Vidéotron Outage Report in Gatineau, Outaouais, Québec
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The latest reports from users having issues in Gatineau come from postal codes J9H.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Gatineau, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Gatineau and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (68%)
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Wi-fi (13%)
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TV (9%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Gatineau, Outaouais, Québec
The most recent Vidéotron outage reports came from the following cities: Ottawa and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Ottawa |
Total Blackout | |
| Ottawa |
Internet | |
| Ottawa |
Internet | |
| Gatineau |
Internet | |
| Ottawa |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Gatineau, Québec
Latest outage, problems and issue reports in Gatineau and nearby locations:
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Front Line Red Shirt
(@Hobbit1969) reported
from
Gatineau, Québec
@BigBadW0lf4Life @GreatestUncle42 @seanferrick So did I...yeah that's weird. I'm in Quebec, I have Videotron. Maybe your provider lost the signal momentarily
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron
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Jessica Lavoie
(@MadameDanis) reported
from
Gatineau, Québec
@Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.
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Gilles Monvoisin
(@3_punch) reported
from
Gatineau, Québec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
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Michèle 🏡 😷 🎃 #wearshermask
(@ottawadeafgirl) reported
from
Ottawa, Ontario
@Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.
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Christopher provost
(@Christopherprov) reported
from
Chelsea, Québec
@Videotron seems to be a major outage but not able to contact you.
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͏ Ⲙⲉⳑⲇⲛⲓⲉ
(@LaLouveRK) reported
from
Gatineau, Québec
@Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.
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Jeff 🇨🇦 🇺🇦 5x Vaxxed (3 Pf,2Mod)
(@penseur_logique) reported
from
Ottawa, Ontario
@caiobchi @cmaconthehill @CityNewsKIT Videotron competition lowered prices in Quebec. Much like MTS + Sasktel did in MB / SK. Competition for the big 3. Videotron has service outside of QC, in Ottawa, same prices as QC. The big 3 and their flanker brands would not match prices of Videotron in Ottawa. We switched.
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Al
(@moviesbbq) reported
from
Ottawa, Ontario
@Videotron when will you support esims?
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Allie MacAlister
(@AllieKnitNinja) reported
from
Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.
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Dziekan Hojsak 🇨🇦
(@CdnAvSpotter) reported
from
Ottawa, Ontario
@itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone
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Al
(@moviesbbq) reported
from
Ottawa, Ontario
@Videotron when will support esims?
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johnefrancis🇨🇦
(@johnefrancis) reported
from
Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
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🇨🇦Dean Hoisak🇨🇦
(@CdnAvSpotter) reported
from
Ottawa, Ontario
@RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Bill Roberts
(@WJ_Roberts) reported
@Videotron Is the setting I need available on iOS app or not? Please explain EXACTLY how I can check my billing notification preferences. Trying to solve a problem you created by stopping my paper billing…
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Alessandra
(@aderosas1) reported
Is there a @Videotron power outage ? No service for TV, internet and landline telephone not working.
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Stéphane Bergeron
(@pixelyzed) reported
@Rackspace I know it works for others so I'm wondering if you are having an issue with the Videotron ISP in Quebec right now or made DNS changes to your domains recently that may explain this?
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Bill Roberts
(@WJ_Roberts) reported
@Videotron So I’m in your iOS app and can’t find notification options, there is no search. Help?
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Rosie N
(@belong2superman) reported
@Videotron my helix is down, was told that it's a general outage. Any news when it'll be back ?????
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Jb
(@JulieeB11) reported
I never hated @Videotron until now!
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Alessandra
(@aderosas1) reported
Anyone else experiencing problems with #videotron? @Videotron your offices are closed and the WIFI is down, my landline telephone is NOT working and my TV is not working. Can you update us with the problem? What is going on?
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MarcoO
(@Marco_281284) reported
@Videotron For the chat is it customer service or technical support?
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DJAYZ IWONDERZ
(@DEEJAYIWONDER) reported
@Videotron system down
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Stéphane Bergeron
(@pixelyzed) reported
@MancreeperJude @Rackspace Fixed for us. I talked to Videotron support yesterday and they 1st line tech didn't have a clue but she talked to someone else and they were aware and said it would come back "sometime in the next few days...". It came back 2 or 3 hours ago for me.