Vidéotron Outage Report in Deux-Montagnes, Laurentides, Quebec

Problems in the last 24 hours in Deux-Montagnes, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Deux-Montagnes, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Deux-Montagnes, Quebec

The most recent Vidéotron outage reports came from the following cities: Vaudreuil-Dorion, Laval, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Vaudreuil-Dorion	E-mail	16 days ago
Laval	TV	16 days ago
Laval	Wi-fi	21 days ago
Vaudreuil-Dorion	Internet	29 days ago
Dollard-Des Ormeaux	TV	29 days ago
Pointe-Claire	Internet	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Deux-Montagnes, Quebec

Latest outage, problems and issue reports in Deux-Montagnes and nearby locations:

• 
  Badr S. Masri (@badrmasri) reported 1 minute ago from Laval, Quebec

  @Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

• 
  HowYouDrouin92 (@HowYouDrouin92) reported 2 minutes ago from Laval, Quebec

  @Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.

• 
  summer the fighter (@SummerrWoodss) reported 2 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron y’all out here having the worst connection and nobody working to help…

• 
  Joseph Valenti (@BrokrBindr) reported 15 minutes ago from Beaconsfield, Quebec

  @DisneyStudiosCA I paid for a subscription today for my residence in Montreal. My ISP (Cronomagic) is a reseller for one of the major ISPs (Videotron). Disney+ is blocking me, identifying my IP address as "outside of Canada", which it is not (!). No service unless my cellular data. Not happy!

• 
  Fha Gauthier (@voilalasoupe) reported 16 minutes ago from Laval, Quebec

  Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 17 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron has the worst customer service.

• 
  🧐 (@togobap) reported 17 minutes ago from Mirabel, Quebec

  @Videotron wow 12 hours of internet outage? Was the #AnimalCrossingNewHorizions update that big that it broke the internet? @NintendoCanada @NintendoDads

• 
  Tom (@dirtydinarzo) reported 20 minutes ago from Kirkland, Quebec

  @KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

• 
  courtney (@conicoletti) reported 22 minutes ago from Deux-Montagnes, Quebec

  @Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.

• 
  HowYouDrouin92 (@HowYouDrouin92) reported 24 minutes ago from Laval, Quebec

  Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.

• 
  lawrence bass (@lbass007) reported 27 minutes ago from Laval, Quebec

  @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

• 
  SalaUddin (@salauddinshah99) reported 31 minutes ago from Laval, Quebec

  @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

• 
  Miss McSilly | Montréal, Qc (@MissMcSilly) reported 37 minutes ago from Renaud, Quebec

  If you decide to register your business and need a provider PLEASE DO NOT USE @Videotron They are the worst. Overpriced and their customer service is the worst. I’ve been on the line over 1h 30 and they keep transferring me like a ping pong ball! 🏓

• 
  mohan eappen (@mohaneappen) reported 37 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron Hydro came back last night around 11:00 pm but Helix does not want to reconnect Should I attempt to call Customer Service ? I am in Pointe Claire H9R 5X9

• 
  Priesh Mistry (@TheMistryUK) reported 44 minutes ago from Dorval, Quebec

  @Videotron Service just went down again in Dorval. Worked for about 5-6hrs.

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 50 minutes ago from Dollard-Des Ormeaux, Quebec

  When Videotron calls you to solve your problems, but actually doesn't lmao.

• 
  Miss McSilly | Montréal, Qc (@MissMcSilly) reported 52 minutes ago from Renaud, Quebec

  If you have a business please do NOT use @Videotron nor Vidéotron Affaire. They are the worst. I’ve been on the line for 1:20 being pass around like it’s a ********! All I’m trying to do is paid them and ask about my plan…that’s the worst part 🥲

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 56 minutes ago from Dollard-Des Ormeaux, Quebec

  Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

• 
  Marc La Fontaine (@mac_lafon) reported 59 minutes ago from Vaudreuil-Dorion, Quebec

  @Videotron It was up from 3:00pm yesterday until 9:30pm. Then came back at 8 this morning and down again since just after 3pm!! What gives??? Power is coming back all over!!!

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mlevison (@mlevison) reported 2 minutes ago

  Dear @Videotron over the course of 1 mth, I've had to call 3 times to have a $50 charge reversed. In all I've now spent 3+ hrs on hold. Service reps are all helpful. How 3+ hrs is madness. Perhaps Videotron should pay to improve the system. Good people, poor system.

• 
  I used to have cancer... (@SexyCancerBeast) reported 3 minutes ago

  @Videotron This new outage system, honestly, we no longer have a map that shows the location all we see is a red blot on a map with no details. So now calls are backed up because prior to this system we could see enough details where we wouldn't have to call to get details.

• 
  HVG (@HVG30491600) reported 5 minutes ago

  @Videotron I have been waiting 5 months for refunds that was billed for no reason!!!!! I am not even a client and never was with Vidéotron. I am told that they had major problems and glitches with their system and everything is on hold. So much for trusting Vidéotron!!

• 
  Commissioner Miner (@fanCRTCProfling) reported 8 minutes ago

  @Videotron @mayq2012 Not everyone works from home. Nurses, orderlies, pizza delivery people etc. Very poor excuse.

• 
  Chuck from 🇨🇦 (@chuckfromcanada) reported 9 minutes ago

  @Videotron on the phone with him now trying to explain why i cant use a micro sim in my new nano sim phone.. plus your website is down.

• 
  Eric Shenfield (@shennyboy) reported 9 minutes ago

  @oscarmic Yeah - that would be the move. @Videotron - see? That would be a very simple way to solve your very stupid problem.

• 
  Jaspal Thind (@JSTQC) reported 11 minutes ago

  @videotron can you please contact me ASAP if possible? I'm was given/promised a quote which is not being accepted. I'm on the phone now with an agent right now and it seems to be going nowhere. If they not going to accept their own quote I will just cancel all my services.

• 
  Eric 🥃 🇨🇦 (@eric_habs) reported 12 minutes ago

  @Nilan3073 @Bell_Support Oh so why have you never switched. I just switched to videotron and between my two cell phones and tv and internet I’m saving 77 dollars a month for two years and even after two years I’m saving 55 dollars compared to what I was paying

• 
  Eric Shenfield (@shennyboy) reported 14 minutes ago

  @Videotron @Videotron - sweet! (The only customer service rep left at the company and they're on Twitter of all places...)

• 
  Emmanuel SAMPIN, ing. (@esampin) reported 17 minutes ago

  @Videotron My residential internet service is down for the last 30 mins. I am in Saint-Leonard (Montreal)