Vidéotron Outage Report in Saint-Basile-le-Grand, Montérégie, Québec

@Videotron internet seems to be down for folks in Hudson/St lazare

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

@MikeSidel @Videotron Sucks

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

Hm, Videotron Internet is unstable tonight...

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

Fix this **** Now !! @Videotron #enjeuxmajeurs

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

@Videotron Service internet.

Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

Anyone else having @Videotron internet issues?

@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

@Videotron are you guys down cause my internet stopped working???

@Videotron Thank-you my TV is working again. Exceptional Technical Support via Private Message.

@jeni_cote @Videotron When are they not having issues... My internet is down.

@andrehalrumhein @Videotron @Bell Honestly never had a problem really with Rogers, I think I have a good package though

@DiRobertis @Videotron Same for me. Not working

@Videotron my Helix internet and home phone have been down for about 5 hours. I just tried calling the 24 hour / 7 days a week technical support (according to the user centre app) and it tells me that customer service is closed.

. #advertising #fail @Videotron is sending me an "exclusive" offer in the Mail for 60 Mbps Internet via their Helix program. We've got 400 Mbps with them currently.

@Videotron Hi, quick question about my Videotron invoice. I paid my latest balance last week, however I still don't see it reflected in the Customer Centre and I received an email today that my payment is due. Just want to make sure that I won't get charged for a late payment.

@Videotron #Quebec Since replacing Videotron Box for cable (one week), all was great. (TY to your Technician) Yesterday I had no Data, so I called Tech. Support after 2 attempts to fix it with no luck (Sam) told me,my remote is defective. When I asked…

@Videotron You guys are doing maintenance on Saturday night??? WTF!!! I can't sign into the Sportsnet APP because of this.... AND it now says I have exceeded the limit (which I haven't). Couldn't do this at 4am? wow.