Vidéotron Outage Report in Gatineau, Outaouais, Quebec

Problems in the last 24 hours in Gatineau, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Gatineau, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (8%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Gatineau, Quebec

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Total Blackout	6 days ago
Gatineau	Internet	12 days ago
Ottawa	TV	16 days ago
Ottawa	Internet	16 days ago
Ottawa	Internet	16 days ago
Ottawa	Internet	19 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Gatineau, Quebec

Latest outage, problems and issue reports in Gatineau and nearby locations:

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 18 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Paul Morneau (@Paul_Morneau) reported 18 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• 
  Christopher provost (@Christopherprov) reported 24 minutes ago from Chelsea, Quebec

  @Videotron seems to be a major outage but not able to contact you.

• 
  Gilles Monvoisin (@3_punch) reported 29 minutes ago from Gatineau, Quebec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• 
  ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 45 minutes ago from Gatineau, Quebec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

• 
  Paul Morneau (@Paul_Morneau) reported 54 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• 
  Allie MacAlister (@AllieKnitNinja) reported 58 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 58 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Don Duncan (@1river9) reported 1 minute ago

  @lesleychestrman @BellMobility Been there, done that... They have the worst customer support. Videotron is actually not bad in that department.

• 
  Greta Lemieux (@GretaLemieux9) reported 4 minutes ago

  @Videotron @ann_lemieux Many people have not been working since April 2020, then VIDEOTRON sends notice of an increase. Talk about kicking us while we're down.

• 
  Eric prvncher (@prvncher) reported 5 minutes ago

  @Videotron I’ve had no internet for the last hour in verdun with Helix. Customer service is closed - any word on when it’ll come back online?

• 
  Michael Szirmay (@MSzirmay) reported 11 minutes ago

  @Videotron can I please get some service? I was lied to by your sales and now for two lines, im being charged 1111.17$🤮🤮

• 
  Rick (@mon4730) reported 12 minutes ago

  @Videotron @worldofjimjim I confirm. Lines are not working.

• 
  Rick (@mon4730) reported 13 minutes ago

  @Videotron Nothing for the last 30 minutes. All lines continue to be down.

• 
  Coffee & Wingtips (@LeSeanMTL) reported 16 minutes ago

  @Videotron Videotron customer service fixed the problem. Thank you.

• 
  Naturist David (@DaveTheNaturist) reported 19 minutes ago

  @virginmedia We simply wanted to cancel 1 TiVo box but saving was only £4 per month! So we decided to cancel everything except BB but we would still be paying MORE than new customers despite being with Virgin since day1; Videotron > NTL > Virgin; 30 years loyalty not rewarded.

• 
  Dori & Mena (@DoriandMena) reported 20 minutes ago

  @Videotron hello, is the internet down in ville Marie?

• 
  Commissioner Miner (@fanCRTCProfling) reported 23 minutes ago

  @Videotron @GretaLemieux9 "Developing new technologies" You get very generous R&D tax credits for that. It's not for people to fund your R&D. Poor excuse.