Vidéotron Outage Report in Sainte-Julie, Montérégie, Québec

@Videotron what’s going on with your internet wtf?!?!?

@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

I hope Videotron fix my home internet ASAP

So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

Anyone else having @Videotron internet issues?

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

@MikeSidel @Videotron Sucks

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

@Videotron is service down? No Helix, no tv or internet access

Fix this **** Now !! @Videotron #enjeuxmajeurs

Wthhh @Videotron why is my txting not working 😡😡

@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

Hm, Videotron Internet is unstable tonight...

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

@Videotron Service internet.

Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

@Videotron are you saying that it’s 90% of your employees that have service? With all the dissatisfied customers that are speaking out, it’s hard to imagine that we make up the 10% that have no services…

@Videotron @djScrewhead We want CEO to resign and never be hired again by anither company

@Videotron My service is back up in the h9h. No videotron you don't get to take credit. It only came back when hydro restored a patch nearby that was without power.

@Videotron Still not working at St-Laurent. No land line, no TV, no internet.

@Videotron So it went from our teams are on the ground working day and night to passing the buck onto Hydro which is at 95% at the moment. Is the management so obtuse? I've never seen a company in this day and age so unaccountable and with a serious lack of transparency. You're a disgrace!

@greynotgrey @Videotron People are saying on the Videotron support page they’re being told: “no idea when the internet will be back on.”

@DanteInfn @Videotron They are the worst managed company . The management needs a clean up . But again ….

@Videotron H3V1C3 are not in the 90%, 5 days without service and counting. When restore the service that miss?

@Videotron Just saw a Bell guy fixing internet on our street . I told him I wish you were a Videotron guy. He said , ya, I am sorry. I was like me too.. Haven’t seen a single Videotron truck out . Not sure what kind of fix they are doing …

@Videotron Not working where I am, my wife working from home, better be back today, or we are switching provider! Sorry but my neighbor as another provider and they have it working since yesterday.