Vidéotron

Vidéotron Outage Report in Terrebonne, Lanaudière, Québec

No problems detected

If you are having issues, please submit a report below.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Terrebonne, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Terrebonne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Terrebonne, Lanaudière, Québec 01/29/2026 14:40

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (8%)

    TV (8%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Terrebonne, Lanaudière, Québec

The most recent Vidéotron outage reports came from the following cities: Montréal, Longueuil, Blainville, Laval and Repentigny.

Loading map, please wait...
City Problem Type Report Time
CanadaMontréal Wi-fi
CanadaLongueuil Internet
CanadaMontréal Internet
CanadaMontréal Internet
CanadaMontréal Total Blackout
CanadaMontréal Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Terrebonne, Québec

Latest outage, problems and issue reports in Terrebonne and nearby locations:

  • DroussyBabe Droussy 🎙🔥 (@DroussyBabe) reported from Montréal, Québec

    Fix this **** Now !! @Videotron #enjeuxmajeurs

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

  • mtn_carnet m@rie (@mtn_carnet) reported from Montréal, Québec

    @Videotron Service internet.

  • badrmasri Badr S. Masri (@badrmasri) reported from Laval, Québec

    @Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

  • sumtimw0ng khai (@sumtimw0ng) reported from Montréal, Québec

    Hm, Videotron Internet is unstable tonight...

  • kathym425 Kathy M (@kathym425) reported from Montréal, Québec

    @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

  • mlutteral martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec

    @Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

  • NickChrysantha1 Nick Chrysanthakopoulos (@NickChrysantha1) reported from Montréal, Québec

    @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

  • salauddinshah99 SalaUddin (@salauddinshah99) reported from Laval, Québec

    @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

  • sbg4evr sbg4evr (@sbg4evr) reported from Montréal, Québec

    @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

  • markdiez514 M▼RKDIEZ (@markdiez514) reported from Montréal, Québec

    @Videotron what’s going on with your internet wtf?!?!?

  • lbass007 lawrence bass (@lbass007) reported from Laval, Québec

    @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

  • kathym425 Kathy M (@kathym425) reported from Montréal, Québec

    @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

  • ElephantStoneHQ Elephant Stone (@ElephantStoneHQ) reported from Montréal, Québec

    @MikeSidel @Videotron Sucks

  • ElephantStoneHQ Elephant Stone (@ElephantStoneHQ) reported from Montréal, Québec

    Anyone else having @Videotron internet issues?

  • SeanLloyd93 Sean Lloyd (@SeanLloyd93) reported from Montréal, Québec

    @Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • jkg_mtl jkg_mtl (@jkg_mtl) reported

    @fagstein After @bell has sucked $122M from CERB or other pandemic support programs. Switch to @Videotron if you can to protest

  • giovan13 John C. (@giovan13) reported

    @Videotron Hello, when can we expect internet service to go back up? postal code H9W 6C3

  • browncoat Mike (@browncoat) reported

    @zaheedonism @Videotron @SaskTelSupport Isn’t it always the case? I mean, I *never* get 400 on any speedtest but I understand that it’s 400 shared among all devices in my network.

  • The_Rebel_Heart Rebel Heart (@The_Rebel_Heart) reported

    @Videotron We've been having major issues with our internet all weekend. Any update as to when that'll be repaired? Thanks

  • jg_fahey Halley's Casino (@jg_fahey) reported

    @TheGNShow My cable company canceled BBC Canada now we can not watch you Graham maybe I should cancel my cable company. Thanks for nothing @Videotron

  • Meghann_88 Meghann C (@Meghann_88) reported

    @Videotron we keep deleting shows from our pvr and then they come back as not deleted. We cannot clear the space in our pvr. How can we fix this?

  • potbrick1 pot (@potbrick1) reported

    @MustyKetchup Videotron is bad but not that bad

  • El_boubou David Boutin (@El_boubou) reported

    @Videotron @kathym425 im happy you have your clients in mind... but why did i receive a letter also announcing me a 3$ increase on my TV bill ? losing AMC is losing The Walking Dead...clearly not a service upgrade quality.

  • katrinnahendrix Katrinna Hendrix- 0f/Creator/Artist (@katrinnahendrix) reported

    Seriously **** videotron, took money out of my account when I asked for a freeze on my internet bill this month and that was supposed to be for meds. If you ask a company for a freeze during a pandemic, maybe they should do so because everyone is struggling? So frustrated today

  • ElContadoro El Contador (@ElContadoro) reported

    @Bell has the worst customer service I’ve ever seen in my life. No TV or internet in my house for 5 days now. I’ve called and spoken to 22 different people. Nothing has been fixed still. Complete incompetence. Will be switching to @Videotron on Monday