Vidéotron Outage Report in Gatineau, Outaouais, Québec
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The latest reports from users having issues in Gatineau come from postal codes J8P.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Gatineau, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Gatineau and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (73%)
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Wi-fi (10%)
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TV (8%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (1%)
Live Outage Map Near Gatineau, Outaouais, Québec
The most recent Vidéotron outage reports came from the following cities: Ottawa, Gatineau and Orléans.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Ottawa |
TV | |
| Ottawa |
Total Blackout | |
| Ottawa |
Internet | |
| Ottawa |
Wi-fi | |
| Ottawa |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Gatineau, Québec
Latest outage, problems and issue reports in Gatineau and nearby locations:
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.
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johnefrancis🇨🇦
(@johnefrancis) reported
from
Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
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Gilles Monvoisin
(@3_punch) reported
from
Gatineau, Québec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
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Allie MacAlister
(@AllieKnitNinja) reported
from
Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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carmax
(@carmax74905256) reported
@Videotron Honestly, that appears to be a bold face lie. People are reporting no service in other areas. Nothing will ever excuse this shameful, poor support. All the years of price increases for improved services. This is what I get for 34 years as a client. Still no service. Hello Bell.
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The Omega Man
(@kikerangel) reported
@Videotron No Internet in Côte-des-Neiges Victoria Av, we had Internet yesterday for like 8 hours and we are back to no service.
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AmAnJoT MaAn
(@amanjotmaan93) reported
@freefox76 @Videotron Looking for reliable and helpful assistance? Reach out to @Dave_Tech12 for help!
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Anisul Huq
(@AnisulHuq9) reported
@Videotron I am not sure what videotron technicians are doing. It has been 4 hours since the service went offline. Videotron's helpline is also not responding. What r u doing to return services in Walkley avenue, NDG?
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Xaina
(@Xaina71) reported
@Videotron Internet went down again at 4pm, H3T 1k4 Edouard Montpetit
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Xaina
(@Xaina71) reported
@Videotron No internet in Edouard Montpetit H3T 1K4 .. it was down at 4pm today
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Toaster ✨
(@Toassterr) reported
@SBinsley @Videotron Customer services are from 9h to 18h I think
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Liz Hale
(@oreocookie42) reported
@Videotron An outage map would be useful to know if it’s the network or just my helix terminal that’s the problem and if there’s even a technician coming to fix it (eventually). I’m in Pointe-Claire.
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Bobby Digital
(@Bselianakis) reported
@Videotron Timberlea Kirkland is still down. Is there an ETA as to when we will have internet access again?
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Steven
(@clogicca) reported
@Videotron wow .. judging by the comments, users have gotten dumber and nastier and even less grateful than when I was still handling tech support. I don't know how you put up with it .. if it was Me I'd just click the switch off and leave the ungrateful ******** without