Vidéotron Outage Report in Gatineau, Outaouais, Québec
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The latest reports from users having issues in Gatineau come from postal codes J8P and J8Y.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Gatineau, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Gatineau and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (74%)
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Wi-fi (9%)
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Total Blackout (7%)
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TV (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Gatineau, Outaouais, Québec
The most recent Vidéotron outage reports came from the following cities: Ottawa, Orléans and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Ottawa |
Wi-fi | |
| Orléans |
Internet | |
| Ottawa |
TV | |
| Orléans |
Internet | |
| Ottawa |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Gatineau, Québec
Latest outage, problems and issue reports in Gatineau and nearby locations:
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.
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Allie MacAlister
(@AllieKnitNinja) reported
from
Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
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Gilles Monvoisin
(@3_punch) reported
from
Gatineau, Québec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
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johnefrancis🇨🇦
(@johnefrancis) reported
from
Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Jeremy
(@FeathyWap) reported
@Videotron Bell never went out, we better be compensated
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Commissioner Miner
(@fanCRTCProfling) reported
Guess I better check the #CRTC outage website which is updated and which Videotron mocked and laughed at in the secret side-consultation, to see the latest telecom updates and ongoing outages. Nope. No updates. Only Bell's update from yesterday exists. How about that!🤡
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MIKAËL
(@MSQUARED2_M2) reported
@Videotron Still no phone & internet in the Montérégie… Any ETA as to when full service will be restored? Thank you
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Stayana Regina
(@thecaoyana) reported
@Videotron What if lack of electricity was never a problem in an area? What would the reason be for the sudden interruption of your services in such area? Genuinely asking
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YoungCanadian
(@ygCAD) reported
Just imagine losing 3 days of work on a pay because of @Videotron’s outage , you guys are ridiculous
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Gates Zullo
(@GatesZullo) reported
@Videotron Is there an outage map for clients to see what areas are currently affected by issues? Can't tell if an issue is due to ice storm (likely) or if it's faulty equip on user end. Seems like a worthwhile investment; can save frustration for both clients & your tech staff.
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Rock Star
(@sstar9999) reported
@Videotron Still down in WEST ISLAND, been over 2 days.
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Candice Laflamme
(@laflamme530) reported
@Videotron No internet, helix tv, landline in LaSalle. My neighbor has Bell service & he does have cable tv & internet !!?! When he had electricity, he never lost his Bell service. Very frustrating for us Videotron clients.
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N
(@malorian_arms) reported
@JustafanYC @Videotron Fkk any idea if the situation any better in the area now?? Been out of the neighbourhood the whole day so idk wtf is going on 🥲
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Candice Laflamme
(@laflamme530) reported
@Videotron P.s. my Videotron service was restored Thursday evening for a few hours, but it went out again at 11pm last night. LaSalle.