Vidéotron Outage Report in Terrebonne, Lanaudière, Québec
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The latest reports from users having issues in Terrebonne come from postal codes J6W.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Terrebonne, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Terrebonne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (74%)
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Wi-fi (9%)
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Total Blackout (7%)
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TV (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Terrebonne, Lanaudière, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Longueuil, Laval, Terrebonne, Repentigny, Sainte-Thérèse, Boisbriand and Blainville.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Wi-fi | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Terrebonne, Québec
Latest outage, problems and issue reports in Terrebonne and nearby locations:
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Beth W
(@bunnyette) reported
from
Montréal, Québec
@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service
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HowYouDrouin92
(@HowYouDrouin92) reported
from
Laval, Québec
@Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.
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Kristian Gravenor
(@CoolopolisMTL) reported
from
Montréal, Québec
@videotron no internet here at my home in NDG. Please fix
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Juliana C 🏳️🌈
(@juycer) reported
from
Longueuil, Québec
Besides providing a service with a speed way lower than I hired, @Videotron now is not working at all. I guess it’s time to change.
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
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HowYouDrouin92
(@HowYouDrouin92) reported
from
Laval, Québec
Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
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Richard E Flanagan
(@phosfiend) reported
from
Montréal, Québec
@Videotron internet seems to be down for folks in Hudson/St lazare
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
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Khai. 💉💉 💉 😷
(@sumtimw0ng) reported
from
Montréal, Québec
Great. Videotron seems to be unstable. 3rd time losing connection today 🤌
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Beth W
(@bunnyette) reported
from
Montréal, Québec
@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?
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Sean Lloyd
(@SeanLloyd93) reported
from
Montréal, Québec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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CaesarSaleh
(@TossMySaleh) reported
@MeruMeruMsg @Distributel Videotron is down too, no?
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Condy
(@LouiseCondy) reported
@Grumpy_grrrrrrr Not working? I fully expect not to have service tomorrow with videotron helix
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J.L. Abrassart
(@zaphthegreat) reported
@Videotron @BenoitVerreaul4 Please stop saying that. Acanac have confirmed to multiple people that the problem is on your end. In fact, you ONLY reply to people who are not pointing that out.
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🍀ابو جمال
(@iogio77) reported
Shame on you @AltimaTel your internet connection has been awful for almost a month I am not able to watch my nba matches I swear first thing am doing tomorrow is switching to @Videotron 😡
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Fonze
(@fonzeeys) reported
Hey @videotron what’s up wrong with your « 5G » network #videotron Even on LTE I have no access to the internet I need to tether off my #bell phone
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Benoit Verreault
(@BenoitVerreaul4) reported
@lvitalis @myogui @Videotron Same here in Gatineau. I use acanac and the service leverages videotron lines.
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💵 VIBRANTDREAMER.COM 🔥✈
(@AVibrantDreamer) reported
@findependencec1 I never paid for cable and stopped accepting any free offers as well for years. Try using one of the smaller companies for internet. Always better prices. Here I use a small local company for my contract but service is by the big Videotron in QC. $46 for 30/10 Unlimited.
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J.L. Abrassart
(@zaphthegreat) reported
@Videotron so now that we all pointed out that Acanac confirmed the problem was on your end, you're just going to remain silent and only reply to people about your mobile network? No wonder people use resellers. The dishonesty is astounding.
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qualitycaptain
(@QualityCaptain) reported
@BenoitVerreaul4 @shelly_at_work @Videotron Same for me, Acanac customer.
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Laurent Vitalis
(@lvitalis) reported
@dave73thomas @DistributelHelp @Distributel Saint-Lambert here, with Acanac (Distributel) cable internet. Down since 9:30. My neighbour is with Videotron, no problem on his side.