were gona pay for it, we shouldnt have access to it 😒
-
Caroline Talbot
(@TalbotCaroline1) reported
@Meghann_88 @Videotron I am in Longueuil and Helix Internet has been down for 1 hour.
-
Noor Nahas
(@NoorNahas1) reported
Without these laws, Microsoft, Bell, Videotron, etc would need to outsource support/programming to overseas countries, but instead, they can just pay garbage wages to Quebecois who can't escape and speak passable English.
-
Jean-François Mezei
(@jfmezei) reported
@Milnoc @joshnet @Videotron It cut out because the Chinese government guy listening in on you pressed « pause » because he had to go pee :-) have you tried disabling the useless 5G thing and sticking to LTE?
-
Ann Lemieux
(@ann_lemieux) reported
@Videotron #Quebec Since replacing Videotron Box for cable (one week), all was great. (TY to your Technician) Yesterday I had no Data, so I called Tech. Support after 2 attempts to fix it with no luck (Sam) told me,my remote is defective. When I asked…
-
Angelo Lucio Ferrandino
(@ItalianCrazy93) reported
@Videotron are you guys down cause my internet stopped working???
-
Frank Michlick
(@fmichlick) reported
. #advertising #fail @Videotron is sending me an "exclusive" offer in the Mail for 60 Mbps Internet via their Helix program. We've got 400 Mbps with them currently.
-
Steven
(@clogicca) reported
@Videotron @VideotronDiv wtf man, My dvr just rebooted for a stupid update while stuff was being recorded! that's just dumb 🤬