Vidéotron Outage Report in Gatineau, Outaouais, Québec
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The latest reports from users having issues in Gatineau come from postal codes J9J, J9H and J9A.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
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Full Outage MapProblems in the last 24 hours in Gatineau, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Gatineau and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet
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Wi-fi
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Total Blackout
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TV
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E-mail
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Phone
OttawaCommunity Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.Vidéotron Issues Reports Near Gatineau, Québec
Latest outage, problems and issue reports in Gatineau and nearby locations:-
Jeff 🇨🇦 🇺🇦 5x Vaxxed (3 Pf,2Mod)
(@penseur_logique) reported
from Ottawa, Ontario
@caiobchi @cmaconthehill @CityNewsKIT Videotron competition lowered prices in Quebec. Much like MTS + Sasktel did in MB / SK. Competition for the big 3. Videotron has service outside of QC, in Ottawa, same prices as QC. The big 3 and their flanker brands would not match prices of Videotron in Ottawa. We switched.
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🇨🇦Dean Hoisak🇨🇦
(@CdnAvSpotter) reported
from Ottawa, Ontario
@RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.
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Paul Morneau
(@Paul_Morneau) reported
from Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron
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Gilles Monvoisin
(@3_punch) reported
from Gatineau, Québec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
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͏ Ⲙⲉⳑⲇⲛⲓⲉ
(@LaLouveRK) reported
from Gatineau, Québec
@Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.
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Michèle 🏡 😷 🎃 #wearshermask
(@ottawadeafgirl) reported
from Ottawa, Ontario
@Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.
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Jessica Lavoie
(@MadameDanis) reported
from Gatineau, Québec
@Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.
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Paul Morneau
(@Paul_Morneau) reported
from Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.
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Allie MacAlister
(@AllieKnitNinja) reported
from Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
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Christopher provost
(@Christopherprov) reported
from Chelsea, Québec
@Videotron seems to be a major outage but not able to contact you.
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johnefrancis🇨🇦
(@johnefrancis) reported
from Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
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Dziekan Hojsak 🇨🇦
(@CdnAvSpotter) reported
from Ottawa, Ontario
@itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone
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Front Line Red Shirt
(@Hobbit1969) reported
from Gatineau, Québec
@BigBadW0lf4Life @GreatestUncle42 @seanferrick So did I...yeah that's weird. I'm in Quebec, I have Videotron. Maybe your provider lost the signal momentarily
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:-
Chevy
(@CoachSanta_) reported
It's college football heaven today AND Quebec lockdowns... Please @Videotron make Helix work. @Bell is your network working? Videotron is down again.
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Steben.Illustration
(@ArtofSekhmet) reported
@GopBelieveme @Videotron Same problem since the curfew alert
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Sandra M Mian
(@SandraMMian1) reported
@Darth_Jay @Videotron It was not the curfew alert the problem; it is HELIX and Videotron. Put the blame on the right people, please.
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kate18
(@kate18) reported
@Videotron Helix shut down after that message….not fun!
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Mymmi💙
(@mymmi23) reported
@Videotron can you guys fix the #helix system? Don’t since the alert
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Marcan⚽️
(@marcan88) reported
1h45 pour ramener le service Videotron. Clock is ticking ! #Infoman #ByeBye
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Peter 🇬🇷
(@ppanagopoulos11) reported
@Videotron fix your ****. Helix went down after the stupid emergency alert
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Chuck from 🇨🇦
(@chuckfromcanada) reported
@THEBEAMbox @Videotron @Do8qThi i did but infuriating i have to. new years eve , couvre feu and now no frigging TV...piece of **** company.
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Dave🇨🇦
(@CdavechaDavid) reported
You know it’s one of those days when you want to watch tv because your government instituted a curfew for all its mistakes and then @Videotron shuts down! TABARNAC!
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寝ぼけた主任に候
(@jona_sapporo) reported
@Videotron I think we know that already. Now when fix?
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