Vidéotron Outage Report in Terrebonne, Lanaudière, Québec

@Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

@Videotron internet seems to be down for folks in Hudson/St lazare

2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.

@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

@Videotron Service internet.

@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.

@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

Hm, Videotron Internet is unstable tonight...

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

@Videotron I am using a @rogers network to tweet that I am having internet problems with my helix and phone. #videotron

@JustMikeTwo @pxolaaaa @Videotron Can confirm, I used the same fix

@Saathe Il faut changer son DNS, message d'une collègue: looks like the persons who have Videotron as Internet Service Provider are experiencing internet issues. Seems like the issue is with their DNS. Some were able to fix it by changing it to a different one, like google's 8.8.8.8

Regarding Videotron Wi-Fi (DNS servers being down...) If you don't want to fiddle your router. You can also connect your computer to the router/modem using an Ethernet Cable and it should also work.

Videotron is having a major outage at the moment. Their DNS servers are DOWN. If you are tech savy enough, change your DNS servers in your router to Google. 8.8.8.8 and 8.8.4.4 #videotron

@elizabethreoch It’s down everywhere in Québec with videotron

@ananarchie oh god i asked some friends who are with videotron and they said they were fine so i thought i was the problem !!! me voilà rassurée

@Videotron My LTE service is also down but for some reason I can access Twitter. And Videotron CS and tech support numbers are also not working...

literally why is fizz AND videotron wifi down in like. All of Montréal????

@pxolaaaa @Videotron Videotron is having a major outage at the moment. Their DNS servers are DOWN. If you are tech savy enough, change your DNS servers in your router to Google. 8.8.8.8 and 8.8.4.4