Vidéotron Outage Report in Gatineau, Outaouais, Québec
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Gatineau come from postal codes J9H.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Gatineau, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Gatineau and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
-
Internet (71%)
-
Wi-fi (11%)
-
TV (8%)
-
Total Blackout (6%)
-
E-mail (2%)
-
Phone (1%)
Live Outage Map Near Gatineau, Outaouais, Québec
The most recent Vidéotron outage reports came from the following cities: Ottawa and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Ottawa |
Total Blackout | |
| Ottawa |
Internet | |
| Ottawa |
Internet | |
| Gatineau |
Internet | |
| Ottawa |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Gatineau, Québec
Latest outage, problems and issue reports in Gatineau and nearby locations:
-
Dziekan Hojsak 🇨🇦
(@CdnAvSpotter) reported
from
Ottawa, Ontario
@itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone
-
Michèle 🏡 😷 🎃 #wearshermask
(@ottawadeafgirl) reported
from
Ottawa, Ontario
@Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.
-
Front Line Red Shirt
(@Hobbit1969) reported
from
Gatineau, Québec
@BigBadW0lf4Life @GreatestUncle42 @seanferrick So did I...yeah that's weird. I'm in Quebec, I have Videotron. Maybe your provider lost the signal momentarily
-
Allie MacAlister
(@AllieKnitNinja) reported
from
Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
-
Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron
-
johnefrancis🇨🇦
(@johnefrancis) reported
from
Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
-
Christopher provost
(@Christopherprov) reported
from
Chelsea, Québec
@Videotron seems to be a major outage but not able to contact you.
-
Gilles Monvoisin
(@3_punch) reported
from
Gatineau, Québec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
-
Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.
-
🇨🇦Dean Hoisak🇨🇦
(@CdnAvSpotter) reported
from
Ottawa, Ontario
@RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.
-
Jessica Lavoie
(@MadameDanis) reported
from
Gatineau, Québec
@Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.
-
͏ Ⲙⲉⳑⲇⲛⲓⲉ
(@LaLouveRK) reported
from
Gatineau, Québec
@Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
Vibhuti Chaturvedi
(@vibhuti_chatur) reported
@Videotron I have been requesting for the temporary suspension of my internet services ( helix ) since the start of this week . I made 6-7 calls on 17-18th May and was put on hold for 30-40 min more than twice. I had the worst experience this time with you guys .
-
JaySnoLGE
(@Jaayy07) reported
Wtf @Videotron whats wrong with my internet????????????
-
JaySnoLGE
(@Jaayy07) reported
@Videotron Since yesterday , down again today???
-
Homie in Chief
(@Nemachocolat368) reported
a full hour and my problem got worst not even close to be solved. @Videotron please do better . Im beyond annoyed right now
-
JaySnoLGE
(@Jaayy07) reported
@Videotron Since yesterday m, down again today
-
Eye
(@Eyemooose) reported
@Videotron Please expand into Ontario, we are getting robbed by @Rogers and @Bell their service is literally any other service
-
Commissioner Miner
(@fanCRTCProfling) reported
@taxbuster88 @Bluemediagrad Blue... She is a good person. Follow her if you don't already. Then crap with telus blocking calls to grandmother dying, Videotron threatening to block calls, Bell's AI threatening to block calls. There is a thing here worth fighting to the death for.
-
rob_urwin_12B1 👨💻😷💉🇨🇦
(@roburwin) reported
@jamie_montreal @fizz_ca As A reseller, they have no control over the service the Videotron provides and you cannot contact Videotron, as you are not their customer. Fizz needs to put pressure on Videotron, for their customers.
-
Vibhuti Chaturvedi
(@vibhuti_chatur) reported
@Videotron I have had multiple calls on 17-18 , and today as well with no resolution. Please note I am in India and calling Videotron from Skype credit . Now again you are asking me to call Videotron customer care ? Please let me know how would you sort this out ?
-
Sonali Karnick
(@sonalikarnick) reported
@Videotron Considering my experience with Videotron customer service, I'm not used to anyone responding at all. Will do and will expect a response in a reasonable amount of time.