Vidéotron Outage Report in Saint-Lazare, Montérégie, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Saint-Lazare, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Saint-Lazare and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (78%)
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Wi-fi (9%)
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Total Blackout (5%)
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TV (5%)
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E-mail (2%)
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Phone (1%)
Live Outage Map Near Saint-Lazare, Montérégie, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Vaudreuil-Dorion, Châteauguay, Deux-Montagnes, Pierrefonds, Saint-Lazare and Rivière-Beaudette.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Vaudreuil-Dorion |
TV | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Vidéotron Issues Reports Near Saint-Lazare, Québec
Latest outage, problems and issue reports in Saint-Lazare and nearby locations:
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Sean Lloyd
(@SeanLloyd93) reported
from
Montréal, Québec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
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Khai. 💉💉 💉 😷
(@sumtimw0ng) reported
from
Montréal, Québec
Great. Videotron seems to be unstable. 3rd time losing connection today 🤌
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
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Richard E Flanagan
(@phosfiend) reported
from
Montréal, Québec
@Videotron internet seems to be down for folks in Hudson/St lazare
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Beth W
(@bunnyette) reported
from
Montréal, Québec
@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
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Beth W
(@bunnyette) reported
from
Montréal, Québec
@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
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khai
(@sumtimw0ng) reported
from
Montréal, Québec
Hm, Videotron Internet is unstable tonight...
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Cyril Pepito
(@CyrilPepito) reported
@Videotron @fizz_ca update on resolution please!
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Ravi Jaiswal
(@RjRocKs_1211) reported
@Videotron @gkarikari88 Even I am having the same problem, tried restarting multiple times, but nothing works. It is affecting my work. Please help @Videotron #anyupdates??
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MTL Media
(@mtlmedia_games) reported
@Videotron internet service has been incredibly slow this morning almost unusable, and I see numerous reports on outages. Can you updates us on the situation?
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kavyanth reddy #5
(@kavyanth) reported
@Videotron no internet for an hour now Any outage ?
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caontherocks
(@caontherocks) reported
Is @Videotron down? My home internet is connected but there’s no internet
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Videotron
(@Videotron) reported
@IdleAmbler Hi. The service is now gradually returning. We suggest that you try to restart your Videotron devices. If that doesn't work, it should very soon. Have a good day! -cr
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Mike
(@mke1138) reported
Hey @Videotron, check out my Speedtest results: 25.9 Mbps down and 30.3 Mbps up. I pay for 400 down and 50 up.
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Rikki Katarina
(@rikkicakes) reported
@Videotron why is it so hard to resolve any issue with you on the phone? My mom was promised a credit that was never applied & you keep calling her with outstanding charges on a previous account that shouldn’t exist. We’ve now had the pleasure of being on hold over an hour 🙃
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Jose Piñero
(@joseRpineroP) reported
@susannayjosef @CyrilPepito @fizz_ca Is no only fizz is videotron too in verdun the connection is super slow and nothing open
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Joanne Bayly CBC
(@baylyjoanne) reported
Could @Videotron let us know when this service outage is expected to end? Tweet maybe? I’ve been without internet for more than 5 hours. They told me earlier a major hub had been damaged.