Vidéotron Outage Report in Gatineau, Outaouais, Québec
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The latest reports from users having issues in Gatineau come from postal codes J8P and J8Y.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Gatineau, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Gatineau and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (73%)
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Wi-fi (9%)
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Total Blackout (7%)
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TV (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Gatineau, Outaouais, Québec
The most recent Vidéotron outage reports came from the following cities: Ottawa, Orléans and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Ottawa |
Wi-fi | |
| Orléans |
Internet | |
| Ottawa |
TV | |
| Orléans |
Internet | |
| Ottawa |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Gatineau, Québec
Latest outage, problems and issue reports in Gatineau and nearby locations:
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.
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͏ Ⲙⲉⳑⲇⲛⲓⲉ
(@LaLouveRK) reported
from
Gatineau, Québec
@Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.
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Michèle 🏡 😷 🎃 #wearshermask
(@ottawadeafgirl) reported
from
Ottawa, Ontario
@Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron
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Gilles Monvoisin
(@3_punch) reported
from
Gatineau, Québec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
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Christopher provost
(@Christopherprov) reported
from
Chelsea, Québec
@Videotron seems to be a major outage but not able to contact you.
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johnefrancis🇨🇦
(@johnefrancis) reported
from
Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
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Allie MacAlister
(@AllieKnitNinja) reported
from
Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
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🇨🇦Dean Hoisak🇨🇦
(@CdnAvSpotter) reported
from
Ottawa, Ontario
@RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Jo-Anne Beggs
(@JoAnneBeggsRSW) reported
@NoLore @Videotron A friend had horrible experiences w them:(
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Nora Loreto
(@NoLore) reported
Last time they tried to help on Twitter they asked me to give Videotron THE ABILITY TO SEND TWEETS FROM MY ACCOUNT which is obviously not happening. So I tried to request another password reset and op, I'm fully locked out of my account.
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Tiziana
(@Tizianarules) reported
@vpMontrealer @Videotron Classic bs response. There’s a massive service outage and the tech wants to check your ticket....just tell us what’s going on! Post something!
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Jean-François Mezei
(@jfmezei) reported
One possibility is for the #CRTC to issue a “yes to MVNO” decision that is limited only to spectrum holders to allow them to operate outside their territory. (so Ice Wireless/ Eastlink/Videotron expanding to BC/Alta/Toronto.
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Jean-François Mezei
(@jfmezei) reported
@tysmo And after i was treated by Videotron in early 2000s when Péladeau took over, I will NEVER go back to them.
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Pack Light ...
(@PackLightCarryC) reported
@Videotron I’m on of your customers. I am trying to access content on the CTV app. I must sign in, but Vidéotron is not listed as a provider. Help! (Thx)
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Jean-François Mezei
(@jfmezei) reported
(cont) I am sure Bell’s lawyers though of this when they wrote the 2021-130 #CRTC decision, but it would be way cool if they didn’t and the Bell/Telus network sharing deal (and Rogers/Videotron, and Bell/Telus/Sakstel) would to be challenged and get the 7 year limit.
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Switchblade Sophie #TheJoker☔️
(@TheRealSophie10) reported
Going to cancel @Videotron service. They literally told me that they know what they offered me a low price/month, charged me $15/month BUT CAN'T ACTUALLY GIVE ME WHAT THEY OFFERED. I am DONE with your company.
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Switchblade Sophie #TheJoker☔️
(@TheRealSophie10) reported
@Videotron No. I have spent 10+ hours on the phone with you over the past 2 weeks. Not only were your staff very rude & acknowledge their mistake but refused to fix it. I am absolutely done with you guys and will switch.
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HappyHiker
(@HappyHiker77) reported
@Videotron @Videotron customer support.