Vidéotron Outage Report in Saint-Bruno-de-Montarville, Québec

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

Hm, Videotron Internet is unstable tonight...

@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

Fix this **** Now !! @Videotron #enjeuxmajeurs

@Videotron Service internet.

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

I hope Videotron fix my home internet ASAP

Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

@Videotron is service down? No Helix, no tv or internet access

@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

Anyone else having @Videotron internet issues?

@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

@Videotron what’s going on with your internet wtf?!?!?

So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

@MikeSidel @Videotron Sucks

@Videotron Hi, my wife and I are flying out of the country today but we're not able to turn on our daily traveler pass, the option is grayed out even after scrolling through the terms and conditions. Could you please help get it activated for both of us?

@grantmccagg I guess you don't get helix from videotron. Never a problem Bell fixes you for a few months then play with your upload do there is always a problem 2 3 times a year

@Videotron Are you guys having problems with Samsung 4K PVRs similar to past 2 weeks? Once again it’s stuck at 10:57. Unplugging/replugging power has it go through a shorter boot time to stop and freeze at “1057”

If you are thinking of switching to @Videotron's Helix from the regular service be sure. The switch back is a nightmare.

@Fidomobile I am considering your borderless Canada US plan. How is your service at border areas? Is your coverage like Rogers which is good or like Videotron which has 60 km of no service?

Hey @Videotron - on your website, it says your technical support line is 24/7, but I’ve called in the evening two separate times and it is always closed… what’s the deal?

@montrealmarc TekSaavy. Super reliable. I've had zero issues since I switched from Bell/Videotron a few years ago.

@dostoevskybitch we’re w videotron and we’ve never had any problems

So @Videotron support called me today about an open ticket. They screwed up my account when I switched to Helix (internet is great, tv sucks) & switched back. Ongoing issues for a couple weeks Told them to do what they need to to fix it & call me when done. They won't fix it

@Videotron @Pgu229 Mine is down too !